Mercure Iguazu Hotel Iru 5 stars

TripAdvisor rating 4.5/5 872 reviews
Mercure Iguazu Hotel Iru
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Hotel extras

  • Privileged location surrounded by the natural beauty of the Iriapú rainforest

  • Guided rainforest walks

  • Discounts on meals at the restaurant for residents in the Triple Frontier

  • Spacious events rooms with capacity for up to 300 people

  • Close and easy access to the border through the city of Foz do Iguaçu

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Leisure and activities
  • Pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Mercure Iguazu Hotel Iru

Selva Iryapu S N
Predio 600 Has
MISIONES
3370
puerto iguazu
argentina

Tel: +543757493300

Fax: (+54)3757/493301

Contact email

Check-in from 15h00

Check out up to 12h00

  • ANDES MAR :  

  • RIO URUGUAY :  

  • SINGER :  

  • By plane

    Cataratas del Iguazú Itl Airport At 20km / 12 miles - Shuttle paying

  • By plane

    Foz do Iguaçu Intl Airport At 19km / 12 miles - Shuttle paying

GPS :-25.60345, -54.551239

Our accommodations

100 spacious and comfortable rooms with balconies at the heart of the jungle, with impressive views of the lagoon. 100 spacious and comfortable rooms with balconies at the heart of the jungle, with impressive views of the lagoon.

Standard room with a king-size bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: Pool side, Forest view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron(...)

Standard room with 2 single beds

  • Max. number of persons: 3
  • Area: From 30
  • Views: Forest view, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Superior room with a king-size bed

  • Max. number of persons: 3
  • Area: From 34
  • Views: Forest view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with two Single-Size Beds

  • Max. number of persons: 3
  • Area: From 34
  • Views: Forest view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Junior Suite room with 1 king-size bed + 1 sofa

  • Max. number of persons: 4
  • Area: From 44
  • Views: Forest view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Suite room with 1 king-size bed + 2 chaise longue

  • Max. number of persons: 3
  • Area: From 46
  • Views: Forest view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

MERCURE IGUAZU HOTEL IRU RESTAUR

Type of cuisine: International

International menu with subtle hints of local cuisine.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MERCURE IGUAZU HOTEL IRU BAR

Photo non contractuelle / Strictly non binding

Relaxed environment, traditional drinks with touches of local flavors.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MERCURE IGUAZU POOL BAR

Photo non contractuelle / Strictly non binding

Surrounded by stunning jungle, our Pool Bar serves delicious drinks and a variety of snacks packed with regional flavor

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 325

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Iguazu Hotel Iru

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,774 reviews

tripadvisor

TripAdvisor Rating 4.5/5

872 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Pleasant location

Customer review rating 4.6/5

Phil, S. A. Couples - 21/01/2020 Confirmed reviews ALL

Lovely hotel situated in the forest. Well presented rooms, nice restaurant and pool area

Great place to stay when visiting the falls

Customer review rating 4.6/5

Paul Families - 20/01/2020 Confirmed reviews ALL

After a day at the falls it was great to head back to the Mercure, have a swim and a few drinks by the pool. Food and restaurant staff were fantastic.

Comfortable stay

Customer review rating 4.6/5

Adele S. Couples - 19/01/2020 Confirmed reviews ALL

Everything was ok except the block taken from our credit card is taking too long to be removed from our credit card. It has been 5 days and it still has not been removed.

Lux jungle haven - a nice place to relax

Customer review rating 4.6/5

Crownalee V. Families - 18/01/2020 Confirmed reviews ALL

We enjoyed our stay at Mercure Iguazu. We dined the entire stay exclusively at the onsite restaurant and felt the meals were impeccable. The amenities including the pool were wonderful and we enjoyed swimming after a long day walking and site seeing. The scenery in and around the hotel rooms is beautiful. We highly recommend this stay.

Great location, great staff

Customer review rating 4.6/5

David Couples - 17/01/2020 Confirmed reviews ALL

Our stay was excellent , the accommodation is top notch and the staff was always helpful. The only issue we had was an overactive AC tha was constantly turning on and off.

The staff was very accommodating and respectful

Customer review rating 4.6/5

H. J. Couples - 17/01/2020 Confirmed reviews ALL

I was there for a honeymoon. The staff treated us well and were very nice. The hotel rooms were pleasant and the amenities (like the beautiful pool) were well designed. No issues here! Would definitely return.

Relaxing

Customer review rating 4.6/5

Michael L. Families - 17/01/2020 Confirmed reviews ALL

Modern facilities and amenities making a comfortable stay

Fantastic time in Iguazu and the Mercure was the perfect place to stay.

Customer review rating 4.6/5

Anonymous Friends - 17/01/2020 Confirmed reviews ALL

Very friendly staff. Great food and facilities were excellent.

Very nice stay at convenient location

Customer review rating 4.6/5

Jeff K. Couples - 17/01/2020 Confirmed reviews ALL

The hotel was very clean and the location was very convenient. The staff was very helpful assisting us with various items. I would recommend this hotel.

fabulous experience.

Customer review rating 4.6/5

Anonymous Couples - 13/01/2020 Confirmed reviews ALL

Beautiful room over looking the jungle and very peaceful. We enjoyed a very relaxing massage. Overall we were very satisfied with our stay at the Mercure Iguazu.

Overall a good experience

Customer review rating 4.6/5

David S. Couples - 11/01/2020 Confirmed reviews ALL

Spacious comfortable room with a jungle balcony view. Friendly very helpful staff at reception & in the restaurant. Located near restaurants, shop & money change. Relaxing massage, swim & hot tub,... all good.

