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Mercure Arbat Moscow 4 stars

Customer review rating 4.7/5 5,399 reviews

ALLSAFE approved hotel

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Mercure Arbat Moscow
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+ 20 Services

Hotel extras

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Easy reach to the exhibition grounds of Expocenter and Crocus Expo

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking (nearby)Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 1 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099 moscow
russian federation

Tel: +64952250025

Fax: (+6)495/2250083

Check-in from 14h00

Check out up to 12h00

  • MOSCOW :  ARBATSKO-POKROVS SMOLENSKAYA

  • By plane

    SHEREMETYEVO At 38km / 23.61 miles

  • By train

    KIEVSKY At 2km / 1.24 miles

GPS :55.748595, 37.583762

Our accommodation(s)

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities. All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

Classic Non-smoking Room with a double bed

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Non-smoking Superior room with 1 double bed

  • Max. number of persons: 2
  • Area: From 19 m² / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Non-smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Non Smoking Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Non Smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard non-smoking room with double bed for guests with limited mobility

Accessible room
  • Max. number of persons: 2
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

LA PROMENADE

Type of cuisine: International

La Promenade: The restaurant is opened only for Breakfast Buffet 7 days per week from 6:30 till 10:30 on weekdays and from 6:30 till 11:30 on weekends.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LA PROMENADE

Non contractual photo

The cozy bar area offers Russian, French and international cuisine menu, as well as a variety of beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40 m²

  • Maximum capacity: 14 people

Find out more

Our guest reviews for
Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,399 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,933 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020
Customer review rating 4.0/5

Anonymous Solo - 25/04/2021 Confirmed reviews ALL

I travelled to 8 hours to Moscow for a medical appointment. My husband booked the appointment for me through a hotels website. Unfortunately there was a delay checking in as the room was booked in my husband's name, and even though we have the same surname, the staff needed to check with the website company (with a passport in the same surname, this was very frustrating but I understand there was a procedure...just difficult when you're very tired from travelling). Even though it was just before 3pm when this was resolved, my room was then not ready - for a small hotel where the check out time was 12, this was unacceptable. I was so tried and would have liked to freshen up before going to my medical appointment but couldn't wait for the room and so had to go straight there. The room was great when I got in - clean and everything I needed for my stay. I ate at the lobby bar and the staff were polite, attentive, efficient - really top service! I only stayed one night. The lobby bar food and the breakfast were delicious. Overall a great stay, just need to get better at keeping to the check out and clean schedule and a bit of common sense from front desk staff when it was obviously your room.

Good location

Customer review rating 4.5/5

Vuk Solo - 23/04/2021 Confirmed reviews ALL

This is not first time I am staying at this hotel. It is standard 4 star hotel with everything you need for a comfortable stay. Wi-fi was pretty bad. This should be fixed urgently I am pretty sure that you can occasionally feel vibrations from metro passing below Additionally, I am writing this report almost 20 days after my stay and money for hotel is still reserved on my card.

FRIENDLY Staff

Customer review rating 5.0/5

Sing Families - 14/04/2021 Confirmed reviews ALL

Too bad due to pandemic, we are unable to leave country to visit . However, I have positive experience with staff through email in the whole process of refund. Hopefully we will have chance to stay one day in future.

Dear M. Sing, Thank you for choosing the Mercure Arbat Moscow Hotel! We are sincerely sorry that due to COVID19 you could not visit Moscow, including our hotel. But we, as well as you, still hope that we will have the opportunity to welcome you in Mercure Arbat Moscow Hotel. Warmest regards, Natalia Rakhymova Front Office Manager

Great!

Customer review rating 5.0/5

Vladimir S. Couples - 09/04/2021 Confirmed reviews ALL

Very cosy and well-placed hotel. Fantastic experience. Great staff: professional and helpful!

Dear Mr. S., We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Ideal stay

Customer review rating 4.5/5

Seereen Solo - 06/04/2021 Confirmed reviews ALL

Super convenient, no drama.

Dear Seereen, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire. We would like to let you know if you have any requests, inconveniences or remarks during your stay at the hotel, please be so kind to contact our Duty Manager by dialing 111 – and we will do our best to eliminate them immediately and make your stay the most memorable one. Best regards, Natalia Rakhymova Front Office Manager

Nice hotel to stay in Moscow

Customer review rating 4.5/5

Suradzh Business - 31/03/2021 Confirmed reviews ALL

Nice staff. Excellent wifi. Clean and comfortable. I liked all including location.

