Novotel Moscow City 4 stars

We love this hotel every time when we have business trip, we always choose this branch but in this time we have some problem about our booking. When we arrived in the morning time ,receptions said we must check in 15.00 then we go around there for waiting. When we come back after 15.00 ,our booking was cancellation both of 2 rooms. We try to clear and find new rooms ,one staff try to find 1 room for us ,we have some problems about our credit card so we need take time a bit to call friend to use Russian credit card for us ,that staff said will wait us. Then not over 30 minute ,we would like to clear payment again ,another said no have room anymore. We need to talk with the one who talked before and keep room for us ,he said she went back home. Finally we try to fight until we got only 1 room and still lucky for us. Anyway in this time our feeling not so appreciate with your team ,we feel like some reception didn't want to help us.

The room was looking inside of the hotel. I was expecting something else. Location is great. Comfy hotel.

It's great Hotel, personally it's mainly cause of the location. I like Moscow City very much. All that is needed is just outside the doorstep. But indeed the Hotel itself has a vibe, friendly and very good service. The reason for 4 stars for service is simply that it takes way to much time for the check in process. This goes for every Novotel I visited. You are standing in line like twice or 3 times longer than what Hotels of similar standard spend, idk why, they need to do something about it. Except for that, which iam sure is not the staff's fault, the service is great. Rooms are comfortable, spacious, really good firm beds, sleep is very good. Have amenities like massage and spa services. The lobby bar serve very good coffee. The is place is cool. The rooms are very different according to availability, demand and season. Sometimes really great value, sometimes it's priced accordingly to the location. In the end nothing beats this location for me in Moscow

Good room service, working website to make orders Comfortable

Perfect