Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating 4.2/5 9,668 reviews

ALLSAFE approved hotel

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Mercure Cardiff Holland House Hotel & Spa
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+ 11 Services

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Beauty salon Paying
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 14 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD cardiff
united kingdom

Tel: +442920435000

Fax: (+44)2920/488894

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS :51.483986, -3.167448

Our accommodation(s)

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: Bistronomy

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

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URBAN BAR & KITCHEN

Our comfortable lounge bar has intimate arrangements of big easy chairs and sofas making it an ideal meeting place, serving light refreshments and bar meals.

Non contractual photo

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 690

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,668 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,319 reviews

Excellent hotel - great customer service

TripAdvisor rating 5.0/5

I1046PGmartinm Business - 27/07/2021 TripAdvisor review

The hotel is in an excellent location for all of Cardiff. The facilities are brilliant with gym, pool and spa all available to guests. The customer service is excellent with all staff so willing to make the stay as easy and welcoming as possible. (Sunjan was particularly helpful with any questions I had)

Dissapointing

Customer review rating 1.5/5

Anonymous Couples - 25/07/2021 Confirmed reviews ALL

Check in felt rushed with limited information provided around services, and were told it was not possible to authorise a card to charge items to the room. The room had no functioning aircon so on a very hot weekend the temperatures in the room were very unplesent. At checkout I was rushed out and not given the oppertunity to discuss the issues during the stay. We have used this hotel a number of times in the past and it is no longer up to the standerd it used to be. Will look for alternatives in future.

Lovely staff, no air con

Customer review rating 3.0/5

Kris R. Couples - 25/07/2021 Confirmed reviews ALL

Staff were good, room was too hot. I still didn’t receive my free bottle of champagne as promised in my competition win

Great location

Customer review rating 5.0/5

Susan S. Friends - 22/07/2021 Confirmed reviews ALL

Really lovely hotel. Very clean and helpful staff. Rooms are a good size. Breakfast was excellent and felt safe here with all the measures they have put in for you during these unprecedented times. The gentleman who welcomes you for breakfast always greeted you with a smile and was helpful in pointing out everything. Would definitely recommend this hotel.

Wasnt happy with stay

Customer review rating 1.0/5

Lance W. Couples - 21/07/2021 Confirmed reviews ALL

Changed rooms 3 times and one of the rooms flooded when i had a shower... these were the best rooms at the hotel. On top of that in the morning they had kids swimming lessons in the pool which i was never told about. This was on my partners birthday and we went for a relaxing spa day and as you can imagine it was far from relaxing

Well located

Customer review rating 3.5/5

Gavin Friends - 21/07/2021 Confirmed reviews ALL

Nice and clean,but breakfast in the morning was very slow

Room had no Air con and slow service

Customer review rating 0.5/5

Tomas Couples - 20/07/2021 Confirmed reviews ALL

The room I had no air con in 30 Degree heat. You also gave us the room knowing this and not informing us and also you did not give us a van and it took 3-4 attempts to get one. In the bar we waited 40 minutes for a bowl of chips. We asked 3 times for them.

Great stay

Customer review rating 5.0/5

Joanna G. Solo - 19/07/2021 Confirmed reviews ALL

Beautiful room

Great hotel and location clean and tidy

Customer review rating 3.5/5

Sars Friends - 19/07/2021 Confirmed reviews ALL

Check in online but then also had to check in twice while at hotel which took over an hour and half altogether thanks to staff mistake and first girl giving away are rooms. The reason I checked in online was to take this hassle away. So over all that was not a great experience.

Nice pool , old rooms

Customer review rating 3.0/5

Alun G. Couples - 18/07/2021 Confirmed reviews ALL

Great location, friendly staff, air con in hotel rooms not effective , bad sleep experience

Nice room

Customer review rating 3.5/5

Rebecca Couples - 18/07/2021 Confirmed reviews ALL

The hotel is in a good location and the room was lovely, however a couple of issues with the booking. We had booked two nights, but they only had one in the system, despite me calling a few times prior to arriving. We were given the wrong room at first, but this was easily resolved. We paid extra for late check out, but our key stopped working at 12, so we had to ask reception to let us in the room. Other than this, lovely stay. Breakfast is nice and lots of choice

Good stay.

