Mercure Iguazu Hotel Iru 5 stars

I was there for a honeymoon. The staff treated us well and were very nice. The hotel rooms were pleasant and the amenities (like the beautiful pool) were well designed. No issues here! Would definitely return.

Modern facilities and amenities making a comfortable stay

Very friendly staff. Great food and facilities were excellent.

The hotel was very clean and the location was very convenient. The staff was very helpful assisting us with various items. I would recommend this hotel.

Beautiful room over looking the jungle and very peaceful. We enjoyed a very relaxing massage. Overall we were very satisfied with our stay at the Mercure Iguazu.

Spacious comfortable room with a jungle balcony view. Friendly very helpful staff at reception & in the restaurant. Located near restaurants, shop & money change. Relaxing massage, swim & hot tub,... all good.

Clean rooms, kind staff, good breakfast, relaxing swimming pool area

I enjoyed my stay at the hotel. The check in went very smoothly and the staff were friendly. I liked the fruit-infused water as well. The room was very comfortable and relaxing. The breakfast could be improved with more pastries and some bacon and mushrooms as well. The steak I had was very good but let down with the use of canned asparagus as an accompaniment.

Service is very poor at this hotel. No flexibility, food is overpriced and cheap, frozen products. Breakfast selection is extremely limited - I’ve seen better at cheap hotels around the world. Housekeeping is obviously understaffed, not making up rooms until 6pm - and then when my room was cleaned it took 6.5minutes, so they really must be stretched if that had to wait the entire day. Check in process was extremely strict - despite being told my room was confirmed and ready by staff at the pool bar (around 2pm) I was made to wait until 3pm - ‘this is check in time’ - which given the hotel is in the middle of nowhere means there are no alternatives of things to do while you wait. There is also a ridiculous ‘you must bring no outside food or drink’ policy in the Ts and Cs which is stated as to ’preserve the cold chain and ensure health’ but is clearly just to increase sales of their overpriced, frozen foods served as ‘fresh’. I raised all this to the staff who eventually the following day had the manager call me who was extremely apologetic and stated that they were a close knit team and they were unhappy these things had happened. She seemed genuine, but looking through previous comments, it doesn’t sound like a one-off. definitely not a hotel Mercure as a brand should be associated with. I left a night early and went to a basic but clean hotel in a nearby town which despite the lack of a brand and fancy towels was infinitely superior, and had great staff only too willing to help.

We had Avery pleasant stay at the hotel. Staff were friendly and helpful. Room and public areas were clean.

Pleasant and clean room with good bathroom. Attractive pool area. Efficient and helpful staff. Reasonably good restaurant.

Was good. Maybe some details should be better for a 5 star. Restaurant and swimming pool service slow and with some mistakes, but people very kind. In swimming pool area impossible to find a chair or something to seat. Previous to visit a contacted by mail for booking and for asking year end dinner and more than one day delay in one and not answer for restaurant.

Hotel a little basic in places but made up for b very helpful staff

Clean, spacious, comfortable rooms. Very nice pool and common spaces The food quality was very disappointing, it needs some serious up-scaling considering the price of the overall stay and the level of the hotel, it didnt match the good quality of the accommodation The staff was polite and eager to please but it needs additional training when selling the hotel events and benefits and dealing with frustrating situations with guests and even with a simultaneous high demand of requests

The hotel is impressive and in a beautiful location. The bedroom was comfortable and clean (although a twin instead of a double) with a lovely view of the greenery from the balcony. The reception staff were very kind and helpful and organised taxis for us whenever we needed. The dinner was tasty but we had to chase for our drinks order (including the water) and staff seemed distracted and unconcerned about the delay in service. There was also confusion at the pool bar where we were told it was 9pm and it was closing but when we returned to our room it was only 8pm. The language barrier was a bit tricky at times in communication between staff and guests. Overall it was a very comfortable stay but frustrating at times.