Mercure Cardiff Holland House Hotel & Spa 4 stars

We booked this hotel hoping for a high quality room. However, for some reason, we were put in a disabled room. This wasn’t a huge problem, however it did make the shower noisy (not sure why) and the sink too low for us. When the room was refreshed by housekeepers for our second night, we were not given new bed sheets, they just made the bed which I could’ve done myself to be honest. The eating facilities on the second floor did save our experience a lot because it was a beautiful area with attentive staff. In the future, I would hope that we’d be asked whether we would be ok with being put into an accessible room rather than the one we booked.

Not to good.we had to call out engineer as no hot water in room did mend it temporarily but then went off so had to have my evening out with conditioner on my hair. They did move us at 10pm only to have the same issue in that room too

Good location, I have stayed her a few times before. However this time the spa facilities were not very clean, lots of rubbish left behind in the changing rooms, hair in the shower cubicles and only two out of the four locks worked on the shower doors. In the bedroom the bedside light was broken with exposed electrical wires. Not so satisfied this time, I will think twice before booking again.

Good staff .Hotel rooms and pool area in need of redecoration.Porridge really nice but cooked breakfast tired and lacking taste.

Upgraded to a suite which was very spacious. No wine glasses in room, surprising lack of sockets to plus kettle etc in, very clean just lacked finer touches in bathroom etc. Staff were excellent and helpful

Was extremely difficult to find way into car park, and room was very cool on arrival. Otherwise clean, spacious, convenient location, and value for money.

I have lost count of the number of times we have stayed at this hotel - we like it for its location, facilities (including spa and swimming pool), friendly and helpful staff, on-site parking (if available) and views of Cardiff from the bedroom windows.

Had terrible time with booking .Booked for three people even had confirmed by email but girl on phone argued that I only booked for 2 .This took three phone called get sorted 30 min calls at my expense . On arrival the girls on reception most helpful . Stayed at hotel few time but will have second thought about booking this as spa break again . Spa treatment was amazing and Rachel was such a lovely lady . Pool area needs bit of TLC . Sauna not working . I don’t normally fill in the experience request but was very upset on the booking experience . The First Lady that took my booking was lovely but the different people after which I spoke with not good .

well appointed, very comfortable room and bed, helpful staff

Good location, great room , very clean , great views as on the 9th floor. Parking on site although there is a charge. Would definitely stay here again.

The staff give a five star service at all times

All amenities first class. The spa and pool were very good and the room I stayed in was amazing (gold member upgrade to a 15th floor corner Privilege Room with great city vews).

I have stayed with you on a number of occations and always found staff polite and very helpful. Was a bit dissapointed when using the swimming pool that the chemicals were so strong i could not stay in the water for more than a few minutes as my eyes were sore and ive since had a sore throat. I do like staying there as its so convienient for city centre shopping and theatre visits but do enjoy relaxing in the pool so hope this can be resolved before any future visits. I'd also like to thank yourselves and spa breaks for re arranging the date of my original spa break at short notice due to a family emergency the service was excellent and staff were very helpful during a stressful time.

Great break

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