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Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating 4.2/5 9,581 reviews

ALLSAFE approved hotel

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Mercure Cardiff Holland House Hotel & Spa
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+ 23 Services

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 14 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD cardiff
united kingdom

Tel: +442920435000

Fax: (+44)2920/488894

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS :51.483986, -3.167448

Our accommodation(s)

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic Double or Twin Room

Accessible room
  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View, Panorama view *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Privilège Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View, Panorama view *
  • Most of the accommodation: Corner Room *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Wellness Privilege Room with King Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft

Air Purification Privilege Room with King Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft

Classic Triple room with three single beds

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Rooms

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: Bistronomy

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN BAR & KITCHEN

Non contractual photo

Our comfortable lounge bar has intimate arrangements of big easy chairs and sofas making it an ideal meeting place, serving light refreshments and bar meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 690

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,581 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,291 reviews

Dirty sink

Customer review rating 3.0/5

Tracey C. Families - 11/05/2021 Confirmed reviews ALL

A little underwhelmed, room quite grubby. Sink had what look like blood in the sink. The bedding had holes in and the breakfast was a disappointment, cold toast, cereal served in a grubby container just all very basic.

had evening meal in room due to covid. good value.

Customer review rating 5.0/5

Roger Couples - 11/05/2021 Confirmed reviews ALL

very good, there for birthday and given upgrade

Good stay

Customer review rating 5.0/5

Lou Families - 10/05/2021 Confirmed reviews ALL

Very good was for my sons birthday he was 9 and we come so we could use pool an was able to when ever so he was so happy as we got let down at another hotel before booking with you so he was so happy

Decent spot.

Customer review rating 3.5/5

Ben A. Business - 30/04/2021 Confirmed reviews ALL

This hotel is OK. Pleasant welcome reception and the building is OK. The rooms are pretty drab and basic. The breakfast was wrong and quite average also. The parking is tight and extortionate. Not a strong miss, but just extremely average overall. Of course, the communal areas and spa etc are closed due to Covid so hard to judge the hotel properly.

Well located. Great stay.

Customer review rating 4.0/5

Mikaela Couples - 27/04/2021 Confirmed reviews ALL

The rooms were absolutely boiling the. The air con wasn't great at all. On our rooms or friends room. Can you maybe check the Aircorn. Sorry

Well located and lovely new rooms

Customer review rating 5.0/5

Mr C. Business - 23/04/2021 Confirmed reviews ALL

Great location, great staff, very COVID safe and lovely new rooms

Great Staff and lovely rooms

Customer review rating 5.0/5

Anonymous Business - 12/04/2021 Confirmed reviews ALL

Really easy to navigte and helpful staff.

Worst experience iv had here

Customer review rating 0.5/5

Laura Solo - 07/04/2021 Confirmed reviews ALL

Arrived, staff were quite rude, minimal breakfast and food option which is expected now anyway, no alternative for dairy milk. Room, TV etc extremely dated. Asked to pay for an extra guest to stay for an hour or for the night and wasn't allowed rudely told short by the reception staff. Felt very unwelcomed for a quiet night away from my house which is just down the road so decided to leave and come home after 2hours of stay. I have used your hotel many times , for leisure, spa , Xmas stays etc but I won't be coming back.

Great location, great staff and rooms

Customer review rating 5.0/5

Martin C. Business - 23/03/2021 Confirmed reviews ALL

Easy check in, very safe

Room was freezing cold

Customer review rating 2.5/5

Paula Business - 21/03/2021 Confirmed reviews ALL

The car park entrance was barricaded and there was no direction on how to get into the car park, my colleague had arrived before I did and had called me to advise I had to enter via the exit, however this was very difficult to locate at 9pm on a dark night. My colleague had left his car to go into the reception to ask about the car park and in the 3 minutes he was away from his car, his window was smashed and his laptop stolen. Although this wasn't the fault of the hotel the receptionist was very unhelpful to my colleague in getting him any assistance and refused to contact the police while my colleague was trying to source a window replacement. I was glad for the prior warning from my colleague as I would have felt very uncomfortable had I had to get out of my car at the rear of the hotel to ask for assistance with where to park my car. My room was large and overall comfortable however it was freezing cold, and despite turning the thermostat up multiple times, I believe I went as high as 28.5 degrees, the room did not heat up in any way and I was shivering all night. There was no shower curtain in the bathroom and when I had a shower there ended up being water all over the floor but this was completely unavoidable and I did have a slight fall when I slipped on the floor after getting out of the shower but fortunately I was not badly injured.

