Swissôtel Resort Sochi Kamelia 5 stars

Customer review rating (ALL Rating) 4.8/5 1,501 reviews

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Description

Hotel extras

  • Private sandy beach

  • Open heated swimming pool

  • Kids' facilities

  • Private blooming park

  • Business facilities

Our accommodation(s)

Hotel location

Swissôtel Resort Sochi Kamelia

89 Kurortny Prospect
354002 SOCHI
Russia

GPS:43.562666, 39.756605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,501 reviews

TripAdvisor Rating  4.5/5  1,435 reviews

well located, near the sea, good service.

Customer review rating 4.0/5

Mariella Friends - Confirmed reviews ALL

the room is very dark, the pillows are old, staff is responsive and customer-oriented

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Hello, I liked my stay in the hotel. Spacious rooms, good sound isolation, tasty food, rich breakfasts, pool with heated water, easy and secure access to the see, green area. Areas for improvement: (1) need to strengthen control in the children`s room, as some older children can behave badly, especially in the labyrinth, which can cause traumas to younger children; (2) some children, probably, not from the hotel, but from apartments, behave badly, they might scream and curse; (3) despite the hotel is smoke free, there were some persons smoking (including electronic cigarettes) in the hotel area, where smoking is prohibited

Very nice hotel and very good staff

Customer review rating 5.0/5

Ibrahim A. E. H. Couples - Confirmed reviews ALL

The guy from the reception georgy or gregory was very helpful guy thank you really I appreciate this guy

Dear Ibrahim Abd El h., We very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive such positive feedback. I will share your comments with our team and with Georgy. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova Director of Guest Services & Quality Management.

Well located -- true

Customer review rating 3.0/5

Alexander Couples - Confirmed reviews ALL

Room is big but dark, my wife could not see a thing when doing make-up, I didn't see a thing shaving. Sea view from 6th floor was great. Cleaning was bad, but staff quickly fixed it. Restaurant is a disaster: overpriced cantina -- by food quality and overall look. The territory is great and green and wonderful. Gym is small -- the size of our room. Staff is great -- helpful.

Уважаемый Александр, добрый день. Мы детально изучили Ваши комментарии, спасибо, что заполнили подробно нашу анкету. Благодарим за все позитивные акценты, которые Вы отметили, искренне ценим. И, конечно, также искренне сожалеем, что некоторые моменты повлияли на общее впечатление. В реновацию телевизоры будут заменены. Сейчас мы специально поставили в номера колонку Алиса, на которое есть подключение на Кинопоиск и Ютуб. Жалко, что вы не обратились к нам, все вопросы решаются также быстро, как и с номером. Мы искренне благодарны гостям, когда по вопросам отдыха они обращаются здесь, в отеле, так мы мождем быстро, с заботой и теплотой подключиться к решению всех задач. Также, как и с питанием, руководитель ресторанной службы обязательно встретилась бы с Вами и вместе с шеф поваром нашли бы выход и составили нужное меню быстро и с удовольствием. По поводу того, как выглядит ресторан, да, мы планируем также его реновацию, и этим проектом уже занимается одно из лучших дизайнерских агентств (также, как в свое время 10 лет назад занималось лучшее швейцарское агентство ). Но время не стоит, все меняется, тренды, мода, мы очень Вас пониманием. Новый ресторан будет очень стильный и современный. Основное, что хочется сказать в завершении – мы очень Вас ждем, давайте будем на связи, напишите мне перед следующим заездом 8 … 77 78, я лично с Вами встречусь, и мы обсудим все моменты для самого комфортного отдыха в удовольствие. Ждем Вас, и очень переживаем, что в этот раз не смогли быть Вам полезны по всем вопросам. С Наступающим Новым Годом!!!! С уважением, Лазуренкова Наталья, директор по работе с клиентами и управлению качеством.

polite staff, delicious food, great location, comfortable room, excellent SPA and swimming pool, helpful staff.

Customer review rating 5.0/5

Irina K. Friends - Confirmed reviews ALL

Everything was great - staff, room, food, garden, SPA! My only wish is a large mirror near the wash basin on the wall in the standard room should be added for facial care and hair. Mirrow for cosmetic was small for my friend and me.

Dear Irina, we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one and will wait you again! Natalia Lazurenkova, Director of Customer Relations and Quality Management.

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Other web-users rate our hotel

  • 260 reviews 8.4/10 Location
  • 492 reviews 8.2/10 Room
  • 792 reviews 9.4/10 Service
  • 511 reviews 9.4/10 Amenities
  • 391 reviews 9.7/10 Breakfast
  • 234 reviews 8.7/10 Beach
  • 230 reviews 8.5/10 Cleanliness
  • 221 reviews 9.1/10 Pool

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