Pullman Paris Roissy-CDG Airport Hotel 4 stars

TripAdvisor rating 4.5/5 1,910 reviews
Pullman Paris Roissy-CDG Airport
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Hotel extras

  • Recognized as the best hotel at Roissy CDG

  • Premium location, 5 minutes from the airport with direct access to Paris

  • Free access to the swimming pool, sauna, hammam and fitness room

  • Authentic restaurant and stylish bar with terrace

  • Ideal hotel for a family on a trip or for day use

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 19 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Our Culinaire Bazaar restaurant will close its doors at noon from 7/29/2019 to 8/25/2019 inclusive

Hotel location

Pullman Paris Roissy-CDG Airport

3 Bis Rue De La Haye
Roissypole / Cs 10008
95935
roissy
france

Tel: +33170031163

Fax: (+33)1/70031162

Contact email
  • RER B :   B AEROPORT ROISSY CDG 1 - 3

  • By plane

    CDG AIRPORT At 0.1km / 0.06 miles

  • By train

    CDG 1 AIRPORT At 1km / 0.62 miles

GPS :49.010675, 2.561983

Our accommodations

The Christopher Pillet signature rooms at the Pullman Roissy-CDG Airport hotel combine functionality and elegance for optimum comfort before, during or after your journey. Enjoy peace and quiet from the moment you arrive. Relax in a spacious bed or unwind in the rain shower or bathtub. Enjoy a VIP experience, with a memory foam pillow, digital press, large flat-screen TV and access to our Fit Lounge.

CLASSIC ROOM, 1 king size bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

CLASSIC ROOM, 2 single beds

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 king size bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

FAMILY ROOM, 2 adjoining bedrooms, 1 king size bed, 2 single beds

  • Max. number of persons: 4
  • Area: From 52
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 King size bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOMS, 2 single beds

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 single beds

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR SUITE, 1 King Size Bed (79" [200 cm]), 1 convertible sofa bed

  • Max. number of persons: 4
  • Area: From 43
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

EXCLUSIVE SUITE, 1 king-size bed, 1 sofa bed, terrace

  • Max. number of persons: 4
  • Area: From 60
  • Views: Panorama view, Airport view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

CULINAIRE BAZAAR

Type of cuisine: Bistronomy

Photo non contractuelle / Strictly non binding

Culinaire Bazaar: An experience, a return to roots; authentic local products from reputed and committed producers. The signature dishes are well paired with the Vinoteca, beers and artisanal sodas

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR CULINAIRE BAZAAR

Photo non contractuelle / Strictly non binding

In the heart of the hotel, the bar with terrace set the rhythm for your day with its original, delicious and lively offerings: breakfast, tea time, after office, cocktails, Vinoteca, beers and artisanal sodas. The place to meet!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CRYSTAL BAR

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 19

  • Maximum size: 273

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Pullman Paris Roissy-CDG Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

12,315 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,910 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.5/5

Joseph L. Business - 03/12/2019 Confirmed reviews ALL

Good experience except that I had to listen to my neighbor's television until way past midnight. Very thin walls.

good value for money

Customer review rating 4.5/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

nice

Hello, We appreciate your comments regarding your stay at the Pullman CDG Hotel. Thank you very much. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diane SCHAEFFER Guest Experience & Quality Manager

Nice hotel. Good admosphere

Customer review rating 4.5/5

Danny Business - 02/12/2019 Confirmed reviews ALL

Nice hotel. Good admosphere

Dear Danny, Thank you for sharing your experience. It is a pleasure to read that you liked youe Pullman experience, especially the atmoshpere. We will share your satisfaction with our team. We look forward to be welcoming you again, Sincerely, Diane SCHAEFFER Guest Experience & Quality Manager

very nice hotel with a good location when staying overnight at Charles de Gaulle

Customer review rating 4.5/5

Øivind N. Business - 01/12/2019 Confirmed reviews ALL

I felt welcomed when returning back to Pullman CdG and was offered an upgraded room (de luxe)

Dear Oeivind N., We very much appreciate your comments regarding your stay at the Pullman Paris Roissy-CDG Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diane SCHAEFFER Guest Experience & Quality Manager

Excellent hotel with great location and service

Customer review rating 4.5/5

T.g. Friends - 01/12/2019 Confirmed reviews ALL

Our check in experience was fast and efficient. The staff was very friendly. The rooms were clean and comfortable.

