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Mercure Arbat Moscow 4 stars

TripAdvisor rating 4.5/5 1,877 reviews
Mercure Arbat Moscow
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Hotel extras

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Easy reach to the exhibition grounds of Expocenter and Crocus Expo

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099
moscow
russian federation

Tel: +74952250025

Fax: (+7)495/2250083

Contact email

Check-in from 14h00

Check out up to 12h00

  • MOSCOW :   ARBATSKO-POKROVS SMOLENSKAYA

  • By plane

    SHEREMETYEVO At 38km / 23.61 miles

  • By train

    KIEVSKY At 2km / 1.24 miles

GPS :55.748595, 37.583762

Our accommodations

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities. All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

Classic Non-smoking Room with a double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Non-smoking Superior room with 1 double bed

  • Max. number of persons: 2
  • Area: From 19m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Classic Non-smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Non Smoking Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 20m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Non Smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard non-smoking room with double bed for guests with limited mobility

  • Max. number of persons: 2
  • Area: From 22m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Non-smoking Family Suite with king-size bed and sofa bed

  • Max. number of persons: 2
  • Area: From 42m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Non-smoking Deluxe Suite with 1 king-size bed and sofa

  • Max. number of persons: 3
  • Area: From 42m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

LA PROMENADE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

La Promenade: The restaurant is opened only for Breakfast Buffet 7 days per week from 6:30 till 10:30 on weekdays and from 6:30 till 11:30 on weekends.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LA PROMENADE

Photo non contractuelle / Strictly non binding

Enjoy cozy atmosphere of the bar with its choice of cocktails and wide selection of tea and coffee. International menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40 m²

  • Maximum capacity: 14 people

Find out more

Our guest reviews for
Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,790 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,877 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good

Customer review rating 4.7/5

Vijay Business - 25/11/2019 Confirmed reviews ALL

Very Good

Dear Mr. G.! We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anton Zachepitskiy Front Office Manager

Great stay

Customer review rating 4.7/5

Gyorgy M. Business - 25/11/2019 Confirmed reviews ALL

All went well, very good located hotel, friendly and helpful staff, fast check-in/out, good breakfest, good bar, nice and clean room, bathroom, etc.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anton Zachepitskiy Front Office Manager

A nice modern hotel right next to Smolenskaya Metro

Customer review rating 4.7/5

Mizz_d Families - 23/11/2019 Confirmed reviews ALL

Overall it was a good experience... Good location, clean nice rooms with toiletries, controllable heating, good wifi and hot water for shower plus the most important thing: English speaking staffs! If i can make a suggestion there is one thing, my communication pre-trip was not responded as quick as all the other hotels we’ve ever stayed at... The hotel only answered my questions in email once a day, so when i had follow up questions even if i sent the email right after the hotel reply, I gotta wait for the reply the next day... Plus the hotel only reply it on weekdays, so when I sent an email by Friday, the quickest reply I got was on Monday... So for me it was very inconvenient... But there was no problem during our stay, so it was still a good stay...

Dear Mrs. Firmansyah, Thank you very much for taking the time to complete our questionnaire and for your exciting feedback about stay at our hotel. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. Regarding about of your request, please accept my deepest apologies for a long time waiting for an answer from us. We always respond to emails as they arrive, according of the corporate rules within 24 hours, if you have an urgent request please do not hesitate to contact us by dialing +74…. We are always grateful to receive the feedback from our guests. Constructive critics always help us to improve the areas where improvements must be brought leading to the constant growth of the level of service provided by our team. We will be extremely glad to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Best Regatds, Anton Zachepitskiy Front Office Manager

A very pleasant stay

Customer review rating 4.7/5

K. Friends - 19/11/2019 Confirmed reviews ALL

Nice and friendly staffs, received a warm welcome when first step in! They allow us to have an early check in, this is a big bonus for us after a long hour flight! Clean and spacious room, great location, metro station & Arbat street just about a minute walk, that’s a lot of cafe/supermarket/restaurant around. I definitely will recommend this hotel to others.