New privilege rooms are amazing

TripAdvisor rating 5.0/5

I1046PGmartinm Business - 06/03/2021 TripAdvisor review

Stayed in the new privilege rooms and the decor is excellent with the bathrooms being extra special. All staff were all taking Covid safety steps and feel very well looked after by the team in Cardiff.

Dear I1046PGmartinm, Thank you very much for taking the time to leave us with your review. It is always excellent to hear when our guests have enjoyed their stay. We hope to welcome you back for your next visit to Cardiff. With regards, Wael Elassal. General Manager.

Very poor room

Customer review rating 1.0/5

John Business - 26/02/2021 Confirmed reviews ALL

The room allocated had no heating when asked to move rooms I was given a room which was already occupied! (which I found out when I walked in on the occupant). I ended up staying in the room with no heating for 2 nights until I was relocated to a different one. No offer to reimburse room fee for first 2 nights which I had paid on arrival. Very disappointing !!!

Well located

Customer review rating 4.0/5

Darren M. Business - 22/02/2021 Confirmed reviews ALL

Staff are very friendly and helpful. If there is any problem with rooms staff quickly sort out the problem in room or will accommodate into a different room.

Professional staff

Customer review rating 4.5/5

T M. Business - 19/02/2021 Confirmed reviews ALL

Easy check in , great to have basement parking. Room was very spacious. Bed was very comfortable.

Perfect

Customer review rating 5.0/5

Palmer Business - 18/02/2021 Confirmed reviews ALL

Good short business trip

Customer review rating 5.0/5

Anonymous Business - 18/02/2021 Confirmed reviews ALL

Good. Very good. Friendly staff quick check in and out.

good stay

Customer review rating 5.0/5

James Business - 16/02/2021 Confirmed reviews ALL

stayed for work trip. clean and big rooms. quick check in. staff were nice and friendly

Amazing

Customer review rating 5.0/5

Anonymous Business - 16/02/2021 Confirmed reviews ALL

everything was perfect. quick check in. Friendly staff.

Attentiveness lacking during a difficult lockdown

TripAdvisor rating 2.0/5

smarshall2021 15/02/2021 TripAdvisor review

I am a platinum card holder and I am very proud of staying in your Ibis in Elstree & Borehamwood with an incredible team who go out of there way every day to ensure you are safe and welcome. My father in law died in an accident and my husband had to stay in Cardiff to attend his funeral last Thursday. I wrote on the special instructions that this was a funeral. On arrival the un-attentive reception male was curt, uncaring and would not allow my husband to check-in without written proof of a funeral taking place. Nothing on your website said you needed this and I had no call to say we needed to bring documentation (although I had told you). We had to get the funeral directors to gain permission to send a letter. Room was 2 beds put together, lifts did not work and breakfast was fit for a child. Whilst these times are difficult, I do not understand after years of coming here that you have let your guard down and allowed complacency to creep in just as guests need your hospitality.

Dear smarshall2021, It is always disappointing to read when any of our valued guests have not fully enjoyed their visit to our hotel. And this is no exception. I am sorry to read of any difficulties you faced with my colleague at the front desk, whilst he was gathering evidence as to the purpose of your visit, which unfortunately is a requirement at the moment. We will take on board all of the points you have provided for improvement. With regards, Wael Elassal. General Manager.

Mercure Cardiff Holland House Hotel and Spa

TripAdvisor rating 4.0/5

andrewX4462TM 18/11/2020 TripAdvisor review

For the discounted price paid, this was very good. POSITIVES: Staff smartly dressed, helpful, right in the City Centre. Large room (had corner room), with good size comfy bed. New bathroom with bath and shower. Room very clean. Air Con worked well (heat and cold air). NEGATIVES: Busy underground car park, was full 1 night, although Manager resolved and made room (which was good service). If the hotel had been full, then would not have had parking, and area full of residents parking, or short stay spaces. Hotel room could do with modernising, old dark wood wardrobes etc, paint was new, but adding pictures on the wall would help. Chaning rooms & Pool: Good size pool, but no timers for anything, so with social distancing could not use everything. Changing rooms reasonably clean, but lockers needing new locks, as many did not work. Had asked for Ground Floor room, but got 8th floor! Overall, very good, as the price was reasonable, but had it been full price, then I'd not be giving such a good review. I think modernising the room and changing area would help a lot. Not sure if extra land for parking maybe too as parking is charged.

Dear andrewX4462TM, Thank you for taking the time to leave your review . I am so happy to read that you enjoyed so many aspects of your stay. I will defiantely take all of your feedback on board and share with the team. With Regards, Wael Elassal. General Manager

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