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Mercure Sochi Centre 4 stars

Customer review rating 4.7/5 5,547 reviews

ALLSAFE approved hotel

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Mercure Sochi Centre
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+ 19 Services

Hotel extras

  • The hotel is located in the center of Sochi

  • The city's sights are within walking distance

  • Free underground parking

  • Free Wi-Fi

  • An equipped beach and an outdoor pool are open in summer

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Sochi Centre

11A Ordzhonikidze Street
354000 sochi
russian federation

Tel: +78622629740

Fax: (+7)862/2629747

Check-in from 15h00

Check out up to 12h00

  • By plane

    INTL AIRPORT ADLER At 27.7km / 17.21 miles - Shuttle paying

  • By train

    SOCHI At 2.4km / 1.49 miles

GPS :43.5773072, 39.7244518999

Hotel services

KRUZHEVA

The "Lace" restaurant serves dishes inspired by local culinary traditions and modern trends. Wines from our "Flavors from the cellar" collection are the perfect complement to any dish.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Hotel Services And Equipments
  • Hotel informations
    • 200 rooms
    • 20 rooms for people with reduced mobility
    • No family room
    • 24 connecting rooms
    • 200 non-smoking rooms
    • 16 floors
  • Languages spoken at the hotel
    • German
    • Russian
    • English
    • French
  • Laundry / Valet Services
    • Pressing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • INTL AIRPORT ADLER Additional charge
    • AER Additional charge
  • Parking
    • On site
    • 100 parking spaces
    • Private
Well-being
  • Bliss pool
    • Outside
    • Nearby
  • Fit and SPA
    • Hammam
    • Sauna room

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 680

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Sochi Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,547 reviews

TripAdvisor Rating 4.5/5

974 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Just great

TripAdvisor rating 5.0/5

LeonidVic 10/09/2021 TripAdvisor review

This is the second time we stayed in the hotel in Sochi - and many times in the other locations. Everything was just excellent. The staff is very helpful. I wold recommend the hotel for the travellers. The only thing to be aware is it is 176 steps to the beach - and back to the hotel!

Dear LeonidVic! The hotel team would like to thank you for your appreciation and positive feedback on your stay at Mercure Sochi Centre. We're very pleased to hear that you were satisfied with our hotel and the services offered fully met your expectations. We sincerely hope that your next visit will be as enjoyable as the previous one. Best wishes, Yunona Polshina Quality Manager

Well located, awesome stuff

Customer review rating 5.0/5

Alfiya Families - 25/05/2021 Confirmed reviews ALL

Thanks Anastasia for rebooking, kind and polite attitude towards guests.

Dear Anastasia! Let me thank you for taking the time to answer to our questionnaire regarding your recent stay at our hotel. Your time and effort is very much appreciated. I will be glad to share your opinion about Anastasia with my colleagues. We hope your next visit will be as pleasant as the previous one. The team and I certainly look forward to welcoming you back very soon. Sincerely, Yunona Polshina Quality Manager

Well experience

Customer review rating 4.5/5

Lisa Couples - 23/04/2021 Confirmed reviews ALL

Staying at the hotel is just amazing with the view and the service

Dear Lisa! Thank you for sharing your experience of your stay at Mercure Hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Yunona Polshina Quality Manager

Perfect Hotel to stay in Sochi !

TripAdvisor rating 5.0/5

EnjoyTaVie 23/11/2020 TripAdvisor review

Perfect Hotel to stay in Sochi ! Mercure Team has provided me a great room on High Floor with Great view over the Sea (Amazing Sunset to watch) By staying in Mercure you use the gym at the Pullman Hotel which was fantastic ! The hotels is 5 mins walk from the beach and has everything ! Will definitely stay again at this hotel if I am going back to Sochi !

