Novotel Edinburgh Park 4 étoiles

Dear Guest, Thank you so much for taking the time to share your kind words! We’re absolutely delighted to hear that your stopover with us was smooth and enjoyable, from Guillaume’s warm welcome to the convenience of our location and the breakfast setup. It’s always wonderful to know when we’ve helped make travel feel worry-free and comfortable, especially for guests just passing through. I’ll be sure to pass your lovely feedback along to Guillaume, he’ll be thrilled to know he made a positive impression! If you have a moment we would be grateful if you could share your experience on other platforms as well, such as TripAdvisor, Google. Here are some quick links for your convenience: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS https://bit.ly/3O4dJFJ We hope to welcome you back again soon, whether for another quick visit or a longer stay to explore more of what Edinburgh has to offer. Warmest regards, Roxana Front Office Assistant Manager

Dear Pierre, Thank you so much for taking the time to share your feedback with us. We\'re delighted to hear that you enjoyed our convenient location and the positive energy of our team! I’m sorry to hear about the initial challenges you experienced upon arrival, particularly with the adapter and internal phone line. I\'m pleased, however, that our team was able to resolve things quickly and with a smile, something we always strive for! Most importantly, we hope your wife is recovering well after her fall. It’s reassuring to know that our reception staff responded promptly and with care. Guest well-being is always our top priority, and we’re glad we could assist in that moment. Thank you again for your kind words and we hope to welcome you and your wife back for an even smoother and more enjoyable stay in the future. Warm regards, Roxana Front Office Assistant Manager

Dear Michele d., Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you enjoyed your stay with us and found our rooms clean and our amenities to your liking. We strive to provide a comfortable and enjoyable experience for all our guests, and it is wonderful to know that we succeeded in doing so during your visit. If it’s not too much trouble, would you mind sharing your review on TripAdvisor or Google? That would only take two minutes and I can assure you, our whole team, including myself, would really appreciate it. TripAdvisor and Google helps us to gain visibility and spread the word about our lovely hotel. Please find the link to our TripAdvisor page below: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Please find the link to our Google page below: https://bit.ly/3O4dJFJ Other than that, we hope to have the pleasure of welcoming you back again in the near future! Warm regards, Alexandru Sfarlea Front Office Manager

Dear Daliy g., Thank you very much for your feedback and for highlighting the cleanliness and comfort of our rooms. We truly appreciate it. However, we are surprised to read your comments regarding the attitude of our front desk staff, as we usually receive very positive feedback about their professionalism and welcoming approach. Following your review, we have carefully reviewed the CCTV footage of your arrival and interactions at the reception. From the first contact to the end of the check-in process, our team remained professional and respectful and welcomed both of occupants on arrival with hello and a smile. When the second occupant arrived and wasn’T. sure of the room number or whether the first guest had already checked in. Our colleagues did their utmost to assist, despite having only a last name to go by. They discovered that there were two separate bookings under the same surname, which understandably created some confusion. Due to our commitment to guest privacy and safety, as well as a language barrier, it was not immediately clear which reservation you were referring to. Nevertheless, our team approached the situation with patience, professionalism, and a genuine desire to help. We are genuinely sorry if your experience did not match the level of service we strive to provide and that so many of our guests appreciate. Your impression is important to us, and we will continue to work hard to ensure every guest feels welcome and well cared for. Warm regards, Alexandru Sfarlea Front Office Manager

Dear Hammad A., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding sofas in the room we appreciate your feedback, and I want to let you know that we are in the process of changing them. We started in December, and we have more than half changed so hopefully on your next visit we will have them changed 100%. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandru Sfarlea Front Office Manager