Novotel Moscow Centre Hotel 4 stars

TripAdvisor rating 4.0/5 1,606 reviews
Novotel Moscow Centre
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Room 1

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Hotel extras

  • Two metro stations within easy reach of the hotel

  • Sheremetyevo International Airport is 30 minutes from the hotel

  • 8 conference rooms measuring over 5,382 sq. ft.(500 m²) in total

  • Fitness center with the latest equipment

  • Left luggage service for large bags

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets welcome for an additional chargePaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Cash machine
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Moscow Centre

Novoslobodskaya str 23
127055
moscow
russian federation

Tel: +74957804000

Fax: (+7)495/7804003

Contact email

Check-in from 14h00

Check out up to 12h00

  • Bulvar Dmitria Donskogo :   Grey MENDELEEVSKAYA

  • NOVOSLOBODSKAYA :   Brown circle NOVOSLOBODSKAYA

  • By plane

    DOMODEDOVO At 70km / 43.5 miles

  • By plane

    SHEREMETYEVO-1 At 27km / 16.78 miles

  • By plane

    SHEREMETYEVO-2 At 30km / 18.64 miles

  • By plane

    VNUKOVO At 50km / 31.07 miles

  • By train

    BELORUSSKIY VOKZAL At 1km / 0.62 miles

  • By train

    SAVELOVSKIY VOKZAL At 1km / 0.62 miles

GPS :55.781617, 37.598337

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 22
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with double bed and sofa bed. Twin beds on request.

  • Max. number of persons: 4
  • Area: From 19
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with 2 queen-size beds

  • Max. number of persons: 4
  • Area: From 25
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: 4
  • Area: From 22
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with twin beds and a sofa

  • Max. number of persons: 4
  • Area: From 29
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 55
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

COTE AZUR

Type of cuisine: Mediterranean

Cuisine - healthy dishes with a low sugar content, vegetarian dishes, kosher dishes (can be ordered 24 hours a day), French and gourmet cuisine, bar food, barbeque, themed cuisine, and regional and international dishes.

Lunch

06:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Gourmet Bar

Photo non contractuelle / Strictly non binding

Our new stylish and modern Gourmet Bar combines comfy furniture with elegant, sophisticated décor. Our menu has been completely re-designed. Enjoy our delicious food in the Gourmet Bar or to take away.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 130

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 72 people

Find out more

Our guest reviews for
Novotel Moscow Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,392 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,606 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Reasonable price for great location and good service

Customer review rating 4.3/5

Olga Families - 15/01/2020 Confirmed reviews ALL

Staff was very helpful and nice. Rooms are very spacious and comfortable. In the room we've stayed though, sink had cracks and obviously needs to be replaced.

Dear Olga S., Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager
Customer review rating 4.3/5

Anonymous Families - 14/01/2020 Confirmed reviews ALL

Poor check in service. Dated hotel. Poor room cleaning.

Dear Monaf S., Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

Acceptable level of service

Customer review rating 4.3/5

Astrid Couples - 13/01/2020 Confirmed reviews ALL

Ok, thanks for the white wine and fruits. Amenities can be improved.

Good

Customer review rating 4.3/5

Benoit M. Families - 08/01/2020 Confirmed reviews ALL

Staying in this hotel was good, good service. Breakfust was also as in all Novotel with a good standart. Just the airco didn't work proprely and the room was to hot. Also was the bathroom in a poor condition and old but still workrd as it should be. the shower was also broken.

Dear Benoit M., Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

Hotel with the very good breakfast, perfect location, but with average service and very old rooms ...

TripAdvisor rating 4.0/5

ibelenkov Family - 05/01/2020 TripAdvisor review

Hotel with the very good breakfast, perfect location, but with average service and very old rooms … Metro station located just around the corner (Mendeleevskaya station). The breakfast is perfect with the very wide range of food. Cleaning of the room was made very bad, cups not washed, new water and cosmetic was not refreshed (only after reminder). The rooms are very old together with the furniture, not enough electric sockets (no sockets in bathroom). Not possible to open the windows and condition works only for heating, not easy to sleep (not enough fresh air). The matrasses are very old and I was absolutely tired after sleeping every night and have a pain in my back.

Dear Ibelenkov, Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

Hotel with the good location and perfect breakfast, but ...

Customer review rating 4.3/5

Ilja Families - 04/01/2020 Confirmed reviews ALL

Hotel with the good location and perfect breakfast, but … 1) Cleaning of the room made not good, we stayed in hotel 8 days, coffe cups was never cleaned, sometimes they forgot to put the water, they forgot to refresh cosmetic as well and I was needed to ask it. 2) In the bar, the first day they told us that juice press was broken (but they told it to us after taking the order), on the next day we ordered the Pelmeny and the Borsch, they bring it and after that told us that sour cream was finished, but it is not normal to eat Borsch or Pelemeny without sour cream!

