Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating 4.2/5 9,473 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Cardiff Holland House Hotel & Spa
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Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD
cardiff
united kingdom

Tel: +442920435000

Fax: (+44)2920/488894

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS :51.483986, -3.167448

Our accommodations

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic Double or Twin Room

Accessible room
  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Superior Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Privilège Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Classic Triple room with three single beds

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: Bistronomy

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN BAR & KITCHEN

Non contractual photo

Our comfortable lounge bar has intimate arrangements of big easy chairs and sofas making it an ideal meeting place, serving light refreshments and bar meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 690

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,473 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,225 reviews

Excellent hotel

Customer review rating 4.2/5

Elin J. Families - 30/03/2020 Confirmed reviews ALL

Stayed her whilst collecting our daughter from University just as current lockdown was starting. We were allowed to change the night free of charge and all the staff working were fantastic. The room was excellent and both dinner and breakfast which had to be delivered to our room were first class.

Worst stay.

Customer review rating 4.2/5

Anonymous Business - 28/03/2020 Confirmed reviews ALL

I have stayed in many hotels before for many conferences but this hotel was way expensive for 1night and the staffs were very rude. Food was below expectations and very poor service. Will never recommend this hotel

Fantastic hospitality, nice location and welcoming and attentive staff

Customer review rating 4.2/5

Richard Couples - 26/03/2020 Confirmed reviews ALL

A special thanks for the Spa staff who were extremely attentive and friendly and did an incredible job at putting us at ease. Painless check in procedure and the room was kept to a good standard.

Lovely staff

Customer review rating 4.2/5

Mark F. Friends - 20/03/2020 Confirmed reviews ALL

Stay was very good except the pool was cold sauna not working very dated

Dear Mark f., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Dudley

Very good stay

Customer review rating 4.2/5

Gail F. Families - 20/03/2020 Confirmed reviews ALL

Another stay at this hotel and it was up to the same very high standard as on previous stays, in particular the staff on reception and at breakfast were lovely.

Dear Peter F., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Jonathan Business - 20/03/2020 Confirmed reviews ALL

Whilst it was nice to be upgraded the room on the 11th floor was like an oven when i walked in. The heating was on full blast and wouldn't turn off at first. Eventually i got it to switch off just as i was setting off back down to reception to ask about a change of room - Otherwise breakfast was good but hotel was tired and in need of refurbishment.

Dear Jonathan S., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephanie Dudley

I didn’t stay there someone is using my email

Customer review rating 4.2/5

Angry B. Friends - 20/03/2020 Confirmed reviews ALL

I didn’t stay there someone is using my email or the hotel has got it wrong

Dear Mark B., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wael Elassel

Nice hotel, room for improvements

Customer review rating 4.2/5

Anonymous Couples - 18/03/2020 Confirmed reviews ALL

Double bed was disappointing, two singles pushed together which the mattress just kept separating in the evening, the three courses that was included was disappointing, I understand a smaller menu but it took the mick, soup without a roll, no red meat ect surely could have a burger or have a bit more variety. The staff were really friendly but a lot of pressure put on the I guess to please a core wage 2 in the restaurant on our stay which caused long waits. The relaxation area was really well laid out and save a good service to my partner and I, the pool area also really nice even though slightly dated, but very clean.

Nice stay

Customer review rating 4.2/5

Ali Business - 18/03/2020 Confirmed reviews ALL

We stayed in one of your suites which was lovely - the views were amazing

Comfortable and close to Cardiff centre

Customer review rating 4.2/5

Abw Couples - 18/03/2020 Confirmed reviews ALL

We stayed for 3 nights for a family visit. The room was warm and comfortable with a large bathroom/shower. Everywhere was spotlessly clean. Staff were friendly Only minor issues - there was a horrible 'drain' smell despite everywhere being clean

Excellent location

Customer review rating 4.2/5

Jim Couples - 16/03/2020 Confirmed reviews ALL

Efficient and courteous staff. Good room. Very good breakfast

Great location.

Customer review rating 4.2/5

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

Hotel is in Great Location. Room is lovely and clean however sauna was broken for a while and there was no advance noticed when we booked the hotel. Staff were lovely specially housekeeping guy that day and receptionist at the spa.

a little disappointing

Customer review rating 4.2/5

Alunm Couples - 15/03/2020 Confirmed reviews ALL

rated '6' for two reasons: the bed was not comfortable - on the hard side, and separated somewhat into two singles; the pillows were hard too. Breakfast presentation was somewhat chaotic, and food quality not up to the usual Accor standards.

Clean and comfortable

Customer review rating 4.2/5

Anonymous Solo - 15/03/2020 Confirmed reviews ALL

Friendly and efficient staff

Nice hotel, good location

Customer review rating 4.2/5

John Business - 15/03/2020 Confirmed reviews ALL

Nice room, good facilities.

Value for money

Customer review rating 4.2/5

Lee B. Couples - 15/03/2020 Confirmed reviews ALL

Overall cant conplain. Freindly staff good facilities

Excellent service and little touches

Customer review rating 4.2/5

Dee Couples - 15/03/2020 Confirmed reviews ALL

We stayed for my partners birthday and were really impressed with the little things, the room upgrade, the free drink in the bar and the lovely chocolates left for him. Despite parking being an issue, the nearby NCP car park and discount was very handy. The breakfast was delicious too - really happy with our stay.

Poor service. Booked a package they couldn’t provide

Customer review rating 4.2/5

Sabrina M. Friends - 14/03/2020 Confirmed reviews ALL

Booked us in for a night reviver package when the spa was fully booked which they didn’t tell us so we could not receive our treatments which ruined our stay! So we paid for a spa package and we’re bitterly disappointed ☹️

Lovely hotel, staff could do with adapting better attitudes, sauna was out of use

Customer review rating 4.2/5

Ffiom Couples - 14/03/2020 Confirmed reviews ALL

The room was dirty in some places (taps on bathroom and mirror). Lovely view though and extremely modern. Some of the staff were lovely whilst some just seemed rude and uninterested when speaking. The sauna was closed and we were not notified before using the facilities. However, as we stayed for a birthday we had a lovely little chocolate plaque brought to the room, which was thoughtful. The restaurant manager had an awful attitude during breakfast and was arguing with staff infront of us.

Stay here often, normally very good, poor this time

Customer review rating 4.2/5

Darren H. Business - 13/03/2020 Confirmed reviews ALL

Stayed many times, very good normally. However, whilst the staff were excellent as always, wasn't enough of them - 1 lady on restaurant, waited 10 minutes to just get seated, huge queue before and after me....then service was the slowest its eve been! Nothing against the lady, she was excellent, just her on her own! Then the bar lady came to help out, very nice again, but well behind at that point. I then ate there again the next night, similar issue, just too busy and not enough staff. I did complaint and got a free meal, thank you very much - but some attention needed here! Pool and sauna area - dirty and needed cleaning and tidying up. Thanks

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