Mercure Bolton Georgian House Hotel 3 stars

Customer review rating (ALL Rating) 3.9/5 305 reviews

Mercure Bolton Georgian House Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • On-site swimming pool, jacuzzi, spa and gym facilities

  • Bolton town centre is located just 5 miles away

  • Located within 1.5 miles of the University of Bolton Stadium and Horwich Parkway station.

  • Nine function rooms for up to 300 guests

Our accommodation(s)

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Hotel location

Mercure Bolton Georgian House Hotel

Manchester Road, Blackrod
BL6 5RU BOLTON
United Kingdom

GPS:53.576499, -2.560394

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE RESTAURANT

The Brasserie Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to complement your meal in a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  305 reviews

TripAdvisor Rating  4.0/5  1,056 reviews

Certificate of excellence 2023

Not enough tables at the bar

Customer review rating 2.0/5

David Business - Confirmed reviews ALL

The bar area has space for many more table, but was laid out quite frugally. For the size of the hotel, I was lucky even to have a ledge attached to a pillar to begin with, though fortunately a table was freed up by the time my food was ready. However as all ordering had to be done at the bar, and as a lone traveller on business, my chair was taken by another party while at the bar to order a dessert! It would have been much better to have additional tables, as well as the option to be able to order from the table - particularly after the main course and with a tab already open.

Dear David W., Thank you for taking the time to tell us about your experience at the Mercure Bolton Georgian House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good Location ~ Dog Friendly

Customer review rating 4.0/5

Keith B. Solo - Confirmed reviews ALL

Comfortable Really great for Dog Friendly Hotel Pleasant Staff Good Breakfast Buffet

Dear Keith B., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Awful

Customer review rating 0.5/5

Tegan G. Couples - Confirmed reviews ALL

Extremely disappointed, booked a meal and you would of thought as it’s a hotel restaurant someone would come over to take drinks or food but they didn’t . Then when we had to order the bar staff didn’t know the soup of the day , we then places our meals to then be told 10 mins later they didn’t have the main we requested. Following this there was children running round the hotel making all sorts of noise around 10-11 at night. Our stay was supposed to be relaxing. Lastly the shower in the bathroom didn’t work and about two trickles of water come out. Overall experience was poor and I would not pay £160 again nor stay here again. I have wrote a complaint but no one had yet responded.

Dear Tegan G., Thank you for taking the time to tell us about your experience at the Mercure Bolton Georgian House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Could you kindly advise who you addressed your complaint to so that this can be looked into further. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ok

Customer review rating 2.5/5

F K. Solo - Confirmed reviews ALL

The staff were lovely and the breakfast was good. I had booked as I was attending a wedding near by and this was the closest hotel. The room was clean but very dated. I had to call reception on the Sunday morning as there was no water coming out the shower. Other people on the same floor also had this issue. A staff member came and turned the shower on, which took some force. It shouldn't take 'know how' to turn a shower on. The grouting in the shower was mouldy in places and the light switches on entering the room were visibly grubby. My stay was fine but I wouldn't rush back.

Dear Fiona K., Thank you for taking the time to tell us about your experience at the Mercure Bolton Georgian House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Friendly staff and good location

Customer review rating 5.0/5

Steve F. Families - Confirmed reviews ALL

Good breakfast very friendly atmosphere and in a good location with plenty of parking

Dear Stephen f., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 197 reviews 8.8/10 Location
  • 651 reviews 5.9/10 Room
  • 637 reviews 8.8/10 Service
  • 20 reviews 2.6/10 WiFi
  • 292 reviews 4.9/10 Cleanliness
  • 271 reviews 8/10 Breakfast
  • 246 reviews 5.2/10 Food
  • 213 reviews 4.1/10 Amenities

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