Novotel Moscow City Hotel 4 stars

I had booked the hotel from the 26th of March to the 28th March. So I am not sure why you are sending me customer satisfaction survey when I have not even stayed at the hotel. Due to the recent outbreak of the corona virus I had to cancel my trip to Russia as I was leaving my family behind and travelling alone.. Although I did not get any refund I would have been very happy if the hotel had considered a credit valid for one year as I would definitely like to visit Russia in the near future.

I stayed there 3 nights for an exhibition. It is a very nice hotel in the heart of plazas. It is just walk away to business destinations. Room was clean and comfortable. Breakfast was tasty. I also used spa and liked it.

Laundry has to be delivered to the room irrelevant of payment status. I stay for business and not in the room for whole day, when returned to the room I found the note to pay for laundry, exhausted after long day I had to go downstairs to pay in order to get my laundry delivered. I think payment can either be done next day or at checkout.

My relatives visited me during my staying in Novotel. My child had an allergy to some products. Your kitchen staff managed this issue to cook food which was acceptable to him even it was not in main menu. Thank you very much for that!

Good the position, comfortable bed and very varied and abundant breakfast, but: Room too hot, it's difficult to sleep; Refrigerator in the room was not working, with at room temperature water inside; Water not enough hot for the shower; During breakfast the staff cooks fried eggs without any air extractor so you need to change your clothes after the breakfast; Personnel at the reception is not always gentle.

Very nice located hotel for people who came for business trip or other business. Very convenient. Nice gym, good breakfast.

Novetal hotel has great people and room service also the breakfast was excellent i would like to recommend all people to go with Novetal hotel

pleasant stay

I have been in thi shotel so many times. It is just comfortable for us to stay there, as it is in walking distance to the Expo Center. The rooms are since years over heated, but this is a standard problem in Russia. As they have enough gas, the rooms will be heated as much as tehy can. The other topic is that the bedding and the bed linnen are synthetic. This is not nice at all. I decided to sleep without it. This is a reason to change the hotel next year.

Allways excellent

I was charged to pay the hotel even if it was prepaid by CWT!

Could not find comfortable pillow. Two of them are big and soft, rest two small and soft as well.

The hotel is well located and very comfortable. Unfortunately, booking via the website is very poor. I usually book for myself and 2-3 other colleagues, however the website only allows me to book each room under my own name, so every time I visit there is confusion. Please sort out the website so that I can nominate rooms in the names of others.

We stayed at this newish hotel in the newly built business Moscow City area. The hotel was located close to the Metro system with great links to all the Tourist Attractions which was just a short distance away. The hotel was modern and well appointed rooms but the gust areas were meagre and nowhere to sit and have a quiet read or a group conversation. Our room was on the inside and was deprived of natural light 24/7. You always felt that it was night. Recommend the rooms facing the outside, even numbers, as you would have a view of the outside.

The hotel is great and it is good location. The hotel staff are very kind and helpful