Dear Mrs G., Thank you for sharing your experience. What a pleasure to read your comments ! Our team work every day to offer the best of our Pullman experience. See you soon for a new experience, Best regards, Diane SCHAEFFER Guest Experience & Quality Manager

Confusion and non-professionality of some staff

Customer review rating 4.5/5

V. Business - 29/11/2019 Confirmed reviews ALL

Despite the fact that I ordered and fully prepaid (and it was not cheap: 171 EUR for 1 night) my stay including breakfast (I have e-mail as evidence) staff at the reception desk kept saying that no breakfast was ordered and asked me to pay additionally at check-in. I was also asked to pay another 50 EUR deposit without reason. Overally the behaviour of the staff (black lady) was very unprofessional toward me as client. These things gave extremely negative impression from the very beginning. At check-out there were (till much lesser extent) some troubles again. Also, there was no safety box in my room despite promise in e-mail (in the case I just didnt discover it - I didnt spend much time on searching - please ignore this my remark). I was in room No. 134. As I spent 2 nights in Ibis hotel next to your hotel in the week before, where staff was so nice, your hotel completely looses in comparison to Ibis (which was even cheaper than you). (on the other hand, I can say a different staff in restaurant (also black lady) was good, so you score 2 instead of 1)

Dear Ondrej V., Thank you for taking the time to tell us about your experience at the Pullman Paris Roissy-CDG Airport. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies about the breakfast and the safe deposit box in your room. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Pullman. Please do not hesitate to contact me during your next visit. Sincerely, Maeva LACROIX Guest Experience & Quality Manager

Ok but inconsistent service - you don’t know what to expect

Customer review rating 4.5/5

A. Business - 29/11/2019 Confirmed reviews ALL

The hotel itself is nice. A FEW of the staff are great, while on the other extreme there are many more that are useless, grumpy and simply don’t want to be there. Silver level benefits never honored or recognized.

Dear Wiseman A., Thank you for taking the time to tell us about your experience at the Pullman Paris Roissy-CDG Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are extremely thankful to our loyal customer of Accor and are pleased to welcome them with their benefits. It is unfortunate to read that you did not received them and it is absolutely not representative of what we aim to offer our guest every day, and take it very seriously. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maeva LACROIX Guest Experience & Quality Manager

wrong room

Customer review rating 4.5/5

Camila H. Families - 27/11/2019 Confirmed reviews ALL

The room was good, but I need to mention what happened when I got to the hotel with my daughter, we were given the keys to a room (216), when we both went up we couldn't get in , so my daughter went down and got another key. To our surprise when we opened the room there were two guys in the room. We had to carry our bags down and get the keys to a room (116). How can someone at the reception not know that the room was still occupied. What would have happened if two girls simply enter a room with different people in it. This is the only bad experience we had and just wanted to note this. Thanks in advance

Customer review rating 4.5/5

Claudia Couples - 26/11/2019 Confirmed reviews ALL

checking in is a pleasure, very courteous and professional, the lobby/bar area is always upbeat with enthusiastic cheerful guests rooms are quiet, restaurant and food is nicely presented

Great location, great rooms, small issues

Customer review rating 4.5/5

Luc Business - 26/11/2019 Confirmed reviews ALL

It's not the first I'm coming to this hotel. I really like the location and the room, I always have the feeling the staff is a little bit out of it though. This time, even if I left my room at 7am leaving the "make my room" sign, I came back at 10pm with a room not done. Not a big deal, I guess it saved some trees, but service in general is a little flaky.

$9 Coca Cola

Customer review rating 4.5/5

David L. Couples - 25/11/2019 Confirmed reviews ALL

Everything was great with the exception of two things. 1) We had a nice meal in the restaurant but when I got the bill, I noticed we had been charged 8 Euros, or basically $9 USD for one Coca Cola which is outrageous. The food was priced reasonably. Later, we ordered some cheese and some chocolate mouse from room service. Unlike everywhere else in France, the tax and tip were not included on the price located on the room service menu so we ended up paying over $40 for some stale bread, a small plate of cheese and a small dish of chocolate mouse. Also, it would have been nice for the staff to explain you need to insert the hotel key card into a special slot on the wall to get the lights to turn on. Other than that, it was a pleasant stay.