Customer review rating 4.5/5

Rosemary B. Solo - 17/07/2021 Confirmed reviews ALL

Accessible room and bathroom very large, also bed, which was really comfortable. Staff were very friendly and helpful, and dinner was excellent. Location is good - very close to lower end of town, with Starbucks next door nearly, and the excellent Planet Coffee a little further down. Important, as you can't get coffee or tea after breakfast at the hotel ☹️, (except from what's provided in your room). Pool area was a bit crowded, I felt, and I only visited once. Jacuzzi bubbles weren't working, and changing rooms were not particularly clean. Disappointing, as this is usually a big part of my experience.

Mixed Feelings

Customer review rating 2.5/5

Julie J. Couples - 15/07/2021 Confirmed reviews ALL

Great Location lobby and entrance very clean and welcoming Room felt a little shabby with heavily stained carpets, only 1 teabag for drinks. Pillows very uncomfortable Very limited breakfast, not good for vegetarians Gym facilities good, however social distancing not adhered to, equipment not cleaned by users before or after use. As an NHS worker found this very disappointing from a cleanliness point of view and did not visit again.

Very disappointed with our stay !!

Customer review rating 1.0/5

Nigel F. Families - 13/07/2021 Confirmed reviews ALL

Have stayed numerous times at this establishment and always enjoyed it , this time ,not so!!!!! Had a 40 minute wait to check in in a tight queue!! Was then told the pool and spa wasn’t open due to lack of staff ? Thought as I was meeting my son we’d pop to the bar for a drink , which we had always done and were shocked to find closed until 6 pm , we then had to pop to the local “weatherspoons “for a social drink ! In my two day stay my room wasn’t attended at all even though I’d asked for it , and even had to go and buy milk and teabags, which for a hotel of this stature is disgraceful!! Came back from an evening meal for a relaxing drink in the bar at 10:25 and were told we couldn’t be served anymore due to new rules , what’s going on !!!!! Overall a shocking stay that I couldn’t even get my car into your car park!! Thus then leaving on the road behind the hotel ! I hope this is read by the powers to be and not just disregarded . Hopefully I’ll hear from you and will be totally compensated for my two day stay Yours Nigel F.

Good hotel

Customer review rating 5.0/5

Anonymous Couples - 13/07/2021 Confirmed reviews ALL

Bit slow on reception, was crowded .Room & facilities excellent.

Fine Hotel, terrible room!

Customer review rating 3.0/5

Kevin T. Couples - 10/07/2021 Confirmed reviews ALL

Thr hotel in general, staff , bar area and spa were fine, nothing to write home about but we have no complaints. The room however (801) was situated right next to the lifts which were in operation continuously until after midnight. It was like trying to get to sleep next to a rollercoaster, Which started up again just after 6am! It was supposed to be romantic get away but turned into a rush to get home! The spa also was operating on reduced hours due to staff shortages?

Good location & hotel. Missing the little extras

Customer review rating 4.0/5

Charlie F. Solo - 09/07/2021 Confirmed reviews ALL

Lovely hotel, great sized, modern room (Privilege Room). Shame that the little finishing touches & extras were missing from the room (ie pen & pad, welcome pack, stocked mini fridge etc) but I guess this is down to the pandemic. Bar & Restaurant has limited opening hours which makes it difficult to be spontaneous!

Well located, good stay, spotless rooms!

Customer review rating 5.0/5

Leah R. Couples - 07/07/2021 Confirmed reviews ALL

Added an extra night onto our stay we loved it here so much!! Was such an amazing night!! Shame about breakfast as was a very small amount for price. Overall stay was amazing!

Brilliant stay

Customer review rating 5.0/5

Jean W. Couples - 07/07/2021 Confirmed reviews ALL

Lovely hotel, very friendly, good room and nice breakfast

New privilege rooms are amazing

TripAdvisor rating 5.0/5

I1046PGmartinm Business - 06/03/2021 TripAdvisor review

Stayed in the new privilege rooms and the decor is excellent with the bathrooms being extra special. All staff were all taking Covid safety steps and feel very well looked after by the team in Cardiff.

Dear I1046PGmartinm, Thank you very much for taking the time to leave us with your review. It is always excellent to hear when our guests have enjoyed their stay. We hope to welcome you back for your next visit to Cardiff. With regards, Wael Elassal. General Manager.

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