Dear Stan, Thank you for the time you took to give us feedback about your stay. It is extremely important for us that every guest of the hotel feel comfortable and safe. We strive to improve the service every day focusing on the wishes of our guests. I hope for a new meeting at the hotel and I believe we will be able to provide you with the highest level service during your next stay. Best regards, Alan Galiakberov Guest Service & Project Manager

Dear M M., Thank you for your assessment of our ibis Moscow Centre Bakhrushina. We are glad that you enjoyed your stay in Moscow with us. Next time do not hesitate to inform reception about any inconveniences, we will improve it immediately. We hope to welcome you back as soon as possible! Sincerely, Alan Galiakberov Guest Service & Project Manager

Уважаемая Vera N.! Благодарим Вас за Ваш отзыв. Несомненно, нашей первостепенной задачей является полное удовлетворение нужд и потребностей наших дорогих гостей. Мы стремимся к тому, чтобы каждый гость был окружен заботой, домашним уютом и теплом, трепетно уделяя внимание всем аспектам проживания еще на этапе бронирования, проявляя нашу глубокую признательность и клиентоориентированность. Позвольте уверить Вас, что у нас работают настоящие профессионалы своего дела, но некоторые из них находятся только в самом начале своего пути, однако, уже вскоре мы будем счастливы продемонстрировать их успешный профессиональный рост, оказав Вам исключительный сервис высочайшего уровня. Мы с нетерпением ждем Вашего следующего визита! С наилучшими пожеланиями, Алан Галиакберов Менеджер по проектам и работе с гостями

Dear Seyed m., We would like to take this opportunity to thank you for staying with us. It was our greatest pleasure to serve you during your stay. We appreciate you taking time to share your feedback. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. We’re thankful for guests like you and hope to see you again soon! Best regards, Alan Galiakberov Guest Service & Project Manager

Dear Artur, Thank you for your high assessment of our ibis Moscow Centre Bakhrushina. We are glad that you enjoyed your stay in Moscow with us. According to ibis brand standards kettle is not included in Standard room equipment. In the way to solve this case we have installed coolers with hot and cold water at the hotel floors.We really hope you will give us an opportunity to welcome you again and demonstrate you our true guest oriented service. Sincerely yours, Alan Galiakberov, Guest Service & Project Manager

Dear Alexandre, We very much appreciate your comments regarding your stay at the ibis Moscow Centre Bakhrushina. I would like to ensure you that for our hotel is always top priority and high importance of our guests experience and satisfaction. We’re thankful for guests like you and hope to see you again soon! Best regards, Alan Galiakberov Guest Service & Project Manager

Dear Mr. h., Thank you for the time you took to give us feedback about your stay. It is extremely important for us that every guest of the hotel feel as comfortable as possible. We strive to improve the service every day focusing on the wishes of our guests. I thank you for your comments. I am very glad your stay at the hotel was pleasant for you and left you with a positive impression! I hope for a new meeting at the hotel and I believe we will be able to provide you with the same highest level service during your next stay. Best regards, Alan Galiakberov Guest Service & Project Manager

Dear Nikita K., We very much appreciate your comments regarding your stay at the ibis Moscow Centre Bakhrushina. I would like to ensure you that for our hotel is always top priority and high importance of our guests experience and satisfaction. That is why we track all the guests comments on the regular basis and arrange trainings for the hotel employees accordingly. I will be able to share your valuable feedback with the account person who assisted your stay at our hotel. Thank you very much for sharing with us your experience as it always the best way for improvement. Best regards, Alan Galiakberov Guest Service & Project Manager

Dear Max, We are so happy you had a fantastic time with us! Thank you so much for you trust and your comments. We’re thankful for guests like you and hope to see you again soon! Best regards, Alan Galiakberov Guest Service & Project Manager

Dear Daria, We are so happy you had a fantastic time with us! Thank you so much for you trust and your comments. We’re thankful for guests like you and hope to see you again soon! Best regards, Alan Galiakberov Guest Service & Project Manager

Dear Florent, Let me thank you for your high assessment of ibis Moscow Centre Bakhrushina. We are happy you left with good impressions your stay in Moscow and looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Alan Galiakberov Guest Service & Project Manager

Dear andyA8076QL, First of all let me thank you for your feedback. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. We are sorry you had such uncomfortable issues during your last visit but I shall note that my colleague's actions were justified within the framework of Russian legislation. We follow all the rules of the migration policy with special seriousness, and sometimes we need more time to consider individual cases. Indeed, in connection with the accident at the city power plant, the hotel's electricity and water supply were cut off. However, we can assure you that the entire hotel team was maximally involved in eliminating the consequences, as well as in building communication with guests, providing all the necessary assistance to them in navigation and all emerging issues, making every effort to restore the hotel's activities as quickly as possible, with full understanding and attention to the difficult situation of each guest. The hotel team is sincerely worried about the incident, and very much hopes for your understanding in connection with the extreme situation as well as for your return. With sincere concern for you, Alan Galiakberov, Guest Service & Project Manager

Dear F0minagen, Thank you for your review and comments regarding slow check-in procedures. Unfortunately in Russia we have very strict migration law and we are obliged to copy and scan your passport including every page in order to send it to migration officer. Therefore the c/I process could take longer than in other countries. Please accept our apologies. As for the c/o - here you can only drop your key in a special box and then you receive your docs by e-mail. We shall be happy to welcome you another time and shall our best to make all the procedures as fast as possible. Kind regards, Alexandra Stryukova General Manager

Dear teddyroussel, Thank you for sharing your opinion about staying at our ibis Moscow Centre Bakhrushina. I am very happy that you enjoyed provided service. We do regret that you found the room too small and we will be happy to provide you a room with street view next time because such one seems bigger thanks to day light from outside. But mostly our rooms are the same size (about 17 square meters/bedroom). We will be glad to see you again! Warm regards, Valeriya Kozlova Guest experience Manager