Pullman Paris Roissy CDG Airport 4 stars

Customer review rating (ALL Rating) 4.2/5 4,279 reviews

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Pullman Paris Roissy CDG Airport - Image 1
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3 Bis Rue De La Haye, Roissypole / Cs 10008, 95935 ROISSY, France

Description

Hotel extras

  • Premium location within 5 minutes of the terminals via free CDGVAL train

  • Undercover car park, included with the suites

  • Ideal for business stays and stopovers

  • Swimming pool, fitness center and relaxation area

  • Bistronomic cuisine at the Culinaire Bazaar restaurant

Our accommodation(s)

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Hotel location

Pullman Paris Roissy CDG Airport

3 Bis Rue De La Haye, Roissypole / Cs 10008
95935 ROISSY
France

GPS:49.010675, 2.561983

Telephone
Fax +33 1 70 03 11 62

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CULINAIRE BAZAAR

Chef Jeremie Bes invites you to discover his gourmet menu of unique, pleasant flavors accentuated with mineral spices.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  4,279 reviews

TripAdvisor Rating  4.0/5  2,488 reviews

Good stay

Customer review rating 4.5/5

M. Families - Confirmed reviews ALL

Friendly, helpful staff. Top amenities and facilities. Breakfast checkin lady needs to be more relaxed and smile a bit( even when overwhelmed by the crowds).

Good location but crazy check in/check out

Customer review rating 4.0/5

Manuela Solo - Confirmed reviews ALL

When I arrived I did my check in and informed the lady at the counter the reservation was for 2 nights and 2 people. However, it was only me! She said she was going to corrected in the system! The next day, I went to Paris downtown. When I went My key was not working. I went to the reception and I was told I was supposed to check out at noon! I showed my email confirmation and he confirmed in his system my 2 nigh reservation! The next day I tried to do my check out and the guy at the reception told me no one was in my room! He checked with my name and try to correct the mistake. He said I was going to get back part of my 100 deposit I left when I checked in! I hope I get my deposit and don't say I did I late check out! It was really crazy!

Not satisfied

Customer review rating 2.0/5

Ettore M. Business - Confirmed reviews ALL

Hotel very good. Not satisfied about restaurant. I chose a wine in glass from menu (with price dispayed) but after I was offered from the waitress had in hands but I just discovered on the final bill that it had totally different price. The waitress didn't give me any advice about the diffrence and I payed 69 € (???) for a glass of wine. Unbeliavable. I don't think that such level of restaurant can operate in this way.

Dear Ettore M., Thank you for taking the time to share your experience at Pullman Paris Roissy Charles De Gaulle. We're delighted that you found our hotel to be of high quality. However, we're deeply concerned about the issue you encountered in our restaurant regarding the wine pricing. We sincerely apologize for the lack of clear communication from our staff, which led to this unpleasant surprise on your bill. This is not the level of service we strive to provide. We're taking your feedback very seriously and will address this matter with our restaurant team to ensure transparent pricing and better communication in the future. We value your business and hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future. Kelly Saadoun Guest Experience Manager

Perfect location for transit to city and beyond

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Very warm welcome on arrival. Very helpful staff. wonderful breakfast.

Dear Isabel, We're thrilled to hear about your wonderful experience at our hotel! It's delightful to know that you received a warm welcome and found our staff exceptionally helpful. We're pleased that you enjoyed our delicious breakfast offerings. Your kind words about our service and amenities are greatly appreciated. We strive to provide a perfect stay for all our guests, and we're overjoyed that we met your expectations. Thank you for choosing us! Kelly Saadoun Guest Experience Manager

Understaffed and not adapted to location or clientele

Customer review rating 1.5/5

Colin L. Couples - Confirmed reviews ALL

The hotel is located at the airport. It is one of many hotels that is very accustomed to accommodating passengers from canceled or delayed flights. We were on a delayed flight, we'd booked because we needed a bed for an early flight the next morning. It took about 45m to check in, because there was one person on the desk at 9pm trying to deal with 50+ passengers from a cancelled flight. It is very odd that, being an airport hotel, there aren't more staff planned to man the checkin desks (one is ... very few). It is also odd that there is not a separate queue for managing passengers from a cancelled flight, and customers who had booked a room. Since our flight was at 7am the next morning, I had, foolishly, assumed that a breakfast service, even minimal - a to-go bag and coffee - would be made available given I had booked a bed and breakfast rate. There was no breakfast service available at 5-5:30am when we had to leave to check in for our flight. All in all, it was a woefully disappointing experience that frankly was overpriced given the service rendered.

Dear Colin L., Thank you for taking the time to share your experience at Pullman Paris Roissy Charles De Gaulle. We sincerely apologize for the inconveniences you encountered during your stay. We understand your frustration with the lengthy check-in process and the lack of early breakfast options. Your feedback is invaluable, and we are committed to addressing these issues. We are reviewing our staffing policies to ensure better coverage during peak times and exploring options for early morning refreshments to accommodate guests with early flights. We appreciate your observations about our room quality and cleanliness. We strive to provide exceptional service and regret that we fell short of your expectations on this occasion. Your comments will help us improve our services for future guests. We hope you'll give us another opportunity to demonstrate our commitment to guest satisfaction. Kelly Saadoun Guest Experience Manager

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Other web-users rate our hotel

  • 969 reviews 8.8/10 Location
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  • 2,297 reviews 6.9/10 Service
  • 30 reviews 7.1/10 WiFi
  • 1,032 reviews 8/10 Comfort
  • 718 reviews 8.7/10 Breakfast
  • 717 reviews 6.1/10 Cleanliness
  • 456 reviews 8.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.