Aparthotel Adagio Moscow Kievskaya 4 stars

Customer review rating (ALL Rating) 4.6/5 2,749 reviews

ALLSAFE approved hotel

Aparthotel Adagio Moscow Kievskaya
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+ 16 Services

Hotel extras

  • Fully equipped kitchen in every room

  • The atmosphere of coziness

  • Room service 24/7

  • In Balance Wellness Center with Pool

  • Downtown location

Hotel location

Aparthotel Adagio Moscow Kievskaya

Kievskaya Ulitsa
2
121059 moscow
russian federation

Fax: (+6)4957347360

Check-in from 15h00

Check out up to 12h00

  • By train

    KIEVSKSYA STATION At 0.1km / 0.06 miles

GPS:55.743431, 37.562524

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast

One breakfast Non contractual photo

Our accommodation(s)

Our guest reviews for
Aparthotel Adagio Moscow Kievskaya

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,749 reviews

TripAdvisor Rating 4.5/5

215 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location !

Customer review rating 4.0/5

Elena Business - 25/11/2021 Confirmed reviews ALL

Great location - city centre. Within 15 walking to Arbat street. 2 metro stations to Kremlin and The Red Square. Metro station is just opposite the hotel. Big shopping mall near the hotel. Supermarkets and cafeterias nearby. Rooms are clean (cleaning every day), spacious enough. Good bed and shower. Nice swimming pool and hammam (unfortunatelly both are only open from 9.00 to 22.00). To sum up - positive experience. Amazing for those who travel on buisness

Dear Elena, thank you a lot for your feedback! You are welcome! Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

bad management, worst Accor management I have ever experienced

Customer review rating 1.5/5

Anselmo F. Business - 20/10/2021 Confirmed reviews ALL

I'm paying to sleep in the couch! I'm staying at Adagio Apart Hotel Kievskaya in Moscow, room number 7303 As every business traveller knows, the main thing in a business hotel is the mattress and shower. I'm afraid, after several complaints, I'm still not able to sleep in the bed. The room mattress lost it's cushioning, and the middle of the mattress is like a bowl and our back is not straight while sleeping. After several complaints, to 2 different area managers, 2 different desk attendants and house keeping, I still have not gotten a solution. Instead, they have added cheap layers on top of a bad mattress, making the situation worst. Notwithstanding the bad mattress, the shower plate is leaking water from above and dripping cold water on our head while having a shower. The bad Accor quality doesn't stop here. Lockers at spa don't work, not a single locker works, bulbs inside the room are burnt, slippers offered are too slip and dangerous that people fall on the floor daily basis, including myself, what is the management waiting for? Is waiting somebody brake an arm or the ribs? Then you'll pay the bill after you ruin somebody's trip? That particular general manager has no idea of customer experience, should be immediately replaced. Despite all of my complaints, up to this message, he has never tried to contact me or at least left a message. In fact, nobody even bother to come to the room with me and check all of the issues in this room. Waiting for a reply! Thanks

Dear Anselmo F.! First of all let us thank You for choosing Aparthotel Adagio Moscow Kievskaya. Of course, we know, that the mattress is very important thing during the living. And we are sincerely sorry, that our mattress doesn`t meet your expectations. And we really tried to solve this problem. You have already tasted several kinds of mattresses, including the mattress from another hotel. The mattress you liked was in the Studio, and now you are living in One room Apartments. This is up level room. And the situation is that the sizes of beds are different. That`s why it`s impossible to change the mattress. Sorry, but we did our best. According your other comments, we are working on it. Thank you a lot. And have a nice day! Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Well located, very good breakfast

Customer review rating 4.0/5

Sunil P. Business - 11/10/2021 Confirmed reviews ALL

Breakfast was very good, except fruit juices which were all canned, no fresh juices. Some simple toiletries in bathroom were missing like skin lotion (moisturizer), tooth brush. Nice to find a self service laundry in the hotel, but the machine needs to be changed. My clothes after washing were smelling of soap. overall though a good experience. Very well located near metro, shopping mall.

Dear Sunil P., Thank you for scoring your experience with us. We will be glad to welcome you back at our hotel! Best regards, Elizaveta Kuznetsova Personal Assistant to General Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good stay

Customer review rating 4.0/5

Anastasia Families - 29/09/2021 Confirmed reviews ALL

Room is new and clean, very friendly staff. I was traveling with 1.8 yo infant and requested a crib and a high chair. The crib was provided but a bit damaged so the kid could get out of it, and a high chair wasn’t available. Overall experience was good though

Dear Anastasia, Thank you very much for your feedback, we are very pleased to hear that you liked a lot! We will definitely consider your comments! We will be glad to see you again. Best wishes, Elizaveta Kuznetsova Personal Assistant to General Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Adjacent metro, shopping mall, food court and restaurants.

Customer review rating 5.0/5

Jason Families - 08/09/2021 Confirmed reviews ALL

Extended stay in a 1 bedroom apartment with kitchen and separate lounge.