EnjoyTaVie, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am really glad that you liked your room and could enjoy sunset views. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Andreeva Front office manager assistant

My second time

Customer review rating 4.5/5

Alex Business - 21/11/2020 Confirmed reviews ALL

I find Mercure sochi center to be one of the best bangs for your buck in Sochi downtown in terms of chain hotels. First I stayed myself for business trip, this time I brought my team with me an booked 2 rooms. Planning on having family vacay at the Pullman, wanna see if it worth it. You can send me a promocode guys )))

Dear Aleksandr Veniaminovich, We very much appreciate your comments regarding your stay at Mercure Sochi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will be looking forward your next visit. Sincerely, Maria Andreeva Deputy front office manager

It was much better in the past

Customer review rating 3.0/5

Vasily M. Families - 21/09/2020 Confirmed reviews ALL

"+" It's very very well located hotel. Thanks for that. Breakfast quality was high during all days. Gym was great. Luxury room was well equipped and met my family expectation. Reception was on professional level. "-" You need to raise level of customer service on beach, it seems that not all beach staff is client-oriented and we needed to ask something trivials many times. If we pay a lot for luxury room why we can't be offered with sun umbrellas on steady basis, thus my children got burns on the sun. Room cleaning was not always on high level because sometimes they prioritize cleaning schedule on their own. It was something wrong with breakfast staff at the end of our 12 days presence, they stopped to remove dirty dishes from tables, it was odd.

Dear Mr. M., Let me thank you for sharing your detailed comments on accommodation in our hotel. I hope your family had a really great time in Sochi. We are glad that you enjoyed breakfast and that your suite room met your expectations. I am also grateful for your recommendations regarding staff at the beach. Your impressions in this regard are crucial for us. Thank you for sharing your feedback on quality of room cleaning, we are sorry to know you did not find it satisfactory enough. Let me assure you, that your comments have been passed to our general manager and it will be considered. With best regards, Maria Andreeva Deputy front office manager

Good location

Customer review rating 3.5/5

Elena D. Solo - 09/03/2020 Confirmed reviews ALL

The hotel is an ultimate choice when coming to Sochi due to its location

Dear Elena, We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Marina Ulyanova Cluster Quality Manager

Value for money

Customer review rating 3.5/5

Andrey Couples - 09/01/2020 Confirmed reviews ALL

Clean and tidy Comfortable mattress No balcony

Dear Andrey, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marina Ulyanova Cluster Quality Manager
Customer review rating 4.5/5

Ilya Solo - 20/10/2019 Confirmed reviews ALL

Really nice! Gym - excellent!

Dear Ilya, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina Ulyanova Cluster Quality Manager

Positive

Customer review rating 4.5/5

Anonymous Business - 05/10/2019 Confirmed reviews ALL

Food, service and cleanness was good. WI-FI connection has been breaking all the time, it caused inconvenience.

Уважаемая Наталья, Спасибо за то, что вы нашли время поделиться своим мнением о проживании в Mercure Sochi Centre. Будьте уверены, что ваши комментарии и пожелания о совершенствовании качества предлагаемых услуг были переданы руководству отеля и будут обязательно учтены. Искренне надеемся увидеть вас вновь в нашем отеле. С наилучшими пожеланиями, Марина Ульянова Менеджер по качеству

Good

Customer review rating 4.0/5

Хребтищев М. Friends - 03/09/2019 Confirmed reviews ALL

All was good

Уважаемый М., Спасибо за то, что вы нашли время поделиться своим мнением о проживании в Mercure Sochi Centre. Будьте уверены, что ваши комментарии и пожелания о совершенствовании качества предлагаемых услуг были переданы руководству отеля и будут обязательно учтены. Для вашего удобства предлагаем забронировать ваше следующее проживание напрямую на нашем официальном сайте https://www.accorhotels.com/, где вы найдете эксклюзивные предложения и лучшие цены. С наилучшими пожеланиями, МАРИНА УЛЬЯНОВА МЕНЕДЖЕР ПО КАЧЕСТВУ PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ 11A, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 доб. 5454 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

adventure trip

Customer review rating 4.5/5

Agent G. Friends - 01/09/2019 Confirmed reviews ALL

nice hitel, good lication , nice breakfast

Dear g., Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE MERCURE ROSA KHUTOR 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 – M. +7 (928) 445 72 43 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Irina Gavrilovskaia

