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Novotel Moscow Centre Hotel 4 stars

Customer review rating 4.3/5 6,795 reviews

ALLSAFE approved hotel

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Novotel Moscow Centre
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+ 19 Services

Hotel extras

  • Two metro stations within easy reach of the hotel

  • Sheremetyevo International Airport is 30 minutes from the hotel

  • 8 conference rooms measuring over 5,382 sq. ft.(500 m²) in total

  • Fitness center with the latest equipment

  • Left luggage service for large bags

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets welcome for an additional charge Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
  • Cash machine
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 8 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Moscow Centre

Novoslobodskaya str 23
127055 moscow
russian federation

Tel: +74957804000

Fax: (+7)495/7804003

Check-in from 15h00

Check out up to 12h00

  • Bulvar Dmitria Donskogo :  Grey MENDELEEVSKAYA

  • NOVOSLOBODSKAYA :  Brown circle NOVOSLOBODSKAYA

  • By plane

    DOMODEDOVO At 70km / 43.5 miles

  • By plane

    SHEREMETYEVO-1 At 27km / 16.78 miles

  • By plane

    SHEREMETYEVO-2 At 30km / 18.64 miles

  • By plane

    VNUKOVO At 50km / 31.07 miles

  • By train

    BELORUSSKIY VOKZAL At 1km / 0.62 miles

  • By train

    SAVELOVSKIY VOKZAL At 1km / 0.62 miles

GPS :55.781617, 37.598337

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

COTE AZUR

Type of cuisine: Mediterranean

Cuisine: healthy low sugar & vegetarian meals, bar food, French & gourmet, local & international cuisine. Open for breakfast 7:00-11:00 am daily. Lunch and dinner buffet is available upon group request.

Gourmet Bar

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 131 m²

  • Maximum capacity: 190 people

  • Maximum banquet capacity: 72 people

Find out more

Our guest reviews for
Novotel Moscow Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,795 reviews

TripAdvisor Rating 4.0/5

1,652 reviews

Good stay kind of

Customer review rating 3.5/5

Anonymous Business - 18/09/2021 Confirmed reviews ALL

The AC unit in my room wasn't working properly so I wasn't able to run it on heat therefore for most of my stay it was a little bit cold in my room.

Well located

Customer review rating 5.0/5

D.c. Business - 13/09/2021 Confirmed reviews ALL

Good location near the metro station, very friendly employees, clean and arranged hotel.

Dear Daniel , We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katerina Yakushkina Quality Manager

Hospitable, friendly, comfortablt, efficient, great location

TripAdvisor rating 5.0/5

Camper25465045872 Friends getaway - 12/09/2021 TripAdvisor review

I have stayed in this hotel several times by now and each visit was a very pleasant one. This to a great extent thanks to the hotel's very hospitable and freindly staff. Oksana and Maria from the booking department, Irina, Darja and Alina at the reception. They accomodated whatever requests I had about the room, Novotel services and made my stays very comfortable. I assume that all the staff here is great. The hotel has many kinds of rooms in size and bed types to choose from and is one of the few in Moscow which offers twin large rooms with two king size beds. Very comfortable and efficient for families and couples when each person prefers a king size bed of his own to sleep in. The other hotels would just have two single beds in a twin room. The only drawback of the hotel that I can point out is that it is a little dated. However everything functions properly, is clean (no foreign odors neither in public spaces nor in the rooms which is often the case un dated places) and the price is right. Location is supurb, will not dwell on it as all the informatkion is on the map. Highly recommend for staying

Dear guest, thank you so much for choosing our hotel again and again. We very much appreciate your loyalty. Thank you so much for your comments regarding your stay, we are happy that your stay was wonderful and that you enjoyed quality of our service. We can't wait to welcome you again as our guest. Sincerely yours, Katerina Yakushkina Quality Manager

Good overall

Customer review rating 3.5/5

Eugeny Business - 26/08/2021 Confirmed reviews ALL

Hotel is well located, has affordable price and overall experience is good. However furniture is really old and there was not enough sockets in the room.

Good location, comfortable room, friendly and helpful staff

Customer review rating 4.0/5

Larina Families - 25/08/2021 Confirmed reviews ALL

location at walking distance from main places, and room comfortable and clean bathroom clean room service daily staff at check-in and check out efficient and helpful /friendly when required WiFi slow and not stable need to be improved Enjoyed stay

Dear Larina I., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. i will also tell our IT manager about the problem with WI-Fi, which you have mentioned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Kostyukova Deputy Front office manager

Very good for its price and fine for family stay

Customer review rating 4.5/5

Alex Families - 14/07/2021 Confirmed reviews ALL

It was really nice to stay for a very affordable price, close to subway station, and in a very good location in Moscow center, with a really good quality management, good kitchen for a reasonable price.

Dear Alexander R., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evgenia Golubtsova Front Office Manager
Customer review rating 5.0/5

Maksim Solo - 02/05/2021 Confirmed reviews ALL

Nice, cozy and clean hotel. It is located next to the exit from subway line to the city centre. Also, there is short tranfer to the ring line. Speedy Internet connection, enough for video conference calls. Rooms have good sound isolation.

