Mercure Cardiff Holland House Hotel & Spa 4 stars

Great location, great staff, very COVID safe and lovely new rooms

Really easy to navigte and helpful staff.

Arrived, staff were quite rude, minimal breakfast and food option which is expected now anyway, no alternative for dairy milk. Room, TV etc extremely dated. Asked to pay for an extra guest to stay for an hour or for the night and wasn't allowed rudely told short by the reception staff. Felt very unwelcomed for a quiet night away from my house which is just down the road so decided to leave and come home after 2hours of stay. I have used your hotel many times , for leisure, spa , Xmas stays etc but I won't be coming back.

Easy check in, very safe

The car park entrance was barricaded and there was no direction on how to get into the car park, my colleague had arrived before I did and had called me to advise I had to enter via the exit, however this was very difficult to locate at 9pm on a dark night. My colleague had left his car to go into the reception to ask about the car park and in the 3 minutes he was away from his car, his window was smashed and his laptop stolen. Although this wasn't the fault of the hotel the receptionist was very unhelpful to my colleague in getting him any assistance and refused to contact the police while my colleague was trying to source a window replacement. I was glad for the prior warning from my colleague as I would have felt very uncomfortable had I had to get out of my car at the rear of the hotel to ask for assistance with where to park my car. My room was large and overall comfortable however it was freezing cold, and despite turning the thermostat up multiple times, I believe I went as high as 28.5 degrees, the room did not heat up in any way and I was shivering all night. There was no shower curtain in the bathroom and when I had a shower there ended up being water all over the floor but this was completely unavoidable and I did have a slight fall when I slipped on the floor after getting out of the shower but fortunately I was not badly injured.

Stayed in the new privilege rooms and the decor is excellent with the bathrooms being extra special. All staff were all taking Covid safety steps and feel very well looked after by the team in Cardiff.

The room allocated had no heating when asked to move rooms I was given a room which was already occupied! (which I found out when I walked in on the occupant). I ended up staying in the room with no heating for 2 nights until I was relocated to a different one. No offer to reimburse room fee for first 2 nights which I had paid on arrival. Very disappointing !!!

Staff are very friendly and helpful. If there is any problem with rooms staff quickly sort out the problem in room or will accommodate into a different room.

Easy check in , great to have basement parking. Room was very spacious. Bed was very comfortable.

Good short business trip

Good. Very good. Friendly staff quick check in and out.

stayed for work trip. clean and big rooms. quick check in. staff were nice and friendly

everything was perfect. quick check in. Friendly staff.

I am a platinum card holder and I am very proud of staying in your Ibis in Elstree & Borehamwood with an incredible team who go out of there way every day to ensure you are safe and welcome. My father in law died in an accident and my husband had to stay in Cardiff to attend his funeral last Thursday. I wrote on the special instructions that this was a funeral. On arrival the un-attentive reception male was curt, uncaring and would not allow my husband to check-in without written proof of a funeral taking place. Nothing on your website said you needed this and I had no call to say we needed to bring documentation (although I had told you). We had to get the funeral directors to gain permission to send a letter. Room was 2 beds put together, lifts did not work and breakfast was fit for a child. Whilst these times are difficult, I do not understand after years of coming here that you have let your guard down and allowed complacency to creep in just as guests need your hospitality.

For the discounted price paid, this was very good. POSITIVES: Staff smartly dressed, helpful, right in the City Centre. Large room (had corner room), with good size comfy bed. New bathroom with bath and shower. Room very clean. Air Con worked well (heat and cold air). NEGATIVES: Busy underground car park, was full 1 night, although Manager resolved and made room (which was good service). If the hotel had been full, then would not have had parking, and area full of residents parking, or short stay spaces. Hotel room could do with modernising, old dark wood wardrobes etc, paint was new, but adding pictures on the wall would help. Chaning rooms & Pool: Good size pool, but no timers for anything, so with social distancing could not use everything. Changing rooms reasonably clean, but lockers needing new locks, as many did not work. Had asked for Ground Floor room, but got 8th floor! Overall, very good, as the price was reasonable, but had it been full price, then I'd not be giving such a good review. I think modernising the room and changing area would help a lot. Not sure if extra land for parking maybe too as parking is charged.