Novotel Moscow City Hotel 4 stars

Name: Novotel Moscow City
Address: MOSCOW, 123317, RUSSIAN FEDERATION
Telephone: (+7)495/6648989
Rating: 4.5

Customer review rating 4.5/5 8,452 reviews

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+ 24 Services

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Novotel Moscow City Hotel

Hotel that makes every moment matter

Did you know that our hotel is surrounded by the tallest buildings in Europe? I recommend to visit Moscow City for the best restaurants, spas, vista points and selfies in skyscrapers.

Nicolas Torio, Hotel Manager

Novotel Moscow City is the largest hotel in the capital's famous business centre. It is situated among the highest skyscrapers in Europe with the most spectacular vista points and panoramic restaurants, next to the 6-storey Afimall shopping centre and three subway stations. Krasnaya Presnya Park is just within a 15 minutes' walk. The most famous and beautiful streets lead to the Red Square.

The hotel is ideal for both business travel and leisure. Stylish rooms with panoramic windows welcome our guests. The hotel has an international restaurant and 13 meeting rooms for up to 450 people.

Hotel extras

Free Wi-Fi, newspapers and maps of Moscow. 5 minutes to the Expo Center.
A minute to the Afimall shopping center with lots of shops, cafes, cinemas
2 minutes to the highest observation deck in Europe and no-limit ice cream,
3 metro stations near the hotel
15-minutes drive to the Kremlin

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- Wireless Internet connection
- FREE WIFI
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying)Car park
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilitiesRooms for guests with disabilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Automatic air control
- Manual temperature controlManual temperature control
- Air Conditioning
VNUKOVOPaying
Languages spoken at the hotel
- English
- French
- Russian
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK (Paying)Please, specify conditions and costs of the service in the reservation department of hotel.
- LATE CHECK-OUT (Paying)For terms and fares details, please, contact the hotel reservation department
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine
Porter

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 HOURS
- Opening hours : Week-end 24 HOURS

Fitness centre
Well-being
- Hammam
- Massage (Paying)
- Sauna

13 meeting room(s)
Conventions hotel
Web Corner on a Mac
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Hotel location

Novotel Moscow City

Presnenskaya Naberezhnaya, 2
Presnenskaya Naberezhnaya 2
123317
moscow
russian federation

Tel: +74956648989

Fax: (+7)495/6648990

Contact email :

Check-in from 14h00

Check out up to 12h00

MOSCOW METRO : KALININSKAYA DELOVOY TSENTR

By plane
SHEREMETYEVO At 34.5km / 21.44 miles
By plane
VNUKOVO At 30km / 18.64 miles - Shuttle paying
By train
KIEVSKY STATION At 4.9km / 3.04 miles

GPS :55.748069, 37.53685

Our accommodations

Our spacious, contemporary rooms have all the necessary facilities and are the perfect place for business or a holiday. For your convenience, the hotel offers free WIFI.

Superior Room with queen-size bed

Accessible room

Max. number of persons: 3
Area: From 25 m² / 269 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Bathroom products(...)

Superior Room with 2 twin beds

Accessible room

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Bathroom products(...)

Executive Room with king-size bed

Accessible room

Max. number of persons: 4
Area: From 34 m² / 366 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Rooms

Our restaurants and bars

MC TRADERS

Type of cuisine: International

MC Traders offers a wide range of delicious international cuisine and cooking classes. The guests can enjoy Early bird breakfast from 4 am; hold a meeting during a business lunch and in the evening relax next to a real fireplace in the bar.

Lunch

12:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

17:00 - 23:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

MC TRADERS BAR

Located in the hotel lobby, the MC Traders lounge bar is the ideal place to relax. A wide range of drinks and snacks is available to suit all tastes.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 13
Maximum size: 975 m²
Maximum capacity: 450 people
Maximum banquet capacity: 250 people

Find out more

Very BAD FELLINGS toward their GUEST

Arturo Business - 16/03/2020 Confirmed reviews ALL

asked for one day refund after we had to leave one day earlier after our President t cancelled the flights from / to Europe from midnight last Friday and the Hotel management refused to discount from our payment that one day ( Saturday) Considering the coronavirus is a pandemic wave affecting the whole world, NOVOTEL shall be more human and shall consider this as a FORCE MAJOR event and help their guest .

