Mercure Arbat Moscow 4 stars

Customer review rating (ALL Rating) 4.7/5 1,328 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Easy reach to the exhibition grounds of Expocenter and Crocus Expo

Our accommodation(s)

Hotel location

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099 MOSCOW
Russia

GPS:55.748595, 37.583762

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA PROMENADE

La Promenade: The restaurant is open twenty-four seven.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,328 reviews

TripAdvisor Rating  4.5/5  1,969 reviews

Well located , helpful staff and housekeepers staff was also good

Customer review rating 5.0/5

Mohammed A. Solo - Confirmed reviews ALL

Everything was great The location is good near to Arbat , staff all of them very helpful , the only thing we need it as Muslim is to install water hose pressure in toilet , which will be good for all tourists from middle east.

Dear Mohammed, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us comments regarding your stay! It is a pleasure to know that you were satisfied with your stay. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

well located, hospitality, cleanness

Customer review rating 4.0/5

Irina Business - Confirmed reviews ALL

room planning is not comfortable- in one the window was right up to the ceiling and couldn’t open, so no fresh air and light; the others (thank you very much for changing room) - total square of the toilet and bathroom was the same as living room, round table is big for the room, but no shelf at the other side of the bed.

Dear Irina, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us comments regarding your stay! It is a pleasure to know that you were satisfied with your stay. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Well located

Customer review rating 4.5/5

Liliana Couples - Confirmed reviews ALL

Beside of central location, the hotel itself provides very good service. Upon arrival to my surprise,I was informed that our room has been upgrated and it was very nice. The room is clean,quiet. Good shower. I was extremely satisfied with my staying in this hotel. Definitely will choose it next time.

Dear Liliana, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us comments regarding your stay! It is a pleasure to know that you were satisfied with your stay. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Wonderful stay

Customer review rating 5.0/5

Ebtisam A. Families - Confirmed reviews ALL

I enjoyed staying at the hotel great location The staff is beyond amazing It won't be the last thanks

Dear Mrs. Ebtsam, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us comments regarding your stay! It is a pleasure to know that you were satisfied with your stay. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

well located friendly and relaxed

Customer review rating 4.0/5

Udi A. Business - Confirmed reviews ALL

All is good but, i stayed in floor 2 and you can hear the subway rumbling beneath the floor......,

Dear Udi A., Thank you for your choosing Mercure Arbat Hotel and for taking the time to complete our questionnaire regarding your stay. We highly value cooperation with your company and trust to provide accommodation for you and your colleagues. I am very pleased to know that you have enjoyed your stay, though I am sorry that you could not feel completely comfortable being sensitive to noise of subway. Please accept our sincere apologies for that inconvenience. It is very pity that we did not get any feedback during your stay, so we could provide you another room the high floor of the hotel. Comfort of each of our Guests is our main goal. Information about your preferences are already added to your profile and for your next arrival we will prepare another room for you. We will be happy to see you among regular guests of Mercure Arbat Moscow Hotel. Kind regards, Natalia Rakhymova Front Office Manager Mercure Arbat Moscow hotel

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Other web-users rate our hotel

  • 429 reviews 9.6/10 Location
  • 454 reviews 8.5/10 Room
  • 528 reviews 9.3/10 Service
  • 5 reviews 5.6/10 WiFi
  • 200 reviews 8.3/10 Breakfast
  • 162 reviews 9.4/10 Cleanliness
  • 59 reviews 7.9/10 Vibe

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