ibis Moscow Kievskaya

ibis Moscow Kievskaya 3 stars

Customer review rating (ALL Rating) 4.4/5 1,120 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • High-quality service 24/7

  • Contemporary design

  • Open sun-lounge (for the summer)

  • Subway station within walking distance

  • Central location

Hotel location

ibis Moscow Kievskaya

Kievskaya Ulitsa, 2
121059 MOSCOW
Russia

  • By plane

    VNUKOVO At 39km / 24.23 miles

  • By train

    KIEVSKSYA STATION At 0.1km / 0.06 miles

GPS:55.743431, 37.562524

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
ibis Moscow Kievskaya

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,120 reviews

TripAdvisor Rating  4.0/5  459 reviews

Cozy place to stay at

Customer review rating 5.0/5

Roman Business - Confirmed reviews ALL

The ibis Moscow Kievskaya hotel itself is perfectly located, decorated, furnished - a great experience to try especially when chosen it for some next early morning business in vicinity! The compliment delivered to the room was also really nice! The 24h facilities of Novotel lobby located at the same level as the Ibis were also appreciated. However entry experience was a real disaster - starting with the ground floor security and navigation info, continuing with the 5th floor security playing whatever role but not security per se, and then the reception staff attitude. Probably it is not what an Accor Platinum member should expect. If the personnel at the reception is not well enough trained to mind the difference between card pre-auth and card payment execution, they should explain what are they doing to the client and accept their mistake upfront. Instead they tried to sweep the minor issue under the carpet presumably believing the client is too dumb to understand what they were doing and thus transformed a negligible thing into something which is not tolerated by me. In similar case in some other Ibis the investigation with Accor head office resulted in the hotel paid me some hundred of euros in Accor points. Hope ibis Moscow Kievskaya will do something comparable and, most important, learn proper attitudes before my next visit happens.

Dear Roman , We very much appreciate your comments regarding your stay at the ibis Moscow Kievskaya. We`ll do our best to make your next stay better! Sincerely, Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

A comfortable stay

Customer review rating 5.0/5

Serge Families - Confirmed reviews ALL

Thanks for the individual touches and response to the request!

Dear Sergey V., We very much appreciate your comments regarding your stay at the ibis Moscow Kievskaya. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good location , nice stuff, good stay

Customer review rating 4.0/5

Diana A. Families - Confirmed reviews ALL

We enjoyed our stay everything was good but they didn't change the bed and towels during 5 days stay!

Dear Diana a., Thank you for your appreciation of your stay and continued loyalty to Accor hotels. It is very important for us to receive feedback. We are constantly working to offer the most comfortable stay for each of our guests. Therefore, the comments received by you will be transferred to the heads of the relevant departments for prompt correction of the minuses. We look forward to your next visit and hope we can improve the experience. With best regards, Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

High quality at a good price

Customer review rating 4.5/5

Pierre Business - Confirmed reviews ALL

I booked a premium room: modern design, bathrobe, fridge, large desk, convenient electrical outlets. The room is providing everything needed for a business trip. There are efficient blackout curtains if you need to sleep during the day. The restaurant offers the same dishes as nearby Novotel, at the same prices.

Dear Pierre! Thank you for your wonderful feedback about your stay in Ibis Moscow Kievskaya! We are very happy that we were able to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest! Sincerely, Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Customer review rating 1.0/5

Elvin I. Business - Confirmed reviews ALL

Internet speed and covered area was awful, very week. Breakfast is so poor and time frame till 10 oclock is too short, there is no equipment for tee, there was no teeth brush and etc.

Dear Elvin I., Thank you for choosing our hotel. We pay special attention to the feedback of our guests and improving the quality of service, so your opinion is very important to us. Let me sincerely apologize for the inconvenience! Let me still comment on your remarks regarding breakfasts. On weekdays they are held from 6:30 to 10:00, and on weekends and holidays until 11:00 according to the "Swedish table" system. But for breakfast we offer both hot dishes (scrambled eggs, bacon or meat products, grilled vegetables, pancakes, porridge) and cold snacks (meat products, cheeses, fresh vegetables). Guests can also enjoy fresh pastries and coffee beans. And this is not a complete range of breakfast. I'm sorry that you didn't like our breakfast. Let me clarify that our ibis Moscow Kievskaya hotel belongs to the economy class and has 3 stars. This information is also indicated on all booking sites. In connection with this fact, we adhere to the international standards of this brand, in which the rooms offer a limited range of services and accessories. We really hope for your understanding and that you will visit the hotels of our network again! Best wishes, Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Customer review rating 4.0/5

Vitalii Business - Confirmed reviews ALL

Everything was good except for two things: 1. Crazy heater. No air in the room. After the first night, the room was changed and it was much better. The next nights the heater was cold, but all night we needed to leave the window opened (minus 5 outside temperature) 2. Slight smell from the bed

Dear Vitalii V., We very much appreciate your comments regarding your stay at the ibis Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Well located, good stay.

