Panorama By Mercure 4 stars

Customer review rating (ALL Rating) 4.7/5 3,494 reviews

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Description

Hotel extras

  • Spacious SPA with a children's swimming area

  • Babysitting service

  • Ski/snowboard rental, instructors/guides for activities in the mountains

  • 5 conference halls for business events and meetings

  • Italian restaurant Roma

Our accommodation(s)

Hotel location

Panorama By Mercure

Fevralskaya 1
354392 SOCHI
Russia

GPS:43.668686, 40.26206

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROMA

Italian restaurant ROMA is opened for you daily: buffet breakfast from 6:30 to 11:00 a.m., main menu service from 12:30 to 11:00 p.m. Enjoy your holiday on our gorgeous outdoor terrace on summer days!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,494 reviews

TripAdvisor Rating  4.5/5  936 reviews

Very good stay

Customer review rating 4.5/5

Maxim L. Solo - Confirmed reviews ALL

But please, solve the issue with hot water - very slow and weak water fall in the shower

Dear Maxim L.! Greetings from the Panorama by Mercure Krasnaya Polyana hotel! Thank you for choosing Krasnaya Polyana Resort as a place for recreation. We are happy to receive the feedback from you. It is pleasure to hear that your stay with us was mostly great. Maxim, we are sincerely sorry that the inconveniences you encountered during your stay did not allow you to enjoy your vacation to the fullest. We will also pay attention to your comments regarding the hot water and the pressure in the shower. Your opinion is very important to us, and we will try to take into account all the nuances to improve the quality of service. As well as all comments were passed on to the higher management. We will be glad to see you again in our hotel as our valued guest. Be sure we will do our best your next stay to be brilliant. Best regards, Guest relations manager Rustam Ruzmanov

Ski stay

Customer review rating 4.5/5

Aleksey Couples - Confirmed reviews ALL

Good breakfast, well mattresses, good quality of cleaning. If you start ski shuttle for another ski lift (Rosa and Alpika) it’ll be excellent offer

Dear Aleksei M., We very much appreciate your comments regarding your stay at the Panorama By Mercure Krasnaya Polyana hotel. We are happy that you highlighted so many nice points about our hotel. Thank you for the information left about slippers change in the room. We hope your next visit will be as pleasant as the previous one. Sincerely, Alena Koshel Oprations manager

Customer review rating 5.0/5

Askanaz Business - Confirmed reviews ALL

Superb stay! lovely views and surroundings!

Dear Askanaz, Thank you for choosing Panorama by Mercure Krasnaya Polyana for your holiday at the resort! We are very glad that you rated your holiday with us with the highest score. We hope that you will return to us more than once to relax among the beautiful mountain scenery and enjoy the clean mountain air, and the Panorama by Mercure team will make every effort to ensure that you are satisfied again! Best wishes, Guest Relations Manager Vladlena Musemilyan

Excellent!!

Customer review rating 4.5/5

Lilia Families - Confirmed reviews ALL

Everything was just perfect!!!

Dear Liliya, We very much appreciate your comments regarding your stay at the Panorama By Mercure. It is always a pleasure to receive positive feedback. We do our best our guests to feel our hospitality. Thank you again for sharing your experience, and we hope your next visit will be much better. Best Regards, Alena Koshel Front Office Manager

great stay as usual

Customer review rating 4.5/5

Yaroslav Solo - Confirmed reviews ALL

Good hotel for bike park stay. Room to keep your bike, good service, excellent food.

Dear Yaroslav, Thank you for choosing "Panorama by Mercure Krasnoya Polyana" hotel. We are happy that our hotel is good for your bike park stay. It is very important for to receive your comment on shower gel in bathroom. Now we have 2 dispensers installed and the 3rd one is in process our guest to have separate shower jel and shampoo. It is pleasue to have your comment on bellman work. Every team member does her/his best to make stay of our guest perfect. We will be happy to welcome you againg in our hotel. Best Regards, Alena Koshel Front Office Manager

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Other web-users rate our hotel

  • 919 reviews 9.4/10 Location
  • 1,948 reviews 8.7/10 Room
  • 2,028 reviews 9.5/10 Service
  • 16 reviews 6.7/10 WiFi
  • 1,848 reviews 9.6/10 Breakfast
  • 600 reviews 7.9/10 Cleanliness
  • 510 reviews 8.7/10 Pool
  • 204 reviews 7.1/10 Value

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