Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 386 reviews

Mercure Swansea Hotel - Image 1
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Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  386 reviews

TripAdvisor Rating  4.0/5  554 reviews

Certificate of excellence 2024

Tired and not a 4 star!

TripAdvisor rating 1.0/5

Rch120 TripAdvisor review

This hotel was awful. It definitely is not a 4 star hotel. The rooms would not get 1 star in my opinion. Our room was unclean…the carpet was stained in multiple places, the sink was cracked, the TV didn't work and the remote control was filthy…and the mattress was heavily wee stained with a very thin unfitting cover over it! Other things to note, there is no lift. We had an elderly Labrador with us who had to go up 2 flights of stairs. We were not advised on booking. There was a wedding reception on, the music dominated the restaurant and bar and also the guests seemed to have free roam of the hotel. Again not advised on booking. The restaurant and bar was freezing as the doors were all open due to the wedding guests going in and out. There were 2 yellow sofas right next to the front entrance that you could sit in with your dog! That is not pet friendly! The only positive things were the food - despite our reservations over cleanliness of the hotel we did eat there and the food was good, dinner and breakfast. The manager who was on site was apologetic and did all she could to apologise within the limitations of the actual hotel failings. Basically, the staff were excellent, the food was great, but the hotel itself is tired and run down needing a serious upgrade.

Dear rch120 Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations and appreciate you bringing these concerns to our attention. We are deeply sorry to hear about the condition of your room, including cleanliness issues such as stained carpets, a cracked sink, and other maintenance problems that detracted from your stay. Please be assured that we take these matters seriously; we will address them with our housekeeping and maintenance teams immediately to ensure improvements are made. We understand how challenging it can be for guests traveling with pets or those who may have mobility limitations when there is no lift available. We strive to communicate all relevant information during booking, and we regret any oversight on our part regarding this matter. Additionally, we apologize for the disruption caused by the wedding reception during your visit; it is never our intention for events to interfere with our guests' comfort. Your comments about the temperature in the restaurant/bar area have been noted as well—we will look into ways to better manage this situation in future events. While we are pleased that you enjoyed both dinner and breakfast at our establishment and found our staff attentive and apologetic during your stay, we recognize that these positives do not outweigh the shortcomings you experienced overall. Your feedback is invaluable as it helps us identify areas needing improvement so that we can enhance future guest experiences significantly. We hope you might consider giving us another chance in the future after we've had an opportunity to make necessary upgrades. Thank you once again for sharing your thoughts with us. Warm regards, Niall Dawkins Reception Supervisor

Ok

Customer review rating 3.5/5

Pb Business - Confirmed reviews ALL

Overall the hotel could really benefit from a lick of paint, it felt old & tired, & my room had a distinct odour that wasn't particularly pleasant. However it was clean & tidy & functional.

Dear PB Thank you for taking the time to share your feedback regarding your recent stay with us at [Hotel Name]. We genuinely appreciate your insights, as they are invaluable in helping us enhance our services and facilities. We are pleased to hear that you found your room clean, tidy, and functional; however, we sincerely apologize for any discomfort caused by the distinct odour you encountered during your stay. Please rest assured that we take such matters seriously, and we will investigate this issue further to ensure a more pleasant environment for our guests. Your comments regarding the need for a refresh in our decor have been duly noted. We understand how important ambiance is to our guests' overall experience, and we are currently exploring options to update our facilities. Additionally, I regret that you did not receive the confirmation email following your booking on our website. This is certainly not reflective of the standard we strive for, and I will ensure that this matter is addressed with our team promptly. Thank you once again for sharing your thoughts with us; it helps us improve continuously. We hope to welcome you back in the future so that we can provide an experience worthy of a higher rating. Warm regards, Niall

Well located for a work trip

Customer review rating 4.5/5

Tracey M. Business - Confirmed reviews ALL

I chose tempura prawns and hake for dinner in the restaurant and both were delicious. There was also a good choice for breakfast and, again, the food was good. Parking is plentiful and the hotel is easy to find and has good Wi-Fi. Room was quiet and comfortable with decent water pressure and temperature for the shower. All-in-all, I would definitely stay again if in the area for work.

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel well-located for your work trip and that you enjoyed both the tempura prawns and hake during dinner. It is always gratifying to know that our culinary offerings met your expectations. We appreciate your positive remarks regarding the breakfast selection, parking availability, and Wi-Fi connectivity. It is wonderful to learn that you found your room quiet and comfortable, with satisfactory water pressure and temperature in the shower—elements we strive to provide for a restful stay. Your feedback on various aspects of your visit, including booking experience, check-in process, accommodation quality, and overall satisfaction ratings of 9 out of 10 across multiple categories is invaluable. We are committed to maintaining high standards in service delivery and guest satisfaction. We also acknowledge your comments regarding our loyalty program; we continuously seek ways to enhance its value for our members. Thank you once again for choosing {brand} for your business travel needs. We look forward to welcoming you back on your next visit! Warm regards, Niall

Great hotel. Good staff

TripAdvisor rating 5.0/5

Sasha-Anne T Couples - TripAdvisor review

I stayed with my partner on our way to attend a wedding in Neath The hotel was lovely and clean, breakfast was served warm with no issues. Staff were helpful The room was spotless, everything we needed. We couldn’t have asked for a better stay with more helpful lovely staff.

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you and your partner had a great experience while attending a wedding in Neath. It is gratifying to know that you found our hotel lovely and clean, and that your room met all your needs during your visit. We take great pride in maintaining high standards of cleanliness and comfort for our guests. We are also pleased that you enjoyed our warm breakfast service without any issues, as well as the assistance provided by our helpful staff members. Your kind words about their service will certainly be shared with the team, as they strive to create memorable experiences for each guest. Thank you once again for choosing our hotel, and we hope to welcome you back in the future for another enjoyable stay. Kind Regards Niall Reception Supervisor

Ok stay no complimentary water etc

Customer review rating 3.0/5

Julian D. Business - Confirmed reviews ALL

As a Gold member should I get complementary water biscuits etc?

Dear Mr D. Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your loyalty as a Gold member of the ALL – Accor Live Limitless program, and we are committed to ensuring that our members receive the best possible experience. We understand your concerns about not receiving complimentary water and biscuits during your stay. As a Gold member, you should indeed have access to certain amenities, and we apologize for any oversight in this regard. Your feedback will be shared with our team to ensure that we enhance our service offerings for valued members like yourself. Additionally, we acknowledge your comments regarding the condition of the room and bathroom cleanliness. Please rest assured that maintaining high standards of cleanliness is a priority for us, and we will address these issues with our housekeeping team immediately. Regarding the WiFi speed and overall value for money, we take such comments seriously as they guide us in improving our services. We are continuously working on enhancing connectivity options and providing better value across all aspects of our offerings. Your positive remarks about our team’s performance at check-in and at the bar are greatly appreciated; I will ensure that they receive recognition for their efforts. Once again, thank you for your valuable insights. We hope to welcome you back soon so that we can provide an experience worthy of a 9 or 10 rating. Warm regards, Niall Reception Supervisor

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Other web-users rate our hotel

  • 244 reviews 9/10 Location
  • 597 reviews 5.7/10 Room
  • 549 reviews 9/10 Service
  • 9 reviews 8.7/10 WiFi
  • 277 reviews 5.7/10 Comfort
  • 264 reviews 5.7/10 Cleanliness
  • 263 reviews 8.1/10 Breakfast
  • 230 reviews 6.2/10 Food

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