Mercure Cardiff Holland House Hotel & Spa

I stayed here while in Cardiff on business, easy to find, parking available close by at discounted rates. Very central. Nice room, as I was high up I had a great view over the Cardiff skyline. Really comfortable bed that gave me a great night's sleep. Lovely breakfast in the morning. Very helpful and friendly staff. I'll definitely stay here again when I'm next in Cardiff.

A beautifully clean hotel with a good spa. Excellent service from all staff, especially Toni-Marie on reception. Breakfast was great, an excellent choice and all food nice and hot. Dinner was also great. However for such a lovely hotel I think the dinner menu could be of a higher standard. All in all a fantastic stay and great experience.

I regularly stay at the hotel as I commute to work in Cardiff and usually after a long journey! Staff at reception are great, really accommodating and helpful. Rooms usually have a good space to work in between meetings. The gym area of the spa is well-equipped and breakfast is good.

Although I have been told the stay was pleasant by the staff member who I booked this for, the actual booking process and subsequent communication was very poor. - Initally looked at booking on line, but noticed that booking T&Cs said the card must be presented at check in which wouldn't be possible. - Rang the hotel directly to ask what to do and was directed to the main reservations number. - The price quoted on the phone was around £50 more than online and agent was adamant nothing could be done. However, indicated that a 3rd party form could be completed. - Reservation (and FULL payment) made online, and immediately emailed the hotel to ask about a 3rd party authorisation form. - A reservations supervisor replied with required forms and notes of what should be sent back. - Despite A) the form saying "I authorise Mercure Holland House Hotel to debit my credit card as per the above details", and B) all photo I.D. and copies of the cards sent as requested - the person who was checking in was told they could not do so without the card. Why, when paying in full in advance, do you need to present the card used to pay? Even more so, why have such 3rd party authorisation forms available when this is not enough? Why did the 'reservations supervisor' indicate that this was acceptable when it wasn't? How does one make a booking for someone else - business or otherwise - when the only means to do this (by phone) cannot access the same rates? It has wasted a lot of my time trying to do the right thing before booking, the subsequent tidy up and feedback, as well as your own hotel staff trying to solve what seems like a systemic problem.

Lovely stay but often my reward points don’t get applied despite requesting each time from reception