Mercure Box Hill Burford Bridge Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 5,013 reviews

ALLSAFE approved hotel

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Mercure Box Hill Burford Bridge Hotel
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+ 18 Services

Hotel extras

  • Emlyn's Restaurant features hearty local dishes

  • Outdoor heated swimming pool available to guests

  • Overlooking the tranquil River Mole and National Trust walks

  • Golf lessons available to guests at nearby golf course

  • Eight dedicated meeting rooms capable of hosting 30 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill
RH5 6BX dorking
united kingdom

Fax: (+44)01306880386

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON GATWICK At 38.5km / 23.92 miles

  • By plane

    LONDON HEATHROW At 42.6km / 26.47 miles

  • By plane

    LONDON STANSTED At 123.8km / 76.93 miles

  • By train

    DORKING At 2.9km / 1.8 miles

GPS:51.254146, -0.321841

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

EMLYN RESTAURANT

Emlyn Restaurant is open to residents and non-residents alike. Overlooking the gardens, you can experience fine British contemporary cuisine in an exquisite setting. Al fresco dining is available in our beautifully landscaped gardens.

Our accommodation(s)

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer and iron and ironing board. or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer and iron and ironing board.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 284

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure Box Hill Burford Bridge Hotel

100% genuine reviews from our guests

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ALL Rating 4.2/5

5,013 reviews

TripAdvisor Rating 3.5/5

897 reviews

A thoroughly enjoyable stay in a pleasantly located establishment.

Customer review rating 5.0/5

Donald &. W. Families - 10/01/2022 Confirmed reviews ALL

My wife and I have stayed at this hotel on several occasions. Our latest stay was over the Christmas 2021 period when the Omicrom variant was a disrupting influence. Nevertheless we found the usual high standards we had come to enjoy were quite undiminished - staff as attentive and helpful as always, food excellent and all other services at the high level experienced in the past. Could not fault the hotel staff's determination to keep all things up to their usual welcoming and considerate standards. Full credit to all concerned!

Dear Mr W., Thank you very much for your comments regarding your stay at the Mercure Box Hill Burford Bridge. Our team endeavoured to ensure an outstanding experience for all our guests over the Christmas period and I was pleased to read that they achieved this for you and your family. Thank you again for sharing your feedback, and I hope we can welcome you back again for another enjoyable experience. Best regards, Steven Cox Front Office Manager

Beautiful location. Staff were amazing and so helpful

Customer review rating 5.0/5

Melissa Couples - 09/01/2022 Confirmed reviews ALL

Clean, friendly, helpful and great location. Definitely going back ASAP.

Dear Ms H., Thank you very much for your scores and comments regarding your stay at the Mercure Box Hill Burford Bridge. Our team endeavoured to ensure an outstanding experience for all our guests over the Christmas and New Year period and I was pleased to read that they achieved this for you. Thank you again for sharing your feedback, and I hope we can welcome you back again for another amazing experience. Best regards, Steven Cox Front Office Manager

Great venue for a wedding.

Customer review rating 3.5/5

Anonymous Couples - 06/01/2022 Confirmed reviews ALL

Perfect venue for a wedding. Only downfall the guest room that we stayed in was tired and dated. Good choice of food at breakfast.

Dear Penny, Thank you for taking the time to provide your feedback. I was pleased to read that your time with us was positive overall. We certainly aim to provide a perfect wedding venue! We are also aware that some of the bedrooms are showing their age, and are actively working to bring every part of the hotel up to the standards our guests should expect. Thank you again for your feedback, and I hope we can welcome you back to the Mercure Box Hill Burford Bridge again in the neat future! Best regards, Steven Cox Front Office Manager

Very comfortable and lovely location

Customer review rating 5.0/5

Lizzie Families - 04/01/2022 Confirmed reviews ALL

It was over Xmas so the place was empty and restaurant closed, but staff were really friendly and helpful. The room was lovely and the bed really comfortable. Very clean and fresh.

Dear Elizabeth, Thank you very much for your comments regarding your recent stay at the Mercure Box Hill Burford Bridge. Our team endeavoured to ensure an outstanding experience for all our guests over the Christmas period and I was pleased to read that they achieved this for you and your family. Thank you again for sharing your feedback, and I hope we can welcome you back again for another enjoyable experience. Best regards, Steven Cox Front Office Manager

Friendly and welcoming staff, great location

Customer review rating 3.5/5

Anonymous Families - 04/01/2022 Confirmed reviews ALL

The Mercure Box Hill has the makings of a great hotel! Amazing staff, great location, extremely homely. However, the tired decor and shabby bathrooms in the bedrooms are in desperate need of updating. The bathroom felt unclean despite having been cleaned simply because the bathroom was outdated and worn. It was great value for money however the cost definitely reflected the 2* accommodation

