Swissôtel Resort Sochi Kamelia 5 stars
Customer review rating (ALL Rating) 4.8/5 1,497 reviews
Swissôtel Resort Sochi Kamelia
89 Kurortny Prospect
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Access: 5 km / 3.1 mi
Int. airport 1 - full name
Access: 39 km / 24.23 mi
Int. airport 1 - IATA code
Access: 39 km / 24.233 mi
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Wood oven and char grill, a great variety of seafood. Mediterranean concept with local specialties from our Chef would be accompanied by a selection of sophisticated wines. *Restaurant is open during summer season only.
Kamelia Café offers a variety of international dishes, local seasonal fruits and vegetables. A unique LIVE Kitchen concept of the restaurant creates its special nice ambiance. An open sea view terrace is a perfect place to enjoy a beautiful sunset.
The new modern panasian restaurant by Ginza project, located on the 7th floor of the hotel. Japanese and Chinese classics in a modern point of view. A perfect place to try delicious seafood and signature cocktails with a great Black Sea view.
Swissôtel Resort Sochi Kamelia offers its guests 203 rooms, including 19 suites, 8 of which are duplexes located in the central historical building. Rooms are filled with natural daylight, designed with quiet colors, high technology and comfort.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 0.5/5
Murad Families - Confirmed reviews ALL
Very Bad service and no comfort in the room. 1. the basics like the shower cabin has no holder for towel. when a guest runs to the towel hanger the floor is all wet 2. the was basin cabin is with glass when you put the lights on the whole room wakes up 3. the mirror on the wash basin is on the left side 4. the electronic switches are no convenient at all and the switches on the washing room is right on top of the emergency button and when in the night someone wants to put on the lights they press the emergency swtiches 5. sound proof is zero.. can hear the trains, car hornes and people screaming outside the hotel had the worse stay as sleepless nights and at 09.10hrs in the morning the room service was tapping the door to clean the room..
Dear Mr. Careem, thank you for taking the time to tell us about your stay at the Swissôtel Resort Sochi Kamelia and to explain more detailed information by survey. I want to tell you that we are sorry that the experience did not meet your expectations. We never do it , but your situation for us is exceptional, that is why I wrote your to your personal Email and will kindly ask you to answer me - it is very important. We want to change your mood and your opinion, really. We do not not kmow now how it is possinle and ask you to help us. We are ready to do all possible. I will wait your answer by E-mail. Best regards, Natalia Lazurenkova, Director of Customer Relations and Quality Management and hotel team.
Exceeded my expectations
Customer review rating 4.5/5
Victoria Families - Confirmed reviews ALL
The hotel is gorgeous! Great facilities, comfort, excellent service and very friendly staff. Compliments!
Уважаемая госпожа Мангдина, благодарим Вас за визит и за общую высокую оценку! По поводу закрытого мини бара и открытия его по депозиту - передала Ваш комментарий в финансовый отдел собственника. Обычно вопросов у нас на было, но раз они все таки есть, возможно, нам надо подумать о новом подходе, спасибо. Сейчас в отеле новый шеф повар, комментарий по хлебу также ему передала. Виталия обязательно отметим. Ждем вновь в Swissotel Resort Sochi Kamelia и будем стараться оправдать все Ваши ожидания! С уважением, Лазуренкова Наталья, директор по работе с клиентами и управлению качеством
Customer review rating 4.0/5
Oksana Families - Confirmed reviews ALL
the overall stay was very good. The hotel is well located, own piece of beach, great breakfasts but we had a wed anniversary, notified about it in advance, but nothing had happened. we came with our 2 yo kid, and asked to give us a room with 1 bed because our son sleeps with us, and he almost fell down 2 times from the bed where he was sleeping the 1st night in your hotel. The lady whom i asked to search for a room said there's nothing for us. Next day the gentlemen at the reception found a room within 5 secs but asked to pay more for the the same square meters !!!! it is just a slightly better view (not a sea view!). For us it was awful. When earlier we were coming to celebrate my b'day we got a free! room upgrade and a cake with champagne. On wed anniversary we got nothing (they could at least give us that room for free because it was the same m2, we were not asking for a suite or penthouse). Because of the kid we for sure paid extra but from that day onwards we very definitely very disappointed.
Уважаемая Оксана, в продолжение нашего разговора, еще раз благодарим Вас за визит и за все детальные комментарии. И. конечно, ждем в гости вновь и будем стараться оправдать все Ваши ожидания! С уважением, Лазуренкова Наталья, директор по работе с клиентами и управлению качеством.
Customer review rating 5.0/5
Ekaterina Families - Confirmed reviews ALL
Nice private beach and warm outside pool, beautiful garden, spacious room, and even though we had a park-view room, still, the sea is partly visible from the balcony. Great selection of foods for breakfast, never managed to taste everything, as there were so much choices! It was our 2nd stay, thanks, we will be back!
Dear Ekaterina, we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Natalia Lazurenkova, Director of Customer Relations and Quality Management.
Still far from being a western quality service but for Russia is beyond average
Customer review rating 3.0/5
Karina G. Families - Confirmed reviews ALL
This is my first non-business related visit to Sochi and to the hotel. I think the hotel has a mix of business oriented hotel (like Hyatt) and this is especially noticeable when you are in the room and also a family hotel - everything which is outdoor. For me it looks massy - it is either a family hotel and in the case rooms must be more family friendly (brighter colors, small chairs for kids, more user friendly electronic system) or it must stay a business oriented, which will. be already impossible given a lot of kids facilities. The food was OK again for the Russian standards. I guess I am used to travel to Western Europe and given the current situation I had to travel to the Russian sea side. Unfortunately this is still very Russian style.
Уважаемая госпожа Грошева! Мы благодарим Вас за выбор Swissotel. На данный момент мы единственный сетевой отель в центральном Сочи, у которого есть свой собственный огромный пляж, поэтому семьи с детьми искренне любят наш отель. Но и для бизнеса мы не можем его закрыть, потому что марка Swissotel цениться всеми как самый высокий уровень. Поэтому решение оставить оба концепта было утверждено собственниками. И Вы правы - у Хаята и Пулмана бизнес стиль, нет пляжа и нет территории, но даже там летом очень большое количество детей. Такой комментарий у нас впервые, и я, конечно, передала его собственникам. мы благодарны Вам , что поделились. Все таки очень рады будем Вас видеть у нас снова. В низкий сезон, у нас очень тихо, приезжайте, мы постараемся сделать все возможное для прекрасного отдыха, будем очень стараться, будем заботиться о Вас, приложим все усилия, чтобы Вы прекрасно провели время на морском побережье. С уважением, Лазуренкова Наталья, директор по работе с клиентами и управлению качеством.
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price