Swissôtel Resort Sochi Kamelia 5 stars

Customer review rating (ALL Rating) 4.7/5 3,143 reviews

ALLSAFE approved hotel

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Swissôtel Resort Sochi Kamelia
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+ 24 Services

Hotel extras

  • Private sandy beach

  • Open heated swimming pool

  • Historic building

  • Family and kids friendly

  • Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Swissôtel Resort Sochi Kamelia

89 Kurortny Prospect
354002 sochi
russian federation

Check-in from 16h00

Check out up to 12h00

  • By plane

    SOCHI INTERNATIONAL AIRPORT At 39km / 24 miles

  • By train

    SOCHI RAILWAY STATION At 5km / 3 miles

GPS:43.562666, 39.756605

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Swissôtel Resort Sochi Kamelia offers its guests 203 rooms, including 19 suites, 8 of which are duplexes located in the central historical building. Rooms are filled with natural daylight, designed with quiet colors, high technology and comfort.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 292

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

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Our guest reviews for
Swissôtel Resort Sochi Kamelia

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

3,143 reviews

Very good

Customer review rating 4.5/5

Anonymous Business - 16/12/2021 Confirmed reviews ALL

Nice and calm atmosphere, delicious breakfast, very good spa. Nice personnel.

Dear Igor S., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Natalia Lazurenkova, Director of Customer Relations and Quality Management.

Very good stay, welcoming atmosphere, tasty food

Customer review rating 5.0/5

Alexandra Families - 15/11/2021 Confirmed reviews ALL

We enjoyed staying in this hotel for few days. We liked the atmosphere, hospitality, facilities - spa area, good food)

Dear Alexandra M., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will wait you and hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Lazurenkova
Customer review rating 4.5/5

Sebastiaan Couples - 25/10/2021 Confirmed reviews ALL

We were very pleased with the Swissotel Kamelia. I had been a couple years ago already, but the experience has improved even more. Service was friendly, especially from the reception staff, and we were offered a late checkout free of charge because we had a late flight back home to Saint Petersburg.

Dear Sebastiaan J., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will try to do our best to make your next visit even more wonderful, and we will continue to delight you! Best regards, Natalia Lazurenkova, Director of Customer Relations and Quality Management.

Thoroughly enjoyable

Customer review rating 4.5/5

Jonathan W. Couples - 18/10/2021 Confirmed reviews ALL

We had a great time and we will be back. Your team made a great difference Olga at the pool Vadim and Alexandra at Breakfast. The gentleman at the door in the evening and over night. They made our stay.

Dear Jonathan W., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks for mentioned our colleagues Olga, Alexandra and Vadim, also we are happy that you like our pan-asian Restaurant, great! We will wait you with pleasure and we hope your next visit will be even nicer as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Poor customer service

Customer review rating 2.0/5

A T. Families - 07/10/2021 Confirmed reviews ALL

I booked a room for 2 adults and 2 children. As the system allowed me to do so I had to assume that the room was appropriate for the 4 of us. On arrival it was clear that the room totally inappropriate for 4 people. After a very inefficent check-in procedure, I had to opt for a very expensive upgrade. If I had known this in the first place I would have not stayed. I was concerned about the size of the room before we arrived and phoned to make sure it was appropriate. I spoke to an employee and mislead me as I was told it was appropriate and it clearly was not. When I mentioned that my wife was an Ambassador, I was told the hotel did not need such information. I found this shocking as any good hotel would surely want to know who its customers are, unless of course we are all purely a commodity! On the plus side, the swimming pool was very nice and the food very good. All in all, however, a very disappointing stay after I had heard some good things about the hotel. I have also stayed at the Hyatt in Sochi which was much better in terms of service. The Hyatt put the customer at the centre of the experience which I never felt was the case with Swiss hotel. I am trying to be constructive but there are leadership issues. My 8-year old son actually said - "the hotel should have spent less money on the building and more on the system!" From the mouth of babes! Happy to discuss further as this is meant to me constructive criticism. Kind regards, Alfonso T.

Dear Alfonso Christopher James T., thank you for taking the time to tell us about your experience at the Swissôtel Resort Sochi Kamelia. We are very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. You situation now is under control of General Manager and I sent you detail letter to your E-mail. Sincerely, Natalia Lazurenkova, Director of Customer Relations and Quality Management and all Swissotel Team.
Customer review rating 5.0/5

Artur V. Families - 17/09/2021 Confirmed reviews ALL

You are the best of the sea side hotels in Sochi!

