Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 797 reviews

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Mercure Cardiff Holland House Hotel & Spa - Image 1
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Mercure Cardiff Holland House Hotel & Spa - Image 3
Mercure Cardiff Holland House Hotel & Spa - Image 4
24 26 Newport Road, CF24 0DD CARDIFF, United Kingdom

Description

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Complimentary fitness suite during your stay. Pool, sauna & steam room chargeable 10GBP

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

Our accommodation(s)

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

Telephone
Fax +44 29 2048 8894

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  797 reviews

TripAdvisor Rating  4.0/5  3,823 reviews

Certificate of excellence 2023

Shame

TripAdvisor rating 3.0/5

Oatsie68 TripAdvisor review

The entrance and welcome was lovely. The room was clean and tidy. However the bed wasn't nice at all. One side was comfortable but the other was like a bowl and uncomfortable. The air-conditioning couldn't be adjusted so turned it off. There were two oil fired radiators in the room so would suggest it gets cold due to the malfunctioning air-conditioning. The bar was supposed to be open til 23.00hrs but closed at 22.30hrs. They said that if you want breakfast in you room then leave the completed leaflet on your door handle outside the room and they will collect. This didn't happen. We had based our timings on the breakfast so we had a rushed breakfast in the restaurant. It was very bland and the sausages tasted of cardboard. The distance to the center was good walking distance just such a shame they didn't deliver on the other issues. They charge you for the breakfast in your room which they lost!!! Shame we didn't enjoy the stay and we will not return. We visit Cardiff regularly and thought to try a different hotel due to our plans on the Sunday.

Dear Oatsie68, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the warm welcome and found your room clean and tidy. However, we sincerely apologize for the issues you experienced with the bed comfort, air-conditioning, and breakfast service. Your comments are invaluable, and we will address these matters with our team to ensure better experiences for future guests. We appreciate your feedback and hope you might consider giving us another chance in the future.

Stay was ok, not 4star

Customer review rating 2.0/5

Amy Couples - Confirmed reviews ALL

Hotel feels run down and needs a revamp. No tea/coffee in rooms One towel Staff were lovely and location was good.

Top Class

TripAdvisor rating 5.0/5

753otraveller TripAdvisor review

Stayed overnight at this hotel. Hotel is an easy walk to the city centre. Check in was straightforward. Room was superb - my room had a great view of the city and was very spacious. Tea/Coffee facilities was noce to have. Didnt go to bar but was busy on the night i was there.

Dear 753otraveller, Thank you for your fantastic 5/5 rating! We're thrilled to hear you had a great stay and enjoyed the convenient location, smooth check-in, and the superb, spacious room with a view. It's also nice to know you appreciated the tea and coffee facilities. We hope to welcome you back for another enjoyable visit soon!

NICE HOTEL

TripAdvisor rating 5.0/5

99priteshr TripAdvisor review

I WAS UPGRADED TO A EXECUTIVE SUITE WHICH WAS A CLEAN, BIG ROOM. THE HOTEL WAS PRETTY BUSY WITH A GREAT SPA AND GYM AREA. SPECIAL THANKS TO MOLLIE THE MANAGER AND MATT THE PT AT THE SPA. GREAT SPEAKING TO MATT AND WISH EVERYONE WELL. DEFINATELY BE BACK SOON.

Dear 99priteshr, Thank you for your fantastic 5/5 review! We're delighted to hear that you enjoyed your upgraded Executive Suite and found it clean and spacious. It's great to know you appreciated our busy spa and gym areas, and we'll be sure to pass along your kind words to Mollie and Matt. We're thrilled you had such a positive experience and look forward to welcoming you back soon!

Mercure Spa & Leisure

TripAdvisor rating 5.0/5

Elara B TripAdvisor review

I recently had the pleasure of visiting the Mercure Spa, and i had the most amazing time ever also I was absolutely blown away by the cleanliness and overall ambiance. shoutout to Simona, the incredible cleaner, whose attention to detail truly makes a difference. She not only ensures everything is pristine but also adds a personal touch with her warm smile.If you’re looking for a rejuvenating experience in a spotless environment, Mercure Spa is the place to be! Highly recommend!

Dear 559elarab, Thank you for your wonderful 5/5 review! We're delighted to hear that you had such an amazing time at the Mercure Spa and were impressed by the cleanliness and ambiance. Your kind words about Simona’s attention to detail and warm smile will be shared with her—she will be thrilled to hear it made a difference to your experience. We truly appreciate your recommendation and look forward to welcoming you back for another rejuvenating visit!

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Other web-users rate our hotel

  • 1,210 reviews 7.7/10 Location
  • 2,556 reviews 7/10 Room
  • 1,904 reviews 7.5/10 Service
  • 33 reviews 7.4/10 WiFi
  • 1,035 reviews 6.3/10 Cleanliness
  • 905 reviews 5.3/10 Amenities
  • 733 reviews 6.6/10 Breakfast
  • 704 reviews 6.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.