Dear Mr. P., Thank you for your feedback. We are sorry that you left dissapointed. We fully understand your concern. However, we also count on you understanding. Ans as you booked a non-refundable rate, the remained night was not refunded. Kind regards, Anna Bakumenko Quality Manager

Iyi konum

Anonymous Business - 14/03/2020 Confirmed reviews ALL

Polite reception and call center.. they are helpful.. Thank you for kind invitation to the party as a loyalty customer. It was very kind.. It is more expensive than previous time.. even crown plaza was cheaper, so my other colleagues prefered crown plaza during my stay..

Dear Mr. H., Thank you for your feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. We hope to welcome you back to our hotel very soon! Sincerely, Arina Simonyan Guest relations specialist

M P. Solo - 07/03/2020 Confirmed reviews ALL

I had booked the hotel from the 26th of March to the 28th March. So I am not sure why you are sending me customer satisfaction survey when I have not even stayed at the hotel. Due to the recent outbreak of the corona virus I had to cancel my trip to Russia as I was leaving my family behind and travelling alone.. Although I did not get any refund I would have been very happy if the hotel had considered a credit valid for one year as I would definitely like to visit Russia in the near future.

Dear Mr. P., Thank you for your message. I am sincerely sorry for the misunderstanding. Please contact us via email with all the details of your booking h7… for reservation h7… for reception My colleagues will get back to you as soon as they receive an email. Kindly, Artem Kholomeev Guest relations specialist

Nice hotel, good relaxing

Faruk B. Business - 05/03/2020 Confirmed reviews ALL

I stayed there 3 nights for an exhibition. It is a very nice hotel in the heart of plazas. It is just walk away to business destinations. Room was clean and comfortable. Breakfast was tasty. I also used spa and liked it.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artem Kholomeev Guest Relation Specialist

Well located, good stay

K. A. Business - 27/02/2020 Confirmed reviews ALL

Laundry has to be delivered to the room irrelevant of payment status. I stay for business and not in the room for whole day, when returned to the room I found the note to pay for laundry, exhausted after long day I had to go downstairs to pay in order to get my laundry delivered. I think payment can either be done next day or at checkout.

Dear Mr. K., Thank you for your feedback. I understand your concern and kindly recommend you to leave a deposit on your room account to make it more convenient for you. All services should be guaranteed. We thank you in advance for your understanding. Sincerely, Anna Bakumenko Quality & Attitude Manager

Service is perfect.

Semen S. Business - 27/02/2020 Confirmed reviews ALL

My relatives visited me during my staying in Novotel. My child had an allergy to some products. Your kitchen staff managed this issue to cook food which was acceptable to him even it was not in main menu. Thank you very much for that!

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel Moscow City. It is such a pleasure to know that you enjoyed your stay with us! We always try to do our best and improve the quality of service and a satisfied guest is our biggest reward. I will definitely share your comments with my colleagues. Also we will take note of your comments and transfer it to the engineering department. We hope to welcome you again soon! Sincerely, Arina Simonyan Guest relations specialist

To improve

Fabio Business - 25/02/2020 Confirmed reviews ALL

Good the position, comfortable bed and very varied and abundant breakfast, but: Room too hot, it's difficult to sleep; Refrigerator in the room was not working, with at room temperature water inside; Water not enough hot for the shower; During breakfast the staff cooks fried eggs without any air extractor so you need to change your clothes after the breakfast; Personnel at the reception is not always gentle.

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Novotel Moscow City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Artem Kholomeev Guest Relation Specialist

Hotel for work

Ilya Business - 22/02/2020 Confirmed reviews ALL

Very nice located hotel for people who came for business trip or other business. Very convenient. Nice gym, good breakfast.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. Apologies for the inconvenience caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artem Kholomeev Guest Relation

The location was great and nearby mall

Mohammed S. Friends - 12/02/2020 Confirmed reviews ALL

Novetal hotel has great people and room service also the breakfast was excellent i would like to recommend all people to go with Novetal hotel

Dear Mohammed, We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artem Kholomeev Guest relations specialist

Good stay

Sergey Couples - 06/02/2020 Confirmed reviews ALL

pleasant stay

Too hot in the rooms

philippw0lff Business - 03/02/2020 TripAdvisor review

I have been in thi shotel so many times. It is just comfortable for us to stay there, as it is in walking distance to the Expo Center. The rooms are since years over heated, but this is a standard problem in Russia. As they have enough gas, the rooms will be heated as much as tehy can. The other topic is that the bedding and the bed linnen are synthetic. This is not nice at all. I decided to sleep without it. This is a reason to change the hotel next year.

