Novotel Moscow Centre Hotel 4 stars

Hotel with the good location and perfect breakfast, but … 1) Cleaning of the room made not good, we stayed in hotel 8 days, coffe cups was never cleaned, sometimes they forgot to put the water, they forgot to refresh cosmetic as well and I was needed to ask it. 2) In the bar, the first day they told us that juice press was broken (but they told it to us after taking the order), on the next day we ordered the Pelmeny and the Borsch, they bring it and after that told us that sour cream was finished, but it is not normal to eat Borsch or Pelemeny without sour cream!

Everything is perfect and the happiness during this stay lead us to consider being an accor card member :)

Nice location, very friendly staff!

Nice services , perfect quality .

Effortless check-in, courteous professional staff with a friendly manner

Staff is very good and also remembered my requirement for a room where it is possible to open window and not too high floor. Room is sure good.

My stay was very good except one incident I have and sent different mail on that as follow: Hi I checked out yesterday evening back to Israel taking my luggage from your storage room. When I unpacked this morning I noticed that I’m missing some of the Israeli money I had around 200 isr shekels. I don’t say that someone was taking it and I might forgot it in the room when packed. Could you please check and let me know. I stayed in room 1707. Thanks

My second stay in Novotel Moscow Centre I love the properties, the staff, the location: the Hotels door situated just next to the exit of Mendeleevskaya metro station.

I am HAN J. stay your hotel 7 night （4-12-2019 to 11-12-2019, room 714 ), because your system errors, for last night I pay the room rates 2 times by my VISA card （xxx 6763， first payment RUB 6900 at 08-12-12， second payment RUB 6903 at 11-12-2019 ).Your staff tell me will refund second payment ,but still now I do not receive the refund ,pls check

Even though I think overall experience was so much better than last time I stayed at the hotel, I still think this hotel has things to improve. For example, the toiletries had only shampoo and no conditioner. While it might work for men, most women use conditioner when washing hair. I didn't bring my own so I had to go and buy one. On the positive side, the internet connection and speed was so much better than last few time I stayed at Novotel. I din't have any problems with that. The bathrooms are a little bit tight and there is no room to put the staff including towels.

The staff is efficient and friendly, the location is one of the best. But for the 15 years I am coming here, rooms are only been maintained not properly refurbished. Showers are flooding the all bathroom because badly done or drain not cleaned. Sinks are plugged so water is staying in. Old toilet seats. Old shower and taps which are not mixing water correctly if not leaking. Bed side lamps in bad condition. Old bed mastress. No more proper suitcase furniture for big ones. Dusty window curtains. They are maintaining the room to keep everything working but always on the cheapest way with poor quality elements: when will a complete room refurbishing happen to bring back this Novotel to the actual Novotel standard? Some rooms are not anymore 4 stars...

Always try to stay in this particular hotel. Staff is exceptional. Very friendly.

I am staying in this hotel for 15 years. Quality of room and bathroom is dramaticly going down... No improvement in 15 years compare to mainy other Novotel. Shower water is flooding all the bathroom. Shower and sink are clog so water is poorly going out. All taps and shower are the cheapest of the market not in line with a 4 star hotel but a 2 stars as the toilet seat. Curtains are white of dust in some rooms. Furnitures are old as well as bed. But all the staff is very efficient and friendly!

Good place to reach the hotel. Comfortable.

I think that breakfast might be having more "hot" dishes. Not only eggs and sausages.