Novotel Moscow City

Novotel Moscow City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,452 reviews

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Description

Hotel extras

  • Free Wi-Fi, newspapers and maps of Moscow. 5 minutes to the Expo Center.

  • A minute to the Afimall shopping center with lots of shops, cafes, cinemas

  • 2 minutes to the highest observation deck in Europe and no-limit ice cream,

  • 3 metro stations near the hotel

  • 15-minutes drive to the Kremlin

ALLSAFE approved hotel

Hotel location

Novotel Moscow City

Presnenskaya Naberezhnaya, 2, Presnenskaya Naberezhnaya 2
123317 MOSCOW
Russia

Telephone +7 495 664-89-89

Fax +7 495 664-89-90

  • MOSCOW METRO:  KALININSKAYA DELOVOY TSENTR

  • By plane

    SHEREMETYEVO At 34.5km / 21.44 miles

  • By plane

    VNUKOVO At 30km / 18.64 miles - Shuttle paying

  • By train

    KIEVSKY STATION At 4.9km / 3.04 miles

GPS:55.748069, 37.53685

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MC TRADERS

MC Traders offers a wide range of delicious international cuisine and cooking classes. The guests can enjoy Early bird breakfast from 4 am; hold a meeting during a business lunch and in the evening relax next to a real fireplace in the bar.

Our accommodation(s)

Our spacious, contemporary rooms have all the necessary facilities and are the perfect place for business or a holiday. For your convenience, the hotel offers free WIFI.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,452 reviews

TripAdvisor Rating  4.5/5  1,765 reviews

location is perfect comfortable stay

Customer review rating 4.5/5

Sabina M. Business - Confirmed reviews ALL

everything was ok

Dear Sabina, Thank you for sharing you feedback with us. We're glad to know you enjoyed your stay! Looking forward to welcoming you back! Sincerely, Anna Bakumenko Quality manager

Perfect stay in a fantastic location

Customer review rating 4.5/5

Alexander Families - Confirmed reviews ALL

+ Fantastic location in heart of Moscow-City, surrounded by Skyscrapers. Shoppings centers, restaurants, food-courts around. + Delicious, generous, buffet breakfast. Live-cooked pancakes and eggs. + Cozy SPA + Quiet room + Parking available (100 r/hour) +- In general the Room was pretty clean, however when we opened sofa there was quite a lot of rubbish and some old t-shirt under it, so there are questions to the cleaning service +- We stayed in an executive suite with two-rooms and with TVs in both. The TV remote controls worked for both TVs, for example you could turn on TV in a living room, but it would also turn on TV in the bedroom. For us it was not a problem, but rather an inconvenience. +- Relax zone in SPA could have more sunbeds, currently there are 4 and during our visit to SPA we couldn't fit there.

Dear Alexander, Thank you for staying with us and for sharing your feedback! We are glad to know you enjoyed your stay with us. We will take into consideration your comment regarding sofa- very important to us- apologise for the inconvenience. Looking forward to welcoming you back! Sincerely, Anna Bakumenko Quality manager

Very well located, has gym and pool, lot of restaurants, shops and facilities around.

Customer review rating 5.0/5

Olga G. Solo - Confirmed reviews ALL

Excellent experience as usual. Amazing staff. Great location.

Уважаемая Ольга, Благодарим за отзыв. Будем рады видеть вас снова! С уважением, Анна Бакуменко Менеджер по стандартам и качеству

Well located and friendly staff

Customer review rating 4.5/5

Richard Solo - Confirmed reviews ALL

Girl at reception (Karina I think) recognized me Friendly staff in restaurant

Dear Richard, Thank yoг for your comment. Hopу to welcome you back in the nearest future. Sincerely, Anna Bakumenko Quality manager

Careless/lacking attentiveness staff with poor quality rooms.

Customer review rating 0.5/5

S.k Couples - Confirmed reviews ALL

Form entrance to exit, it was a terrible experience, open that I have never seen at a Novotel. From entrance, there two desk, priority desk was already taken by non priory customers, however second desk stood talking amongst each other rather than telling us to go to them until I eventually headed over to ask if they were open or just talking amongst break. Both the manager at the time and subordinate very dismissive and unpleasant. No upgrade was offered even though I am platinum level customer, whilst most of the hotel was empty in an off peak period. The room had dysfunctional AC. Eventually this was fixed, but after “fixing” it, it took another half day for the temperature to return back below 30’. Upon check out, the staff had failed there legal obligation in registering me locally. This was after trying to explain the staff that by Russian law they are obliged to do this. They had no idea what this was, or just had poorly trained staff at the time. Generally a very terrible stay, with poor service and facilities, in particular for a platinum rated customer!

Dear Mr.K., Thank you for staying with us and for your detailed feedback. We were very upset to know you left disappointed. All your comments are very much important to us. We will take them into work straight away. Let us apologise for the inconvenience you experienced. We hope to have a chance to leave a better impression in he nearest future. Sincerely, Anna Bakumenko Quality manager

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