Mercure Arbat Moscow 4 stars

Us usual all is ok, except of stuff. I’ve many time wrote, will be better to use a more smiles.

The staff was very hospitable and helpful , especially Elisabetta and Alina.

I travelled to 8 hours to Moscow for a medical appointment. My husband booked the appointment for me through a hotels website. Unfortunately there was a delay checking in as the room was booked in my husband's name, and even though we have the same surname, the staff needed to check with the website company (with a passport in the same surname, this was very frustrating but I understand there was a procedure...just difficult when you're very tired from travelling). Even though it was just before 3pm when this was resolved, my room was then not ready - for a small hotel where the check out time was 12, this was unacceptable. I was so tried and would have liked to freshen up before going to my medical appointment but couldn't wait for the room and so had to go straight there. The room was great when I got in - clean and everything I needed for my stay. I ate at the lobby bar and the staff were polite, attentive, efficient - really top service! I only stayed one night. The lobby bar food and the breakfast were delicious. Overall a great stay, just need to get better at keeping to the check out and clean schedule and a bit of common sense from front desk staff when it was obviously your room.

This is not first time I am staying at this hotel. It is standard 4 star hotel with everything you need for a comfortable stay. Wi-fi was pretty bad. This should be fixed urgently I am pretty sure that you can occasionally feel vibrations from metro passing below Additionally, I am writing this report almost 20 days after my stay and money for hotel is still reserved on my card.

Too bad due to pandemic, we are unable to leave country to visit . However, I have positive experience with staff through email in the whole process of refund. Hopefully we will have chance to stay one day in future.

Very cosy and well-placed hotel. Fantastic experience. Great staff: professional and helpful!

Super convenient, no drama.

Nice staff. Excellent wifi. Clean and comfortable. I liked all including location.

everything is great except breakfast

Hotel perfectly located a few minutes from shopping areas and metro station. Wide rooms ( for a city hotel) perfectly maintained. Menu from restaurant is a bit limited but you can find a lot of restaurants around the hotel.

The hotel corresponds exactly to what is expected from a Mercure hotel. Comfort, professionalism, excellent service. Very serious measures for the prevention of the COVID-19.

Stayed in this hotel twice now, great location and very helpful staff. Rooms are very good too and tasty breakfast in the morning! If you are a bad sleeper, ask for a quiet room as there are rooms overlooking busy road with lots of traffic.

Would greatly recommend level of service and welcome amenity from Mercure Arbat in Moscow. Very pleasant service, nice room upgrade and personalized welcome card. Will definitely try chose this one next times. Well done 👏

Very nice hotel, excellent location next to Garden Ring and pedestrian (Old) Arbat street, in few steps from Smolenskaya metro station. Elegantly decorated public areas and rooms, very comfortable beds, good shower and all facilities. The room for the breakfast is not very big, however, with everything you want to eat - including hot food and healthy products. Tea and coffee- from the bar (and not from the machine).

Don’t take this room, all night light from rooftop windows that can be closed.early morning sunrise. Very very badly room. We couldn’t believe someone will force us to sleep in this room. Location is very good!