ibis Moscow Kievskaya Hotel 3 stars

Customer review rating 4.5/5 6,133 reviews

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How it works?
ibis Moscow Kievskaya
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+ 9 Services

Hotel extras

  • High-quality service 24/7

  • Contemporary design

  • Open sun-lounge (for the summer)

  • Subway station within walking distance

  • Central location

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Fitness centre
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Moscow Kievskaya

Kievskaya Ulitsa
2
121059 moscow
russian federation

Tel: +74956605353

Fax: (+7)4957347360

Check-in from 14h00

Check out up to 12h00

  • By plane

    VNUKOVO At 39km / 24.23 miles

  • By train

    KIEVSKSYA STATION At 0.1km / 0.06 miles

GPS :55.743431, 37.562524

Our accommodation(s)

Our restaurants and bars

Ibis Kitchen

Non contractual photo

IBIS KITCHEN

Type of cuisine: International

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every day open from 12:00 to 23:00

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

IBIS BAR

ibis Bar is the perfect place to relax at any time of the day.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
ibis Moscow Kievskaya

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,133 reviews

tripadvisor

TripAdvisor Rating 4.0/5

430 reviews

Well located

Customer review rating 5.0/5

Vladislav Solo - 22/07/2021 Confirmed reviews ALL

Wonderful staying in Ibis Moscow Kievskaya! Well located, near with subway station, Aeroexpress to Vnukovo Airport and shops. To the center of Moscow by subway is about 15 minutes. Receptionists were so kindly. Will definitely come back! Thank you so much!

Dear Vladislav , We are very appreciate your comments regarding your stay at the ibis Moscow Kievskaya. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Maria Konopleva, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

nothing special, but very pricy

Customer review rating 3.5/5

Foma Business - 28/04/2021 Confirmed reviews ALL

I believe this hotel chain had to decrease prices. in reality it has nothing special to offer, and yet prices are on an average level with the rest of the market.

Dear Foma! Thank you very much for your kind review, it is very important for me and my team to see any feedback from our Guests in order to be able to follow their needs, wishes and comfort and to make them even more welcome! We look forward to welcoming you again. Warmest regards, Elizaveta Kuznetsova Personal assistant to general manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Meeting trip in Moscow

Customer review rating 5.0/5

Ioan Business - 15/02/2021 Confirmed reviews ALL

Dear all, Ibis hotel is one of the top hotels in Russia. I choose to stay there and to work in Moscow city towers, so it took me 10 minutes from hotel to office by Metro, which is very close. Also they have a city Mall. Very rich welcome package: fruits, wine, water, candies. Breakfast very rich and different kind of products. Personal is very kind and ready to help. Hotel is clean and not noise that all. Best regards, Ioan

Dear Ioan T., We very much appreciate your comments regarding your stay at the ibis Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Thank you for the birthday cake

Customer review rating 5.0/5

Vlad Couples - 08/02/2021 Confirmed reviews ALL

Clean and cozy room, I liked the ability to leave my language easily

Dear Vladislav V., We very much appreciate your comments regarding your stay at the ibis Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Well located, but not really clean

Customer review rating 2.0/5

Anonymous Solo - 21/01/2021 Confirmed reviews ALL

Kind of not what expected , in terms of cleanliness, stuff and accommodations, but location is great , but I won’t come back here

Dear Guest. Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Additional training and conversations were held with our staff to improve service. Please accept our sincere apologies for the inconveniences caused. Look forward to meet you again. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

A good stay

Customer review rating 3.5/5

Geoffrey S. Business - 15/11/2020 Confirmed reviews ALL

Much much better than before. Staff actually tried to help, and the room cleaning was carried out impeccably. The downside is the darkened restaurant and bar closed off by a line of stools. It looks so poor, such a bad way of doing it. Why block it off and why have all the lights turned off? You forced guests to go into the much less comfortable Novotel bar to find somewhere to sit. A bad mistake - what you said to customers was - "We are in such a bad financial position that the amount of money we will save by not having the lights on is critical to us".

