Mercure Box Hill Burford Bridge Hotel 4 stars

Room smelt of cannabis, asked to move and was told all rooms booked. Asked to move for the 2nd night and told all rooms booked. I checked on Booking.com and it was showing superior rooms were available. The young boy on reception just seemed lost and the manager sitting at the big table in reception appeared to ignore the conversation and play with his phone. I have removed this hotel from my preferred list as I'd hate for one of my team to have the same experience.

Very disappointing. Rooms are tired, service was poor and food bad.

personable staff; clean

Our room was lovely, great value, very friendly staff and food was nice. The one thing we were unhappy about was that staff didn’t seem to be fully sticking to covid guidelines. Some were wearing masks with their nose hanging out. Also, when we ordered room service we would have expected them to leave on the tray on the floor, knock and step back, but the staff member entered our room ( with nose out of mask) to give it to us, which I wasn’t comfortable with. We will stay here again but hope staff will be more careful with sticking to covid guidelines.

In the difficult times we find ourselves in at the moment my son was able to marry his bride after cancelling the original date to a 2nd lockdown. It was a beautiful emotional day but all the staff made it so special for them both. Everyone had a fantastic day and evening. Thank you to all the staff for compassion and helpfulness and for everything you did to make the day so special.

Good reception; clean room; surprised i was refused a second glass of wine with my meal...

Staff were very accommodating and friendly despite the difficult circumstances. It was the break I needed to recharge.

Great staff. Lesley on reception is first class. Incredibly efficient and friendly. A great ambassador for the hotel.

A one night stay, very clean, efficient service on arrival. Our room was very comfortable and spacious.

Incredible. Given the year we've had (2020) our event - the wedding of my daughter - experienced several extreme challenges. The staff at the Mercure Burford Bridge Hotel were outstanding in their handling of and their service for, the whole event. I cannot speak highly enough of the effort they all collectively put in to help our day be special. I am not 100% sure on names but I believe the Duty Manager was Andrew, the event co-ordinator Steph and the Waiter/Barman John - these 3 in particular worked hard to ensure all went smoothly and we enjoyed our day - which we all did. There were many other colleagues whose names we did not catch - but they too added to our experiences over the weekend. The Chef and kitchen staff provided excellent food - and are to be highly commended. Furthermore, we had a guest in a wheelchair and the assistance given throughout the weekend by the staff to help as access stairs, ramps, seating etc was courteous and never a problem. Thank you All

As a key worker I needed somewhere to stay after a busy few days. Staff were great, hotel was nice and really comfortable.

Good!

Fine, considering the Covid changes. Felt safe.

Under staffed but everyone trying there best.

We pointed out to a member of staff that the bathroom waste bin had not been emptied from the previous guests!!! We received an apology. We also pointed out that there was no remote for the TV. Twelve hours later WE HAD TO ASK AGAIN !!! On check in we were told there was a nightly charge for parking. That did not appear when booking online so I refused to pay that fee.