Novotel Moscow Centre Hotel 4 stars

The best value for money. Good beds and pillows along with the size of the room make the stay very comfortable

I stayed over a month in this hotel as I was taking some Russian language classes. This hotel is perfectly located in Moscow, right on the Mendelevskays metro station (2 min walk) ! I got upgraded for my whole stay to a very nice big room with great view on High Floor. The price is a bargain for the location and service you got. The ladies at the reception were always really nice and happy to help if needed. Only the room cleaning service could be improved...

You met all my expectations, great location, very friendly staff.

big comfy rooms, simple but pleasant, checking in was a mess though and almost no guests wore masks!

Good room.

Subway in the same building. In 1 minute McDexpress 24/7 and pub's court. In 5 minutes DEPO - best food court in Moscow. City center in walking distance. Rooms rather big, good room service. Nice open balcony at the 17th floor.

Well done

very poor roo. Service staff , specially Alona. She should learn how to talk with customer.

Overall, it was a good stay, staff is very polite and the room was nice and quite (once I found how to close window latch). But I was very disappointed with poor breakfast selection, which was probably more fitting to ibis brand rather than Novotel. All hot dishes were veggie, there was no fresh pastry and no fruits.

Good location, parking

Overall my stay was good. The hotel is located beside the metro station, the front desk staff was helpful, especially Valentina. I had some inquiries during the stay and they tried to help me. Only one issue about the AC, I tried to adjust it and switched it off however it still felt so cold, after informing the front desk they sent portable heater in the room which helped a bit but it was also unstable and time to time it switched off by itself. One more point, the hotel needs to set up for the exact amount of discount for Food and Beverage for the other Accor Employees, I got information it was only 15-20%, not sure if its that low for the region. Despite it all, I enjoyed my stay and thank you!

overall good, our room was changed due to complaint about bathroom, very polite staff at reception and breakfast

Hotel with the very good breakfast, perfect location, but with average service and very old rooms … Metro station located just around the corner (Mendeleevskaya station). The breakfast is perfect with the very wide range of food. Cleaning of the room was made very bad, cups not washed, new water and cosmetic was not refreshed (only after reminder). The rooms are very old together with the furniture, not enough electric sockets (no sockets in bathroom). Not possible to open the windows and condition works only for heating, not easy to sleep (not enough fresh air). The matrasses are very old and I was absolutely tired after sleeping every night and have a pain in my back.

I am staying in this hotel for 15 years. Quality of room and bathroom is dramaticly going down... No improvement in 15 years compare to mainy other Novotel. Shower water is flooding all the bathroom. Shower and sink are clog so water is poorly going out. All taps and shower are the cheapest of the market not in line with a 4 star hotel but a 2 stars as the toilet seat. Curtains are white of dust in some rooms. Furnitures are old as well as bed. But all the staff is very efficient and friendly!

It was a good stay, nice and friendly staff, good breakfast, good location, nice view from top floors, nice bar, at the lobby. Parking was there. May be the hotel can change their telephone sets in the rooms, because they are already a bit old.