Mövenpick Krasnaya Polyana 5 stars

Very much impressed with the host! Was upgraded with a room, congratulated with BD (a cake, fruits, wine) and very late check out. Hotel manager Mr.Alexey gave us the best efforts to memory this vacation and come back again. Breakfasts are the best in this area with smoothie, fresh vege and fruit juice, different eggs and high quality other meal.

It has been a very good experience overall. A room was spacious, comfortable and neat, personnel was friendly and helpful, breakfast tasty. At the end of my stay they turned on the heating, which resulted in the room temperature raising to 27C, and the air conditioning couldn't help with that, I had to open the windows to let the cool air in. But that wasn't a big issue, anyway.

We really liked the hotel, especially the personal and home-like atmosphere. The rooms are big and comfortable. Clean, every day cleaning. The personal is fulfilling all the requests, quickly, and being very friendly. Good breakfast, customized to the guests preferences. What could be improved is the wi-fi in rooms, it was hardly enough for one gadget. In general, we enjoyed the stay a lot, We've been the second time in this place, and will come back with pleasure. Thanks a lot!

On arrival I got instructions about "smart house", spa and room services, chocolate hour and transportation to the sea and around the hotel. On Friday night and Saturday morning there were construction noise under the window. We had to close windows to escape it. It is good that windows do not let sound through. There were no shampoo and body lotion in the pool area, only soap. The body lotion we got on demand was expired. After that case we went to the poll in the opposite hotel Dolina 960. It is 4* but always with shampoo and lots of towels in pool area. The same about Novotel and Rixxos we went two years ago. Steam sauna did not work during our stay. We enjoyed chocolate hour and room service to have late supper for my daughter. It would be great to add children menu into web. We went to the restaurant to make an order from children's menu. Breakfast menu was well balanced. I would add greens like salad, parsley or dill to the menu. Thanks to the cook it was delivered to my table. We liked bus services to the sea and back to the hotel. The bus was always on time. There mentioned above points do not let me mark my stay as excellent. Nevertheless I would like to notice excellent service on the side of personnel in reception area, breakfast restaurant and room service. They all were extremely polite and patient when answering my questions.