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Mercure Leeds Parkway Hotel 3 stars

Customer review rating 3.8/5 3,465 reviews

ALLSAFE approved hotel

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How it works?
Mercure Leeds Parkway Hotel
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+ 11 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set in the Golden Acre wildlife park, ideal for exploring

  • Wedding facilities capable of accommodating 225 guests

  • Feel Good Health Club with gym, sauna and pool

  • Leeds Bradford Airport (LBA) five miles away

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Business services
  • 15 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Leeds Parkway Hotel

Otley Road
LS16 8AG leeds
united kingdom

Tel: +4401133611812

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • YORK STREET :  YORK STREET

  • By plane

    LEEDS BRADFORD At 7.89km / 4.9 miles

  • By train

    HORSFORTH At 5.63km / 3.5 miles

GPS :53.867864, -1.592202

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi, and most have balconies with views of Golden Acre Park or the hotel grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. F our poster rooms are also available.

Our restaurants and bars

THE BRASSERIE

The Brasserie Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal in a relaxed atmosphere for an enjoyable dining experience.

LOUNGE BAR

The Lounge Bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are also available.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 191

  • Maximum capacity: 325 people

  • Maximum banquet capacity: 225 people

Find out more

Our guest reviews for
Mercure Leeds Parkway Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,465 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,247 reviews

Tired and lack of action to fix problems

TripAdvisor rating 2.0/5

Roam750474 27/07/2021 TripAdvisor review

First the positives, the staff were all very friendly and breakfast was fine. The negatives, the property is very tired (like our shower control almost falling off in our hands etc) and it appears that Mercure are running it down gradually vs. redeveloping. The staff were trying, but obviously lacked experience or enough hands on deck. When we arrived my daughter's bed (for our family room that is actually a camp bed) was not in our room and it took over 1.5 hours to sort out the issue; while we waited in reception. Then in the night the camp bed springs started to fall out so it became too unconformable to use, after our long delay to get any bed upon arrival, we replaced the springs ourselves and struggled on for one more night. The same thing happened so we had to stop using it. We asked the next morning to resolve the issue fully, but when we returned in the evening it had not been touched. We had to complain again and it was finally resolved. When we left we wanted to talk to the manager. They were not available and the receptionist gave their card. My wife rang and emailed several times to complain/discuss our experiences, but no response was received. Very disappointing. I would avoid, as despite the friendly staff the lack of responsiveness to our issues is totally unacceptable. A shame as the location is good. I will not give a terrible rating as the hotel didn't spoil the overall enjoyment of our trip to Leeds, but "poor" is pretty generous I feel.

Excellent staff

Customer review rating 4.0/5

Anonymous Families - 24/07/2021 Confirmed reviews ALL

Very welcoming and accommodating staff particularly Nickash & Julie

Customer review rating 3.0/5

James B. Families - 23/07/2021 Confirmed reviews ALL

Comfortable beds. No air con! Spacious rooms but need renovation. Stains on carpets. Kind and friendly staff but very slow food service. Generous breakfast spread.

Enjoyable stay

Customer review rating 4.0/5

Del Couples - 23/07/2021 Confirmed reviews ALL

Nice hotel we had a room with a balcony over looking Golden Acre Park which was lovely

Staff were fantastic

Customer review rating 5.0/5

Mark O. Business - 21/07/2021 Confirmed reviews ALL

Fantastic staff especially the reception lad who had just started the day I stayed and the bar lass was who had started 3 days previously , for new starters they where amazingly professional