Expectations Not Quite Met

Customer review rating 4.5/5

Jt Business - 25/11/2019 Confirmed reviews ALL

I had an enjoyable stay, but expected more from a brand such as the Pullman. Express (Online) checkline provided no apparent benefits. Express checkout was fast and easy, but i did not receive a receipt for over a week, which was needed for file my expense report.

Extremely comfortable bed and fabulous dining

Customer review rating 4.5/5

Garry M. Families - 25/11/2019 Confirmed reviews ALL

Reception at the hotel was very friendly and efficient. Room was compact but the quality of the bed and amenities more than made up for the adequate size. Big surprise was the evening dining. Far better than I would ever have expected at an airport hotel.

Good but expensive

Customer review rating 4.5/5

Ian Business - 25/11/2019 Confirmed reviews ALL

Nice hotel, good location for CDG Airport, however the food and drink was pretty expensive

Good facility, good location, but very poor reception area

Customer review rating 4.5/5

Colin B. Business - 25/11/2019 Confirmed reviews ALL

The hotel rooms were up to Pullman standards, and the location is ideal. However the reception area was 1/ very poorly staffed, 2/ staff was not properly trained, and 3/ the layout of the check-in area was a total mess.

Dear Colin B., Thank you for taking the time to tell us about your experience at the Pullman Paris Roissy-CDG Airport. I am sorry that your experience did not meet your expectations at the reception as we highly emphasize to greet warmly all our guests. Therefore, please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hélène Cregut-Aston Guest Experience Coordinator

Mr

Customer review rating 4.5/5

Samuel Couples - 25/11/2019 Confirmed reviews ALL

Splendid and lovely room

Great short stay

Customer review rating 4.5/5

Z Solo - 25/11/2019 Confirmed reviews ALL

Short and sweet

Poor service and poor room standard

Customer review rating 4.5/5

John E. Couples - 25/11/2019 Confirmed reviews ALL

Room Service Issue 1. I rang for some ice to be told the ice machine was broken so there was not any. I simply went down to the bar and got the ice myself. If the room service ice machine is broken why could they not simply go to the bar as I did? Room service Issue 2. We ordered a club sandwich. I did not mind that it took quite a while to be delivered. However, it was stone cold. It looks like the order had been prepared much earlier and (I assume sat on the delivery cart waiting for someone to bring it to our room. Room Issue. It is impossible to close the door to the bathroom. The bottom of the door catches on the tiles. Breakfast issue. The breakfast venue was not overly busy. However, when we were there they had run out of plates and glasses in the serving area. Generally there appeared to be no urgency by the staff to replenish the plates and glasses or clear the tables. I am not sure what they were doing. Pool issue. The pool deck chair collapsed on me. I discovered that of the two bolts that were holding the back of the chair to the bed part of the chair, one bolt was missing entirely and the other bolt had come lose and fallen out. The other deck chair I used had a missing wheel. Check out. There was a queue of 8 people linin gup to check out and only one person on the counter. That person was checking people out and also taking phone enquiries. Help finally arrived but be then the queue had subsided.

Dear John E., Thank you for staying with us and taking the time to write about your stay at the Pullman Paris Roissy-CDG Airport. First, I am deeply sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies about those unfortunate experiences in different services of the hotel. They areabsolutely not representative of what we aim to offer our guest every day, and take it very seriously. Therefore, we highly appreciate your feedback. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Hélène Cregut-Aston Guest experience coordinator
Customer review rating 4.5/5

Axel B. Business - 25/11/2019 Confirmed reviews ALL

the only anoying thing was the noisy air condition & heating system. After asking at the reception by phone for fixing it it was turned off by the reception. The noise stopped, however, I haven't had fresh air coming in from the system and there is no window to open. Very bad!

Dear Axel Jensuwe B., Thank you for taking the time to tell us about your experience at the Pullman Paris Roissy-CDG Airport. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies about the air conditioning and heating system in your room and that we were not able to provide the appropriate solution. This experience is not representative of what we aim to offer to our guest every day, and take it very seriously It is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Hélène Cregut-Aston Guest experience coordinator

Standard stay. Missed wake up call however

Customer review rating 4.5/5

Ben T. Business - 20/11/2019 Confirmed reviews ALL

It was fine but I didn’t receive a critical wake up call which made my overall stay unsatisfactory.

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