Mercure Box Hill Burford Bridge Hotel

Mercure Box Hill Burford Bridge Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 720 reviews

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Hotel extras

  • Outdoor heated swimming pool available to guests. Seasonally open.

  • Quiet location overlooking the tranquil River Mole and close to National Trust walks.

  • Onsite private parking available to guests.

  • Ideal for meetings, private functions and weddings for up to 180 people.

  • Emlyn's Restaurant offers hearty seasonal local dishes.

ALLSAFE approved hotel

Hotel location

Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill
RH5 6BX DORKING
United Kingdom

GPS:51.254146, -0.321841

Telephone +44 20 7660 0684

Fax +44 1306 880386

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

EMLYN RESTAURANT

Emlyn Restaurant is open to residents and non-residents alike. Overlooking the gardens, you can experience fine British contemporary cuisine in an exquisite setting. Al fresco dining is available in our beautifully landscaped gardens.

Our accommodation(s)

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer and iron and ironing board. or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer and iron and ironing board.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  720 reviews

TripAdvisor Rating  3.5/5  976 reviews

Customer review rating 3.5/5

Richard O. Couples - Confirmed reviews ALL

Staff do their upmost to ensure your stay goes well, but no heating in the hotel and no hot water on two occasions blights your stay. The hotel in in need of major improvements and updates, great location by past its best.

Disgrace

TripAdvisor rating 1.0/5

c0vw0lves Business - TripAdvisor review

As a business traveller x 200 hotel nights a year , Accor member I was disturbed by the way this place is ran I asked for a ground floor room and was put in a garden room i had 2 large bags and was ill advised as to where to go it took me 15 minutes to find the room it was tired so was I id arrived early to take 2 teams calls on schedule the wifi was good but after a long day at around 5 pm i wanted something to eat i was rudely told we dont serve til 6 so i went to tescos to get some food as i hadnt eaten my room was cold i asked for a heater but never heard another thing.It was the night England played Wales in the world cup there wasn't even a tv in the bar the drinks were extremely expensive i could go on but the place is a joke i asked for a printed invoice in the morning as i was working away all week and sometimes send my expenses in midweek they said no we don't print them we e mail them and whilst i understand that surely it can be either or but no chance here not even for a loyal member ill never ever stay here again. And i dont leave bad reviews often it was just an utterly bad experience.Breakfast was ok ish.All the ash trays out the back were full and had been for weeks by the looks of them.

Lovely little hotel

Customer review rating 4.5/5

Sakorn O. Couples - Confirmed reviews ALL

We stayed only one night and wished it had been longer. A very friendly place.

In need of improvement

Customer review rating 2.0/5

Julian M. Business - Confirmed reviews ALL

First double room in a side wing was cold and the corridor carpet soaking wet. Managed to be relocated to warmer room but only twin. Dinner food very good - steak, duck, fish. Breakfast poor - no table service (even for tea/coffee). Luke warm buffet breakfast (bacon, sausage etc.)

In need of improvement

TripAdvisor rating 2.0/5

Passenger252927 Business - TripAdvisor review

First double room in sidewing was cold and corridor was soaking wet under foot, carpet worn and floorboards weak; Alternative twin room was warmer; Very good evening meals in 'Emlyn' Poor, luke warm breakfast

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Other web-users rate our hotel

  • 241 reviews 8.5/10 Location
  • 663 reviews 5.4/10 Room
  • 729 reviews 7.4/10 Service
  • 390 reviews 5.7/10 Food
  • 271 reviews 3.6/10 Cleanliness
  • 261 reviews 5.6/10 Breakfast
  • 252 reviews 5.8/10 Comfort
  • 189 reviews 8.7/10 Pool

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