Mercure Box Hill Burford Bridge Hotel 4 stars

TripAdvisor rating 4.0/5 818 reviews

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Mercure Box Hill Burford Bridge Hotel
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Hotel extras

  • Emlyn's Restaurant features hearty local dishes - Currently CLOSED

  • Outdoor heated swimming pool available to guests - Currently CLOSED

  • Overlooking the tranquil River Mole and National Trust walks

  • Golf lessons available to guests at nearby golf course

  • Eight dedicated meeting rooms capable of hosting 30 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Golf
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill
RH5 6BX
dorking
united kingdom

Tel: +4402076600684

Fax: (+44)01306880386

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON GATWICK At 38.5km / 23.92 miles

  • By plane

    LONDON HEATHROW At 42.6km / 26.47 miles

  • By plane

    LONDON STANSTED At 123.8km / 76.93 miles

  • By train

    DORKING At 2.9km / 1.8 miles

GPS :51.254146, -0.321841

Our accommodation(s)

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer and iron and ironing board. or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer and iron and ironing board.

Classic Double Room

  • Max. number of persons: 2
  • Views: Garden View, Pool side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Superior Double Room

  • Max. number of persons: 3
  • Views: Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Privilege Double Room

  • Max. number of persons: 2
  • Views: Garden View, Pool side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

EMLYN RESTAURANT

Type of cuisine: Regional

Emlyn Restaurant is open to residents and non-residents alike. Overlooking the gardens, you can experience fine British contemporary cuisine in an exquisite setting. Al fresco dining is available in our beautifully landscaped gardens.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BURFORD BAR & LOUNGE

Non contractual photo

From morning coffee to light lunches, homemade afternoon teas and evening meals, choose froma wide selection of dishes from our Burford Bar & Lounge Menu. The bar serves a wide range of drinks as well as a selection of cocktails. Open every day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 284

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure Box Hill Burford Bridge Hotel

100% genuine reviews from our guests

Find out more
tripadvisor

TripAdvisor Rating 4.0/5

818 reviews

Not good

TripAdvisor rating 4.0/5

Surveyor47 30/09/2020 TripAdvisor review

Rooms not as expected, no mention of paying for parking, supplement to eat breakfast in restaurant, not told about different menus on different days, coffee pods left in machine. Staff tried, room was OK, nice bed and TV, but overall experience fell far short of expectations

Dear Surveyor47, Thank you for your comments following your recent visit to the hotel. We are pleased that you found the bed to be comfortable but we sorry that you felt that experience fell short of your expectations. Obviously, things are a little different at the moment due to the current pandemic but we do trust that when things return to normal, we will have the pleasure of welcoming you back to the hotel so that you may see it in all it's glory. Please, when you wish to return, please do contact us so that we may make the necessary arrangements in order to ensure that everything will be as we all would wish it to be. Yours sincerely,

Breakfast

TripAdvisor rating 4.0/5

ncameron52 18/08/2020 TripAdvisor review

We enjoyed our stay but were very disappointed with the breakfast which consisted on two yoghurts,2 packaged croissants , a jam portion, 2 apples and 2 small packaged juices for which we paid around £15 which was grossly overpriced . There was no hot tea or coffee - we were supposed to brew our own in the room .

Dear ncameron52, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Jonathon and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for your comments about breakfast and please rest assured that we have now taken corrective action and a cooked breakfast is available in our restaurant (tables must be booked in advance to ensure social distancing) and this is available every morning from Tuesday to Saturday inclusive. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Below expectations

TripAdvisor rating 4.0/5

LoveTravel675450 17/08/2020 TripAdvisor review

I have stayed at mercure before...this was no way a 4 star...and did not meet expectations in any way...pool was not available..no room service....no english breakfast ...no restaurant...unbelievable wouldn't have booked if had known also hotel looked old and worn out...

