Aparthotel Adagio Moscow Kievskaya 4 stars

Customer review rating 4.6/5 2,668 reviews

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Aparthotel Adagio Moscow Kievskaya
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+ 6 Services

Hotel extras

  • Fully equipped kitchen in every room

  • The atmosphere of coziness

  • Room service 24/7

  • In Balance Wellness Center with Pool

  • Downtown location

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • Room service
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Aparthotel Adagio Moscow Kievskaya

Kievskaya Ulitsa
2
121059 moscow
russian federation

Tel: +74956605353

Fax: (+7)4957347360

Check-in from 14h00

Check out up to 12h00

  • By train

    KIEVSKSYA STATION At 0.1km / 0.06 miles

GPS :55.743431, 37.562524

Our accommodation(s)

Our guest reviews for
Aparthotel Adagio Moscow Kievskaya

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,668 reviews

tripadvisor

TripAdvisor Rating 4.5/5

210 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

There are several areas for improvement

Customer review rating 3.0/5

O Solo - 02/07/2021 Confirmed reviews ALL

The stay was mostly comfortable, however, the following areas need attention: 1. The hallway carpeting seems to be stained and needs to be either deep cleaned or replaced. 2. The two pillows in the room were not soft enough. The third spare pillow was much better. 3. The room thermostat was not operational initially so I had to report this problem, which was eventually fixed.

Dear Guest, Thank you for your feedback about your stay in Ibis Moscow Kievskaya! We are sad that we were unable to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest to correct negative impression! Sincerely, Maria Konopleva, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Bad service

Customer review rating 2.0/5

Abdulelah A. Families - 21/06/2021 Confirmed reviews ALL

Every floor have only one person to clean And we must have appointment for cleaning the room The bed was uncomfortable I was in the same hotel in Aug 2019 and it has been change a lot

Dear Abdulelah A., Thank you for your feedback about your stay in Ibis Moscow Kievskaya! We are sad that we were unable to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest to correct negative impression! Sincerely, Maria Konopleva, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Perfect for peoples who don’t eat outside

Customer review rating 5.0/5

Jinesh D. Business - 02/05/2021 Confirmed reviews ALL

Well equipped with all kitchenette, I am Jain and I don’t eat outside food because of all of restaurants are veg-non-veg mix, this apartment hotel is perfect for us to make homemade food, nearby big mall all shops included, near by kievskaya metro station easy to go anywhere. Overall good

Dear Jigneshkumar Vikramk d., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Kuznetsova Personal assistant to general mnager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

A very comfy stay

Customer review rating 5.0/5

Sergey Families - 30/03/2021 Confirmed reviews ALL

We enjoyed a night at this hotel during our weekend trip to Moscow. I'd say we felt at home here. We booked an apartment for 3 guests and it was spacious and we found everything we could expect in a great 4* aparthotel. Location is also awesome and inspires to walking though it has a great connection to all attractions. We're already thinking about coming back for longer holidays.

Dear Sergey, We very much appreciate your comments regarding your stay at the Adagio Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

good but can be better

Customer review rating 4.5/5

Jahsh Business - 17/12/2020 Confirmed reviews ALL

good for work. expected to have a larger room(took double twin standard room studio). there was no table to eat on , only the bar of the kitchen. The mattress need to be more bold, it seems they use low price thin mattresses instead/ sincerely compared to other business hotels like holiday inn or garden inn sokolniki, then it is not worth this price. nice sauna downstairs worth to use but close very early at 21pm. as working room the vibe is ok and there is abundance of red color which push you to take action. as well I don't understand the need of a scanner point downstairs, creates only discomfort. thank you !

Dear Jahsh. Thank you very much for giving us a high rating, we take care of our guests and we strive to continuously improve the quality of our services. Your valuable comments and observations will be considered by the hotel management. We look forward to welcoming you again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good stay

Customer review rating 4.0/5

Anonymous Business - 05/12/2020 Confirmed reviews ALL

Good design, friendly staff, nice rooms. All breakfast just convince food. Not good quality ones. Wifi strong only were most important in the lobby bar really weak wifi.

