ibis Moscow Kievskaya Hotel 3 stars

TripAdvisor rating 4.0/5 399 reviews
ibis Moscow Kievskaya
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+ 15 Services
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Room 1

Number of guests
Children's age

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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Moscow Kievskaya

Kievskaya Ulitsa
2
121059
moscow
russian federation

Tel: +74956605353

Fax: (+7)4957347360

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    VNUKOVO At 39km / 24.23 miles

  • By train

    KIEVSKSYA STATION At 0.1km / 0.06 miles

GPS :55.743431, 37.562524

Our accommodations

Standard Room with one double bed

  • Max. number of persons: 2
  • Area: From 16
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 16
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Room for 1 or 2 persons

  • Max. number of persons: 2
  • Area: From 16

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every day open from 12:00 to 23:00

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Ibis Kitchen

Type of cuisine: International

Photo non contractuelle / Strictly non binding

IBIS BAR

Photo non contractuelle / Strictly non binding

ibis Bar is the perfect place to relax at any time of the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Moscow Kievskaya

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,280 reviews

tripadvisor

TripAdvisor Rating 4.0/5

399 reviews

Business trip to Moscow

Customer review rating 4.5/5

Marco Solo - 30/11/2019 Confirmed reviews ALL

Nice and clear hotel, very comfy for centre Moscow, you have all you need without luxury. Most of all the price is due to location. To be improved the breakfast organisation.

I am satisfied.

Customer review rating 4.5/5

Oleg Business - 25/11/2019 Confirmed reviews ALL

As always I received the level of services I expected.

Consistency

Customer review rating 4.5/5

Gary H. Solo - 02/11/2019 Confirmed reviews ALL

The hotel is always very consistent, very accommodating and friendly.

Dear Gary H., We very much appreciate your comments regarding your stay at the ibis Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

good

Customer review rating 4.5/5

Anonymous Business - 02/11/2019 Confirmed reviews ALL

good organized, good room, good breakfast

Dear Guest, Thank you for scoring high your stay with us. We will be happy if you visit us again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Bad Staff

TripAdvisor rating 4.0/5

micukatalin Business - 28/10/2019 TripAdvisor review

The staff was very rude and not flexible. I frequently stay at IBIS so i was hoping in Moscow i will have the same experience like in other parts. They probably had a issue with the POS or with my card from my banks. I was ask to pay at check-in and i try to use my credit card ( the same that i used for booking on the Accor website) and they claimed it didn't work although the Amount was blocked in my account. They refused to give me the room although i showed them on my online Bank app that they reserved the money in my account and i told them i need to check with my bank till check out to see what happened. Still they didn't want to give me the room so i tried to used a credit card from another bank and it was still not working. Then i used the same card on an ATM and pay in cash . It was really a bad experience and very bad behavior from the reception staff. I lost 1 hour from a business meeting because of this situation and i still have around 300 euro blocked in my account that i need to clarify with the bank. This refusal to give me the room without prepayment or a approved credit card is something that i don't understand. Why i am a member if the Accor Hotel if i have no benefits? I was expecting more professionalism in every country from Accor Group.

Dear micukatalin. Thank you for taking the time to share your feedback. I am sorry to hear that you encountered such shortcomings. Let me kindly explain, that after an internal investigation, we found that the payment from your card was not charged in the hotel, you can contact the Bank to confirm this information. Please allow me to apologize on behalf of the hotel for the inconvenience, we are sorry that you lost 1 hour from a business meeting, but from our side money was not charged. We will be glad to see you again as our guest to correct negative impression! Sincerely, Elena Simone Guests Experience Manager

Basic room which was over priced. Plus the room only set up for one guest which given the price was not ideal

Customer review rating 4.5/5

Stephen P. Couples - 27/10/2019 Confirmed reviews ALL

Over priced

Bad receptionists - no hospitality

Customer review rating 4.5/5

P Solo - 25/10/2019 Confirmed reviews ALL

Room and location are good. Most staff at reception do not offer hospitality and are not service minded. I am silver member and ask for late checkout on 23rd Oct. Staff (Ladies) immediately said I could not do it as rooms were fully booked. They did not even looked at the system at all. I told her that I am Silver member and I was not satisfied. 10 mins later when I was back to my room, she did call me saying late checkout to 2 pm was fine. When I checked out, I saw the list of several rooms indicating late checkout at 2 pm. You can check the list of room on 23rd Oct.

Dear Guest, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Please allow me to apologize on behalf of the hotel. This is surely not the experience we strive for. In Ibis for the guests with silver status late checkout is possible at 2 pm, but only if we have availability. On that day 23.10, the administrator knew that the hotel is expected to 100% occupancy, but the supervisor saw that you were upset and into the charge offered you to checkout at 2 pm. We hope for your understanding and will be glad to see you again as our guest to correct negative impression! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Nice experience

Customer review rating 4.5/5

Mira Couples - 08/10/2019 Confirmed reviews ALL

The location was perfect, the staffs are nice, the room also great. As accor member, i get my complimentary drink that i can have it anytime. Eventhough their bar closed, i could have it at novotel bar. Really appreciated.

