Mercure Cardiff Holland House Hotel & Spa 4 stars

Room was lovely and bed was very comfortable. Great bathroom too. It was a shame we were disturbed all night (until about 4am) by noisy neighbours laughing, playing music and knocking on doors, which really ruined my stay as it isn’t a students hall.

We have stayed a few times and love the hotel location as it is right by the shops and the rooms are clean and have all you need.

Staff were very friendly quick check in and all done

Always welcoming staff, good price,nice breakfast, and working good with covid guidelines.

On arrival the reception staff are abrupt and do not have any customer care

Furniture in the room not advisable in this covid era as It will be hard to disinfect, carpet was old , and paintings on hallway are scary. Staff serving breakfast disorganised and not well manned. Coffee machine broken. And the restaurant was dark.

Really good, loved the pool, comfy beds

The room was extremely cold and unprepared.No adequate heating, a broken t.v and a safe that required new batteries.The towels were extremely thin and old and remained damp for our stay of thankfully just three nights.Thank you for the allocation of the two teabags...wow

Lovely room amazing view evening meal was very good especially the deal that was on offer. Staff were very helpful and professional We enjoyed our stay and had a relaxing time and felt very safe as all guidelines were being followed.

Pleasant stay, polite staff, covid secure.

We booked 2 rooms, 607 & 608. They were great, spacious, nice views, nice bathrooms, however there were numerous issues. When I book a double and not a twin, I want a double bed, what I got was 2 singles pushed together -which means I only slept in a single, otherwise you’re lying on the uncomfortable ridge between the beds. The Tv didn’t work properly in room, I informed reception and showed them a video I took of it stuttering and scrambling but nothing was done. Air conditioning made a very loud noise, to the point that when a member of staff came to room they commented on it and said they’d get it sorted, but nothing was done. Starbucks advertising posters throughout hotel and informed by reception it was available at bar, but bar manager denied it was available - instead of an apology he said he was disappointed too because he likes a cup in the morning. My sister, 6 year old niece and I enjoyed a swim in the pool, however after waiting 15 minutes for the jacuzzi to become available, we sat in it for a minute and a receptionist ran out to tell us we had to leave as my niece is under 8. She gave no apology and offered no explanation why this was policy. The lockers in the men’s changing rooms were almost all broken, I tried 6 or 7 before I found one that locked. My sister gave up in the ladies and had no choice but to leave her possessions in an unlocked locker. The ceiling above the showers in the men’s locker room has holes and dark damp patches. And finally, after paying part Tesco Vouchers and part cash at reception upon our arrival, a day after we returned home our card was charged the full cost of the stay and I had to spend an hour on the phone trying to get the money returned.

Two days shopping in Cardiff. Another great stay at the hotel

The location is brilliant, we were in walking distance to the city centre and the shops, only about a 5 minute walk. We had food in the restaurant one evening which was good and also breakfast one morning which was great. The staff at the hotel were very welcoming and helpful. We also had a spa treatment which was brilliant and we used the pool. The room was spacious however for a Mercure hotel we were a little disappointed in a couple of things. The TV in the room must have been about 10-15 years old, it wasn’t HD and only had a small selection of freeview channels with no option to purchase any films or log in to streaming services. It was very small and located so far from the bed it was difficult to see. Our room (809) also had a horrible smell outside, a damp smell or as if it was located next to a garbage shoot. Luckily the smell didn’t come in to the room but was unpleasant every time we left. We were disappointed we had to pay full price to park in the hotels own car park, £16 every 24 hours was quite expensive, it would be good to be offered at least a discount if you are staying in the hotel. Overall for the price we paid which included dinner and breakfast for one night and morning and also a spa treatment we were satisfied with the stay.

Can not fault the rooms but the customer service is shocking

Room was really lovely, at first, no one in reception to welcome us. Spa day and lunch booked was disappointing because Treatment was 30 mins instead of 45 and the lunch included in the main bar was limited choice, (although curry was lovely) but the bar was shut and so we were unable to buy a drink to go with it.