Novotel Moscow City Hotel 4 stars

Unfortunately there is no more power neither any words to describe ever my worst stay in this hotel. Of course I just appreciated for early check in, somehow I left the hotel same day afternoon

asked for one day refund after we had to leave one day earlier after our President t cancelled the flights from / to Europe from midnight last Friday and the Hotel management refused to discount from our payment that one day ( Saturday) Considering the coronavirus is a pandemic wave affecting the whole world, NOVOTEL shall be more human and shall consider this as a FORCE MAJOR event and help their guest .

Polite reception and call center.. they are helpful.. Thank you for kind invitation to the party as a loyalty customer. It was very kind.. It is more expensive than previous time.. even crown plaza was cheaper, so my other colleagues prefered crown plaza during my stay..

I had booked the hotel from the 26th of March to the 28th March. So I am not sure why you are sending me customer satisfaction survey when I have not even stayed at the hotel. Due to the recent outbreak of the corona virus I had to cancel my trip to Russia as I was leaving my family behind and travelling alone.. Although I did not get any refund I would have been very happy if the hotel had considered a credit valid for one year as I would definitely like to visit Russia in the near future.

I stayed there 3 nights for an exhibition. It is a very nice hotel in the heart of plazas. It is just walk away to business destinations. Room was clean and comfortable. Breakfast was tasty. I also used spa and liked it.

Laundry has to be delivered to the room irrelevant of payment status. I stay for business and not in the room for whole day, when returned to the room I found the note to pay for laundry, exhausted after long day I had to go downstairs to pay in order to get my laundry delivered. I think payment can either be done next day or at checkout.

I have been in thi shotel so many times. It is just comfortable for us to stay there, as it is in walking distance to the Expo Center. The rooms are since years over heated, but this is a standard problem in Russia. As they have enough gas, the rooms will be heated as much as tehy can. The other topic is that the bedding and the bed linnen are synthetic. This is not nice at all. I decided to sleep without it. This is a reason to change the hotel next year.

Very centrally located hotel. Has a metro station very close. The room was clean and food was good, though a bit expensive. The check in process was seamless and simple as they offer online checkin. My room was ready and did not have to wait after a long a flight. Use the online checkin facility.

The hotel is perfect for business travelers.  Located in Moscow City, close to the main transport hubs of Moscow, in the city center. The offices of the main large companies are here, and therefore the guest of this hotel is probably a businessman.Nice rooms with everything you need, including an iron and ironing board. There’s  a large breakfast selection for every taste.  Friendly staff.The disadvantages include air conditioning in the rooms and the high price.  The windows are dull - nothing can be opened - and the system settings are such that the air is constantly dry, it was very difficult to sleep.  The price for a room more than 200 euros per night is high for such a hotel.  Bed linen could also be less synthetic - sometimes I experience static electricity on myself ... unpleasant.

Peacefully, close to our meetings, easy to access. Great breakfast and service Fast checkin Upgraded to suite Tried the restaurants twice, was fast service and food was delicious. WiFi quality was excellent for my meetings. 30 minutes in the morning to get to airport Sheremetyevo

Location near to exhibition hall, shopping Staff is friendly Hotel atmosphere is excellent Fast Check in and out Only the Breakfast is boring, 7 days continuously eating the same nothing new Room is clean and tidy

Good and wide rooms, varied breakfast, fair price vs. quality rate but there are things that need to be improved: young personell with lack of supervision, dirty dishes are left by the doors and cleaned by room service only in the morning, no big attention to details and hosts requirements (we requested a baby crib and did not get it till midnight, we also had an early check-out and requested an early breakfast to restraunt personell.... as a result it was not communicated to the reception and we had to wait for the breakfast to be prepared so almost missed our train). Great location (Metro station right in the shopping mall downstairs), but not a hotel for families with children (no microwave oven in the room neither in the dining area, baby seat was offered to us at the end of the location period, no bathroom neither baby baths offered - only shower).

The Hotel is located well with Metro (underground) station on opposite side of the street, and approximately an 30 minute walk to the beginning of Moscow city center. Good: open air view point 354 heights nearby, good restaurants nearby with many kind of different food, hotel room was very clean with good size, the bed comfortable. Weak points are that no window was able to open and depending on the room location the business people at office inside the building can watch into your room if you don't close the curtain. Additionally the check out was a bit chaotic with wrongly charged costs and has to be corrected afterwards. This should not happened at this kind of hotel. Beside this all stuff was very kind and service orientated.

The stay was not amazing. The personnel was not friendly and ready to assist. When I need to was my shirt it took to me the considerable efforts to push the personnel to do it. The concierge mislead me with the price of taxi - this brought to me to pay triple price. Disappointed. So watch hot to be deceived

We had a 9 day stay. The hotel is very well located and clean, the food and the restaurant are very good with plenty of cusine choices. The staff are friendly and plenty of shopping close by. Highly recommend