Novotel Moscow Kievskaya Hotel 4 stars

Name: Novotel Moscow Kievskaya
Address: MOSCOW, 121059, RUSSIAN FEDERATION
Telephone: (+7)4956605353
Rating: 4.6

Customer review rating 4.6/5 5,021 reviews

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+ 22 Services

Novotel Moscow Kievskaya Hotel

Hotel that makes every moment matter

On behalf of the whole team, I am happy to welcome you to the Novotel Moscow Kievskaya. We will do everything possible to provide you with the brightest and most positive experience!

Natalia Grineva, Hotel Manager

Novotel Moscow Kievskaya is well located for both tourists and business travelers: just across the street is the Kievsky Railway Station, the subway and bus stations are 5-minute walk away. The Kremlin and Red Square are in 10 minutes by car, and the Moscow river enbankment with a river tram station is just a 5-minute walk away. Nearby there is a large mall Evropeiskiy with a movie theater. In a half-hour walk across the Borodino Bridge lies the Arbat district with its famous theaters and museums.

There are spacious rooms of various categories with free Wi-Fi, the InBalance by Novotel Wellness fitness center with a swimming pool and sauna, an underground parking, 12 meeting rooms and a Gourmetbar by Novotel restaurant with a picturesque view.

Hotel extras

Excellent location in the heart of the capital, near the metro and Kievsky train station
Contemporary rooms in various categories
Restaurant serving Russian and international cuisine and a cozy bar open 24/7
InBalance spa center with swimming pool
The ideal location for your business meetings and events

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- Optic fiber technology provides the highest possible speed of Internet connection.
Private indoor parkingPaying
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- French
- Russian
Reception open 24 hours a day
Laundry
- Dry cleaning / Ironing
- Shoe shine machine
Cash machine
Porter

Swimming pool
- Pool
- Indoor heated pool
Fitness centre
Well-being
- Hammam
- Sauna

BreakfastPaying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 h
- Opening hours : Week-end 24 h

12 Meeting room(s)
Self service business centre
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Swimming pool
Parking
Restaurant
Fitness centre
Sauna
Air conditioned
WIFI/Internet Access
Bar
Meetings and events

- Express check-in
- Express check-out
- Late Checkout
- High Speed WiFi
- High Speed internet
- WiFi at the hotel
- WiFi in the communal areas

Early check-in/Late check-out
- Express check-in
- Express check-out
- Late Checkout
WIFI/Internet Access
- High Speed WiFi
- High Speed internet
- WiFi at the hotel
- WiFi in the communal areas

- On site
- Public

PARKING(Extra)
- On site
- Public

1 Bar(s)
1 Restaurant(s)
Buffet (Extra)
- Cold snacks
- Hot meals

1 Bar(s)
1 Restaurant(s)
Breakfast(Extra)

Buffet (Extra)
Room service
- Cold snacks
- Hot meals

- Hammam
- Sauna room
- Covered
- On site

Spa - In Balance by Novotel
- Hammam
- Sauna room
Swimming pool - POOL
- Covered
- On site

- Indoor playground for children
- Play area
- Video game area

Services for children
- Indoor playground for children
- Play area
- Video game area

11 Meeting room(s)
Self service business center

11 Meeting room(s)
Business centre

Self service business center

- 202 non-smoking rooms
- 202 rooms
- 6 floors
- 6 rooms for people with reduced mobility
- English
- French
- Russian
- Plugs and converters available on desks
- Shoe shine machine
- 100% non-smoking hotel
- Air Conditioning
- Pressing
- Iron at reception
- Luggage storage
- Porter
- Safe deposit box at reception

Hotel informations
- 202 non-smoking rooms
- 202 rooms
- 6 floors
- 6 rooms for people with reduced mobility
Languages spoken at the hotel
- English
- French
- Russian
Our rooms fittings
- Plugs and converters available on desks
- Shoe shine machine
Service And Equipment
- 100% non-smoking hotel
- Air Conditioning
- Pressing
Services available at reception
- Iron at reception
- Luggage storage
- Porter
- Safe deposit box at reception

