Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating 4.2/5 9,517 reviews

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Mercure Cardiff Holland House Hotel & Spa
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Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD
cardiff
united kingdom

Tel: +442920435000

Fax: (+44)2920/488894

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS :51.483986, -3.167448

Our accommodation(s)

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic Double or Twin Room

Accessible room
  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Privilège Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View, Panorama view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Classic Triple room with three single beds

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Rooms

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: Bistronomy

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN BAR & KITCHEN

Non contractual photo

Our comfortable lounge bar has intimate arrangements of big easy chairs and sofas making it an ideal meeting place, serving light refreshments and bar meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 690

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,517 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,263 reviews

Good location to stay.good Covid safe measures

Customer review rating 4.2/5

Mr W. E. Couples - 08/10/2020 Confirmed reviews ALL

Great hotel.Covid19 situation detracts from staying but that is just how things are.The staff were helpful and courteous.Our room was clean but a little dated but great bathroom with a good size bath and lots of hot water.Slightly pricey we thought but overall we enjoyed our stay and do hope to return.Thank you.

Good stay

Customer review rating 4.2/5

Lynne C. Couples - 07/10/2020 Confirmed reviews ALL

Lovely stay, but only complaint was the bed. Unfortunately the bed was very firm and not comfortable.

Just perfect For dropping my daughter off to uni

Customer review rating 4.2/5

Justine C. Families - 05/10/2020 Confirmed reviews ALL

Great, clean, lovely staff.

As good as it could be in the current circumstances

Customer review rating 4.2/5

Gemma Couples - 04/10/2020 Confirmed reviews ALL

We were shocked to see very few people wearing masks in the public areas. The lifts were a nightmare, we spent about 20 minutes in the morning trying to get downstairs for breakfast. We tried walking down only to find the staircase doesn't lead out into anywhere that we could access the restaurant from. We had no choice in the end but to call a lift to go up and then go back down. It seems most people had to do the same. The queue for breakfast was long, but got a lot longer while we were waiting. We were disappointed that we were unable to use the jacuzzi in the pool, because of the rule of only 4 being allowed, we just couldn't get a look in as there were several other couples waiting when we were in the pool and the jacuzzi was full up. Maybe a booking system with hour slots would be a good idea to avoid this. However, we do feel the staff were doing the best they could with the current restrictions and rules.

Standard have dropped

Customer review rating 4.2/5

Arron R. Couples - 28/09/2020 Confirmed reviews ALL

We paid to upgrade to a suit whilst staying. I found the stay to be really disappointing. Standard seemed to have really slipped. Spa was very dirty and run down. Hotel menu was very low budget. We were shocked to see that what can only be described as homeless or drug rehab guests being housed at the hotel. Several groups of guests who seem to not have any teeth left were around the hotel stocking up trays in the breakfast bar to the point that the staff had to give them bags to take their food as they couldn’t carry the amount of weight on their tray. Very disappointed with the standards!!

Terrible

Customer review rating 4.2/5

Danielle Couples - 27/09/2020 Confirmed reviews ALL

Dust everywhere do have photos food still in bar next day service not good

Still in a good location for access to town

Customer review rating 4.2/5

Jayne L. Families - 20/09/2020 Confirmed reviews ALL

I stayed here before and whilst I fully appreciate the pandemic circumstances we are in! The stay was booked as a treat for my mothers 75th birthday and I requested a room with good views! The rooms are now very tired and very basic not worth the money I paid. The mattresses have seen better days. There were clearly not enough staff for breakfast despite us booking a 9.30 Am slot! Breakfast was cold because of the wait to que! The system was poor but Victoria was running around like a headless chicken trying hr upmost to keep things together, whilst only two other staff were slowly clearing tables. The treatments I booked For us both were not At a great standard either! Whilst the girls were friendly the standard was poor! I am not in any hurry to consider staying again

Good for parking unlike most hotels in Cardiff

Customer review rating 4.2/5

Randle Couples - 19/09/2020 Confirmed reviews ALL

We stayed a couple of nights in Cardiff Mercure in order to visit relatives. The hotel is well placed to access central Cardiff by foot and has an underground car park. The stay was not as good as other visits to Mercure/Sofitel but that was mainly down to the impact of Covid, resulting in less staff at the hotel and indeed guests. The suite was large, clean and appreciated, The breakfast was a little disappointing in terms of quality - but again probably Covid impact, the only strange thing was the hotel had ran out of orange juice which for such a big hotel was puzzling. Its location is much better than most other hotels in the centre of Cardiff

Bedroom not particularly clean but staff friendly

Customer review rating 4.2/5

Helen Business - 18/09/2020 Confirmed reviews ALL

The main public areas were very clean & staff were friendly and attentive. My bedroom however was not well cleaned. There was a hard lump of pink food on my coffee table and the wardrobe area had not been wiped over for a very long time. I have photos if you would like to see them. The bedlinen and bathroom were clean. Breakfast was lovely, chef was friendly & seating areas on level one very nice.

city trip

TripAdvisor rating 4.0/5

Jacqui S 18/09/2020 TripAdvisor review

disappointing trip, on check in we found that the bar and restaurant were not open - only at weekends - there was nothing on the web site about this. Had to ask on second day to have room serviced. no do not disturb signs can they not be wiped with over ?

