Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 860 reviews

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Mercure York Fairfield Manor Hotel - Image 1
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Mercure York Fairfield Manor Hotel - Image 4
Shipton Road, York, YO30 1XW YORK, United Kingdom

Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  860 reviews

TripAdvisor Rating  4.0/5  1,782 reviews

Certificate of excellence 2024

DO NOT EAT HERE

TripAdvisor rating 1.0/5

Garethdocs Business - TripAdvisor review

Receptionist was really good and friendly. The other on the other hand was absolutely disgusting. Chicken wings were slimy and hake stank. Chef wouldn’t take the food back. Complete lack on customer service or cooking skills. DO NOT EAT HERE

Wonderful

Customer review rating 5.0/5

Dave Couples - Confirmed reviews ALL

Excellent staff and room

Dear Dave, We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception team

Excellent Stay as Usual

Customer review rating 5.0/5

Anita S. Solo - Confirmed reviews ALL

Staff always helpful and friendly. Feels like coming home.

Dear Anita, We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception team

Disappointing stay in a very tired looking hotel.

Customer review rating 1.5/5

Peter B. Business - Confirmed reviews ALL

The staff were friendly and helpful, and the evening meal was very good, although there were a number of things on the menu not available. Although the occupancy rate was clearly very low for such a large hotel we were given a room as far away from the lift as was possible, which was not very thoughtful for a couple in their late 70's. The state of decoration of the hotel as a whole was poor, with marks on all the walls and doors. The bedroom itself looked like a room from the 1950's with two cheap wooden chairs which might have come form a house clearance (we noticed the chairs in other rooms we passed were more comfortable). All in all it was rather dispiriting, particularly having spent a very pleasant night in the York Mercure, also run by Jupiter Hotels.

Dear Peter B., Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure York

Excellent location

Customer review rating 4.0/5

A D. Couples - Confirmed reviews ALL

Lovely location and ideal for dog owners The grounds around the hotel were spacious for walks. Staff were cheerful and friendly . Good bar and service and food prepared well . Also excellent breakfast choices and constantly topped up . Great location for park and ride too which was very close by.

Dear A D., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception team

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Other web-users rate our hotel

  • 584 reviews 9.3/10 Location
  • 1,412 reviews 6.4/10 Room
  • 1,389 reviews 8.7/10 Service
  • 49 reviews 4.7/10 WiFi
  • 655 reviews 8.3/10 Breakfast
  • 499 reviews 7/10 Cleanliness
  • 394 reviews 5.9/10 Vibe
  • 18 reviews 9.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.