Dear Geoffrey S.. Your feedback is very important to our team. Our team is very happy that we met your expectations! Your valuable comments and observations will be considered by the hotel management. We look forward to welcoming you again. Warmest regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good location

Customer review rating 4.0/5

Andreas Business - 11/10/2020 Confirmed reviews ALL

Good location, good price-to-value ratio

Dear Andreas. We very much appreciate your comments regarding your stay at the ibis Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Well located

Customer review rating 4.0/5

Irina A. Families - 29/09/2020 Confirmed reviews ALL

Good location, quik check in, help with lugguage

Dear Irina A., We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya and your wonderful trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Kind regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Nice stay

Customer review rating 5.0/5

Andrey Business - 16/03/2020 Confirmed reviews ALL

My staying was very nice. It was my stay for business reason. For me it was critical place of hotel, breakfast and good WiFi connection … and quiet!! Everything was nice!

Dear Andrey. Thank you for your feedback. We will be happy if you visit us again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

boring and tasteless

Customer review rating 2.5/5

Andrey Business - 10/03/2020 Confirmed reviews ALL

the personnel does a good job, very polite, attentive, tolerant to tired and whim guests. but the hotel is just dumb, located on top of a shopping mall, enormous mega-building taking entire block, small stand for taxis nearby is good; room clean and tidy but again just boring plain vanilla and I didn't like the water pressure -- easily too hot or too cold; breakfast was worst part of the stay perhaps -- poor choice and overcrowded tight food dispensing area, only two coffee machines and not enough mugs and people queuing and bumping into each other with their trays (with eggs and salted herring) near them; metal detectors and the security guards are obvious and in your way, military grade -looking professionals in suits and with very serious faces (good thing for safety? but I prefer places that don't need them at the entrance, receptions, cruising through bar late at night coldly looking into your eye ) .

Dear Andrey. Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service, we will discuss all the points in detail with the hotel managers. Regarding online check in, unfortunatly in Russia this convenient system does not work as well as we would like, but it allows you to save time of checking in procedure. We sincerely apologize for the inconvenience that was brought to you. Our team will be happy to welcome you back! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

A good place to stay

Customer review rating 5.0/5

Andreea Friends - 04/03/2020 Confirmed reviews ALL

clean

Dear Andreea. Thank you for scoring your experience with us. We will be glad to welcome you back at our hotel! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Best location

Customer review rating 4.5/5

Kadir A. Business - 26/02/2020 Confirmed reviews ALL

I like everything at all but the room service whenever I request it was unavailable I don’t know because of IBIS is a 3 star hotel May that’s why they didn’t provide the room service

Dear Abdul Kadir A., Thank you for your wonderful feedback about your stay in Ibis Moscow Kievskaya! We are very happy that we were able to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Good stay

Customer review rating 4.0/5

Ivan Business - 25/02/2020 Confirmed reviews ALL

Great location and personell.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Good stay

Customer review rating 4.5/5

Victor S. Business - 20/02/2020 Confirmed reviews ALL

Everything was good

Dear Victor S., Thank you for your appreciation. We are glad that you liked to stay with us, we will be happy if you visit us again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Perfect location

Customer review rating 5.0/5

Ildi Solo - 12/02/2020 Confirmed reviews ALL

Perfect location, shopping mall, metro stop right next door, easy to move around from here. One of the best IBIS hotels I have ever experienced, more spacious room and more modern lobby than I got used to in IBIS hotels. Staff was very helpful with good command of English. Check-in, check-out were smooth and very quick.

Dear Ildi, We very much appreciate your comments regarding your stay at the ibis Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Good location but lack of cleanness

Customer review rating 3.0/5

Elena D. Business - 07/02/2020 Confirmed reviews ALL

I stay here due to location for work reasons but whenever I may book Radisson across the road I book it

Dear Elena D., Please, accept our apologies for caused inconveniences regarding towels in your room it is shock. Next time do not hesitate to contact reception team. We will do our best to solve the problem. We will certainly take into account all your valuable comments and share them with the management of the ibis brand. We look forward to welcoming you again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

worse ibis ever

TripAdvisor rating 1.0/5

karankorn_kh Family - 06/01/2020 TripAdvisor review

i didn't spect much from ibis. as a platinum member, i knew what i should get from which accor hotel brands. but this ibis Moscow Kievskaya gave mw the worse ibis experience ever, starting from the reservation process throughout the whole stay. the only good point is the location. the hotel is next to metro station where it connects to 3 metro lines and just crossing the street from a shopping mall.

