Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating 4.2/5 9,552 reviews

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Mercure Cardiff Holland House Hotel & Spa
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Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD
cardiff
united kingdom

Tel: +442920435000

Fax: (+44)2920/488894

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS :51.483986, -3.167448

Our accommodation(s)

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic Double or Twin Room

Accessible room
  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Privilège Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View, Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Classic Triple room with three single beds

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Rooms

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: Bistronomy

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN BAR & KITCHEN

Non contractual photo

Our comfortable lounge bar has intimate arrangements of big easy chairs and sofas making it an ideal meeting place, serving light refreshments and bar meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 690

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,552 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,281 reviews

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Customer review rating 4.2/5

Matthew D. Solo - 27/12/2020 Confirmed reviews ALL

I booked the hotel as I don't drive and use Public Transport. after leaving work at 16:15 and by 18:00 I was stuck half way between home and work as lots of flooded roads to my home town I booked the hotel and meal for the night as it looked unlikely I would get home - the next day I heard a few people from my home town state it took them four hours in a car to get home so what luck I would've had on foot is something I can't begin to comprehend. Anyway when I reached the hotel I was quizzed on being a "key worker". I am and have a letter to support this but this was in my house as since returning to my office in June I have not had to present the letter once. I can only assume common sense is applied by others. I had to search through emails to find reference to me being a key worker which was eventually accepted. Also you allowed me to book a meal but no such service was available when I got to the hotel. Considering the Tier 4 restrictions in Wales applied from the weekend BEFORE my stay, you should've been in position to amend YOUR website to allow only key workers to book and not allow food ordering if the service is not available. There is simply no excuse for allowing people to book only to then try and stop them staying. That being said, the room was very nice. I will also need a refund ASAP for the meal booked online but never had - please contact me on th…

Customer review rating 4.2/5

Shakira Families - 21/12/2020 Confirmed reviews ALL

The staff are too rude

Amazing stay

Customer review rating 4.2/5

Jordan A. Business - 20/12/2020 Confirmed reviews ALL

Extremely happy with the cleanliness of the rooms & Christmas lunch was excellent.

Prime Location

Customer review rating 4.2/5

Adam Couples - 16/12/2020 Confirmed reviews ALL

Lovely hotel in a great location, however there were hairs in the bath upon arrival a tonne of dust on the fridge, very small menu to choose from, not overly satisfied

Well located for shops

Customer review rating 4.2/5

Patricia B. Couples - 14/12/2020 Confirmed reviews ALL

We stayed for 4 nights for husbands 50th birthday however we did not enjoy our stay due to a few things the main reason the pool had a fault with it making it ice cold and unable to use for 3 of the days we where there then when we left I had to argue with receptionist as they tried to charge me the full cost of stay again after I had paid in full on arrival very embarrassing got to the point I had to log into online banking at the desk to prove payment I am also still waiting for my email receipt overall we left quite upset and disappointed

Well located and nice room

Customer review rating 4.2/5

Anonymous Business - 13/12/2020 Confirmed reviews ALL

Room was lovely and bed was very comfortable. Great bathroom too. It was a shame we were disturbed all night (until about 4am) by noisy neighbours laughing, playing music and knocking on doors, which really ruined my stay as it isn’t a students hall.

Good location and lovely rooms

Customer review rating 4.2/5

Kim H. Friends - 12/12/2020 Confirmed reviews ALL

We have stayed a few times and love the hotel location as it is right by the shops and the rooms are clean and have all you need.

Perfect location for shopping trip

Customer review rating 4.2/5

Donna Couples - 11/12/2020 Confirmed reviews ALL

Staff were very friendly quick check in and all done

Nice break

Customer review rating 4.2/5

D F. Couples - 11/12/2020 Confirmed reviews ALL

Always welcoming staff, good price,nice breakfast, and working good with covid guidelines.

Poor customer service

Customer review rating 4.2/5

Jayne Couples - 10/12/2020 Confirmed reviews ALL

On arrival the reception staff are abrupt and do not have any customer care

Ok

Customer review rating 4.2/5

Ben Families - 05/12/2020 Confirmed reviews ALL

Furniture in the room not advisable in this covid era as It will be hard to disinfect, carpet was old , and paintings on hallway are scary. Staff serving breakfast disorganised and not well manned. Coffee machine broken. And the restaurant was dark.

