Name: Mercure Swansea | Welcoming Hotel in Swansea - ALL
Address: Phoenix Way, Swansea, SWANSEA, SA7 9EG, GB
Telephone: +441792626371
Rating: 4.3

Mercure Swansea Hotel

Hotel for travellers looking for local and authentic experiences

Relax on the doorstep of stirring Welsh countryside at the Mercure Swansea hotel. Set among landscaped gardens and tranquil lake views, this 4-star hotel is perfect for exploring the nearby hills and coast. After a day of exploring, return to the hotel and relax in one of the spacious 119 guestrooms or enjoy a drink by the roaring fire. After a busy day, guests can rejuvenate in the Feel Good Health Club, enjoying the fitness suite.

The hotel boasts nine fully-equipped meeting rooms which can accommodate up to 120 guests. Weddings and other special events will be enhanced by beautiful lake views at this hotel. Guests can choose from classic, privilege and superior rooms. The Brasserie serves internationally inspired cuisine in a modern, comfortable setting; guests will enjoy their meal even more with the stunning views of the surrounding area that the restaurant offers. Drinks are served daily in The Bar.

Three miles from Swansea city centre, the Mercure Swansea hotel is set in landscaped grounds. The beaches of the Gower Peninsula are just nine miles away.
We are accepting Christmas Dining & Party bookings! Get in touch to discuss more.

Welcome, we're thrilled to have you stay with us at Mercure Swansea. Enjoy the picturesque Welsh countryside & all the amenities our hotel has to offer. Let us know if there's anything we can do to make your stay more comfortable.

Mr Ian HARDING JONES, Hotel Management

Hotel extras

Located just three miles from Swansea city centre
Feel Good Health Club with a fitness suite.
The Brasserie restaurant serves international cuisine
9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

Room

Classic room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)

See availabilities

Room

Classic family room for 2 adults and 2 children

4 pers. max

Bedding 1 x Double bed(s) and 2 x Single bed(s)

See availabilities

Room

Privilege room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Room

Classic family room for 2 adults and 1 child

3 pers. max

Bedding 1 x Double bed(s) and 1 x Single bed(s)

See availabilities

Room

Classic accessible room with two single beds

2 pers. max

Bedding 2 x Single bed(s)
Accessible room

See availabilities

Suite

Superior suite with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Room

Classic accessible room with two single beds

2 pers. max

Bedding 2 x Single bed(s)
Accessible room

See availabilities

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

+44 1792 626371

+44 161 388 0915

SWANSEA

Railway station

Access: 6.44 km / 4 mi 11 min drive

PLANTASIA

Tourist attraction

Access: 4.02 km / 2.5 mi 10 min drive

WATERFRONT MUSEUM

Museums

Access: 4.02 km / 2.5 mi 10 min drive

GOWER BEACH

Tourist attraction

Access: 19.31 km / 12 mi 30 min drive

SWANSEA MARINA

Marina

Access: 6.44 km / 4 mi 15 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Do not forget to try one of our delicious desserts too.

Meetings & Events

Number of Meeting Room: 9
Surface of the largest room: 129 m² / 1388.543 sq ft
Maximum seats capacity: 180
Maximum capacity for banquets: 120

Find out more

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 427 reviews

Matt B. Families - 3/29/2026 Confirmed reviews ALL

The staff were friendly, the breakfast was nice, the bed linen was clean. The room was tired and dirty. The bathroom door didn’t close, there was a massive crack in the sink and the shower flooded the room as the screen seals were nonexistent. There were nasty looking stains on the carpet, holes in the curtains the tea making spoons were filthy (like someone had used them to eat chocolate mousse). The corridors stank of weed.

Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff friendly and enjoyed the breakfast, as well as the cleanliness of the bed linen. However, we’re very sorry to learn about the condition of your room and the issues you experienced during your stay. What you’ve described is certainly not the standard we aim to provide. Please accept our sincere apologies for the maintenance problems in the bathroom, the cleanliness concerns, and the condition of the furnishings. We are addressing these matters with our housekeeping and maintenance teams as a priority to ensure they are properly resolved. We are also concerned to hear about the odor in the corridors, as this is not acceptable and will be investigated immediately. Your feedback is extremely valuable in helping us improve, and we appreciate you bringing these issues to our attention. We hope you might consider giving us another opportunity in the future to provide you with a much better experience. Kind regards, Reception

Vanessa G. Business - 3/24/2026 Confirmed reviews ALL

very good stay at the same hotel frequently . staff are very friendly and helpful

Dear Vanessa, Thank you so much for your wonderful feedback! We're thrilled to hear that you consistently enjoy your stays with us and find our staff friendly and helpful. We appreciate your comments regarding the bathroom cleanliness, and we will address this with our maintenance team to ensure it meets our high standards. Your support means a lot to us, and we look forward to welcoming you back soon! Best regards, The Mercure Swansea Hotel Team

Clive N. Couples - 3/23/2026 Confirmed reviews ALL

The hotel and facilities are very good, food in the restaurant very tasty, rooms as expected, however I was overcharged for my stay, I requested a refund which was agreed, however 2 weeks later I am still waiting for the refund to my account, after several phone calls, still waiting, I was also overcharged at the bar, this refund was made quickly and was back in my account the same day, which is what I would expect.

Dear Mr N., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed many aspects of your stay, particularly the hotel facilities and restaurant. However, we are sorry that your experience has been affected by the delay in receiving your refund. As discussed during our previous conversations, we can confirm that the refund has already been processed and issued from our side. We also provided you with confirmation of this for your records. Unfortunately, any delay in the funds reaching your account is due to bank processing times, which are outside of our control. We understand how frustrating this situation can be and appreciate your patience. Kind regards, Niall Dawkins

Andrew N. Families - 3/23/2026 Confirmed reviews ALL

The carpet was filthy, and there was a thick layer of dust on many surfaces. There were multiple stains all over the carpet and the sofa. Some stains were visibly older than others. Multiple stains looked very recent enough to seem they hadn’t even been attempted to be cleaned. It was disgusting to even take shoes off in the room. I checked in after 10pm so there was no excuse for the room to be in that state. I asked to be moved but was told there were no alternative rooms available. So my 13year old son and I were forced to spend the night in a room which made us feel extremely uncomfortable.

Dear Mr N., Thank you for taking the time to share your feedback. We are truly sorry to read about your experience, particularly regarding the cleanliness of your room. Please accept our sincere apologies that the condition of the room fell so far below both your expectations and our usual standards. This is certainly not the experience we aim to provide to any of our guests. We are especially concerned to hear that you felt uncomfortable during your stay, and that no alternative room was available when you requested one. We completely understand how disappointing and frustrating this must have been, particularly as you were travelling with your son. Please be assured that your comments have been shared with our housekeeping and management teams as a matter of urgency. A full review of the room and our cleaning procedures is being carried out to ensure this does not happen again. We truly regret that your stay was impacted in this way and appreciate you bringing this to our attention. We hope you may consider giving us another opportunity in the future to provide you with the standard of stay you should expect from us. Kind regards, Niall Dawkins

Rachel E. Couples - 3/21/2026 Confirmed reviews ALL

Check in was easy, paid for an evening meal. Meal was in correct for both myself and my partner. Steak was over half grissle and did not come with anything other than chips and a tomato. We paid an additional £25 after the meal for this, definitely not worth it! On check out, I looked at the receipt to find the payment taken was in fact £88 more than the booking.

Thank you for your feedback. While we’re pleased to hear that check-in was smooth, we’re very sorry to learn about your disappointment with the evening meal and the quality of the steak. This is not the standard we aim to provide. . We sincerely apologize for the issues you experienced and appreciate you bringing them to our attention.