Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 663 reviews

Best price
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Mercure Cardiff Holland House Hotel & Spa - Image 1
Mercure Cardiff Holland House Hotel & Spa - Image 2
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Mercure Cardiff Holland House Hotel & Spa - Image 4
24 26 Newport Road, CF24 0DD CARDIFF, United Kingdom

Description

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Complimentary fitness suite during your stay. Pool, sauna & steam room chargeable 10GBP

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

Our accommodation(s)

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

Telephone
Fax +44 29 2048 8894

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  663 reviews

TripAdvisor Rating  4.0/5  3,841 reviews

Certificate of excellence 2023

Review-Amazing Time

TripAdvisor rating 5.0/5

Beliz A TripAdvisor review

At reception Laura helped me in checking in and she was so professional. During my stay i had my dinner every night at the Mercure restaurant and Babina, Alpi and Lincano were very friendly. The service as well as the good was amazing I definitely recommend yo everyone. I will be visiting this place again whenever i can.

Avoid gone downhill

TripAdvisor rating 1.0/5

Leanne C TripAdvisor review

Things have drastically gone downhill... firstly when checking in receptionist miserable. Room was very scruffy. Went down to use pool sauna. Was told there was a extra £10 charge!! And awful night sleep as mattress had collapsed. And dog in next room barking constantly. Shall not be returning. Horrible experience.

Dear 309leannec, Thank you for taking the time to share your feedback. I’m deeply sorry to hear about your disappointing experience during your stay with us. We regret that your check-in experience did not meet expectations, and we will address your concerns regarding the receptionist to ensure all guests are welcomed warmly. I apologize for the condition of your room and the mattress; this is not the standard we aim to provide. Your feedback has been passed on to our housekeeping and maintenance teams for immediate action. Regarding the additional pool charge, we understand your frustration, and we are actively working on ensuring this information is communicated clearly during booking to avoid surprises. I am also sorry about the noise disturbance from the neighboring room and will remind our team of the importance of resolving such issues promptly. We truly regret that we did not meet your expectations on this occasion, and we hope you will consider giving us another chance in the future to provide you with a better experience. Best regards, Kate Front Office Manager

Good stay

Customer review rating 3.5/5

Andrew G. Couples - Confirmed reviews ALL

Loved the room

Customer review rating 4.0/5

C. H. Business - Confirmed reviews ALL

Please sort ouit the free drink on arrival issue. The reception told me it had to be done on an App. After I tried three times I gave up. The bar staff said the reception just give you a card. Next day when I asked I was given a card by reception! Also no peanuts in the bar..."cant get them"... yet peanuts on sale in reception?? The whole tap block in our room was loose and rotated so it was really hard to turn the taps off!

Dear Chris, Thank you for sharing your feedback with us. We’re sorry for the confusion regarding the free drink on arrival and for the inconvenience you experienced with the process. It’s unfortunate that you had difficulty with both the app and the reception staff, and we’ll certainly work on improving the communication between our teams to prevent such issues in the future. We also apologize for the issue with the tap in your room and the lack of peanuts at the bar, despite them being available at reception. Your comments have been passed on to the relevant departments for review. We truly appreciate your input and hope to have the opportunity to welcome you back for a more seamless stay next time. Best regards, Kate Front Office Manager

Not a great stay

TripAdvisor rating 2.0/5

Kayleigh J TripAdvisor review

My partner booked for our first anniversary, hotel and spa and food in the city 3pm day of booking we were told that or spa day was cancelled the person was sick was shocked seen as the size of the hotel they had only one person for our treatment. My partner paid for a upgraded room Which was spacious but not very clean for a executive suite The next morning we had room service breakfast we pulled the tables from the corner to sit in front of the window and look over Cardiff half way through our breakfast my partner pointed to something on the floor , it was a bag of illegal substances we called for management she came collected what we had found and left without a care in the world , terrible service

Dear 852kayleighj, Thank you for sharing your feedback. We are truly sorry for the issues you experienced during your stay, particularly regarding the spa treatment and the cleanliness of your room. Unfortunately, due to a last-minute sick absence, we were unable to accommodate the treatment you had booked. As all other treatment slots were fully booked, we regret that we couldn’t provide an alternative therapist on the day. However, you were offered a refund for your booking, and our team extended a gesture in the form of a gift to express our apologies. We are deeply concerned about the item you discovered in your room. This is not reflective of our usual standards, and we sincerely apologize for the distress caused. Your feedback has been shared with the relevant teams to ensure such incidents do not recur. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Best regards, Kate Front Office Manager

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Other web-users rate our hotel

  • 1,183 reviews 7.9/10 Location
  • 2,535 reviews 7/10 Room
  • 1,920 reviews 7.7/10 Service
  • 35 reviews 7.5/10 WiFi
  • 1,003 reviews 6.4/10 Cleanliness
  • 908 reviews 5.3/10 Amenities
  • 688 reviews 6.8/10 Breakfast
  • 685 reviews 6.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.