ibis Moscow Kievskaya Hotel 3 stars

Good location, very good staff. You need to do something with conditioning system. In winter it is quite hot in rooms and there is no way to get cool. When window is open it doesn't help to decrease the temperature in the room (+ with open window noise from streets is coming). So I would like to say thank you for hospitality. I was surprised with bar voucher - thank you!

I enjoyed staying in the Ibis hotel. It was clean, tidy, friendly, well situated and overall excellent. The only downside was that the heating was very warm and the air conditioning wasn't working to reduce the heat. Other than this I would definitely recommend this hotel and will visit again

Overall great experience.

I did a check-in at customer service front of the hotel. I was misunderstood about the Pre-Paid term because I'm having two trips before and didn't check my credit card statement (Pre-Paid is just an amount reservation). However, instead of explain this to me, the front service man and woman talked to me like I'm a funny guy who knows nothing. I've to searched myself a condition of pre-paid until I found out. Fornuately, there was another woman later and she talked nice to me and explained everything clearly.

A very good efficient service

Well, being part of Novotel group, facilities like hot water kettle, te, coffee, sachets not being provided in room. I had stayed in Par in Redission at St Petersburg was far superior then your hotel. Quite disappointed.

We were staying for one night only, but we enjoyed it. The hotel location is good, very good, hospitable and helpful staff. Clean and comfortable room.

Convenient location veri good service great breakfast slow Wifi

I know Ibis hotel and i always reserve with this brand. Modern hotel with good technology in all services, very clean, kind person at reception, in Moscow kievskaya the position is perfect cause i arrive from Vnukovo airport directly with aeroexpress to hotel.

i didn't spect much from ibis. as a platinum member, i knew what i should get from which accor hotel brands. but this ibis Moscow Kievskaya gave mw the worse ibis experience ever, starting from the reservation process throughout the whole stay. the only good point is the location. the hotel is next to metro station where it connects to 3 metro lines and just crossing the street from a shopping mall.

Glad to have free bottled water.

Friendly professional welcome. Fast check-in. Clean comfortable rooms. Very good breakfast.

The room is clean and comfortable, the service is good and the breakfast is satisfactory. Convenient transportation, near the subway station and shopping center.

Thank you for your hospitality. Special thanks to Jenna and Soleh from F&B. They deliver perfect service. I know Ibis hotels represent budget option of Accor hotels but nevertheless I think you should place a small kettle in rooms. Even if guests steal it from time to time. But sometimes I really needed hot water to take some medicine but nope, no kettle, dear guest. Housekeeping is great. FO is very helpful as well. Looking forward to staying with you again.

We spent 2 nights here and found the hotel very comfortable and situated in a great location to the metro. Most points of interest were only few metro stops away. Red Square was only 2 stops away. Reception staff were great. ( Thanks Diana and Yulia). There help and advice was really appreciated. Would definitely stay again.