Mercure Box Hill Burford Bridge Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 865 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Outdoor heated swimming pool available to guests. Seasonally open.

  • Quiet location overlooking the tranquil River Mole and close to National Trust walks.

  • Onsite private parking available to guests.

  • Ideal for meetings, private functions and weddings for up to 180 people.

  • Emlyn's Restaurant offers hearty seasonal local dishes.

Our accommodation(s)

Hotel location

Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill
RH5 6BX DORKING
United Kingdom

GPS:51.254146, -0.321841

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EMLYN RESTAURANT

Emlyn Restaurant is open to residents and non-residents alike. Overlooking the gardens, you can experience fine British contemporary cuisine in an exquisite setting. Al fresco dining is available in our beautifully landscaped gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  865 reviews

TripAdvisor Rating  3.5/5  1,008 reviews

Slipping standards

TripAdvisor rating 2.0/5

James S TripAdvisor review

I’ve been staying here on-and-off for the past few years and I’m disappointed to say the standard has dropped considerably in that time. The rooms have always been dated (as noted on most reviews), but the overall experience had been saved by some of the hotels other offerings. This is no longer the case. The breakfast selection is very poor. Minimal hot offerings, watered down juices, and terrible coffee. During quieter times you have the option to have food made to order, although it’s hit and miss that you’ll end up with what you want. Parking used to be free. It’s now £10 a night for the privilege of leaving your vehicle in an often flood car park. Service at the bar is often slow, particularly when out of season. Every floorboard creaks, slamming doors rattle the building and the fire alarm was intermittently sounding during my most recent stay. The only saving grace is the majority of staff are pleasant and helpful. I try to stay at Denbies Wine Estate wherever possible now. Cheaper, more modern, free parking, plenty of electric car chargers, and a better breakfast selection.

Dear James, Thank you for leaving your review, I am disappointed to read you are your finding standards to be slipping. We have recent invested significantly in the quality of bedrooms and public areas. We have retained the most popular items on the Hot Buffet and offered the rest from the kitchen, guests have several choices of freshly cooked hot breakfasts, or they can grab a quick bite from the buffet in a rush. On the cold buffet we have introduced local, cheese and honey with a bountiful selection of fresh fruits, breads and pastries. We have recently engaged a number of new bar staff who will be dedicated solely to that area of our business, I am confident this will improve the bar experience all round. Guest who book direct with the hotel either via accor.com or at the hotel enjoy complimentary parking, those who book via commission driven sites such as booking.com, hotel.com will be asked to pay for their parking. James I am at your disposal during your next stay, I hope you will see a significant improvement from the bar in the coming days.

Untrained staff and dirty manager

Customer review rating 1.5/5

Mandy M. Families - Confirmed reviews ALL

Every staff member we had an encounter with bar the woman that checked us in (who was lovely) all had only started. The manager Mark presented dirty and was very unprofessional. The bar staff had to get a member of our party to pull their own pint and the prices were very expensive. The location is not within walking distance to anywhere . The food took a long time to be served and was not great. The grounds of the hotel are lovely but they need new staff and a quicker food service.

Dear Mandy, Thank you for providing me with an insight to your recent experience, I am sorry it was not as it should have been. I shall work with our team to ensure we learn from your experience. Once again thank you William

well placed for work.

Customer review rating 4.0/5

Vereuschka Business - Confirmed reviews ALL

one night. work meeting nearby.

Dear Vereuschka C., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office team

Good stop for Gatwick

Customer review rating 3.5/5

Dr M. M. Families - Confirmed reviews ALL

Planned one night before flying from Gatwick Airport Upgraded room was very pleasant . Slight issue with the food which was not fully resolved

Dear Dr M., Thank you for your feedback, I am sorry all was not as it should have been, I hope we can welcome you back in the future.

Decent hotel, with good polite service

Customer review rating 3.5/5

Giovanni Business - Confirmed reviews ALL

The hotel was fine. Good service, breakfast was OK. Just the rooms were a little cold, and the heating needs to be improved.

Thank you for your feedback, we shall look into these issues.

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Other web-users rate our hotel

  • 283 reviews 8.4/10 Location
  • 778 reviews 6/10 Room
  • 778 reviews 7.7/10 Service
  • 7 reviews 3.6/10 WiFi
  • 281 reviews 6.3/10 Breakfast
  • 271 reviews 4.9/10 Cleanliness
  • 201 reviews 9.2/10 Pool
  • 153 reviews 5.4/10 Value

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