Mercure Iguazu Hotel Iru

I was pleased with the lady receptionist who helped me gain access to the internet!

While the property is beautiful there is a lot to be desired with the service and overall communication. Most importantly we think we might have left a wallet in the room and yet we've had no way to contact the hotel until now. We tried the number listed online but it doesn't work. We've reach out via multiple channels and still haven't been able to find anything. Furthermore when we checked in, one of my COVID vaccine cards was lost, the other was misplaced and had I not gone down to ask a question I'm unsure that the team would have returned it to me. There was limited communication about where to go and limited things to do. Generally it's a beautiful property but there needs to be more clear information communicated.

problem with flushing toilet

Everything about this hotel is amazing. The location could not possibly have been any better. Close to the city and easy access to the falls. The hotel had all of the amenities ... air conditioning, excellent Wi-Fi in the room (I've heard complaints about this at other hotels), super clean, very helpful staff. Also excellent food at the restaurant. I highly recommend the provoleta con chorizo and salsa criolla, which was the best I've had in Argentina. At the time I stayed in August 2022, they offered a free 1 and 1/2 hour hike through the rainforest leaving from the hotel daily at 5:00 p.m. I didn't have time to do it but would love to come back for it. Emmanuel provided excellent service at the front desk, but all of the staff was amazing. Can't wait to come back for another visit!

a very well located hotel, clean, comfortable, all very friendly. Lack of options at the bar for snacks. Dinner plates are okay but not standouts. Lack of attention in the pool during August. Tips should be able to be charged to the room. Courtesy water in the room would be nice to have too.