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ibis budget Cardiff Centre 2 stars

Customer review rating 4.1/5 5,620 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
ibis budget Cardiff Centre
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+ 2 Services

Hotel extras

  • Easy access to Cardiff city centre, Motorpoint arena, Principality Stadium and Cardiff Bay

  • Guests can enjoy an all-you-can-eat breakfast every morning

  • Pet-friendly hotel, with on-site facilities

  • Advantage 4

  • Pre book your car park space on Just park website or app using location ID 192917

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Chargeable indoor car park (nearby) Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Languages spoken at the hotel
  • Electric car recharging units
Catering
  • Breakfast Paying
  • Snack & beverage machine Paying

Hotel location

ibis budget Cardiff Centre

Tyndall Street
CF104BE cardiff
united kingdom

Tel: +4402920458131

Fax: (+44)02920490591

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 64.37km / 40 miles

  • By plane

    CARDIFF At 14km / 8.7 miles

  • By car

    Junction 29 onto A48 At 1.8km / 1.12 miles

  • By train

    CENTRAL STATION At 0.8km / 0.5 miles

  • By train

    Cardif Central Railway station At 0.1km / 0.06 miles

GPS :51.476517, -3.168262

Our accommodation(s)

Triple room with a double bed and a single bunk bed.

  • Max. number of persons: 3
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • Multimedia hub

Double room with one double bed for up to 2 people.

  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • Multimedia hub

Accessible room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft

Our guest reviews for
ibis budget Cardiff Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,620 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,488 reviews

Amazing

Customer review rating 5.0/5

V. G. Solo - 15/06/2021 Confirmed reviews ALL

The staff are so friendly and helpful the hotel is so nice

Great staff

Customer review rating 5.0/5

Mr R. Couples - 14/06/2021 Confirmed reviews ALL

The location, rooms and reception staff were fantastic.

Value for money

Customer review rating 3.5/5

Mohammad B. Families - 11/06/2021 Confirmed reviews ALL

It was quite pleasant, value for money.

Nice staff very helpful, good all round stay

Customer review rating 4.5/5

R T. Couples - 11/06/2021 Confirmed reviews ALL

Vary comfortable and clean accomodation, helpful staff.

Dreadful

Customer review rating 0.5/5

Sarah Families - 08/06/2021 Confirmed reviews ALL

First trip in well over a year, dogs barking constantly, a manager who called us a liar and started a fight between us and the dog owners, refused out money back, called customer services twice and Still heard nothing back?!

Welcome reception

Customer review rating 5.0/5

David M. Families - 08/06/2021 Confirmed reviews ALL

Friendly greeting Helpful information

Largely misleading but overall acceptable.

Customer review rating 1.5/5

Alistair Solo - 04/06/2021 Confirmed reviews ALL

From the claims of free parking, to pictures and descriptions of the room the start sad largely entirely misleading. Parking is neither included nor free, and requires booking via an external company - none of which is explained during the booking process. The double room I booked was also misrepresented in the sample images, offering a scant foot if space either side of the bed and featuring a toilet located in a broom cupboard.... Too small a space to even be able to close to door in without hitting your body. On the plus side, the mattress and bedding is perfectly comfortable (the pillows are lacking, however) and the level of cleanliness is good. Staff were polite and friendly, and covid restrictions were in place but not intrusive. Overall, I feel like it's a very average 2 star hotel and if you are realistic about your expectations it just about meets them. In reality, if the rooms were properly represented and the parking issue properly clarified then I would have been satisfied with my stay.

Very nice

Customer review rating 5.0/5

Diana Families - 04/06/2021 Confirmed reviews ALL

Clean, staff very friendly and very close to the town centre

Bad stay

Customer review rating 2.0/5

N Families - 03/06/2021 Confirmed reviews ALL

Toilet was unclean and beds as well

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Budget Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Fazmil HANEEFA General Manager ibis Budget Cardiff Centre

Good

Customer review rating 4.5/5

Pier P. M. Couples - 02/06/2021 Confirmed reviews ALL

Good hotel for the price. Clean room and kind staff. Would go back again.

Dear , We very much appreciate your comments regarding your stay at the Ibis Budget Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Fazmil HANEEFA General Manager ibis Budget Cardiff Centre

Good stay but budget really is budget!

Customer review rating 3.5/5

C M. Couples - 01/06/2021 Confirmed reviews ALL

Found hotel to be a little further away than we expected. Cleanliness was good. The room was very small and the shower was a plastic cubicle in the room. My husband found it hard to shut toilet door when he was sitting on it as space so limited. 24 hour tea and coffee excellent but healthier choices in vending machine for breakfast would have been appreciated.

