Mercure Box Hill Burford Bridge Hotel

We really enjoyed our “secret escape” night here, tremendous value including a really delicious dinner and breakfast. Our room was very nice; quiet and peaceful, very clean, with a lovely balcony, comfy bed and a bath too. Products smelled lovely. The hotel is lovely. We loved all the cosy seating areas, lots of interesting art work every where, also an attractive bar and restaurant. The restaurant staff were very attentive and friendly, well all the staff were nice. Parking was included. We did a lovely circular walk from the hotel to the Stepping Stones and up to Box Hill, there are new steps and paths which made it much easier than our last visit! We will definitely come back again and I’d recommend it to anyone. I think the couple of previous negative reviews must have got mixed up with somewhere else because it was lovely and warm and cosy.

Worst hotel i have ever stayed in, damp, cold, no heating, no hot water, avoid like the plague or if you stay you may get the plague. The carpet in the corridor to the room was soaking wet, the smell of damp was so strong, should not have been open.

In a lovely location close to a nice busy town we could park easily and enjoy a couple of days in comfort and style. The bar and lounge are beautifully decorated and friends were able to join us there for drinks. It was a joy to see the Christmas trees and decorations. It was an effort to get our luggage upstairs so thank you to the charming young staff member who helped us so easily.

Stayed here for our wedding anniversary, wish we hadn’t,, although it’s a lovely location,and expensive hotel,,DONT be fooled by the luxury setting. Our room was cold all night, despite three trips down to reception to ask for the heater to be switched on , on our third trip down we were offered an extra duvet . The breakfast was awful, it was just Luke warm,and the hash browns we’re actually cold,,even the dish they were in was cold,,No attempt to keep them warm. The hot water for the tea had been standing, so it wasn’t boiling water for the tea, We did contact the hotel to complain, but they wasn’t interested. Will NOT be visiting this hotel again.

Great breakfast, good bar area, but rooms need updating. Good value for money and friendly staff.