Novotel Resort Krasnaya Polyana Sochi Hotel 5 stars

Customer review rating 4.7/5 717 reviews
Novotel Resort Krasnaya Polyana Sochi
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Concierge
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Resort Krasnaya Polyana Sochi

Gornaya Str
11
354392
sochi
russian federation

Check-in from 14h00

Check out up to 12h00

  • GKR :   MOUNTAIN CAROUSEL

  • By plane

    SOCHI AIRPORT At 50km / 31.07 miles

  • By plane

    SOCHI ITERNATIONAL At 50km / 31.07 miles

  • By train

    ADLER At 53km / 32.93 miles

  • By train

    ESTO SADOK At 9.3km / 5.78 miles

GPS :43.669692, 40.257342

Our accommodations

Superior Room with 1 double bed, Courtyard side

  • Max. number of persons: 3
  • Area: From 31
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with 2 single beds, Courtyard side

  • Max. number of persons: 3
  • Area: From 31
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with 1 double bed, City side

  • Max. number of persons: 3
  • Area: From 31
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with 2 single beds, City Side

  • Max. number of persons: 3
  • Area: From 31
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with 1 double bed, Mountain view

  • Max. number of persons: 3
  • Area: From 31
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with 2 single beds, Mountain view

  • Max. number of persons: 3
  • Area: From 31
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Suite with 1 double bed, Mountain view

  • Max. number of persons: 3
  • Area: From 68
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Suite with 1 king-size bed Mountain view

  • Max. number of persons: 7
  • Area: From 487
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Accessible room

Superior King for people with disabilities

  • Max. number of persons: 3
  • Area: From 31

Our restaurants and bars

THE GRILL

Type of cuisine: International

The restaurant on the 6th floor offers mostly intercontinental cuisine with local flavor and the best local and international wines. Enjoy the resort largest wine room, exceptional service and warm atmosphere.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

A cozy lobby on the first floor at the central entrance to the hotel offers a great variety of soft and alcohol drinks, light snacks and dishes, detox menu and kid's menu. Excellent service included!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 245

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Resort Krasnaya Polyana Sochi

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

717 reviews

Customer review rating 4.7/5

Karen S. Families - 11/02/2020 Confirmed reviews ALL

Overall, good. Three things: we were promised a child robe and never received one (not a big deal), the room temperature was constantly very high, we asked for it to be regulated, and then it went down permanently (turned off). It was better when it was down, so we didn't ask for more help, seeing we were there for two full days only. When we arrived late in the evening, the child's bed was not ready, although I mentioned about it when I checked in online. Had to wait for about 30 minutes with a sleepy child. But still, we love your hotel, second stay already.

Dear Karen S., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullin Eduard

Good stay, exelent service

Customer review rating 4.7/5

Valery Business - 10/02/2020 Confirmed reviews ALL

Beautiful place, good commodities

Dear Valeriy K., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullin Eduard

Perfect location

Customer review rating 4.7/5

Sergey Friends - 10/02/2020 Confirmed reviews ALL

I found the location and the services really great. Although, for some reason I thought there would be a swimming pool, or at least a hot tub in the spa zone, so it was just a little disappointment. But the rest was perfect, thank you very much!

Dear Sergey G., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin

Perfect location and excellent cuisine!

Customer review rating 4.7/5

Witchanee S. Friends - 30/01/2020 Confirmed reviews ALL

I had a good experience of staying in Sochi at the hotel.

Dear Witchanee S., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin Guest relations manager

Mrs

Customer review rating 4.7/5

Natalia G. Families - 18/01/2020 Confirmed reviews ALL

Fine overall. There was some confusion at check-in about the payment: according to our email statement the payment was processed back in August, however at check-in we were told the August payment didn’t go through; we paid at check-in but will be able to see if there was double payment on arrival back home at the end of January only. Something to consider: the room temperature was way too high and even after the technician did something with it it still felt very hot. Additionally the ‘lunchbox’ breakfast we got at our early checkout was of poor quality: sandwiches with cheapest bread and ham/cheese as well as yogurt which should have been kept in the fridge prior to giving them to us, I could however tell they weren’t. Otherwise, we enjoyed the stay.

Dear Natalia G., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullin Eduard, Guest relations manager
Customer review rating 4.7/5

Mohammad A. Families - 26/12/2019 Confirmed reviews ALL

Every thing was perfect and the staff was so kind and helpful you are the perfect hotel ever

Dear Mohammad A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Comfy

Customer review rating 4.7/5

Sergey Business - 23/12/2019 Confirmed reviews ALL

Spectacular view, terraces, roomy, delicious breakfast. Could not find lights control (in nightstand).