Dear Artur V., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Special thanks that you noted our employee, it is very warm :))), Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Overall excellent stay, nice location, comfortable room, very good service, excellent breakfast and restaurants.

Customer review rating 4.5/5

Alexey Families - 14/09/2021 Confirmed reviews ALL

Nice location in the park, comfortable room, very good service, excellent breakfast and restaurants.

Dear Alexey B., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

well located and generally a good stay....

Customer review rating 3.5/5

Anonymous Couples - 10/09/2021 Confirmed reviews ALL

_ No porters to help with the luggage _ Weak service in the breakfast restaurant.. _ Very nice grounds and views.. _ Very clean Rooms _ Weak variety of food items in breakfast restaurant compared with Swiss Hotel in Istanbul..

Dear Radwan A., thank you for choosing Swissotel Resort Sochi Kamelia and for sharing your experience. We sincerely want to please our guests and do all possible for it. That it why it is a pity that there were some details that did not allow enjoying in full measure a wonderful holidays with us. For the team of the hotel it is a very important to know not only the positive aspects of the guests' rest, but also negative feelings that will allow us to make constructive decisions for their correction. It is a very sad that you were not happy with our food, chef and her team try to do all to make you satisfied. We are very hope that you will give us the chance to change your opinion about us, we will wait for you in our hotel again and will try to do many things to make your holidays unforgettable. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

There is absolutely nothing like Swissotel Kamelia.

Customer review rating 5.0/5

Marina A. W. Families - 01/08/2021 Confirmed reviews ALL

There is absolutely nothing like Swissotel Kamelia in Russia. It is simply the best hotel in Southern Russia! We were blown away by the level of service and hospitality. I don't want to stay anywhere else. My flight was delayed and I arrived late. Sochi Kamelia approved my request to change the reservation and did not charge me for one night due to late arrival. Everyone in Swissotel Kamelia is friendly and very nice. I want to bring my family and friends from the US to stay at Swissotel Sochi Kamelia.

Dear Marina W., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Good stay

Customer review rating 5.0/5

Liya K. Families - 06/02/2021 Confirmed reviews ALL

It is already second time my family and I arrive this hotel for break from the winter cold. This time we have possibility to enjoy outdoor swimming pool with kids and great walking on the beach. As always the service was excellent from the very entry to hotel until our leave. very friendly stuff and delicious food, clean room.

Dear Liya K., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Great stay

Customer review rating 5.0/5

Momin Q. Families - 22/01/2021 Confirmed reviews ALL

I had a wonderful time at Swissotel Kamelia. Everything was top notch. From the service provided by the staff to the facilities available at the hotel. I couldn’t have asked for a better place to stay.

Dear Momin Q., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Sensitivity and attention

Customer review rating 5.0/5

Anton Families - 30/11/2020 Confirmed reviews ALL

Well-trained courteous staff, good number of rooms, wonderful buffet, heated pool help to have a great weekend. Special thanks to manager Anna.

Dear Mr. D., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Gorgeous gardens

Customer review rating 4.5/5

Anonymous Families - 27/10/2020 Confirmed reviews ALL

Great escape to summer

Dear Dmitry, thank you for choosing Swissotel Resort Sochi Kamelia. We are very glad that you liked our hotel and your stay here, thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Well located, great services provided

Customer review rating 4.0/5

Yulia Families - 20/10/2020 Confirmed reviews ALL

The hotel is great and well located. Everything was nice except the quality of cleaning and the situation below: There was a strange moment with a staff in the spa area. My little brother and I came to the spa zone and got to know that female and male zones are separated and I can’t bring my brother with me to the female spa zone as well I can’t leave him to go the the male zone as he is little

Уважаемая Юлия! Мы Вам искренне благодарны за такой отзыв о нашем отеле и высокие оценки. Спа у нас действительно раздельный. В будущем мы предполагаем сделать третью зону - совместную, это пока проект :). Приезжайте, мы постараемся сделать все возможное, чтобы Ваш следующий визит был еще более прекрасным, и будем продолжать радовать Вас! С уважением, Лазуренкова Наталья, директор по работе с клиентами и управлению качеством.

Exceeding expectations

Customer review rating 5.0/5

Denis Families - 19/10/2020 Confirmed reviews ALL

I visit SwissHotel every year in October and every time my standing over expectation.

Dear Denis A., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. may be we will have pleasure to see you earlier than next October :) Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

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