Novotel Moscow Centre

Novotel Moscow Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 2,027 reviews

See on a map

Hotel extras

  • Two metro stations within easy reach of the hotel

  • Sheremetyevo International Airport is 30 minutes from the hotel

  • 8 conference rooms measuring over 5,382 sq. ft.(500 m²) in total

  • Fitness center with the latest equipment

  • Left luggage service for large bags

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Moscow Centre

Novoslobodskaya str 23
127055 MOSCOW
Russia

GPS:55.781617, 37.598337

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

COTE AZUR

Cuisine: healthy low sugar & vegetarian meals, bar food, French & gourmet, local & international cuisine. Open for breakfast 7:00-11:00 am daily. Lunch and dinner buffet is available upon group request.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,027 reviews

TripAdvisor Rating  4.0/5  1,669 reviews

Well located, worn out

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Cracked sink, stains on the carpet. Not what you'd expect from good 4 star. Breakfast is uninspiring and dull as well

It was a very good experience to staying at your hotel because it was located at a very convenient places with many restaurants to choose for dining and had a convenient metro stations nearby as well.

Customer review rating 5.0/5

Omar A. Solo - Confirmed reviews ALL

I would again prefer Novotel for my stay next time because the services of the hotel were immaculate, the gym had all the latest and best equipment, the breakfast was available of all varieties and was very delicious. I also brought sweets from my home country Pakistan to give to the Novotel reception because of their assumed welcoming gesture which truly turned up as reality when I made my way at the check-in and it all made my stay even brighter and happier. The overall Novotel family is just so great!

Dear Omar A., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katerina Quality Manager

Worst staycation in my life

Customer review rating 0.5/5

Dinesh P. Families - Confirmed reviews ALL

We had to go through a very difficult situation since we were asked to pay again the total of 44,000/- RUB while check in , despite the payment was made in advance using a credit card at the time of reservation. It was created us a very bad and very difficult situation in terms of funds, since we had to spend majority of our funds which was brought for other requirements for this purpose. Ideally, hotel staff must have notified us well in advance prior to arrive in Russia about any such sanction related developments to have an alternative arrangement from our end, since we came from DUBAI, UNITED ARAB EMIRATES 🇦🇪 with my family of 4 adult members with an idea of having a good summer vacation which ruined the entire trip as a result of this unexpected & unprecedented event

Good afternoon! Thank you for choosing Novotel Moscow Centre. We are very sorry that you were in such a situation when you arrived at the hotel. Due to the sanctions, the cards of foreign banks do not work in Russia. Accommodation can be paid with cards issued by banks of the Russian Federation or in Russian rubles. Upon arrival, the administrator also provided you this information. In case you have any questions, please contact us by h3… Thank you for understanding Sincerely, Katerina Quality Manager

Basic but good for business hotel

Customer review rating 3.0/5

Mark Business - Confirmed reviews ALL

Everything is fine except the shower water did not drain well so it flooded half the bathroom

Dear Mark , Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katerina Quality Manager

Very good quality for the price

Customer review rating 5.0/5

Alex Families - Confirmed reviews ALL

Nice and clean hotel, good breakfast, quiet and clean room.

Уважаемый Алекс, Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. С уважением, Катерина менеджер по качеству

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,287 reviews 9.7/10 Location
  • 1,655 reviews 6.7/10 Room
  • 1,046 reviews 9.1/10 Service
  • 44 reviews 6.3/10 WiFi
  • 762 reviews 7.5/10 Comfort
  • 694 reviews 7.7/10 Breakfast
  • 491 reviews 7.4/10 Cleanliness
  • 328 reviews 3.5/10 Vibe

Powered by Trustyou

All our hotels in MOSCOW