ibis Moscow Centre Bakhrushina Hotel 3 stars

TripAdvisor rating 4.5/5 933 reviews
ibis Moscow Centre Bakhrushina
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Moscow Centre Bakhrushina

Bakhrushina street Ownership 11
115054
moscow
russian federation

Tel: +74957205303

Fax: (+7)495/7205332

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DOMODEDOVO At 43.8km / 27.22 miles

  • By train

    PAVELETSKY At 0.8km / 0.5 miles

GPS :55.735844, 37.635579

Our accommodations

Double room with 1 double bed

  • Max. number of persons: 2
  • Area: From 17
  • Views: Panorama view, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathroom products
  • Bathrobe

Twin room with 2 beds

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathrobe

Premium room with one large bed

  • Max. number of persons: 2
  • Area: From 17
  • Views: City side *

* Subject to availability

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7.00 pm. to 10.30 pm.

Lunch

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS KITCHEN

Photo non contractuelle / Strictly non binding

The bar is the perfect place to relax at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Moscow Centre Bakhrushina

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,573 reviews

tripadvisor

TripAdvisor Rating 4.5/5

933 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable and welcoming

Customer review rating 4.4/5

Mary M. Friends - 06/11/2019 Confirmed reviews ALL

I have stayed in this hotel before and I recommend it to other people. This time I had two negative comments: 1. In the street outside, all of the pavements were being dug up which made walking dirty, awkward and mildly unsafe - but of course there is nothing the hotel could have done about this. 2. My friend (also staying in the same hotel) was greatly inconvenienced because your reception staff demanded he produce the same credit card which had been used to pay for the booking. He could not do this because the card had expired. The hotel staff insisted that he had to cancel the booking and make a new one using his current card. They said they would refund the money to the original card, but he was worrying that it might not work because the card doesn't exist any more. Exactly the same thing happened to me last year (autumn 2018). In my case I was able to verify to staff the previous payment by going into online banking and finding it. This caused me significant inconvenience. I registered a complaint afterwards via this survey. I am sorry to see that this practice still continues. It is the only hotel (including other Accor hotels) where I have encountered this system of insisting to see "original" payment cards. It can be extremely upsetting for guests to arrive and find that the hotel is threatening to turn them away if their card number has changed. I very much hope that the hotel management will do something to stop this unreasonable practice.

Dear Mrs. M.! Thank you so much for having chosen ibis Moscow Centre Bakhrushina Hotel for your trip to Moscow and for posting the feedback regarding your stay! Our team is very happy that in general we met your expectations and we do appreciate your recommendations about our hotel to other Guests! However, it’s really sad to know that your stay was affected by construction works in the street, - you are absolutely right, the works were conducted by the city administration and were not under our control. But we are glad to inform you the works are over now and our Guests can again enjoy our quiet and clean location. Thank you for your comments about the requirement to present the credit card that was used for the reservation prepayment upon arrival, - let me assure you that our main aim in this case is to ensure the security of credit card holders and to prevent abusive practices with bank cards. Please, accept our sincere apologies for disturbing you and your friend with this matter, - in order to avoid such unexpected situations upon Guests' arrival in the future we added the information about the necessity of having the credit card used for prepayment to all online booking resources. Mrs. M., we do hope to see you and your friends in our hotel again and we will do our best to make your stay with us comfortable and smooth! Best Regards, Alexandra Gorbacheva, Duty Manager

Very friendly employees

Customer review rating 4.4/5

Tatiana Business - 31/10/2019 Confirmed reviews ALL

I always choose this Ibis hotel when I have a business trip to Moscow.

