Novotel Resort Krasnaya Polyana Sochi Hotel 5 stars

Customer review rating 4.7/5 1,153 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Resort Krasnaya Polyana Sochi
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located at Krasnaya Polyana Resort, 960 m above the sea level

  • There are 3 technologically advanced conference halls for business events

  • Panoramic restaurant with an outdoor terrace The Grill

  • In the winter season, hotel guests enjoy the main privilege - ski in / ski out

  • Presidential room 487 sq m with three bedrooms and a panoramic deck

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Concierge
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Beach and water sports
  • SkiingPaying
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Resort Krasnaya Polyana Sochi

Gornaya Str
11
354392
sochi
russian federation

Tel: +78622455524

Check-in from 14h00

Check out up to 12h00

  • GKR :  MOUNTAIN CAROUSEL

  • By plane

    SOCHI AIRPORT At 50km / 31.07 miles

  • By plane

    SOCHI ITERNATIONAL At 50km / 31.07 miles

  • By train

    ADLER At 53km / 32.93 miles

  • By train

    ESTO SADOK At 9.3km / 5.78 miles

GPS :43.669692, 40.257342

Our accommodation(s)

Superior Room with 1 double bed, Courtyard side

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with 2 single beds, Courtyard side

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with 1 double bed, City side

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with 2 single beds, City Side

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with 1 double bed, Mountain view

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with 2 single beds, Mountain view

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Suite with 1 double bed, Mountain view

  • Max. number of persons: 3
  • Area: From 68 / 732 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Suite with 1 king-size bed Mountain view

  • Max. number of persons: 7
  • Area: From 487 / 5242 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior King for people with disabilities

Accessible room
  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
Rooms

Our restaurants and bars

THE GRILL

Type of cuisine: International

The restaurant on the 6th floor offers mostly intercontinental cuisine with local flavor and the best local and international wines. Enjoy the resort largest wine room, exceptional service and warm atmosphere.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

A cozy lobby on the first floor at the central entrance to the hotel offers a great variety of soft and alcohol drinks, light snacks and dishes, detox menu and kid's menu. Excellent service included!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 245

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Resort Krasnaya Polyana Sochi

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

1,153 reviews

Not 5 star hotel experience

Customer review rating 4.7/5

Elena Solo - 20/10/2020 Confirmed reviews ALL

Stuff was friendly but not completely helpful. Like they were not really interested in helping, just doing minimal requirements for the job. I was warned that it’s like that in Russia, but I couldn’t believe that it could happen in 5* hotel. Service is no near Europe or even Asia. And I traveled a lot and stayed in many nice hotels. And some of them were a lot cleaner and overall experience was much better even in 4* hotels and prices per night were even less then here. Concierge Elena thought was really nice and helpful, good recommendations. Yanina on the reception was really helpful with recommendations too. However, my room was really “tired” and needed serious cleaning. It’s absolutely unacceptable to have stains on walls(oh so many of them!), thick layers of dust on a headboard and well every other surface, except obvious ones like table, nightstands, etc. Tiles in the bathroom were cracked, many of them. Some were chipped and there were small pieces laying in a shower. Bed linen was dirty as well, it was washed, but looked like before bed it was thrown on a dirty floor or something like that. On a balcony there were spider web, dead insects, mold or moss (or something else green) and it looked like there was no cleaning for a really long time! I was refused in a room change. And only because it was just one night stay and I was very tired from the flight and driving from the airport, I stayed in that room. Otherwise I would not stay in this insanitary, especially in the pandemic times. Instead I was offered extra cleaning. It was cleaned only in places I pointed out, the rest stayed the same... I really enjoyed the area with mountains and all the nature around. It’s absolutely amazing. But service saddened a little overall impression of my stay. Would be nice to have it all sorted and properly cleaned (like you are the first person staying in a room) so it will be a real 5* experience that you expect booking a 5* hotel.

Dear Elena! Thank you for taking the time to tell us about your experience at the Novotel Resort Krasnaya Polyana Sochi. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies! At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of 40 euros will be issued to your account in hotel chain loyalty programm ALL. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Front Office Manager Potapov Dmitriy HB…

Great rooms, good location , great view

Customer review rating 4.7/5

Elena Friends - 04/10/2020 Confirmed reviews ALL

Great stay,

Dear Elena! We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Front Office Manager Potapov Dmitriy HB…

Well located and Good stay

Customer review rating 4.7/5

Alexey Friends - 04/10/2020 Confirmed reviews ALL

Everything was as even better than expected: breakfasts, view from room, location, free sauna. Especially would like to say masseur from Thailand. She is very professional. Would like to stay in Novotel again.

