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Novotel Moscow City Hotel 4 stars

Customer review rating 4.5/5 9,238 reviews

ALLSAFE approved hotel

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Novotel Moscow City
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+ 21 Services

Hotel extras

  • Free Wi-Fi, newspapers and maps of Moscow. 5 minutes to the Expo Center.

  • A minute to the Afimall shopping center with lots of shops, cafes, cinemas

  • 2 minutes to the highest observation deck in Europe and no-limit ice cream,

  • 3 metro stations near the hotel

  • 15-minutes drive to the Kremlin

Hotel location

Novotel Moscow City

Presnenskaya Naberezhnaya, 2
Presnenskaya Naberezhnaya 2
123317 moscow
russian federation

Tel: +74956648989

Fax: (+7)495/6648990

Check-in from 15h00

Check out up to 12h00

  • MOSCOW METRO :  KALININSKAYA DELOVOY TSENTR

  • By plane

    SHEREMETYEVO At 34.5km / 21.44 miles

  • By plane

    VNUKOVO At 30km / 18.64 miles - Shuttle paying

  • By train

    KIEVSKY STATION At 4.9km / 3.04 miles

GPS :55.748069, 37.53685

Hotel services

MC TRADERS

MC Traders offers a wide range of delicious international cuisine and cooking classes. The guests can enjoy Early bird breakfast from 4 am; hold a meeting during a business lunch and in the evening relax next to a real fireplace in the bar.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Self service business center
    • Business center with support staff
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 361 rooms
    • 7 rooms for people with reduced mobility
    • No family room
    • 17 connecting rooms
    • 361 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • English
    • Russian
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Paid hotel parking Additional charge
    • On site
    • 120 parking spaces
    • Private
    • Parking opened 24/7
    • Valet parking
Well-being
  • Fitness
    • On site
    • Hammam
    • Massage
    • Sauna room

Our accommodation(s)

Our spacious, contemporary rooms have all the necessary facilities and are the perfect place for business or a holiday. For your convenience, the hotel offers free WIFI.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 975

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Moscow City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,238 reviews

TripAdvisor Rating 4.5/5

1,721 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located

Customer review rating 4.0/5

Margarita M. Business - 08/10/2021 Confirmed reviews ALL

Nice Massage chairs and gym, sauna availability. Not so crowded restaurant. Unfortunately never ask to help with the luggage either check-in or check-out.

Dear Margarita M.. Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We sincerely apologize for the inconvenience that was brought to you, but our colleague is always ready to help with luggage! Look forward to serving you again. Best regards, Elena Simone Quality and Attitude Manager

Nothing good except for location

Customer review rating 2.5/5

K. A. Business - 08/10/2021 Confirmed reviews ALL

Already left my complaints thru the online form.

Dear K. A.. Your feedback is very important to us. Our team is very happy that we met your expectations! Your valuable comments and observations will be considered by the hotel management. We look forward to welcoming you again. Warmest regards, Elena Simone, Quality and Attitude Manager.

Good stay and friendly staff

Customer review rating 5.0/5

E Business - 17/09/2021 Confirmed reviews ALL

Nice experience overall. I really liked friendly hotel staff members who were always there to help and accommodate any request.

Dear E, Thank you for choosing Novotel! Thank you for taking a few minutes of your free time to share your opinions and impressions regarding your personal experience of staying at our hotel. We are very pleased that we were able to meet your expectations and you were satisfied with the level of service and quality of services. We will be glad to see you visiting us again! See you next time! Best regards, Elena Simone Quality and Attitude Manager

good service. well trained staff and good location

Customer review rating 4.0/5

Charith D. A. Business - 11/09/2021 Confirmed reviews ALL

my short stay was memorable and all staff was very kind. They are happy to go the extra mile to make the customer happy. If possible try to change the varieties available in the breakfast at least every other day

Dear charith De a.. Thank you for your wonderful feedback about your stay in Novotel Moscow City! We are very happy that we were able to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest! Sincerely, Elena Simone Quality and Attitude Manager

Well located, nice hotel

Customer review rating 3.5/5

Faruk B. Business - 04/09/2021 Confirmed reviews ALL

Hotel is in the heart of Moscow City. It is a modern, clean, silent hotel. I stayed either twin or double bed rooms. Twin bed room is larger than double. Also twin bed room has city view, but double bed rom has interior view. Breakfast is very good. Unfortunately reservation department is not helpful for negotiation of last minute extension.

Dear FARUK B.. Your feedback is very important to our team. Our team is very happy that we met your expectations! Your valuable comments and observations will be considered by the hotel management. We look forward to welcoming you again. Warmest regards, Elena Simone Quality and Attitude Manager

Nice stay

Customer review rating 5.0/5

Olga Solo - 10/08/2021 Confirmed reviews ALL

Clean, good view.