Dear guest. Thank you for your feedback. We will be happy if you visit us again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good

Customer review rating 3.5/5

Alexey Business - 14/08/2020 Confirmed reviews ALL

I ordered a glass of wine when arrived in the room service. I was waiting for 30-40 and called again. After 15 I lost any hope to have a glass of wine and went to sleep. It`s clear that the bar is closed, limitations, and so on, but lt looks like even staff does not work properly now.

Dear Alexey P., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Moscow Kievskaya. I will pass your comments regarding the speed of room service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Great Stay until check out time

Customer review rating 2.5/5

Dudley M. Couples - 16/03/2020 Confirmed reviews ALL

Hi, My Fiance and I always use adagio when in Moscow, feels like a second home. As a gold Member, i am due a room upgrade and a late check out if available.... Never had had a room upgrade, normally able to check out at 6pm which is perfect, as my flight is at 23:50 from DME When i checked in, i asked for the late checkout as it fits in perfectly with my flight as mentioned earlier. I thought all was sorted, until we called to check that our checkout was still at 6pm, and the receptionist told us no, it was at 12, they needed the room. I asked if we could be moved to a studio or another room for until 6pm, but was told all was sold out. Strangely though, i could book any room description online as there was space available I understand the "if available" term, just don't lie to me, don't appreciate it Dudley

Dear Dudley M., Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. We are happy to provide late check-out if these rooms are available, but there was a high load on the day of your departure. We sincerely apologize for the inconvenience that was brought to you. Look forward to serving you again. Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Location is perfect for me.

Customer review rating 5.0/5

Anonymous Business - 27/02/2020 Confirmed reviews ALL

Staff is always friendly and very helpful.

Dear John, Thank you for your positive feedback and high quality assessment. We will be happy to welcome you back again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Great location, breakfast, and value for money

Customer review rating 4.5/5

T. S. Families - 24/02/2020 Confirmed reviews ALL

Booked a 1-bedroom with 30% discount, good variety of breakfast buffet served at Novotel, the apartment is well equipped and looked very new

Dear T. Tyson, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Comfort and convenience

Customer review rating 5.0/5

World T. Business - 18/02/2020 Confirmed reviews ALL

I thoroughly enjoyed the experience at the Adagio Moskva Kievskaia. I liked the convertible bed which made living there during the day more spacious. The bed (mattress) itself was firm, but not too firm, and comfortable, contrary to what another reviewer said. Definitely a newer mattress and I slept well, the hotel was quiet. The kitchen was perfectly adequate for a short stay, although contains no basic food at all except salt, pepper, instant coffee, and tea. There is a second table to pull out from the desk, and two chairs, so that you can eat at a table. A well-stocked supermarket is located in the basement of the mall next door. The hotel has two restaurants and both are good; next door is Eataly and across the street is a food court in the mall. I enjoyed the hotel's small fitness room, it had everything I needed to do my regular work out including weight machines, stretchy bands, mats, a Pilates circle, and small hand weights; the pool is 17.5 meters long, so you can actually swim for exercise. They give you a nice robe and towel and a locker at the fitness center.

Dear World T., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Great location

Customer review rating 4.5/5

Thitikorn Friends - 18/02/2020 Confirmed reviews ALL

The location is excellent next to metro station and department store

Dear Thitikorn, Thank you for your wonderful feedback about your stay in Adagio Moscow Kievskaya! We are very happy that we were able to meet your expectations. I will definitely pass Your comment to Elena, I'm sure she will be very pleased! We will be glad to see you again as our guest! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com
Customer review rating 3.0/5

Andrey Business - 10/02/2020 Confirmed reviews ALL

Basically I am not satisfied because of 2 reasons: the bed and the available space. Actually I just compare to Ibis Kievskaya, only that alternative solution, where I regularly stay. I was expecting to find a better room, but in fact it was not: horrible bed (it fills 100% synthetic) ans lack of space - to much useless furniture. So Adagio is definitely not my format.

