ibis Moscow Kievskaya Hotel 3 stars

Much much better than before. Staff actually tried to help, and the room cleaning was carried out impeccably. The downside is the darkened restaurant and bar closed off by a line of stools. It looks so poor, such a bad way of doing it. Why block it off and why have all the lights turned off? You forced guests to go into the much less comfortable Novotel bar to find somewhere to sit. A bad mistake - what you said to customers was - "We are in such a bad financial position that the amount of money we will save by not having the lights on is critical to us".

Good location, good price-to-value ratio

Good location, quik check in, help with lugguage

My staying was very nice. It was my stay for business reason. For me it was critical place of hotel, breakfast and good WiFi connection … and quiet!! Everything was nice!

the personnel does a good job, very polite, attentive, tolerant to tired and whim guests. but the hotel is just dumb, located on top of a shopping mall, enormous mega-building taking entire block, small stand for taxis nearby is good; room clean and tidy but again just boring plain vanilla and I didn't like the water pressure -- easily too hot or too cold; breakfast was worst part of the stay perhaps -- poor choice and overcrowded tight food dispensing area, only two coffee machines and not enough mugs and people queuing and bumping into each other with their trays (with eggs and salted herring) near them; metal detectors and the security guards are obvious and in your way, military grade -looking professionals in suits and with very serious faces (good thing for safety? but I prefer places that don't need them at the entrance, receptions, cruising through bar late at night coldly looking into your eye ) .

clean

I like everything at all but the room service whenever I request it was unavailable I don’t know because of IBIS is a 3 star hotel May that’s why they didn’t provide the room service

Great location and personell.

Everything was good

Perfect location, shopping mall, metro stop right next door, easy to move around from here. One of the best IBIS hotels I have ever experienced, more spacious room and more modern lobby than I got used to in IBIS hotels. Staff was very helpful with good command of English. Check-in, check-out were smooth and very quick.

I stay here due to location for work reasons but whenever I may book Radisson across the road I book it

i didn't spect much from ibis. as a platinum member, i knew what i should get from which accor hotel brands. but this ibis Moscow Kievskaya gave mw the worse ibis experience ever, starting from the reservation process throughout the whole stay. the only good point is the location. the hotel is next to metro station where it connects to 3 metro lines and just crossing the street from a shopping mall.

The staff was very rude and not flexible. I frequently stay at IBIS so i was hoping in Moscow i will have the same experience like in other parts. They probably had a issue with the POS or with my card from my banks. I was ask to pay at check-in and i try to use my credit card ( the same that i used for booking on the Accor website) and they claimed it didn't work although the Amount was blocked in my account. They refused to give me the room although i showed them on my online Bank app that they reserved the money in my account and i told them i need to check with my bank till check out to see what happened. Still they didn't want to give me the room so i tried to used a credit card from another bank and it was still not working. Then i used the same card on an ATM and pay in cash . It was really a bad experience and very bad behavior from the reception staff. I lost 1 hour from a business meeting because of this situation and i still have around 300 euro blocked in my account that i need to clarify with the bank. This refusal to give me the room without prepayment or a approved credit card is something that i don't understand. Why i am a member if the Accor Hotel if i have no benefits? I was expecting more professionalism in every country from Accor Group.

The great value hotel is steps away from Kivesky Railway Station (35 mins from direct from VKO airport on the aeroexpress train) and Kievskaya metro station (line 3,4 and 5) direct to Kremlin, Red Square, Izmailovsky Souvenir market, Old Arbat Street and Komsomolskaya metro station which is next to Leningradsky Railway station (need to walk up a flight of over 20 steps) to take the high speed Sapsan train to St Petersburg. Across the street is the big and modern Evropeisky Shopping Centre. The hotel provides free visa support and all the staff are .very welcoming and helpful. Our room was clean and sound-proofed and has everything we needed except coffee making facilities. Bottled water was provided daily and best of all the air condition was running even though the outside temperature was below 20 degree C. Security was tight and we felt very safe. Each time we stepped into the hotel lobby, we had to walk through the metal detector and our backpacks would be checked. We have to use our room key card to take the elevator to our floor. The basic buffet breakfast was adequate

The hotel was located at the city center with a subway connection from Kievskaya stop directly to the Airport, Expo Center or all touristic places. The rooms are quiet,non-smoking, well furnished and clean. I would definately prefer to stay here again in my furher visits.