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Mercure Arbat Moscow 4 stars

Customer review rating 4.7/5 5,054 reviews

Mercure Arbat Moscow
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Hotel extras

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Easy reach to the exhibition grounds of Expocenter and Crocus Expo

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099
moscow
russian federation

Tel: +74952250025

Fax: (+7)495/2250083

Check-in from 14h00

Check out up to 12h00

  • MOSCOW :  ARBATSKO-POKROVS SMOLENSKAYA

  • By plane

    SHEREMETYEVO At 38km / 23.61 miles

  • By train

    KIEVSKY At 2km / 1.24 miles

GPS :55.748595, 37.583762

Our accommodations

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities. All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

Classic Non-smoking Room with a double bed

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Non-smoking Superior room with 1 double bed

  • Max. number of persons: 2
  • Area: From 19 m² / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Classic Non-smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Non Smoking Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Non Smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard non-smoking room with double bed for guests with limited mobility

Accessible room
  • Max. number of persons: 2
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

LA PROMENADE

Type of cuisine: International

La Promenade: The restaurant is opened only for Breakfast Buffet 7 days per week from 6:30 till 10:30 on weekdays and from 6:30 till 11:30 on weekends.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LA PROMENADE

Non contractual photo

Enjoy cozy atmosphere of the bar with its choice of cocktails and wide selection of tea and coffee. International menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40 m²

  • Maximum capacity: 14 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,054 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,916 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

good

Customer review rating 4.7/5

Andy Couples - 29/07/2020 Confirmed reviews ALL

welcome and friendly. air conditioner work strange (I set up the lowest temperature, but it was still warm in the room, so I open window, but it was a bit noisy)

Dear Andy, Thank you very much for taking the time to share your comments regarding your recent stay at Mercure Arbat Moscow hotel. I am very pleased to know that you were satisfied with our hotel in general. Still I deeply apologize that you have experienced such an inconvenience with the air conditioning system. We would like to pay your attention that If you have any requests, inconveniences or remarks during your stay at the hotel, please be so kind to contact our Duty Manager by dialing 111 – and we will do our best to eliminate them immediately and make your stay the most memorable one! We hope to welcome you back! Best regards, Natalia Rakhymova Front Office Manager

Great Location

Customer review rating 4.7/5

H &. J. Couples - 25/03/2020 Confirmed reviews ALL

We have just spent 4 great days at Mercure Arbat. The hotel is well located just one block from Old Arbat Street with all its restaurants and attractions. There is a huge supermarket nearby as well as a pharmacy, a McDonalds and the Metro is just a couple of minutes walk. The staff and services as Mercure Arbat were much mire than we expected. The room was quiet and serviced daily to a high standard. We loved staying here and would certainly recommend to friends.

Dear H & J! Thank you very much for choosing Mercure Arbat Moscow hotel and for sharing with us your opinion! We are happy to know that our location was convenient for you and our team work made you feel comfortable and welcomed during you stay! From our questionnaire we set that you are not satisfied with our loyalty programme and if you have any questions regarding it you can always ask our Duty Manager or Reception for more detailed information. All our team will be happy to welcome you back soon! Warmest regards, Anton Zachepitskiy Front Office Manager

Location is good and relatively quiet in the night.

Customer review rating 4.7/5

L. H. B. Business - 23/03/2020 Confirmed reviews ALL

Overall was a good stay. No complaints.

Dear L. Huey B.! We are grateful to you for choosing Mercure Arbat Moscow hotel and for taking your time to share with us this wonderful comment! We are very pleased to hear that you were satisfied with our location and with the hotel services in general! Thank you for your comment regarding WiFi connection. We will check the system with our IT Manager and will fix problems if any, will be found. Please accept our apologies for the situation with welcome drink voucher and let us inform you that we've already credited courtesy points to your account. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Anton Zachepitskiy Front Office Manager