Dear Suradzh, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your comments regarding your stay with us! It is a pleasure to know that you were satisfied with our staff, clean and comfortable rooms. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again at Mercure Arbat Hotel! Warmest regards, Natalia Rakhymova Front Office Manager
Customer review rating 4.5/5

Anonymous Business - 24/03/2021 Confirmed reviews ALL

everything is great except breakfast

Dear Stasija, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking time to complete our questionnaire and share with us your comments regarding your stay! It is a pleasure to know that you were satisfied with your stay at all. Please accept my sincere apologies that you were not satisfied with the breakfast menu. We try to offer the best value for money in the hotel market in Moscow today by providing a buffet breakfast at a special price. The breakfast menu also corresponds the international standards of the Mercure brand. I will appreciate a lot if you send detailed comments on which of your favorite breakfast dishes you would like to see on the menu to our official email. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Great location and nice rooms

Customer review rating 4.0/5

Oscar Solo - 21/03/2021 Confirmed reviews ALL

Hotel perfectly located a few minutes from shopping areas and metro station. Wide rooms ( for a city hotel) perfectly maintained. Menu from restaurant is a bit limited but you can find a lot of restaurants around the hotel.

Dear Oscar! We highly appreciate for your loyalty to Accor, for choosing Mercure Arbat Moscow hotel and for taking time to complete our questionnaire and share with us comments regarding your stay! It is a pleasure to know that you were satisfied with our central location and perfectly maintained rooms. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We would like to pay your attention that we strictly follow all the restrictions and regulations of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare. The safety and health of our guests is our top priority. Each member of Mercure Arbat team wears a mask and gloves, follow the temperature measurement procedure, hotel staff regularly perform a thorough cleaning and disinfection of public areas. Guests are also informed that it is necessary to observe the mask mode in the public areas. Thank you once again for your review. We do hope to see you again at Mercure Arbat Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Super location

Customer review rating 5.0/5

Pierre Business - 17/03/2021 Confirmed reviews ALL

The hotel corresponds exactly to what is expected from a Mercure hotel. Comfort, professionalism, excellent service. Very serious measures for the prevention of the COVID-19.

Dear Pierre , We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your comments regarding your stay with us! It is a pleasure to know that you were satisfied with our friendly team, cosy rooms and excellent service. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Perfect stay

Customer review rating 5.0/5

Gevorg V. Solo - 28/02/2021 Confirmed reviews ALL

It is 2d time and all was well. Thank you.

Dear Mr V., Thank you very much for taking the time to complete our questionnaire regarding your recent stay at Mercure Arbat Moscow hotel. We are delighted to read how highly you valued the service. Positive feedback from our guests is the greatest reward for us. We will be extremely glad to welcome you back at Mercure Arbat hotel on your next stay in Moscow! Warmest regards, Natalia Rakhymova Front Office Manager
Customer review rating 4.0/5

Kamel O. Business - 22/01/2021 Confirmed reviews ALL

The hotel is well located close to old Arbat street. The team is polite and kind. I had 2 issues during my 20 days stay: 1- I had been refused change at the lain desk to pay Amy taxi who didn't have change 2- I had been refused my room service order for my dinner because there was only one cook in the kitchen taking care of the restaurant consumers at first??? I was really not happy because I had to go out at night in Moscow at -24°C...The day after; I found a gift card in my room for a fee dinner and a letter of apologies that I found nice.

Dear Mr. O., We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking time to complete our questionnaire and share with us your comments regarding your stay! It is a pleasure to know that you were satisfied with our central location an service provided by our team. Please accept my sincere apologies regarding the situation with room service order. We would like to assure you that this situation is not typical for Mercure Arbat team and we would like to let you know that we have taken additional actions to avoid such cases in the future. Thank you once again for your review. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Amazing!

Customer review rating 4.5/5

Irina Couples - 16/01/2021 Confirmed reviews ALL

The rooms was very nice and cosy, super comfortable bed and great shower! We did enjoy our stay and definitely recommend to our friends! Though lots of people (customers)were not wearing masks, the hotel has to be in charge of the control over it.

Dear Irina, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your comments regarding your stay with us! It is a pleasure to know that you were satisfied with our cosy rooms and comfortable beds. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We would like to pay your attention that we strictly follow all the restrictions and regulations of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare. The safety and health of our guests is our top priority. Each member of Mercure Arbat team wears a mask and gloves, follow the temperature measurement procedure, hotel staff regularly perform a thorough cleaning and disinfection of public areas. Guests are also informed that it is necessary to observe the mask mode in the public areas. Dear Irina, thank you once again for your review. We do hope to see you again at Mercure Arbat Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

great location and staff

Customer review rating 3.5/5

Maxim V. Families - 03/01/2021 Confirmed reviews ALL

this particular room had extremely inconvenient shape, with a baby bed in it it was impossible for two adults to walk around freely without explicitly letting each other pass.

Dear Maxim, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your comments regarding your stay with us! It is a pleasure to know that you were satisfied with our central location and service provided by our team. At Mercure we strive to provide the highest level of service to each of our guests, so your feedback is very important for us. Please accept my sincere appologies that the hotel have not quite met your expeсtations. Regarding your comments about the room we would like to let you know that Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage, so all our rooms differ from each other in layout, area and type. If you are not satisfied with room provided upon check-in we kindly ask you to contact reception (100) or the Duty Manager (111) and we will do our best to eliminate the inconvenience: for example, upon availability we will find more spacious room for you. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Best regards, Natalia Rakhymova Front Office Manager

Convenient location and good level of comfort

Customer review rating 4.0/5

Alexey E. Solo - 02/01/2021 Confirmed reviews ALL

Comfortable stay in a quiet neighborhood yet the hotel is quite centrally located.

