Dear Jean M. L., Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our convenient location near the historic areas of Edinburgh. Your observations concerning the cleanliness and condition of the floors in both your room and the bathroom have been duly noted. We take such matters seriously as we aim to provide our guests with a comfortable experience. Thank you once again for your insights. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Eric M., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced, including the housekeeping oversight and the challenges with breakfast recognition. We strive to provide a seamless experience for our guests, and I appreciate your kind words about our reception team. Your comments will be reviewed with our staff to enhance our service. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Alexandre B., Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you appreciated our convenient location and found the room comfortable. However, we regret to learn that the breakfast did not meet your expectations. Your comments about the eggs will be taken into consideration as we continuously strive to enhance our dining offerings for our guests. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Sandrine c., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our convenient location and the quality of our breakfast, along with the friendliness of our staff. Your comments regarding the cleanliness of the corridors have been duly noted, and we appreciate you bringing this to our attention. We strive to maintain high standards, and your input is invaluable in achieving this. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Hi Patrick! Thank you for sharing your positive experience at our hotel. We are delighted to hear that you found our location convenient and your room tranquil. We appreciate your feedback regarding the bathroom design; it is always valuable for us to understand our guests' perspectives. Your comfort is important to us, and we will take your comments into account as we continue to enhance our accommodations. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Jean-Marc, Thank you for taking the time to share your impressions of your stay. We are delighted to learn that you appreciated our central location, which allows easy access to the train station and the historical sites of Edinburgh. Your feedback is valuable to us, and we hope you will have the opportunity to enjoy our services during your next visit. Kind Regards, Louise ibis Edinburgh Centre South Bridge - Royal Mile

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We're pleased to learn that you appreciated the location of our hotel, as we're indeed right in the heart of the city center. However we regret to know that your overall experience did not meet your expectations, especially in regards to the room condition and cleanliness. Cleanliness is a priority to us, and rest assured your feedback will be shared with our housekeeping team to ensure our standards are upheld. It's quite surprising to hear your comments regarding our team. We'd like to mention that we take pride in our staff's excellent customer service, and it's something we're well known for. Once again, thank you for your valuable feedback. We truly hope to have another opportunity of welcoming you back again for a more enjoybale stay. Sincerely, Myrto Front Office Supervisor

Dear Juilien, Thank you for sharing your feedback regarding your recent stay with us. We truly regret to hear that your stay did not meet expectations. We’re aware of the issues raised regarding the water flood, and these matters have been addressed immediately after being reported. We appreciate that out friendly team was promptly able to move you to an alternative room, however we regret if that was not the outcome desired. For clarity, as per information you provided to our team, the early departure was not related to the issue occurring the night before. We understand that you had flexible travel arrangements and chose to move to a quieter area away from the city center, and our team accommodated the date modification requested. We're sorry that we fell short to your expectations, and your feedback will be shared with our team. Kind regards, Myrto Front Office Supervisor

Dear Brice, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and that our team made a positive impression during your visit. Your satisfaction is our priority, and we appreciate your continued loyalty. We look forward to welcoming you back for a fourth stay in the future :) Best regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Hi Stephanie! Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found your room spacious and enjoyed our comprehensive breakfast options. It is wonderful to know that our central location contributed positively to your experience. Your appreciation of our welcoming service is genuinely valued, and we look forward to welcoming you back in the future. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Cher Jean C. D., Nous vous remercions sincèrement pour votre retour positif. Nous sommes ravis d'apprendre que votre séjour a été agréable et que vous avez apprécié l'accueil ainsi que les avantages liés à votre statut Diamond. Notre équipe s'efforce de garantir une expérience exceptionnelle à tous nos clients, et votre satisfaction est notre priorité. Nous espérons vous accueillir à nouveau très bientôt. Cordialement, Gary Front Office ibis Edinburgh Centre South Bridge - Royal Mile

Dear Baptiste, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient and your accommodation comfortable. It is always our aim to provide a pleasant experience for our guests, and your positive feedback encourages our team to continue delivering high standards. We hope to welcome you back in the future. Kind Regards, Louise ibis Edinburgh Centre South Bridge - Royal Mile.

Hi Veronique! Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient and enjoyed the comfort of your room. It is also wonderful to know that our staff met your expectations in providing attentive service. We hope to welcome you back in the future for another pleasant experience. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Katalin T., Thank you for taking the time to provide a positive rating of your stay. We are delighted to hear that you had an excellent experience at our hotel, and look forward to welcoming you back in the future. Best Regards, Kat- FO Ibis Edinburgh Centre South Bridge - Royal Mile

Dear Guy, Thank you for taking the tome to share your feedback regarding your recent stay with us. We have contacted you via email, please keep an eye on your personal email inbox. Warm regards, Myrto Front Office Supervisor

Dear Clement, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased that you found our location and our welcome to meet your expectations. However, we truly regret to learn that the quality of your room did not meet your expectations. Your feedback is invaluable, and rest assured we will pass it on to our team for evaluation, as we always strive to enhance our services. We hope to have the opportunity to welcome you again for an improved experience. Sincerely, Myrto Front Office Supervisor

Dear Olivier, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments about our location, although I regret to hear that the comfort of your room did not meet your expectations. We strive to offer a conducive environment for our guests, and your observations about the desk size and power outlet placement will be taken into consideration as we continuously aim to improve our facilities. Best regards, Ola, Front Office ibis Edinburgh Centre South Bridge - Royal Mile

Dear Florient M., Thank you for sharing your positive experience at our hotel. We are delighted to hear that you found our location ideal and appreciated the value we provide. It is also wonderful to know that you enjoyed our breakfast offerings and the ambiance of our bar. Your feedback is invaluable to us, and we look forward to welcoming you back in the future. Best regards, Elizabeth - FO Team Member ibis Edinburgh Centre South Bridge - Royal Mile

Dear Pascale, We sincerely thank you for your positive comments regarding your recent stay at our establishment. We are delighted to learn that you enjoyed our location as well as the attention and care of our staff. Your satisfaction is our priority, and we strive to provide a memorable experience to all our guests. We hope to have the pleasure of welcoming you again soon. Kind Regards, Louise ibis Edinburgh Centre South Bridge - Royal Mile