Eccellente

Customer review rating 4.6/5

Anonymous Couples - 08/01/2020 Confirmed reviews ALL

Clean rooms, kind staff, good breakfast, relaxing swimming pool area

Dear Mrs. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jorge Acosta Front Office Manager

Great room and nice location. Food can be improved.

Customer review rating 4.6/5

Gerry N. Couples - 08/01/2020 Confirmed reviews ALL

I enjoyed my stay at the hotel. The check in went very smoothly and the staff were friendly. I liked the fruit-infused water as well. The room was very comfortable and relaxing. The breakfast could be improved with more pastries and some bacon and mushrooms as well. The steak I had was very good but let down with the use of canned asparagus as an accompaniment.

Too many issues led to early check out

Customer review rating 4.6/5

Mike W. Solo - 07/01/2020 Confirmed reviews ALL

Service is very poor at this hotel. No flexibility, food is overpriced and cheap, frozen products. Breakfast selection is extremely limited - I’ve seen better at cheap hotels around the world. Housekeeping is obviously understaffed, not making up rooms until 6pm - and then when my room was cleaned it took 6.5minutes, so they really must be stretched if that had to wait the entire day. Check in process was extremely strict - despite being told my room was confirmed and ready by staff at the pool bar (around 2pm) I was made to wait until 3pm - ‘this is check in time’ - which given the hotel is in the middle of nowhere means there are no alternatives of things to do while you wait. There is also a ridiculous ‘you must bring no outside food or drink’ policy in the Ts and Cs which is stated as to ’preserve the cold chain and ensure health’ but is clearly just to increase sales of their overpriced, frozen foods served as ‘fresh’. I raised all this to the staff who eventually the following day had the manager call me who was extremely apologetic and stated that they were a close knit team and they were unhappy these things had happened. She seemed genuine, but looking through previous comments, it doesn’t sound like a one-off. definitely not a hotel Mercure as a brand should be associated with. I left a night early and went to a basic but clean hotel in a nearby town which despite the lack of a brand and fancy towels was infinitely superior, and had great staff only too willing to help.

Dear Mr. W., Thank you for the time you have taken to leave us your comments regarding the experience you had during your stay with us. Regarding our restaurant, I deeply regret that this has been your impression since one of the goals that this hotel has is to provide the best quality of products and services and to be able to achieve that we comply with countless quality measures processes that allow us to guarantee it. For food safety reasons, all meat has to be frozen, but if this gave you the impression of offering a regular meal, it´s an alert for us to work on our presentation. I guarantee to you that the products we offer are not the ones you can find in a supermarket, they are bought to specific suppliers specially for hotels and restaurants because of the quality required. In reference to the time your room was cleaned, for operational reasons, the work must be focused on the arrival rooms at the time of check-in at 3PM. Therefore the cleanliness of the rooms that are in house are carried out since midday. Although the cleaning service is done until 6 pm, our intention is to always do it before our guests return from their activities outside the hotel. Unfortunately, the high occupancy we had during those days did not allow us to clean your room in advance. I cannot imagine who could have confirmed that your room was ready while you were in the pool since this information is provided only by the reception, I apologize for the inconvenience that this may cause you. The restriction policies for the entrance of food to the hotel have the purpose of taking care of the health and integrity of our guests, this is common in all the hotels of the same category. I´m sorry that this concern caused this unfortunate impression. Remain at your disposal. Cordially, Verónica Obregón General Manager

Enjoyable Stay

Customer review rating 4.6/5

Sarah Families - 06/01/2020 Confirmed reviews ALL

We had Avery pleasant stay at the hotel. Staff were friendly and helpful. Room and public areas were clean.

Dear Mrs. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jorge Acosta Front Office Manager

Comfortable hotel

Customer review rating 4.6/5

Alan T. Couples - 06/01/2020 Confirmed reviews ALL

Pleasant and clean room with good bathroom. Attractive pool area. Efficient and helpful staff. Reasonably good restaurant.

Good experience

Customer review rating 4.6/5

Javier Families - 04/01/2020 Confirmed reviews ALL

Was good. Maybe some details should be better for a 5 star. Restaurant and swimming pool service slow and with some mistakes, but people very kind. In swimming pool area impossible to find a chair or something to seat. Previous to visit a contacted by mail for booking and for asking year end dinner and more than one day delay in one and not answer for restaurant.

Very helpful

Customer review rating 4.6/5

David Couples - 04/01/2020 Confirmed reviews ALL

Hotel a little basic in places but made up for b very helpful staff

Nice hotel but staff needs more coaching and the kitchen is not up to the hotel standars

Customer review rating 4.6/5

Anonymous Couples - 03/01/2020 Confirmed reviews ALL

Clean, spacious, comfortable rooms. Very nice pool and common spaces The food quality was very disappointing, it needs some serious up-scaling considering the price of the overall stay and the level of the hotel, it didnt match the good quality of the accommodation The staff was polite and eager to please but it needs additional training when selling the hotel events and benefits and dealing with frustrating situations with guests and even with a simultaneous high demand of requests

Great location, mixed service

Customer review rating 4.6/5

Hc Couples - 03/01/2020 Confirmed reviews ALL

The hotel is impressive and in a beautiful location. The bedroom was comfortable and clean (although a twin instead of a double) with a lovely view of the greenery from the balcony. The reception staff were very kind and helpful and organised taxis for us whenever we needed. The dinner was tasty but we had to chase for our drinks order (including the water) and staff seemed distracted and unconcerned about the delay in service. There was also confusion at the pool bar where we were told it was 9pm and it was closing but when we returned to our room it was only 8pm. The language barrier was a bit tricky at times in communication between staff and guests. Overall it was a very comfortable stay but frustrating at times.

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