Dear LoveTravel675450, Thank you for your feedback following your recent visit to the hotel. In terms of the pool, sadly, we suffered at the hands of Storm Dennis which when coupled with the lockdown of the country has meant that we were only able to have the engineers attend the property to start to make the repairs to the pool in the middle of July. We have now had the repairs carried out and we are in the process of filling the pool. Room service is available from 3.00pm every day of the week so I am unsure where the idea of room service not being available has come from. We are sorry if confusion has occurred somewhere along the line. The restaurant and thus cooked breakfast are currently not being offered during the pandemic and as such we have made alternate breakfast offerings and indeed meals can be consumed either in our lounge/bar area, outside if weather permits or in your bedroom if you would prefer to sit there. Of course, we do trust that we will have the pleasure of welcoming you back to the hotel when, hopefully, normality resumes and thus everything will be operating in it's normal fashion. Yours sincerely, Andrew J M Oxley General Manager

A Less Than Perfect Stay

TripAdvisor rating 4.0/5

Michael L 30/07/2020 TripAdvisor review

I appreciate that it is difficult for hotels at the present time, but Burford Bridge was disappointing. I had booked two rooms for three of us. The rooms were as far away from Reception as it was possible to get, which is one of those things, and would have been understandable if the hotel was full. In the Double Room we had to send for two more pillows, and additional towels. The lawns outside had been well maintained, but the grass between our patio and the lawn hedge had clearly not been touched for weeks. The enclosed patio itself had not been swept. The room was tired and in need of decoration. In fact the whole area could do with a good make-over. The 'breakfast in a bag' had been ordered for 0830, but one turned up at 0800. That was sorted, but the next morning they again arrived at 0800 instead of 0830 and one was not what was ordered. So there is a lot of room for improvement.

Christmas stay

TripAdvisor rating 4.0/5

brendaClarke87 Family - 29/12/2019 TripAdvisor review

Reasonably comfortable with excellent food/The welcome tray provided in the room was hard to find and somewhat lacking My feeling was that the mattress is due for renewal. No welcome feel about the room.

Dear Ms Clarke, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also thank you for your most constructive and helpful comments contained therein and we will action these as soon as is humanly possible in order to avoid similar comments being raised in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

A shame!!!

TripAdvisor rating 4.0/5

dadeylady Couples - 24/12/2019 TripAdvisor review

Reception we thought was a cupboard then found it to be a table in the foyer. No indication that there was a reception at all.. We booked a meal in the restaurant with two friends and we were the only ones there. Having ordered off the evenings menu the soup was tepid, main course was tepid and at this point we advised the staff who really didn't seem to care that both courses were not hot.. Not one seemed to know how to smile or any customer relations. Pudding course we asked before it arrived please to make sure it was hot. The middle was cold and asked to be reheated. A new one arrived still the same.We gave up. Breakfast was good but felt we were hurried by the staff so that they could clear . There was only five us still there. Overall I think the staff need some training on Customer Care. It has taken a week too to get my refund back on my card when it was taken out of my account within an hour. The room was lovely albeit we did not stay in the main building but in a garden room which in December and raining was not ideal. I am sure the hotel was not full.

Dear dadeylady, Thank you for your feedback following your recent visit to the Mercure Box Hill Burford Bridge Hotel. We are most appreciative of your most constructive and helpful comments and we will certainly take corrective action where humanly possible in order to avoid similar comments being raised in the future. Yours sincerely, Andrew J M Oxley General Manager

GOLDEN

TripAdvisor rating 4.0/5

Maureen L Couples - 17/12/2019 TripAdvisor review

We. Stayed at the Burford Bridge Hotel 50 years ago after we got married and thought it would be nice to stay again. The room was very comfortable and we had a bottle of champagne, fruit and a decorated dishes of sweets. Everyone was so welcoming and friendly and made our stay perfect. A big thank you to you all.

Dear Maureen L, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was lovely to meet you and once again, many congratulations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Another great stay at the Burford Bridge

TripAdvisor rating 4.0/5

aayelv Business - 01/11/2019 TripAdvisor review

I try stay at the Burford Bridge every time I am in the area - mainly on business. It is a lovely hotel. Nice and large room - clean and tidy - modern decor - friendly staff. A nice bar and a good breakfast. Dorking andthe surrounding area are also lovely and there is a good and frequent train service to London.

