Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 1,092 reviews

Mercure Cardiff Holland House Hotel & Spa - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

Our accommodation(s)

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,092 reviews

TripAdvisor Rating  4.0/5  3,726 reviews

Certificate of excellence 2023

Perfect for 1 night stay

TripAdvisor rating 4.0/5

chevaans Families - TripAdvisor review

We had a pleasant 1 night stay here as we visited Llandaff Cathedral to watch a concert. The hotel was clean and our triple bedroom was fairly spacious with a lot of cupboard space. I used the pool, gym, steam room and sauna - which were all pretty decent. The jacuzzi was out of order. Every member of staff I came across the hotel was very friendly. I am giving this hotel 4 stars as the parking was inadequate and expensive as many others here have remarked. And the breakfast at £16 is grossly overpriced. The breakfast was passable - but certainly not value for money for such a high price. Would I stay again? Probably for the pool and gym etc.

Ok stay

Customer review rating 3.5/5

Ceri C. Couples - Confirmed reviews ALL

We have stayed with you multiple times but felt this time that standards were slipping. Our fridge/cooler wasnt working in the room and despite having a WhatsApp reply to say that it would be looked at by maintenance, it wasn’t. One can of Pepsi max between two guests in privilege suite! Dusty shelves and drawers. Despite saying it was my husbands bday, there was no mention of it. On previous visits we have had anniversary/bday wishes from the staff with complimentary cakes in the room. Swimming pool temperature was low, not a nice relaxing experience. No toilet roll in changing room, showers broken and making a big noise. Breakfast…limited selection, bacon was hard, no hashbrowns, mushrooms cooked to order. Overall an average breakfast for the price we paid. An average stay for a pricey stay in my opinion. Obviously there were good aspects to our stay but unfortunately we found the overall stay no more than average.

Dear Ceri C., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Poor experience

TripAdvisor rating 2.0/5

Peter S TripAdvisor review

The gym equipment has been out of order for over a month now. The swimming pool and shower area could be cleaner. There are mould spots in the steam room… It would be great if someone would be able to have a look at the things from the list above. On a positive note, the spa staff are friendly and helpful.

Dear Peters, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cardiff Holland House Hotel & Spa Management

Spa day, with afternoon tea. Christmas present from my son.first spa day ever had, recommend spa ,thoroughly enjoyable e

TripAdvisor rating 5.0/5

Janis M TripAdvisor review

Had a treatment in the spa,massage and facial. Followed by afternoon tea. Really enjoyed the experience. Lovely staff very welcoming. Facial was great,lovely products .Spa very clean ,thoroughly enjoyed the whole afternoon. Afternoon tea very nice as well. Couldn't fault anything.

Dear Janism. Thank you so much for taking the time to leave such a lovely review. I will be sure to pass on to the team, they will most enjoy reading your comments. We look forward to welcoming you back in the future. Sincerely, Mercure Cardiff Holland House Hotel & Spa Management

Give it a miss horrendous

TripAdvisor rating 1.0/5

Joseph D TripAdvisor review

**guve this place a miss**** As a group we went to the spa and arranged afternoon tea for my daughters birthday. Cost of spa £25. Cost of afternoon tea £15. Upon arrival you then have to pay another £5 for hire of a robe and towel. We were not allowed to use the relaxation room as we had not arranged treatments (even though we were told to arrange treatments on the day). Around the pool there were no loungers to accommodate us, all being taken by the numerous children that was attending. Afternoon tea was awful. 2 finger sandwiches, 1 scone with cream and jam no butter. And 3 awful little cakes all with chocolate fondant. I have had much better at different establishments. The Vale, Celtic Manor, all the hotels in cardiff Town centre offer afternoon tea which has been a delight to eat

Dear P5207Hjosephd, Thank you for taking the time to review your experience with us. We are sorry to hear that there were elements of your visit that you did not enjoy. Here at Mercure Cardiff Holland House Hotel & Spa, we strive to provide a memorable experience for all of our guests. We value your feedback and we will ensure we pass this on to the relevant teams and it is looked into further. Again, thank you for taking the time to share your thoughts with us. Sincerely, Mercure Cardiff Holland House Hotel & Spa Management

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Other web-users rate our hotel

  • 1,212 reviews 7.8/10 Location
  • 2,584 reviews 6.9/10 Room
  • 1,887 reviews 7.7/10 Service
  • 32 reviews 6.1/10 WiFi
  • 1,033 reviews 5.9/10 Cleanliness
  • 860 reviews 5.5/10 Amenities
  • 776 reviews 7.4/10 Breakfast
  • 607 reviews 6.1/10 Food

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