Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 718 reviews

Best price
guarantee
Mercure Cardiff Holland House Hotel & Spa - Image 1
Mercure Cardiff Holland House Hotel & Spa - Image 2
Mercure Cardiff Holland House Hotel & Spa - Image 3
Mercure Cardiff Holland House Hotel & Spa - Image 4
24 26 Newport Road, CF24 0DD CARDIFF, United Kingdom

Description

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Complimentary fitness suite during your stay. Pool, sauna & steam room chargeable 10GBP

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

Our accommodation(s)

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

Telephone
Fax +44 29 2048 8894

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  718 reviews

TripAdvisor Rating  4.0/5  3,830 reviews

Certificate of excellence 2023

We loved it.

TripAdvisor rating 5.0/5

Lee E TripAdvisor review

Booked two rooms. Both rooms clean, good views, well proportioned and modern. Had to call the evening before to see if we could get at least one room slightly earlier as we were meeting friends before 3pm for our daughter’s graduation celebrations. Spoke to Laura who made notes on our booking requesting this from housekeeping. On check in we were greeted by Bernadette who was very friendly, professional and informative. We were able to have one room early which was a huge help to us, so we could freshen up ready for a long day out. When we returned late evening Laura greeted us in person, and checked us in. Even remembering that I called the previous evening and if we were checked in early on the other room. We had breakfast at 9am and everything was as expected, a selection of English, continental and gluten free foods on offer. Would we stay again, absolutely. Special thanks to Laura for waving her magic wand for an early check in and Bernadette for her professionalism and easy mannerisms.

Beautiful hotel, awful bed, expensive parking and poor service.

TripAdvisor rating 2.0/5

Ian H TripAdvisor review

We arrived at the hotel to find that parking was charged at £22 for just 24 hours. Given that the parking was clearly signposted as for hotel guests, we expected it to be either reasonably priced or, ideally, complimentary. Upon entering the hotel, we were impressed by its modern and elegant design. The atmosphere was lovely, and it certainly had a great first impression. However, the service left a lot to be desired. The reception took ages to get us checked in. When we finally made it to our room, we were pleased to see that it was spacious, clean, and modern. Unfortunately, our excitement was short-lived. When it came time for bed, we realised that instead of a double bed, we had been given two twin beds pushed together. This was a big disappointment, especially as we were expecting a proper double bed for our stay as a couple, and because we were there to celebrate our first year together. To make matters worse, the bed was extremely uncomfortable, lumpy and uneven, with a noticeable dip in the center where the beds were joined. For such a stylish hotel, this was quite shocking and unacceptable. The next issue occurred at check-out when I realised I had left my phone charger in the room. I asked the receptionist if I could quickly go back to retrieve it, but they insisted that they would need to contact the cleaning staff and have the charger brought to me. What should have taken two minutes turned into a one-hour wait, which was frustrating. To make matters worse, a week later, I received a £100 parking fine because we had exceeded the 24-hour parking limit by 45 minutes. This was due to the delay caused by the receptionist not allowing me to quickly return to my room to collect my charger. It was an unnecessary complication that resulted in a fine and additional cost, and I still don’t understand why I wasn’t allowed to just retrieve my charger myself. In summary, while the hotel is beautifully designed, the poor service and uncomfortable bed were major letdowns. The added parking charge and the fine from the receptionist’s refusal to let me retrieve my charger ended up more than doubling the cost of our stay. It’s a shame, as the hotel has a lot of potential but was ultimately let down by these issues.

Dear Fianh, Thank you for your feedback. We understand that certain aspects of your experience did not meet your expectations. Regarding the car parking, it is managed by an external company, so we are unable to offer it complimentary. However, as a hotel guest, you were provided with a discounted overnight rate, which differs from the pricing for non-guests. We’re sorry to hear about the situation and your overall experience. Please rest assured that we will investigate this matter with our team to identify areas for improvement. Could you kindly email your parking ticket to h6622@accor.com? We will look into this further for you. Rayan Pankiraj Operations Manager Mercure Holland House Hotel and Spa

Customer review rating 0.5/5

Calv Couples - Confirmed reviews ALL

Stay here regularly and usually alway very good but very disappointed this time ,booked the suite and it wasnt up to standard ,mini bar was empty,floor dirty an then to have to pay extra each time pp to use the pool is just an added rip off

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Holland House is consistently excellent

Dear Michael, Thank you for your fantastic feedback! We’re delighted to hear that you consistently enjoy your stays with us at Holland House. It’s always our pleasure to provide an excellent experience, and we truly appreciate your loyalty. Looking forward to welcoming you back soon! Warm regards, Kate Front Office Manager

Luxury in the heart of Cardiff

TripAdvisor rating 5.0/5

Wooledge Business - TripAdvisor review

Well placed near the heart of Cardiff city center, Holland House offers extra luxuries for your stay. The gym and pool are great and there is a good restaurant too. Rooms are a good size and have all the mod cons.

Dear Wooledge, Thank you for your fantastic review! We're thrilled you enjoyed the luxury and convenience of our hotel and that our location, gym, pool, and restaurant added to a memorable stay. It’s wonderful to hear the room amenities met your expectations, making your time with us comfortable. We look forward to welcoming you back for another excellent experience.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,189 reviews 7.8/10 Location
  • 2,525 reviews 6.9/10 Room
  • 1,902 reviews 7.6/10 Service
  • 34 reviews 7.5/10 WiFi
  • 1,015 reviews 6.4/10 Cleanliness
  • 902 reviews 5.3/10 Amenities
  • 707 reviews 6.8/10 Breakfast
  • 695 reviews 6.5/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Cardiff

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.