Customer review rating 3.0/5

Irina Families - 19/08/2019 Confirmed reviews ALL

Hello Mercure team! You were requesting to send you my feedback and I am happy to do it. I am a constant guest of Sochi Mercure hotel so we are staying in the same hotel the fourth consecutive year. This year we were staying in the highest room category so when I asked a late check out I was said it's not possible because my room was booked. I was hoping to receive at least an offer from the hotel staff but there was nothing from their side.. I was ready to move to a different room requesting to get at least a half price offer (i was asking to stay until 6pm). The answer was NO. So I was totally dissapointed since I stayed with my 5 years old little one and I was sure I did not ask a lot being a returning customer. Finally I moved to a different room paying a full one night rate. Honestly it was not a good experience and it was not what I expected from such a nice hotel. Best regards, Irina

Dear Irina, Thank you for taking the time to tell us about your experience at the Mercure Sochi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We will conduct all necessary trainings for our employees to prevent future occurrence of such situations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE MERCURE ROSA KHUTOR 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 – M. +7 (928) 445 72 43 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Mr.

Customer review rating 4.5/5

Alexander D. Business - 22/07/2019 Confirmed reviews ALL

I am regular business comer to Sochi usually staying at Mercure Sochi Centre. Absolutely satisfied with the service, location and breakfast.

Dear Aleksandr D., Thank you for your loyalty to AccorHotels. We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE T. +7 (862) 262 97 30 доб. 5454 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Mr.

Customer review rating 5.0/5

Alexander D. Business - 29/05/2019 Confirmed reviews ALL

I am regular guest of the hotel for the business travelling coming to Sochi 2-3 times a year. The hotel is very good located, organized, serviced and inhabited for the provision of the high class services to the business people.

Dear Alexander, We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE MERCURE ROSA KHUTOR 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 – M. +7 (928) 445 72 43 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

very good hotel and comfort staying

Customer review rating 4.0/5

Sergey M. Business - 11/04/2019 Confirmed reviews ALL

good location, nice room view, opened fresh air window

Dear Sergey, We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE MERCURE ROSA KHUTOR 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 – M. +7 (928) 445 72 43 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

All was good.

Customer review rating 5.0/5

Alexey B. Business - 11/04/2019 Confirmed reviews ALL

Good room, good food, good staff, good location.

Dear Aleksey, We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE MERCURE ROSA KHUTOR 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 – M. +7 (928) 445 72 43 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Wonderful stay

Customer review rating 5.0/5

Lilit Business - 27/03/2019 Confirmed reviews ALL

The stay was awesome. Very delicious breakfast, clean rooms, friendly, professional and responsive staff.

Dear Lilit, Thank you for taking the time to tell us about your experience at the Mercure Sochi Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE T. +7 (862) 262 97 30 ext. 5454 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Very good

Customer review rating 4.0/5

Yohay B. Couples - 11/03/2019 Confirmed reviews ALL

The room was very nice and clean and cleaned every day. Breakfast was good. Costumer service are good but didnt help eith my special request.

Dear Yohay, Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. Mercure Sochi Centre invites you to book you next stay on mercure.com/accorhotels.com. Earn points each time you stay in any of the 4000 participating hotels and enjoy a whole host of benefits. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. Best regards, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTER ORDZHONIKIDZE STREET 11A, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Everything is fine excluding breakfast and internet connection.

Customer review rating 4.0/5

Konstantin D. Business - 01/03/2019 Confirmed reviews ALL

Breakfast. Ibis (a part of the group) offered much better choice. Wi-Fi. Too many efforts to get connected. The only way to connect is vaucher.

Dear Konstantin, Let me thank you for taking the time to answer to our questionnaire regarding your recent stay at our hotel. Your time and effort is very much appreciated. Please allow me to thank you for shring with me difficulties with certain aspects of our services during your stay. It is of great importance to us that we listen carefully to our guest’s comments. Please be sure that possible improvement actions will be implemented. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTER T. +7 (862) 262 97 30 ext. 5454 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

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