Unsuitable room

Customer review rating 1.0/5

Tina O. Families - 20/07/2021 Confirmed reviews ALL

We had a family room for 2 adults and 1 child booked from Thurs 15th-Sun 18th July 2021. Under the name Dr Rorie O. - room 127. On our arrival we noticed that there was only a double bed in the room. We went to raise this with the reception who assured me it was a ‘family room’ and that they would put a camp bed in the room. I questioned that shouldn’t a family room have a proper single bed in the room too not an additional make shift camp bed but they say that’s all they could do. We had to wait in the lounge for over an hour with my young daughter. It was nearly 9.45pm by the time we went back into the room and I was not happy at how flimsy the camp bed was. However, because it was so late didn’t want to wait another hour for them to try and improve the situation. My daughter didn’t have a good sleep at all and in-fact three springs had sprung off the bed and she was sleeping in a well and a big dip, feeling all the rods underneath her. I have photos that I will forward to you. After reattaching the springs for the 2 nd night and after another very unsatisfactory sleep (In which my husband had to sleep in the camp bed so my daughter could share the proper bed and have a decent sleep) we complained again. This time they put in a better camp bed for the 3rd night. That evening I questioned another member of staff if room 127 was a family room and shouldn’t a family room have a proper bed and the staff member agreed with me saying it was the usual standards. I said that evening could we talk to the manager and on the morning of check out on Sun 18th they said wait in the lounge and you’ll come to us. We waited and waited and of course no manager arrived. There was no apology about it. My husband and I realise you were very understaffed but standards like the milk being in the room being out of date and the shower control nearly fell off as we turned the shower on and off, was very poor. The room was also not cleaned to a very high standard.

disappointed

Customer review rating 1.5/5

Brian A. Families - 20/07/2021 Confirmed reviews ALL

1. We booked an accessible room clearly stated on booking confirmation. Hotel didn't have us down for an accessible room. Manager sat is down with pot of tea and went off and went off to resolve the problem in a calm and efficient manner. 2. Hotel looked tired and in need of some TLC. 3. It appeared there was a shortage of staff as tables in the lounge areas were unattended. 4. There was 2 weddings in the hotel on the Saturday and many guests were not wearing face masks. 5. Breakfast was very good. Wide range of choice. Dinner choice not so good.

Not family friendly as claimed.

Customer review rating 0.5/5

David M. Families - 19/07/2021 Confirmed reviews ALL

Our stay was very disappointing and short-lived as they couldn’t provide a cot for our two month old even though we had requested one five weeks earlier when we booked. This resulted in us having to find last minute alternative accommodation. Some may say we could have co-slept, however, the rooms don’t have air con and it was 27 degrees in the midst of a week/10 days of extremely hot weather, co-sleeping could have resulted in overheating and death. When we finally found the room (we were wrongly directed) the door handle/key card was loose and almost hanging off the door. The cabinet facings in the bathroom were hanging off and the Lino was peeling off the floor. I have no problem with things being dated but it was in need of some serious repairs. Finally, the website claims that the hotel is family friendly but the restaurant doesn’t open until 6pm, which means that realistically we wouldn’t be eating until 6:30pm, given time to order and prepare the food. Our 4 year old eats dinner about 5:30 so we tried to book for 5pm but were told it wasn’t possible. This is not family friendly. Finally, when we then chose to order from the lounge menu (no kids section) the bar claimed that they didn’t have any bottles of water. I understand it was an exceptionally hot day, however, surely this would required there to be more water available. All of this happened but no staff seemed that bothered and there was no help from management. All I can say is that I had regretfully encouraged my wife to chose a Mercure as I’ve had previously positive experiences but this has completed changed my view of this group of hotels.

Hotel was nice but I didn't get things I requested

Customer review rating 1.5/5

Lauren Couples - 17/07/2021 Confirmed reviews ALL

I requested a privileged room specifically for the robes and slippers which upon arrival we did not have. I requested a bottle of champagne to be added to the room as my partner and I was celebrating. We didn't receive this either, and as it was a suprise I didn't mention it to the desk. The shower wasn't easily adjustable as it was built into the wall, and my partner was too tall for the shower as the shower head only reached his chest. After we checked out, we received a call later stating we still owed money on our room. Even though we paid our room bill at check in. The bottle of champagne was never received yet they still required us to pay for it. It took 5 separate phone call conversations to eventually rectify this situation. However, after finding out that room service put the bottle of champagne in someone else's room. They then requested further payment for the room (which was not mentioned before in previous calls and we had paid for at check in). Eventually they found our card payment on our system and the matter was put to rest after requesting I send proof of payment that I was never given. Overall, the staff seemed disorganised and unable to communicate with one another. Rooms were fairly clean and the walking trails surrounding were lovely. However I will not stay again.

