ibis Cardiff Gate - International Business Park Hotel 2 stars

A an overnight stay on business and a very good experience on arrival and check-in, along with a very comfortable night's sleep. Would stay again. Recommended.

Despite the friendly.helpful nature of the reception staff as an accor member I was disappointed with my stay - The room was obviously not fully prepared for my stay - no shower/hand gel - pillows and towels for one occupant rather than two (I had to get this from the receptionist). We were informed that the room would be cleaned, towels replaced etc for our second stay - this was not the case as we were informed on the Friday that no cleaning staff were available. I can appreciate the Covid 19 restrictions but other hotel visits were of a much better standard

On arrival I was told I was in room no 2 on entering there was a foul smell i went across the tommy to pull the curtains closed it turned out there was no net so had to keep them shut from Friday night until Monday morning at checkout I saw the two Single beds which were mo much wider than a shopping carries bag so pulled the bed out and moved them together to make a double on doing this looked down to what I can describe as a large amount of what looked like dead skin which I have pictures on my phone I tried to book into a new hotel but Cardiff was booked up so had to stay there I went into the bathroom and the wet room floor was soaking the shower was leaking Dow bad that the water was literally flowing out of the actual taps from the wall I then jumped in the shower after washing went for towel which had fallen of the rail on the back of the door and was soaking wet I then went to reception to tell them my findings they had put me in a disabled room with the sink height was abt knee height they informed me the maintenance man would not be back on duty until the Tuesday I have experienced some horrible situations in my time but nothing was as bad as that hotel it was a complete nightmare they gave one night of money back be aware this is called the ibis for a reason will not ever cross there door again

We have stayed at the hotel many times pre lockdown when visiting family and have always considered it good value for money. Our one issue this visit is the number of guests we encountered in the public areas without face coverings. We understood it was a requirement that masks should be worn but no attempt to enforce this appeared to be made.

Clean and comfortable. Breakfast bag adequate