Dear Maksim, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Katerina Yakushkina Quality Manager

Great Stay

Customer review rating 5.0/5

Brian Families - 08/04/2021 Confirmed reviews ALL

Checkin was fast and easy. Breakfast very nice and good hours. Staff helpful and friendly. Family room very spacious and our dog was welcome. Would definitely stay again.

Dear Brian D., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anton Zhuravlev Assistant Front Office Manager

Good stay, everything in general was OK.

Customer review rating 4.0/5

Ivan K. Couples - 07/03/2021 Confirmed reviews ALL

Fresh towels, good TV set, impeccable vent system without noise, good sleeping all 2 nights.

Dear Ivan , We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Anna, Personal Assistant to General Manager.

funny

Customer review rating 2.5/5

Shamil Couples - 23/02/2021 Confirmed reviews ALL

there were no bathrobes at all. We are staying for the second WE and it's the same. No bathrobes at all in the hotel.

Dear Shamil V., Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evgenia Golubtsova Deputy Front Office Manager

Good stay

Customer review rating 4.0/5

Andy Business - 22/02/2021 Confirmed reviews ALL

Room ok (rennovation would be beneficial but that‘s notjing new...) Hotel overall ok Price/quality good

Dear Andreas B., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Evgenia Golubtsova Deputy Front Office Manager

Not good stay

Customer review rating 2.0/5

Igor Families - 17/02/2021 Confirmed reviews ALL

Scarce breakfast, tiny bathroom, small TV, old furniture...

Dear Igor, Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

Well located. The best value for money. Good beds and pillows along with the size of the room make the stay very comfortable

Customer review rating 4.0/5

Alex Business - 24/12/2020 Confirmed reviews ALL

The best value for money. Good beds and pillows along with the size of the room make the stay very comfortable

Dear Alexander K., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna, Personal Assistant to General Manager

Felt like at home ! Fantastic Stay !

TripAdvisor rating 5.0/5

EnjoyTaVie Business - 23/11/2020 TripAdvisor review

I stayed over a month in this hotel as I was taking some Russian language classes. This hotel is perfectly located in Moscow, right on the Mendelevskays metro station (2 min walk) ! I got upgraded for my whole stay to a very nice big room with great view on High Floor. The price is a bargain for the location and service you got. The ladies at the reception were always really nice and happy to help if needed. Only the room cleaning service could be improved...

Dear EnjoyTaVie, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Good stay

Customer review rating 4.5/5

Aleksandar J. Business - 13/11/2020 Confirmed reviews ALL

You met all my expectations, great location, very friendly staff.

Dear Alexandar J., Thank you very much for the valued comments and high ratings. It will be our pleasure to welcome you back in the near future! Warm regards, Sincerely, Alexey Sharapov Front office manager

comfy room, located in the same building as metro station

Customer review rating 4.0/5

Maxim Families - 02/11/2020 Confirmed reviews ALL

big comfy rooms, simple but pleasant, checking in was a mess though and almost no guests wore masks!

Dear Maxim V., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry for your inconvenience upon check in. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Well located.

Customer review rating 3.5/5

J-p Families - 17/10/2020 Confirmed reviews ALL

Good room.

Dear Jean-Pascal C., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Good location

Customer review rating 4.0/5

Yura Friends - 13/10/2020 Confirmed reviews ALL

Subway in the same building. In 1 minute McDexpress 24/7 and pub's court. In 5 minutes DEPO - best food court in Moscow. City center in walking distance. Rooms rather big, good room service. Nice open balcony at the 17th floor.

Dear Y., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna, Personal Assistant to General Manager

Hotel with the very good breakfast, perfect location, but with average service and very old rooms ...

TripAdvisor rating 3.0/5

ibelenkov Family - 05/01/2020 TripAdvisor review

Hotel with the very good breakfast, perfect location, but with average service and very old rooms … Metro station located just around the corner (Mendeleevskaya station). The breakfast is perfect with the very wide range of food. Cleaning of the room was made very bad, cups not washed, new water and cosmetic was not refreshed (only after reminder). The rooms are very old together with the furniture, not enough electric sockets (no sockets in bathroom). Not possible to open the windows and condition works only for heating, not easy to sleep (not enough fresh air). The matrasses are very old and I was absolutely tired after sleeping every night and have a pain in my back.

Dear Ibelenkov, Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

Quality is going down

TripAdvisor rating 4.0/5

guilchiron Business - 12/12/2019 TripAdvisor review

I am staying in this hotel for 15 years. Quality of room and bathroom is dramaticly going down... No improvement in 15 years compare to mainy other Novotel. Shower water is flooding all the bathroom. Shower and sink are clog so water is poorly going out. All taps and shower are the cheapest of the market not in line with a 4 star hotel but a 2 stars as the toilet seat. Curtains are white of dust in some rooms. Furnitures are old as well as bed. But all the staff is very efficient and friendly!

Dear Guilchiron, Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

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