Swissôtel Resort Sochi Kamelia

Swissôtel Resort Sochi Kamelia 5 stars

Customer review rating (ALL Rating) 4.8/5 1,497 reviews

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Hotel extras

  • Private sandy beach

  • Open heated swimming pool

  • Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Swissôtel Resort Sochi Kamelia

89 Kurortny Prospect
354002 SOCHI
Russia

GPS:43.562666, 39.756605

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Swissôtel Resort Sochi Kamelia offers its guests 203 rooms, including 19 suites, 8 of which are duplexes located in the central historical building. Rooms are filled with natural daylight, designed with quiet colors, high technology and comfort.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,497 reviews

TripAdvisor Rating  4.5/5  1,338 reviews

Customer review rating 0.5/5

Murad Families - Confirmed reviews ALL

Very Bad service and no comfort in the room. 1. the basics like the shower cabin has no holder for towel. when a guest runs to the towel hanger the floor is all wet 2. the was basin cabin is with glass when you put the lights on the whole room wakes up 3. the mirror on the wash basin is on the left side 4. the electronic switches are no convenient at all and the switches on the washing room is right on top of the emergency button and when in the night someone wants to put on the lights they press the emergency swtiches 5. sound proof is zero.. can hear the trains, car hornes and people screaming outside the hotel had the worse stay as sleepless nights and at 09.10hrs in the morning the room service was tapping the door to clean the room..

Dear Mr. Careem, thank you for taking the time to tell us about your stay at the Swissôtel Resort Sochi Kamelia and to explain more detailed information by survey. I want to tell you that we are sorry that the experience did not meet your expectations. We never do it , but your situation for us is exceptional, that is why I wrote your to your personal Email and will kindly ask you to answer me - it is very important. We want to change your mood and your opinion, really. We do not not kmow now how it is possinle and ask you to help us. We are ready to do all possible. I will wait your answer by E-mail. Best regards, Natalia Lazurenkova, Director of Customer Relations and Quality Management and hotel team.

Exceeded my expectations

Customer review rating 4.5/5

Victoria Families - Confirmed reviews ALL

The hotel is gorgeous! Great facilities, comfort, excellent service and very friendly staff. Compliments!

Уважаемая госпожа Мангдина, благодарим Вас за визит и за общую высокую оценку! По поводу закрытого мини бара и открытия его по депозиту - передала Ваш комментарий в финансовый отдел собственника. Обычно вопросов у нас на было, но раз они все таки есть, возможно, нам надо подумать о новом подходе, спасибо. Сейчас в отеле новый шеф повар, комментарий по хлебу также ему передала. Виталия обязательно отметим. Ждем вновь в Swissotel Resort Sochi Kamelia и будем стараться оправдать все Ваши ожидания! С уважением, Лазуренкова Наталья, директор по работе с клиентами и управлению качеством

Well located

Customer review rating 4.0/5

Oksana Families - Confirmed reviews ALL

the overall stay was very good. The hotel is well located, own piece of beach, great breakfasts but we had a wed anniversary, notified about it in advance, but nothing had happened. we came with our 2 yo kid, and asked to give us a room with 1 bed because our son sleeps with us, and he almost fell down 2 times from the bed where he was sleeping the 1st night in your hotel. The lady whom i asked to search for a room said there's nothing for us. Next day the gentlemen at the reception found a room within 5 secs but asked to pay more for the the same square meters !!!! it is just a slightly better view (not a sea view!). For us it was awful. When earlier we were coming to celebrate my b'day we got a free! room upgrade and a cake with champagne. On wed anniversary we got nothing (they could at least give us that room for free because it was the same m2, we were not asking for a suite or penthouse). Because of the kid we for sure paid extra but from that day onwards we very definitely very disappointed.

Уважаемая Оксана, в продолжение нашего разговора, еще раз благодарим Вас за визит и за все детальные комментарии. И. конечно, ждем в гости вновь и будем стараться оправдать все Ваши ожидания! С уважением, Лазуренкова Наталья, директор по работе с клиентами и управлению качеством.

Everything perfect

Customer review rating 5.0/5

Ekaterina Families - Confirmed reviews ALL

Nice private beach and warm outside pool, beautiful garden, spacious room, and even though we had a park-view room, still, the sea is partly visible from the balcony. Great selection of foods for breakfast, never managed to taste everything, as there were so much choices! It was our 2nd stay, thanks, we will be back!

Dear Ekaterina, we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Natalia Lazurenkova, Director of Customer Relations and Quality Management.

Still far from being a western quality service but for Russia is beyond average

Customer review rating 3.0/5

Karina G. Families - Confirmed reviews ALL

This is my first non-business related visit to Sochi and to the hotel. I think the hotel has a mix of business oriented hotel (like Hyatt) and this is especially noticeable when you are in the room and also a family hotel - everything which is outdoor. For me it looks massy - it is either a family hotel and in the case rooms must be more family friendly (brighter colors, small chairs for kids, more user friendly electronic system) or it must stay a business oriented, which will. be already impossible given a lot of kids facilities. The food was OK again for the Russian standards. I guess I am used to travel to Western Europe and given the current situation I had to travel to the Russian sea side. Unfortunately this is still very Russian style.

Уважаемая госпожа Грошева! Мы благодарим Вас за выбор Swissotel. На данный момент мы единственный сетевой отель в центральном Сочи, у которого есть свой собственный огромный пляж, поэтому семьи с детьми искренне любят наш отель. Но и для бизнеса мы не можем его закрыть, потому что марка Swissotel цениться всеми как самый высокий уровень. Поэтому решение оставить оба концепта было утверждено собственниками. И Вы правы - у Хаята и Пулмана бизнес стиль, нет пляжа и нет территории, но даже там летом очень большое количество детей. Такой комментарий у нас впервые, и я, конечно, передала его собственникам. мы благодарны Вам , что поделились. Все таки очень рады будем Вас видеть у нас снова. В низкий сезон, у нас очень тихо, приезжайте, мы постараемся сделать все возможное для прекрасного отдыха, будем очень стараться, будем заботиться о Вас, приложим все усилия, чтобы Вы прекрасно провели время на морском побережье. С уважением, Лазуренкова Наталья, директор по работе с клиентами и управлению качеством.

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Other web-users rate our hotel

  • 307 reviews 8.1/10 Location
  • 588 reviews 8.1/10 Room
  • 843 reviews 9.1/10 Service
  • 6 reviews 8.3/10 WiFi
  • 518 reviews 9.1/10 Amenities
  • 484 reviews 9.6/10 Breakfast
  • 301 reviews 8.5/10 Food
  • 261 reviews 8.6/10 Pool

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