Mercure Hull Grange Park Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 754 reviews

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Mercure Hull Grange Park Hotel - Image 1
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Grange Park Lane, Willerby, HU10 6EB HULL, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 600 free car parking spaces exclusive to hotel guests

  • 19th century hotel set among 12 acres of landscaped gardens

  • On-site swimming pool, jacuzzi and gym facilities

  • 12 flexible meeting rooms can cater for up 450. International Suite holds up to 550 guests

Our accommodation(s)

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Hotel location

Mercure Hull Grange Park Hotel

Grange Park Lane, Willerby
HU10 6EB HULL
United Kingdom

GPS:53.766179, -0.452092

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Non contractual photo

The hotel's friendly, professional team make sure dishes from The Brasserie menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  754 reviews

TripAdvisor Rating  4.0/5  1,441 reviews

Super breakfast

TripAdvisor rating 4.0/5

J0rdanteer Business - TripAdvisor review

Lovely hotel in a really good location, room was very clean! Breakfast was the highlight, Linda who ran the show was super friendly and made the stay much better. Being a night worker, no matter what time we came back through the night the staff were smiley and helpful.

Great stay

Customer review rating 5.0/5

Catherine R. Families - Confirmed reviews ALL

Lovely room with a really nice view. Lovely big bed and beautiful location. The breakfast was really nice with plenty of options. The staff were nice and welcoming. A great stay.

Dear Catherine R., How very wonderful to hear this. I hope we can see you again soon. Sincerely, Jeff

I don’t have words to describe how bad our stay was !!

TripAdvisor rating 1.0/5

AntoWoods1967 Families - TripAdvisor review

We arrived midweek as we were guests at a wedding the next day on the foreshore of the river Humber. We were greeted by Gary, the charm school was clearly shut the day he attended, his customer service was awful. It seemed like we were an inconvenience as we weren’t the normal contractor customer ( their bread and butter Monday to Friday ) it seemed like a great effort to be nice, smile and indeed welcoming. We were given our room card for a first floor room and directed to the lift. Our lift took us to the second floor, but we had selected floor one. It’s a good that weren’t on that floor as the smell of mould from the carpets was overpowering. We eventually got the lift to work and made it to floor one and our room. The room did what it said on the tin, basic, functional and clean, so no complaints there. On our last morning there was once again a problem with the lift and also the ceiling on the first floor adjacent to the lift was being repaired , there was building material all over the floor, with the foot fall, it was an accident waiting to happen. ( No appropriate signage or barriers ) I was witness to the hotel worker / contractor making inappropriate comments to a young lady in gym wear that in my place of work would not have been tolerated. The lady in the breakfast room, whilst very pleasant was a little overbearing. Family chats should not be interrupted by a booming “ You ok luv ? “ I don’t wish to speak in a negative way about people in the service industry, but she probably needs to “ Pick her audience “ It was nearly an ok stay .

Disappointed

Customer review rating 1.5/5

Vicky Couples - Confirmed reviews ALL

The rooms was filthy .. there was an awful smell throughout the corridor .. Most of the staff where lovely apart from one The jacuzzi was broken We checked out early and went home

Dear Vicky R., Thank you for taking the time to tell us about your experience at the Mercure Hull Grange Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception

enjoyable stay

Customer review rating 4.5/5

Trish Families - Confirmed reviews ALL

Just an over night stay while visiting family. Welcoming and comfortable.

Dear Patricia S., We very much appreciate your comments regarding your stay at the Mercure Hull Grange Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 279 reviews 9.2/10 Location
  • 1,057 reviews 5.6/10 Room
  • 1,320 reviews 9.2/10 Service
  • 16 reviews 4.1/10 WiFi
  • 485 reviews 9/10 Breakfast
  • 425 reviews 5.3/10 Cleanliness
  • 340 reviews 3.8/10 Vibe
  • 193 reviews 5.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.