Swissôtel Resort Sochi Kamelia

Swissôtel Resort Sochi Kamelia 5 stars

Customer review rating (ALL Rating) 4.8/5 1,488 reviews

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Hotel extras

  • Private sandy beach

  • Open heated swimming pool

  • Historic building

  • Family and kids friendly

  • Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Swissôtel Resort Sochi Kamelia

89 Kurortny Prospect
354002 SOCHI
Russia

  • By plane

    SOCHI INTERNATIONAL AIRPORT At 39km / 24 miles

  • By train

    SOCHI RAILWAY STATION At 5km / 3 miles

GPS:43.562666, 39.756605

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Swissôtel Resort Sochi Kamelia offers its guests 203 rooms, including 19 suites, 8 of which are duplexes located in the central historical building. Rooms are filled with natural daylight, designed with quiet colors, high technology and comfort.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,488 reviews

TripAdvisor Rating  4.5/5  1,311 reviews

Still far from being a western quality service but for Russia is beyond average

Customer review rating 3.0/5

Karina G. Families - Confirmed reviews ALL

This is my first non-business related visit to Sochi and to the hotel. I think the hotel has a mix of business oriented hotel (like Hyatt) and this is especially noticeable when you are in the room and also a family hotel - everything which is outdoor. For me it looks massy - it is either a family hotel and in the case rooms must be more family friendly (brighter colors, small chairs for kids, more user friendly electronic system) or it must stay a business oriented, which will. be already impossible given a lot of kids facilities. The food was OK again for the Russian standards. I guess I am used to travel to Western Europe and given the current situation I had to travel to the Russian sea side. Unfortunately this is still very Russian style.

Уважаемая госпожа Грошева! Мы благодарим Вас за выбор Swissotel. На данный момент мы единственный сетевой отель в центральном Сочи, у которого есть свой собственный огромный пляж, поэтому семьи с детьми искренне любят наш отель. Но и для бизнеса мы не можем его закрыть, потому что марка Swissotel цениться всеми как самый высокий уровень. Поэтому решение оставить оба концепта было утверждено собственниками. И Вы правы - у Хаята и Пулмана бизнес стиль, нет пляжа и нет территории, но даже там летом очень большое количество детей. Такой комментарий у нас впервые, и я, конечно, передала его собственникам. мы благодарны Вам , что поделились. Все таки очень рады будем Вас видеть у нас снова. В низкий сезон, у нас очень тихо, приезжайте, мы постараемся сделать все возможное для прекрасного отдыха, будем очень стараться, будем заботиться о Вас, приложим все усилия, чтобы Вы прекрасно провели время на морском побережье. С уважением, Лазуренкова Наталья, директор по работе с клиентами и управлению качеством.

It was a wounderfull Time .

Customer review rating 4.5/5

Md S. R. Families - Confirmed reviews ALL

We was very much pleased to stay in your hotel in May . All the staff was very kind and friendly with us . They gave us warmfull reception and very beautifull room . Thanks all the staff in your hotel .

Dear Md.Saydur R., We very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Natalia Lazurenkova, Director of Customer Relations and Quality Management.

Overpriced

Customer review rating 2.0/5

Will Couples - Confirmed reviews ALL

Price was very high for what it was. Room rather small. Decor a bit tired and needed a refurb. Gross old stickers on the glass partition between bathroom and bedroom. Contents of minibar low quality and not very special. Staff in spa very grumpy and unfriendly. Breakfast not v good, v cramped and busy area. Fresh orange juice mixed with concentrate. Cheap, unattractive place mats on tables. Interior design in breakfast cafe very old and not very nice. Dark room, hasn't been refurbed for a v long time. Lobby area cluttered with unattractive nick-nacks and strange soft-toy shop. Old chairs in lobby, look like they were fashionable maybe 20 years ago. Staff not apologetic over delays to service. No slippers or dressing-gowns in the spa. Bar staff grumpy and not friendly. Not 5-star service.

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Sochi Kamelia. We are sorry that the experience did not meet your expectations; please allow us to express our sincerest apologies. We were devastated to receive such negative comments. And we are very sorry and truly concerned that we could not provide you with the wonderful experience. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Our General Manager is fully informed off all and every of your comments. All department heads concerned have received proper notices and instructions on their personnel. On the phone earlier today I wanted to apologize personally and on behalf of our General Manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We have reduced your profile notes accordingly so you could enjoy additional benefits during your next stay. For your convenience please use my contacts directly to book your next stay. I will be my pleasure to assist you in any way. Best regards, Natalia Lazurenkova, Director of Customer Relations and Quality Management.

moderate stay

Customer review rating 2.0/5

Djokitsch Families - Confirmed reviews ALL

The hotel itself is beautiful, also all rooms are ok. We liked the territory of the resort, it is almost like a dendrarium. First disappointment is that they totally ignore all.accor privilege status, most of the usual perks will not be available. This is the first time that a accor hotel had so little regard for the loyalty status. Second disappointment is that the hotel is not safe, keep your eye on your belongings. We have forget airpods pro in a hotel room after checking out and they said they were never found (but we know for a fact that they were left in the hotel room which is also confirmed by locator). Breakfast were moderate, not suitable for 5* hotel, but ok, that is not the main thing at the seaside. They have very good restaurants in the hotel. Wifi speed is fair. For a 4* hotel I would put 5* review if they wouldn't stole my airpods, but for a 5* hotel I would say it is a weak 4*.

Dear Dimitrij D., Thank you for taking the time to tell us about your stay at the Swissôtel Resort Sochi Kamelia and to explain more detailed information by phone. Again I want to repeat that we are sorry that the experience did not meet your expectations; please allow us to express our sincerest apologies. We were devastated to receive such negative comments. And we are very sorry and truly concerned that we could not provide you with the wonderful experience. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Our General Manager is fully informed off all and every of your comments. All department heads concerned have received proper notices and instructions on their personnel. On the phone earlier today and again I want to apologize personally and on behalf of our General Manager. We will inform you about air pods on Monday after check out of guest, we will ask our engineers to help with furniture. I will contact you again. We very hope that you will give us the opportunity to better serve you in the near future. We have reduced your profile notes accordingly so you could enjoy additional benefits during your next stay. For your convenience please use my contacts directly to book your next stay. I will be my pleasure to assist you in any way. Best regards, Natalia Lazurenkova, Director of Customer Relations and Quality Management.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The hotel is very well located in a calm place, the private beach is a huge plus. Very polite and empathetic staff. Good spa and good mix of F&B facilities. The only not so comfortable feature was the access to the bathroom with no door (taking into account that the bathroom is located in front of the entrance) and the sliding door between the shower and the toilet which can be put on either side but both can't stay closed at the same time.

Dear Anastasiya V., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Comments about room's configuration I have transferred to our owners, thank you for sharing your opinion. We hope your next visit will be as pleasant as the previous one. Natalia Lazurenkova, Director of Customer Relations and Quality Management.

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Other web-users rate our hotel

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