Great place

Customer review rating 4.2/5

Hannah M. Couples - 04/12/2020 Confirmed reviews ALL

Really good, loved the pool, comfy beds

A cold unwelcoming experience at £ 200 per night

Customer review rating 4.2/5

Bernard H. Couples - 02/12/2020 Confirmed reviews ALL

The room was extremely cold and unprepared.No adequate heating, a broken t.v and a safe that required new batteries.The towels were extremely thin and old and remained damp for our stay of thankfully just three nights.Thank you for the allocation of the two teabags...wow

Excellent stay

Customer review rating 4.2/5

Susan J. Couples - 30/11/2020 Confirmed reviews ALL

Lovely room amazing view evening meal was very good especially the deal that was on offer. Staff were very helpful and professional We enjoyed our stay and had a relaxing time and felt very safe as all guidelines were being followed.

Nice hotel, in town.

Customer review rating 4.2/5

Wayne L. Couples - 30/11/2020 Confirmed reviews ALL

Pleasant stay, polite staff, covid secure.

Disappointing

Customer review rating 4.2/5

Mat P. Families - 29/11/2020 Confirmed reviews ALL

We booked 2 rooms, 607 & 608. They were great, spacious, nice views, nice bathrooms, however there were numerous issues. When I book a double and not a twin, I want a double bed, what I got was 2 singles pushed together -which means I only slept in a single, otherwise you’re lying on the uncomfortable ridge between the beds. The Tv didn’t work properly in room, I informed reception and showed them a video I took of it stuttering and scrambling but nothing was done. Air conditioning made a very loud noise, to the point that when a member of staff came to room they commented on it and said they’d get it sorted, but nothing was done. Starbucks advertising posters throughout hotel and informed by reception it was available at bar, but bar manager denied it was available - instead of an apology he said he was disappointed too because he likes a cup in the morning. My sister, 6 year old niece and I enjoyed a swim in the pool, however after waiting 15 minutes for the jacuzzi to become available, we sat in it for a minute and a receptionist ran out to tell us we had to leave as my niece is under 8. She gave no apology and offered no explanation why this was policy. The lockers in the men’s changing rooms were almost all broken, I tried 6 or 7 before I found one that locked. My sister gave up in the ladies and had no choice but to leave her possessions in an unlocked locker. The ceiling above the showers in the men’s locker room has holes and dark damp patches. And finally, after paying part Tesco Vouchers and part cash at reception upon our arrival, a day after we returned home our card was charged the full cost of the stay and I had to spend an hour on the phone trying to get the money returned.

Lovely break

Customer review rating 4.2/5

Clive J. Families - 28/11/2020 Confirmed reviews ALL

Two days shopping in Cardiff. Another great stay at the hotel

Good stay

Customer review rating 4.2/5

Natasha C. Couples - 27/11/2020 Confirmed reviews ALL

The location is brilliant, we were in walking distance to the city centre and the shops, only about a 5 minute walk. We had food in the restaurant one evening which was good and also breakfast one morning which was great. The staff at the hotel were very welcoming and helpful. We also had a spa treatment which was brilliant and we used the pool. The room was spacious however for a Mercure hotel we were a little disappointed in a couple of things. The TV in the room must have been about 10-15 years old, it wasn’t HD and only had a small selection of freeview channels with no option to purchase any films or log in to streaming services. It was very small and located so far from the bed it was difficult to see. Our room (809) also had a horrible smell outside, a damp smell or as if it was located next to a garbage shoot. Luckily the smell didn’t come in to the room but was unpleasant every time we left. We were disappointed we had to pay full price to park in the hotels own car park, £16 every 24 hours was quite expensive, it would be good to be offered at least a discount if you are staying in the hotel. Overall for the price we paid which included dinner and breakfast for one night and morning and also a spa treatment we were satisfied with the stay.

Bad customer service

Customer review rating 4.2/5

James B. Couples - 24/11/2020 Confirmed reviews ALL

Can not fault the rooms but the customer service is shocking

Lovely room and well located in the town centre

Customer review rating 4.2/5

Mrs N. J. Couples - 20/11/2020 Confirmed reviews ALL

Room was really lovely, at first, no one in reception to welcome us. Spa day and lunch booked was disappointing because Treatment was 30 mins instead of 45 and the lunch included in the main bar was limited choice, (although curry was lovely) but the bar was shut and so we were unable to buy a drink to go with it.

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