good location, nice stuff, breakfast is ok, but I had very old furniture and room itself, mold in bathroom

The rooms are in a very bad state for many years already, especially showers and irons. This time it was impossible to properly close the door in the shower cabin and the bathroom had a very bad smell of humidity. Iron almost always flows, so when I iron, all my clothes are wet from the water....

Positive: next to the metro, hotel staff is really friendly. Negative: Waiting for check-in took around 15 minutes. I'd like to have fast-check in option. Room size is big enough, but I can't say that it's comfy. Too hard pillows, that's awful! Also there was too hot during the night (central heating was turned off).

always consistent with the global Novotel experience

Great location and reasonably priced, however, the room in need of redecorating. The carpet looked tired and aged looking silicon sealing around the shower glass on the bathroom. The cleaner often failed to clean the room…..

Nice people - no hassle - very pleased

I had a great time in the hotel. First of all the reception team responded to my demands very fast and they help a lot. All the stuff is very nice and friendly towards customers. Also great location next to the metro. I will visit soon

Thank you so much for pleasant stay! The staff was awesome! Thanks everybody in this hotel. Very friendly and pet-friendly hotel in the central of Moscow. The room was large and comfortable. The bed was very comfy. The breakfast is good.

The property is as budget as it can get. To be honest we were surprised it is 4 star rated. Most towels were old, carpet didn't look fresh, neither did the furniture. There was a torch in the rooms, which looked nothing more than a toy. What we liked about our stay though, is the service. The front desk staff were always amazing - prompt response, very informative, spoke good English and very professional. The house keeping staff and room service staff were pleasant and prompt too. The breakfast spread is fair, could improve. The best part of the property is its location. Metro and Bus stop bang next to the hotel, PCR test could be done at the clinic right next to the hotel and there's a McD right across the road. May be the facilities provided the hotel match the price, but we have stayed at Novotel properties in UAE and India and found them way better.

The staff had all the answers to my questions! They made me feel comfortable and safe and the room was clean and food was excellent!

always a nice stay in Novotel Moscow Centre! in those times a clean and reliable hotel it is was you are really looking for! mask and sanitizer are avaliable at the front desk, and in the resturant for breakfast.

I have stayed in this hotel several times by now and each visit was a very pleasant one. This to a great extent thanks to the hotel's very hospitable and freindly staff. Oksana and Maria from the booking department, Irina, Darja and Alina at the reception. They accomodated whatever requests I had about the room, Novotel services and made my stays very comfortable. I assume that all the staff here is great. The hotel has many kinds of rooms in size and bed types to choose from and is one of the few in Moscow which offers twin large rooms with two king size beds. Very comfortable and efficient for families and couples when each person prefers a king size bed of his own to sleep in. The other hotels would just have two single beds in a twin room. The only drawback of the hotel that I can point out is that it is a little dated. However everything functions properly, is clean (no foreign odors neither in public spaces nor in the rooms which is often the case un dated places) and the price is right. Location is supurb, will not dwell on it as all the informatkion is on the map. Highly recommend for staying

I stayed over a month in this hotel as I was taking some Russian language classes. This hotel is perfectly located in Moscow, right on the Mendelevskays metro station (2 min walk) ! I got upgraded for my whole stay to a very nice big room with great view on High Floor. The price is a bargain for the location and service you got. The ladies at the reception were always really nice and happy to help if needed. Only the room cleaning service could be improved...

Hotel with the very good breakfast, perfect location, but with average service and very old rooms … Metro station located just around the corner (Mendeleevskaya station). The breakfast is perfect with the very wide range of food. Cleaning of the room was made very bad, cups not washed, new water and cosmetic was not refreshed (only after reminder). The rooms are very old together with the furniture, not enough electric sockets (no sockets in bathroom). Not possible to open the windows and condition works only for heating, not easy to sleep (not enough fresh air). The matrasses are very old and I was absolutely tired after sleeping every night and have a pain in my back.

I am staying in this hotel for 15 years. Quality of room and bathroom is dramaticly going down... No improvement in 15 years compare to mainy other Novotel. Shower water is flooding all the bathroom. Shower and sink are clog so water is poorly going out. All taps and shower are the cheapest of the market not in line with a 4 star hotel but a 2 stars as the toilet seat. Curtains are white of dust in some rooms. Furnitures are old as well as bed. But all the staff is very efficient and friendly!