Difficult tofind

Customer review rating 4.7/5

Canadian C. Business - 23/03/2020 Confirmed reviews ALL

The staff were very friendly but the room was rather cramped

Dear guests! Thank you for taking the time to complete our questionnaire regarding your recent stay at Mercure Arbat Moscow. We are delighted to read how highly you valued the service performed by our staff. We would like to inform you that if you have any troubles or questions during or before your stay you can contact with us by email or by telephone and our hotel staff will be happy to help you! During your stay you can call our Duty Manager by dialing 111 from your room for any assistance at any time! Regarding your comments about the room we would like to note that Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage. This is why the location and layout of our rooms vary a lot. But comfort of our guests is priority for us and if you are not satisfied with your room we are glad to show you some other available rooms at the moment to find the one which you'll like the most! We hope to welcome you back ! Best regards, Anton Zachepitskiy Front Office Manager

Great stay

Customer review rating 4.7/5

Leo Solo - 22/03/2020 Confirmed reviews ALL

I had a great stay at this hotel. Excellent location and amenities. Room was clean and spacious. Amazing staff, very friendly and helpful! I had a great time in Moscow and will definitely return someday.

Dear Leo! We are grateful to you for choosing Mercure Arbat Moscow hotel and for sharing with us with us this wonderful comment! We are so happy to know that you had such a pleasant stay with us and that you were satisfied with our cleaning service and hotel location! All our staff is strive to provide the highest level of service and your comment is proving us that we are developing in the right direction! We will share your review with all our staff to make them be proud about their job! Thank you for your kind comment once again! We are really hope to welcome you back soon to make your stay much more memorable! Warmest regards, Anton Zachepitskiy Front Office Manager

Above expectations

Customer review rating 4.7/5

Apostolis Couples - 09/03/2020 Confirmed reviews ALL

Leisure short trip

Dear Apostolis, Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Best Regards, Anton Zachepitskiy Front Office Manager

Very nice hotel with helpful staff

TripAdvisor rating 4.5/5

natalia758 Business - 08/03/2020 TripAdvisor review

Stayed in this hotel twice now, great location and very helpful staff. Rooms are very good too and tasty breakfast in the morning! If you are a bad sleeper, ask for a quiet room as there are rooms overlooking busy road with lots of traffic.

Dear Natalia! Thank you very much for choosing again Mercure Arbat Moscow hotel and sharing you feedback regarding your recent stay with us. We highly appreciate your loyalty! It is a great pleasure for us to read that you were satisfied with friendly service, location and tasty breakfast. Once again, we are very grateful for your feedback and sincerely hope that you will stay with us in the future! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Good Location

Customer review rating 4.7/5

Anonymous Friends - 02/03/2020 Confirmed reviews ALL

We had arrived very late night and staff is really helpful. Room is nice, clean and full of facilities needed. Worth for money.

Dear Guest! We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

nice place and quality

Customer review rating 4.7/5

Anonymous Business - 28/02/2020 Confirmed reviews ALL

staffs are very kind and gentle. 3 times I have visited feeling always comfortable.

Dear Guest! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Thank you for your exciting feedback once again. Indeed it is highly appreciated by all of us. Best Regards, Anton Zachepitskiy Front Office Manager

Perfect

Customer review rating 4.7/5

Francesco Solo - 22/02/2020 Confirmed reviews ALL

Perfect stay ! I would highly recommend!

Dear Francesco! We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

Very good location, nice small and cozy hotel.

Customer review rating 4.7/5

Goran Y. Business - 21/02/2020 Confirmed reviews ALL

I had a nice stay, very friendly staff members, I would recommend to improve the food quality at breakfast and try the restaurant staff on English skills a bit.

Dear Mr. Y., We were so glad that you have spent your own time to complete our questionnaire. We are very pleased to hear that you feel yourself comfortable in Mercure Arbat Moscow. We have noted, that your points about breakfast and wi fi is not so high they could be. We are very sorry that during your stay you didn't share this information with us. If you have any questions or requests during your stay, you can contact our Duty Manager by dialing 111, and we'll immediately do everything to eliminate the inconvenience. Thank you very much for your attention We hope to welcome you back soon at Mercure Arbat Moscow hotel! Best Regards, Anton Zachepitskiy Front Office Manager

It's perhaps one of the most charming hotels in Moscow.

Customer review rating 4.7/5

V. Couples - 19/02/2020 Confirmed reviews ALL

Firstly, I'd say the hotel is extremely well located. The metro station Smolenskaya only a few feet away which is very convenient if you need to get somewhere rapidly. The atmosphere in the lobby is fascinating and peaceful. The staff was very helpful and sympathetic. Special thanks to Anna’s receptive attitude. The room was gorgeous, well equipped and very quiet. Appreciation to the staff for providing me such a wonderful view :) It was a pleasant experience.