Dear karankorn_kh, Please allow me to apologize on behalf of the hotel. This is surely not the experience we strive for. We will be very grateful if you send us detailed information about the inconvenience of your stay to email: h8225-fb3@accor.com. We will be happy to figure out this minuses and make every effort to ensure that they do not happen again. Warmest regards, Elena Simone Guests Experience Manager

Bad Staff

TripAdvisor rating 2.0/5

micukatalin Business - 28/10/2019 TripAdvisor review

The staff was very rude and not flexible. I frequently stay at IBIS so i was hoping in Moscow i will have the same experience like in other parts. They probably had a issue with the POS or with my card from my banks. I was ask to pay at check-in and i try to use my credit card ( the same that i used for booking on the Accor website) and they claimed it didn't work although the Amount was blocked in my account. They refused to give me the room although i showed them on my online Bank app that they reserved the money in my account and i told them i need to check with my bank till check out to see what happened. Still they didn't want to give me the room so i tried to used a credit card from another bank and it was still not working. Then i used the same card on an ATM and pay in cash . It was really a bad experience and very bad behavior from the reception staff. I lost 1 hour from a business meeting because of this situation and i still have around 300 euro blocked in my account that i need to clarify with the bank. This refusal to give me the room without prepayment or a approved credit card is something that i don't understand. Why i am a member if the Accor Hotel if i have no benefits? I was expecting more professionalism in every country from Accor Group.

Dear micukatalin. Thank you for taking the time to share your feedback. I am sorry to hear that you encountered such shortcomings. Let me kindly explain, that after an internal investigation, we found that the payment from your card was not charged in the hotel, you can contact the Bank to confirm this information. Please allow me to apologize on behalf of the hotel for the inconvenience, we are sorry that you lost 1 hour from a business meeting, but from our side money was not charged. We will be glad to see you again as our guest to correct negative impression! Sincerely, Elena Simone Guests Experience Manager

Perfect location, great hospitality, tight security.

TripAdvisor rating 5.0/5

StevenT3197 Family - 02/06/2019 TripAdvisor review

The great value hotel is steps away from Kivesky Railway Station (35 mins from direct from VKO airport on the aeroexpress train) and Kievskaya metro station (line 3,4 and 5) direct to Kremlin, Red Square, Izmailovsky Souvenir market, Old Arbat Street and Komsomolskaya metro station which is next to Leningradsky Railway station (need to walk up a flight of over 20 steps) to take the high speed Sapsan train to St Petersburg. Across the street is the big and modern Evropeisky Shopping Centre. The hotel provides free visa support and all the staff are .very welcoming and helpful. Our room was clean and sound-proofed and has everything we needed except coffee making facilities. Bottled water was provided daily and best of all the air condition was running even though the outside temperature was below 20 degree C. Security was tight and we felt very safe. Each time we stepped into the hotel lobby, we had to walk through the metal detector and our backpacks would be checked. We have to use our room key card to take the elevator to our floor. The basic buffet breakfast was adequate

Dear StevenT3197, Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, LYUBAVA SELIVANOVA Personal Assistant to General Manager

my stay at Ibis Moscow Kievskaya

TripAdvisor rating 5.0/5

Fulya M Business - 19/02/2019 TripAdvisor review

The hotel was located at the city center with a subway connection from Kievskaya stop directly to the Airport, Expo Center or all touristic places. The rooms are quiet,non-smoking, well furnished and clean. I would definately prefer to stay here again in my furher visits.

Dear Fulya M, Thank you for positive score about your stay with us. Our team will be very glad to welcome you back soon! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager

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