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Novotel Moscow Centre Hotel 4 stars

Customer review rating 4.3/5 5,674 reviews
Novotel Moscow Centre
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+ 20 Services
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Room 1

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Hotel extras

  • Two metro stations within easy reach of the hotel

  • Sheremetyevo International Airport is 30 minutes from the hotel

  • 8 conference rooms measuring over 5,382 sq. ft.(500 m²) in total

  • Fitness center with the latest equipment

  • Left luggage service for large bags

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets welcome for an additional chargePaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Cash machine
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Moscow Centre

Novoslobodskaya str 23
127055
moscow
russian federation

Tel: +74957804000

Fax: (+7)495/7804003

Contact email

Check-in from 14h00

Check out up to 12h00

  • Bulvar Dmitria Donskogo :  Grey MENDELEEVSKAYA

  • NOVOSLOBODSKAYA :  Brown circle NOVOSLOBODSKAYA

  • By plane

    DOMODEDOVO At 70km / 43.5 miles

  • By plane

    SHEREMETYEVO-1 At 27km / 16.78 miles

  • By plane

    SHEREMETYEVO-2 At 30km / 18.64 miles

  • By plane

    VNUKOVO At 50km / 31.07 miles

  • By train

    BELORUSSKIY VOKZAL At 1km / 0.62 miles

  • By train

    SAVELOVSKIY VOKZAL At 1km / 0.62 miles

GPS :55.781617, 37.598337

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 22m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Superior Room with double bed and sofa bed. Twin beds on request.

  • Max. number of persons: 4
  • Area: From 19m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 30m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Superior room with 2 queen-size beds

  • Max. number of persons: 4
  • Area: From 25m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Superior Room with twin beds

  • Max. number of persons: 4
  • Area: From 22m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Superior Room with twin beds and a sofa

  • Max. number of persons: 4
  • Area: From 29m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Executive Suite with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 55m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

COTE AZUR

Type of cuisine: Mediterranean

Cuisine - healthy dishes with a low sugar content, vegetarian dishes, kosher dishes (can be ordered 24 hours a day), French and gourmet cuisine, bar food, barbeque, themed cuisine, and regional and international dishes.

Lunch

06:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Gourmet Bar

Photo non contractuelle / Strictly non binding

Our new stylish and modern Gourmet Bar combines comfy furniture with elegant, sophisticated décor. Our menu has been completely re-designed. Enjoy our delicious food in the Gourmet Bar or to take away.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 130 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 72 people

Find out more

Our guest reviews for
Novotel Moscow Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,674 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,617 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.3/5

Andrey Solo - 24/03/2020 Confirmed reviews ALL

Overall, it was a good stay, staff is very polite and the room was nice and quite (once I found how to close window latch). But I was very disappointed with poor breakfast selection, which was probably more fitting to ibis brand rather than Novotel. All hot dishes were veggie, there was no fresh pastry and no fruits.

Dear Andrey I., Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

Positive crew

Customer review rating 4.3/5

Konstantin Families - 16/03/2020 Confirmed reviews ALL

Good location, parking

Dear Konstantin B., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Well located, clean room and good service

Customer review rating 4.3/5

Stephanie F. C. Solo - 11/03/2020 Confirmed reviews ALL

Overall my stay was good. The hotel is located beside the metro station, the front desk staff was helpful, especially Valentina. I had some inquiries during the stay and they tried to help me. Only one issue about the AC, I tried to adjust it and switched it off however it still felt so cold, after informing the front desk they sent portable heater in the room which helped a bit but it was also unstable and time to time it switched off by itself. One more point, the hotel needs to set up for the exact amount of discount for Food and Beverage for the other Accor Employees, I got information it was only 15-20%, not sure if its that low for the region. Despite it all, I enjoyed my stay and thank you!

Dear Stephanie C., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

good location, good additude, old bathrooms

Customer review rating 4.3/5

Hakan Couples - 10/03/2020 Confirmed reviews ALL

overall good, our room was changed due to complaint about bathroom, very polite staff at reception and breakfast

Dear Baris H., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Good Place and Well Stay

Customer review rating 4.3/5

Quoc B. N. Couples - 08/03/2020 Confirmed reviews ALL

This a good place at the center of Moscow, near the Metro and Bus, especialy street of foods nearby. Everything is good, but a little bit of sad

Dear Binh Quoc N., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Well located and good isolated rooms

Customer review rating 4.3/5

D. P. Business - 02/03/2020 Confirmed reviews ALL

charming staff and always willing to help and listen to our wishes

Dear D. P., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Alexey Sharapov Front Office Manager

Extremely well located

Customer review rating 4.3/5

Davide Solo - 26/02/2020 Confirmed reviews ALL

It was a good stay, to be honest the room wasn't that great, it was quite empty and impersonal. The staff is very friendly and I appreciated the breakfast

Dear Davide, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager
Customer review rating 4.3/5

Ari L. Solo - 26/02/2020 Confirmed reviews ALL

Overall it was ok but room service was very slow and room was not cleaned. Also the elevator got stuck and it seems like poor maintenance.

