Mercure Box Hill Burford Bridge Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 750 reviews

Mercure Box Hill Burford Bridge Hotel - Image 1
Mercure Box Hill Burford Bridge Hotel - Image 2
Mercure Box Hill Burford Bridge Hotel - Image 3
Mercure Box Hill Burford Bridge Hotel - Image 4

Description

Hotel extras

  • Outdoor heated swimming pool available to guests. Seasonally open.

  • Quiet location overlooking the tranquil River Mole and close to National Trust walks.

  • Onsite private parking available to guests.

  • Ideal for meetings, private functions and weddings for up to 180 people.

  • Emlyn's Restaurant offers hearty seasonal local dishes.

Our accommodation(s)

Hotel location

Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill
RH5 6BX DORKING
United Kingdom

GPS:51.254146, -0.321841

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EMLYN RESTAURANT

Emlyn Restaurant is open to residents and non-residents alike. Overlooking the gardens, you can experience fine British contemporary cuisine in an exquisite setting. Al fresco dining is available in our beautifully landscaped gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  750 reviews

TripAdvisor Rating  3.5/5  1,024 reviews

Good Stay

Customer review rating 5.0/5

Sarah Business - Confirmed reviews ALL

All great!

Dear Sarah G., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office team

Feeling tired

Customer review rating 2.0/5

Andrew D. Business - Confirmed reviews ALL

Nice welcome and surprise drinks on evening 2 but the hotel needs some modernization. We had to change rooms as the cooler was broken and the room we moved to had a broken tv remote. Sad that the pool is only open Jul-Sep this year as this is real plus feature which could be made more of.

Thank you for your feedback, we are working through a rolling program of refurbishments. The lido is great facility, enjoyed best during the peak of summer. Once again thank you William

Good stay

Customer review rating 5.0/5

Rob Couples - Confirmed reviews ALL

Really nice overnight stay in a quiet location.

Thank you for your review

try harder Burford Bridge... your customers deserve better.

TripAdvisor rating 3.0/5

Brian H TripAdvisor review

We phoned ahead on a quiet Sunday morning to make sure the Hotel was serving Breakfast / Brunch at 12.00. They said yes, but in the lounge. We arrived at 11.45...the receptionist was cold and looked like she couldn't care less. I had to ask twice about car parking...but I was ignored. The young waiter couldn't have been nicer...and apologised that the chef in the kitchen was having a 'Bad Day'....Brunch for two duly arrived...after 20 minutes !...My partners poached eggs were cold and not cooked through...but she ploughed on and ate what she could...my breakfast was good. There was a terrible tension about the place....and very few smiles. We have eatern here iin the past and its been fine...but this day left us with a bad taste...try harder Burford Bridge... your customers deserve better.

Thank you for your feedback, please accept my apologies that all was not as it should have been. We strive for consistency, not good and bad days I am afraid we have let ourselves down on this occasion. Please email the hotel operations manager Mani.Raman@accor.com so that he may make amends. Once again thank you.

Nice experience

Customer review rating 4.5/5

Phil Families - Confirmed reviews ALL

Very nice hotel, fairly priced. Well located and quite charming. The person I called to book the stay was fantastic Only tiny detail is the reception who was helpful but did not exactly made us feel welcome

In partnership with TripAdvisor

Other web-users rate our hotel

  • 273 reviews 8.6/10 Location
  • 702 reviews 6/10 Room
  • 672 reviews 8/10 Service
  • 9 reviews 7.1/10 WiFi
  • 247 reviews 5.1/10 Cleanliness
  • 244 reviews 6.6/10 Breakfast
  • 175 reviews 8.6/10 Pool
  • 139 reviews 5.2/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Dorking