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Mercure Arbat Moscow 4 stars

Customer review rating 4.7/5 5,283 reviews

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Mercure Arbat Moscow
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+ 20 Services

Hotel extras

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Easy reach to the exhibition grounds of Expocenter and Crocus Expo

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099 moscow
russian federation

Tel: +64952250025

Fax: (+6)495/2250083

Check-in from 14h00

Check out up to 12h00

  • MOSCOW :  ARBATSKO-POKROVS SMOLENSKAYA

  • By plane

    SHEREMETYEVO At 38km / 23.61 miles

  • By train

    KIEVSKY At 2km / 1.24 miles

GPS :55.748595, 37.583762

Our accommodation(s)

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities. All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

Classic Non-smoking Room with a double bed

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Non-smoking Superior room with 1 double bed

  • Max. number of persons: 2
  • Area: From 19 m² / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Non-smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Non Smoking Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Non Smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard non-smoking room with double bed for guests with limited mobility

Accessible room
  • Max. number of persons: 2
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

LA PROMENADE

Type of cuisine: International

La Promenade: The restaurant is opened only for Breakfast Buffet 7 days per week from 6:30 till 10:30 on weekdays and from 6:30 till 11:30 on weekends.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LA PROMENADE

Non contractual photo

The cozy bar area offers Russian, French and international cuisine menu, as well as a variety of beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40 m²

  • Maximum capacity: 14 people

Find out more

Our guest reviews for
Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,283 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,931 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020
Customer review rating 4.0/5

Kamel O. Business - 22/01/2021 Confirmed reviews ALL

The hotel is well located close to old Arbat street. The team is polite and kind. I had 2 issues during my 20 days stay: 1- I had been refused change at the lain desk to pay Amy taxi who didn't have change 2- I had been refused my room service order for my dinner because there was only one cook in the kitchen taking care of the restaurant consumers at first??? I was really not happy because I had to go out at night in Moscow at -24°C...The day after; I found a gift card in my room for a fee dinner and a letter of apologies that I found nice.

Dear Mr. O., We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking time to complete our questionnaire and share with us your comments regarding your stay! It is a pleasure to know that you were satisfied with our central location an service provided by our team. Please accept my sincere apologies regarding the situation with room service order. We would like to assure you that this situation is not typical for Mercure Arbat team and we would like to let you know that we have taken additional actions to avoid such cases in the future. Thank you once again for your review. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Amazing!

Customer review rating 4.5/5

Irina Couples - 16/01/2021 Confirmed reviews ALL

The rooms was very nice and cosy, super comfortable bed and great shower! We did enjoy our stay and definitely recommend to our friends! Though lots of people (customers)were not wearing masks, the hotel has to be in charge of the control over it.

Dear Irina, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your comments regarding your stay with us! It is a pleasure to know that you were satisfied with our cosy rooms and comfortable beds. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We would like to pay your attention that we strictly follow all the restrictions and regulations of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare. The safety and health of our guests is our top priority. Each member of Mercure Arbat team wears a mask and gloves, follow the temperature measurement procedure, hotel staff regularly perform a thorough cleaning and disinfection of public areas. Guests are also informed that it is necessary to observe the mask mode in the public areas. Dear Irina, thank you once again for your review. We do hope to see you again at Mercure Arbat Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

great location and staff

Customer review rating 3.5/5

Maxim V. Families - 03/01/2021 Confirmed reviews ALL

this particular room had extremely inconvenient shape, with a baby bed in it it was impossible for two adults to walk around freely without explicitly letting each other pass.

Dear Maxim, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your comments regarding your stay with us! It is a pleasure to know that you were satisfied with our central location and service provided by our team. At Mercure we strive to provide the highest level of service to each of our guests, so your feedback is very important for us. Please accept my sincere appologies that the hotel have not quite met your expeсtations. Regarding your comments about the room we would like to let you know that Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage, so all our rooms differ from each other in layout, area and type. If you are not satisfied with room provided upon check-in we kindly ask you to contact reception (100) or the Duty Manager (111) and we will do our best to eliminate the inconvenience: for example, upon availability we will find more spacious room for you. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Best regards, Natalia Rakhymova Front Office Manager

Convenient location and good level of comfort

Customer review rating 4.0/5

Alexey E. Solo - 02/01/2021 Confirmed reviews ALL

Comfortable stay in a quiet neighborhood yet the hotel is quite centrally located.

