ibis Moscow Kievskaya Hotel 3 stars

Over priced

Room and location are good. Most staff at reception do not offer hospitality and are not service minded. I am silver member and ask for late checkout on 23rd Oct. Staff (Ladies) immediately said I could not do it as rooms were fully booked. They did not even looked at the system at all. I told her that I am Silver member and I was not satisfied. 10 mins later when I was back to my room, she did call me saying late checkout to 2 pm was fine. When I checked out, I saw the list of several rooms indicating late checkout at 2 pm. You can check the list of room on 23rd Oct.

The location was perfect, the staffs are nice, the room also great. As accor member, i get my complimentary drink that i can have it anytime. Eventhough their bar closed, i could have it at novotel bar. Really appreciated.

Good hotel, good location near train station and departmentstore.

Smooth. As always. I mentioned to FO that shower hose should be checked.

safety check at entrance. good service at reception. small room but well equipped. transportation is very convenient. hope to add hot water cook for Chinese visitors.

It has a good location, near Kievskaya Metro Station, 2 stops away from the Kremlin and 3 stops from the Red Square. You can easily get to Beloruskaya Station from where you can take the Aeroexpres to the airport. At 200 meters is a mall with a supermarket. The room was clean, soundproof and the breakfest was ok. I would stay here again.

The hotel is close to the metro and trade centers,easy to reach Moscow city center. English speaking,supportive staff. Thanks!

The property is new and located in the most convenient area with easy access to metro, department store, etc.

Good and well located Hotel.

Most are excellent, but except one. We were very tired becuz of using night train. So we check in 3 pm. But there is some problem to get my room key at that time, So first crew said that if you come back reception desk. But we are very tired so we wake up one day later. We wanna to enjoy breakfast but there is no key with cover insisting room number. I request that cover and 2 card key, second crew reject it cuz there is no more card cover. She said that card is last, and there is no card cover now. It seems like we lost our keys and cover. I can't under stand that Second crew's re-act until now. I dont understand why accor make online check in, Although this service dosent work proper. I just waste time to mobile check in following your apps pop-up. After that, I will never refer pop up of accor App for check in. Except that, All things are exclusive.

Located in a convenient and convenient location, near to the metro and shopping center.

Conveniently located, breakfast had lots of options but sometimes seemed rushed to be prepared. We were allowed to check in a little early to our room which was nice after After arriving early on an overnight train. The daily waters wear lovely. The staff was competent and helpful.

Perfect location beside a major train station, in spite of the big street construction right in front. breakfast had variety, room was comfortable. i would like to commend the Grigoriy Shevchenko, the duty manager, who sent me a cake and upgraded my room when i checked in during my birthday. It was very thoughtful and a wonderful way to start my first day in Russia.

Everything was fine. Thanks