Dear Ilja B., Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

Perfect

Customer review rating 4.3/5

Nutthamon L. Couples - 03/01/2020 Confirmed reviews ALL

Everything is perfect and the happiness during this stay lead us to consider being an accor card member :)

Dear Nutthamon L., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Very well!

Customer review rating 4.3/5

Anonymous Couples - 30/12/2019 Confirmed reviews ALL

Nice location, very friendly staff!

Dear Vitaliy K., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Great!!!

Customer review rating 4.3/5

Anonymous Business - 28/12/2019 Confirmed reviews ALL

Nice services , perfect quality .

Dear Veselin Angelov Z., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Functional Hotel at the right price

Customer review rating 4.3/5

Adrian Business - 22/12/2019 Confirmed reviews ALL

Effortless check-in, courteous professional staff with a friendly manner

Dear Adrian Keith T., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager
Customer review rating 4.3/5

Alexis B. Business - 22/12/2019 Confirmed reviews ALL

Staff is very good and also remembered my requirement for a room where it is possible to open window and not too high floor. Room is sure good.

Dear Alexis B., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Very good

Customer review rating 4.3/5

Avi Friends - 19/12/2019 Confirmed reviews ALL

My stay was very good except one incident I have and sent different mail on that as follow: Hi I checked out yesterday evening back to Israel taking my luggage from your storage room. When I unpacked this morning I noticed that I’m missing some of the Israeli money I had around 200 isr shekels. I don’t say that someone was taking it and I might forgot it in the room when packed. Could you please check and let me know. I stayed in room 1707. Thanks

Dear A., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Nice overnight in the Russian Capital

Customer review rating 4.3/5

Igor Solo - 18/12/2019 Confirmed reviews ALL

My second stay in Novotel Moscow Centre I love the properties, the staff, the location: the Hotels door situated just next to the exit of Mendeleevskaya metro station.

Dear Igor R., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

double charge room rates

Customer review rating 4.3/5

Han J. Business - 17/12/2019 Confirmed reviews ALL

I am HAN J. stay your hotel 7 night (4-12-2019 to 11-12-2019, room 714 ), because your system errors, for last night I pay the room rates 2 times by my VISA card (xxx 6763, first payment RUB 6900 at 08-12-12, second payment RUB 6903 at 11-12-2019 ).Your staff tell me will refund second payment ,but still now I do not receive the refund ,pls check

Dear Sirinat K., Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

It was much better than last time I stayed at this hotel.

Customer review rating 4.3/5

Anonymous Business - 16/12/2019 Confirmed reviews ALL

Even though I think overall experience was so much better than last time I stayed at the hotel, I still think this hotel has things to improve. For example, the toiletries had only shampoo and no conditioner. While it might work for men, most women use conditioner when washing hair. I didn't bring my own so I had to go and buy one. On the positive side, the internet connection and speed was so much better than last few time I stayed at Novotel. I din't have any problems with that. The bathrooms are a little bit tight and there is no room to put the staff including towels.

Dear Elena Y., Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

Good team, nice location but out of date rooms

Customer review rating 4.3/5

C. Business - 16/12/2019 Confirmed reviews ALL

The staff is efficient and friendly, the location is one of the best. But for the 15 years I am coming here, rooms are only been maintained not properly refurbished. Showers are flooding the all bathroom because badly done or drain not cleaned. Sinks are plugged so water is staying in. Old toilet seats. Old shower and taps which are not mixing water correctly if not leaking. Bed side lamps in bad condition. Old bed mastress. No more proper suitcase furniture for big ones. Dusty window curtains. They are maintaining the room to keep everything working but always on the cheapest way with poor quality elements: when will a complete room refurbishing happen to bring back this Novotel to the actual Novotel standard? Some rooms are not anymore 4 stars...

Dear Guillaume C., Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

Love this hotel

Customer review rating 4.3/5

Lola M. Business - 15/12/2019 Confirmed reviews ALL

Always try to stay in this particular hotel. Staff is exceptional. Very friendly.

Dear Khilola M., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Quality is going down

TripAdvisor rating 4.0/5

guilchiron Business - 12/12/2019 TripAdvisor review

I am staying in this hotel for 15 years. Quality of room and bathroom is dramaticly going down... No improvement in 15 years compare to mainy other Novotel. Shower water is flooding all the bathroom. Shower and sink are clog so water is poorly going out. All taps and shower are the cheapest of the market not in line with a 4 star hotel but a 2 stars as the toilet seat. Curtains are white of dust in some rooms. Furnitures are old as well as bed. But all the staff is very efficient and friendly!

Dear Guilchiron, Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager
Customer review rating 4.3/5

Anonymous Business - 05/12/2019 Confirmed reviews ALL

Good place to reach the hotel. Comfortable.

Dear Audrone U., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

excellent time for my week in the hotel

Customer review rating 4.3/5

Tsvetan T. Business - 02/12/2019 Confirmed reviews ALL

I think that breakfast might be having more "hot" dishes. Not only eggs and sausages.

Dear Tsvetan T., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager
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