Dear Chrissie, Thank you for taking the time to tell us about your recent experience at the Mercure Box Hill Burford Bridge. Please accept my apologies that your experience did not meet the top standards. We are aware of the poor condition of some areas of the hotel; unfortunately the building was neglected by previous management and it is our top priority to resolve these issues and bring our hotel back up to the best it can be. I am very happy to see that you found our team to be amazing - I will certainly pass this on to them. Thank you again for your honest feedback, and I hope we can welcome you back in the near future for a more positive experience. Best regards, Steven Cox Front Office Manager

Beautiful decor that created a relaxed atmosphere

Customer review rating 4.5/5

Laura W. Couples - 03/01/2022 Confirmed reviews ALL

The staff were very accommodating & super friendly There were a lot of nice touches for the Christmas stay… mullled wine, chocolates etc The bathrooms are a bit tired, but that’s my only criticism

Dear Ms W., Thank you very much for your comments regarding your stay at the Mercure Box Hill Burford Bridge. Our team endeavoured to ensure an outstanding experience for all our guests over the Christmas period and I was pleased to read that they achieved this for you. I will certainly let Eleanor know that she stood out for you. Thank you again for sharing your feedback, and I hope we can welcome you back again for another enjoyable experience. Best regards, Steven Cox Front Office Manager

Friendly and helpful staff.

Customer review rating 4.0/5

Anonymous Couples - 03/01/2022 Confirmed reviews ALL

I have already sent a email to the front office giving my thoughts on my 2 night stay.

Dear Mrs L., Thank you again for taking the time to provide your feedback. We look forward to welcoming you back in the future. Best regards, Steven Cox Front Office Manager

Lovely hotel and friendly staff

Customer review rating 5.0/5

Sonia Friends - 03/01/2022 Confirmed reviews ALL

Lovely stay, nice room had everything I needed, I’m a early riser so the blackout curtains was nice I had a little layin, breakfast was really good great selection

Dear Sonia, Thank you very much for your comments regarding your stay at the Mercure Box Hill Burford Bridge. Our team endeavoured to ensure an outstanding experience for all our guests over the Christmas and New Year period and I was pleased to read that they achieved this for you. Thank you again for sharing your feedback, and I hope we can welcome you back again for another enjoyable experience. Best regards, Steven Cox Front Office Manager

not good

Customer review rating 1.5/5

Andrew D. Families - 02/01/2022 Confirmed reviews ALL

poor quality hotel with no lift, very expensive and over priced. There hotel has taken £250 from my account on top of the room charges. Room supposed to be superior but was cramped and poor quality. We asked for a cot for our baby which came with no mattress, towels were dirty in the room when we arrived. Hotel not suitable for families or disabled as no lift. Only good thing was the front of house staff who were friendly and helpful who made ups for the poor quality hotel.

Dear Andrew, Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Diane McTague GENERAL MANAGER

Great location, friendly staff

Customer review rating 4.5/5

Sdb2021 Couples - 31/12/2021 Confirmed reviews ALL

A one night stay after Christmas at one of our favourite hotels. Good food and perfectly situated for visiting the Surrey Hills AONB.

Dear Shaun D., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Happy New Year! Please come and stay with us again soon :) Sincerely, Diane McTague GENERAL MANAGER
Customer review rating 5.0/5

Jennifer T. Couples - 30/12/2021 Confirmed reviews ALL

Staff excellent and food wonderful

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would love to welcome you back again soon! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Happy new year! Diane McTague GENERAL MANAGER

Great atmosphere great people, large comfy rooms and very reasonably priced.

Customer review rating 4.5/5

Brian B. Families - 30/12/2021 Confirmed reviews ALL

I had organised for myself, my dad and my son ro stay here and spend Christmas together from boxing day to 29th December. My daughter and her boyfriend were also coming to join us to stay and I arranged for our family to come visit too. I had never stayed here before, but as it was quite central for the rest of our surrounding family to get to it made a lot of sense. Well, I am so pleased we did as from check in to check out we were so well looked after and catered for by the GM Diana and her team. It was so nice to see the smiles on my dad and sons face as they entered in to the beautifully decorated lobby and lounge area where we sat and had drinks and nibbles before we were taken to our family room, which was far better than we had expected. All my friends and family that came to visit us have said we should all come back to stay here in the summer when the pool opens. Loved it and thanks so much Brian and Chris

Dear Mr B., Thank you very much for your comments regarding your stay at the Mercure Box Hill Burford Bridge. Our team endeavoured to ensure an outstanding experience for all our guests over the Christmas period and Diane and I were very pleased to read that they achieved this for you and your family. Thank you again for sharing your feedback, and I hope we can welcome you back again in the summer for another enjoyable experience. Best regards, Steven Cox Front Office Manager

A very enjoyable Christmas

Customer review rating 4.5/5

Heather L. Families - 29/12/2021 Confirmed reviews ALL

We liked how you offered Christmas packages for 3 days. Our family truly enjoyed our stay & Christmas celebrations.