Dear Jason, Thank you for scoring high your experience with us. I am happy to hear you enjoyed our excellent location. Our team will be happy to welcome you back! Best regards, Elizaveta Kuznetsova Personal assistant to General Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

There are several areas for improvement

Customer review rating 3.0/5

O Solo - 02/07/2021 Confirmed reviews ALL

The stay was mostly comfortable, however, the following areas need attention: 1. The hallway carpeting seems to be stained and needs to be either deep cleaned or replaced. 2. The two pillows in the room were not soft enough. The third spare pillow was much better. 3. The room thermostat was not operational initially so I had to report this problem, which was eventually fixed.

Dear Guest, Thank you for your feedback about your stay in Ibis Moscow Kievskaya! We are sad that we were unable to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest to correct negative impression! Sincerely, Maria Konopleva, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Bad service

Customer review rating 2.0/5

Abdulelah A. Families - 21/06/2021 Confirmed reviews ALL

Every floor have only one person to clean And we must have appointment for cleaning the room The bed was uncomfortable I was in the same hotel in Aug 2019 and it has been change a lot

Dear Abdulelah A., Thank you for your feedback about your stay in Ibis Moscow Kievskaya! We are sad that we were unable to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest to correct negative impression! Sincerely, Maria Konopleva, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Perfect for peoples who don’t eat outside

Customer review rating 5.0/5

Jinesh D. Business - 02/05/2021 Confirmed reviews ALL

Well equipped with all kitchenette, I am Jain and I don’t eat outside food because of all of restaurants are veg-non-veg mix, this apartment hotel is perfect for us to make homemade food, nearby big mall all shops included, near by kievskaya metro station easy to go anywhere. Overall good

Dear Jigneshkumar Vikramk d., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Kuznetsova Personal assistant to general mnager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

A very comfy stay

Customer review rating 5.0/5

Sergey Families - 30/03/2021 Confirmed reviews ALL

We enjoyed a night at this hotel during our weekend trip to Moscow. I'd say we felt at home here. We booked an apartment for 3 guests and it was spacious and we found everything we could expect in a great 4* aparthotel. Location is also awesome and inspires to walking though it has a great connection to all attractions. We're already thinking about coming back for longer holidays.

Dear Sergey, We very much appreciate your comments regarding your stay at the Adagio Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

good but can be better

Customer review rating 4.5/5

Jahsh Business - 17/12/2020 Confirmed reviews ALL

good for work. expected to have a larger room(took double twin standard room studio). there was no table to eat on , only the bar of the kitchen. The mattress need to be more bold, it seems they use low price thin mattresses instead/ sincerely compared to other business hotels like holiday inn or garden inn sokolniki, then it is not worth this price. nice sauna downstairs worth to use but close very early at 21pm. as working room the vibe is ok and there is abundance of red color which push you to take action. as well I don't understand the need of a scanner point downstairs, creates only discomfort. thank you !

Dear Jahsh. Thank you very much for giving us a high rating, we take care of our guests and we strive to continuously improve the quality of our services. Your valuable comments and observations will be considered by the hotel management. We look forward to welcoming you again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good stay

Customer review rating 4.0/5

Anonymous Business - 05/12/2020 Confirmed reviews ALL

Good design, friendly staff, nice rooms. All breakfast just convince food. Not good quality ones. Wifi strong only were most important in the lobby bar really weak wifi.

Dear guest. Thank you for your feedback. We will be happy if you visit us again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good

Customer review rating 3.5/5

Alexey Business - 14/08/2020 Confirmed reviews ALL

I ordered a glass of wine when arrived in the room service. I was waiting for 30-40 and called again. After 15 I lost any hope to have a glass of wine and went to sleep. It`s clear that the bar is closed, limitations, and so on, but lt looks like even staff does not work properly now.

Dear Alexey P., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Moscow Kievskaya. I will pass your comments regarding the speed of room service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Great Stay until check out time

Customer review rating 2.5/5

Dudley M. Couples - 16/03/2020 Confirmed reviews ALL

Hi, My Fiance and I always use adagio when in Moscow, feels like a second home. As a gold Member, i am due a room upgrade and a late check out if available.... Never had had a room upgrade, normally able to check out at 6pm which is perfect, as my flight is at 23:50 from DME When i checked in, i asked for the late checkout as it fits in perfectly with my flight as mentioned earlier. I thought all was sorted, until we called to check that our checkout was still at 6pm, and the receptionist told us no, it was at 12, they needed the room. I asked if we could be moved to a studio or another room for until 6pm, but was told all was sold out. Strangely though, i could book any room description online as there was space available I understand the "if available" term, just don't lie to me, don't appreciate it Dudley

Dear Dudley M., Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. We are happy to provide late check-out if these rooms are available, but there was a high load on the day of your departure. We sincerely apologize for the inconvenience that was brought to you. Look forward to serving you again. Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Location is perfect for me.

Customer review rating 5.0/5

Anonymous Business - 27/02/2020 Confirmed reviews ALL

Staff is always friendly and very helpful.