Dear Andrey, Thank you for taking the time to share your feedback. I am sorry to hear that you encountered such shortcomings. Please allow me to apologize on behalf of the hotel. This is surely not the experience we strive for. Your comments will be surely taken into account for taking appropriate measures to improve the service. It is our hope to welcome you back to our hotel! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Room equipment

Customer review rating 5.0/5

Paoxx Friends - 10/02/2020 Confirmed reviews ALL

Location is outstanding which's 2 minutes walk to subway. Room was clean and fully equipped with kitchen amenities.

Dear PaoxX, Thank you for your wonderful feedback about your stay in Adagio Moscow Kievskaya! We are very happy that we were able to meet your expectations. We will be glad to see you again as our guest! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Manager’s personal note and the wine was excellent

Customer review rating 5.0/5

Traveling Business - 09/02/2020 Confirmed reviews ALL

Always a pleasure to stay at this hotel in Moscow. It’s too bad the Adagio hotels in France don’t have this level of service.

Dear Traveling, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Nice apart hotel efficient location

Customer review rating 4.5/5

Alex Business - 03/02/2020 Confirmed reviews ALL

Nice apart hotel near Kievsky railway station, metro and shopping center. Perfect service and breakfast. Harder bed, but it depends what do you like. Refused to make me upgrade. Not usual as at other Adagios in Moscow I got it easily. Perfect breakfast. Recommend this hotel.

Dear Alex, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Let me kindly explain that according to ALL loyalty program by ACCOR an upgrade is available from Gold status (for Platinum and Diamond as well), As we see in program you have Silver status, and other benefits: 1)Priority Welcome, 2)Late check-out, 3)Welcome drink. Look forward to seeing you again. Best regards, Elena Simone Guests Experience Manager. NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Perfect hotel, great service, great location

TripAdvisor rating 5.0/5

mwinterink Couples - 09/01/2020 TripAdvisor review

Good stay, all was perfect. No comments. Nice beds, bathroom was complete and big. Kitchen was very nice and complete. Breakfast is incredible, fresh food, a lot of choice. Employees are very helpful and kind.

Dear mwinterink, We very much appreciate your comments regarding your stay at the Adagio Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind regards, Elena Simone Guests Experience Manager

Nice room and good location

Customer review rating 4.5/5

Mack Friends - 08/01/2020 Confirmed reviews ALL

Neat subway, supermarket and restaurants. The room is clean with temperature that we can control. Overall we loved it.

Dear Eakapol K., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Adagio as expected but awful breakfast service

TripAdvisor rating 3.0/5

Passport236299 Business - 27/10/2019 TripAdvisor review

I was 10 minutes before the breakfast time end. Many food plates were empty, omelet was ordered but never delivered. 5 minutes before breakfast end they started to close the food area and switched off the light there. I complained to a manager and she said that I can go and grab something in the dark closed food station. Ridiculous service!

Dear Passport236299, Thank you for your valuable comments. Please allow me to apologize on behalf of the hotel. This is surely not the experience we strive for. Let me kindly explain that the Breakfast ends at 10 am on weekdays, and at 11 am on weekends and holidays. According to the Breakfast guidelines, the restaurant staff warns guests about the completion of Breakfast in 10 minutes.Turn off the lights begins after 10 am or 11 am, depending on day, but only after guests get plenty of food. Your valuable comments about omelet will be considered by the restaurant management. We hope for your understanding and will be glad to see you again as our guest to correct negative impression! Best regards, Elena Simone Guests Experience Manager

Very Satisfied

TripAdvisor rating 5.0/5

Dmitry_XYZ Family - 06/08/2019 TripAdvisor review

Very good new hotel, nice clean, with free mineral water every day, excellent location - very close to metro station Kievskaya that is two stops from Red Square and included Ring line, polite personal.

Dear Dmitry_XYZ, Thank you for scoring high your experience with us. I am happy to hear you enjoyed our excellent location. Our team will be happy to welcome you back! Best regards, LYUBAVA SELIVANOVA Personal Assistant to General Manager

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