Tired and shabby

Customer review rating 3.0/5

Freya P. Couples - 16/07/2021 Confirmed reviews ALL

The staff were helpful overall but the hotel is in desperate need of updating. The bathroom floor tiles were cracked, meaning we had to wear shoes in there to avoid cutting our feet. There was a bad smell of damp from the bathroom. We had 1 towel. The heating was on full blast and the windows wide open. There was no dairy alternative for milk with breakfast, which is very poor in this day and age.

Enjoyable stay

Customer review rating 4.0/5

John P. Friends - 13/07/2021 Confirmed reviews ALL

Lovely room superb breakfast,whole place really clean,only problem was bar,not enough staff,poor selection of draught beer in fact only one available which ran out along with other drinks

Well located

Customer review rating 2.0/5

Craig R. Families - 13/07/2021 Confirmed reviews ALL

The hotel in general was good however the room was dirty, bathroom was dusty, bath full of dead files, the floor needed cleaning as did the patio doors and the bedside tables and desk which really were unclean unwiped. Even the remote control for the TV was disgusting full of brown dirt and hair. I cleaned around myself with antibacterial wipes as we had our 4 year with us. Should not need to clean a room on arrival.

Overnight in Leeds

Customer review rating 3.0/5

Egerton T. Solo - 13/07/2021 Confirmed reviews ALL

Needs updating. But staff and Gen Manager were excellent and welcoming

Tired rooms with stale smells

Customer review rating 2.5/5

Boris Friends - 13/07/2021 Confirmed reviews ALL

The rooms were very tired and dated with peeling wallpaper, 90’s decor and a rather unpleasant smell about the whole room, especially the bathroom. I could have lived with that if the room had been less than £50 for the night and close to shops and eateries…. But it was none of those.

Disappointed

Customer review rating 2.0/5

Dilani G. Business - 24/03/2020 Confirmed reviews ALL

Tv did not work. I asked at 8:45 for it to be mended and at 21:00 someone called the room to ask if it was ok to mend it now. Cleaning substandard. Dirty cutlery left in room after clean. Several other irritations. Staff helpful, except for one man who when I asked if I could have some salad with my pizza room service just snapped no. Room service pizza cold Hot chocolate and marshmallows came without a spoon etc.

Good weekend break

Customer review rating 4.0/5

Julie S. Couples - 23/03/2020 Confirmed reviews ALL

Visited for my birthday weekend with my husband We were met by a very friendly receptionist. In the room they had left prosecco and balloons which was lovely. We had our evening meal at the hotel and it was very nice. At breakfast the following morning the buffet was ok with reasonable choice. However the coffee was undrinkable! The following morning I asked for poached egg on toast which was lovely. I informed him that the coffee was horrible and asked if I could have one from the bar. He said no one else had disliked it. Two other people heard me and said to me that they were unable to drink it either but like me on my 1st morning hadn’t said anything. So all in all a lovely stay shame about the coffee !!

It was average

Customer review rating 3.0/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

An out dated hotel needing a massive up date

Great staff

Customer review rating 3.5/5

Anonymous Solo - 23/03/2020 Confirmed reviews ALL

Lovely setting, really helpful staff, clean room. Would say the hotel needs some spent on it as it was looking worn down or shabby in some places.

Good location

Customer review rating 5.0/5

Steve G. Couples - 21/03/2020 Confirmed reviews ALL

Arrived late afternoon and room was ready. All staff friendly and welcoming. Restaraunt service was excellent. Check out in the morning was swift and taxi booked by the hotel was waiting outside.

Great location, great staff

Customer review rating 5.0/5

John Couples - 19/03/2020 Confirmed reviews ALL

We had 3 nights in your hotel where we have stayed before and as usual you delivered a satisfying stay.

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