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Mercure Cardiff Holland House Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 3,172 reviews
Mercure Cardiff Holland House Hotel & Spa
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Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD
cardiff
united kingdom

Tel: +442920435000

Fax: (+44)2920/488894

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS :51.483986, -3.167448

Our accommodations

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic Double or Twin Room

  • Max. number of persons: 2
  • Area: From 23m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Superior Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: City side, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Privilège Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 26m²
  • Views: City side, Panorama view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Classic Triple room with three single beds

  • Max. number of persons: 3
  • Area: From 23m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Deluxe Suite with spacious living area and city views

  • Max. number of persons: 2
  • Area: From 60m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Presidential Suite with separate living area and stunning views across the city

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: Bistronomy

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN BAR & KITCHEN

Photo non contractuelle / Strictly non binding

Our comfortable lounge bar has intimate arrangements of big easy chairs and sofas making it an ideal meeting place, serving light refreshments and bar meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 690 m²

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,357 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,172 reviews

Mr Graeme F.

Customer review rating 4.2/5

Graeme F. Business - 17/01/2020 Confirmed reviews ALL

Lovely as always.

Was overbooked...

Customer review rating 4.2/5

Unhappy!! Couples - 16/01/2020 Confirmed reviews ALL

We did book and turn up but didn't actually stay.. they had overbooked and bumped into another hotel !!!!

Quite convenient, comfortable and welcoming

TripAdvisor rating 4.0/5

wat4der Couples - 16/01/2020 TripAdvisor review

A walk into the centre of town, with its restaurants, shops and other attractions, but not too far to be inconvenient for someone with mobility problems. Rooms are reasonable: the bathroom was a bit small and oddly laid out but perfectly functionable, the lights were either all on or off, which was a little inconvenient but acceptable, and the air con seemed not too effective. In all not too bad at all, suiting our needs without being really cosy and relaxing. Breakfasts were good, one can always find fault here, in most hotels, but I couldn't really complain. Evening meals too were good, we enjoyed ours and couldn't find room for a dessert. Wines were a bit diappointing, slightly overpriced for what they were in my opinion, but that is a matter of taste. Staff were, with the exception of our room cleaner who we met once, polite, efficient and pleasant. We stay here of preference when we visit Cardiff, and would have no qualms about returning in future.

Dear wat4der, We very much appreciate your 4* rating and wonderful comments regarding your Stay at the Mercure Cardiff Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our wonderful team. I am very proud of the service our team delivers and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again to the hotel very soon. Sincerely, Wael Elassal General Manager

A very pleasant, but very short overnight stop.

Customer review rating 4.2/5

P. A. E. Couples - 15/01/2020 Confirmed reviews ALL

I wish that I had time to appreciate the facilities more. Quick and easy check-in and check-out. Very helpful staff both in reception and restaurant. Smelly and slightly blocked drain in room hand basin. Awful TV platform (i.e. Freeview) with limited channels available and a complete inability to have a TV Guide.

Wonderful

Customer review rating 4.2/5

Deborah H. Friends - 14/01/2020 Confirmed reviews ALL

Stunning hotel. Very relaxing. Excellent facilities. Drinks slightly overpriced. On the whole, a fabulous stay for an excellent price.

Short notice booking

Customer review rating 4.2/5

Caroline Couples - 14/01/2020 Confirmed reviews ALL

Clean and comfortable room, friendly and efficient staff

The overall hotel is very well presented but the eye for detail in housekeeping was very poor

Customer review rating 4.2/5

Mark P. Business - 12/01/2020 Confirmed reviews ALL

No toilet paper for first night My room service tray was left outside room for 2 days My room was not made up (bed made) on last day Towel not changed on last day

Dear Markmr P., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02…00 or H6… if you wish to discuss this matter in further details. Sincerely, Wael Elassal General Manager

Mr h.

Customer review rating 4.2/5

Mr H. Couples - 11/01/2020 Confirmed reviews ALL

Spa break, quality dinner and breakfast. Excellent room, will stay again.

