Mercure Cardiff Holland House Hotel & Spa 4 stars

Whilst it was nice to be upgraded the room on the 11th floor was like an oven when i walked in. The heating was on full blast and wouldn't turn off at first. Eventually i got it to switch off just as i was setting off back down to reception to ask about a change of room - Otherwise breakfast was good but hotel was tired and in need of refurbishment.

I didn’t stay there someone is using my email or the hotel has got it wrong

Double bed was disappointing, two singles pushed together which the mattress just kept separating in the evening, the three courses that was included was disappointing, I understand a smaller menu but it took the mick, soup without a roll, no red meat ect surely could have a burger or have a bit more variety. The staff were really friendly but a lot of pressure put on the I guess to please a core wage 2 in the restaurant on our stay which caused long waits. The relaxation area was really well laid out and save a good service to my partner and I, the pool area also really nice even though slightly dated, but very clean.

We stayed in one of your suites which was lovely - the views were amazing

We stayed for 3 nights for a family visit. The room was warm and comfortable with a large bathroom/shower. Everywhere was spotlessly clean. Staff were friendly Only minor issues - there was a horrible 'drain' smell despite everywhere being clean

Efficient and courteous staff. Good room. Very good breakfast

Hotel is in Great Location. Room is lovely and clean however sauna was broken for a while and there was no advance noticed when we booked the hotel. Staff were lovely specially housekeeping guy that day and receptionist at the spa.

rated '6' for two reasons: the bed was not comfortable - on the hard side, and separated somewhat into two singles; the pillows were hard too. Breakfast presentation was somewhat chaotic, and food quality not up to the usual Accor standards.

Friendly and efficient staff

Nice room, good facilities.

Overall cant conplain. Freindly staff good facilities

We stayed for my partners birthday and were really impressed with the little things, the room upgrade, the free drink in the bar and the lovely chocolates left for him. Despite parking being an issue, the nearby NCP car park and discount was very handy. The breakfast was delicious too - really happy with our stay.

Booked us in for a night reviver package when the spa was fully booked which they didn’t tell us so we could not receive our treatments which ruined our stay! So we paid for a spa package and we’re bitterly disappointed ☹️

The room was dirty in some places (taps on bathroom and mirror). Lovely view though and extremely modern. Some of the staff were lovely whilst some just seemed rude and uninterested when speaking. The sauna was closed and we were not notified before using the facilities. However, as we stayed for a birthday we had a lovely little chocolate plaque brought to the room, which was thoughtful. The restaurant manager had an awful attitude during breakfast and was arguing with staff infront of us.

Stayed many times, very good normally. However, whilst the staff were excellent as always, wasn't enough of them - 1 lady on restaurant, waited 10 minutes to just get seated, huge queue before and after me....then service was the slowest its eve been! Nothing against the lady, she was excellent, just her on her own! Then the bar lady came to help out, very nice again, but well behind at that point. I then ate there again the next night, similar issue, just too busy and not enough staff. I did complaint and got a free meal, thank you very much - but some attention needed here! Pool and sauna area - dirty and needed cleaning and tidying up. Thanks