Mövenpick Krasnaya Polyana

Dear Alexey M., Спасибо Вам за то, что остановили свой выбор на Movenpick Hotel Krasnaya Polyana и за время, которое Вы уделили заполнению опросника по итогам проживания. Для нас крайне важно, чтобы каждый гость отеля чувствовал себя максимально комфортно, мы стремимся совершенствовать сервис с каждым днем, ориентируясь на пожелания наших гостей. Мне очень приятно, что наши старания замечены и отмечены Вами, мы всегда стараемся удивлять и радовать наших гостей с каждым новым сезоном. Для всей команды отеля получить такую оценку является несомненной мотивацией к дальнейшему совершенствованию предоставляемого сервиса. Все то, что мы создаем, мы делаем с заботой и теплотой для максимального удовлетворения потребностей и пожеланий наших гостей. C наилучшими пожеланиями, Farkhod Karimov, Mенеджер по взаимодействию с гостями

Dear Roman , Thank you for choosing Mövenpick Krasnaya Polyana! We are glad that you were able to find a few minutes among your free time and share your opinion. We are very pleased that you chose our hotel for your vacation, highly appreciated the service of the staff, also noted the cleaning in the rooms and the location of the hotel. I will be sure to pass on your thanks to all the staff. We are confident that such feedback will serve as an excellent example for improving the quality of service. It is an honor for us to be your home while traveling! Thank you again for your review and we hope your next visit will be just as enjoyable. Sincerely, Farkhod Karimov, Guest Relations Manager

Dear Jens , Thank you for choosing Movenpick Krasnaya Polyana and for taking the time to rate the hotel after your stay. It is extremely important for us that every guest of the hotel feels as comfortable as possible. We thank you for your comments and for appreciating the work of the front desk staff. We are very sorry that the hotel did not fully meet your expectations, also comments regarding the service of the restaurant staff, breakfast and also the service in the SPA center, influenced your overall impression of the hotel and did not fully meet your expectations. We will take into account all your comments in the future, in order to avoid their repetition and carefully work them out with the responsible hotel service managers. I hope for a new meeting at the hotel, and I believe we will be able to provide you with the highest level of service in our hotel. Sincerely, Farkhod Karimov, Guest Relations Manager

Dear Valeriy , Thank you for taking the time to share your experience at Mövenpick Krasnaya Polyana. We are very pleased that you chose Movenpick Krasnaya Polyana! We are very pleased that you highly appreciated the service of the staff, the location of the hotel and the cleaning of the rooms, also noted the breakfasts at the RACLETTE restaurant and gave us the highest rating! I will definitely pass on your gratitude to Alexey Golovlev, Daria and Valentina. We will also let all the employees know your opinion. We are sure that such feedback will serve as a good motivation for all the staff. We will be very glad to see you again Movenpick Krasnaya Polyana! Yours sincerely, Farkhod Karimov, Guest Relations Manager

Dear Ekaterina , We very much appreciate your comments regarding your stay at the Mövenpick Krasnaya Polyana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Farkhod Karimov, агент по работе с гостями