Dear John, Thank you for your positive feedback and high quality assessment. We will be happy to welcome you back again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Perfect hotel, great service, great location

TripAdvisor rating 5.0/5

mwinterink Couples - 09/01/2020 TripAdvisor review

Good stay, all was perfect. No comments. Nice beds, bathroom was complete and big. Kitchen was very nice and complete. Breakfast is incredible, fresh food, a lot of choice. Employees are very helpful and kind.

Dear mwinterink, We very much appreciate your comments regarding your stay at the Adagio Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind regards, Elena Simone Guests Experience Manager

Adagio as expected but awful breakfast service

TripAdvisor rating 3.0/5

Passport236299 Business - 27/10/2019 TripAdvisor review

I was 10 minutes before the breakfast time end. Many food plates were empty, omelet was ordered but never delivered. 5 minutes before breakfast end they started to close the food area and switched off the light there. I complained to a manager and she said that I can go and grab something in the dark closed food station. Ridiculous service!

Dear Passport236299, Thank you for your valuable comments. Please allow me to apologize on behalf of the hotel. This is surely not the experience we strive for. Let me kindly explain that the Breakfast ends at 10 am on weekdays, and at 11 am on weekends and holidays. According to the Breakfast guidelines, the restaurant staff warns guests about the completion of Breakfast in 10 minutes.Turn off the lights begins after 10 am or 11 am, depending on day, but only after guests get plenty of food. Your valuable comments about omelet will be considered by the restaurant management. We hope for your understanding and will be glad to see you again as our guest to correct negative impression! Best regards, Elena Simone Guests Experience Manager

Very Satisfied

TripAdvisor rating 5.0/5

Dmitry_XYZ Family - 06/08/2019 TripAdvisor review

Very good new hotel, nice clean, with free mineral water every day, excellent location - very close to metro station Kievskaya that is two stops from Red Square and included Ring line, polite personal.

Dear Dmitry_XYZ, Thank you for scoring high your experience with us. I am happy to hear you enjoyed our excellent location. Our team will be happy to welcome you back! Best regards, LYUBAVA SELIVANOVA Personal Assistant to General Manager

Excellent aparthotel in central Moscow

TripAdvisor rating 5.0/5

OldAccountant Solo travel - 27/07/2019 TripAdvisor review

I enjoyed my stay here very much and would definitely stay here again. I’ve stayed in a number of Adagios before and this was the best. The hotel was pretty new and in very good decorative and general condition, and part of an Ibis complex. There was a pool and sauna available to Adagio guests but I didn’t have time to use them. Reception staff were all brilliant - helpful, friendly, printed out my museum tickets etc, sorted my internet access - which was perfect - and official registration without fuss and with a smile. All hotel staff were friendly. The room was a reasonable size, well and newly equipped - take some ground coffee and filters with you - and there was a welcome pack for me. As it was my birthday when I arrived, there was a large cake and a card wishing me a happy birthday - I appreciated this very much. Housekeeping was as specified and fine. Self-catering is certainly possible and there are numerous shops and so on nearby. Security couldn't be better. Location was good – near shops, restaurants, metro, train, buses – not far from Velobike docking stations and pretty central. I asked for a quiet room and got one; bed and sleep quality excellent. Overall 5* plus! Thanks to all.

Dear OldAccountant, I'm very glad to hear that you enjoyed your stay with us. It is a great pleasure to receive positive feedback. I will surely share your warm words with our staff and hotel management. We are looking forward to welcome you at Adagio again! Best wishes and kind regards, LYUBAVA SELIVANOVA Personal Assistant to General Manager

Modern stylish hotel in a convenient area

TripAdvisor rating 5.0/5

SERGE K Friends getaway - 29/06/2019 TripAdvisor review

Modern apart-hotel in a convenient location in the center, spacious rooms with mini-kitchen, beautifully decorated in a modern, contemporary style, good bedding and pillows. Pleasant and attentive staff and correct, professional and loyal hotel management, thanks a lot for double upgrade,room as for the Platinum member.Le Club Accor Hotels. And also I am very grateful to the whole team of the hotel, we will come again!

Dear SERGE K, Thank you for scoring high your experience with us. We highly appreciate your loyalty and choice of our hotel. We are happy to hear you enjoyed our excellent location and the hotel itself. Our teams will be happy to welcome you back to AccorHotels properties! Best regards, LYUBAVA SELIVANOVA Personal Assistant to General Manager

staying in Moscow

TripAdvisor rating 5.0/5

Relax38700681426 Family - 17/06/2019 TripAdvisor review

Excellent 2 bed apartment. Very clean and had everything we needed. Beside underground so very easy to get to it. Would highly recommend the apartments. Security could smile a bit. Would love to stay there again.,

Dear Relax38700681426, Thank you for scoring high your stay with us. We will be happy if you visit us again! Best regards, LYUBAVA SELIVANOVA Personal Assistant to General Manager

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