Customer review rating 4.7/5 5,399 reviews
ALLSAFE approved hotel
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Located in the historic center of Moscow, close to 2 metro stations
Experience the atmosphere of a luxurious manor of the early 19th century
Bar La Promenade 24/7 (south of France, Russian and global cuisines)
Intimate conference hall
Easy reach to the exhibition grounds of Expocenter and Crocus Expo
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities. All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.
Number of meeting rooms: 1
Maximum size: 40 m²
Maximum capacity: 14 people
100% genuine reviews from our guestsFind out more
Anonymous Solo - 25/04/2021 Confirmed reviews ALL
I travelled to 8 hours to Moscow for a medical appointment. My husband booked the appointment for me through a hotels website. Unfortunately there was a delay checking in as the room was booked in my husband's name, and even though we have the same surname, the staff needed to check with the website company (with a passport in the same surname, this was very frustrating but I understand there was a procedure...just difficult when you're very tired from travelling). Even though it was just before 3pm when this was resolved, my room was then not ready - for a small hotel where the check out time was 12, this was unacceptable. I was so tried and would have liked to freshen up before going to my medical appointment but couldn't wait for the room and so had to go straight there. The room was great when I got in - clean and everything I needed for my stay. I ate at the lobby bar and the staff were polite, attentive, efficient - really top service! I only stayed one night. The lobby bar food and the breakfast were delicious. Overall a great stay, just need to get better at keeping to the check out and clean schedule and a bit of common sense from front desk staff when it was obviously your room.
Vuk Solo - 23/04/2021 Confirmed reviews ALL
This is not first time I am staying at this hotel. It is standard 4 star hotel with everything you need for a comfortable stay. Wi-fi was pretty bad. This should be fixed urgently I am pretty sure that you can occasionally feel vibrations from metro passing below Additionally, I am writing this report almost 20 days after my stay and money for hotel is still reserved on my card.
Sing Families - 14/04/2021 Confirmed reviews ALL
Too bad due to pandemic, we are unable to leave country to visit . However, I have positive experience with staff through email in the whole process of refund. Hopefully we will have chance to stay one day in future.
Vladimir S. Couples - 09/04/2021 Confirmed reviews ALL
Very cosy and well-placed hotel. Fantastic experience. Great staff: professional and helpful!
Seereen Solo - 06/04/2021 Confirmed reviews ALL
Super convenient, no drama.
Our most recent 20 reviews
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