Dear Olga, We appreciate for the rating of your stay with us, it's an honor to receive such feedback. We hope you will visit our hotel again! Best regards, Elena Simone Quality and Attitude Manager

Perfect located for business-trips

Customer review rating 5.0/5

Anonymous Business - 10/08/2021 Confirmed reviews ALL

Awesome pancakes in breakfast-menu.

Dear Guest, Thank you for scoring high your stay with us. We will be happy if you visit us again! Best regards, Elena Simone Quality and Attitude Manager

Great location. Close to offices, restaurants, spa, shops, subway

Customer review rating 5.0/5

Olga Solo - 24/06/2021 Confirmed reviews ALL

Very functional, with a pool, gym and spa zone. Great location.

Dear Olga, Thank you for scoring high your experience with us. I am happy to hear you enjoyed our excellent location. Our team will be happy to welcome you back! Best regards, Elena Simone Quality and Attitude Manager

Everything is good!

Customer review rating 5.0/5

Shen Families - 03/04/2021 Confirmed reviews ALL

very nice location, kind staff, good service, delicious food! We had a evening flight, and the hotel extended our stay to 14:00 for free! Very impressive experience!

Dear Shen, Thank you for your feedback. We will take into account your comment re-payment link. Will be glad to welcome you back. Sincerely, Anna Bakumenko Quality manager

The devil is in details

Customer review rating 1.5/5

Vladimir S. Couples - 29/03/2021 Confirmed reviews ALL

I am a gold member of the loyalty programme and got used to stays at different hotels of the ALL umbrella. This hotel was nicely situated, but the quality of many things is below satisfiable.

Beautiful view on Moscow City, good service!

Customer review rating 5.0/5

Anastasia Couples - 01/03/2021 Confirmed reviews ALL

Everything was very good! Especially breakfasts! So delicious food and a big variety of dishes! Thank you!

Dear Anastasiya, Thank you for your feedback! Looking forward to welcoming you back! Sincerely, Anna Bakumenko Quality & Attitude manager

Below expectation stay

Customer review rating 2.0/5

Andrei Families - 06/01/2021 Confirmed reviews ALL

Well located, very expensive breakfast with below expectation meals quality and poor choice. Rooms are very tiny and need refurbishment.

Dear Andrei, Thank you for your feedback. We are sorry to know you left dissatisfied. Usually on the agents sites the info is limited. All relevant information you can find on our official website. Sincerely, Anna Bakumenko Quality & Attitude manager

well located

Customer review rating 4.0/5

Anonymous Families - 19/09/2020 Confirmed reviews ALL

It was a nice time staying at your hotel, good rooms and excellent staff members.

Уважаемая г-жа Улукпанова, Благодарим за отзыв! Будем рады видеть вас снова! С наилучшими пожеланиями, Анна Бакуменко Менеджер по стандартам и качеству

Too hot in the rooms

TripAdvisor rating 3.0/5

philippw0lff Business - 03/02/2020 TripAdvisor review

I have been in thi shotel so many times. It is just comfortable for us to stay there, as it is in walking distance to the Expo Center. The rooms are since years over heated, but this is a standard problem in Russia. As they have enough gas, the rooms will be heated as much as tehy can. The other topic is that the bedding and the bed linnen are synthetic. This is not nice at all. I decided to sleep without it. This is a reason to change the hotel next year.

Dear Guest, Thank you for such a detailed feedback. I am sorry that your experience did not meet your expectations about service in our hotel; please allow me to express my sincerest apologies. The thermostat of the air temperature in the room can be set under individual parameters. We are always happy to adjust the air temperature according to your wishes. Also we don’t use synthetic bedding in our hotel we use only cotton bedding. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arina Simonyan Guest relations specialist

Stay in Moscow

TripAdvisor rating 4.0/5

Rajesh S Couples - 15/12/2019 TripAdvisor review

Very centrally located hotel. Has a metro station very close. The room was clean and food was good, though a bit expensive. The check in process was seamless and simple as they offer online checkin. My room was ready and did not have to wait after a long a flight. Use the online checkin facility.

