Mercure Sochi Centre 4 stars

Customer review rating (ALL Rating) 4.8/5 1,872 reviews

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Description

Hotel extras

  • The hotel is located in the center of Sochi

  • The city's sights are within walking distance

  • Free underground parking

  • Free Wi-Fi

  • An equipped beach is available in summer

Our accommodation(s)

Hotel location

Mercure Sochi Centre

11A Ordzhonikidze Street
354000 SOCHI
Russia

GPS:43.5773072, 39.7244518999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KRUZHEVA

Every morning of our guests begins in the beautiful restaurant "Kruzheva". In its cozy interiors, buffet breakfasts are served: always very tasty and varied, complemented on weekends with sparkling wine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,872 reviews

TripAdvisor Rating  4.5/5  1,036 reviews

Well located

Customer review rating 5.0/5

Беляева А. Business - Confirmed reviews ALL

Well located

Уважаемая Алина, Команда отеля благодарит вас за высокую оценку и позитивный отзыв о проживании в Mercure Sochi Centre. Нам приятно слышать, что в целом у вас остались хорошие впечатления о нашем отеле, и предложенный сервис полностью оправдал ваши ожидания. Искренне надеемся, что ваш следующий визит будет столь же приятным, как и этот. С наилучшими пожеланиями, Ангелина Бездушная, менеджер по качеству обслуживания гостей

Very Comfortable Stay in Center of Sochi

Customer review rating 4.5/5

Raghav S. Couples - Confirmed reviews ALL

Well appointed room, with sea view on high floor just made our stay. You can't get enough to watch the sea even if it's cold or stormy. Good spread of breakfast to fuel your start of the day. Very good gym and sauna facility included in the package, though heated swimming pool at extra cost was not explored by us. Totally loved our stay here.

Dear Raghvendra S.! We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olesya Orlova Quality Manager

Good stay

Customer review rating 5.0/5

Abdullah A. Solo - Confirmed reviews ALL

I like the Alisa smart assistant

Dear Abdullah A.! We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olesya Orlova, Quality Manager

Within expectations from Sochi service

Customer review rating 4.0/5

Andrey K. Couples - Confirmed reviews ALL

Everything was good except some minor things

Dear Andrey K.. Thank you for taking the time to tell us about your experience at the Mercure Sochi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olesya Orlova, Quality Manager

everything was perfect except of one thing that makes me very angry:

Customer review rating 5.0/5

Michael W. Business - Confirmed reviews ALL

04.11.2022 I went to the SPA that was included in our room rate and I found out that the pool has to be paid separately. As I didn't take any money with me to the SPA, I agreed to pay later at the reception. Nobody could tell me how much that would cost. When I entered the pool area, I saw that it was very small and so crowded that it was not really possible to swim there even 10 meters. The next day I was asked to pay Rubles 3.000,- extra. If I would have known that for such a poor pool experience, I have to pay such an amount, I wouldn't have used that offer. I am really disappointed and will never come back to this Mercure hotel in Sochi center, even if everything else was satisfying me 100%

Dear Michael W.! We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. I am very sorry about your pool experience. With great pleasure I will meet you in the hotel during your next stay. I will be at your disposal. I am sure that this feedback will assist to improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be pleasant. Sincerely, Olesya Orlova, Quality Manager

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Other web-users rate our hotel

  • 601 reviews 9.8/10 Location
  • 771 reviews 8.3/10 Room
  • 855 reviews 9.5/10 Service
  • 5 reviews 8.3/10 WiFi
  • 529 reviews 9.3/10 Breakfast
  • 257 reviews 9.1/10 Beach
  • 229 reviews 8.2/10 Cleanliness
  • 225 reviews 9/10 Food

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