Mercure Iguazu Hotel Iru 5 stars

Great but delayed at check in

Clean comfortable rooms, great pool. Staff tried hard but had to wait for two hours for a meal one night. Very good food and drinks.

Staff very friendly and helpful. Room was large, clean and comfortable. Bathroom had a large shower which was much appreciated.

We stayed 2 nights at the Mercure and had a very pleasant and comfortable experience. The rooms are well appointed and clean. The food at the restaurant is also tasty and well presented. The only downside is that the service at the restaurant is very slow as they need additional staff. But overall, we had a wonderful experience and would not hesitate to come back to stay at Mercure again.

Hotel was fine for the lack of a sufficient number of European/US electric plugs - only one in the room.

It was a beautiful hotel in a fabulous setting with nice food and lovely staff

We ate several times in the restaurant . Between passing the order and getting a drink we had to wait between thirty minutes and one hour . We were so fed up we took taxis into town to have a drink and a meal . There was something seriously wrong with the way the restaurant was managed The last day there the scrambled eggs were cold , several people complained and the staff seemed indifferent

Thoroughly enjoyed my short stay at the Mercure Iru hotel

Very comfortable room and excellent staff who were very helpful. The only downsides were the very noisy air conditioner and the breakfast. The toaster didn’t work on one side and was very slow in the other and the morning we had sausages and scrambled eggs they were cold. Otherwise we were very happy with everything.

Great facility and location with wonderful customer experience from all staff we engaged with.

The hotel is well designed, creating a peaceful setting within the jungle. The pool area is beautiful and relaxing. Very well located for visiting the Iguazu Falls. However, it is not easy to eat outside the hotel, so all guests tend to use the restaurant. This was overcrowded, noisy and not relaxing. In fact, we found it unpleasant and stressful. There is only one choice of restaurant and a very small bar area. On the first night there was a large group, who were very noisy and intrusive. I would not recommend this hotel.

your hotel is lovely & nice features. Only issue was with the service. we were on a bus tour & when our bus & another showed up at once it overwhelms you service staff. they are good people but NOT enough of them. you could have made more money off us if you could have gotten the drinks to us faster.

Quiet location. Lovely pool.

Loved the forest setting and sitting outside on the "deck". Staff were so lovely and very helpful. Top marks to the front desk staff and to the restaurant staff. As I am coeliac it was fantastic to be able to order gluten free meals which were lovely too.

A very good choice for exploring the area. Comfortable bedrooms that are well serviced. The staff are all very friendly and helpful which is very important when visiting a place for the first time and good value for money. A great stay!