Dear Richard h., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Injury due to incident

Customer review rating 4.2/5

Veronica H. Couples - 11/01/2020 Confirmed reviews ALL

Resulted in injury due to the bed not being zipped together by housekeeping, so I was awoken at 1am with a painful stuck arm, still have bruising, the receptionist took a photo of bruising and filled in accident form that morning before check out but haven't heard anything. Feel trip was ruined due to not sleeping due to pain and worry it would happen again, and having discomfort for 48 hours after check out

Dear Veronica H., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on h6… or 02… 000 if you wish to discuss this matter in further details. Sincerely, Wael Elassal General Manager

Comfortable stay

Customer review rating 4.2/5

Anonymous Couples - 10/01/2020 Confirmed reviews ALL

Large comfortable bedroom, minimal toiletries and tea/coffee, breakfast poor, dinner good.

Dear Liz T., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Wael Elassal General Manager

Great stay great location

Customer review rating 4.2/5

Julie Couples - 10/01/2020 Confirmed reviews ALL

Lovely hotel very comfy bed and a great location.very friendly staff.thankyou for a great stay

Dear Julie E., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Good location, big room, friendly staff

Customer review rating 4.2/5

Sally Couples - 10/01/2020 Confirmed reviews ALL

As with most British hotels, cleanliness could be better, and we felt that the hotel was just short of being very good. Staff were really helpful and welcoming which was nice. Breakfast areas very nicely styled too. Bathroom missing in little details - lights near the mirror would be good - and towels were just adequate. My husband watched the manager (presumably - actually the only rather grumpy unhelpful perspn) tick all the boxes on his quality control sheet without stirring from the front desk...what is the point of that? Value for money was good.

Dear Sally W., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Wael Elassal General Manager

Great

Customer review rating 4.2/5

Dave S. Couples - 09/01/2020 Confirmed reviews ALL

Had a great stay as usual and asked fo a high floor which we did and as it was my wife’s birthday had a ‘Happy Birthday’ message with some truffles and a nice spacious corner room so was very pleased indeed

Dear Dave S., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Nice hotel but unfriendly service

Customer review rating 4.2/5

L. Couples - 08/01/2020 Confirmed reviews ALL

Reception staff in general wasn't welcoming, seems bored to assist the guests for checking in or giving touristic informations... only the one who made our check out was nice with us. Room was pleasant, comfortable andspacious. Gym facilities are very well equipped, spa is good but not cleaned enough. Breakfast was good with a large choice

Dear Valentin L., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Wael Elassal General Manager

Disappointing, no better than a premier inn

Customer review rating 4.2/5

Daniel L. Couples - 07/01/2020 Confirmed reviews ALL

disappointing experience, room was spacious but cold, it was warm by the door but no where else even with thermostat on 25. breakfast was fine but lots of dirty tables as there seemed only 1 or 2 people working (very hard) The bar area is very nice and comfortable. on arrival th3 car park was full and I was advised to park at the ncp, no-problem as the hotel offer 50% off the rate, but I was advised to move my car by reception the following day to the hotel carpark, but did not mention there was a charge and that it is more expensive than the ncp.

Dear Dan L., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Wael Elassal General Manager

Hazel, Cardigan

Customer review rating 4.2/5

Hazel Couples - 07/01/2020 Confirmed reviews ALL

Lovely hotel close to all amenities. Large comfy beds. Very quiet rooms. Great choice for breakfast.

Dear Hazel G., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Mrs B

Customer review rating 4.2/5

Mrs B. Couples - 07/01/2020 Confirmed reviews ALL

The hotel was very nice however I felt we could have been provided with more refreshments. The room was a superior room which I would have thought included gowns and slippers also the toiletries were very minimal for the room

Dear Alison B., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Wael Elassal General Manager

Good location

Customer review rating 4.2/5

Sb Friends - 07/01/2020 Confirmed reviews ALL

It was good but I did expect a bit more really. It compare to ibis/premier inn quality wise and was expecting to compare to Novotel/Jurys. It was a bit dated and tired but adequate. I had a swim and showers in the spa area were dirty.

Dear Suzanne B., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Wael Elassal General Manager

Mrs s p.

Customer review rating 4.2/5

Sarah P. Families - 06/01/2020 Confirmed reviews ALL

Lovely room with a view but pool area was too busy.

Very Good

Customer review rating 4.2/5

Simon Couples - 06/01/2020 Confirmed reviews ALL

Lovely stay, got a little upgrade for our anniversary, so thank you for that! Set menu in evening was simple (only 3 choices for each course) but was absolutely fabulous food! tasted amazing! Breakfast buffet could of had a few more 'continental' options but still was very tasty!

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