Mercure Samui Chaweng Tana 4 stars

Customer review rating (ALL Rating) 4.7/5 911 reviews

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Description

Hotel extras

  • Beachfront hotel on the Chaweng Beach

  • Walking distance from Center of Chaweng areas

  • Free WIFI in public area including the guest room

Our accommodation(s)

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Hotel location

Mercure Samui Chaweng Tana

37/97 Moo 3 Bophut, Koh Samui
84320 Surat Thani
Thailand

GPS:9.517854, 100.056202

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  911 reviews

TripAdvisor Rating  4.5/5  931 reviews

Certificate of excellence 2024

Very bad experience!!!

Customer review rating 1.0/5

Pg Couples - Confirmed reviews ALL

The hotel is going under major renovations!!! The whole swimming pool was closed! The bar lounge upstairs was fully shut down! The resort looked really bad and everything was shut down! They didn’t close the resort during renovation. They kept it open and when we wanted to cancel our stay due to lack of facilities, they refused to do it and made us stay there for 4 nights. They said they won’t reimburse any money!!! Very bad experience!!

Dear Parisa G., Thank you for taking the time to tell us about your experience at the Mercure Samui Chaweng Tana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence and the payment of room depending on conditions with travel agent via your made reservation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ms. Siraporn W. Duty Manager

GOOD LOCATION

Customer review rating 4.0/5

Hc C. Solo - Confirmed reviews ALL

It was a nice stay with Mercure Samui Chaweng Tana. All staffs are warm and friendly. Will come back next time.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Samui Chaweng Beach Tana

Good location but lack of recognize to loyalty program

Customer review rating 4.0/5

Nadhkaned Solo - Confirmed reviews ALL

The hotel is great for location and cleanliness. facilities are good even they on renovate the main pool. Team members are friendly and humble. just only 1 area that could make it better on the loyalty program as I am a Gold member. there was a welcome amenity prepared in the room and i just realized that i could request for late check-out till 5 PM if room available but on check-in i need to ask by myself for late check-in at 2 PM. would be much more personalize to member if they could suggest. on arrival, i've checked if possible to get upgrade but as they mentioned that room not available even low occupancy. overall stay experience was satisfied, my comment is to for get it better as i could she potential being more extra than current

Well located, short walk out of town. Staff were absolutely amazing, very clean.

Customer review rating 5.0/5

Amanda Couples - Confirmed reviews ALL

Had an amazing stay, staff were so friendly and amazing and accommodating to my dietary requirements. Rooms were very clean. Only one thing the beds were so hard. They did however try and help and put a topper on top, I still found it hard. Located right on the beach, the pool that's getting renovated will be amazing once completed. Would definitely stay here again.

Great stay, though renovations were happening

Customer review rating 4.5/5

Ozzie Friends - Confirmed reviews ALL

Great, peaceful, though renovations at the main pool meant there was little activity in the area, but still used the city side pool. The breakfast is nice, but felt a little limited.

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Other web-users rate our hotel

  • 627 reviews 9/10 Location
  • 858 reviews 8.2/10 Room
  • 1,033 reviews 9.2/10 Service
  • 18 reviews 7.8/10 WiFi
  • 604 reviews 9/10 Pool
  • 518 reviews 7.5/10 Breakfast
  • 370 reviews 9/10 Cleanliness
  • 358 reviews 9/10 Vibe

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