Dear M. K., Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Best regards, Anton Zachepitskiy Front Office Manager

Cosy nest in Arbat

Customer review rating 4.7/5

Marc B. Business - 13/11/2019 Confirmed reviews ALL

We were in a very nice and cosy Suite. The hotel is very well located, comfortable and the staff is wonderful. Dedicated, helpful and make you feel really welcome. The restaurant is also very good. Just one comment: the chairs of the restaurant are too low now (need new upholstery) but otherwise everything is perfect.

Dear Mr. B., We are very grateful to you for choosing Mercure Arbat Moscow hotel, for taking time to complete our questionnaire and share with us your detailed comment regarding your stay! It is our pleasure to know that you were satisfied with your stay with us. Thank you very much for paying our attention to the question of the chairs in the restaurant. All your comments will be shared with the Head of Food and Beverage department. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us, and we fully understand your concerns and the importance of this matter. We will be glad to welcome you back at Mercure Arbat Moscow Hotel and we will do our best to make your next stay a comfortable one! Best regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

Hotel well located in Moscow.

Customer review rating 4.7/5

Jean C. Solo - 13/11/2019 Confirmed reviews ALL

For the third time in this hotel ! Always a warm welcome with the smile of the staff. Hotel very well located in Moscow. I will be back soon. Thanks to the whole team !

Dear Mr. C.! We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

Fair

Customer review rating 4.7/5

Anonymous Business - 08/11/2019 Confirmed reviews ALL

It was okay, good.

Dear Mr. L.! Thank you very much for choosing Mercure Arbat Moscow hotel. We are delighted how highly you valued our hotel! Your comments regarding the coffee have been delivered to the head of Food and Beverage Department and all staff has recently run an addition training in order to avoid this kind of unacceptable service in the future! We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

Nice hotel in the middle of the city

Customer review rating 4.7/5

Tim Business - 08/11/2019 Confirmed reviews ALL

The hotel is modern and the rooms are very nice and clean. Breakfast is great, positioned not so faraway from the Red Square, shops and restaurants.

Dear Mr. D., Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us. We’ll be extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

Amazing

Customer review rating 4.7/5

Raphael J. Couples - 30/10/2019 Confirmed reviews ALL

The hotel is beautiful and in a great location, but it was the staff who make this a great hotel. The staff at the front desk where really helpful when we where trying to book our train tickets to St Petersburg. They where always willing to help us and greeted us every time we left or came back to the hotel.

Dear M. J., Thank you very much for taking the time to complete our questionnaire and for your warm words about your stay with us. We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We will share your comment with all our staff! Warmest regards and best wishes, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

Moscow visit

Customer review rating 4.7/5

James Solo - 28/10/2019 Confirmed reviews ALL

Excellent service, great staff, good location.

Dear James! Thank you very much for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire. Positive feedback from our guests is the greatest reward for us. We will be extremely glad to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Best regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

Excellent stay

Customer review rating 4.7/5

Didier Business - 25/10/2019 Confirmed reviews ALL

I had a great stay in the Mercure, location is excellent. Staff were nice and helpful. Room big and clean. I will definitely come back for Leisure.

Dear Mr. D.! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Thank you for your exciting feedback once again. Indeed it is highly appreciated by all of us. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

Business trip

Customer review rating 4.7/5

Bob Business - 25/10/2019 Confirmed reviews ALL

All was good but some nearby construction into the late night. Usually we stay there and it is quite and peaceful.

Dear Mr. L.! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. Thank you for your feedback once again. Indeed it is highly appreciated by all of us. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

Room 412 like submarine

TripAdvisor rating 4.5/5

TrailBlazer185899 Couples - 21/10/2019 TripAdvisor review

Don’t take this room, all night light from rooftop windows that can be closed.early morning sunrise. Very very badly room. We couldn’t believe someone will force us to sleep in this room. Location is very good!