Dear Rajesh, Thank you for taking the time to share your feedback. We are glad that you appreciated our staff and location of our hotel. We are also happy that you have appreciated our online check in service. We very much appreciate your comments regarding your stay at the NOVOTEL Moscow City & hope to welcome you back to our hotel very soon! Sincerely, Artem Kholomeev Guest relations specialist

Business hotel in a business district

TripAdvisor rating 4.0/5

Sergei B Business - 11/12/2019 TripAdvisor review

The hotel is perfect for business travelers.  Located in Moscow City, close to the main transport hubs of Moscow, in the city center. The offices of the main large companies are here, and therefore the guest of this hotel is probably a businessman.Nice rooms with everything you need, including an iron and ironing board. There’s  a large breakfast selection for every taste.  Friendly staff.The disadvantages include air conditioning in the rooms and the high price.  The windows are dull - nothing can be opened - and the system settings are such that the air is constantly dry, it was very difficult to sleep.  The price for a room more than 200 euros per night is high for such a hotel.  Bed linen could also be less synthetic - sometimes I experience static electricity on myself ... unpleasant.

Dear Sergei, Thank you for taking the time to share your feedback. We are glad that you appreciated our staff, breakfast variety and location of our hotel. My sincere apologies for not meeting all of your expectations. I will take notice of your comment regarding air conditioning and forward it to our technical department. We very much appreciate your comments regarding your stay at the NOVOTEL Moscow City & hope to welcome you back to our hotel very soon! Sincerely, Artem Kholomeev Guest relations specialist

Great stay for business

TripAdvisor rating 5.0/5

cornel_crisan Business - 21/10/2019 TripAdvisor review

Peacefully, close to our meetings, easy to access. Great breakfast and service Fast checkin Upgraded to suite Tried the restaurants twice, was fast service and food was delicious. WiFi quality was excellent for my meetings. 30 minutes in the morning to get to airport Sheremetyevo

Dear Guest, Thank you for taking the time to share your feedback. It is such a pleasure to know that you enjoyed your stay with us! We hope your next visit will be as pleasant as the previous one. Sincerely, Arina Simonyan Guest relations specialist

Hotel review business trip

TripAdvisor rating 5.0/5

668sandy Business - 02/09/2019 TripAdvisor review

Location near to exhibition hall, shopping Staff is friendly Hotel atmosphere is excellent Fast Check in and out Only the Breakfast is boring, 7 days continuously eating the same nothing new Room is clean and tidy

Dear Sandy! Thank you very much for your stay. It is a great pleasure for us to know that you enjoyed your stay at our hotel. We are glad to hear, that you liked the location, our friendly staff and hotel atmosphere. Breakfast at the restaurant is very healthy, tasty and nutritious. We will be happy to see you among our hotel guests again. You are always welcome.

Good enough, but the service needs to be improved

TripAdvisor rating 3.0/5

senya211190 Family - 18/08/2019 TripAdvisor review

Good and wide rooms, varied breakfast, fair price vs. quality rate but there are things that need to be improved: young personell with lack of supervision, dirty dishes are left by the doors and cleaned by room service only in the morning, no big attention to details and hosts requirements (we requested a baby crib and did not get it till midnight, we also had an early check-out and requested an early breakfast to restraunt personell.... as a result it was not communicated to the reception and we had to wait for the breakfast to be prepared so almost missed our train). Great location (Metro station right in the shopping mall downstairs), but not a hotel for families with children (no microwave oven in the room neither in the dining area, baby seat was offered to us at the end of the location period, no bathroom neither baby baths offered - only shower).

Dear Senya! Thank you very much for your stay! It is a pleasure for us to know that you enjoyed the room & restaurant. You are right, our hotel is more popular among business people because of the location (Downtown area with a lot of offices, Exhibition center and World Trade center neighborhood). But we also pay special attention to our young guests. We have children area for games in the lobby. Please accept our apologies for the inconvenience you had during your stay. We are constantly doing our best to improve our service. We arrange trainings for our staff. We invite you to come to our hotel, if you will happen to be in Moscow again. We hope that we will be able to change your opinion about our hotel and you will enjoy your next stay very much!

9 nights for business reason

TripAdvisor rating 4.0/5

Dietrich E Business - 29/07/2019 TripAdvisor review

The Hotel is located well with Metro (underground) station on opposite side of the street, and approximately an 30 minute walk to the beginning of Moscow city center. Good: open air view point 354 heights nearby, good restaurants nearby with many kind of different food, hotel room was very clean with good size, the bed comfortable. Weak points are that no window was able to open and depending on the room location the business people at office inside the building can watch into your room if you don't close the curtain. Additionally the check out was a bit chaotic with wrongly charged costs and has to be corrected afterwards. This should not happened at this kind of hotel. Beside this all stuff was very kind and service orientated.

Dear Dietrich! Thank you very much for your stay. We also appreciate your feedback. It is a pleasure that you enjoyed the room and hotel staff. Windows are locked in most hotels in Moscow. People from the offices will not see you in your room. We checked this by visiting these offices. Please accept our apologies regarding wrong charges. We are sure it will be settled in the nearest future. We will be glad to see you among our guests again! You are always welcome at our hotel.

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