Dear Sergey K., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями
Customer review rating 4.7/5

Anonymous Families - 13/12/2019 Confirmed reviews ALL

Very nice, the staff are great, ready for any inquiry, even if the language is different, but they are very trying to help and the hotel is very comfortable and its location is great

Dear Ahmed A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Reception people no nothing

Customer review rating 4.7/5

Johar A. Couples - 13/09/2019 Confirmed reviews ALL

The city is beautiful however the reception charged me wrong and did not want to give me back the over amount in cash Taxi that have been sent to airport to pick us was late and then took us to a different hotel which is Rixos and then picked other from that hotel and took us to the right hotel

Dear Jowhar A., Thank you for taking the time to tell us about your experience at the Novotel Resort Krasnaya Polyana Sochi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdullin Eduard Guest relations manager

been on a friend's wedding, hotel is really great

Customer review rating 4.7/5

Steve Couples - 10/09/2019 Confirmed reviews ALL

We came here from US and want to admit, that this hotel is a great one! Reception is super nice and friendly, checked us in quick, perfectly. Gave us a marvelous room with nice interior and most of all, super rain shower, I don't know why, but I love this rain showers in hotel rooms. The breakfasts were amazing, my girlfriend ate a lot of healthy, clean foods there. Houskeeping is calm, nice and quick. Thanks to hotel, we spend a great time here!

Dear Steve L., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Very Pleasant .

Customer review rating 4.7/5

Sabina A. Solo - 09/09/2019 Confirmed reviews ALL

It was a very pleasant experience. I would certainly recommend this hotel to my friends.

Dear Sabina A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

The best luxury service in Russia

Customer review rating 4.7/5

Adeana Families - 03/09/2019 Confirmed reviews ALL

Thanks to this hotel, we are very satisfied with our stay. A heavy rain occurred while our friend's wedding. Employees quickly helped to relocate wedding to conference H.. Reception is a very nice and kind people, check in and check out was very fast, informative and we left with a great wish to come back.

Dear Adeana H., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

We are very happy about our visit

Customer review rating 4.7/5

Melinda Families - 03/09/2019 Confirmed reviews ALL

We came here on my friend's wedding and left very happy. This hotel is a very warm, welcoming place, breakfasts are super nice, service is on the highest level possible, thanks to hotel staff, this place is an awesome one!

Dear Melinda W., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Brilliant service

Customer review rating 4.7/5

Sasha Families - 02/09/2019 Confirmed reviews ALL

We came to Sochi from Las Vegas and have to admit, we were amazed by this marvelous service, check in was fast and smooth, staff was warmly welcoming us. Our room was super clean, floors are tidy, bathroom is shining, everything here is on the highest level possible. At breakfasts restaurant serves guests with delicious and healthy foods. Generally we enjoyed our stay here and we wish we could come back!

Dear Sasha C., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Great vacations

Customer review rating 4.7/5

Ebrahim Families - 11/08/2019 Confirmed reviews ALL

Our stay in this hotel was amazing! Check in was fast, breakfasts were brilliant, special thanks to kitchen chef, restaurant is nice with incredible panoramic views! Houskeeping staff is nice, room was clean and tidy! Thanks to everyone!

Dear Ebrahim Mohammed A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Exceeding our expectations

Customer review rating 4.7/5

Alia Families - 11/08/2019 Confirmed reviews ALL

This hotel is modern and employees are professionals of their work. At check in a very nice girl gave us a room with all necesities. Cleaning was good, rain shower is a great pleasure, thanks to restaurant for tasty breakfasts, all services were just amazing.

Dear Alia Abdulrahim Ali Mohammad A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Great hotel

Customer review rating 4.7/5

Mohammad K. Families - 11/08/2019 Confirmed reviews ALL

This luxury hotel is a great example of how polite and nice Russian people are! They met us very warmly chack in was fast, people were polite! Breakfasts are tasty, restaurant has a good kitchen. Room was clean, staff is polite. Other words, excellent service for a good price!

Dear Mohammad K. Ali Bin Muwaiza A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Extremely positive experiences from this hotel

Customer review rating 4.7/5

Safia Families - 11/08/2019 Confirmed reviews ALL

Thanks to everyone involved, we enjoyed our stay a lot! We took a trip to the very peak of mountains, took a lot of pictures of a beautiful nature. Horse ride was a real fun and gorky mall is a nice place. Check in was nice, reception team are real professionals, breakfasts are great you can find dishes of any taste there including halal food. Houskeeping kept our room in perfect condition, cleaning is good and that's why we are extremely satisfied with our stay in this hotel!

Dear Safia Bashir Almas F., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Good team of hoteliers

Customer review rating 4.7/5

Shaikha Families - 11/08/2019 Confirmed reviews ALL

Our time spend in this hotel was great, we really enjoyed check in, it was informative, English speaking receptionist told us everything about our room and places near by. My friends and my family were having a great breakfast on the panoramic terrace, thanks to kitchen and waiters. Everything in hotel is clean, floors are shining, kids liked playing football a lot. We will come back to this hotel next year!

Dear Shaikha Ebrahim Bilal Habib A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Nice hotel in the mountains

Customer review rating 4.7/5

Ali M. Families - 10/08/2019 Confirmed reviews ALL

Our stay in this hotel was great, reception workers are real professionals, check in was operative! Special thanks to houskeeping staff, they arrived immidiatley after our request about extra bed. WiFi is fast and reliable. Breakfasts are super delicious, restaurant is a great place to spent another evening. Overall everything was great! We enjoyed this hotel a lot!

Dear Ali M. A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager
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