Mercure York Fairfield Manor Hotel 4 stars
Customer review rating (ALL Rating) 4.0/5 584 reviews
Shipton Road, York
YO30 1XW YORK
LEEDS BRADFORD At 48.28km / 30 miles
YORK At 5.63km / 3.5 miles
Check-in from - Check out up to
Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.
All bedrooms feature an HD LED TV and complimentary high speed WiFi. Some of our classic rooms are interconnecting, ideal if you are bringing your family. Choose a room in the original 18th-century manor house, or in the new wing, designed in a conte mporary fashion. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. For a treat, our suites have a romantic four-poster bed and a spacious spa bathroom.
Our guest reviews
100% genuine reviews from our guestsFind out more
Bad hotel stay
TripAdvisor rating 1.0/5
509jeanniel Couples - TripAdvisor review
Very poor stay the bedding cover was stained their was a bag of rubbish left in the room only I set of towels for 2 guests no cups for making drinks At breakfast their was a dirty bowl left with the clean ones checked out after I day receptionist confused me with another guest and said we had only be charged for 1 night which was incorrect as we booked through Hotels.com and paid in advance Was advised to message front of house by email and no one has responded Definitely would not say here again
Customer review rating 0.5/5
Anonymous. Couples - Confirmed reviews ALL
Shower - sealing was black. Carpet sticky. Toilet seat would not stay up. Evening meal very poor. Needs updating badly,
Dear Caroline H., Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jeff
Lovely 2 Night Break
TripAdvisor rating 5.0/5
GeordieKen TripAdvisor review
Arrived during the heatwave on the 10th August for a 2 night break. Reading some of the previous reviews, we were expecting the room to be overly hot and extremely uncomfortable. We were therefore pleasantly surprised to find the room was relatively cool as it benefited from the shade from the trees outside. Room 116 on the ground floor was extremely spacious with a huge comfy bed. And although furnishings were a little dated, it was still very clean and. comfortable. All the staff were a credit to the hotel...a particular mention to Laura and Lisa on reception who were very friendly and welcoming, and also to Wendy from the breakfast service who worked tirelessly throughout. There was plenty of choice available for breakfast, well stocked with food items replenished as and when needed. The hotel has ample parking and is ideally situated near to the park & ride into York. Overall we had a really lovely stay and wouldn’t hesitate to stay again at Fairfield Manor Hotel.
Dear GeordieKen, Thank you for the lovely review. Our staff are amazingly hard working and friendly. Thank you for noticing and taking the time to tell us. I hope we can welcome you back very soon. Kind regards Jeff
Customer review rating 4.0/5
Lynn Families - Confirmed reviews ALL
The staff were all very helpful and courteous. Breakfast buffet was delicious with plenty of choice.
Dear Lynn L., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeff
Convenient location for visiting York
Customer review rating 4.0/5
Jennifer P. Families - Confirmed reviews ALL
We had a lovely stay at the hotel and found all of the staff we dealt with friendly, helpful and efficient. We enjoyed the breakfast as well as the dinners we had. The bed was comfortable and the room was well furnished aside from the blackout blinds being a bit old/worn and thus letting some light in. The only negative was that we felt the cleanliness of the room was not up to scratch. There were bits on the carpet in places and the bath had hair in it and a few soap scum marks. Other than that we enjoyed our stay and the use of the nearby health centre was a big bonus. Thank you.
Dear Jennifer P., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Our Housekeeping service has struggled recently and this is shown in the parts of your room that were missed. We are fixing this and hope to be running correctly again soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeff
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