Mercure Iguazu Hotel Iru 5 stars

Customer review rating (ALL Rating) 4.7/5 1,685 reviews

Selva Iryapu S N, Predio 600 Has, MISIONES, 3370 PUERTO IGUAZU, Argentina

Hotel extras

  • Children up to 12 years stay free with parents

  • Hotel with recreation and pool with pool bar

  • Guided walks through the Iryapú Jungle and visits to native communities

  • Meeting and event rooms for up to 300 people

  • 30 minutes from the Mayor D. Carlos Eduardo Krause Airport

Hotel location

Mercure Iguazu Hotel Iru

Selva Iryapu S N, Predio 600 Has, MISIONES
3370 PUERTO IGUAZU
Argentina

GPS:-25.60345, -54.551239

Telephone +54 3757 49-3300

Fax +54 3757 49-3301

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

JAKARÚ RESTÓ

International menu with subtle hints of local cuisine.

Our accommodation(s)

100 spacious and comfortable rooms with balconies at the heart of the jungle, with impressive views of the lagoon. 100 spacious and comfortable rooms with balconies at the heart of the jungle, with impressive views of the lagoon.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,685 reviews

TripAdvisor Rating  4.5/5  969 reviews

Not the best experience

Customer review rating 3.0/5

F. Families - Confirmed reviews ALL

On the whole the hotel was okay as we were only there a couple of nights. Location was okay for that period. Rooms were okay and reception staff pleasant and helpful. However I have to say that bar service was slow and our experience in the restaurant was less than satisfactory. After ordering our meal it took over 1 hour to be delivered to our table and was not of the expected standard. Having had a hot and tiring day having to wait until nearly 9:00 pm to eat was not what we needed. After complaining we were offered a free dessert or cocktail but we’re just too tired to be bothered. We wouldn’t choose Mercure again.

Dear Mrs. F., Thank you for taking the time to tell us about your experience at the Mercure Iguazu Hotel Iru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jorge Acosta Front Office Manager

Beautiful setting

Customer review rating 4.0/5

Pam L. Couples - Confirmed reviews ALL

Lovely room with good facilities. As a vegan I found the only breakfast option to be fruit, which, while better than nothing, perhaps a non-dairy butter alternative and a plant milk option would have been welcome.

Dear Mrs. L., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jorge Acosta Front Office Manager

Great hotel

Customer review rating 5.0/5

Melissa Solo - Confirmed reviews ALL

Very beautiful location and amazing pool and hot tub. Was very clean and staff was very friendly and professional. The restaurant took a while to eat there but food was good. Also ordered room service which was fast and easy. Would definitely recommend.

Dear Mrs. W., We very much appreciate your comments regarding your stay at the Mercure Iguazu Hotel Iru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jorge Acosta Front Office Manager

Great location, very clean room, excellent service!

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Our taxi driver Juan really pushed our experience over the top. He was exceptional!! Thoroughly enjoyed our stay at the hotel in its entirety.

Dear Mrs. F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jorge Acosta Front Office Manager

Excellent hotel

Customer review rating 4.5/5

Norman H. Couples - Confirmed reviews ALL

We enjoyed our stay at the Mercure. A good room and super food. Swimming pool was spacious.

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Other web-users rate our hotel

  • 353 reviews 8.8/10 Location
  • 602 reviews 8.4/10 Room
  • 1,108 reviews 8.4/10 Service
  • 18 reviews 6.9/10 WiFi
  • 567 reviews 7/10 Food
  • 371 reviews 8.3/10 Amenities
  • 350 reviews 8/10 Pool
  • 321 reviews 8/10 Breakfast

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