Dear aayelv, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Be Careful, Wedding / Party Venue !!!

TripAdvisor rating 4.0/5

Mike W Couples - 28/09/2019 TripAdvisor review

Its a nice place. Receptionist nice. Bar is nice, Rooms are nice.. but beware. While we were upgraded to a privilege, that came with a snag. there was a 50th wedding anniversary celebration going on. right at around 6, the nice quiet bar where we were eating went from quiet and cosy to full and noisy. it got worse from there. our room was nice. but the problem was it was also about 30 feet from the party room for the wedding anniversary. the music was loud and went till midnight. when i asked in the morning why they did not put guests of the party in that room and give us rooms further away, i was told there were not rooms further away. well. i had take a walk around and that was just wrong. our window looked directly back at the party room. i was not the only one that was unhappy by the situation as there was another man checking out, who also had the same issue. advise to hotel. be more careful to place guests at the far end of the property when they are not part of the party that is happening.

Dear Mike W, Thank you for your review following your recent stay at the Mercure Box Hill Burford Bridge Hotel. I was delighted to read that you enjoyed your stay but was naturally disappointed that you were disturbed by the 50th birthday party happening at the hotel. Certainly, I will be speaking with the Front Office Manager to ensure that only people attending the relevant event are allocated bedrooms nearest to the function. I am sorry that we did not do this on this occasion, and for this I do trust that you will accept my most sincere apologies. I do trust that you will wish to return to the hotel at some stage in the future and please do contact me directly so that I can ensure that everything will be as we all would wish it to be. Yours sincerely, Andrew J M Oxley General Manager

BEWARE: Public also has access to the pool!

TripAdvisor rating 4.0/5

SimonBris Couples - 19/09/2019 TripAdvisor review

I never usually write reviews, but I felt compelled to help others not be misled as we were. My partner and I booked and paid a significantly marked up (Bank Holiday) price so we could enjoy relaxing by the lovely looking pool. However, on our arrival, we were surprised to see it absolutely packed full of families. We couldn't even get pool towels as they were all taken, meaning also that we had zero chance of getting a sun lounger! A staff member later informed us that the public also have access to the pool via an annual fee. This significant detail is never mentioned on the hotel website anywhere! There's only numerous pictures of a '4 star hotel like' tranquil pool setting. But in reality, it's full of local families playing ball games, kids snorkeling and being thrown in the air by 'dad'. Definitely not a 4 star hotel experience! Upon mentioning our disappointment to the Hotel Manager Andrew Oxley, he just dismissed our complaint and was actually quite condescending and rude. An absolutely disgraceful way to be treated as paying guests!

Stay at Mercury Box Hill

TripAdvisor rating 4.0/5

Coastal40346199518 Couples - 23/08/2019 TripAdvisor review

Great stay Hotel and staff Excellant nothing to much trouble ,stayed for a two nights would recommend ,great outdoor pool gardens very nice ,had meal in bar was very nice ,we stayed in Privilege room was good size mini bar.Hotel was in great location not National Trust North Downs lovely area

Dear Coastal40346199518, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Relaxing Break

TripAdvisor rating 4.0/5

jackie k Couples - 14/08/2019 TripAdvisor review

Check in is always a bit of a challenge here, which is a shame, as the staff are very pleasant, it just seems to take ages! Anyway we were allocated a lovely superior room in the grounds of hotel, which has it's own sheltered terrace. Great for sitting with a drink, in the evening. We took advantage of the offer of breakfast and evening meal. The evening meal was very good indeed, in a friendly atmosphere. The service was excellent and they could not do enough for us. As we visited Denbies Wine Estate in the afternoon, this was a perfect place to stay. Thoroughly recommend.