Dear Mrs. V., We very much appreciate your comments regarding your stay at the ibis Moscow Centre Bakhrushina and your loyalty to our Hotel! It really a great pleasure to receive such positive feedback, especially about our staff members, - I will surely share your comments with out team who strive to provide a superior service to our valuable guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Gorbacheva, Duty Manager

Good location, decent hotel

TripAdvisor rating 4.5/5

billho2019 Couples - 09/10/2019 TripAdvisor review

Good location. Walking distance to metro station to get around the city, and also walking distance to train station to get to airport. Decent hotel, clean rooms, good breakfast. A bit hard to communicate with staff members in English on more difficult topics (for example we needed help to book a tour but they couldn't understand) however it was Ok for more general enquiries (e.g. WiFi password, breakfast start time, etc).

Dear billho2019, Thank you for sharing your opinion about staying at our ibis Moscow Centre Bakhrushina. Your feedback is very important for us! I am glad that you found our location suitable for you and enjoyed your stay in general. I am a little surprised to hear that you had some difficulties during communication with our front office team members because all our employees speak English well. Our hotel does not provide concierge service including tour booking. My colleagues can give recommendations about them. But I will pass your comment to our Front Office team in the way to investigate it. We do appreciate your warm feedback and look forward to welcoming you back at ibis! Warmest regards, Valeriya Kozlova Guest experience Manager

definitely coming back to stay here!!

Customer review rating 4.4/5

N Friends - 31/07/2019 Confirmed reviews ALL

We had such an amazing experience- right from check in til check out. Can not fault anything at all. The lady who checked us in was very kind and helped us plan our trip in Moscow, as did all the other staff on the other mornings we were there for. We had a luggage issue and the reception staff were so great in helping. They called the airport frequently for us to chase the status of the bags and even called us to let us know when the luggage arrived. Nice, big, clean rooms!

Ibis Moscow Centre Bakhrushina good place to stay

TripAdvisor rating 4.5/5

arnald0sp Family - 26/07/2019 TripAdvisor review

Ibis Moscow Centre Bakhrushina good place to stay, near metro. Quiet street. Clean rooms, good breakfast Good service, good english, good reception supermarket 100 meters very quiet rooms I recommend the stay

Dear Arnald0sp, Big thank you from the whole team for recommending us - it is very important to know that guests are satisfied with what we offer. Your comfort is our main task and we are happy when it is executed 100%:) Looking forward to welcoming you back again, Take care, Alexandra Stryukova General Manager

A perfect stay!

TripAdvisor rating 4.5/5

G3173TWcatherinel Couples - 25/07/2019 TripAdvisor review

In comparison with the other Ibis hotels I knew in France, the Ibis Bakhrushina in Moscow was way above my expectations ! Perfect service, confortable room and an excellent breakfast buffet. Diner dishes were also very tasty, varied and well served. I enjoyed my stay all the way!

Dear G3173TWcatherinel, Thanks a lot for sharing your emotions with us and other travelers, that is great to receive such reviews! You help us to see the results of our hard work and it is well appreciated! Your comfort and good emotions are our best priorities and we do our best to make you smile:) We shall be happy to welcome you back at our ibis Bakhrushina, Warm regards, Alexandra Stryukova General Manager

Terrible.

Customer review rating 4.4/5

Anonymous Business - 13/07/2019 Confirmed reviews ALL

In business hotel you don’t have iron in the romme. It is really unacceptable

Dear Mr. K., Thank you for taking the time to tell us about your experience at the ibis Moscow Centre Bakhrushina. I'm sorry that your experience didn't meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Let me tell you a little about the ibis brand. ibis is a standardized three star hotel. It is not a business hotel. And according to international standards, the room does not provide an iron, but we have ironing rooms on the 2nd and 9th floors. Allow me also to recommend the 4-star business hotel Mercure at your future visit. It seems to me that it will be more comfortable for you, because the rooms are equipped with an ironing board and iron, and the price also includes parking and our wellness center. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gyulnara Gasanova Quality & Service Culture Manager

Very helpful reception staff

TripAdvisor rating 4.5/5

Travellerbug2018 Couples - 12/07/2019 TripAdvisor review

I would like to thank the reception staff at Ibis Moscow Bakrushina for their exceptional service and helpfulness. My wife had a fall the day before in St. Petersburg and we arrived early morning in Moscow with a swollen ankle and in considerable pain. The reception staff went well above their duty of care to arrange conversation with our insurance company, arrange for a visit to the clinic for x-rays, arranged a taxi to take us there and also arranged a room much earlier than their normal check in time.

