Mercure Hull Grange Park Hotel 4 stars
Customer review rating (ALL Rating) 4.1/5 844 reviews
Grange Park Lane, Willerby
HU10 6EB HULL
WILLERBY BUS STATION: WILLERBY BUS STA
HUMBERSIDE At 28.97km / 18 miles
HULL At 9.17km / 5.7 miles
Check-in from - Check out up to
The hotel's friendly, professional team make sure dishes from The Brasserie menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.
All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to our superior room with lake view, and lounge around whilst browsin g the morning papers or flicking through complimentary magazines.
Our guest reviews
100% genuine reviews from our guestsFind out more
4 star? This needs a serious review on star rating 2 at a push…..
TripAdvisor rating 2.0/5
Melanielucy Business - TripAdvisor review
So… I booked for one night on a business trip, the double room I booked on the website was not what I went into, however, let me start from the greeting. The staff really are wonderful and the hotel management are very lucky to have them if I were a local hotel I would snap them up. On arrival, See the photo of the chair that the receptionist sat on a chair falling apart (shame on the management) if that’s how they expect their staff to work what on earth is the message to guests?? behind the chair was a carpet stuck together with duck tape - not a discreet one but a bright silver one. I was given my room key, up I went and there it was, a dated, humid, in desperate need of upgrading, a peach bathroom suite from the 80’s Mould, floor hadn’t been mopped, loo roll 1/4 left, someone’s hair left for me to enjoy. The window wouldn’t open as the handle was broken and had fallen off, dirty room and very cold (not in temperature unfortunately!) Reception were great and gave me another room, the only difference was two cushions a throw and a small table. Shower had no force, I am not heavy but when I stepped into the bath for a very ‘dribble’ shower it felt as if the bath was going to fall through to the floor below. I had originally booked to stay at the doubletree in Hull but changed my mind as the Mercury looked lovely. I wish I had stayed with my original choice Plus side…. Gardens lovely, staff wonderful, food great On a final but important note, there were no electrical plug points by the bed at all or even on the entire wall where the bed is, they are all on the opposite wall so if you need your phone by you, or a fan plugged in by the bed you have no chance.
TripAdvisor rating 5.0/5
markgG3416GZ Solo travel - TripAdvisor review
What a fantastic hotel Staff and service very professional Thank you to Sam (chef) for a fabulous breakfast every morning Also to Linda what a lovley caring person I fact every member of staff Rooms are clean service is second to none
Dear Mark Thank you for your review, we love the hotel and I am pleased you do too. The team are fabulous and I am glad you were well looked after by Sam and Linda. Best wishes David
My stay, room 128
TripAdvisor rating 3.0/5
Flyer66361953098 TripAdvisor review
Towel rail fell off the wall twice! Was a large step down to get out of the bath/shower, could have done with a hand rail to steady one’s self on exiting the bath/shower. Staff were very good, curtious and helpful.
Thank you for your review. I am so sorry that the towel rail fell during your stay with us. I note it fell twice which suggests we did not take adequate care whilst we fixed it and I will address this with the team. Kind regards David
Customer review rating 2.5/5
P Business - Confirmed reviews ALL
Customer review rating 3.5/5
J. H. Couples - Confirmed reviews ALL
We found the staff to be very helpful and friendly. The room was clean but the bathroom was very “tired” looking. It could do with upgrading. We did note that there was no chair in the bedroom, so if you were staying for business, you would not be able to sit at the desk unit. However, the bed was comfy ( although the pillows were not very soft!) and it was not noisy, so we had a good night’s sleep. I went for a swim and it was a lovely sized pool. The changing room definitely needs some improvement. No spinner to dry wet costumes, no changing cubicles and the showers were very cramped.
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