Mercure Arbat Moscow 4 stars

I had a nice stay, very friendly staff members, I would recommend to improve the food quality at breakfast and try the restaurant staff on English skills a bit.

Firstly, I'd say the hotel is extremely well located. The metro station Smolenskaya only a few feet away which is very convenient if you need to get somewhere rapidly. The atmosphere in the lobby is fascinating and peaceful. The staff was very helpful and sympathetic. Special thanks to Anna’s receptive attitude. The room was gorgeous, well equipped and very quiet. Appreciation to the staff for providing me such a wonderful view :) It was a pleasant experience.

All very good thanks

Excellent

Very tasty food. But room was very cold,had to ask for a heater

A clean, well organized hotel in Arbat district in Moscow. The staff is really nice and helpful. The room was OK, bed comfortable, bath clean where are two different shower possibilities. I liked the breakfasts as well, all days were different and tasty.

Enjoyed my stay . Good room . Nice staff. New chair in restaurant it used to be the only bad point in past now much more comfortable.

Would greatly recommend level of service and welcome amenity from Mercure Arbat in Moscow. Very pleasant service, nice room upgrade and personalized welcome card. Will definitely try chose this one next times. Well done 👏

Nice hotel well decorated with good style. Good service and staff very welcoming. The hotel is ideally located close to the famous Arbat streets (between old and new arbat) giving a direct access by foot to the very downtown. It is also just in front of the metro station. Good noise insulation in the rooms so peaceful nights. Breakfast is generous with various dishes offered. I go 1 week every month to Moscow for business and it is my best choice in Moscow !

Everythings were perfect. Location, Room, breakfast, but on top of that,,, staffs were very much kind.

I love the location of the hotel along with the style of the hotel and the friendliness of the staff.

We were at Mercure Arbat Moscow for New Years and the hotel didn’t even have anything planned for New Year’s Eve considering that most guest would like to stay in enjoy a few drinks and dinner. We were asked to pre order our dinner and drink and yet the service was way way below standard. The restaurant staff need more training In Hospitality and service. The room service was amazing and location was great. The other downfall was there was no concierge to help. Great location but personally the hotel had a very sad ambience. I wish I had more positive things to say unfortunately I was very disappointed especially for a Mercure standard

Absolutely no complaints.

got free upgrade, very positive experience. at a walking distance from all main attractions, although the room was so good it was a pity to leave it ;)

Overall the stay was good the location is good not perfect but really good close to everything 2-3 metro stops. the rooms are fair like a size but the carpet on the floor needs good cleaning of course is not the fault of housekeeping they can’t do more when people entering in the room from the dirty winter streets of Msq probably wooden floor serve more the cleaning and still keeping the warm. The breakfast very good with satisfying variety and quality of products. The hardest part of this hotel is the receptionist specially the females when we was asking the first word was NO we ask them 4-5 times for something small all of them they reply NO for example we asked to chance money to as to pay the taxi Because we had big banknotes they immediately said no we asked to leave something to our friends also clients of the hotel NO we asked to put in the freezer some medicine we need -14c they said NO whatever we asked they said no and after we had to beg the helpful restaurant staff to help us. I don’t know if the management decision of their poor English but the outcome was NO