Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 846 reviews

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Mercure Cardiff Holland House Hotel & Spa - Image 1
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Mercure Cardiff Holland House Hotel & Spa - Image 3
Mercure Cardiff Holland House Hotel & Spa - Image 4
24 26 Newport Road, CF24 0DD CARDIFF, United Kingdom

Description

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Complimentary fitness suite during your stay. Pool, sauna & steam room chargeable 10GBP

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

Our accommodation(s)

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

Telephone
Fax +44 29 2048 8894

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  846 reviews

TripAdvisor Rating  4.0/5  3,812 reviews

Certificate of excellence 2023

Customer review rating 3.5/5

Mrs K. E. Couples - Confirmed reviews ALL

Embarrassing start when receptionist asked for payment card, produced and told wrong one!! Ended up rummaging through my bag for other card to discover that original was the correct card, as I showed my banking app with the amount displayed. No apology just the “ the bank must have changed the last four digits”. No - that don’t happen you must have looked at the wrong number, so embarrassed did not hang around to query. Went to spa next day give in room key as security, went back to room and key not working, husband went back down and surprise surprise given someone else room key. Stayed several time - this maybe the last!!!

Exceptional Experience

TripAdvisor rating 5.0/5

651foodlover TripAdvisor review

Amazing hotel with fantastic staff, especially F&B. The manager, Bailon Fernandes, was exceptional and very attentive - an absolute credit to the organisation. Thank you for making my parents', my son and my break away special. My son turned 11 recently and only mentioned it then a gift was left in our room for him (see picture). Wonderful and so thoughtful! Diolch, Hayley

Dear 651foodlover, Thank you for your wonderful review! We're thrilled to hear that you had an amazing stay and that our team, especially Bailon Fernandes, made your experience so special. It's fantastic to know that the surprise gift for your son's birthday added an extra touch to your break. Your kind words are greatly appreciated, and we'll be sure to pass them along to Bailon and the entire team. We look forward to welcoming you and your family back in the future!

Luxury

Customer review rating 5.0/5

Simon P. Couples - Confirmed reviews ALL

Very spacious with everything needed, lovely breakfast a great stay.

Dear Simon, Thank you for your wonderful review! We're thrilled to hear you had a luxurious and enjoyable stay, with spacious accommodations and a lovely breakfast. It was a pleasure having you with us, and we hope to welcome you back for another great experience soon. Best regards, Kate Front Office Manager

My favourite Spa (bar none!) and even better staff

TripAdvisor rating 5.0/5

FarFarAndy TripAdvisor review

I always just keep coming back here! The spa days they offer are such a great return on what you pay. The facilities are always clean and every time I come here there’s improvements (plus it’s wonderful to see all the health club team ensuring it’s cleanliness is upkept and their warm and kind attitude to all goes far) Spa treatments so relaxing, pool, jacuzzi, sauna and steam room a great treat and well kept. Already booking another return visit! Please thank the team for me.

Dear FarFarAndy, Thank you for your glowing review and continued loyalty! We're delighted to hear that you always enjoy your spa days with us and appreciate the cleanliness, ongoing improvements, and the warm attitude of our health club team. Your kind words will certainly be passed on to the team—they'll be thrilled to hear your feedback. We can't wait to welcome you back for another relaxing visit!

Decent City Centre hotel.

TripAdvisor rating 4.0/5

Dreamer66465760665 Friends getaway - TripAdvisor review

A very nice hotel in the centre of Cardiff. My suite room was lovely and very comfortable. Staff were all very friendly and accomodating. My breakfast in the morning was also very well cooked and nicely presented in my room. This would have been a five star review if only for the lack of pen in the room, and breakfast spoons and condiments were forgotten on our breakfast tray. Apart from those minor mistakes. A very enjoyable stay.

Dear Dreamer66465760665, Thank you for your kind review and for choosing our hotel for your stay in Cardiff! We're delighted to hear that you found your suite comfortable and enjoyed your breakfast. We appreciate your feedback about the missing pen and the overlooked breakfast items. We apologize for these minor oversights and will ensure more attention to detail in the future. We hope to welcome you back for an even more seamless experience next time!

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Other web-users rate our hotel

  • 1,229 reviews 7.7/10 Location
  • 2,566 reviews 7/10 Room
  • 1,917 reviews 7.5/10 Service
  • 34 reviews 6.3/10 WiFi
  • 1,048 reviews 6.3/10 Cleanliness
  • 911 reviews 5.3/10 Amenities
  • 741 reviews 6.7/10 Breakfast
  • 596 reviews 4.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.