The staff were very accommodating & super friendly There were a lot of nice touches for the Christmas stay… mullled wine, chocolates etc The bathrooms are a bit tired, but that’s my only criticism

I have already sent a email to the front office giving my thoughts on my 2 night stay.

Lovely stay, nice room had everything I needed, I’m a early riser so the blackout curtains was nice I had a little layin, breakfast was really good great selection

poor quality hotel with no lift, very expensive and over priced. There hotel has taken £250 from my account on top of the room charges. Room supposed to be superior but was cramped and poor quality. We asked for a cot for our baby which came with no mattress, towels were dirty in the room when we arrived. Hotel not suitable for families or disabled as no lift. Only good thing was the front of house staff who were friendly and helpful who made ups for the poor quality hotel.

A one night stay after Christmas at one of our favourite hotels. Good food and perfectly situated for visiting the Surrey Hills AONB.

Staff excellent and food wonderful

I had organised for myself, my dad and my son ro stay here and spend Christmas together from boxing day to 29th December. My daughter and her boyfriend were also coming to join us to stay and I arranged for our family to come visit too. I had never stayed here before, but as it was quite central for the rest of our surrounding family to get to it made a lot of sense. Well, I am so pleased we did as from check in to check out we were so well looked after and catered for by the GM Diana and her team. It was so nice to see the smiles on my dad and sons face as they entered in to the beautifully decorated lobby and lounge area where we sat and had drinks and nibbles before we were taken to our family room, which was far better than we had expected. All my friends and family that came to visit us have said we should all come back to stay here in the summer when the pool opens. Loved it and thanks so much Brian and Chris

We liked how you offered Christmas packages for 3 days. Our family truly enjoyed our stay & Christmas celebrations.

Beautiful furnishings...bathroom lacked details..soap dish, tumblers , toiletries etc

Plenty of parking. Friendly & attentive check in staff. Warming & welcoming lounge area and dinning room. Excellent evening meal. And excellent breakfast too. Comfortable & clean room and garden view too. Xmas goodies a thoughtful extra.

We had our wedding at the Burford and it was an amazing setting. Food was good and staff lovely. Our only disappointment was the honeymoon suite. A tired room, with a tiny bed. Lots of space but nothing appealing about it.

I read the reviews before booking and I must say I was surprised with the recent negative comments but decided to go anyway as I wanted a nice outdoor pool near London. My stay was so pleasant and I have nothing but good things to say - from the receptionist who greated us upon arrival and kindly informed that hotel does not operate dinner restaurant, however suggested local pubs instead. Ground floor rooms now also allow pets! So we actually had a little puppy with us, which was so nice - the breakfast buffet was generous and they sat us in the outside area (I asked) in the nice weather so that we can also have the dog with us while eating; the pool to enjoy was amazing too. Area itself is really nice, you can do plenty of walks in Box Hill. I would definitely stay at this hotel again, especially during the next heat wave!

This was my second visit to the Hotel and, once again, a very positive one. The reception staff are friendly and efficient and Jack does an excllent job on the bar and taking food orders. The room was adequate for what we wanted. Breakfast very good - I asked for fired eggs rather than the scarmbled which they did for me. Although we didn't get a chance to use it, this hotel has a fantastic heated, outdoor pool.

Rooms not as expected, no mention of paying for parking, supplement to eat breakfast in restaurant, not told about different menus on different days, coffee pods left in machine. Staff tried, room was OK, nice bed and TV, but overall experience fell far short of expectations

We enjoyed our stay but were very disappointed with the breakfast which consisted on two yoghurts,2 packaged croissants , a jam portion, 2 apples and 2 small packaged juices for which we paid around £15 which was grossly overpriced . There was no hot tea or coffee - we were supposed to brew our own in the room .