ibis budget Zurich Airport 1 star

Overall, the location & room was excellent for a Budget hotel. It exceeded our expectations. Breakfast was good. 1 disappointed moment: we checked in on 3/2/2020 9.30pm. 2 ladies at front desk, a Filipino & a Caucasian . We stood in line in front of the Caucasian lady, she simply ignored us!! We thought she may not speak English! The Filipino lady with a cheerful disposition served us professionally instead. Later on, we came down to reception to exchange for coins to use on the vending machines. We were ignored by the same Caucasian lady a 2nd time. The helpful Filipino lady helped us again. Then we saw few Caucasian guests walked in & the Caucasian lady spoke to them in fluent English. By now, we knew the reason. Why the disparity against Asians, we are paying customers too!

Easy two stops from the airport and a nice clean small room for a great price

OK , clean but expensive given the location

Excellent hotel with an excellent buffet breakfast-very clean throughout.

Staff made us to feel welcome from check-in to check-out and that nothing was to much trouble . Very good experience

Not budget prices.. €4 for a bottle of water, €14 euro for a microwave frozen meal ¿

Easy and clean

Good for one person but, as the shower opens into the room, would be a bit embarrassing if you are sharing with someone you are not intimate with.

Has a simple pleasant atmosphere

Better cleanliness of floor and bathroom/toilet walls and doors

A night in a youht hostel is a more pleasant experience than this awfull room in Zurich had to offer. I didn't expect much. Just to be able to sleep in a basic room , basic bed on my way back to home. I thought the IBIS formula would cover that but iI clearly was mistaken. The interior of the room could equal a hospital room, with a special mention for the ugly colors of the interior decoration. I left with a feeling 'this never again'

Everything is organized for an easiest and convenient experience.

The place was located close to transport to the airport. The breakfast was really good. As a budget hotel I expected a small room but was pleasantly surprised by the generous size.

Assisted me with many questions. Great, friendly staff. Breakfast seems slightly over priced, but good. Would definitely stay again

The check in was smooth and excellent, and the staff at reception were very kind professional and helpful. The room was of a good size, and the shower was good, the television and WiFi was working very well and enjoyable but most of all the bed was really really comfortable. The breakfast included with the room was was open at a great time, and the selection was decent but most importantly the food and drinks they had to offer was good. The croissants and the coffee on offer were standouts. Lastly, the location is fantastic, short to the airport, and accessible to Zürich he either by tram,bus or train from the airport. The only improvements I would like to suggest is firstly providing some warm food at breakfast such as scrambled eggs and bacon, that was the only thing I felt was missing for breakfast. Secondly, the floor was grey and hard and slightly industrial, and had there been a nice soft carpet or something, it would have really improved the room from good to great. Lastly, while check in and check out of the hotel was great, the email beforehand letting me know that my room was guaranteed only to 2 pm, and then could be sold later made it a bit anxious. However after calling the hotel once, and explaining who I was and my situation I was told it was not an issue, and when I wanted to reconfirm my call went unanswered. Luckily it was all amended at check-in, but did make me anxious on the way to the hotel.