Mercure Arbat Moscow 4 stars

Customer review rating (ALL Rating) 4.7/5 1,218 reviews

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Description

Hotel extras

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Easy reach to the exhibition grounds of Expocenter and Crocus Expo

Our accommodation(s)

Hotel location

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099 MOSCOW
Russia

GPS:55.748595, 37.583762

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA PROMENADE

La Promenade: The restaurant is open twenty-four seven.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,218 reviews

TripAdvisor Rating  4.5/5  1,971 reviews

Featured location

Customer review rating 5.0/5

Abdullah A. Friends - Confirmed reviews ALL

Nice hotel and great staff

Dear Abdullah, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your comments regarding the stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat! Warmest regards, Margarita Moskvina Rooms Division Manager

Favorite room

Customer review rating 5.0/5

Neyva M. B. Business - Confirmed reviews ALL

Everything good

Dear Neyva, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay in general. All your comments have been shared with heads of different departments and additional trainings have been provided to employees as, at Mercure, we strive to provide a superior service for every guest. We sincerely hope to have a chance to welcome you back and will do our best to make your next stay at our hotel a memorable one. Warmest regards, Margarita Moskvina Rooms Division Manager

Perfect Location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Me and my brother really enjoyed staying in Mercure Arbat Moscow, Smooth check-in , out. Friendly people, they speak English very well, the location is stunning just 2-3 minutes to Arbat Street, Metro station. The room is well decorated since they built last April. The only problem that I face is the isolation, but i guess most of hotels in Moscow have the same issue. Personally, I will return to it in near future.

Dear Guest, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to rate us. It is a pleasure for us to learn that you were satisfied with your stay. At Mercure Arbat Moscow we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow! Warmest regards, Roman Markin Front Office Manager

Amazing location and enjoy stay

Customer review rating 5.0/5

Dominick Friends - Confirmed reviews ALL

The gym is open 24 hours, location in the city centre. It's a 2-minute walk to Arbat, everything is nearby. The staff is always smiling and happy to help

Dear Dominick, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to write a review on your stay. It is a pleasure for us to learn that you were satisfied with your stay and that you were particularly pleased with the hotel location and the comfort of your room. At Mercure Arbat Moscow we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow! Warmest regards, Markin Roman Front Office Manager

Great choice for staying

TripAdvisor rating 5.0/5

Ксения И TripAdvisor review

Very good hotel. Professional staff. Located perfectly in walking distance to all main touristic places. Comparing to other 4* around (like Azimut and Penta which are more like teenagers hostels), it is much better - neat, clean, calm, professional. Rooms are big, mattress and pillows are comfy. It has small working desk inside, which is convenient for remote workers. Breakfasts are fine, but not perfect. You can take it for 2-3 days and will not stay hungry. I'm totally satisfied and my next stay for sure will be here again.

Dear Ksenia, Thank you for your kind review regarding your stay at Mercure Arbat Moscow hotel! We are happy to hear that you have great impression about your stay, location, as well as our team. It is a great pleasure for us to bring comfort and positive emotions to our Guests providing courteous, warm and welcoming service. We are glad that you highly evaluated our work and looking forward to welcoming you back at our hotel. Warmest regards, Margarita Moskvina Rooms Division manager

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Other web-users rate our hotel

  • 447 reviews 9.7/10 Location
  • 446 reviews 8.3/10 Room
  • 512 reviews 9.3/10 Service
  • 5 reviews 3.8/10 WiFi
  • 219 reviews 8.2/10 Breakfast
  • 163 reviews 8.8/10 Cleanliness
  • 73 reviews 7.1/10 Food
  • 69 reviews 8.5/10 Vibe

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