Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 1,129 reviews

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

ALLSAFE approved hotel

Our accommodation(s)

The hotel's 172 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
United Kingdom

GPS:51.483986, -3.167448

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,129 reviews

TripAdvisor Rating  4.0/5  3,631 reviews

Certificate of excellence 2023

City centre hotel

TripAdvisor rating 5.0/5

HeatherD739 Couples - TripAdvisor review

Easy to find and park onsite. Staff are very polite and helpful, the hotel is clean and maintained to a high and modern standard. Facilities includes spa which is freely available to guests and treatments at an additional cost. The hotel is wee located and easy walking distance to shopping centre and castle area. Lovely restaurant and breakfast for £15 per person

Terrible reception staff… nice hotel, lovely spa

TripAdvisor rating 4.0/5

aadj TripAdvisor review

My husband and I booked an overnight spa break via spa for my 50th birthday. Booking was easy and we received an email with booking confirmation and a checkin time of 2pm. We arrived at the hotel for 1pm on my birthday to start our spa as our treatments were booked for 4pm. On arrival we entered the lobby to an empty reception desk, eventually a lady came to the desk and asked our names. She then abruptly told us that check in was at 3pm. I told the receptionist we were told 2pm and although we were early that we could use the spa as per our instructions. She then said…. Let me see your email! We produced our email with as I stated and instead of an apology, she marched over to a doorway ( presumably with someone in the room) and said ‘ we must tell it’s 3pm checkin!! Well what a Welcome! Not a great start . First impressions not great. We were ushered over to the spa, failing the checkin . After several hours in the spa and without a drink or being shown where to get a drink, I went to the spa reception. I was greeted by a lovely lady called Molly. Molly was lovely, she immediately showed us where to get refreshments and asked if we needed anything else. The spa was a little disappointing as there was a small child constantly screaming whilst in the pool and also a possible stag party which were very rowdy. We decided to go to the treatment room earlier and we were shown to a lovely zen room with large relaxing beds, candles and dimmed lighting….bliss. Our spa treatments were fabulous, ffion was amazing. Hotel room lovely and clean, fabulous views. Evening meal nice, restaurant and bar staff great. Breakfast plentiful . Would definitely go back. Reception staff definitely need customer service training. It was not nice being greeted as though we were lying and referred to as the ‘spa breaks’ booking! Well done Molly

Nice hotel

Customer review rating 4.5/5

M G. Friends - Confirmed reviews ALL

Spent a night in hotel. Facilities where very good. Upgraded for a city view.... have great view of building and nothing else...

Friendly Staff

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Good location and friendly staff. Bed a little uncomfortable but room was large.

Dear Tracie A., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very helpful staff espeacially Sarah Milford on corpaetate

Customer review rating 4.5/5

Ja Business - Confirmed reviews ALL

Easy no hassle

Dear Jason A., We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Pramod Shaw Deputy General Manager

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Other web-users rate our hotel

  • 1,200 reviews 7.7/10 Location
  • 2,544 reviews 6.5/10 Room
  • 1,840 reviews 7.3/10 Service
  • 31 reviews 7/10 WiFi
  • 1,024 reviews 5.3/10 Cleanliness
  • 865 reviews 4.5/10 Amenities
  • 847 reviews 7.1/10 Breakfast
  • 713 reviews 6.5/10 Wellness Area

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