Mercure Cardiff Holland House Hotel & Spa 4 stars

Dust everywhere do have photos food still in bar next day service not good

I stayed here before and whilst I fully appreciate the pandemic circumstances we are in! The stay was booked as a treat for my mothers 75th birthday and I requested a room with good views! The rooms are now very tired and very basic not worth the money I paid. The mattresses have seen better days. There were clearly not enough staff for breakfast despite us booking a 9.30 Am slot! Breakfast was cold because of the wait to que! The system was poor but Victoria was running around like a headless chicken trying hr upmost to keep things together, whilst only two other staff were slowly clearing tables. The treatments I booked For us both were not At a great standard either! Whilst the girls were friendly the standard was poor! I am not in any hurry to consider staying again

We stayed a couple of nights in Cardiff Mercure in order to visit relatives. The hotel is well placed to access central Cardiff by foot and has an underground car park. The stay was not as good as other visits to Mercure/Sofitel but that was mainly down to the impact of Covid, resulting in less staff at the hotel and indeed guests. The suite was large, clean and appreciated, The breakfast was a little disappointing in terms of quality - but again probably Covid impact, the only strange thing was the hotel had ran out of orange juice which for such a big hotel was puzzling. Its location is much better than most other hotels in the centre of Cardiff

The main public areas were very clean & staff were friendly and attentive. My bedroom however was not well cleaned. There was a hard lump of pink food on my coffee table and the wardrobe area had not been wiped over for a very long time. I have photos if you would like to see them. The bedlinen and bathroom were clean. Breakfast was lovely, chef was friendly & seating areas on level one very nice.

disappointing trip, on check in we found that the bar and restaurant were not open - only at weekends - there was nothing on the web site about this. Had to ask on second day to have room serviced. no do not disturb signs can they not be wiped with over ?

Decor is lovely ,room lovely spacious .clean .breakfast was very poor ,cold not a lot off selection .staff not very helpful .had very lovely massage ,but dressing gowns had seen better days not whit .yellow and very thread bare ,had to stand on Main Street to smoke ,no garden area to smoke in ,not one single window opened in room

Rooms a little tired, beds definitely need an upgrade. Good enough, swimming pool is nice, most staff friendly enough.

Lovely hotel with great views from our 9th floor corner location. Staff were friendly and helpful.

Great Spa and Spa staff, friendly guests

Excelent

Whilst I initially booked at another Mercure Hotel in Bristol, I was not aware that the payment had not gone through and therefore organised this accommodation on the day. I therefore reached out to Holland House. The reservation team, together with reception provided an excellent service. The room was a good size and it was nice to be able to sit down and have a full breakfast like normal. A very satisfying stay.

First time in a hotel since lock down. We have stayed here a few times before and having parking at the hotel was great. The room was spacious and comfortable, although my wife found the bed a bit 'lumpy'. Breakfast was OK, but I felt that tea/coffee could be in proper cups (not paper), there was no cereal, croissants were pre-packed in plastic etc It just felt like it was more cost cutting. However, overall we had a nice break and would definitely return.

The entire stay was so comfortable and hotel was clean, most of all the staff were extremely polite and went out of their way to make sure everything was fine. Never have I been to a hotel where all the staff are so friendly and accommodating and Always smiling. Excellent stay

Have stayed at Holland House on many occasions pre-corvid so it was interesting to see the new safety measure in place and would admit that at no time did I feel these were compromised. Arrived early for a walk around the city before checking in and was pleased with the amount of space in the car park. Upon our return, checking in was quick and smooth and we were soon in our room on the 12th floor. Only thing I would say is that there was no recognition of my Accor Silver Status with no drink vouchers etc but I guess this could be due to corvid. Booked a superior room and was pleased with the size, the size and comfort of the bed, the cleanliness and the view. Whilst we had a coffee machine, only two pods were available and it was disappointing not to have bottled water in the room. Only other downside of the room was whilst the shower and bath are excellent, there was no bath sheets but only medium and hand sized towels available. Leaving and returning from an evening out was easy and the hotel is well placed within the city. After a good nights sleep, we were up early and went down for breakfast which we had been advised was a pick up and go. Good coffee, juice, pastries and hot bacon, sausage and cheese rolls gave a good start to the day and the social distancing was well managed. The most significant issue we encountered was when leaving the room to check out at 10:00am. At the lifts there were another three couples and the lifts were a maximum of two people. Time after time the lifts were called, one doors opened and the lifts already occupied. After 15-20 minutes not one of us had got in to a lift so we decided to walk. That’s when we found out you cannot walk down to reception only to fire doors in the basement and if you use them you set off the alarms. With that in mind we went back up to the second floor, and waited with another two couples to get a lift down to the first floor or reception. We waited a further 15 minutes during which time one of the couples even tried phoning reception. Finally we got down an managed to check out by 10:45! Whilst we would definitely stay here again, because of this we will wait until corvid restrictions are removed.

Have stayed here many times but this time was very disappointing. Covid restrictions may have been in place but our room had clearly been used by smokers (there was cling film over the smoke alarm which we realised had been used by the smoker) and the breakfast was really poor. There was little excuse for the lack of choice of quality...we have eaten out regularly since food locations have re-opened and even the local motorbike cafe had better choice and quality of food on offer.