Novotel Resort & SPA Krasnaya Polyana Sochi

Customer review rating (ALL Rating) 4.8/5 1,729 reviews

Novotel Resort & SPA Krasnaya Polyana Sochi - Image 1
Novotel Resort & SPA Krasnaya Polyana Sochi - Image 2
Novotel Resort & SPA Krasnaya Polyana Sochi - Image 3
Novotel Resort & SPA Krasnaya Polyana Sochi - Image 4

Description

Hotel extras

  • Located at Krasnaya Polyana Resort, 960 m above the sea level

  • There are 2 technologically advanced conference halls for business events

  • Panoramic restaurant with an outdoor terrace The Grill

  • During the winter, hotel guests enjoy the main privilege—ski in/ski out

  • Presidential room 487 sq m with three bedrooms and a panoramic deck

Our accommodation(s)

Hotel location

Novotel Resort & SPA Krasnaya Polyana Sochi

Gornaya Str, 11
354392 SOCHI
Russia

GPS:43.669692, 40.257342

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE GRILL

THE GRILL restaurant on the 7th floor of the hotel offers panoramic view on the Caucasus mountains. European cuisine with the chief's exquisite additions of traditional will leave no one unimpressed.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,729 reviews

TripAdvisor Rating  4.0/5  548 reviews

Perfectly located, beautiful views

Customer review rating 5.0/5

Julia Solo - Confirmed reviews ALL

Extremely friendly and attentive staff

Dear Julia, we are delighted to hear that you enjoyed the perfect location and beautiful views at Novotel Resort and spa Krasnaya Polyana. Our staff takes pride in providing friendly and attentive service. We look forward to welcoming you back soon. Best regards, Kseniya Lyapushkina Front office manager

Great location , Staff very helpfull and pleasant

Customer review rating 4.5/5

Eric Families - Confirmed reviews ALL

We spend very nice vacation , location of hotel is great, also the team was always nice and helpfull form reception to bar and restaurant

Dear Eric, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed the great location of our hotel and that our staff was helpful and pleasant throughout your stay. We appreciate your kind words and hope to welcome you back to Novotel Resort and spa Krasnaya Polyana Sochi in the future. Warm regards, Kseniya Lyapushkina Front office manager

Good stay in the mountains

Customer review rating 5.0/5

Maria Couples - Confirmed reviews ALL

Excellent service, good location for ski-in

Dear Maria, Thank you for taking the time to write about your impressions. We hope to see you again! Sincerely, Guest Relations Manager Yaroslava Rastyushevskaya

Amazing stay!! We will be back!

Customer review rating 5.0/5

Jada Couples - Confirmed reviews ALL

Booked a last minute stay at the Novotel - everything was amazing. The rooms were clean, the spa was so relaxing, and the staff were amazing. We speak English and do not speak Russian and we had many questions about ski rentals and passes etc, and all of the workers went above and beyond to translate things for us to make sure we got all the information we needed. 1000% would recommend staying here!! We can’t wait to be back!

Dear guests! Thank you for taking the time to share your impressions of your stay at the Novotel Resort and Spa, and for rating your stay with us highly. We will be glad to welcome you again! Sincerely, Guest Relations Manager Yaroslava Rastyushevskaya

Overpriced for this quality

TripAdvisor rating 3.0/5

UlyanaInStars Couples - TripAdvisor review

ROOMS: spacious and bright. For now interior is worn-out. Bathroom with a shower. Water isn’t warm, you need to wait a lot of time, but in the end it doesn’t get hot. There is no heated floor inside the bathroom. View from the room can be different - if you want to have striking view on mountains, you’d better check it in advance. LOCATION: 1h drive from the airport, next to ski lift. Grocery store is in 6min walking distance. FOOD: breakfast 7-11am , two restaurants - both of them have mountain view. FACILITIES: wi-fi, gym, SPA with outdoor heated pool, meeting rooms. Free ski lift from Krasnaya Polyana. STAFF: polite and smiley.

Dear Guest! Thank you for choosing our hotel and for leaving your review. I am sorry that I am not able to identify you and your phone number in order to discuss your review more specifically. I would be grateful if you could contact me via email by writing to hb530-fo3@accor.com. We regret that we were not able to meet your expectations 100%. We hope that this stay did not affect your attitude towards the hotel as a whole - we will always be happy to welcome you again as a Hotel Guest and will not miss the opportunity to show you improvements in our work taking into account your comments. With respect and gratitude, Guest Relations Manager Yaroslava Rastyushevskaya

In partnership with TripAdvisor

Other web-users rate our hotel

  • 469 reviews 9.6/10 Location
  • 923 reviews 9.1/10 Room
  • 964 reviews 9.4/10 Service
  • 711 reviews 9.7/10 Breakfast
  • 332 reviews 8.8/10 Food
  • 285 reviews 9/10 Comfort
  • 228 reviews 8.4/10 Cleanliness
  • 98 reviews 8.3/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Sochi