Mercure Leeds Parkway Hotel

Mercure Leeds Parkway Hotel 3 stars

Customer review rating (ALL Rating) 3.0/5 171 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set in the Golden Acre wildlife park, ideal for exploring

  • Wedding facilities capable of accommodating 225 guests

  • Feel Good Health Club with gym, sauna and pool

  • Leeds Bradford Airport (LBA) five miles away

ALLSAFE approved hotel

Hotel location

Mercure Leeds Parkway Hotel

Otley Road
LS16 8AG LEEDS
United Kingdom

  • YORK STREET:  YORK STREET

  • By plane

    LEEDS BRADFORD At 7.89km / 4.9 miles

  • By train

    HORSFORTH At 5.63km / 3.5 miles

GPS:53.867864, -1.592202

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE

The Brasserie Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal in a relaxed atmosphere for an enjoyable dining experience.

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi, and most have balconies with views of Golden Acre Park or the hotel grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. F our poster rooms are also available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.0/5  171 reviews

TripAdvisor Rating  3.5/5  1,351 reviews

We’ll located but shambolic computer system

Customer review rating 3.0/5

James W. Families - Confirmed reviews ALL

Hi, I have already sent a separate complaint that I was notified would be sent to you to respond. The fact that I am briefly duplicating that email is indicative of the IT chaos that appears to reign at Mercury. In essence, it took me half an hour to book in on the day as the guaranteed booking email I had seemed to be totally at odds with your system. The staff were apologetic but still kept seeking to charge me substantially more than my booking price on the day until a more senior receptionist finally accepted the details in my booking reference. I also had to revisit reception again the same evening to insist on the extra bed which was clearly noted on my booking but was not recorded on the system and for which it was sought further payment. As a greeting experience it was humiliating for my family to have to wait that time in the lobby after a long journey from Bristol, and hardly made us feel like valued clients. The hotel itself was otherwise to our satisfaction Regards

Dear James W., Thank you for taking the time to tell us about your experience at the Mercure Leeds Parkway Hotel. I am sorry the experience you had at Mercure Leeds Parkway which did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Leeds Parkway, we try and achieve the optimum level of guest satisfaction to achieve and provide a superior service and experience for every customer; therefore your feedback is very important to us. As I have mentioned in my separate email the problem you have faced has been addressed with the further training with the team to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, K. Arora

Relaxing stay

Customer review rating 5.0/5

Ahartley Business - Confirmed reviews ALL

Very friendly staff, clean and quiet hotel, great facilities

Good location

Customer review rating 3.5/5

John R. Couples - Confirmed reviews ALL

Altho the hotel was a fab location little things left a lot to be desired such as poor tiling in bathroom lights not working in bedroom and bathroom missing draw in bedroom and unsavory balcony that was in desperate need of a paint and general fixing

Excellent hotel, great location

Customer review rating 4.5/5

Khadija M. Couples - Confirmed reviews ALL

Excellent hotel, y decor in the room, quite comfortable bed, balcony was a nice touch! Location super easy to get to Excellent customer service Could do with more powerful showers but otherwise couldn’t fault it

Super service from a great team

Customer review rating 5.0/5

H. C. Families - Confirmed reviews ALL

With my 3 kids over new year, we needed support twice from the hotel team. First up we had noisy neighbours in a large group at a function, new room provided for sleepy kids. And even better on the final morning, a sudden injury to dad meant that the kids enjoyed a rota of helpers to get through breakfast and load the car. Perfect!

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