Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 592 reviews

Mercure Cardiff Holland House Hotel & Spa - Image 1
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Description

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Complimentary fitness suite during your stay. Pool, sauna & steam room chargeable 10GBP

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

Our accommodation(s)

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  592 reviews

TripAdvisor Rating  4.0/5  3,852 reviews

Lovley spa day, disappointing sandwich which we bought from the bar.

TripAdvisor rating 4.0/5

becckkss Couples - TripAdvisor review

We went for a spa day which was lovely. Pool facilities were great as were the sauna, jacuzzi steam and spa facilities. We went to the bar for a light lunch and ordered a “deli ploughman’s sandwich” which was described as being made with thick cut gammon ham and cheese. Unfortunately the sandwich bread was from a white sliced loaf that you would expect from a supermarket own brand. The “thick gammon ham”was a thin slice of ham and the cheese a thin slice from a packet. It felt as thought the ingredients had been bought from a supermarket and the deli ploughman’s sandwich it did not live up to its description on the menu.

Dear becckkss, Thank you for taking the time to share your feedback. We're delighted that you enjoyed your spa day and the facilities, but we're sorry to hear that your experience at the bar did not meet expectations. Your comments regarding the sandwich have been noted, and we will pass this on to our food and beverage team to review. We always aim to provide high-quality offerings, and we appreciate your input as it helps us improve. We do hope to welcome you back for another relaxing visit in the future. Best regards, Front Office Manager

Too many added costs

Customer review rating 2.0/5

Owain J. Couples - Confirmed reviews ALL

Room was freezing cold to the point we could see ourselves breathing, there was 2 electric radiators in the room which we didn’t feel comfortable leaving on when we left the room and a heater built in to the ceiling. The heater in the ceiling sounded like a plane taking off which meant I had a terrible night sleep. Paid £106 for the room and was then charged an extra £21 to park in the hotel car park, £24 for breakfast for the 2 of us and also wanted £10 each to use the hotel pool which we decided against. Food was nice but cost around £70 for the 2 of us. All in all the one night cost £106 + £21 + £24 +£70. Wouldn’t stay again. That being said, the food was lovely and the hotel itself is beautiful and very clean.

Difficult to beat location and overall great experience

Customer review rating 4.5/5

Mark H. Families - Confirmed reviews ALL

We had a suite this time I paid the upgrade the day before, definitely worth it. The views are spectacular. The bar and restaurant is our favourite because there is so much space and it’s spotlessly clean. The staff are so friendly. Location is virtually walking distance to everywhere in the city. Stayed here many times before and definitely staying again.

Long weekend away

TripAdvisor rating 5.0/5

Jamie E TripAdvisor review

Great staff, great location, we loved the large rooms and mezzanine bar area; used the gym, pool and spa facilities which were attended by Catrin who showed us around the facilities and explained it all very well. The lifts were smooth and fast and there were three available. The room was spacious and peaceful - we’ve stayed before and will keep coming back.

Dear 469jamiee, Thank you for your fantastic review! We're delighted to hear that you had such a great stay and enjoyed our facilities, from the gym and spa to the mezzanine bar. It's also wonderful to know that Catrin provided excellent service and made you feel welcome. We truly appreciate your loyalty and look forward to welcoming you back again soon! Best regards, Front Office Manager

Customer review rating 4.5/5

Chris H. Couples - Confirmed reviews ALL

as usual, good standard of accomodation and really helpful staff

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Other web-users rate our hotel

  • 1,141 reviews 7.9/10 Location
  • 2,515 reviews 7/10 Room
  • 1,901 reviews 7.5/10 Service
  • 31 reviews 7.4/10 WiFi
  • 1,012 reviews 6.2/10 Cleanliness
  • 896 reviews 5.3/10 Amenities
  • 667 reviews 6.7/10 Breakfast
  • 667 reviews 6.2/10 Wellness Area

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