Dear Travellerbug2018, Thank you for such a nice review of our hotel, I shared it with my team and they are sending warm regards to you and especially your wife and hope that she is now much better. Guests safety, comfort and well being are our priorities and we try to always support at our best! We shall be happy to welcome you again at ibis Bakhrushina, Take care:) Alexandra Stryukova General Manager

great place to stay

TripAdvisor rating 4.5/5

pesula Family - 11/06/2019 TripAdvisor review

nice hotel, friendly staff, comfortable rooms and beds. free wfi, good breakfast. Easy position for the main sites in Moscow. Metro handy but only a 20 minute walk to St Basil and the kremiln , everything you need for a short break in Moscow

Dear Pesula, Thank you for your appreciation of our ibis Bakhrushina - your feedback is our biggest reward meaning we are on the right way:) We shall continue improving our skills and will wait to greet you again back here! Warm regards, Alexandra Stryukova General Manager

Always a pleasure

TripAdvisor rating 4.5/5

Guide08974245263 Business - 25/04/2019 TripAdvisor review

Always a pleasure to spend time in this hotel. The staff was friendly was always, the room was clean and comfortable. Walking distance to the metro stop or to the aeroexpress station (Paveletskaya) towards the Domodedovo airport.

Dear Guide08974245263, Thank you for your loyalty, we are always happy to see you coming back:)! And appreciate a lot you sharing your experience! We work hard to make your every stay even better! See you soon at ibis Bakhrushina, Warm regards, Alexandra Stryukova General Manager

Unfriendly place. Strange service. You are there a number not a person

TripAdvisor rating 4.5/5

marekj856 Business - 21/04/2019 TripAdvisor review

There is no advantage to be a platinum Accor member in this hotel. So poor check-inn like never before in this or other places. The staff is trying to "manage" your credit cards. Unfriendly environment and unpleasant stay. Breakfast "fair". Before 10:00 you can expect missing bread on your table. Get ready, that the staff will try to "increase your credit" in the hotel when they see, that your consumption in the restaurant or at bar is significant. They will not ask your permission. They will simply try to make your deposit declared by check-in larger. Fortunately the bank did not allow this activity. The hotel is relatively far from transportation stations. The process of ordering the taxi using the help of reception takes some minutes and many questions were asked. No upgrade for platinum member was offered ever. Tea and coffee in the room, which is a standard complementary treatment for platinum member in every Ibis around the world is not available in this hotel. A water complementary in the room is given only one time at arrival. later you shall buy. I had a feeling, that I am not a guest but only a small number there. The people working there some months ago were not anymore visible, so fluctuation is high. In this case you get only basic treatment as the people are new and without experience I was there several times there previously but due to bad experience I change the hotels for some months. This time i gave another try ( due to proximity of the meeting place). Finally I decided : never again Price in comparison with other hotels from Accor is calculated from the moon ! Nothing special for relatively high price. Do not go there ! Choose another hotel !

Dear Marekj856, First of all, let me thank you for your feedback and comments. Of course, we do appreciate all our guests and loyalty programme members and we are always eager to provide them all possible benefits! Nevertheless, sometimes we are not able to upgrade our gold and platinum guests due to high occupancy. Let me assure you that the majority of our staff are experienced and qualified employees, and of course, some of our team members are trainees. But we do our best to grow them into successful hospitality representatives! So it’s a pity and suddenness for us that you found our service strange and unfriendly. We do also regret that you found a 5-minute walk from the nearest metro station to our hotel complex relatively long. As for bank cards transactions – we follow the rules of international payment systems, and we take care of all payments’ safety by making sure that each transaction was done and authorized exactly by the guest-cardholder. Ibis is a standardized three star hotel, and you may be sure that we provide our service according to the brand’s regulations and standards. Hopefully, your next stay at our chain will meet all your expectations! Kind regards, Alexandra Stryukova General Manager

Comfortable room, great service, lovely breakfast, modern design.