Dear Mr. E., We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your comments regarding your stay with us! It is a pleasure to know that you were satisfied with our central location and rooms. At Mercure we strive to provide the highest level of service to each of our guests, so your feedback is very important for us. We have noted, that your points about breakfast is not so high, as others. We would be very grateful if you could provide us with more detailed information on the points you were dissatisfied with. I will appreciate a lot if you send your comments to H7… We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Great stay

Customer review rating 5.0/5

Maria Business - 22/12/2020 Confirmed reviews ALL

wonderful location, cozy rooms and fabulous welcoming staff ! Highly recommended.

Dear Maria! We are very grateful to you for choosing Mercure Arbat Moscow Hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. We will be happy to meet you soon. Best regards, Natalia Rakhymova Front Office Manager

Very relaxing and quiet with excellent room

Customer review rating 5.0/5

Charles L. F. Solo - 03/12/2020 Confirmed reviews ALL

Everything was perfect with hotel and staff and great location for walking and exploring and many stores and cafes. Never boring.

Dear Mr. F., We are very grateful to you for choosing Mercure Arbat Moscow Hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

friendly staff in a hotel with perfect location

Customer review rating 4.0/5

Anonymous Business - 21/11/2020 Confirmed reviews ALL

again very pleased with my stay

Dear Mr. S., We are very grateful to you for choosing Mercure Arbat Moscow hotel again and for taking the time to complete our questionnaire and share with us your comments regarding your stay with us! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Comfy stay

Customer review rating 4.5/5

Anonymous Solo - 16/11/2020 Confirmed reviews ALL

Very attentive personnel. Comfy bed and even orthopedic pillow on request. Thorough cleaning. All necessary amenities in the room. The only wish for improvement is to extend room-service menu which was drastically cut during Covid times.

Dear guest, Thank you very much for taking the time to complete our questionnaire and share with us the detailed comments regarding your stay at Mercure Arbat Moscow hotel. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our team work and service in general. Unfortunately, due to the situation in the world, including in Russia, the menu items were reduced. We hope that more positions will be available for your choice soon. We are glad to see you again at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Well located

Customer review rating 5.0/5

Anonymous Families - 02/10/2020 Confirmed reviews ALL

Excellent boutique hotel

Dear guest, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location! At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

great location

Customer review rating 5.0/5

Maxim V. Families - 06/09/2020 Confirmed reviews ALL

great location, pleasant rooms, smooth check-in/out experience

Dear Maxim V., Thank you very much for taking the time to fill out our questionnaire regarding your recent stay at Mercure Arbat Moscow. We are delighted to know how highly you rate the location, accommodation and work of our staff. Positive feedback from our guests is the biggest reward for us. We look forward to welcoming you to Mercure Arbat again during your next stay in Moscow! Best regards, Natalia Rakhimova, Front Office Manager, Mercure Arbat Moscow

Excellent quiet location, clean, well accommodated.

Customer review rating 5.0/5

Anonymous Business - 08/08/2020 Confirmed reviews ALL

The cleaning staff is very active here and the rooms are spotless. The bathrooms and showers are well designed and quite comfortable. The property has a new look and feel all the way around. Most importantly, the reception staff is amazing. Thanks for everything.

Dear Valued Guest! We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff and found rooms clean and nice Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! Warmest regards, Natalya Rakhymova Front Office Manager

good

Customer review rating 4.0/5

Andy Couples - 29/07/2020 Confirmed reviews ALL

welcome and friendly. air conditioner work strange (I set up the lowest temperature, but it was still warm in the room, so I open window, but it was a bit noisy)

Dear Andy, Thank you very much for taking the time to share your comments regarding your recent stay at Mercure Arbat Moscow hotel. I am very pleased to know that you were satisfied with our hotel in general. Still I deeply apologize that you have experienced such an inconvenience with the air conditioning system. We would like to pay your attention that If you have any requests, inconveniences or remarks during your stay at the hotel, please be so kind to contact our Duty Manager by dialing 111 – and we will do our best to eliminate them immediately and make your stay the most memorable one! We hope to welcome you back! Best regards, Natalia Rakhymova Front Office Manager

Great Location

Customer review rating 5.0/5

H &. J. Couples - 25/03/2020 Confirmed reviews ALL

We have just spent 4 great days at Mercure Arbat. The hotel is well located just one block from Old Arbat Street with all its restaurants and attractions. There is a huge supermarket nearby as well as a pharmacy, a McDonalds and the Metro is just a couple of minutes walk. The staff and services as Mercure Arbat were much mire than we expected. The room was quiet and serviced daily to a high standard. We loved staying here and would certainly recommend to friends.

