ibis Cardiff Gate - International Business Park Hotel 2 stars

The hotel is quite tired looking and more budget. I had to change rooms because there was no hot water in the shower. The room we moved to had dirty curtains. My friend had to move rooms because her room stank of cigarette smoke. The breakfast was very average - very little choice and not very fresh.

We had two rooms one for my parents and the other for me and my miss both rooms were clean to a good standard we booked the rooms with breakfast which was very nice but the plates were to small which let it down should have been round plates but anyway it was of good quality and if needed we will stay again

The room was fairly standard. Plenty space, enough storage, adjustable temperature. Able to take the dog with no problems. It was too dark to see if we were able to go a decent walk from this location but there is enough grassy patches in the service station area to have a wander. In the evening there was no food available other than pizza. The pizza was lovely and to save me waiting for it, the reception staff brought it to me in my room. Friendly helpful staff. Breakfast had a nice variety of food, although the cooked breakfast was dry and overcooked, despite the fact I was there early. All in all, I would definitely go again. I don't expect the Ritz for that price and it was good value for money.

Good sized room and large bed. Good facilities including free WiFi. One small negative, there was no sockets near the bed.

Good quality room ,good service by friendly staff and a excellent breakfast , ideal location for me on this occasion would consider using again without any hesitation

The only negative I can say was that the spill vent at the top of the window in room 14 could not be closed, so there was a cold draught coming in, which meant I had to put the heater up higher than I would have preferred. Other than that, I would recommend the hotel as good value for money and a good experience overall.

Staff friendly and helpful. Very nice clean hotel with large room and nice bar area.

Reception staff very welcoming, friendly & efficient. Check in was a breeze. Rooms are basic but adequate for a nights stay. Breakfast exceeded our expectations and it was served until 11.45, allowing us to have a lovely lie in. Cardiff Gate service station is just a walk across a car park.

I’m a gold club member and in my opinion I was not treated accordingly

On arrival, we were checked in by a very friendly young man. Pleased with the room - our only negative was the lack of a wardrobe, but we had expected that. The big disappointment was the hot food at breakfast. Four days running, the only egs available were scrambled. This, despite the fact that your screen in the foyer shows a breakfast with fried eggs, as does your breakfast advert in the room. A daily reminder of what I was not allowed to have, despite requesting it !! Some tomato, or mushrooms, or black pudding would be nice. A sign at breakfast stated that 'Porridge' was available on request. It was not - another disappointment. A 'make your own' pot version was available, which was a poor substitute. If breakfast had not been included in our deal, we would not have purchased it on days 2, 3 and 4 !! The breakfast, as a whole, was good. All staff were friendly and professional.

Easy access, great location. Clean and tidy, great value for money.

I stayed on two occasions a couple of weeks ago - both times the staff were helpful and friendly, my room was warm and clean. My only mild complaint was that the sheet on my bed had a large hole. I reported this when I left.

Polite and helpful staff and comfortable accommodation

excellent value, great facilities.

It was satisfactory and the room was adequate for our brief overnight stay. Booked breakfast in the morning which was good. Check out hassle free.