Pullman Paris Roissy CDG Airport 4 stars

Customer review rating (ALL Rating) 4.2/5 4,186 reviews

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Pullman Paris Roissy CDG Airport - Image 1
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3 Bis Rue De La Haye, Roissypole / Cs 10008, 93290 ROISSY, France

Description

Hotel extras

  • Premium location within 5 minutes of the terminals via free CDGVAL train

  • Undercover car park, included with the suites

  • Ideal for business stays and stopovers

  • Swimming pool, fitness center and relaxation area

  • Bistronomic cuisine at the Culinaire Bazaar restaurant

Our accommodation(s)

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Hotel location

Pullman Paris Roissy CDG Airport

3 Bis Rue De La Haye, Roissypole / Cs 10008
93290 ROISSY
France

GPS:49.010675, 2.561983

Telephone
Fax +33 1 70 03 11 62

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CULINAIRE BAZAAR

Chef Jeremie Bes invites you to discover his gourmet menu of unique, pleasant flavors accentuated with mineral spices.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  4,186 reviews

TripAdvisor Rating  4.0/5  2,497 reviews

Service was lacking

Customer review rating 1.5/5

Meredeth J. Solo - Confirmed reviews ALL

I had to be checked in twice because the first one wasn't completed causing me to be locked out of my room. The front desk nearly refused to accept a bag that my previous hotel sent over to me via taxi. I had to get in the phone and beg then to accept it, leaving the tax refund love at the airport to rush back and pick it up.

Dear Meredeth J., We sincerely apologize for the inconveniences you experienced during your stay. We understand your frustration with the check-in process and being locked out of your room. This is not the level of service we strive to provide. We are deeply concerned about the difficulty you encountered when receiving your bag from the previous hotel. Our team should have handled this situation more efficiently. We appreciate your feedback on the cleanliness and accommodations, which we will use to improve our services. Your comments about our staff have been noted, and we will address these issues to enhance our guest experience. We value your loyalty as an ALL member and hope to have the opportunity to welcome you back, ensuring a smoother and more enjoyable stay that meets our usual high standards. Kelly Saadoun Guest Experience Manager

Good stay

Customer review rating 4.5/5

Barry H. Business - Confirmed reviews ALL

Stay was due to 24 hour layover in CDG between flights. Hardest thing about it was finding the CDG VAL (free train that runs between the terminals). Once that hurdle was overcome it's only about 100m from the station. Easy check-in, the staff friendly and helpful. Room was bigger than I expected, comfortable and more than enough for a nights stay. Had dinner at the on site restaurant, very good though a little pricey, but i guess that's Paris. Certainly worth every penny though and the waiting staff were excellent. As for the bar, maybe it was only the night I stayed but there was a DJ playing which meant talking / relaxing at the bar was troublesome. No real problem but it seems at odds with the character they project for the bar. Overall very nice though and would stay again if I had another long layover.

Dear Barry Albert H., Thank you for choosing Pullman Paris Roissy Charles De Gaulle for your layover and sharing your experience. We're delighted that you found our hotel convenient and appreciated our spacious, comfortable rooms. It's wonderful to hear that you enjoyed your dinner and found our staff friendly and helpful. We appreciate your feedback about the DJ in the bar, and we'll consider adjusting the atmosphere to better suit our guests' preferences. We're glad that overall, you had a pleasant stay and would return. Your comments help us continually improve our service. We look forward to welcoming you back on your next layover at CDG. Kelly Saadoun Guest Experience Manager

very practical location, confortable room and efficient check-in

Customer review rating 4.5/5

Stephanie C. Solo - Confirmed reviews ALL

I had to relax whilst transiting and booked the room for a half day, although I arrived late a room was available it was quiet, confortable and the receptionist was kind and helpful. Happy with the experience.

Dear Stephanie c., We're delighted to hear about your positive experience at our hotel. It's wonderful that you found our location convenient, the room comfortable, and our reception staff helpful. We're especially pleased that we could accommodate your late arrival and provide a peaceful environment for your relaxation. Thank you for highlighting the young man at reception who assisted you. We appreciate your feedback and look forward to welcoming you again. Kelly Saadoun Guest Experience Manager

No welcome, no thank you. Very poor service for a 4 star hotel costing 375 Euros/night.

Customer review rating 0.5/5

Laurens N. Business - Confirmed reviews ALL

Checkin reception had an unfriendly and unwilling attitude. He was not willing to log in my Silver member status of Accor in the booking. After 4 attempts he did it against will. If clients are unhandy to your hospitality business then change business please. No food after 10.30pm other that 2 dishes that are of very poor quality and only room service. We are in the capital of France and one of the buisiest airports in the world... even Burger King or McDonalds is open 24h.... Checkout receptionist, no welcome or good morning, or how can I help you... she was only standing there with a very moody face and not caring about anything. The only 2 sentences said were: "what's your room number and the amount to pay", no "thank you"... very rude attitude. Staff: if you don't like your job please change. Managers: if you're unable to recruit and manage/train professional and pleasant staff in your hospitality business then please move on. Tourists and business people are having a little higher expectations (wilst remaining reasonible) in higher priced hotels, please align your staff and teams and do not think it's a given as client will simply avoid your establishment and made negative advertisement about you. Very poor experience, the overall stay + food costed 500 Euro without a "Hello or Thank you" and a..."Good bye or Hope to see back with us again".

Staff no manners. Very uncomfortable

Customer review rating 1.0/5

Anonymous Friends - Confirmed reviews ALL

One night stay only. Staff unhelpful. You’re in the hospitality industry and that should be a major skill staff should have

Dear Elizabeth K., We deeply regret that your experience fell short of expectations. Our team's primary focus is on hospitality, and we're disheartened to hear that you found the staff unhelpful. We take your feedback seriously and will use it to enhance our service standards. We're committed to improving and ensuring a warm, welcoming atmosphere for all our guests. We hope you'll give us another opportunity to demonstrate our genuine commitment to exceptional hospitality. Kelly Saadoun Guest Experience Manager

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Other web-users rate our hotel

  • 978 reviews 8.8/10 Location
  • 2,091 reviews 7.5/10 Room
  • 2,277 reviews 6.8/10 Service
  • 30 reviews 6.8/10 WiFi
  • 1,027 reviews 8.3/10 Comfort
  • 699 reviews 8.5/10 Breakfast
  • 692 reviews 6.3/10 Cleanliness
  • 493 reviews 3.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.