Customer review rating 4.5/5

Yana Couples - Confirmed reviews ALL

Everything works. Clean.

Dear Yana, thank you for the sharing your opinion about our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good stay for the price

Customer review rating 4.5/5

Zhanna L. Solo - Confirmed reviews ALL

Room was kinda small, bit otherwise - all was great. And that Club Sandwich - was the food of Gods!! ❤️

Dear Zhanna L., Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Well located

Customer review rating 5.0/5

Oksana Families - Confirmed reviews ALL

I needed to be closer to Kievskaya train station, as next morning my train was at 6:50 from there. Very pleasant personnel. Provided wake-up call on my request. Comfy bed and everything you need for one night, as a transit passenger. Only minor comment would be that it was very hot in the room, as I normally sleep at +18.

Dear Oksana, you are welcome! Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Amazing overall... but...

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The hand written personal welcome note in the room was highly appreciated and having stayed at this IBIS hotel before I can state that the service has always been excellent. Unfortunately during this stay there was a very noticeable and strong cigarette smell in the bathroom (not the room itself) which kind of took away from the excellence overall.

Dear Swen! Thank`s a lot for choosing Ibis Moscow Kievskaya and for your feedback. We are very glad, that you enjoyed your staying. According to the strong cigarette smell, we`ll check all the information. And you are welcome! Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good hotel

Customer review rating 4.5/5

David Business - Confirmed reviews ALL

I liked that the hotel upgraded the rooms to now include a refrigerator and in-room safe. I don't like that the Ibis appears to make no allowance for closest space or a place to store clothes from a suitcase. Overall, the hotel did an excellent job in accommodating guests in a difficult time due to the lockdown while I was there.

Dear David! Thank you for your feedback. Your comments are very important for us. You are welcome and have a nice day! Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

worse ibis ever

TripAdvisor rating 1.0/5

karankorn_kh Families - TripAdvisor review

i didn't spect much from ibis. as a platinum member, i knew what i should get from which accor hotel brands. but this ibis Moscow Kievskaya gave mw the worse ibis experience ever, starting from the reservation process throughout the whole stay. the only good point is the location. the hotel is next to metro station where it connects to 3 metro lines and just crossing the street from a shopping mall.

Dear karankorn_kh, Please allow me to apologize on behalf of the hotel. This is surely not the experience we strive for. We will be very grateful if you send us detailed information about the inconvenience of your stay to email: h8225-fb3@accor.com. We will be happy to figure out this minuses and make every effort to ensure that they do not happen again. Warmest regards, Elena Simone Guests Experience Manager

Bad Staff

TripAdvisor rating 2.0/5

micukatalin Business - TripAdvisor review

The staff was very rude and not flexible. I frequently stay at IBIS so i was hoping in Moscow i will have the same experience like in other parts. They probably had a issue with the POS or with my card from my banks. I was ask to pay at check-in and i try to use my credit card ( the same that i used for booking on the Accor website) and they claimed it didn't work although the Amount was blocked in my account. They refused to give me the room although i showed them on my online Bank app that they reserved the money in my account and i told them i need to check with my bank till check out to see what happened. Still they didn't want to give me the room so i tried to used a credit card from another bank and it was still not working. Then i used the same card on an ATM and pay in cash . It was really a bad experience and very bad behavior from the reception staff. I lost 1 hour from a business meeting because of this situation and i still have around 300 euro blocked in my account that i need to clarify with the bank. This refusal to give me the room without prepayment or a approved credit card is something that i don't understand. Why i am a member if the Accor Hotel if i have no benefits? I was expecting more professionalism in every country from Accor Group.

Dear micukatalin. Thank you for taking the time to share your feedback. I am sorry to hear that you encountered such shortcomings. Let me kindly explain, that after an internal investigation, we found that the payment from your card was not charged in the hotel, you can contact the Bank to confirm this information. Please allow me to apologize on behalf of the hotel for the inconvenience, we are sorry that you lost 1 hour from a business meeting, but from our side money was not charged. We will be glad to see you again as our guest to correct negative impression! Sincerely, Elena Simone Guests Experience Manager

Perfect location, great hospitality, tight security.

