Mercure Arbat Moscow 4 stars

Customer review rating (ALL Rating) 4.7/5 5,811 reviews

ALLSAFE approved hotel

Information message

Mercure Arbat Moscow
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+ 21 Services

Hotel extras

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Easy reach to the exhibition grounds of Expocenter and Crocus Expo

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099 moscow
russian federation

Fax: (+7)495/2250083

Check-in from 15h00

Check out up to 12h00

  • MOSCOW:  ARBATSKO-POKROVS SMOLENSKAYA

  • By plane

    SHEREMETYEVO At 38km / 23.61 miles

  • By train

    KIEVSKY At 2km / 1.24 miles

GPS:55.748595, 37.583762

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA PROMENADE

La Promenade: The restaurant is opened only for Breakfast Buffet 7 days per week from 6:30 till 10:30 on weekdays and from 6:30 till 11:30 on weekends.

Our accommodation(s)

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities. All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40

  • Maximum capacity: 14 people

Find out more

Our guest reviews for
Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,811 reviews

TripAdvisor Rating 4.5/5

1,945 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Location was amazin! Near a subway and right between old and new arbat

Customer review rating 5.0/5

Katrina Couples - 02/01/2022 Confirmed reviews ALL

Everything was great! Service, cleanliness, room!

Dear Katrina, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us comments regarding your stay! It is a pleasure to know that you were satisfied with your stay. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Great Location

Customer review rating 4.0/5

David Business - 10/12/2021 Confirmed reviews ALL

Good stay. Helpful staff and able to open windows to cool the room down

Great

Customer review rating 5.0/5

Maria Business - 20/11/2021 Confirmed reviews ALL

Polite staff Clean rooms Great location

Dear Maria! Thank you for choosing the Mercure Arbat Hotel Moscow. We hope that your stay at the hotel was as comfortable as possible and left behind only pleasant impressions. We will be glad to welcome you next time to the Mercure Arbat Moscow Hotel! Best wishes, Natalia Rakhymova Front Office Manager

Good location

Customer review rating 4.0/5

Jy Solo - 04/11/2021 Confirmed reviews ALL

The employees were very nice. I don’t know her name, but there was a very nice woman at the front desk who helped me when I was checking out. Actually she got me checked in as well. I was slightly disappointed with turn down service. I stayed at the hotel for 7days but they didn’t change the cover and comforters. I made me feel this hotel doesn’t really care about guests’ beds.

Dear JY, We are very grateful to you for choosing the Mercure Arbat Moscow Hotel and taking the time to fill out our questionnaire. It is a pleasure to know that you were satisfied with our hotel service provided by our staff We will definitely convey your wishes about fruits to the Manager of our restaurant. Please note that you have a classic loyalty program card that is linked to your mail from your profile. You will receive points for staying. You can find out all the details on our official website all.accor.com . We would like to inform you if you have any wishes, inconveniences or comments during your stay at the hotel, please be so kind as to contact our manager on duty at 111 - and we will do our best to eliminate them immediately and make your stay the most memorable. Thank you for valuing us so high! We will be happy to meet you soon. Best regards, Natalia Rakhimova Front Office Manager

Satisfactory

Customer review rating 5.0/5

John K. Business - 27/10/2021 Confirmed reviews ALL

All good thank you. A good blend of excellent personal service and simple, good quality amenities.

Dear Mr John! Thank you very much for choosing Mercure Arbat Moscow Hotel and for taking the time to complete our questionnaire We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. We’ll be extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Good stay

Customer review rating 4.0/5

Vladimir Business - 26/10/2021 Confirmed reviews ALL

Overall very positive stay, all went well except that reception staff is not always very friendly (only this time) I'm staying quite often in this hotel but last time it was not very pleasant at some point.

Dear Vladimir! Thank you for choosing the Mercure Arbat Hotel Moscow. We hope that your stay at the hotel was as comfortable as possible and left behind only pleasant impressions. We will be glad to welcome you next time to the Mercure Arbat Moscow Hotel! Best wishes, Natalia Rakhymova Front Office Manager

Good stay

Customer review rating 4.5/5

Vladimir Business - 24/10/2021 Confirmed reviews ALL

Nice hotels with different prices, locations for any type of traveling.

Dear Mr. Vladimir! Thank you very much for choosing Mercure Arbat Moscow hotel. We are very glad to read that you highly valued our service. Positive feedbacks from our guests is the greatest reward for us. Warmest regards, Natalia Rakhymova Front Office Manager

Nice little hotel very well placed close to Arbat

Customer review rating 3.5/5

Jesper J. Couples - 23/10/2021 Confirmed reviews ALL

We picked the hotel as it is perfectly situated close to the new & old Arbat area. The area offers good cultural history and easy access to restaurants and more. The hotel is a nice cozy hotel, which offers what you need.

Dear M. J.! Thank you very much for choosing Mercure Arbat Moscow Hotel and for taking the time to complete our questionnaire We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us. We’ll be extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Highly recommend

Customer review rating 5.0/5

Evgeniia Solo - 22/10/2021 Confirmed reviews ALL

I totally enjoyed my stay. The team is great especially Svetlana. She's very professional, hospitable and helpful.