Dear Mr. E., We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your comments regarding your stay with us! It is a pleasure to know that you were satisfied with our central location and rooms. At Mercure we strive to provide the highest level of service to each of our guests, so your feedback is very important for us. We have noted, that your points about breakfast is not so high, as others. We would be very grateful if you could provide us with more detailed information on the points you were dissatisfied with. I will appreciate a lot if you send your comments to H7… We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Great stay

Customer review rating 5.0/5

Maria Business - 22/12/2020 Confirmed reviews ALL

wonderful location, cozy rooms and fabulous welcoming staff ! Highly recommended.

Dear Maria! We are very grateful to you for choosing Mercure Arbat Moscow Hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. We will be happy to meet you soon. Best regards, Natalia Rakhymova Front Office Manager

Very relaxing and quiet with excellent room

Customer review rating 5.0/5

Charles L. F. Solo - 03/12/2020 Confirmed reviews ALL

Everything was perfect with hotel and staff and great location for walking and exploring and many stores and cafes. Never boring.

Dear Mr. F., We are very grateful to you for choosing Mercure Arbat Moscow Hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Very nice hotel with helpful staff

TripAdvisor rating 5.0/5

natalia758 Business - 08/03/2020 TripAdvisor review

Stayed in this hotel twice now, great location and very helpful staff. Rooms are very good too and tasty breakfast in the morning! If you are a bad sleeper, ask for a quiet room as there are rooms overlooking busy road with lots of traffic.

Dear Natalia! Thank you very much for choosing again Mercure Arbat Moscow hotel and sharing you feedback regarding your recent stay with us. We highly appreciate your loyalty! It is a great pleasure for us to read that you were satisfied with friendly service, location and tasty breakfast. Once again, we are very grateful for your feedback and sincerely hope that you will stay with us in the future! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great stay!

TripAdvisor rating 5.0/5

Michael U Business - 01/02/2020 TripAdvisor review

Would greatly recommend level of service and welcome amenity from Mercure Arbat in Moscow. Very pleasant service, nice room upgrade and personalized welcome card. Will definitely try chose this one next times. Well done 👏

Dear Michael! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are always very happy to grant all perks to our All Accor Limitless loyalty guests. Moreover, it is a great pleasure to read that you enjoyed your welcome amenities and appreciated room upgrade. The team is equally delighted with your generous comments about our service. Your intention to stay at Mercure Arbat in future is highly appreciated by all of us. We hope to have the pleasure of welcoming you back again on your next visit to Moscow. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Very good hotel!!!

TripAdvisor rating 5.0/5

ValentinVV Business - 09/12/2019 TripAdvisor review

Very nice hotel, excellent location next to Garden Ring and pedestrian (Old) Arbat street, in few steps from Smolenskaya metro station. Elegantly decorated public areas and rooms, very comfortable beds, good shower and all facilities. The room for the breakfast is not very big, however, with everything you want to eat - including hot food and healthy products. Tea and coffee- from the bar (and not from the machine).

Dear Valentin, Thank you for writing such a positive review following your stay at Mercure Arbat Moscow hotel and deciding to share your experience with others. We are delighted that you had a great time with us and enjoyed our amazing location, décor, breakfast, bed and magic rainfall shower. Thank you for recommending us, we appreciate it a lot! We are looking forward to welcoming you back at Mercure Arbat Moscow hotel. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Room 412 like submarine

TripAdvisor rating 2.0/5

TrailBlazer185899 Couples - 21/10/2019 TripAdvisor review

Don’t take this room, all night light from rooftop windows that can be closed.early morning sunrise. Very very badly room. We couldn’t believe someone will force us to sleep in this room. Location is very good!

Dear Valued Guest, Thank you very much for choosing Mercure Arbat Moscow and for sharing your comments. I am very sorry to know that you were not satisfied with the quality of our hotel and did not have a good night rest. Room 412 is one of our attic rooms. Many guests prefer this kind of room and consider them to be the most romantic. As Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage, our rooms vary in size and layout. But if for any reason you do not like your room, please do not hesitate to contact Reception any time and upon availability we will be glad to offer you another room, so you could feel fully comfortable. We have carefully checked the electric window blinds in room 412 and its efficiency during the night time also. The black out in room is properly provided to ensure quality of night rest in room. It is very pity that you had not informed us that you faced some challenges with using it in the room and we could not improve your experience at our hotel. We sincerely hope to have a chance to welcome you back and will do our best to make your next stay at our hotel a memorable one. Kindest regards, Irina Nacharova General Manager

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