Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating 4.2/5 9,415 reviews
Mercure Cardiff Holland House Hotel & Spa
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Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD
cardiff
united kingdom

Tel: +442920435000

Fax: (+44)2920/488894

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS :51.483986, -3.167448

Our accommodations

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Accessible room

Classic Double or Twin Room

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Superior Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 33
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Privilège Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 26
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Classic Triple room with three single beds

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Deluxe Suite with spacious living area and city views

  • Max. number of persons: 2
  • Area: From 60
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Presidential Suite with separate living area and stunning views across the city

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: Bistronomy

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN BAR & KITCHEN

Photo non contractuelle / Strictly non binding

Our comfortable lounge bar has intimate arrangements of big easy chairs and sofas making it an ideal meeting place, serving light refreshments and bar meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 690

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,415 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,194 reviews

Customer review rating 4.2/5

Alison L. Couples - 14/02/2020 Confirmed reviews ALL

Not to good.we had to call out engineer as no hot water in room did mend it temporarily but then went off so had to have my evening out with conditioner on my hair. They did move us at 10pm only to have the same issue in that room too

Customer review rating 4.2/5

Tanya Couples - 13/02/2020 Confirmed reviews ALL

Good location, I have stayed her a few times before. However this time the spa facilities were not very clean, lots of rubbish left behind in the changing rooms, hair in the shower cubicles and only two out of the four locks worked on the shower doors. In the bedroom the bedside light was broken with exposed electrical wires. Not so satisfied this time, I will think twice before booking again.

Good conveinent overnight stay

Customer review rating 4.2/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Good staff .Hotel rooms and pool area in need of redecoration.Porridge really nice but cooked breakfast tired and lacking taste.

Nice hotel

Customer review rating 4.2/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

Upgraded to a suite which was very spacious. No wine glasses in room, surprising lack of sockets to plus kettle etc in, very clean just lacked finer touches in bathroom etc. Staff were excellent and helpful

Generally good in most respects

Customer review rating 4.2/5

Anonymous Business - 09/02/2020 Confirmed reviews ALL

Was extremely difficult to find way into car park, and room was very cool on arrival. Otherwise clean, spacious, convenient location, and value for money.

Our favourite hotel in Cardiff

Customer review rating 4.2/5

Carey Couples - 09/02/2020 Confirmed reviews ALL

I have lost count of the number of times we have stayed at this hotel - we like it for its location, facilities (including spa and swimming pool), friendly and helpful staff, on-site parking (if available) and views of Cardiff from the bedroom windows.

Well located

Customer review rating 4.2/5

Sandie M. Friends - 08/02/2020 Confirmed reviews ALL

Had terrible time with booking .Booked for three people even had confirmed by email but girl on phone argued that I only booked for 2 .This took three phone called get sorted 30 min calls at my expense . On arrival the girls on reception most helpful . Stayed at hotel few time but will have second thought about booking this as spa break again . Spa treatment was amazing and Rachel was such a lovely lady . Pool area needs bit of TLC . Sauna not working . I don’t normally fill in the experience request but was very upset on the booking experience . The First Lady that took my booking was lovely but the different people after which I spoke with not good .

Comfortable stay

Customer review rating 4.2/5

P.b. Business - 08/02/2020 Confirmed reviews ALL

well appointed, very comfortable room and bed, helpful staff

Good Stay

Customer review rating 4.2/5

Karen W. Couples - 08/02/2020 Confirmed reviews ALL

Good location, great room , very clean , great views as on the 9th floor. Parking on site although there is a charge. Would definitely stay here again.

Customer review rating 4.2/5

Lisa T. Families - 04/02/2020 Confirmed reviews ALL

The staff give a five star service at all times

Pleasant and relaxing hotel

Customer review rating 4.2/5

John S. Solo - 04/02/2020 Confirmed reviews ALL

All amenities first class. The spa and pool were very good and the room I stayed in was amazing (gold member upgrade to a 15th floor corner Privilege Room with great city vews).

Well located

Customer review rating 4.2/5

Linda J. Friends - 02/02/2020 Confirmed reviews ALL

I have stayed with you on a number of occations and always found staff polite and very helpful. Was a bit dissapointed when using the swimming pool that the chemicals were so strong i could not stay in the water for more than a few minutes as my eyes were sore and ive since had a sore throat. I do like staying there as its so convienient for city centre shopping and theatre visits but do enjoy relaxing in the pool so hope this can be resolved before any future visits. I'd also like to thank yourselves and spa breaks for re arranging the date of my original spa break at short notice due to a family emergency the service was excellent and staff were very helpful during a stressful time.

Dear Linda J., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Wael Elassal General Manager

wonderful break

Customer review rating 4.2/5

Brian C. Couples - 02/02/2020 Confirmed reviews ALL

Great break

Dear B C., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

good location. clean and comfortable

Customer review rating 4.2/5

Anonymous Friends - 02/02/2020 Confirmed reviews ALL

.

Dear Alison H., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Nice hotel

Customer review rating 4.2/5

Cl Couples - 02/02/2020 Confirmed reviews ALL

Room only

Dear Colin L., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Good stay

Customer review rating 4.2/5

Anonymous Solo - 01/02/2020 Confirmed reviews ALL

Nice stay, very central, friendly staff but your bath towels need to be changed. They are old and really worn. I said the same about your towels a year ago after my first stay but pity nothing changed.

Dear Soala O., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Good Quality Hotel

Customer review rating 4.2/5

John Business - 01/02/2020 Confirmed reviews ALL

The public areas and the room were finished to a high standard and the facilities were very good.

Dear John G., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Clean

Customer review rating 4.2/5

Karen E. Couples - 01/02/2020 Confirmed reviews ALL

Clean and friendly staff, although no atmosphere in bar, as nobody in there may be due to prices.

Dear Karen e., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Short walk to main city shopping areas

Customer review rating 4.2/5

Helen B. Business - 31/01/2020 Confirmed reviews ALL

Environment relaxing. Only negative was that I was unable to use the pool due to an electrical problem. Otherwise I was happy with my stay

Perfectly located

Customer review rating 4.2/5

Ivan B. Business - 31/01/2020 Confirmed reviews ALL

Generous sized room with excellent views over Cardiff. Staff on reception very friendly.

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