Hotel location

Novotel Moscow Kievskaya

Kievskaya Ulitsa
2
121059 moscow
russian federation

Tel: +74956605353

Fax: (+7)4992401051

Contact email :

Check-in from 14h00

Check out up to 12h00

By plane
VNUKOVO At 39km / 24.23 miles
By train
KIEVSKSYA STATION At 0.1km / 0.06 miles

GPS :55.743431, 37.562524

Our accommodation(s)

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs. .

Rooms (4)
Suite (1)

Superior Room with double bed

Accessible room

Max. number of persons: 3
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Business Room with 1 double bed

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Room, 2 Single Size Beds

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Executive Room with one double bed and sofa

Max. number of persons: 4
Area: From 38 m² / 409 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Rooms

Our restaurants and bars

GOURMET BAR BY NOVOTEL

Type of cuisine: International

Enjoy breakfast, lunch and dinner in the convivial setting of the restaurant, which overlooks the picturesque landscape of the surroundings of Moscow. Special menu available for events and business activities.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

NOVOTEL BAR

At the bar or in the main hall, you are surrounded by an atmosphere of high-quality service. The bar menu offers drinks for business meetings and getting together with friends. The Novotel hotel bar is open 7 days a week, 24 hours a day.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 12
Maximum size: 176 m²
Maximum capacity: 160 people
Maximum banquet capacity: 100 people

Find out more

Generally fine with some "BUT"s

Arseniy Solo - 02/02/2021 Confirmed reviews ALL

Was a generally good 2-weeks stay in the hotel, which mostly met my expectations. I have to mention few negative moments, however: 1. Cleaning. I've ordered few cocktails — the dirty glasses have been staying in my room for the next three days, even though the room have been cleaned 1-2 times a day. 2. My number should've been upgraded due to Gold Accor status. Never was, even though there were free rooms for an upgrade. 3. Got a compliment with fruits and deserts — all cool, but after I've informed staff about my keto-diet, which means no sugar-no carbs, I've expected to be contacted next day with some alternative. Never happened. Doesn't matter at all, but feels like "We've done our formal stuff here and don't care" 4. Booking my room for a first night of this stay, couldn't reach anyone at the hotel number from official website — it seems like it just hasn't been working for a few days without any alternative. Except for the points above, was a cool stay. 6 as I don't feel like I'd recommend this experience to some of my friends

Dear Arseniy. At first, we would like to thank you for choosing our hotel for your stay. We really appreciate your loyalty and we will be glad to welcome you one more time to make your stay as enjoyable as possible. Thank you for your valuable comments. I shared your feedback with our staff and hotel management. Let me kindly explain that according to ALL loyalty program by ACCOR an upgrade is available upon occupansy on the day of arrival. Unfortunately, on the day of your arrival, all the Executive rooms were occupied, we could only offer you accomodation in Suite with an additional payment of 1500 rubles per day. We would like to sincerely apologize for this issue and for the inconvenience caused. We look forward to welcoming you again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

had a hole in my mattress

sdfsdf23f Business - 14/12/2020 TripAdvisor review

i have fallen into my mattress as it was broken. didn't bother to change room in the middle of the night. bad matteress == bad sleep room was clean and otherwise had nice table to work on. but mattress was an annoyance

Dear sdfsdf23f. Thank you for taking your time to share you experience regarding your stay in our hotel. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to meet you again. Sincerely, Elena Simone Guests Experience Manager

Zero

Alex Business - 30/11/2020 Confirmed reviews ALL

Well, I won’t recommend this hotel for anyone to staying in. During my staying there i faced many challenges which I haven’t in my whole life. Reception guy, luinid or whatever his name stole my 500€ and said no he didn’t while my check in passport control. During my sleeping, i heard a gun shot, someone killed another, people fighting, doing this and that; too rude staff, managers doing nothing at all, disrespectful, arrogant. About Cleaning ; wasn’t too clean, water problems, reception trying always to scam or lie to you, looking at you like you are a pocket of money for them. Stay away from this place!!!

