A very good location and comfortable room.

The hotel was LOVLEY and clean and comfortable,but staff went out of there way to make it a very special stay.

Very good location and rate I got was good value. All staff friendly and professional. Breakfast was decent although juice wasn’t great quality. My room was a good size but it felt tired and definitely needed a new mattress.

Didn’t get bottle of wine on arrival as requested and paid for so was not happy about that. Also luggage wasn’t taken to our room after we arrived at 3pm for check in. No room service also which I didn’t expect

We were so pleased we extended our reservation by one more night

We recently stayed at the Mercure Holland House Hotel, Cardiff in a superior room which was very pleasant, spacious and presented very well. The breakfast was slightly disappointing, with a very basic menu. We stayed an extra night and purchased a half board package in a superior room with evening meal, wine and beers. Again, the food was extremely disappointing, and appeared to have been created by a person with limited cooking experience, we were really disappointed, so much so, we left the main course and left the restaurant. The menu being offered as part of the package was basic with very limited choice, which wasn’t explained at the time of purchase, otherwise we wouldn’t have purchased it, this was very unfair. The offer of wine and beer was again unfair, with staff not being aware of the offer, and there being confusion as to what was being offered. The red wine which arrived was a basic house wine, and one beer. It appeared to us that the hotel was under staffed, and wasn’t operating as smoothly as we have previously experienced. The experience particularly of the second night left us feeling ‘short changed’ Disappointing!

Very clean

Stayed 3 nights over Christmas had an enjoyable stay.

Firstly we would like to say thank you to the staff, especially Shaun and Lloyd. Great hotel and the decor over the festive season. Only thing I would mention about would be the breakfast . The chief was not accommodating (he looked like he rather be in bed!), the selection of food was poor especially over the festive season and when you have children! No muffins, no salmon, pancake etc just very basic for what you are paying. If he was working alone, another cook should had been there to assist! This let the stay down!

Nothing to fault really no parking in hotel however NCP a short distance away with good discount. Nice room

Good location, comfy beds, nice showers, lovely spa

Clean , tidy and peaceful stay in a very comfortable bed. Will stay again soon :-)

I had to cancel my trip but you keep sending me this survey.

had a great stay after going to motor point arena. Very clean, well maintained hotel

There were some cleaning issues in the room, such as an old sock left in the wardrobe by the kettle, and some drink slashes up the wall. The spa was lovely but my treatment of a hot stone massage wasn’t as good as I’ve experienced previously. The food was fantastic and the service was great.