Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 867 reviews

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Mercure York Fairfield Manor Hotel - Image 1
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Mercure York Fairfield Manor Hotel - Image 4
Shipton Road, York, YO30 1XW YORK, United Kingdom

Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  867 reviews

TripAdvisor Rating  4.0/5  1,781 reviews

Certificate of excellence 2024

Not the best of stays

TripAdvisor rating 1.0/5

safron6 TripAdvisor review

2 night stay Friday and Saturday, check in Friday, check out Sunday The overall look of the hotel from the outside is brilliant. Entry into the building clean and tidy. Receptionist polite and smiling. First issue was the door card would not work, on returning to reception, I was made to think it was my fault and not a fault of the door card programming. On entering the room it looked clean and tidy, looked the operative word. The carpet was rucked in front of the dressing table. Dressing table was in essence, unusable as such, it had a cluuttered look to it, Tea, coffee, cups, kettle, coffee machine to name a few bits. Kettle was clean and dry inside. The extractor in the bathroom was noisy and took at least 10 minutes to switch off after switching off the bathroom light, (there was a note that stated it would remain running for 7 minutes), the bathroom looked cleanish. Grubby sealant replacement around the bath. Shower was extremely difficult to turn off after use. Dust in vent below the sink. bottom of wall tiles were jagged edged by door. The alam sensor in the room was minus its protective cover. The carpet next to the bed had thick pulled black threads about 4" in length (the black was part of the carpets pattern), these could not be missed by someone using a vacuum cleaner. Simple remedy would be to trim the pulled threads. The bed wasn't secured together so there was a4 to 5 inch gap between the top half and the bottom half, only thanks was it was an extra thick (depth) mattress which wasn't comfortable or uncomfortable, sort of inbetween the 2. Sleep was disturbed throughout the night by the hotels aircon system which is housed in a large 2 storey extention to the rear of the building. This is at the rear of the building and as we were at the rear also (it wasn't pleasant). Also the room door which is claimed to be a FireDoor has a gap between it and the thresshold of almost 1", therefore making it much less than a FireDoor should it ever need to be so. I can only trust that should escape be neccessary that the windows would somehow be openable, (we were on the ground floor), they appeared to be in a perminant locked situation as neither could be moved up or down. The saving grace giving it a 1 star is the fact that the breakfast meal was good. Excellent choice of hot and cold drinks. All food was or appeared to be cooked and hot. The scrambled egg was starting to brown over from the heated holding lamps. Second days breakfast wasn't as appetising due to there being what looked like a black pepper on the mushrooms, (making them taste spiced). mentioned the aircon noise to the receptionist as we were checking out and just got a smile and an "enjoy your day". We would stay here again but not in a rear room. We recieved an email from the hotel which stated, All our staff are heavily measured on these 3 key areas which are overall satisfaction/Room cleanliness and breakfast. If you feel that your stay was a 8 or below, we would love the opportunity to discuss with you further, prior to completing your survey, so we can try our very best to transform that score to an 8 or above. On trying to speak to someone at the hotel over a 2 day period the phone, on answering there is a recording giving choices, no one answered on any of the attempts we made. The email to leave feedback for the hotel lacked one important thing, a working link to the alleged survey. Other than the above a few extra minor points (tired looking bedside furniture, wall lamps you would have to get out of bed to switch off, intermittant or non existing wifi), we enjoyed our days in York. Thinking of staying here, choose a room either on the side or to the front. Our room was 118 ground floor, named Park View, though there didn't appear to any park view other than a car park and the side of the HiVac/AirCon building.

Good stay

Customer review rating 4.5/5

Hotrod Couples - Confirmed reviews ALL

Stayed one night visiting my cousin. Traveling from United States.

We're delighted to hear that you felt welcomed during your stay! It's wonderful that you found our staff lovely and enjoyed the delicious food. A nice big bed can truly make a difference in ensuring a comfortable night's sleep, and we're glad you found it to your liking. We look forward to welcoming you back! Team Mercure York

Warm and welcoming staff

Customer review rating 4.5/5

Michelle Couples - Confirmed reviews ALL

Felt very welcome, lovely staff, food was lovely and very nice big bed

We're delighted to hear that you felt welcomed during your stay! It's wonderful that you found our staff lovely and enjoyed the delicious food. A nice big bed can truly make a difference in ensuring a comfortable night's sleep, and we're glad you found it to your liking. We look forward to welcoming you back! Team Mercure York

very impressive

Customer review rating 5.0/5

Jon Solo - Confirmed reviews ALL

breakfast was lovely

Dear Jon, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

Was ok

Customer review rating 1.5/5

Lorraine S. Families - Confirmed reviews ALL

Room was very dated and needs refurbishment Bathroom was dingy and bath was dirty My young daughter found a rotting orange In the fridge (Probably still there) Staff very friendly and helpful Found the fact that dogs are allowed to stay at the hotel a bit off putting, especially after over hearing that one had taken its toilet on the room floor

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure York

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Other web-users rate our hotel

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  • 50 reviews 4.8/10 WiFi
  • 656 reviews 8.2/10 Breakfast
  • 500 reviews 7/10 Cleanliness
  • 398 reviews 5.9/10 Vibe
  • 18 reviews 9.5/10 Wellness Area

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