Mercure Box Hill Burford Bridge Hotel 4 stars

I stayed for two nights. The first night, I was freezing cold and couldn't adjust the temperature, and was woken early by the noisy traffic (I was at the front of the building). I asked to be moved to a different room for my second night, which I was, and the room was much less noisy. Again, the temperature was not to my liking and I couldn't adjust the thermostat. The windows in the second room were very old, and I'm not sure they even locked as the wooden frames didn't seem to fit properly. The staff were very nice and professional, as were the bar staff. Breakfast was satisfactory.

Nice room. Good breakfast. Afternoon/Evening menu limited and very expensive

Room view much better than in July 2019 (garden view) but the carpet was not very clean and the blankets need to be changed for others newer. Personal, professional and friendly

Room 302 was cozy, and well kept. I liked that you could open the windows. Location of the hotel is perfect. Birds singing in the morning was lovely. Bathroom satisfactory, basic toiletries provided. Room cleaned daily. Comfortable bed, and a generally good sized room. Felt spacious. I was happy with the breakfast too. WiFi good. All staff were very friendly.

Safe was locked and staff couldn't unlock it. Wash basin almost blocked. Toilet flush stopped working. Tea/coffee facilities hidden in wardrobe. Mini bar fridge door could be opened an inch or two - blocked by the safe. Window security cables not attached/locked. Room was far too hot and heating could not be turned off.

The restaurent only had one vegan option which was the usual choice that restaurents who can't be bothered always offer - it was mushroom risotto , it tasted nice but was all rice and i would say less than half a mushroom chopped up , frankly this is a standard rip off i experience in many establishments - its not hard to make an effort and if you must offer the same as everybody else at least use plenty of mushrooms. Breakfast was pretty usual i had beans mushrooms and hash browns , no vegan sausage option. I had booked to stay with my wife but she was unable make it at the last minute so when I had breakfast i made it clear she wasn't with me , on check out I wasn't offered a bill to see to check , I said email it and I could check it later - I didn't receive the bill by email , so I phone the next day and asked if the bill had charged me for 2 breakfasts , the answer was yes , I was told it would be corrected , I confirmed you had the correct email address but it is now Thursday ( I stayed Monday night) and I still have no idea what I was charged for. so frankly I wont be staying with you again

We received a very friendly welcome, the staff were very kind and helpful. Alas our experience of the main restaurant was not up to normal standards. It took over half an hour to receive our starter and two hours before we completed the meal, one meal was served on a cold plate and the meal (curry) itself was like something out of a packet and hardly warm. The other meal ( Gammon) was not at all well presented and not hot. Regrettably we felt our second night’s meal was not going to be in the hotel restaurant . On returning to the hotel from a funeral our room was still dealt with by a cleaner at approximately 15:30 so we had to go to the bar area for tea and there we stayed for about 45 minutes, when we returned to the room the bed was hardly made into a tidy appearance nor had the carpet been hoovered, in fact I found three Christmas labels sticking out from under the cabinet!! It was a very disappointing site. We were left with two tea bags (normal flavour) For our return and two pots of milk, rather mean in quantity. If the cleaner and the chief had been as efficient as your other staff it would have been an enjoyable stay. Do hope you will take the issues I have raised to those responsible for spoiling our stay. However we were given a discount of £25:00 for which we were grateful. Thank you for your attention Teresa R.

I had booked this hotel because of it's proximity to Denbies Wine Estate where we had a tour for our upcoming wedding and it is my fiances birthday on 6th February, so wanted to make a weekend out of it. We also thought that the hotel might be a good place to stay for some of our wedding guests. I had informed the hotel that this was for my fiances birthday, however, on arriving at the hotel we were greeted by a young girl and then immediately asked to pay the £165 which was for bed and breakfast. I mentioned that I had booked for an evening meal as well, at which point a gentleman came out and showed the girl where to find the booking for the evening meal. It would have been more discrete had I been asked to hold a credit card and pay later or at least not in front of my fiance. I also booked a PRIVILEGE DOUBLE ROOM which was advertised as follows: deluxe toiletries, robe & slippers, complimentary soft drinks, Nespresso machine, Preferred Check-in/Check-out times, enjoy Privilege Perks evening drinks and canapés, 100 bonus Le Club points and a gift We didn't have robes & Slippers, there were 2 bottles of water in the fridge, we weren't offered a preferred check-out time, we were given a complimentary drink but not canapes or a gift. Also the room itself had a very noisy fan, which rattled during the night. The evening meal - I cannot fault the waiter, he was very attentive, enthusiastic and helpful. However, my fiance ordered the piri piri chicken, which came and wasn't piri piri and arrived with a half a dozen greasy chips and a tomato. I ordered a Greek Salad, which came and was mainly lettuce and Greek Salad isn't even supposed to have lettuce. So all in all not a great experience and actually spoilt the weekend. The lady on reception was supposed to send an email to the manager but I haven't heard anything yet. I would like a refund.

Very comfortable

wasy check in very accommodating as i was performing with a band allowed me to setup in the afternoon. Room was great on a negative point bed very firm and pipes made a bubbling noises all through the night

The room is fine. The staff makes the stay so good: - Karima at the front desk is so very helpful - Farad and Jon in the restaurant give personalized service - Gabriel and Paul at the bar are always ready to help

Enjoyed our stay with a few minor niggles. 1. Bath robes in our privilege room were very old, tatty and stained. 2. When arrived down for our Buffet breakfast around 8.45 a.m found most items were dried up and overcooked from being kept warm for too long. 3. Evening Meal: Fat chips were under cooked and when mentioned to our waiter he seemed unconcerned with no explanation. Dessert :Apple crumble pastry base was burnt .

The heater in my room was on maximum and could not be shut off. The button came lose. Asked another room, which was very small and on the road side and very noisy with the tv on in the room next to me. Poor experience overall.

Clean and spacious room, lovely staff.

All staff v friendly but v busy. Reception staff outstanding. Air con not great, would like bigger towels