Dear Valued Guest, Thank you very much for taking the time to complete our questionnaire. I am extremely glad to receive your warm feedback. We are delighted to hear that Mercure Arbat is considered by you to be one of the most charming hotels in Moscow. We are very pleased to hear that you were satisfied with our location and service performed by our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! Kind regards, Anton Zachepitskiy Front Office Manager

Well located and friendly service

Customer review rating 4.7/5

Anonymous Business - 16/02/2020 Confirmed reviews ALL

All very good thanks

Dear Guest! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Best Regards, Anton Zachepitskiy Front Office Manager

Good

Customer review rating 4.7/5

Gevorg V. Business - 15/02/2020 Confirmed reviews ALL

Excellent

Dear Mr. V.! Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay in our hotel. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

Well located,excellent staff

Customer review rating 4.7/5

Egor Business - 15/02/2020 Confirmed reviews ALL

Very tasty food. But room was very cold,had to ask for a heater

Dear Egor, We are very grateful to you for choosing Mercure Arbat Moscow hotel, for taking time to complete our questionnaire and share with us your detailed comment regarding your stay! It is our pleasure to know that you were satisfied with your stay with us. Thank you very much for paying our attention to the question of level of temperature in the room. All your comments will be shared with the Head of Technical department. The quality of sleep and rest of our guests is our greatest priorities, and we fully understand your concerns and the importance of this matter. I would like kindly to ask you for the next time to inform us as soon as possible about all issues and inconveniences if ones happen during your stay that we could eliminate them immediately. We will be glad to welcome you back at Mercure Arbat Moscow Hotel and we will do our best to make your next stay a comfortable one! Best regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

Lovely hotel in Arbat

Customer review rating 4.7/5

Gabor Business - 09/02/2020 Confirmed reviews ALL

A clean, well organized hotel in Arbat district in Moscow. The staff is really nice and helpful. The room was OK, bed comfortable, bath clean where are two different shower possibilities. I liked the breakfasts as well, all days were different and tasty.

Dear Mr. Gabor, Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued our staff and we are very pleased to hear that you were satisfied with our rooms and cleaning. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Kind regards, Anton Zachepitskiy Front Office Manager

Perfect location . Great hotel

Customer review rating 4.7/5

Loic F. Business - 07/02/2020 Confirmed reviews ALL

Enjoyed my stay . Good room . Nice staff. New chair in restaurant it used to be the only bad point in past now much more comfortable.

Dear Loic, Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our team work. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

Great stay!

TripAdvisor rating 4.5/5

Michael U Business - 01/02/2020 TripAdvisor review

Would greatly recommend level of service and welcome amenity from Mercure Arbat in Moscow. Very pleasant service, nice room upgrade and personalized welcome card. Will definitely try chose this one next times. Well done 👏

Dear Michael! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are always very happy to grant all perks to our All Accor Limitless loyalty guests. Moreover, it is a great pleasure to read that you enjoyed your welcome amenities and appreciated room upgrade. The team is equally delighted with your generous comments about our service. Your intention to stay at Mercure Arbat in future is highly appreciated by all of us. We hope to have the pleasure of welcoming you back again on your next visit to Moscow. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Well located and very good service !

Customer review rating 4.7/5

Benoit Business - 29/01/2020 Confirmed reviews ALL

Nice hotel well decorated with good style. Good service and staff very welcoming. The hotel is ideally located close to the famous Arbat streets (between old and new arbat) giving a direct access by foot to the very downtown. It is also just in front of the metro station. Good noise insulation in the rooms so peaceful nights. Breakfast is generous with various dishes offered. I go 1 week every month to Moscow for business and it is my best choice in Moscow !

Dear Benoit, Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our location. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Best Regards, Anton Zachepitskiy Front Office Manager

Perfect

Customer review rating 4.7/5

P. M. Business - 18/01/2020 Confirmed reviews ALL

Everythings were perfect. Location, Room, breakfast, but on top of that,,, staffs were very much kind.

Dear P. M.! We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow
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