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Mercure Cardiff Holland House Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 3,137 reviews
Mercure Cardiff Holland House Hotel & Spa
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Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD
cardiff
united kingdom

Tel: +442920435000

Fax: (+44)2920/488894

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS :51.483986, -3.167448

Our accommodations

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic Double or Twin Room

  • Max. number of persons: 2
  • Area: From 23m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Superior Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: City side, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Privilège Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 26m²
  • Views: City side, Panorama view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Classic Triple room with three single beds

  • Max. number of persons: 3
  • Area: From 23m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Deluxe Suite with spacious living area and city views

  • Max. number of persons: 2
  • Area: From 60m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Presidential Suite with separate living area and stunning views across the city

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: Bistronomy

Photo non contractuelle / Strictly non binding

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN BAR & KITCHEN

Photo non contractuelle / Strictly non binding

Our comfortable lounge bar has intimate arrangements of big easy chairs and sofas making it an ideal meeting place, serving light refreshments and bar meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 690 m²

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,223 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,137 reviews

Mercure Cardiff

TripAdvisor rating 4.0/5

106imranr Business - 01/12/2019 TripAdvisor review

There are 10-5 stairs that one needs to clim before you arrive at the reception, given the fact that this is hotel and people will arrive with Suitcases there is no lift / ramp, Hotel Management is advised to have this taken care off ASAP.

Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our reception team are always on hand to help with bags if required. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Wael Elassal General Manager

Refund problems

Customer review rating 4.2/5

Damion Couples - 28/11/2019 Confirmed reviews ALL

The stay was ok the spa was great but you took £100 authorisation off my card when it clearly wasn’t stated then took 2 weeks to refund it

Good location for a city break

Customer review rating 4.2/5

D. Couples - 28/11/2019 Confirmed reviews ALL

Rooms were spacious and comfortable, except for the pillows. Unfortunately there’s a lot of building work going on n the close vicinity of this hotel. However the price we paid reflected this to a certain extent.

Disappointed

Customer review rating 4.2/5

Rhydian Friends - 27/11/2019 Confirmed reviews ALL

Very disappointed with my stay. I paid £158 for 1 night and purposely chose this hotel because of the facilities. However, both the swimming pool and jacuzzi were out of order. The steam room was not working and I had to keep resetting my key card at reception, which was very frustrating. There were many other cheaper hotels I could have stayed that night. I feel very hard done by because I was not able to use the facilities and disappointed that the hotel management had not offered any sort of refund/apology. It will make me think twice about booking with this hotel brand in future. There was also what seemed to be an industrial ventilation system in the room because of the noise coming out of the vent.

Relaxing stay in Cardiff

Customer review rating 4.2/5

Nigel E. Couples - 27/11/2019 Confirmed reviews ALL

We always stay at the Mercure when we visit Cardiff. Very comfortable, well equipped rooms in an ideal location.

This is a really smart hotel, we enjoyed our stay

Customer review rating 4.2/5

B H. Couples - 27/11/2019 Confirmed reviews ALL

We enjoyed our stay, in a very modern, comfortable hotel.

Customer review rating 4.2/5

Mrs H. G. Couples - 27/11/2019 Confirmed reviews ALL

Absolutely love this hotel. No noise from next door. Bathrooms beautiful. Would stay here every time if we could.

Very good first experience

Customer review rating 4.2/5

Richard B. Couples - 26/11/2019 Confirmed reviews ALL

On arrival, the staff were very friendly. The hotel was notably in great condition and very very clean. Our room was absolutely fantastic. We paid extra for a privilege room. It was spacious, well presented and the panoramic views across the city were stunning. The complimentary mini bar was quite humorous as it was 2 bottles of water and 2 bottles of Pepsi. We made use of it though. The breakfast was absolutely superb. All the food tasted fresh. The hotel is within easy walking distance of the city centre (10 mins). I highly recommend this hotel.

Relaxing

Customer review rating 4.2/5

Anonymous Families - 26/11/2019 Confirmed reviews ALL

A good room with a view and nice food and friendly staff.

Mid week break

Customer review rating 4.2/5

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

Everything was excellent. Staff extremely helpful and friendly. Being able to park on site was a bonus

Birthday Celebration

Customer review rating 4.2/5

Cheryl A. R. Families - 25/11/2019 Confirmed reviews ALL

From the moment we checked in to our departure, every minute of our stay was enjoyable. My daughter's and I had a triple room on the 12th floor. Three single beds in a spacious spotlessly clean bedroom. I've stayed at this hotel numerous times over the past few years and have never been disappointed. Thoroughly recommend.

Total luxury!

Customer review rating 4.2/5

Jacqueline C. Friends - 25/11/2019 Confirmed reviews ALL

Girls weekend away.

Miss

Customer review rating 4.2/5

Emily Friends - 24/11/2019 Confirmed reviews ALL

Really easy check-in/check-out service. Spacious, comfortable room that had absolutely everything needed for the evening.

Great place

Customer review rating 4.2/5

Kev Families - 23/11/2019 Confirmed reviews ALL

Brilliant hotel but sadly I wasn't there long enough to enjoy half of the facilities but what I did see/use I enjoyed . Great location, nice and clean .

Comfortable and relaxing stay

Customer review rating 4.2/5

Glyn Couples - 22/11/2019 Confirmed reviews ALL

Large comfortable room but needed to drag the heavy 'easy chairs' across room to watch television. Good breakfast service and all interactions with the staff were very good, everybody was helpful and friendly throughout our stay. Enjoyed the excellent pool and fitness facilities.

Enjoyed Spa but Restaurant slow

Customer review rating 4.2/5

Raidym Families - 22/11/2019 Confirmed reviews ALL

Spa experience good, rooms comfortable but restaurant offered limited choice and service was very slow. I would like to single out Jada and Placido for trying to accommodate us.

Lacking energy & care

Customer review rating 4.2/5

Nidge D. Business - 21/11/2019 Confirmed reviews ALL

The bed wasn't great the pillows (all of them on both stays) were crap! The food was below par, mediocre, the service was 'fine' but low energy and minimal.

Exceeded expectations

Customer review rating 4.2/5

Rebecca Couples - 21/11/2019 Confirmed reviews ALL

A very comfortable room and mattress. A great bathroom and an excellent breakfast.

Nice conveniently located clean hotel with friendly staff

Customer review rating 4.2/5

Tony S. Families - 21/11/2019 Confirmed reviews ALL

Hotel is ideally based for visiting Cardiff. The hotel is clean and staff are very helpful and friendly. The spa is a bonus and was made use of. Breakfast is good but could be better - cooked breakfast items were Limited (no fried slices, black pudding) and only just warm and needed to be kept in better warming trays. But this is a minor criticism as the there was plenty of other choices.

Really rather dissapointing

Customer review rating 4.2/5

Paul W. Business - 21/11/2019 Confirmed reviews ALL

Tired rooms that need decoration with no water or biscuits in £150 plus hotel room. Really disappointing food both in the evening and at breakfast. Wont stay again or recommend this hotel.

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