Pullman Paris Roissy-CDG Airport Hotel 4 stars

Good room service. Excellent gym facilities. Great breakfast buffet. Front desk staff and restaurant staff were very friendly and accommodating.

Breakfast experience not at the level I know and expect from a Pullman. Welcome agent only checked room number, did not seat me. Then after I had chosen a table and brought breakfast to it another member of staff asked me to move tables This to the centre of a too small and overcrowded area of the restaurant which is ludicrous in covid times. They should do the opposite. Breakfast buffet was poor. Egg station was not manned. Most dishes were empty. Only protein available was the 3 seaussages left at the bottom of a pan. Fruit was tinned - no fresh fruit. There was a total mess on the counter/ open kitchen. Nobody offered a warm drink - even had to ask several times for cappuccino. Clearly issues all around so it must have been the B team on service that day. I know this establishment can and must do better.

The executive suite was great.. will recommend to friends and family and would love to come back next time

Just perfect stay

We only had one night in Paris and were planning on staying downtown, but being able to drop our bags, take a breather, and then Uber down and back was way better. Having a luxury option was great. Loved the staff and rooms!

1- A/C broke 3 days prior to our stay and yet no one contacted us to let us know. The night was very difficult, it was very hot in the room. 2- we ordered room service at dinner. The order was not respected and the food came uncovered. No protection over the plates and glasses. He food was all exposed. Very concerning in times of Covid when you know it’s yet required to wear a mask in the hotel. 3- the phone in our room was out of order.

Got in late, everything was fast, same goes for checking out. Only thing was that my room was missing body lotion and the someone was sent up fast but he brought shower gel instead but thats fine.

Clean and large rooms comfy beds

The girl at check-in desk was extremely rude. Our 4 rooms were already paid for thru our travel guide. She refused to talk to him on the phone. The travel guide called the girl at the desk and the rooms were paid for. When I checked out early the next morning , I used my credit card to pay taxes . The reciept had charges for the 4 rooms as well as the tax. I will never stay there again !

Poor and dissatisfied. Spent years in Accor hotels around the world with different brands. But this hotel Pullman CDG was indifference to customer. When we arrived, no help with luggage and we had a lot of cases. No welcome, no one to even recognise Diamond status. When I called hotel for directions from Railway station in CDG to hotel the person on the phone could not help and told me to ask someone in the station. It was shocking and yet it was so easy and close by. I ended up paying 20 Euros taxi ride, when I could have easily taken the small airport train had they been capable of explaining how to get to hotel by foot. Pillows tired and uncomfortable bed with two mattresses stuck together, would not have booked had I known how uncomfortable the bed was going to be. TV Internet connection refused to work of connect on the BOSE system. No children menu at restaurant. Waited 20 mins and called twice for help with my 6 suitcases on checkout. No one came so did it myself and no staff were interested. Lack of interest, bland hotel in design and comfort. Accor can do much better. Plus on check out discover that my profile has been changed back to old address of 8 yrs ago. Obviously not interested in Diamond customer, yet I am busy international traveller. Novotel and Sofitel much better brands from experience in the portfolio. Very disappointing, next time will go back to the Sheraton at CDG.

Truly wonderful staff. Excellent room.

Over-priced, charmless staff, terrible value for money

I have seen a supposedly "deluxe room" with so many stains on the carpet. I also almost fell when using the desk chair, the screws on which were missing... And the replacement chair I asked for over the phone never arrived before I had to go downstairs to ask for one...

My overall opinion about the hotel is very good. However I was not to please with the restaurant. When I arrived the buffer was closed at 7:30 pm. This is too early considering the guest arrival time. Unfortunately the menu card after the buffer is very limited and with few choices.

Room was dirty! Found hair in my bed. Carpet was covered in stains. Walls had marks all over. Complained and they changed my room. Did not even ask to help me shift or if I needed anything. No sense of service.