Customer review rating (ALL Rating) 4.6/5 2,749 reviews
ALLSAFE approved hotel
Fully equipped kitchen in every room
The atmosphere of coziness
Room service 24/7
In Balance Wellness Center with Pool
Check-in from 15h00
Check out up to 12h00
Check-in from - Check out up to
Subject to availability
Subject to availability
100% genuine reviews from our guestsFind out more
Great location !
Elena Business - 25/11/2021 Confirmed reviews ALL
Great location - city centre. Within 15 walking to Arbat street. 2 metro stations to Kremlin and The Red Square. Metro station is just opposite the hotel. Big shopping mall near the hotel. Supermarkets and cafeterias nearby. Rooms are clean (cleaning every day), spacious enough. Good bed and shower. Nice swimming pool and hammam (unfortunatelly both are only open from 9.00 to 22.00). To sum up - positive experience. Amazing for those who travel on buisness
bad management, worst Accor management I have ever experienced
Anselmo F. Business - 20/10/2021 Confirmed reviews ALL
I'm paying to sleep in the couch! I'm staying at Adagio Apart Hotel Kievskaya in Moscow, room number 7303 As every business traveller knows, the main thing in a business hotel is the mattress and shower. I'm afraid, after several complaints, I'm still not able to sleep in the bed. The room mattress lost it's cushioning, and the middle of the mattress is like a bowl and our back is not straight while sleeping. After several complaints, to 2 different area managers, 2 different desk attendants and house keeping, I still have not gotten a solution. Instead, they have added cheap layers on top of a bad mattress, making the situation worst. Notwithstanding the bad mattress, the shower plate is leaking water from above and dripping cold water on our head while having a shower. The bad Accor quality doesn't stop here. Lockers at spa don't work, not a single locker works, bulbs inside the room are burnt, slippers offered are too slip and dangerous that people fall on the floor daily basis, including myself, what is the management waiting for? Is waiting somebody brake an arm or the ribs? Then you'll pay the bill after you ruin somebody's trip? That particular general manager has no idea of customer experience, should be immediately replaced. Despite all of my complaints, up to this message, he has never tried to contact me or at least left a message. In fact, nobody even bother to come to the room with me and check all of the issues in this room. Waiting for a reply! Thanks
Well located, very good breakfast
Sunil P. Business - 11/10/2021 Confirmed reviews ALL
Breakfast was very good, except fruit juices which were all canned, no fresh juices. Some simple toiletries in bathroom were missing like skin lotion (moisturizer), tooth brush. Nice to find a self service laundry in the hotel, but the machine needs to be changed. My clothes after washing were smelling of soap. overall though a good experience. Very well located near metro, shopping mall.
Anastasia Families - 29/09/2021 Confirmed reviews ALL
Room is new and clean, very friendly staff. I was traveling with 1.8 yo infant and requested a crib and a high chair. The crib was provided but a bit damaged so the kid could get out of it, and a high chair wasn’t available. Overall experience was good though
Adjacent metro, shopping mall, food court and restaurants.
Jason Families - 08/09/2021 Confirmed reviews ALL
Extended stay in a 1 bedroom apartment with kitchen and separate lounge.
Our most recent 20 reviews
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