Dear Ari L., We very much appreciate your comments on your recent stay at Novotel Moscow Centre. We are very frustrated that you faced some inconveniences during your stay. You may rest assured that your comments will be forwarded to the heads of corresponding departments and we will improve the work of our Room Service and Housekeeping staff, as well as fix all maintenance issues. We hope that we will have the chance to welcome you back to Novotel Moscow Centre and demonstrate the improvement of the service. Sincerely yours, Alexey Sharapov Front Office Manager

Well located and family friendly

Customer review rating 4.3/5

Murielle S. Families - 23/02/2020 Confirmed reviews ALL

Great experience at Moscow center Novotel. Staff are very nice and English speaking. Very helpful

Dear Muriel S., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Good location and clean throughout

Customer review rating 4.3/5

Joe V. Couples - 20/02/2020 Confirmed reviews ALL

straight forward facilities, staff were professional and clearner were great..

Dear Joe v., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Well located

Customer review rating 4.3/5

Nadia Business - 13/02/2020 Confirmed reviews ALL

Quick check-in and check-out

Dear Nadezhda Z., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Everything is fine

Customer review rating 4.3/5

Ivan D. Business - 06/02/2020 Confirmed reviews ALL

i like your hotel

Dear Ivan D., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Old, clean and quite building

Customer review rating 4.3/5

Anubhav Business - 27/01/2020 Confirmed reviews ALL

Building and furniture is old. this should be renovated. Drain clogged in the shower. Water flowing out of the shower area into the whole bathroom. Multiple switches in the room, very annoying to switch everything before going to sleep. Breakfast - some options were available a la carte, but it was not visible. I came to know this, only when I asked. Staff at the reception was very polite and cultured.

Dear Anubhav V., Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

well located, good stay, good services

Customer review rating 4.3/5

Nazanin A. I. Families - 26/01/2020 Confirmed reviews ALL

everything was so good. thanks

Dear Nazaninsadat Afshar i., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

OK

Customer review rating 4.3/5

Suse Business - 26/01/2020 Confirmed reviews ALL

It was OK. Bed was comfortable and food at dinner and room service was good. I was not asked at check in to put money on my card so had to pay every time I used anything rather than put it on the room which was annoying. Worst feature was the hairdryer - absolutely useless. Mine kept falling apart. I complained using the app and asked for another. I got an online response but 2 days later there was still no sign of a new hairdryer. You need to upgrade hairdryers. Also no point having an online tool to raise points if no one then does anything about them

Dear Susan M., Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

good service as in past, but your hotel offers now only an unhealthy environment

Customer review rating 4.3/5

Anonymous Business - 19/01/2020 Confirmed reviews ALL

I was frequently guest for a long time , but I feel since your renovation of the lobby no longer really in a healthy environment. The smell in the main areas is bothering heavily and also I have the feeling (after being some "minutes" in the lobby) getting allergic reactions (bronchs and nose). I thought the smell will disappear one day but since the renovation was done already quite a while ago, still there is no change and moreover the smell is now allover all the hotel floors. Unfortunately I had to ask my team to look in future for another accomodation option - sorry PS I guess your builder used wall- or floorpanels with formaldehyd composites, you should check this seriously, especially for the sake of your employees!!!

Dear Joerg H., Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

Reasonable price for great location and good service

Customer review rating 4.3/5

Olga Families - 15/01/2020 Confirmed reviews ALL

Staff was very helpful and nice. Rooms are very spacious and comfortable. In the room we've stayed though, sink had cracks and obviously needs to be replaced.

Dear Olga S., Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager
Customer review rating 4.3/5

Anonymous Families - 14/01/2020 Confirmed reviews ALL

Poor check in service. Dated hotel. Poor room cleaning.

Dear Monaf S., Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

Acceptable level of service

Customer review rating 4.3/5

Astrid Couples - 13/01/2020 Confirmed reviews ALL

Ok, thanks for the white wine and fruits. Amenities can be improved.

Dear Astrid, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Good

Customer review rating 4.3/5

Benoit M. Families - 08/01/2020 Confirmed reviews ALL

Staying in this hotel was good, good service. Breakfust was also as in all Novotel with a good standart. Just the airco didn't work proprely and the room was to hot. Also was the bathroom in a poor condition and old but still workrd as it should be. the shower was also broken.

Dear Benoit M., Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager
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