Rixos Krasnaya Polyana Sochi Hotel 5 stars

Customer review rating 4.7/5 1,921 reviews

Rixos Krasnaya Polyana Sochi
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Room 1

Number of guests
Children's age
ALL - Accor Live Limitless

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Luxurious Rixos Royal Spa with marvellous mountain view 960m above sea level

  • Delicious variable breakfast at SPARX restaurant

  • Spacious comfortable rooms, 47 m² and above

  • Medical treatment in Medical &SPA Polyana 960

  • Conference facilities, wedding hall and terrace, catering options

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early Check In
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)Paying
  • Thermal SpaPaying
  • Fitness centre
  • Well-being
  • Services for children
  • Private beach (Nearby)
  • Other sports activities
  • SkiingPaying
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Rixos Krasnaya Polyana Sochi

3 Sozvezdiy Str Estosadok
Krasnodarskiy kray
354392
sochi
russian federation

Tel: +78622455151

Fax: (+7)862/2455151

Check-in from 15h00

Check out up to 12h00

  • BUS 105C :  Gorky Gorod Main cable way

  • By plane

    SOCHI AIRPORT At 67.59km / 42 miles

GPS :43.67075, 39.26146

Our accommodation(s)

Superior Room King Size Bed

  • Max. number of persons: 4
  • Area: From 47 / 506 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior Room King Size BedNon contractual photo

  • Max. number of persons: 4
  • Area: From 47 / 506 sq ft
  • Views: Mountain view *

* Subject to availability

Superior Room Twin Beds

  • Max. number of persons: 4
  • Area: From 47 / 506 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior Room Twin BedsNon contractual photo

  • Max. number of persons: 4
  • Area: From 47 / 506 sq ft
  • Views: Mountain view *

* Subject to availability

Deluxe Double Room

  • Max. number of persons: 4
  • Area: From 47 / 506 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone

Deluxe Double RoomNon contractual photo

  • Max. number of persons: 4
  • Area: From 47 / 506 sq ft
  • Views: Mountain view *

* Subject to availability

Deluxe Tween RoomNon contractual photo

  • Max. number of persons: 4
  • Area: From 47 / 506 sq ft
  • Views: City View *

* Subject to availability

Deluxe Tween RoomNon contractual photo

  • Max. number of persons: 4
  • Area: From 47 / 506 sq ft
  • Views: Mountain view *

* Subject to availability

Premium Double Room

  • Max. number of persons: 4
  • Area: From 59 / 635 sq ft
  • Views: Mountain view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Junior Suite

  • Max. number of persons: 4
  • Area: From 93 / 1001 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Executive Suite

  • Max. number of persons: 4
  • Area: From 105 / 1130 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Presidential Suite

  • Max. number of persons: 4
  • Area: From 202 / 2174 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

SPARX RESTAURANT

Type of cuisine: International

This restaurant welcomes our guests from an early breakfast. Working hours from 7:30 a.m. - 11:30 a.m.

WINE HOUSE

Type of cuisine: Italian

An elegant restaurant with an unrivalled selection of wines, and many other delicacies from the hands of our brand-chef.

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAYALI RESTAURANT

Type of cuisine: International

Layali restaurant offers Turkish cuisine and different kind of Shisha.

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIXOS LOUNGE

Non contractual photo

An elegant bar and lounge with an excellent selection of different beverages and European cuisine menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NIGHT CLUB CLUB 9 6 0

Non contractual photo

Night Club is offered for the Events and parties. It is served great variety of drinks and snacks.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VITAMIN BAR

Non contractual photo

Vitamin Bar offers a variety of non-alcoholic hot & cold beverages, cocktails, smoothies, and freshly squeezed fruit juices. Located in SPA center.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 175

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Rixos Krasnaya Polyana Sochi

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

1,921 reviews

Luxurious weekend in winter mountains

Customer review rating 4.7/5

Marina Couples - 29/12/2020 Confirmed reviews ALL

Beautiful interiors, friendly staff, delicious breakfast and breathtaking views. We had much fun and enjoyed every moment! Special thanks to Rodion from the spa complex - his massage was unforgettable!

Customer review rating 4.7/5

Elena Families - 24/12/2020 Confirmed reviews ALL

everything was perfect. will be back soon again

Dear Elena, We very much appreciate your comments regarding your stay at the Rixos Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin

all is good

Customer review rating 4.7/5

Boris Couples - 23/12/2020 Confirmed reviews ALL

Everything was fine. I like everything. Nice and helpful staff. No problem. The only problem, we booked a superior room and we got into bedbug season. First we saw a bug on the window, then two bugs, then three. We called for help, but staff didn't come to us right away. As a result, we found 6 bedbugs. The next day, we found a few more bedbugs on the window. I had to call for help again. As a result, we found 31 bedbugs in the curtains. After this, it was very difficult to sleep at night. Otherwise, everything went fine. Room and service provision at a high level. We will definitely return there, but not during the bedbug season and we will ask the staff to check everything in advance. Thank you very much. Rixos is the best !!!! I am very grateful for your hospitality. Any requests were carried out by the staff. They extended the room for free when we asked. A lot of good impressions! Thank you very much again!