Dear Alexey! We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Front Office Manager Potapov Dmitriy HB…

Well located, excellent service

Customer review rating 4.7/5

Gregory Families - 08/09/2020 Confirmed reviews ALL

Pleasant stay in favorite hotel

Dear Grigoriy, We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Front Office Manager Potapov Dmitriy HB…

Good stay

Customer review rating 4.7/5

Olesya Couples - 08/09/2020 Confirmed reviews ALL

Overall the stay was good. But I noticed that stuff were not so friendly as it was last year. They were even arguing between each other.

Dear Olesya! Thank you for choosing Novote Resort Krasnaya Poltana Sochi! Thank you for taking the time to tell us about your experience at the Novotel Resort Krasnaya Polyana Sochi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Front Office Manager Potapov Dmitriy HB…

High quality without pathos!

Customer review rating 4.7/5

Elena Friends - 05/09/2020 Confirmed reviews ALL

Grateful to a very member of the team from the first step till the last! Restaurant, chefs and waiters, by no means, made our staying amazing! We’ve chosen this hotel because of the position, but got the prize of exciting holidays!

Dear Elena! Thank you for choosing Novotel Resort Krasnaya Polyana Sochi and for your loyalty to Accor chain! We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Front Office Manager Potapov Dmitriy HB…

Almost there

Customer review rating 4.7/5

Anonymous Business - 21/08/2020 Confirmed reviews ALL

Everything was fine except the annoying noise in ventilations I guess... first time mechanic appeared and said it was event going upper level, that was the reason for noise but it wasn't! Next day another mechanic went and tried to fix it he made it better, but in a while noise appeared again.

Уважаемый Тимур! Благодарим Вас за выбор Novotel Resort Krasnaya Polyana Sochi и за Вашу лояльность к сети отелей Accor! Спасибо за то, что Вы нашли время ответить на вопросы нашей анкеты и поделились своим мнением о проживании в нашем отеле. Мне очень жаль, что предложенный сервис не в полной мере соответствовал Вашим ожиданиям. Позвольте принести Вам свои самые искренние извинения от себя лично и от лица компании за доставленные неудобства! В Novotel мы боремся за то, чтобы предложить обслуживание самого высокого уровня для каждого из наших гостей. Поэтому Ваш отзыв очень важен для нас. Будьте уверены, что все необходимые меры будут приняты для того, чтобы подобного не повторилось в будущем. Мы Вам очень благодарны за отзыв, и искренне надеемся, что Вы предоставите нам возможность исправить свои ошибки в ближайшем будущем. В качестве извинения и компенсации за доставленные неудобства на Ваш номер участника в программе лояльности ALL были начислены 2000 баллов, которые Вы сможете обменять на 40 евро скидки при проживании в любом отеле нашей сети по всему миру. Еще раз приношу свои самые искренние извинения! До новых встреч! С уважением, Начальник отдела приёма и размещения Потапов Дмитрий Олегович HB…

Good stay

Customer review rating 4.7/5

Ekaterina Families - 15/08/2020 Confirmed reviews ALL

But the breakfasts are rather poor

Dear Ekaterina, Thank you for taking the time to tell us about your experience at the Novotel Resort Krasnaya Polyana Sochi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Front Office Manager Potapov Dmitriy HB…

great hotel with amazing view and great rooms

Customer review rating 4.7/5

Julia B. Families - 10/08/2020 Confirmed reviews ALL

Hotel room was perfect as well as all services. Unfortunately spa was closed due to situation with covid, but we really enjoyed our stay in your hotel.

Dear Julia, We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Front Office Manager Potapov Dmitriy HB…

Fantastic Atmosphere, best location in Krasnaja Poljana

Customer review rating 4.7/5

Elena D. Friends - 11/03/2020 Confirmed reviews ALL

Nevertheless it was an issue at check -in since my advanced check in was neglected , the hotel manager Eduardo made his best to find solution and make the stay great. Service this year is so much improved vs last year , both hotel and Restaurent . Craving to come back !

Dear Elena, We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

I stay here every year!

Customer review rating 4.7/5

Christo V. M. Couples - 26/02/2020 Confirmed reviews ALL

Unique location right next to the ski lift, great rooms overlooking the mountains, diverse breakfast.