Dear Valued Guest, Thank you very much for choosing Mercure Arbat Moscow and for sharing your comments. I am very sorry to know that you were not satisfied with the quality of our hotel and did not have a good night rest. Room 412 is one of our attic rooms. Many guests prefer this kind of room and consider them to be the most romantic. As Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage, our rooms vary in size and layout. But if for any reason you do not like your room, please do not hesitate to contact Reception any time and upon availability we will be glad to offer you another room, so you could feel fully comfortable. We have carefully checked the electric window blinds in room 412 and its efficiency during the night time also. The black out in room is properly provided to ensure quality of night rest in room. It is very pity that you had not informed us that you faced some challenges with using it in the room and we could not improve your experience at our hotel. We sincerely hope to have a chance to welcome you back and will do our best to make your next stay at our hotel a memorable one. Kindest regards, Irina Nacharova General Manager

All expectations exceeded!

Customer review rating 4.7/5

Jeanne B. Business - 17/10/2019 Confirmed reviews ALL

Everyone was lovely -- helpful and kind. The room was great, too!

Dear Mrs. B., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Best regards, Anton Zachepitskiy Front Office Manager

Fantastic Stay

Customer review rating 4.7/5

David Friends - 16/10/2019 Confirmed reviews ALL

The hotel was truly excellent. Nice room, everything worked well. Fast WiFi. The staff were brilliant too, especially Anastasia and Anna on the Front Desk (maybe others too) who made by hand and gave us a special paper model of a football field, and our team, to welcome us to Moscow!!

Dear Mr. W., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

Enjoyed our stay very much

Customer review rating 4.7/5

C. S. Couples - 15/10/2019 Confirmed reviews ALL

Everything was perfect. The room, very clean, we slept very well, excellent breakfast.

Dear Mrs. C., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued our rooms and we are very pleased to hear that you were satisfied with our breakfast. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Anton Zachepitskiy Front Office Manager
Customer review rating 4.7/5

Ami K. Couples - 15/10/2019 Confirmed reviews ALL

Very good, clean, nice location- I will recommend to all my friends and also in the web site of traveling

Dear Mr. K., Thank you very much for taking the time to complete our questionnaire. We are delighted to hear that you were satisfied with our location. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Anton Zachepitskiy Front Office Manager

Very stylish comfortable well located hotel

TripAdvisor rating 4.5/5

Merribel Couples - 15/10/2019 TripAdvisor review

We stayed here for a week and were very impressed with the staff who couldn't have been more helpful. I needed to visit a doctor and it was quickly organised and close by. We were given recommendations of places to visit which were exceptional. The room had good storage and was well designed. The bar/restaurant were comfortable and served good food.

Dear Merribel! Thank you for taking the time to post a glowing review of your stay at Mercure Arbat Moscow hotel. We are delighted we were able to exceed your expectations and our team went out of their way to make you feel especially welcome. We very much appreciate your kind compliments regarding rooms and food. All of us hope that one day we will have the pleasure of welcoming you again at our hotel. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great hotel

Customer review rating 4.7/5

Scott P. Business - 10/10/2019 Confirmed reviews ALL

This is my second year I have stayed here and they didn't let me down

Dear Mr.p., We would like to thank you for your loyalty to Mercure Arbat Moscow hotel and for taking the time to share such a positive detailed review. It was a pleasure for us to welcome you back, and we are delighted to hear that we met your expectations again. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Anton Zachepitskiy Front Office Manager

Average

Customer review rating 4.7/5

Mira Couples - 08/10/2019 Confirmed reviews ALL

The location is perfect, room also great. But i kinda dissapointed because as accor silver member, i did not get my complimentary drink upon arrival and i could not ask 1 hour late check out (@1pm).

Dear Mira, Thank you for choosing Mercure Arbat hotel for your stay in Moscow and for taking the time to share with us your opinion. We are very happy to know that location of our hotel was convenient and you had a good rest in the room provided to you. Regarding your comment about welcome drink we would like to inform you that due to conditions of Accor loyalty program members of Accor Plus program are not able to get amenities and privileges in Russia but they can collect points for their stay. We always glad to provide our guests with free late departure but unfortunately the day of your check out it wasn't possible due to a high occupancy of our hotel. All our team will be very happy to welcome you back soon! Best regards, Anton Zachepitskiy, Front Office Manager
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