Customer review rating 4.2/5 9,792 reviews
ALLSAFE approved hotel
On-site leisure facilities including an 18-metre pool
Fully-functioning gym, sauna, steam room and more
Guests enjoy 20% discount on spa treatments
Conference and meeting rooms seating 700 guests
Within walking distance to the iconic Millennium Stadium
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
24 26 Newport Road
CF24 0DD cardiff
Contact email :H6622@accor.com
Check-in from 14h00
Check out up to 12h00
URBAN BAR & KITCHEN
The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.
Check-in from - Check out up to
The hotel's 172 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.
Classic Double or Twin Room
Superior Room with panoramic views across the city
Subject to availability
Privilège Room with panoramic views across the city
Subject to availability
Wellness Privilege Room with King Bed
Air Purification Privilege Room with King Bed
Classic Triple room with three single beds
Number of meeting rooms: 14
Maximum size: 690 m²
Maximum capacity: 700 people
Maximum banquet capacity: 550 people
100% genuine reviews from our guestsFind out more
Nice room, shame about the experience
Paul L. Business - 17/10/2021 Confirmed reviews ALL
Great room, very clean. Staff lacking and food not good
Welcoming and comfortable stay
Stephanie G. Couples - 14/10/2021 Confirmed reviews ALL
Check in was easy, offered a free bottle of wine as it was my husband’s birthday and our wedding anniversary. Our room was lovely and we had swans and rose petals on our bed. Only downsides were being refused service at the bar at 10.20pm when it closed at 10.30pm, one of the lights in the seating area in our room didn’t work so I found it very dark trying to style my hair and we didn’t feel the full benefit of the air con due to the shape of our room. All in all a lovely visit. We’ll be back in December. Thank you
Staff very friendly accommodation central.
Julia F. Couples - 13/10/2021 Confirmed reviews ALL
It was very relaxing. Reception staff where very helpful. The spa fit my husband and myself in for a late treatments. Which we didn't expect.
L J. Friends - 13/10/2021 Confirmed reviews ALL
Hotel all good including room food and staff. Problem locating the car park, fine once we did however better signage would help
Enjoyable stay mostly...
Wills Couples - 13/10/2021 Confirmed reviews ALL
The hotel is in a great location just outside the main shopping area, and close to Cardiff Castle, Bute Park, Principality Stadium, and a short bus ride from Cardiff bay. The hotel is generally good however there are signs that some updating wouldn't go a miss, dented, scraped walls, dirty carpets, in main areas, tiles missing on wall of spa pool, by swimming pool. As the hotel is advertised as a 4* in my opinion, these issues should be addressed on a regular basis. The Room we had was a superior room top floor, with views across Cardiff. Unfortunately the windows were so dirty you couldn't clearly see out of them, and when pulling back the curtains for a better look, the windows were in a poor condition. The room was very comfortable lovely bed, had the best sleeps, wish I had a mattress like that at home. Breakfast was very good on 2 out of 3 mornings, loads of choice, but no scrambled eggs, and when I asked one of the chefs if he could do me some, I was looked at as if I was mad, and told, no we only do fried egg. How difficult would it have been for a chef in a 4* hotel to just do a bit of scrambled egg, not exactly difficult ? On our final morning, the coffee urn was cold, the hot water for tea was cold and people were complaining and so a small flask of hot water was provided!!! Again not what you would expect from a 4* hotel, the hot drink machine wasn't working either. In summary generally a nice hotel, pleasant stay, lovely bed, nice room(apart from the windows) some very nice staff, ladies in the bar, reception staff, not so good in spa reception, chef at breakfast, and security (they looked like they hated their job and didn't want to be there), tried a friendly smile/ good morning/night greeting but just ignored. Would consider staying again, but would like to see the issues I highlighted addressed to bring it up to the advertised 4* standard.
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