TripAdvisor rating 5.0/5

StevenT3197 Families - TripAdvisor review

The great value hotel is steps away from Kivesky Railway Station (35 mins from direct from VKO airport on the aeroexpress train) and Kievskaya metro station (line 3,4 and 5) direct to Kremlin, Red Square, Izmailovsky Souvenir market, Old Arbat Street and Komsomolskaya metro station which is next to Leningradsky Railway station (need to walk up a flight of over 20 steps) to take the high speed Sapsan train to St Petersburg. Across the street is the big and modern Evropeisky Shopping Centre. The hotel provides free visa support and all the staff are .very welcoming and helpful. Our room was clean and sound-proofed and has everything we needed except coffee making facilities. Bottled water was provided daily and best of all the air condition was running even though the outside temperature was below 20 degree C. Security was tight and we felt very safe. Each time we stepped into the hotel lobby, we had to walk through the metal detector and our backpacks would be checked. We have to use our room key card to take the elevator to our floor. The basic buffet breakfast was adequate

Dear StevenT3197, Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, LYUBAVA SELIVANOVA Personal Assistant to General Manager

my stay at Ibis Moscow Kievskaya

TripAdvisor rating 5.0/5

Fulya M Business - TripAdvisor review

The hotel was located at the city center with a subway connection from Kievskaya stop directly to the Airport, Expo Center or all touristic places. The rooms are quiet,non-smoking, well furnished and clean. I would definately prefer to stay here again in my furher visits.

Dear Fulya M, Thank you for positive score about your stay with us. Our team will be very glad to welcome you back soon! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager

Value for money !!!

TripAdvisor rating 5.0/5

Inspire46536315017 Solo travel - TripAdvisor review

I enjoyed my stay at the hotel. Very good location opposite to a shopping mall (with large variety of shops, restaurants and cafes )and metro station (10 minutes from kremlin). Really stylish (minimal chic) and clean room and bathroom . Nice view to moscow city. New , modern hotel. Definitely reccomend it !!!

Dear Inspire46536315017, Thank you for scoring high your stay with us. We are very happy to hear that you enjoyed your stay with us. Our team will be glad to welcome you again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager

A very good place to stay!

TripAdvisor rating 4.0/5

Kapil S Couples - TripAdvisor review

It's a very good place to stay. it's near the metro & train station. The location is easy to find. It has quiet rooms with modern architecture. The cafeteria has amazing food options with very nice & friendly staff & services at desk & bar. So in conclusion, Ibis Moscow Kievskaya is a very good place to stay.

Dear Kapil S, Thank you for scoring your experience with us! I am happy to hear you enjoyed our excellent location, design concept and our team. We will be happy to welcome you back! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager

Best Choice to Stay in Moscow

TripAdvisor rating 5.0/5

mohamedoraby Solo travel - TripAdvisor review

The best thing is that they have standards so you don't need to worry about any unpleasant surprises, very clean and comfortable and well equipped room & bathroom, in front of Kievskaya Metro & Train.

Dear Mohamed O, Thank you for scoring high your experience with us. I am happy to hear you enjoyed our excellent location, quality of cleaning and our atmosphere. Our team will be happy to welcome you back! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager

Weekend in Moscow

TripAdvisor rating 5.0/5

kristof_endre Friends getaway - TripAdvisor review

Correct Hotel in the Centre of Moscow. Loceted directly next to the Kievskaya Railway station and the metro station. Well organized check-in and out. Helped to apply for Russian visa as well. Good buffet breakfast with a lot of choices.

Dear kristof_endre, Thank you for scoring high your experience with us. Our team is very happy that you enjoyed our excellent location and quality of breakfast. Our team will be happy to welcome you back! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager

Couldn't think of minor points-When in Moscow I'll be back...

TripAdvisor rating 4.0/5

xepmah64 Solo travel - TripAdvisor review

Location/logistics where top as being conveniently close to i.e. next to Kievskaya station which is metro & train hub to rest of Moscow. Hotel is perfect especially for serious private or business purpopes. Services, food and rooms where perfect making combination (service, price & location) great value for money. When you would stay here for party & clubbing you'd need to take a walk, cab or metro to preferred venue.

Dear xepmah64, I'm very glad to hear that you enjoyed your stay with us. It is a great pleasure to receive positive feedback. We will be glad to welcome you at ibis again! Best regards, ANASTASIA YURENSKAYA Quality & Service Culture Manager

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