Dear Guest, Thank you for such a detailed feedback. I am sorry that your experience did not meet your expectations about service in our hotel; please allow me to express my sincerest apologies. The thermostat of the air temperature in the room can be set under individual parameters. We are always happy to adjust the air temperature according to your wishes. Also we don’t use synthetic bedding in our hotel we use only cotton bedding. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arina Simonyan Guest relations specialist

Well located

Anonymous Business - 02/02/2020 Confirmed reviews ALL

Allways excellent

Dear Jordi U., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artem Kholomeev Guest relations specialist

I was charged to pay the hotel even if it was prepaid by CWT!

Pierluigi Business - 31/01/2020 Confirmed reviews ALL

I was charged to pay the hotel even if it was prepaid by CWT!

Dear Mr. O., Thank you for taking the time to share your experience with us. We had information that everything was paid by CWT maybe according technical issue some transactions was made over because you put credit card details to pay extra services. We already connected with the bank and coordinate this issue. Thank you for understanding and sorry for inconvenience. Hope your next visit will be pleasant. Best regards, Arina Simonyan Guest Relations Specialist

Well stay. Good location for me.

Mike Business - 21/01/2020 Confirmed reviews ALL

Could not find comfortable pillow. Two of them are big and soft, rest two small and soft as well.

Dear Mikhail S., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artem Kholomeev Guest relations

Good location

Derek R. Business - 20/01/2020 Confirmed reviews ALL

The hotel is well located and very comfortable. Unfortunately, booking via the website is very poor. I usually book for myself and 2-3 other colleagues, however the website only allows me to book each room under my own name, so every time I visit there is confusion. Please sort out the website so that I can nominate rooms in the names of others.

Dear Derek R., We very much appreciate your comments regarding your stay at the Novotel Moscow City. We take take of your comments and we will share it with our colleagues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artem kholomeev Guest relations specialist

Magical Moscow Stay

Loganathan N. Couples - 15/01/2020 Confirmed reviews ALL

We stayed at this newish hotel in the newly built business Moscow City area. The hotel was located close to the Metro system with great links to all the Tourist Attractions which was just a short distance away. The hotel was modern and well appointed rooms but the gust areas were meagre and nowhere to sit and have a quiet read or a group conversation. Our room was on the inside and was deprived of natural light 24/7. You always felt that it was night. Recommend the rooms facing the outside, even numbers, as you would have a view of the outside.

Dear Logan, We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artem Kholomeev Guest Relations Manager

M. Friends - 12/01/2020 Confirmed reviews ALL

The hotel is great and it is good location. The hotel staff are very kind and helpful

Dear Mr. M., Thank you for your feedback and for your kind words! I am happy you enjoyed your stay and our staff was helpful. We will be glad to welcome you again very soon! Sincerely, Arina Simonyan Guest relations specialist

Nice stay at Novotel

Sanjay P. Families - 11/01/2020 Confirmed reviews ALL

Its a nice property. We have been staying there from few years. Nice rooms....nice spa but Gym is small, but nicely maintained....

Dear Mr. P., Thank you for taking the time to share your feedback. We are glad that you appreciated service and rooms in our hotel. We take note of your comments. Thank you for your loyalty and for choosing our hotel for your stay in Moscow. Sincerely, Arina Simonyan Guest relations specialist

S. H. Families - 07/01/2020 Confirmed reviews ALL

as one who traveling a lot and stays in many hotels. i must point out that your hotel accommodation was perfect,especially when i was staying with my family. all was perfect.

Dear Mr. S., Thank you very much for your feedback about your stay at Novotel Moscow City. I would like to thank you for your loyalty and for choosing our hotel for your stay in Moscow. Satisfaction of our guests is our main priority, which is why your feedback is so valuable to us. We look forward to welcoming you again at Novotel. Sincerely, Arina Simonyan Guest relations specialist

Great hotel

Alexander Families - 06/01/2020 Confirmed reviews ALL

Thank you for your great service! We especially loved the breakfast.

Dear Mr. S., Thank you for your feedback. We are glad that you appreciated service and breakfast in our hotel. We hope to welcome you back in the nearest future. Sincerely, Arina Simonyan Guest relations specialist

Our most recent 20 reviews

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