Hello, Thank you for taking the time to give us your feedback. I am sorry the hotel did not meet your expectations on this occasion. Your comments will be forwarded onto each relevant department to ensure improvement where needed. We hope to get the opportunity to welcome you back in the future. Kind regards,

Lovely hotel ,but few disapointments

TripAdvisor rating 4.0/5

luckylinda61 16/09/2020 TripAdvisor review

Decor is lovely ,room lovely spacious .clean .breakfast was very poor ,cold not a lot off selection .staff not very helpful .had very lovely massage ,but dressing gowns had seen better days not whit .yellow and very thread bare ,had to stand on Main Street to smoke ,no garden area to smoke in ,not one single window opened in room

Hello, Thank you for taking the time to give us your feedback. I am sorry the hotel did not meet your expectations on this occasion. Your comments will be forwarded onto each relevant department to ensure improvement where needed. We hope to get the opportunity to welcome you back in the future. Kind regards,

Reasonable but can definitely get better for the price

Customer review rating 4.2/5

Anonymous Families - 15/09/2020 Confirmed reviews ALL

Rooms a little tired, beds definitely need an upgrade. Good enough, swimming pool is nice, most staff friendly enough.

Great Views

Customer review rating 4.2/5

Gareth Couples - 15/09/2020 Confirmed reviews ALL

Lovely hotel with great views from our 9th floor corner location. Staff were friendly and helpful.

Customer review rating 4.2/5

Anonymous Friends - 15/09/2020 Confirmed reviews ALL

Great Spa and Spa staff, friendly guests

Very happy

Customer review rating 4.2/5

Michael V. Couples - 11/09/2020 Confirmed reviews ALL

Excelent

Great Stay

Customer review rating 4.2/5

Paul W. Couples - 11/09/2020 Confirmed reviews ALL

Whilst I initially booked at another Mercure Hotel in Bristol, I was not aware that the payment had not gone through and therefore organised this accommodation on the day. I therefore reached out to Holland House. The reservation team, together with reception provided an excellent service. The room was a good size and it was nice to be able to sit down and have a full breakfast like normal. A very satisfying stay.

Enjoyable break away

Customer review rating 4.2/5

Exetraveller Couples - 10/09/2020 Confirmed reviews ALL

First time in a hotel since lock down. We have stayed here a few times before and having parking at the hotel was great. The room was spacious and comfortable, although my wife found the bed a bit 'lumpy'. Breakfast was OK, but I felt that tea/coffee could be in proper cups (not paper), there was no cereal, croissants were pre-packed in plastic etc It just felt like it was more cost cutting. However, overall we had a nice break and would definitely return.

Perfect in exery way

Customer review rating 4.2/5

Priti S. Families - 07/09/2020 Confirmed reviews ALL

The entire stay was so comfortable and hotel was clean, most of all the staff were extremely polite and went out of their way to make sure everything was fine. Never have I been to a hotel where all the staff are so friendly and accommodating and Always smiling. Excellent stay

Mixed Feelings

Customer review rating 4.2/5

Vivian P. Couples - 07/09/2020 Confirmed reviews ALL

Have stayed at Holland House on many occasions pre-corvid so it was interesting to see the new safety measure in place and would admit that at no time did I feel these were compromised. Arrived early for a walk around the city before checking in and was pleased with the amount of space in the car park. Upon our return, checking in was quick and smooth and we were soon in our room on the 12th floor. Only thing I would say is that there was no recognition of my Accor Silver Status with no drink vouchers etc but I guess this could be due to corvid. Booked a superior room and was pleased with the size, the size and comfort of the bed, the cleanliness and the view. Whilst we had a coffee machine, only two pods were available and it was disappointing not to have bottled water in the room. Only other downside of the room was whilst the shower and bath are excellent, there was no bath sheets but only medium and hand sized towels available. Leaving and returning from an evening out was easy and the hotel is well placed within the city. After a good nights sleep, we were up early and went down for breakfast which we had been advised was a pick up and go. Good coffee, juice, pastries and hot bacon, sausage and cheese rolls gave a good start to the day and the social distancing was well managed. The most significant issue we encountered was when leaving the room to check out at 10:00am. At the lifts there were another three couples and the lifts were a maximum of two people. Time after time the lifts were called, one doors opened and the lifts already occupied. After 15-20 minutes not one of us had got in to a lift so we decided to walk. That’s when we found out you cannot walk down to reception only to fire doors in the basement and if you use them you set off the alarms. With that in mind we went back up to the second floor, and waited with another two couples to get a lift down to the first floor or reception. We waited a further 15 minutes during which time one of the couples even tried phoning reception. Finally we got down an managed to check out by 10:45! Whilst we would definitely stay here again, because of this we will wait until corvid restrictions are removed.

Well located...really poor breakfast

Customer review rating 4.2/5

Karen M. Couples - 03/09/2020 Confirmed reviews ALL

Have stayed here many times but this time was very disappointing. Covid restrictions may have been in place but our room had clearly been used by smokers (there was cling film over the smoke alarm which we realised had been used by the smoker) and the breakfast was really poor. There was little excuse for the lack of choice of quality...we have eaten out regularly since food locations have re-opened and even the local motorbike cafe had better choice and quality of food on offer.

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