Mercure Box Hill Burford Bridge Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 889 reviews

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Mercure Box Hill Burford Bridge Hotel - Image 1
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At the Foot of Box Hill, RH5 6BX DORKING, United Kingdom

Description

ALLSAFE approved hotel

Hotel extras

  • Outdoor heated swimming pool available to guests. Seasonally open.

  • Quiet location overlooking the tranquil River Mole and close to National Trust walks.

  • Onsite private parking available to guests.

  • Ideal for meetings, private functions and weddings for up to 180 people.

  • Emlyn's Restaurant offers hearty seasonal local dishes.

Our accommodation(s)

Hotel location

Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill
RH5 6BX DORKING
United Kingdom

GPS:51.254146, -0.321841

Telephone
Fax +44 1306 880386

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

EMLYN RESTAURANT

Emlyn Restaurant is open to residents and non-residents alike. Overlooking the gardens, you can experience fine British contemporary cuisine in an exquisite setting. Al fresco dining is available in our beautifully landscaped gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  889 reviews

TripAdvisor Rating  3.5/5  999 reviews

Customer review rating 4.5/5

Jane P. Friends - Confirmed reviews ALL

halls and rooms decor needs to be refreshed, couldn't charge anything to the room due to a system upgrade (never known a system upgrade to take so long) the website is not simple or easy to use so went into the hotel to book. Staff are lovely and friendly, food was excellent, overall very satisfied with our 2 nights stay.

Friendly Welcome

Customer review rating 5.0/5

Sarah Business - Confirmed reviews ALL

Always a friendly welcome. Rooms clean and perfect for my business stay. Great location

Dear Sarah W., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, William Inglis GENERAL MANAGER

Disappointed with tired looking room.

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel is well located, the sheets and bathroom were clean but the bathroom was in need of some maintenance. The room was overdue a deep clean and decorating. The window was absolutely filthy. The breakfast room was pleasant and the breakfast itself was ok. The coffee machine was not working as only a few of the option buttons were working. All in all a disappointing visit.

Dear Carolin H., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, William Inglis GENERAL MANAGER

Disappointed

Customer review rating 2.0/5

Jeff P. Families - Confirmed reviews ALL

We’ve stayed at the Burford Bridge several times, and have come to expect a better standard than we experienced on this stay.

Dear Jeff P., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, William Inglis GENERAL MANAGER

Comfortable but dated rooms

Customer review rating 2.5/5

Vicky Friends - Confirmed reviews ALL

Very dated rooms that didn’t feel particularly clean

Dear Vicky R., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, William Inglis GENERAL MANAGER

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Other web-users rate our hotel

  • 280 reviews 8.5/10 Location
  • 794 reviews 5.8/10 Room
  • 820 reviews 7.8/10 Service
  • 5 reviews 6.5/10 WiFi
  • 324 reviews 5.7/10 Comfort
  • 293 reviews 6.7/10 Breakfast
  • 259 reviews 4.4/10 Cleanliness
  • 189 reviews 9.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.