Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 487 reviews

Mercure Swansea Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  487 reviews

TripAdvisor Rating  4.0/5  488 reviews

Look can be deceiving

TripAdvisor rating 5.0/5

AllieC7 Couples - TripAdvisor review

When we pulled up to the hotel, we thought we’d made a big mistake. It looked dated and ‘motel’ like, but when we walked in, the girl behind reception was lovely, helpful and professional, and whilst the carpets were dated on the way to our room, the bar area looked bright, modern and inviting. We stayed for two nights, and whilst there was nothing much around the vicinity, we stayed at the hotel to eat (lovely food) and drink in the bar, where every single member of staff had a smile on their face and were so helpful. Breakfast was absolutely brilliant, and the room was spacious and clean. Will definitely stay again.

Dear Allie C7, Thank you so much for taking the time to write your kind review further to your recent stay. I am constantly telling our team that we may not be the Ritz, but if we look after people, keep the place clean, serve good foo with great service, that's all we cando, and its all our guests need, so your review is perfect illustration of my point. So gladt o hear that you enjoyed your stay, and I will be putting your feedback front and center on our staff notice board now. Thanks you once again for your feedback. Best regards Ian

Excellent stay

Customer review rating 5.0/5

Fraser Families - Confirmed reviews ALL

Lovely hotel and stay.

Dear simon b., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good sleep quality friendly helpful staff

Customer review rating 4.5/5

Ray Families - Confirmed reviews ALL

Stayed to go to football. Not much round the hotel but there are different options for buses into the city. Ate at the hotel, food & service good. Wifi was good. Sleep quality was good.

Dear Ray A., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Happy 1st visit

TripAdvisor rating 5.0/5

413natashah Solo travel - TripAdvisor review

Called in for a coffee on a cold damp Thursday morning. Welcomed with a big smile by Kelly who went out of her way to make me feel comfortable, engaged in conversation, sometimes as a lone person you don't feel comfortable going in to a strange place alone but I would honestly be happy to go here anytime. Thank you

Hi 413ntaashah, Thank you for you kind review, I was thinking you must have the wrong hotel as we never get cold damp Thursday mornings in Swansea :-), but then I saw Kelly mentioned, along with he r big smile, and thought, no its definitely us. Thank you for taking the time to comment on your visit, and I will pass on the feedback. Best regards Ian

Great stay

TripAdvisor rating 5.0/5

Scc127894 TripAdvisor review

Great experience.comfy rooms and extremely friendly and helpful staff.was served by sarah at the bar and she was extremely polite and nothing was a problem for her.grest hotel will be staying again when I'm next in the area for work commitments

Dear SCC, Thank you for you kind review, and I shall pass on your comments to the team, in particular Sarah who is one of our up and coming young stars. Ian

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Other web-users rate our hotel

  • 258 reviews 9.1/10 Location
  • 672 reviews 6.1/10 Room
  • 649 reviews 8.7/10 Service
  • 16 reviews 5.8/10 WiFi
  • 324 reviews 7.8/10 Breakfast
  • 293 reviews 5.8/10 Food
  • 276 reviews 6.1/10 Cleanliness
  • 209 reviews 4.9/10 Amenities

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