Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 438 reviews

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Mercure Swansea Hotel - Image 1
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Phoenix Way, Swansea, SA7 9EG SWANSEA, United Kingdom

Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Do not forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  438 reviews

Customer review rating 3.5/5

Bryan R. Couples - Confirmed reviews ALL

We stayed here a few years ago and it was fine. The room we had (117) was ok but could have done with a fridge and a safe for valuables. Bathroom had signs of black mould on tiles and bathroom fittings which isn’t a good selling point. Was crying out to be refurbished and a walk- in shower would have been wonderful. Overall felt a bit sad and needed updating. Staff friendly and very helpful

Hello, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our staff friendly and helpful throughout your visit. However, we are sorry to learn that aspects of your room and bathroom did not meet your expectations. Regarding your comments on the condition of the bathroom, have been noted and will be shared with our management and maintenance teams for review. We understand how important it is for our facilities to be comfortable and well-maintained, and we regret that the room appeared in need of updating during your stay. We appreciate your constructive feedback, as it helps us identify areas where improvements can be made. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind regards, The Swansea Mercure Hotel Team

Customer review rating 4.5/5

Irene W. Couples - Confirmed reviews ALL

Staff friendly and professional. All our requests met in a pleasant and positive manner. Another relaxing and enjoyable stay. Look forward to our return.

Hello, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you found our team friendly and professional, and that all of your requests were handled in a pleasant and positive manner. It is especially rewarding to know that you had another relaxing and enjoyable stay with us. Your kind words mean a great deal to our staff, and we will be sure to share your comments with the team. We truly appreciate your continued support and are already looking forward to welcoming you back for another memorable stay. Warm regards, The Swansea Mercure Hotel Team

Customer review rating 4.0/5

Chris N. Friends - Confirmed reviews ALL

Staff very friendly and helpful .

Dear Chris, Thank you for your thoughtful feedback! We're delighted to hear that you found our staff friendly and helpful, especially Mitchell, who made your dining experience enjoyable. We appreciate your comments regarding the need for updates in certain areas of the hotel; please know that we are continuously working to enhance our facilities. We hope to welcome you back soon for another comfortable stay with us! Best regards, Mercure swansea team

Customer review rating 5.0/5

Clive R. Couples - Confirmed reviews ALL

Everything went exceptionally well,everyone of the staff were extremely helpful The room was comfortable

Dear Clive, Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent stay and found our staff to be extremely helpful. It's great to know that your room was comfortable and that everything went exceptionally well during your visit. We appreciate your support and hope to welcome you back soon for another fantastic experience! Best regards, The Mercure Swansea Hotel Team

Customer review rating 4.5/5

Lisa J. Families - Confirmed reviews ALL

The customer service was excellent, especially the restaurant and bar staff. Thank you for a lovely stay.

Dear Lisa, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a lovely stay and that our restaurant and bar staff made such a positive impression on your experience. Your kind words will be celebrated with the team, and we look forward to welcoming you back for another memorable visit soon!

Other web-users rate our hotel

  • 267 reviews 9.3/10 Location
  • 711 reviews 5.6/10 Room
  • 656 reviews 9.1/10 Service
  • 10 reviews 8.6/10 WiFi
  • 368 reviews 5.6/10 Cleanliness
  • 274 reviews 8.5/10 Breakfast
  • 216 reviews 4.9/10 Amenities
  • 166 reviews 6/10 Vibe

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