Novotel Moscow City

good stuff

comfortable, attentive, good

everything was ok

I am an avid traveller and my work makes me go on the move. It's been over Six years now that I have been travelling to Moscow for business and more than the city had to offer, I have received from Novotel Moscow City! I just don't know where to begin but every three / four months when I am there, I just don't feel I am at a new place . And not that I don't have an option of choosing a different property, but the warmth of walking in the doors of Novotel Moscow City has its own charm. The place and its people have a vibe, this magical spell because of their diligence towards their clients which scales up their hospitality which is when one truly feels at home in their presence. They surely know how to work towards the fulfilment of all criterias that leads to a customer’s ultimate satisfaction of staying in a Hotel that is just not in the heart of the city but also in peoples heart too ! I believe they understand this concept well that a great service doesn't cost anything but a poor service can cost everything. ! I would like to express my deepest gratitude towards Marina ( Deputy GM ) and her team Darina, Anastasia, Kate, Irina & Dmitry (from RS ) for the incredible, wonderful and innovative welcome in the room, We were absolutely spellbound! I am really thankful for receiving the list of the newly opened restaurants in Moscow as I always love to explore new restaurants, this gesture was definitely an extra topping. To motivate the team that works diligently all these years to make my stay more comfortable and memorable, I would like to state that customers may forget what you said but they will never forget how you made them feel and that is just how high a regard and respect I have for this amazing property of Accor that stands tall right in the middle of Moscow City and shines its way to glory !! They just don't deliver a product, they deliver an experience!!

+ Fantastic location in heart of Moscow-City, surrounded by Skyscrapers. Shoppings centers, restaurants, food-courts around. + Delicious, generous, buffet breakfast. Live-cooked pancakes and eggs. + Cozy SPA + Quiet room + Parking available (100 r/hour) +- In general the Room was pretty clean, however when we opened sofa there was quite a lot of rubbish and some old t-shirt under it, so there are questions to the cleaning service +- We stayed in an executive suite with two-rooms and with TVs in both. The TV remote controls worked for both TVs, for example you could turn on TV in a living room, but it would also turn on TV in the bedroom. For us it was not a problem, but rather an inconvenience. +- Relax zone in SPA could have more sunbeds, currently there are 4 and during our visit to SPA we couldn't fit there.