Dear Evgeniia, Thank you very much for taking the time to complete our questionnaire regarding your recent stay at Mercure Arbat Moscow hotel. We are delighted to read how highly you valued the service. Positive feedback from our guests is the greatest reward for us. We will be extremely glad to welcome you back at Mercure Arbat hotel on your next stay in Moscow! Warmest regards, Natalia Rakhymova Front Office Manager

excelent lication

Customer review rating 4.5/5

Takhir Families - 21/10/2021 Confirmed reviews ALL

Friendly staff

Dear Takhir, We are very grateful to you for choosing Mercure Arbat Moscow hotel again and for taking the time to complete our questionnaire and share with us the comments regarding your stay! It is a pleasure to know that you were satisfied with our rooms and location. Thank you for valuing us so high! We will be happy to meet you soon. Best regards, Natalia Rakhymova Front Office Manager

Great position for a very good hotel

Customer review rating 5.0/5

Anonymous Business - 19/10/2021 Confirmed reviews ALL

I stayed only one night but I remained extremely satisfied. I'm claustrophobic and the hotel assigned me a room at a low floor giving me the possibility to use the stairs (not always and in not all the hotel this is allowed). Very appreciated.

Dear Guest, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

One of the best hotels in Moscow by price/value ratio

Customer review rating 5.0/5

Artem Couples - 09/10/2021 Confirmed reviews ALL

We stayed there for 3 nights and we really liked this hotel. The rooms are big enough and clean. The staff is nice and helpful. The location is pretty good. Overall, the price/value ratio for this hotel is one of the best in Moscow. The only negative moment I can think of is slow Wi-Fi. It wasn't an issue for us though..

Dear Artem, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We noticed that you were not satisfied with the work of the wireless network (WI-FI). Please, if during your next stay you have any questions or for some reason you will experience difficulties with something, call the manager on duty 111 at any time, and we will make every effort to eliminate the inconvenience. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Great stay

Customer review rating 5.0/5

Maria Friends - 06/10/2021 Confirmed reviews ALL

As usual amazing experience. Lovely helpful staff, great location, nice food.

Dear Maria, We are very grateful to you for choosing Mercure Arbat Moscow Hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Hotel close to Arbat!

Customer review rating 4.5/5

Viacheslav Business - 04/10/2021 Confirmed reviews ALL

Good hotel, close to the pedestrian Center of Moscow (Old Arbat) and with nice infrastructure around. Nice quality of rooms and pleasant breakfast. Even a small fitness area with sauna is available, but unfortunately due to Covid - only 1 hour per 1 person, shall be booked in advance.

Dear Vjacheslav, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. Regarding the situation related to the fitness center, I would like to note that we strictly follow all the restrictions and regulations of Rospotrebnadzor. The safety and health of our guests is our top priority. The visit to the fitness center is strictly regulated by the appointment, at the same time only one person or family can be on the territory of the fitness zone. After each guest, the staff of the hotel service conducts a thorough cleaning and disinfection. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Good stay

Customer review rating 5.0/5

Dmitriy B. Business - 03/10/2021 Confirmed reviews ALL

I was satisfied

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Rakhymova, Front Office Manager

It was great.

Customer review rating 5.0/5

Elena Solo - 25/09/2021 Confirmed reviews ALL

Very good location. The hotel nice and clean. I requested a quite, bright room, upper floor. And I got exactly what I asked for. I would stay there again.

Dear Elena! We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Good location

Customer review rating 3.5/5

Sukritchai Business - 23/09/2021 Confirmed reviews ALL

a good choice In visiting Moscow, good location, near train station and tourist attractions, food is easy to find, shopping mall is nearby, walking street.

Dear M. Sukritchai T., We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us comments regarding your stay! It is a pleasure to know that you were satisfied with your stay. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Best place for business travel

TripAdvisor rating 5.0/5

d0r0nin Business - 16/09/2021 TripAdvisor review

Everything was perfect. A quiet place. Excellent administrator (Svetlana). Good breakfasts. Excellent cleaning. And excellent attitude to customers.Wonderful location in the historical part of the city near Arbat street

Dear Valued Guests! Thank you for your kind review regarding your stay at Mercure Arbat Moscow hotel! We are happy to hear that you have great impression about your stay, location, breakfasts, as well as our Reception team and particularly Svetlana! It is a great pleasure for us to bring comfort and positive emotions to our Guests providing courteous, warm and welcoming service. We are glad that you highly evaluated our work! We are looking forward to welcoming you back at our hotel! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Very nice hotel with helpful staff

TripAdvisor rating 5.0/5

natalia758 Business - 08/03/2020 TripAdvisor review

Stayed in this hotel twice now, great location and very helpful staff. Rooms are very good too and tasty breakfast in the morning! If you are a bad sleeper, ask for a quiet room as there are rooms overlooking busy road with lots of traffic.

Dear Natalia! Thank you very much for choosing again Mercure Arbat Moscow hotel and sharing you feedback regarding your recent stay with us. We highly appreciate your loyalty! It is a great pleasure for us to read that you were satisfied with friendly service, location and tasty breakfast. Once again, we are very grateful for your feedback and sincerely hope that you will stay with us in the future! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great stay!

TripAdvisor rating 5.0/5

Michael U Business - 01/02/2020 TripAdvisor review

Would greatly recommend level of service and welcome amenity from Mercure Arbat in Moscow. Very pleasant service, nice room upgrade and personalized welcome card. Will definitely try chose this one next times. Well done 👏

Dear Michael! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are always very happy to grant all perks to our All Accor Limitless loyalty guests. Moreover, it is a great pleasure to read that you enjoyed your welcome amenities and appreciated room upgrade. The team is equally delighted with your generous comments about our service. Your intention to stay at Mercure Arbat in future is highly appreciated by all of us. We hope to have the pleasure of welcoming you back again on your next visit to Moscow. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

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