Mercure Iguazu Hotel Iru 4 stars

Customer review rating (ALL Rating) 4.6/5 1,552 reviews

Mercure Iguazu Hotel Iru - Image 1
Mercure Iguazu Hotel Iru - Image 2
Mercure Iguazu Hotel Iru - Image 3
Mercure Iguazu Hotel Iru - Image 4

Description

Hotel extras

  • Children up to 12 years stay free with parents

  • Hotel with recreation and pool with pool bar

  • Guided walks through the Iryapú Jungle and visits to native communities

  • Meeting and event rooms for up to 300 people

  • 30 minutes from the Mayor D. Carlos Eduardo Krause Airport

Our accommodation(s)

Hotel location

Mercure Iguazu Hotel Iru

Selva Iryapu S N, Predio 600 Has, MISIONES
3370 PUERTO IGUAZU
Argentina

GPS:-25.60345, -54.551239

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

JAKARÚ RESTÓ

International menu with subtle hints of local cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,552 reviews

Customer review rating 2.5/5

Thomas C. Families - Confirmed reviews ALL

The hotel is functional, bed, mediocre.breakfast, no atmosphere in public arras

Dear Mr. C., Thank you for taking the time to share your feedback. We regret that your experience did not meet your expectations. We will work to improve. Sincerely, Silvana Valenzuela Guest relationship manager

Customer review rating 3.0/5

Karlo S. Couples - Confirmed reviews ALL

We booked hotel while it still had 5 stars. First disappointment was that it lost one star by the time we came, and I can understand why. There’s really a lot of potential, but it falls short at quite a few things. 1) Shuttle service. This one is not transparent. After multiple back and forth messages with transfer suggested by hotel, price ended up being much higher, of course, at cost of us guests, and that higher price was clarified finally a day before arrive, when it was too late to book anything else. I have sent multiple messages before, and didn’t get clear answer until last day. It was brushed off as miscommunication and organiser’s translate app not working. Could happen, but when it comes at cost of the guest, and is ignored, not a pleasant start of the trip. 2) Pool area is beautiful, together with jacuzzi, but it’s not cleaned. There was a storm on our first day, and pool was full of leaves the next night even! 3) Spa is advertised to work until 10PM. However during our stay, it was closed for massage before 8PM. And there was no massage going on, it was just closed. 4) Restaurant is serving bland, undercooked, potentially hazardous food (raw pork!). When raised to waiter, they didn’t say anything, just took the plate and brought a new one a bit later. Later with restaurant manager and reception it was handled that dinner won’t be charged, and they apologised, which is appreciated gesture, given that we had no appetite after being served such dish. Given the location, which is beautiful and in the jungle, above amenities should work better, as guests don’t have much alternatives. If guests can’t use spa or pool, and restaurant leaves bad taste, there’s not much to do. On a positive note, reception staff was professional and handled all the matters well and efficiently.

Dear Mr Karlo , Thank you for taking the time to share your feedback. We regret that we were unable to meet your expectations; we will work to improve on every aspect we failed. With the hope to welcome you back. Sincerely, Silvana Valenzuela Guest relationship manager

Customer review rating 4.5/5

Leanne C. Friends - Confirmed reviews ALL

Lovely room, great location. So peaceful tucked away amongst the trees. Very interesting architecture and decor. Breakfast was great and staff are all lovely.

Customer review rating 5.0/5

Marion W. Friends - Confirmed reviews ALL

Peaceful nice facility

Customer review rating 4.0/5

Caroline D. Friends - Confirmed reviews ALL

This place needs some attention to freshen up compared to competitors offerings but has a charm that I think is reflected in the reviews. Big lines to check in, yes, older style yet still stylish decor, yes, amazing rooftop views, yes, some great customer service, yes. You can't just rate it out of 5 or 10. It is loveable. "Warts and all" as they say. I'd stay again.

Other web-users rate our hotel

  • 358 reviews 8.2/10 Location
  • 600 reviews 7.9/10 Room
  • 981 reviews 8.6/10 Service
  • 11 reviews 6.9/10 WiFi
  • 351 reviews 8.3/10 Breakfast
  • 286 reviews 8.5/10 Amenities
  • 226 reviews 6.5/10 Cleanliness
  • 186 reviews 8.5/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Puerto Iguazú