Dear Boris, We very much appreciate your comments regarding your stay at the Rixos Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin
Customer review rating 4.7/5

Rodrigo S. Couples - 22/12/2020 Confirmed reviews ALL

We really enjoyed our stay with Rixos. The location, staff and atmosphere were very nice. Complementary champagne and good variety of foods were served for breakfast. We used hotel transfer to come and go. It was very convenient for a very good price. We would definitely recommend you to stay in this hotel if you are looking for a 5* hotel with a mountain view

Dear Rodrigo S., We very much appreciate your comments regarding your stay at the Rixos Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin

Our stay was very nice

Customer review rating 4.7/5

Stepan Couples - 19/12/2020 Confirmed reviews ALL

These guys are real good workers, our check-in was fast, they gave us room with astonishing super view, everybody is very nice and welcoming and good looking here, that you just relax and stay peaceful in this place! I want to thank waiters, they deliver really great service, housekeeping cleans room always very good and properly! We will be back here for sure!

Dear Stepan, We very much appreciate your comments regarding your stay at the Rixos Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Руководитель службы по взаимодействию с гостями, Абдуллин Эдуард

Amazing hotel

Customer review rating 4.7/5

Gokhan Families - 05/12/2020 Confirmed reviews ALL

Rixos is my favorite choice everywhere, this hotel left me with best impressions! I enjoyed a very quick check in, clean and tidy room also housekeeping staff was polite and attentive to me. Exclusive SPA, relaxing atmosphere, these are two things that will make me come back here!

Dear Gokhan M., We very much appreciate your comments regarding your stay at the Rixos Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullin Eduard

Excellent hotel

Customer review rating 4.7/5

Fabien Friends - 28/11/2020 Confirmed reviews ALL

This hotel is one of my favorite hotels is Sochi, ecpecially at winter time! Check in was fast and staff was extremely polite! The room was clean and view was superb! During pandemic this hotel is one of those who really cares about COVID19 protection, at breakfast they gave us masks and everything is served properly to protect other guests.

Dear Fabien G., We very much appreciate your comments regarding your stay at the Rixos Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin

Ok

Customer review rating 4.7/5

Margo Families - 23/11/2020 Confirmed reviews ALL

It is ok, but worse, then other Rixos Hotels... Somebody stole my belt...

Nice

Customer review rating 4.7/5

Valeriya Friends - 15/11/2020 Confirmed reviews ALL

This place is a perfect place for weekend! We were very glad that reception gave us the best possible room and check in was super fast! At breakfasts all dishes are really delicious! Big thanks to room cleaning also, they did their best indeed! We will be very happy to come back again!

Dear Valeriya Evgenievna, We very much appreciate your comments regarding your stay at the Rixos Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullin Eduard

Good stay

Customer review rating 4.7/5

Di Couples - 10/11/2020 Confirmed reviews ALL

The bathtub was dirty and was cleaned only during the last day, but I didn't mention it to housekeeping. It would also be nice to have some goodnight bed preparation or smth like that

Dear Dina, Thank you for taking the time to tell us about your experience at the Rixos Krasnaya Polyana Sochi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdullin Eduard

Amazing view and good service

Customer review rating 4.7/5

Marina Solo - 30/09/2020 Confirmed reviews ALL

I stayed for 5 days in a premium room with an amazing view of the mountains. Great spa and massages. The staff is friendly and polite. Thank you!

Good afternoon! Thank you for staying in Rixos Krasnaya Polyana Sochi during your vacation. It's a great pleasure to receive such comments from our guests. We sincerely hope to see you again with us. Best regards, Guest Relations Department

Good stay

Customer review rating 4.7/5

Tatiana Solo - 22/09/2020 Confirmed reviews ALL

I liked the breakfast, SPA and room itself. Beach transfer and Yoga lessons were also good.

Уважаемая Татьяна Борисовна, добрый день! Мы Вас искренне благодарим за выбор Rixos Krasnaya Polyana Sochi на период Вашего отдыха. Мы рады слышать, что у Вас остались приятные впечатления от Вашего отдыха. Надеемся снова видеть Вас в числе наших гостей! С уважением, администрация отеля

Exceeded expectations

Customer review rating 4.7/5

Andrey B. Couples - 24/08/2020 Confirmed reviews ALL

Quality hotel, beautiful location. Excellent room. Good cook out of obviously limited set of ingredients. Need a terrace cafe for summertime.

