Novotel Moscow Centre Hotel 4 stars

Good location, parking

Overall my stay was good. The hotel is located beside the metro station, the front desk staff was helpful, especially Valentina. I had some inquiries during the stay and they tried to help me. Only one issue about the AC, I tried to adjust it and switched it off however it still felt so cold, after informing the front desk they sent portable heater in the room which helped a bit but it was also unstable and time to time it switched off by itself. One more point, the hotel needs to set up for the exact amount of discount for Food and Beverage for the other Accor Employees, I got information it was only 15-20%, not sure if its that low for the region. Despite it all, I enjoyed my stay and thank you!

overall good, our room was changed due to complaint about bathroom, very polite staff at reception and breakfast

This a good place at the center of Moscow, near the Metro and Bus, especialy street of foods nearby. Everything is good, but a little bit of sad

charming staff and always willing to help and listen to our wishes

It was a good stay, to be honest the room wasn't that great, it was quite empty and impersonal. The staff is very friendly and I appreciated the breakfast

Overall it was ok but room service was very slow and room was not cleaned. Also the elevator got stuck and it seems like poor maintenance.

Great experience at Moscow center Novotel. Staff are very nice and English speaking. Very helpful

straight forward facilities, staff were professional and clearner were great..

Quick check-in and check-out

i like your hotel

Building and furniture is old. this should be renovated. Drain clogged in the shower. Water flowing out of the shower area into the whole bathroom. Multiple switches in the room, very annoying to switch everything before going to sleep. Breakfast - some options were available a la carte, but it was not visible. I came to know this, only when I asked. Staff at the reception was very polite and cultured.

everything was so good. thanks

It was OK. Bed was comfortable and food at dinner and room service was good. I was not asked at check in to put money on my card so had to pay every time I used anything rather than put it on the room which was annoying. Worst feature was the hairdryer - absolutely useless. Mine kept falling apart. I complained using the app and asked for another. I got an online response but 2 days later there was still no sign of a new hairdryer. You need to upgrade hairdryers. Also no point having an online tool to raise points if no one then does anything about them

I was frequently guest for a long time , but I feel since your renovation of the lobby no longer really in a healthy environment. The smell in the main areas is bothering heavily and also I have the feeling (after being some "minutes" in the lobby) getting allergic reactions (bronchs and nose). I thought the smell will disappear one day but since the renovation was done already quite a while ago, still there is no change and moreover the smell is now allover all the hotel floors. Unfortunately I had to ask my team to look in future for another accomodation option - sorry PS I guess your builder used wall- or floorpanels with formaldehyd composites, you should check this seriously, especially for the sake of your employees!!!