Dear H & J! Thank you very much for choosing Mercure Arbat Moscow hotel and for sharing with us your opinion! We are happy to know that our location was convenient for you and our team work made you feel comfortable and welcomed during you stay! From our questionnaire we set that you are not satisfied with our loyalty programme and if you have any questions regarding it you can always ask our Duty Manager or Reception for more detailed information. All our team will be happy to welcome you back soon! Warmest regards, Anton Zachepitskiy Front Office Manager

Location is good and relatively quiet in the night.

Customer review rating 4.0/5

L. H. B. Business - 23/03/2020 Confirmed reviews ALL

Overall was a good stay. No complaints.

Dear L. Huey B.! We are grateful to you for choosing Mercure Arbat Moscow hotel and for taking your time to share with us this wonderful comment! We are very pleased to hear that you were satisfied with our location and with the hotel services in general! Thank you for your comment regarding WiFi connection. We will check the system with our IT Manager and will fix problems if any, will be found. Please accept our apologies for the situation with welcome drink voucher and let us inform you that we've already credited courtesy points to your account. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Anton Zachepitskiy Front Office Manager

Difficult tofind

Customer review rating 4.0/5

Canadian C. Business - 23/03/2020 Confirmed reviews ALL

The staff were very friendly but the room was rather cramped

Dear guests! Thank you for taking the time to complete our questionnaire regarding your recent stay at Mercure Arbat Moscow. We are delighted to read how highly you valued the service performed by our staff. We would like to inform you that if you have any troubles or questions during or before your stay you can contact with us by email or by telephone and our hotel staff will be happy to help you! During your stay you can call our Duty Manager by dialing 111 from your room for any assistance at any time! Regarding your comments about the room we would like to note that Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage. This is why the location and layout of our rooms vary a lot. But comfort of our guests is priority for us and if you are not satisfied with your room we are glad to show you some other available rooms at the moment to find the one which you'll like the most! We hope to welcome you back ! Best regards, Anton Zachepitskiy Front Office Manager

Great stay

Customer review rating 5.0/5

Leo Solo - 22/03/2020 Confirmed reviews ALL

I had a great stay at this hotel. Excellent location and amenities. Room was clean and spacious. Amazing staff, very friendly and helpful! I had a great time in Moscow and will definitely return someday.

Dear Leo! We are grateful to you for choosing Mercure Arbat Moscow hotel and for sharing with us with us this wonderful comment! We are so happy to know that you had such a pleasant stay with us and that you were satisfied with our cleaning service and hotel location! All our staff is strive to provide the highest level of service and your comment is proving us that we are developing in the right direction! We will share your review with all our staff to make them be proud about their job! Thank you for your kind comment once again! We are really hope to welcome you back soon to make your stay much more memorable! Warmest regards, Anton Zachepitskiy Front Office Manager

Above expectations

Customer review rating 5.0/5

Apostolis Couples - 09/03/2020 Confirmed reviews ALL

Leisure short trip

Dear Apostolis, Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Best Regards, Anton Zachepitskiy Front Office Manager

Very nice hotel with helpful staff

TripAdvisor rating 5.0/5

natalia758 Business - 08/03/2020 TripAdvisor review

Stayed in this hotel twice now, great location and very helpful staff. Rooms are very good too and tasty breakfast in the morning! If you are a bad sleeper, ask for a quiet room as there are rooms overlooking busy road with lots of traffic.

Dear Natalia! Thank you very much for choosing again Mercure Arbat Moscow hotel and sharing you feedback regarding your recent stay with us. We highly appreciate your loyalty! It is a great pleasure for us to read that you were satisfied with friendly service, location and tasty breakfast. Once again, we are very grateful for your feedback and sincerely hope that you will stay with us in the future! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Good Location

Customer review rating 4.5/5

Anonymous Friends - 02/03/2020 Confirmed reviews ALL

We had arrived very late night and staff is really helpful. Room is nice, clean and full of facilities needed. Worth for money.

Dear Guest! We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

nice place and quality

Customer review rating 5.0/5

Anonymous Business - 28/02/2020 Confirmed reviews ALL

staffs are very kind and gentle. 3 times I have visited feeling always comfortable.

Dear Guest! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Thank you for your exciting feedback once again. Indeed it is highly appreciated by all of us. Best Regards, Anton Zachepitskiy Front Office Manager

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