Dear Mira. Thank you for your appreciation. We are glad that you liked to stay with us, we will be happy if you visit us again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com
Customer review rating 4.5/5

Aomkaew Friends - 07/10/2019 Confirmed reviews ALL

Good hotel, good location near train station and departmentstore.

Dear Aomkaew, Thank you for scoring high your experience with us. I am happy to hear you enjoyed our excellent location. Our team will be happy to welcome you back! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Everything was great

Customer review rating 4.5/5

Astghik M. Business - 02/10/2019 Confirmed reviews ALL

Smooth. As always. I mentioned to FO that shower hose should be checked.

Dear Astghik M., We very much appreciate your comments regarding your stay at the ibis Moscow Kievskaya. It is always a pleasure to receive positive feedback. We look forward to welcoming you again. Warmest regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

good choice for budget hotel

Customer review rating 4.5/5

Ivy Families - 17/09/2019 Confirmed reviews ALL

safety check at entrance. good service at reception. small room but well equipped. transportation is very convenient. hope to add hot water cook for Chinese visitors.

Dear Ivy, Thank you for your wonderful feedback about your stay in Ibis Moscow Kievskaya! We are glad that we were able to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest! Sincerely, ELENA SIMONE Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

A good hotel

Customer review rating 4.5/5

Ana Friends - 02/09/2019 Confirmed reviews ALL

It has a good location, near Kievskaya Metro Station, 2 stops away from the Kremlin and 3 stops from the Red Square. You can easily get to Beloruskaya Station from where you can take the Aeroexpres to the airport. At 200 meters is a mall with a supermarket. The room was clean, soundproof and the breakfest was ok. I would stay here again.

Dear Ana, Thank you for scoring high your stay with us. I'm happy to hear that you enjoyed your stay with us. We will be glad if you visit us again! Best regards, ELENA SIMONE Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

New ,modern and extremely clean

Customer review rating 4.5/5

Spasova Couples - 24/08/2019 Confirmed reviews ALL

The hotel is close to the metro and trade centers,easy to reach Moscow city center. English speaking,supportive staff. Thanks!

Dear Ms Spasova, Thank you for scoring high your experience with us. I am happy to hear you enjoyed our excellent location. Our team will be happy to welcome you back! Best regards, LYUBAVA SELIVANOVA Personal Assistant to General Manager Acting Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Great location and nice property. The best ibis hotel i have ever been.

Customer review rating 4.5/5

Nonglak T. Solo - 19/08/2019 Confirmed reviews ALL

The property is new and located in the most convenient area with easy access to metro, department store, etc.

Dear Nonglak T., Thank you for scoring high your experience with us. I am happy to hear you enjoyed our excellent location. Our team will be happy to welcome you back! Best regards, LYUBAVA SELIVANOVA Personal Assistant to General Manager Acting Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Practical Accomodation

Customer review rating 4.5/5

Vlad Business - 15/08/2019 Confirmed reviews ALL

Good and well located Hotel.

Good but some crew is not unpleasant.

Customer review rating 4.5/5

Hyunha L. Families - 15/08/2019 Confirmed reviews ALL

Most are excellent, but except one. We were very tired becuz of using night train. So we check in 3 pm. But there is some problem to get my room key at that time, So first crew said that if you come back reception desk. But we are very tired so we wake up one day later. We wanna to enjoy breakfast but there is no key with cover insisting room number. I request that cover and 2 card key, second crew reject it cuz there is no more card cover. She said that card is last, and there is no card cover now. It seems like we lost our keys and cover. I can't under stand that Second crew's re-act until now. I dont understand why accor make online check in, Although this service dosent work proper. I just waste time to mobile check in following your apps pop-up. After that, I will never refer pop up of accor App for check in. Except that, All things are exclusive.

Very good hotel

Customer review rating 4.5/5

Lena Families - 11/08/2019 Confirmed reviews ALL

Located in a convenient and convenient location, near to the metro and shopping center.

Great

Customer review rating 4.5/5

Deborah D. Couples - 09/08/2019 Confirmed reviews ALL

Conveniently located, breakfast had lots of options but sometimes seemed rushed to be prepared. We were allowed to check in a little early to our room which was nice after After arriving early on an overnight train. The daily waters wear lovely. The staff was competent and helpful.

great stay

Customer review rating 4.5/5

T R. Solo - 27/07/2019 Confirmed reviews ALL

Perfect location beside a major train station, in spite of the big street construction right in front. breakfast had variety, room was comfortable. i would like to commend the Grigoriy Shevchenko, the duty manager, who sent me a cake and upgraded my room when i checked in during my birthday. It was very thoughtful and a wonderful way to start my first day in Russia.

It was nice to stay at your hotel!

Customer review rating 4.5/5

Shamil Business - 25/07/2019 Confirmed reviews ALL

Everything was fine. Thanks

Dear Shamil, I'm happy to hear that you enjoyed your stay with us. We will be glad to welcome you again! Best regards, LYUBAVA SELIVANOVA Personal Assistant to General Manager Acting Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com
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