Dear Christo Van M., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullin Eduard

Very cozy hotel in an excellent location

Customer review rating 4.7/5

Thilo Solo - 20/02/2020 Confirmed reviews ALL

I stayed at the hotel Novotel Krasnaya Polyana from 08.02.2020 to 17.02.2020 for skiing holidays. I was completely satisfied and with pleasure I would stay there again. Hotel Five star hotel with an excellent and comfortable location. The staff is courteous and professional. The hotel has a fitness room, hamam and a sauna. The wi-fi works throughout the hotel territory. One of the USPs of this hotel is its direct exit to the slope. There is a locker room for the skiing equipment as well. The concierge was always happy to help me with anything to make my stay as comfortable as possible. Room I booked a "Superior King" room. The view from my room was magnificent. The room was spacious, had a high ceiling and was very calm and quiet. The bed was comfortable and the bedsheets were of the highest quality. I slept well from the first night! Further amenities in my room were, among others, an iron with board, hairdryer, safe, kettle and free water. Restaurant The breakfast was served as a buffet, but it was always possible to order additional meals from the chefs, e.g. omelettes or scrambled eggs. After breakfast the restaurant worked "à la carte". All the meals I had were delicious and neatly served. The prices at the hotel restaurant were not significantly higher than in surrounding restaurants.

Dear Thilo K., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullin Eduard

Excellent service with great price

Customer review rating 4.7/5

Adamur Families - 19/02/2020 Confirmed reviews ALL

Special thanks to everyone working in this hotel, the service is really good, check in was fast and administrator was very nice to us, breakfasts deserve special attention, food is marvelous, fresh, tasty and really healthy! We will definetley recommend this place to our friends!

Dear Adamur B., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullin Eduard
Customer review rating 4.7/5

Karen S. Families - 11/02/2020 Confirmed reviews ALL

Overall, good. Three things: we were promised a child robe and never received one (not a big deal), the room temperature was constantly very high, we asked for it to be regulated, and then it went down permanently (turned off). It was better when it was down, so we didn't ask for more help, seeing we were there for two full days only. When we arrived late in the evening, the child's bed was not ready, although I mentioned about it when I checked in online. Had to wait for about 30 minutes with a sleepy child. But still, we love your hotel, second stay already.

Dear Karen S., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullin Eduard

Good stay, exelent service

Customer review rating 4.7/5

Valery Business - 10/02/2020 Confirmed reviews ALL

Beautiful place, good commodities

Dear Valeriy K., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullin Eduard

Perfect location

Customer review rating 4.7/5

Sergey Friends - 10/02/2020 Confirmed reviews ALL

I found the location and the services really great. Although, for some reason I thought there would be a swimming pool, or at least a hot tub in the spa zone, so it was just a little disappointment. But the rest was perfect, thank you very much!

Dear Sergey G., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin

Perfect location and excellent cuisine!

Customer review rating 4.7/5

Witchanee S. Friends - 30/01/2020 Confirmed reviews ALL

I had a good experience of staying in Sochi at the hotel.

Dear Witchanee S., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin Guest relations manager

Mrs

Customer review rating 4.7/5

Natalia G. Families - 18/01/2020 Confirmed reviews ALL

Fine overall. There was some confusion at check-in about the payment: according to our email statement the payment was processed back in August, however at check-in we were told the August payment didn’t go through; we paid at check-in but will be able to see if there was double payment on arrival back home at the end of January only. Something to consider: the room temperature was way too high and even after the technician did something with it it still felt very hot. Additionally the ‘lunchbox’ breakfast we got at our early checkout was of poor quality: sandwiches with cheapest bread and ham/cheese as well as yogurt which should have been kept in the fridge prior to giving them to us, I could however tell they weren’t. Otherwise, we enjoyed the stay.

Dear Natalia G., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullin Eduard, Guest relations manager
Customer review rating 4.7/5

Mohammad A. Families - 26/12/2019 Confirmed reviews ALL

Every thing was perfect and the staff was so kind and helpful you are the perfect hotel ever

Dear Mohammad A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Comfy

Customer review rating 4.7/5

Sergey Business - 23/12/2019 Confirmed reviews ALL

Spectacular view, terraces, roomy, delicious breakfast. Could not find lights control (in nightstand).

Dear Sergey K., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

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