Customer review rating 4.4/5

Anonymous Business - 26/03/2019 Confirmed reviews ALL

Overall, I was very happy with the stay. The standard of the room and breakfast were higher than I expected. The hairdryer could have been more powerful. Also, I was given fresh towels everyday, even when I hung them on the hooks. I would prefer to use the same towels in order to reduce the environmental impact of washing them (as was written on the card in the bathroom).

Dear Ms. E., Let me thank you for your high assessment of ibis Moscow Centre Bakhrushina Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Gyulnara Gasanova Quality & Service Culture Manager

If only the lifts worked...

Customer review rating 4.4/5

Andreas Business - 24/03/2019 Confirmed reviews ALL

All nice. Friendly and supportive. But having only one (!) lift running is hardly acceptable. Let Lone the lift to the gym, which would nor work either...

Dear Mr. B., It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your feedback is the greatest reward for us. Let me offer you my sincere apologies for the inconvenience. All guest comments are taken seriously in order to ensure we are constantly improving our level of service.We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Once again, thank you for sharing your feedback with us and we look forward to welcoming you back in the near future. Kind Regards Gyulnara Gasanova, Quality & Service Culture Manager

Best hotel in moscunice place and the guys are wonderful

TripAdvisor rating 4.5/5

Excursion67268715357 Couples - 15/03/2019 TripAdvisor review

HAS BEEN AWESOME, NICE PLACE, THE GUYS ARE WONDERFUL AND THE FOOD SO GOOD Has been awesome very nice place the guys are wonderful and food are so good, rooms a lot clean and to near for the metro station

Dear Excursion67268715357, Thank you for your emotions shared with other travelers - it's priceless for us to receive such feedbacks! Each team member is grateful and sends you best regards:) We trust to great you soon again, Wish you only good trips, Alexandra Stryukova General Manager

Was a good choice for me

TripAdvisor rating 4.5/5

Daydream28137551946 Couples - 08/02/2019 TripAdvisor review

Ibis moscow center was a good choice for me .. first time for me at ibis was in tehran iran.. it was an amazing place .. so when i decide to go to russia .. i picked ibis.. even now i am going to milan italy.. i picked ibis as well..I guess we became family

Dear Daydream28137551946, our new family member:)! We are very happy you've enjoyed your stay and thank you for your kind review! We do try to welcome you in a comfy and cozy way - for you to feel as at home! Great, you've appreciated it! Trust, our Milan colleagues were as good as us)) Wish you excellent travels, Alexandra Stryukova General Manager

Nice hotel but room to hot,with no aircon in winter.

Customer review rating 4.4/5

Barry P. Couples - 20/12/2018 Confirmed reviews ALL

We have stayed in this hotel before in the summer had a great time,but in winter not so good,as the first night the room temperature was 28%c, the next day reception sent a engineer to fix it, but told us the lowest the hotel can go is 24%c & the aircon can only work in the summer,this is still to hot for us,but by opening the window & only having a sheet on it was better,but you did hear noise from the street.

Dear Mr. P., Let me thank you for your high assessment of ibis Moscow Centre Bakhrushina Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. Separately, I want to say many thanks for the additional comments. We sincerely sorry that we couldn't completely solve the problem with the room's temperature. Sorry for any inconvenience. And our team are looking forward to the opportunity of welcoming you back at our hotel near summer! Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager

Perfecy

Customer review rating 4.4/5

Marcin Friends - 04/12/2018 Confirmed reviews ALL

Nice, clean, no problem, close to the center. highly reccomend.

Dear Mr. J., Let me thank you for your high assessment of ibis Moscow Centre Bakhrushina. We will be glad to welcome you again! :) Warm regards, Gyulnara Gasanova Quality & Service Culture Manager

Comfortable, close to centre of Moscow, good price/quality ratio.

