Pullman Paris Roissy CDG Airport 4 stars

Im sitting in the hotel reception, waiting to check in. I've been here since 8.30 this morning, when I arrived from Australia, which took 26 hours. I understand that check-in is at 2pm. However, when I made the booking, I requested an early check-in. I understand 8.30 is too early but maybe midday is not unreasonable. Katia at reception is extremely unpleasant to speak with. I politely approached her and enquired about my room,4 hours after first speaking with her. I advised her that I've watched numerous people check out over the past 4 hours, and she advised me that the rooms were being cleaned. I then asked if she knew when my room would be available, and she gave me the death stare and a hard NO reply. Maybe stay at the Sheraton in the airport, they might be more hospitable

It honestly kind of pains me to write this review as this hotel has been my CDG airport go-to for a few years now. But it has sadly gone downhill. Obviously, one doesn't really expect to be wowed by an airport hotel, but this place was always reliably very clean and comfortable, and the food was really good. This time, alas, I can't really say it was any of those things. The carpet in the hall and in my room was badly stained (see photos). And the restaurant lacked options. When the sweet young woman working at the bar told me the kitchen had somehow found "2 burgers"(!), so I could actually have one, I took her up on her offer. But contrary to how I remembered it, the burger was blah and undercooked. Having not eaten since breakfast and given that she went out of her way to try to find one for me, I reluctantly ate it anyway. But to pay over $250 for this (over $300 with my disappointing burger & a drink dinner), only added insult to injury. I will say it was quiet, and the bed was still very comfortable, but I can't imagine there aren't better options near the airport for the money, and next time I intend to explore them.

Bedroom very good Good location to travel Good breakfast Bad room service it was closed

While flying from Roissy, Pullman Roissy CDG Hotel is now my favourite hotel. Easily accessible from terminal 2 via CDG Val from the SNCF railway station, hotel offers all services and amenities you can except for an airport hotel. Staff is welcoming. I specially choose this hotel for its breakfast as it has high level of quality while offering great variety. Only downside is check in: it is always a bit too long and messy. Welcome desk and reception area could be rearrange especially with a truly dedicated fast track for All Accor members.

I would highly recommend this hotel for a stay at CDG airport. Good location. Friendly staff and I want to thank the check-in lady (I don’t remember her name) in particular for being so friendly, kind and helpful. Rooms are spacious and clean.