Dear brOwnie49, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I thank you for your comment about check-in and if you care to elaborate further then please email me on h6635@accor.com. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Great Hotel

TripAdvisor rating 4.0/5

Peter T Solo travel - 13/07/2019 TripAdvisor review

A great hotel with features and friendly service. Food is good, and excellent Starbucks coffee. The only negative was the breakfast coffee and limited selection, but with so few people in the restaurant, this is understandable. Another negative is that you can hear the traffic (motorbikes) as the windows do not have double glazing - Yet, I managed to sleep without disturbance. They even arranged for a taxi to the train station without hesitation.

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Perfect !

TripAdvisor rating 4.0/5

audrey_bach Business - 08/07/2019 TripAdvisor review

Beautiful hotel and deco, large room with a view on garden, very quiet. Nice garden and terrace, many spaces to work in the lounge. Delicious restaurant for dinner and breakfast. All staff is very friendly and welcoming. I will come back for sure.

Dear Ms Bach, We very much appreciate you leaving a perfect review following your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive ratings. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we trust your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

A Nice Short Break

TripAdvisor rating 4.0/5

E4662VNmichaelh Couples - 07/05/2019 TripAdvisor review

We had a good trip to Box Hill. The Hotel was Ideally place to Explore Box Hill, The Vine Yard and national trust Properties. The Staff were friendly and Helpful, the Room was Comfortable and clean, and the food was good. We had a very nice Break.

Dear E4662VNmichaelh, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Pleasant for a quiet break

TripAdvisor rating 4.0/5

BobJulie S Couples - 27/04/2019 TripAdvisor review

Nicely located, with Denbies winery and Polesden Lacey (National Trust) both close by. Hotel pleasant and restaurant lounge suitable fo the light meals taken. Pool was not open over the Easter weekend, but it was unusually warm.

Thank you for your great review sorry the pool wasn't open but it wasn't due to open untill the end of April due to repairs Regards Mervyn White Interim General Manager

Lovely family hotel

TripAdvisor rating 4.0/5

mpapalmer951 Couples - 26/03/2019 TripAdvisor review

Excellent customer service from all staff Location is fantastic at the bottom of Box Hill an area of outstanding natural beauty and the food excellent The gardens are fantastic and although there is a swimming pool it wasn't open until April Already booked to go again later this year

Many thanks for a great review so pleased you enjoyed your time with us looking forward to welcoming you back soon Regards Mervyn White Interim General Manager

Works really well

TripAdvisor rating 4.0/5

Hussingtree Business - 10/03/2019 TripAdvisor review

This hotel is a regular for me for business trips to the area and works perfectly. It ticks all the boxes - spacious room (very quiet and clean), extremely comfortable bed, excellent shower and a tasty, varied breakfast (anywhere with fresh fruit, greek yoghurt and then pastries/choice of bread gets my vote). Staff very pleasant and helpful as well. Recommend it.

Many thanks for your great comments Regards Mervyn White Interim Manager

Overnight Stay

TripAdvisor rating 4.0/5

vivWales Couples - 09/12/2018 TripAdvisor review

Stayed overnight on the way to Gatwick. Enjoyed the stay. Much more relaxed than the Gatwick hotels.Good value for money. Enjoyed the evening meal, although portions were fairly small. Good breakfast!

Dear Viv Thank you for taking the time to score us and your positive comments Have a great 2019 and we hope to welcome you back soon Best regards David Thomas General Manager

Surprisingly Reasonable

TripAdvisor rating 4.0/5

Sami S Solo travel - 21/11/2018 TripAdvisor review

A quaint hotel located within Surrey Hills, not too far from the M25. There is ample parking located opposite the hotel. The room were surprisingly better than I expected. It was very spacious, clean with the usual facilities provided. There were plenty of plug sockets, which you don't usually find in many other hotels. The Wifi was very strong and reliable throughout the hotel. The bathroom was also spacious. However, ladybugs were appearing in the bathroom. The blinds in the bathroom looked old and in a state. There was draft coming through the windows. And the creaking floorboards in the hallway was rather annoying at times. The staff were pretty good, especially when I checked out. I was asked if I slept well, due to a party being held in the hotel. Luckily, there wasn't much noise that disturbed my sleep, despite some of the people talking loudly outside. It's not a bad hotel to stay.

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