Customer review rating 4.4/5

Dusko M. Business - 02/12/2018 Confirmed reviews ALL

I'm a repeated guest. Everything was OK, from staff to cleanliness, comfort, location and price to quality ratio. Some remarks about breakfast (low assortment) and menu (dinner) - doesn't chance. The main remark - your hotel computer system still doesn't have the address of my company (for the invoice) in the memory.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Moscow Paveletskaya. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your feedback is the greatest reward for us. Separately, I want to say many thanks for the additional comments. We are constantly working to improve service and you help us to be better. I passed your comments to the head of the department for entering your preferences into the system. Once again, thank you for sharing your feedback with us and we hope to welcome you and will try to make your rest in the future more enjoyable. Warm regards, Gyulnara Gasanova Quality & Service Culture Manager

Business trip

TripAdvisor rating 4.5/5

Наталия О Business - 21/11/2018 TripAdvisor review

I like Ibis hotel, because if it is possible they give for customers more. I became to keep my bag in Ibis reception in early October morning. They kindly give me my room at 8 a.m., even i book it from 2 p.m.

Dear Наталия О, We are always happy to make everything possible for our valuable guests! Thank you for your kind appreciation:) Wish you only good hotels during your trips, See you soon, Alexandra Stryukova General Manager

Excellent except for bureaucratic difficulties

Customer review rating 4.4/5

Mary M. Solo - 25/10/2018 Confirmed reviews ALL

I was very satisfied with my stay except for a significant difficulty encountered while checking in. I was asked to produce the debit card that had been used to pay for my stay. I was unable to do this because I had to destroy the card following the recent data breach at British Airways. (Presumably there would have been a similar difficulty if the card had simply expired and been destroyed.) I explained this to the check-in staff but they continued to insist that I had to present them with evidence that I owned the card that was used for the booking. Fortunately I am registered for online banking, and I was able to connect with the hotel wifi on my iPad and log into my bank. I never normally use online banking via the iPad and it was pure chance that I was able to find the login details. I managed to search for the payment transaction, which (again by fortunate chance) included the card number in the transaction details. I showed this to the check-in staff and they then agreed to check me into the hotel. I strongly object to being forced into logging into my bank over a public wifi network - something that i would never do under normal circumstances. I also object to having to disclose details of my private banking transactions to the Ibis hotel staff. I fail to understand why the staff insisted that they had to see the card that had been used for payment. They already had proof of my identity (passport), which could be matched with the information I provided when making the booking and requesting visa paperwork. And I could show them the hotel booking acknowledgement in my email. Also, the hotel stay was already paid for in full and no money was owing. I have been using Accor hotels for some years and do so regularly in the UK. I am not normally required to produce the bank card that was used to pay in full for a booking. I appreciate that rules may be different in Russia, but if so, there should be some provision for dealing with circumstances where the card cannot be presented. This is a systems failure in your operating procedures which needs to be addressed.

Dear Ms. M., Thank you for taking the time to tell us about your experience at the ibis Moscow Centre Bakhrushina. We strive to provide a superior service experience for every guest, therefore your feedback is very important to us. As we strive to uphold the international Payment Card Industry Data Security Standard (or PCI DSS) principles, we always make sure that the hotel service is paid by the very same person, who is going to use that service. It is done in order to avoid situations when a person comes in illegal possession of and pays by another person’s card, which may lead to charge-back request from the actual cardholder, or worse. And of course, in case the card is lost or expired, the only way to prove the legitimacy of a transaction is to produce a bank statement where your affiliation is usually indicated. Inconvenient as it may seem, it is done with a single purpose to verify the security of your payment to the hotel. You may not worry about the security of your private data, since all of our employees are highly trained and bound by the strict professional regulations. Once again, thank you for sharing your feedback with us and we look forward to welcoming you back in the near future. Sincerely, Gyulnara Gasanova Quality & Service Culture Manager
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