Mercure Cardiff Holland House Hotel & Spa 4 stars

Changed rooms 3 times and one of the rooms flooded when i had a shower... these were the best rooms at the hotel. On top of that in the morning they had kids swimming lessons in the pool which i was never told about. This was on my partners birthday and we went for a relaxing spa day and as you can imagine it was far from relaxing

Nice and clean,but breakfast in the morning was very slow

The room I had no air con in 30 Degree heat. You also gave us the room knowing this and not informing us and also you did not give us a van and it took 3-4 attempts to get one. In the bar we waited 40 minutes for a bowl of chips. We asked 3 times for them.

Beautiful room

Check in online but then also had to check in twice while at hotel which took over an hour and half altogether thanks to staff mistake and first girl giving away are rooms. The reason I checked in online was to take this hassle away. So over all that was not a great experience.

Great location, friendly staff, air con in hotel rooms not effective , bad sleep experience

The hotel is in a good location and the room was lovely, however a couple of issues with the booking. We had booked two nights, but they only had one in the system, despite me calling a few times prior to arriving. We were given the wrong room at first, but this was easily resolved. We paid extra for late check out, but our key stopped working at 12, so we had to ask reception to let us in the room. Other than this, lovely stay. Breakfast is nice and lots of choice

Accessible room and bathroom very large, also bed, which was really comfortable. Staff were very friendly and helpful, and dinner was excellent. Location is good - very close to lower end of town, with Starbucks next door nearly, and the excellent Planet Coffee a little further down. Important, as you can't get coffee or tea after breakfast at the hotel ☹️, (except from what's provided in your room). Pool area was a bit crowded, I felt, and I only visited once. Jacuzzi bubbles weren't working, and changing rooms were not particularly clean. Disappointing, as this is usually a big part of my experience.

Great Location lobby and entrance very clean and welcoming Room felt a little shabby with heavily stained carpets, only 1 teabag for drinks. Pillows very uncomfortable Very limited breakfast, not good for vegetarians Gym facilities good, however social distancing not adhered to, equipment not cleaned by users before or after use. As an NHS worker found this very disappointing from a cleanliness point of view and did not visit again.

Have stayed numerous times at this establishment and always enjoyed it , this time ,not so!!!!! Had a 40 minute wait to check in in a tight queue!! Was then told the pool and spa wasn’t open due to lack of staff ? Thought as I was meeting my son we’d pop to the bar for a drink , which we had always done and were shocked to find closed until 6 pm , we then had to pop to the local “weatherspoons “for a social drink ! In my two day stay my room wasn’t attended at all even though I’d asked for it , and even had to go and buy milk and teabags, which for a hotel of this stature is disgraceful!! Came back from an evening meal for a relaxing drink in the bar at 10:25 and were told we couldn’t be served anymore due to new rules , what’s going on !!!!! Overall a shocking stay that I couldn’t even get my car into your car park!! Thus then leaving on the road behind the hotel ! I hope this is read by the powers to be and not just disregarded . Hopefully I’ll hear from you and will be totally compensated for my two day stay Yours Nigel F.

Bit slow on reception, was crowded .Room & facilities excellent.

Thr hotel in general, staff , bar area and spa were fine, nothing to write home about but we have no complaints. The room however (801) was situated right next to the lifts which were in operation continuously until after midnight. It was like trying to get to sleep next to a rollercoaster, Which started up again just after 6am! It was supposed to be romantic get away but turned into a rush to get home! The spa also was operating on reduced hours due to staff shortages?

Lovely hotel, great sized, modern room (Privilege Room). Shame that the little finishing touches & extras were missing from the room (ie pen & pad, welcome pack, stocked mini fridge etc) but I guess this is down to the pandemic. Bar & Restaurant has limited opening hours which makes it difficult to be spontaneous!

Added an extra night onto our stay we loved it here so much!! Was such an amazing night!! Shame about breakfast as was a very small amount for price. Overall stay was amazing!

Stayed in the new privilege rooms and the decor is excellent with the bathrooms being extra special. All staff were all taking Covid safety steps and feel very well looked after by the team in Cardiff.