Mercure Cardiff Holland House Hotel & Spa 4 stars

Name: Mercure Cardiff Holland House Hotel - ALL
Address: 24 26 Newport Road, CARDIFF, CF24 0DD, United Kingdom
Telephone: +442920435000
Rating: 4.0

Customer review rating (ALL Rating) 4.0/5 1,129 reviews

24 26 Newport Road, CF24 0DD CARDIFF, United Kingdom

Description

Mercure Cardiff Holland House Hotel & Spa

Hotel for travellers looking for local and authentic experiences

Welcome to Cardiff the capital of Wales and home of Principality Stadium. If you're looking for an affordable, stylish location with a city full of art and culture you will enjoy staying in Wales! Wael Elassal General Manager

Mr Wael ELASSAL, Hotel Manager

The Mercure Cardiff Holland House and Spa is a modern 4-star hotel situated in the vibrant capital city of Wales. Holland House is perfectly suited to your business and leisure needs, with the biggest conference facility in Cardiff capable of seating up to 700 guests. The hotel also boasts excellent transport links and is within walking distance of the iconic Millennium Stadium and Cardiff Castle, ideal for sightseeing in the city.

Whether you're here on a business trip or looking for a weekend away, the hotel is designed to suit all your needs. Relax and unwind in the hotel's on-site leisure facilities, including an 18-metre swimming pool, steam room and jacuzzi. The Urban Bar & Kitchen found on the first floor mixes culinary excellence with ambience, making it an ideal spot for dining. Away from the hotel, guests can explore the nearby Millenium Stadium or Cardiff Town Hall.

Located in the heart of Cardiff, the hotel is easily accessible via most major transport links. Guests travelling by road should exit the M4 at J29 and take the A48M following signs to Cardiff. Cardiff Station is 10 minutes away.

Hotel extras

On-site leisure facilities including an 18-metre pool
Fully-functioning gym, sauna, steam room and more
Guests enjoy 20% discount on spa treatments
Conference and meeting rooms seating 700 guests
Within walking distance to the iconic Millennium Stadium

ALLSAFE approved hotel

Our accommodation(s)

The hotel's 172 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Room

Classic Double or Twin Room

2 persons
23 m² / 247 sq ft

Bedding 1 x Twin bed(s)
Accessible room

Room

Superior Room with panoramic views across the city

2 persons
33 m² / 355 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Panorama view

Room

Privilège Room with panoramic views across the city

2 persons
26 m² / 279 sq ft

Bedding 1 x King size bed(s)
Views: City View or Panorama view
Most of the accommodation: Corner Room

Room

Classic Triple room with three single beds

3 persons
23 m² / 247 sq ft

Bedding 3 x Single sofa bed(s)

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

+44 29 2043 5000

+44 29 2048 8894

CARDIFF CENTRAL

Railway station

Access: 1.8 km / 1.12 mi 3 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our guest reviews

City centre hotel

HeatherD739 Couples - 5/26/2023 TripAdvisor review

Easy to find and park onsite. Staff are very polite and helpful, the hotel is clean and maintained to a high and modern standard. Facilities includes spa which is freely available to guests and treatments at an additional cost. The hotel is wee located and easy walking distance to shopping centre and castle area. Lovely restaurant and breakfast for £15 per person

Terrible reception staff… nice hotel, lovely spa

aadj 5/24/2023 TripAdvisor review

My husband and I booked an overnight spa break via spa breaks.com for my 50th birthday. Booking was easy and we received an email with booking confirmation and a checkin time of 2pm. We arrived at the hotel for 1pm on my birthday to start our spa as our treatments were booked for 4pm. On arrival we entered the lobby to an empty reception desk, eventually a lady came to the desk and asked our names. She then abruptly told us that check in was at 3pm. I told the receptionist we were told 2pm and although we were early that we could use the spa as per our instructions. She then said…. Let me see your email! We produced our email with as I stated and instead of an apology, she marched over to a doorway ( presumably with someone in the room) and said ‘ we must tell spabreaks.com it’s 3pm checkin!! Well what a Welcome! Not a great start . First impressions not great. We were ushered over to the spa, failing the checkin . After several hours in the spa and without a drink or being shown where to get a drink, I went to the spa reception. I was greeted by a lovely lady called Molly. Molly was lovely, she immediately showed us where to get refreshments and asked if we needed anything else. The spa was a little disappointing as there was a small child constantly screaming whilst in the pool and also a possible stag party which were very rowdy. We decided to go to the treatment room earlier and we were shown to a lovely zen room with large relaxing beds, candles and dimmed lighting….bliss. Our spa treatments were fabulous, ffion was amazing. Hotel room lovely and clean, fabulous views. Evening meal nice, restaurant and bar staff great. Breakfast plentiful . Would definitely go back. Reception staff definitely need customer service training. It was not nice being greeted as though we were lying and referred to as the ‘spa breaks’ booking! Well done Molly

Nice hotel

M G. Friends - 5/21/2023 Confirmed reviews ALL

Spent a night in hotel. Facilities where very good. Upgraded for a city view.... have great view of building and nothing else...

Friendly Staff

Anonymous Business - 5/18/2023 Confirmed reviews ALL

Good location and friendly staff. Bed a little uncomfortable but room was large.

Dear Tracie A., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very helpful staff espeacially Sarah Milford on corpaetate

Ja Business - 5/18/2023 Confirmed reviews ALL

Easy no hassle

Dear Jason A., We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Pramod Shaw Deputy General Manager

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