Customer review rating 3.8/5 3,477 reviews
ALLSAFE approved hotel
An ALLSAFE Clifton Environmental certified hotel
Set in the Golden Acre wildlife park, ideal for exploring
Wedding facilities capable of accommodating 225 guests
Feel Good Health Club with gym, sauna and pool
Leeds Bradford Airport (LBA) five miles away
Check-in from 15h00
Check out up to 11h00
All bedrooms feature an HD LED TV and complimentary high speed WiFi, and most have balconies with views of Golden Acre Park or the hotel grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. F our poster rooms are also available.
Classic room with 1 double bed
Standard Room with 1 double bed Garden side
Subject to availability
Classic room with 2 single beds
Standard Room with 2 single beds Garden side
Subject to availability
Classic room with 1 single bed
Privilege room with 1 double bed and garden view
Subject to availability
Classic family room for 2 adults and 2 children
Number of meeting rooms: 15
Maximum size: 191 m²
Maximum capacity: 325 people
Maximum banquet capacity: 225 people
100% genuine reviews from our guestsFind out more
Almost everything that could have gone wrong went wrong
Ben G. Families - 27/07/2021 Confirmed reviews ALL
In our first room the light in the bathroom was in the bath with (presumably live) wires hanging out of the ceiling. We were offered another room when we came back several hours later, to find that there was someone else already in the room (a member of staff had let us in). We were asked to sit in the bar while another room was found. We had two young children and it was getting late - after 30 mins of waiting we were finally given another room, although the spare bed was not made. Someone came and made the sofa bed, which was broken at the bottom and sloped into the middle which meant our children were unable to sleep properly. Given it was our third room and was now well past the children's bedtime, we put up with this. When booking in we had asked what time we would like breakfast - we asked what time it started and were told 7.30am. Upon arriving for breakfast, even though our names were down for 7.30am, we were told it didn't start until 8am. The staff were very helpful in allowing us earlier access to sit down. All of the following were also broken in our room: several light switches, remote control batteries, toilet flush. The mattress in the sofa bed was also very thin and looked dirty. In the swimming pool and changing area the pool was dirty and I had to try 4-5 lockers before finding one that worked. The staff tried their hardest, but this was honestly the worst hotel experience I have ever had.
Jackie S. Families - 27/07/2021 Confirmed reviews ALL
Farcical and stressful from start to finish this included; trying to make a reservation with a ‘ buy a gift voucher’, communication with the hotel, standard of room and cleanliness, quality of bar food and the fact a payment was taken on my credit card for the stay the day after we left despite the fact I had already clarified on 3 different occasions that we had used a voucher. I then had an issue with trying to get a refund which was not easy as every time I contacted the hotel someone would say they would look into it and get back to me which they did not. After the 3rd attempt someone did finally sort this out. Very disappointed, the only good things were that the reception staff and manager were very friendly and tried to sort out all the issues with the room and did move us as the overflow into the bath was leaking and the cooked breakfast was lovely.
Alison Couples - 27/07/2021 Confirmed reviews ALL
Hotel rooms need attention, overall grubby not worth the money we paid. The staff were all very good they saved the day. Not possible to eat in restaurant no one advised us to book, so we had to go out to find somewhere. The leisure pool was nice, warm water but needs attention, damaged tiles etc
It reminded me of the BBC programme of the 70's "Fawlty Towers" . Chaotic and disorganized.
Paul R. Couples - 27/07/2021 Confirmed reviews ALL
This is a comment related to the Mercure Leeds Parkway Hotel . Upon arrival just after 6:00pm on Friday 23rd July we were given our room entry card, only to find that the room was already occupied (a suitcase on the bed and clothes in the wardrobe). Bearing in mind that I had made specific requirements for a twin bedded room preferably on the ground floor (because we had a Show trolley for two small dogs which we didn't want to have to manoeuvre up stairs or in a lift ) located on the garden side. After a wait of about 20 minutes, we were offered another room, but with a double bed which we said was unacceptable. It didn't meet our specific request. After about an an hour and a half after our arrival , we were told the only room available was on the 2nd floor which had been set out as twin beds but meant we had struggle with our trolley in the lift. It was clearly obvious that other guests were also having difficulties with various issues relating to service. Having finally been allocated a room, time was getting on and we needed to make sure we could still get a meal before dining finished for the evening. We ordered a meal in the bar area with a request for a bottle of Pino Grigio only to be told that bar staff would have to get a case of bottles from the store ( therefore at room temperature) so the only way they could offer to serve it to us chilled was to attempt to cool it in a wine bucket full of ice and water. It didn't really work during the time it took to eat our meal. Other issues we discovered : The door to the balcony would not lock, the light in the bathroom continually flickered , and we reckoned the batteries in the TV remote needed replacing and the towel rail in the bathroom, which was electrically powered could not be turned off. ( room 419) The whole place looked like it needed some attention and update.
Stephen M. Families - 27/07/2021 Confirmed reviews ALL
Poor. No draft beer in bar. No room service available. Rooms are extremely tired and my room had wires exposed and a bit of the headboard hanging off the wall. Orange juice at breakfast was watered down.
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