Pullman Paris Roissy-CDG Airport Hotel 4 stars

Despite the fact that I ordered and fully prepaid (and it was not cheap: 171 EUR for 1 night) my stay including breakfast (I have e-mail as evidence) staff at the reception desk kept saying that no breakfast was ordered and asked me to pay additionally at check-in. I was also asked to pay another 50 EUR deposit without reason. Overally the behaviour of the staff (black lady) was very unprofessional toward me as client. These things gave extremely negative impression from the very beginning. At check-out there were (till much lesser extent) some troubles again. Also, there was no safety box in my room despite promise in e-mail (in the case I just didnt discover it - I didnt spend much time on searching - please ignore this my remark). I was in room No. 134. As I spent 2 nights in Ibis hotel next to your hotel in the week before, where staff was so nice, your hotel completely looses in comparison to Ibis (which was even cheaper than you). (on the other hand, I can say a different staff in restaurant (also black lady) was good, so you score 2 instead of 1)

The hotel itself is nice. A FEW of the staff are great, while on the other extreme there are many more that are useless, grumpy and simply don’t want to be there. Silver level benefits never honored or recognized.

The room was good, but I need to mention what happened when I got to the hotel with my daughter, we were given the keys to a room (216), when we both went up we couldn't get in , so my daughter went down and got another key. To our surprise when we opened the room there were two guys in the room. We had to carry our bags down and get the keys to a room (116). How can someone at the reception not know that the room was still occupied. What would have happened if two girls simply enter a room with different people in it. This is the only bad experience we had and just wanted to note this. Thanks in advance

checking in is a pleasure, very courteous and professional, the lobby/bar area is always upbeat with enthusiastic cheerful guests rooms are quiet, restaurant and food is nicely presented

It's not the first I'm coming to this hotel. I really like the location and the room, I always have the feeling the staff is a little bit out of it though. This time, even if I left my room at 7am leaving the "make my room" sign, I came back at 10pm with a room not done. Not a big deal, I guess it saved some trees, but service in general is a little flaky.

Everything was great with the exception of two things. 1) We had a nice meal in the restaurant but when I got the bill, I noticed we had been charged 8 Euros, or basically $9 USD for one Coca Cola which is outrageous. The food was priced reasonably. Later, we ordered some cheese and some chocolate mouse from room service. Unlike everywhere else in France, the tax and tip were not included on the price located on the room service menu so we ended up paying over $40 for some stale bread, a small plate of cheese and a small dish of chocolate mouse. Also, it would have been nice for the staff to explain you need to insert the hotel key card into a special slot on the wall to get the lights to turn on. Other than that, it was a pleasant stay.

I had an enjoyable stay, but expected more from a brand such as the Pullman. Express (Online) checkline provided no apparent benefits. Express checkout was fast and easy, but i did not receive a receipt for over a week, which was needed for file my expense report.

Reception at the hotel was very friendly and efficient. Room was compact but the quality of the bed and amenities more than made up for the adequate size. Big surprise was the evening dining. Far better than I would ever have expected at an airport hotel.

Nice hotel, good location for CDG Airport, however the food and drink was pretty expensive

The hotel rooms were up to Pullman standards, and the location is ideal. However the reception area was 1/ very poorly staffed, 2/ staff was not properly trained, and 3/ the layout of the check-in area was a total mess.

Splendid and lovely room

Short and sweet

Room Service Issue 1. I rang for some ice to be told the ice machine was broken so there was not any. I simply went down to the bar and got the ice myself. If the room service ice machine is broken why could they not simply go to the bar as I did? Room service Issue 2. We ordered a club sandwich. I did not mind that it took quite a while to be delivered. However, it was stone cold. It looks like the order had been prepared much earlier and (I assume sat on the delivery cart waiting for someone to bring it to our room. Room Issue. It is impossible to close the door to the bathroom. The bottom of the door catches on the tiles. Breakfast issue. The breakfast venue was not overly busy. However, when we were there they had run out of plates and glasses in the serving area. Generally there appeared to be no urgency by the staff to replenish the plates and glasses or clear the tables. I am not sure what they were doing. Pool issue. The pool deck chair collapsed on me. I discovered that of the two bolts that were holding the back of the chair to the bed part of the chair, one bolt was missing entirely and the other bolt had come lose and fallen out. The other deck chair I used had a missing wheel. Check out. There was a queue of 8 people linin gup to check out and only one person on the counter. That person was checking people out and also taking phone enquiries. Help finally arrived but be then the queue had subsided.

the only anoying thing was the noisy air condition & heating system. After asking at the reception by phone for fixing it it was turned off by the reception. The noise stopped, however, I haven't had fresh air coming in from the system and there is no window to open. Very bad!

It was fine but I didn’t receive a critical wake up call which made my overall stay unsatisfactory.