Dear Andrey Ravilovich, thank you for choosing Rixos Krasnaya Polyana Sochi for your vacation. It's a great pleasure to receive such comments from our guests. We sincerely hope to see you again with us. Best regards, hotel management

Best hotel in region

Customer review rating 4.7/5

Gregory P. Families - 26/07/2020 Confirmed reviews ALL

Stuff is very helpful. Excellent management.

Dear Mr.P., Thank you for staying in Rixos Krasnaya Polyana Sochi during your vacation. It's a great pleasure to receive such comments from our guests. We sincerely hope to see you again with us. Best regards, hotel management

The service was excellent as well as rooms. Thanks for such good planning of rooms’ space and comfort.

Customer review rating 4.7/5

Natalia Couples - 31/03/2020 Confirmed reviews ALL

Breakfasts were great, the staff was friendly, the room was really comfortable and clean. The best 5 star hotel in Sochi we stayed at.

Poor service

Customer review rating 4.7/5

Ira Families - 09/03/2020 Confirmed reviews ALL

Poor service. First two days we didn’t get any houskeeping service. On one of the day we put DO NOT DESTERB sign which was absolutely ignored by the staff. We were receiving multiple calls in the room from reception and houskeeping nocking in the room willing to clean it. What does ‘DO NOT DESTERB’ sign means to you?! Gym area is very hot and is not possible to adjust the temperature. Also massage and facial area is very hot! Earplugs are not available. Overall the only good think is location. And 5 stars you have is questionable!

Уважаемая Ирина Владимировна, добрый день! Мы Вас искренне благодарим за выбор Rixos Krasnaya Polyana Sochi на период Вашего отдыха. Примите пожалуйста наши искренние извинения предоставленные неудобства, связанные с сервисом. Ваши комментарии были приняты во внимание и переданы руководителям департаментов для улучшения качества сервиса и проведения дополнительных тренингов для персонала. Еще раз приносим извинения. Надеемся снова видеть Вас в числе наших гостей и Вы дадите нам шанс превысить Ваши ожидания в следующий Ваш визит. С уважением, администрация отеля

the Best!

Customer review rating 4.7/5

Alexey R. Families - 02/01/2020 Confirmed reviews ALL

very very gooooood!!!!

Уважаемый Алексей, добрый день! Мы Вас искренне благодарим за выбор Rixos Krasnaya Polyana Sochi на период Вашего отдыха. Мы очень рады, что у Вас остались исключительно позитивные впечатления от Вашего отдыха! Мы будем рады видеть Вас снова в нашем отеле. С уважением, администрация отеля

Great

Customer review rating 4.7/5

Olya Solo - 18/11/2019 Confirmed reviews ALL

Nice and friendly stuff, the main reason is mountains .

Уважаемая Ольга Вячеславовна, добрый день! Мы Вас искренне благодарим за выбор Rixos Krasnaya Polyana Sochi на период Вашего отдыха. Мы рады слышать, что у Вас остались приятные впечатления от Вашего отдыха. Надеемся снова видеть Вас в числе наших гостей. С уважением, администрация отеля

Service is unreal!!!

Customer review rating 4.7/5

Leonid Families - 07/11/2019 Confirmed reviews ALL

Rixos is on top again! The most impressive is that the guests are truly Lord! Thanks to the receptionist Natalia and the manager of the reservation department (ashamed, but I don’t know the name) - for an extra discount when checking in. ... amazing breakfasts, spa, air and mountain views. without any doubts, we will be back here again

Уважаемый Леонид Анатольевич, добрый день! Мы Вас искренне благодарим за выбор Rixos Krasnaya Polyana Sochi на период Вашего отдыха. Спасибо Вам за отзыв и теплые слова а адрес наших сотрудников. Ваши слова благодарности были переданы нашим коллегам. Для нас нет ничего приятнее, чем знать, что нам удалось сделать Ваш отдых идеальным и наполнить его только наилучшими впечатлениями. С нетерпением ждем Вас снова в гости! С уважением, администрация отеля

We had great time

Customer review rating 4.7/5

Ariel K. Couples - 27/10/2019 Confirmed reviews ALL

Clean and beautiful hotel, location is a bit problem but the cable car is a good solution.

Dear Ms.K., Thank you for staying in Rixos Krasnaya Polyana Sochi during your vacation. We are glad to hear that you had enjoyable stay. Sincerly hope to see you again with us. Best regards, hotel management

Our most recent 20 reviews