Well Located

Customer review rating 3.5/5

Solange N. Solo - 01/06/2021 Confirmed reviews ALL

It was really & easy to get around & about Cardiff. The City & the restaurants were at an easy reach.

welcoming

Customer review rating 5.0/5

Anonymous Couples - 31/05/2021 Confirmed reviews ALL

staffs are good, its fit for our purpose

Dear , We very much appreciate your comments regarding your stay at the Ibis Budget Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Fazmil HANEEFA General Manager ibis Budget Cardiff Centre

Great Service!

Customer review rating 5.0/5

Anonymous Couples - 31/05/2021 Confirmed reviews ALL

clean hotel, it dose whats on the tin., all the staff and the hotel manager is really welcoming and chatty. made feel home. tea and coffee available at reception buts really tasty.

Dear , We very much appreciate your comments regarding your stay at the Ibis Budget Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Fazmil HANEEFA General Manager ibis Budget Cardiff Centre

Great location

Customer review rating 5.0/5

Graziely S. Families - 25/05/2021 Confirmed reviews ALL

Good customer service Nice room

Strange times

Customer review rating 4.0/5

M.w. Solo - 22/05/2021 Confirmed reviews ALL

Things did not get off to a good start-------no criticism of Ibis Cardiff staff at all-- just the opposite they were very helpful. When I booked there was no mention of a 3rd party parking arrangement. Previously it was pay on arrival. To arrive after a long drive, on a service road where there is no public parking and from which there is no quick access to the car park is infuriating. To have to download an app, open an account and then book a space ( £30 for 3 days) was not the experience I was looking for. The hotel receptionist was great and helped me set everything up and I really thank her for her help. Ibis / Accor should have indicated the parking system at the time of booking, I have found the company to be poor at communicating in the past but this really annoyed me and I will definatley check with other hotels in future and compare. Ibis is no longer my first choice. The breakfast offer was not attractive so I did not take it. I normally have breakfast at Ibis budgets and it is good-- the coffee is the best machine made coffee I have tasted. Since restaurants are now open I am surprised that the hotels facility is not. The room was clean but I don't see the logic in removing the toilet brush ---I think there is normally one. The shower gel provided is ok but the design of the bottle means its almost impossible to get anything out.

Very good.

Customer review rating 5.0/5

S. W. Solo - 14/05/2021 Confirmed reviews ALL

Very good.

What a terrible dissapointment!

TripAdvisor rating 1.0/5

2frogsinapond 10/03/2020 TripAdvisor review

I've stayed in this hotel many times. Unfortunately, the heating in the room was faulty and despite all the efforts from the staff, we spent a miserable night in a freezing room. On departure, we were assured that the cost of the room was going to be refunded. I haven't received any apologies from management and no refund. Shoddy treatment to a loyal customer.

Dear Guest, We are saddened to read your review and to learn of your disappointment. In regards to the A/C issue i can assure it is been maintain as per the requirements also we have a maintenance team on site. but some it wasn't fixed during your stay whilst apologising for the inconvenience please send me your name and reservation number via email in order for us to investigate come back to on this matter. However, on behalf of the hotel & its management we sincerely apologise for the inconvenience caused. We have taken your comments very seriously & appreciate your feedback. We value your patronage. Best regards, Fazmil Haneefa h6175@accor.com

Great location. Quirky hotel.

TripAdvisor rating 5.0/5

Julia J 22/01/2020 TripAdvisor review

Great location. Nice rooms. Pizza and pot noodles 24 hours a day. Tea and coffee available all day. Nice eating area with microwave.Ideal for when you get back from the buzzing nightlife that is Cardiff.

We very much appreciate your comments regarding your stay at the ibis budget Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Billyboy

TripAdvisor rating 3.0/5

OnAir00407679456 Couples - 02/01/2020 TripAdvisor review

Good for able bodied guests but accessible room was disappointing for wheelchair users and not really meant for any more than a one night stay with nowhere to put anything, not even to hang a coat. Be prepared to live from your suitcase. Car park is also expensive at £10 a day

Dear Guest, We are saddened to read your review and to learn of your disappointment. I would like to take this opportunity mention that as we advertised this is a no frills accommodation and the room rates are purely decided by the local market condition as we are normally cheaper at the time of booking.. However, on behalf of the hotel & its management we sincerely apologise for the inconvenience caused. We have taken your comments very seriously & appreciate your feedback. We value your patronage. Best regards,

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