Mercure Cardiff Holland House Hotel & Spa

Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 909 reviews

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Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

ALLSAFE approved hotel

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
United Kingdom

GPS:51.483986, -3.167448

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our accommodation(s)

The hotel's 172 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  909 reviews

TripAdvisor Rating  4.0/5  3,560 reviews

Comfortable room and very central location

TripAdvisor rating 4.0/5

896jemj Solo travel - TripAdvisor review

I stayed here while in Cardiff on business, easy to find, parking available close by at discounted rates. Very central. Nice room, as I was high up I had a great view over the Cardiff skyline. Really comfortable bed that gave me a great night's sleep. Lovely breakfast in the morning. Very helpful and friendly staff. I'll definitely stay here again when I'm next in Cardiff.

Dear 896jemj, Thank you for taking the time out and leaving us your valuable feedback. I am really glad to read that you have enjoyed evrey aspects regarding your stay with us. We do hope to welcome you back in the near future. Regards Pramod Shaw Deputy General Manager

A lovely clean hotel, with excellent service

TripAdvisor rating 5.0/5

E9300AHlaurenp TripAdvisor review

A beautifully clean hotel with a good spa. Excellent service from all staff, especially Toni-Marie on reception. Breakfast was great, an excellent choice and all food nice and hot. Dinner was also great. However for such a lovely hotel I think the dinner menu could be of a higher standard. All in all a fantastic stay and great experience.

Dear Guest, Thank you for taking the time out and leaving us your valuable feedback. I am really glad to read that you have enjoyed your stay and the staff was kind and welcoming. I will share you feedback regarding the menu with the chef and discuss what we can do to improve it futher. We do hope to welcome you back in the near future. Regards Pramod Shaw Deputy General Manager

Lovely stay

Customer review rating 5.0/5

Asma Business - Confirmed reviews ALL

I regularly stay at the hotel as I commute to work in Cardiff and usually after a long journey! Staff at reception are great, really accommodating and helpful. Rooms usually have a good space to work in between meetings. The gym area of the spa is well-equipped and breakfast is good.

Dear Asma We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Pramod Shaw Deputy General Manager

Mixed messages

Customer review rating 1.0/5

Anon Business - Confirmed reviews ALL

Although I have been told the stay was pleasant by the staff member who I booked this for, the actual booking process and subsequent communication was very poor. - Initally looked at booking on line, but noticed that booking T&Cs said the card must be presented at check in which wouldn't be possible. - Rang the hotel directly to ask what to do and was directed to the main reservations number. - The price quoted on the phone was around £50 more than online and agent was adamant nothing could be done. However, indicated that a 3rd party form could be completed. - Reservation (and FULL payment) made online, and immediately emailed the hotel to ask about a 3rd party authorisation form. - A reservations supervisor replied with required forms and notes of what should be sent back. - Despite A) the form saying "I authorise Mercure Holland House Hotel to debit my credit card as per the above details", and B) all photo I.D. and copies of the cards sent as requested - the person who was checking in was told they could not do so without the card. Why, when paying in full in advance, do you need to present the card used to pay? Even more so, why have such 3rd party authorisation forms available when this is not enough? Why did the 'reservations supervisor' indicate that this was acceptable when it wasn't? How does one make a booking for someone else - business or otherwise - when the only means to do this (by phone) cannot access the same rates? It has wasted a lot of my time trying to do the right thing before booking, the subsequent tidy up and feedback, as well as your own hotel staff trying to solve what seems like a systemic problem.

Dear Andrew R., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pramod Shaw Deputy General Manager

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Lovely stay but often my reward points don’t get applied despite requesting each time from reception

Dear Graememr F., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Pramod Shaw Deputy General Manager

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Other web-users rate our hotel

  • 941 reviews 8/10 Location
  • 2,109 reviews 6.6/10 Room
  • 1,509 reviews 7.3/10 Service
  • 19 reviews 4.7/10 WiFi
  • 860 reviews 5.2/10 Cleanliness
  • 705 reviews 6.6/10 Breakfast
  • 633 reviews 5.2/10 Amenities
  • 558 reviews 6.8/10 Wellness Area

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