Mercure Samui Chaweng Tana 4 stars

Thank you for your review .Your feedback brightened our day! We're delighted you loved our service. We look forward to serving you again. Best Regards, Mercure Samui Chaweng Beach Tana

Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you enjoyed our beautiful and peaceful beach, relaxing swimming pool, and the exceptional service provided by our reception team. We are especially pleased that our team could assist you during the delay of your luggage and keep you informed throughout the process. Providing thoughtful and attentive service during every moment of our guests’ stay is very important to us. Your kind words are a great encouragement to our team, and we truly appreciate your support. We sincerely look forward to welcoming you back for another memorable stay in the future. Kind regards, Mercure Samui Chaweng Beach Tana

Thank you very much for your wonderful review. We are delighted to hear that you and your family had a memorable holiday with us and enjoyed our beautiful surroundings, clean facilities, spacious pool, and lovely beach. It is especially heartwarming to know that our team’s friendliness and hospitality helped make your stay even more enjoyable. Your kind words are a great encouragement to our entire team as we continue to create relaxing and memorable experiences for our guests. We truly appreciate your support and look forward to welcoming you and your family back again for another wonderful stay in the future. Kind regards, Mercure Samui Chaweng Beach Tana

Thank you for taking the time to share your detailed feedback. We sincerely regret to hear that your stay did not meet your expectations and that several aspects of your experience caused disappointment. Regarding the additional charges for linen and towels, we would like to clarify that these charges are applied only in cases where items have been damaged or stained beyond what can be considered normal usage, requiring special treatment or replacement. We understand your concerns regarding transparency, and we appreciate your feedback as it allows us to review how this information is communicated to our guests to ensure greater clarity. We are also truly sorry to learn about your concerns regarding the cleanliness of the room, housekeeping service, and pool area. Cleanliness and guest comfort are among our highest priorities, and the points you mentioned have been shared with the relevant teams for immediate review and improvement. We regret that your experience caused you stress during your stay, as our intention is always to provide a comfortable and relaxing environment for our guests. We appreciate your comments and hope to have the opportunity to welcome you again in the future to provide you with the quality experience that reflects our standards. Kind regards, Mercure Samui Chaweng Beach Tana

Thank you very much for sharing your detailed feedback with us. We are pleased to hear that you enjoyed the cleanliness of our hotel, your pool access room, and the friendliness of our team. However, we are truly sorry to learn that your dining experience during your first evening did not meet your expectations. We understand how disappointing it must have been, especially when you chose to dine with us during your stay. Please accept our sincere apologies that the response and resolution provided at that time did not leave you feeling fully satisfied. Your comments regarding the food quality and service experience have been shared with our restaurant team for further review and improvement. We continuously strive to provide enjoyable dining experiences for our guests, and your feedback is valuable in helping us improve. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you enjoyed in other aspects of your stay. Kind regards, Mercure Samui Chaweng Beach Tana