Mercure Arbat Moscow 4 stars

a good choice In visiting Moscow, good location, near train station and tourist attractions, food is easy to find, shopping mall is nearby, walking street.

Everything was perfect. A quiet place. Excellent administrator (Svetlana). Good breakfasts. Excellent cleaning. And excellent attitude to customers.Wonderful location in the historical part of the city near Arbat street

I was staying at mercure arbat at first because of the location as it was my first experience and I was there with my partner. But then the moment we arrive there, the front desk please kindly accept my humble apology that I forgot their name were very friendly, attentive, efficient and helpful. During our stay in mercure arbat, they make sure we have everything we need everyday. They make us feel at home all the time. I was having bad experience when I had to leave Moscow and move my partner to apartment in Moscow but they cancel it at the very end of the day. We were so scared and didn’t know where to go. Your front desk team again were very kind and helpful with literally everything to make sure we were safe and they manage to provide us one more room and also assist us contacting other service apartment I can’t say any other words that staying in mercure arbat, is not only about the place, but you feel warm and welcome not only as a guest but as if you are part of the family. I truly see this as a plus point and I will definately recommend everyone who visit Moscow to stay at mercure arbat.

It was great to be welcomed by nice staff and offered an available room ahead of the check in time, allowing to rest and prepare for the day after long travels. We have however underestimated how loud our particular room will be overnight (last time we had a different one), and that the street in front of the hotel will be redone during our visit. The reception has offered us to change if we don’t like the room until the time of the regular checkout, but it was our own fail to not ask for it, afterwards if was too late due to the full hotel booking.

Friendly staff

Great central location, easy to reach, friendly staff, clean and modern rooms, bar and food all fine

Good location Major problem for me (2nd floor) was vibration from the subway right under the hotel. Wakes you up at 5am and stops at 11pm

The staff at the restaurant is very good and friendly , the buffet breakfast is repetitive and exactly the same every day which becomes boring. I was there for 14 days and found the breakfast buffet to be same everyday. The restaurant manager I Khan is very good , attentive and helped me to find local spots. Kudos to him There is no weight scale in the hotel I checked at the wellness center also but it wasn't there , the weight scale for bag available at the front desk is not working properly. The front desk staff is friendly and cooperative, however I personally think if the rooms are available the late checkout should be extended till 4 pm to Long stay guests , the front desk team extended till 2 pm. The room which I was staying in had an issue with AC which I told a number of times during my stay still there was no solution. Rooms are comfortable, good hygiene, excellent location. You guys should offer water at the time.of.checkin . I had travelled 16 hours reached the hotel and I wanted water the front office lady told me to go to the restaurant , the lady in the restaurant said there is no water.

The location is great close to Arbat street and the staff were awesome and very supportive

wonderful

Stayed in this hotel twice now, great location and very helpful staff. Rooms are very good too and tasty breakfast in the morning! If you are a bad sleeper, ask for a quiet room as there are rooms overlooking busy road with lots of traffic.

Would greatly recommend level of service and welcome amenity from Mercure Arbat in Moscow. Very pleasant service, nice room upgrade and personalized welcome card. Will definitely try chose this one next times. Well done 👏

Very nice hotel, excellent location next to Garden Ring and pedestrian (Old) Arbat street, in few steps from Smolenskaya metro station. Elegantly decorated public areas and rooms, very comfortable beds, good shower and all facilities. The room for the breakfast is not very big, however, with everything you want to eat - including hot food and healthy products. Tea and coffee- from the bar (and not from the machine).

Don’t take this room, all night light from rooftop windows that can be closed.early morning sunrise. Very very badly room. We couldn’t believe someone will force us to sleep in this room. Location is very good!

We stayed here for a week and were very impressed with the staff who couldn't have been more helpful. I needed to visit a doctor and it was quickly organised and close by. We were given recommendations of places to visit which were exceptional. The room had good storage and was well designed. The bar/restaurant were comfortable and served good food.