Mercure Brighton Seafront Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,004 reviews

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Mercure Brighton Seafront Hotel - Image 1
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149 Kings Road, BN1 2PP BRIGHTON, United Kingdom

Description

Hotel extras

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings

  • The famous Bandstand is directly opposite the hotel

Our accommodation(s)

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Hotel location

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
United Kingdom

GPS:50.822763, -0.155482

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COASTAL BRIGHTON

Coastal is perfect for those looking to escape the city bustle, our restaurant on Brighton seafront allows you to indulge in fine selected dishes from our brunch and dinner menu, plus a range of exclusive local wines and Brighton-inspired cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,004 reviews

Customer review rating 4.0/5

Inbar T. Business - Confirmed reviews ALL

Unfortunately my room was quite far from the entrance and not very accessible. Luckily I was able to cope with that

Dear Inbar , Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 4.0/5

Robert B. Business - Confirmed reviews ALL

Check-in was fast, friendly and efficient. Room was on the fourth floor, number 400. Comfortable bed, quiet and everything worked. Carpet could do with replacing. Storage limited, I had to move the ironing board from the wardrobe. I was awoken each morning at 6ish by some machinery outside my window mounted on the roof I think? Windows were semi-opaque/translucent, I would personally have preferred glass, even if the view wasn’t great! Breakfast- the first day I came down at 8ish, the breakfast room was full so I had to eat it in the bar on an unsuitable table. Other days I came down earlier and it was better. Food good but bacon could have been a little warmer for my taste. Service good but plates taken away with cutlery so I had to ask for a toast knife. Would have appreciated better quality bread, unsliced perhaps? Lunch was good in the bar, had it there a couple of times, although service could have been a bit quicker in terms of paying the bill as we were on a tight timetable, and perhaps more geared up to conference goers’ requirements of paying individually with VAT receipts for each of us. This is required for our auditors and HMRC. I am our district’s co-treasurer so am mindful of such matters! It was good that you were able to store our luggage for us until the end of conference. Unfortunately I had misplaced my luggage ticket. I was able to describe it to the staff member sufficiently well for her to locate it, but I was then asked for my room number, not sure why that was necessary? I have an ADHD/ASD diagnosis, perhaps when I travel next I’ll wear my sunflower lanyard which should make navigating such situations less stressful for everyone! And on that note, it was good to see a young woman with a sunflower lanyard working on the breakfast team, the first time I went for breakfast, which is always a difficult one for me in a hotel I haven’t visited before, I didn’t know how to react to her because it was different from my previous experiences at hotels, she took my room number, said thank you and that was it. So she became perhaps a little flustered at my standing wordlessly waiting for further instructions/conversations etc. But the next day I was prepared and as stated above the breakfast room was much quieter.

Dear Robert, Thank you for taking the time to share such detailed and thoughtful feedback. I’m pleased to hear that you found the check‑in process efficient, your room comfortable and quiet, and that you enjoyed our bar lunch and the convenience of luggage storage after your conference. I also appreciate your honest comments regarding the carpets, storage space, early‑morning noise, breakfast peak‑time pressure, and some service details. Your feedback is extremely helpful and will be shared with our relevant teams as part of our ongoing reviews and improvement plans. Thank you as well for your reflections around accessibility and communication — inclusivity is very important to us, and your insights are genuinely valued. We appreciate you choosing to stay with us and hope to have the opportunity to welcome you back to Mercure Brighton Seafront Hotel in the future. Warm regards, Ioannis Biternas Operations Manager

Customer review rating 5.0/5

Sarah K. Business - Confirmed reviews ALL

Stayed for 4 nights, room was in the Mews with an internal basic view. Bed and pillows were comfortable. Good towels. Excellent customer service and fabulous breakfast. Nice bar atmosphere and great outdoor seating area.

Dear Sarah , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 3.0/5

Tracy F. Business - Confirmed reviews ALL

Great customer service

Dear Tracy, Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 3.5/5

Zamzam E. Business - Confirmed reviews ALL

The breakfast was ok, there double been more options available for vegetarians.

Dear Zamzam , Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Other web-users rate our hotel

  • 1,263 reviews 8.4/10 Location
  • 2,462 reviews 6.2/10 Room
  • 2,423 reviews 9.2/10 Service
  • 21 reviews 5.4/10 WiFi
  • 1,054 reviews 5.1/10 Comfort
  • 998 reviews 4.7/10 Cleanliness
  • 947 reviews 8/10 Breakfast
  • 925 reviews 4.7/10 Amenities

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