Dear Mr L., Thank you very much for your comments regarding your stay at the Mercure Box Hill Burford Bridge. Our team endeavoured to ensure an outstanding experience for all our guests over the Christmas period and I was pleased to read that they achieved this for you and your family. Thank you again for sharing your feedback, and I hope we can welcome you back again for another enjoyable experience. Best regards, Steven Cox Front Office Manager

Well located lovely

Customer review rating 3.5/5

Laurence M. Families - 28/12/2021 Confirmed reviews ALL

Beautiful furnishings...bathroom lacked details..soap dish, tumblers , toiletries etc

Excellent stay

Customer review rating 5.0/5

Alan Couples - 28/12/2021 Confirmed reviews ALL

Plenty of parking. Friendly & attentive check in staff. Warming & welcoming lounge area and dinning room. Excellent evening meal. And excellent breakfast too. Comfortable & clean room and garden view too. Xmas goodies a thoughtful extra.

Dear Alan We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would love to welcome you back again soon Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Happy new year! Sincerely, Diane & the team GENERAL MANAGER

Great for the wedding, room disappointing

Customer review rating 3.5/5

Anonymous Couples - 19/12/2021 Confirmed reviews ALL

We had our wedding at the Burford and it was an amazing setting. Food was good and staff lovely. Our only disappointment was the honeymoon suite. A tired room, with a tiny bed. Lots of space but nothing appealing about it.

Dear Emma, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diane McTague GENERAL MANAGER

A nice little break

TripAdvisor rating 4.0/5

kyskulia 25/08/2021 TripAdvisor review

I read the reviews before booking and I must say I was surprised with the recent negative comments but decided to go anyway as I wanted a nice outdoor pool near London. My stay was so pleasant and I have nothing but good things to say - from the receptionist who greated us upon arrival and kindly informed that hotel does not operate dinner restaurant, however suggested local pubs instead. Ground floor rooms now also allow pets! So we actually had a little puppy with us, which was so nice - the breakfast buffet was generous and they sat us in the outside area (I asked) in the nice weather so that we can also have the dog with us while eating; the pool to enjoy was amazing too. Area itself is really nice, you can do plenty of walks in Box Hill. I would definitely stay at this hotel again, especially during the next heat wave!

Dear Kyskukia, How kind of you to leave a review after your recent stay, and we were especially pleased to read your feedback regarding the pool and breakfast as it is so rewarding when one's efforts are appreciated. Thank you and we hope we will have the pleasure of welcoming you back another time. Best regards Diane McTague General Manager

Another very good experience at this hotel with sensational pool!

TripAdvisor rating 4.0/5

J7605CSmarks Business - 23/08/2021 TripAdvisor review

This was my second visit to the Hotel and, once again, a very positive one. The reception staff are friendly and efficient and Jack does an excllent job on the bar and taking food orders. The room was adequate for what we wanted. Breakfast very good - I asked for fired eggs rather than the scarmbled which they did for me. Although we didn't get a chance to use it, this hotel has a fantastic heated, outdoor pool.

Hello Mark, Thank you so much for taking the time to give us your feedback after your recent stay which is invaluable, especially as a regular guest. Hope to see you again soon, Best regards Diane McTague General Manager

Not good

TripAdvisor rating 3.0/5

Surveyor47 30/09/2020 TripAdvisor review

Rooms not as expected, no mention of paying for parking, supplement to eat breakfast in restaurant, not told about different menus on different days, coffee pods left in machine. Staff tried, room was OK, nice bed and TV, but overall experience fell far short of expectations

Dear Surveyor47, Thank you for your comments following your recent visit to the hotel. We are pleased that you found the bed to be comfortable but we sorry that you felt that experience fell short of your expectations. Obviously, things are a little different at the moment due to the current pandemic but we do trust that when things return to normal, we will have the pleasure of welcoming you back to the hotel so that you may see it in all it's glory. Please, when you wish to return, please do contact us so that we may make the necessary arrangements in order to ensure that everything will be as we all would wish it to be. Yours sincerely,

Breakfast

TripAdvisor rating 4.0/5

ncameron52 18/08/2020 TripAdvisor review

We enjoyed our stay but were very disappointed with the breakfast which consisted on two yoghurts,2 packaged croissants , a jam portion, 2 apples and 2 small packaged juices for which we paid around £15 which was grossly overpriced . There was no hot tea or coffee - we were supposed to brew our own in the room .

Dear ncameron52, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Jonathon and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for your comments about breakfast and please rest assured that we have now taken corrective action and a cooked breakfast is available in our restaurant (tables must be booked in advance to ensure social distancing) and this is available every morning from Tuesday to Saturday inclusive. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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