Dear Alex. Thank you for writing a review. We noticed that you have a sense of humor. But for our foreign guests, this information may seem strange. Therefore, we conducted an investigation, talked to Leonid and found out that You did not want him to scan the migration card that was in your passport. But these are the rules for registering foreign guests. You lost 500$? This is a very important matter, you need to report it to the police and we will provide video from the security cameras. We are sincerely sorry that you are not satisfied with the service, but the situations you describe have no proof. We always understand the guests and meet them halfway, but your feedback just shocked me. I will be happy to answer all your questions personaly. Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good stay

Anonymous Couples - 24/11/2020 Confirmed reviews ALL

Generally was good. Check in was really nice. The receptionist was very friendly. The only con is probably the fire alarm in the room. It has a flash light, so it’s quite annoying having that light flashing near the bed at night.

Dear Guest. Thank you for taking the time to rate your stay with us. We are very glad you enjoyed it. We hope to welcome you back! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Artjom Business - 22/11/2020 Confirmed reviews ALL

Inadequate security measures at the entrance, manned with inadequate personnel. Unpleasant check-in experience.

Dear Artjom. Thank you for taking your time to share you experience regarding your stay in our hotel. Please allow me to apologize on behalf of the hotel. This is surely not the experience we strive for. We appreciate your comments as they will definitely help us to improve our service. Additional training and conversations were held with our staff to improve service. Look forward to seeing you again. Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Nice stay in the city center

Dmitry Solo - 01/11/2020 Confirmed reviews ALL

Staff was very nice. Everything was clean, fast and safe

Dear Dmitry, Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Disappointment again

Geoffrey S. Business - 18/10/2020 Confirmed reviews ALL

If you offer something to customers - especially when they did not even ask for it - then you must deliver. The Russian Roulette of Will They/Won't They clean my room is bad enough, but having this after they said "tell us when you would like your room serviced" is beyond a joke. If you are not going to do it then don't offer it. I had the room serviced at the time I asked ONCE. On 2 days I had to call continuously to reception to get them to do it at all. Then we have the lottery of "What will they change?" Towels? Sometimes. Even after they had cleaned the room - no towels - TWICE. I made 3 calls over one hour to try and get some towels - to be told on the final call "They came to your room but you were not there." A lie - they went to the wrong room. How do I know? when she finally brought the towels she had another set - so she had obviously been to the wrong room. And she almost threw the towels at me. The staff at the Ibis have a "that'll do" attitude - literally everyone thinks, "just get rid of this person - that'll do." From check in through breakfast and bar staff to housekeeping everything i s"that'll do." That was why I stopped staying at the Ibis and went to the Adagio which is the complete opposite - they always over-perform. But adagio prices were insane so I tried Ibis. Never again.

Dear Geoffrey S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. As for the delivery of towels to the room, we will definitely find out and we will have a conversation with the employee. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Love this place

Ruslan Friends - 15/09/2020 Confirmed reviews ALL

I try to come here on monthly bases just to get quite weekend in very loud Moscow Great spa zone gives you full relaxation without traveling outside of the city Fantastic staff ! Very welcome, nice, sensitive for your requests & wishes ! Special thanks to Daria on front desk - always shows VIP welcoming All rooms - Standard to Suits are nice, clean, comfortable. This hotel good for everyone: businessman, couple, family with kids. Once you stay here I’m sure that will be always your residence in Moscow

Dear Ruslan. Thank you for your wonderful feedback about your stay in Novotel Moscow Kievskaya! We are very happy that we were able to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good stay

Oleg Couples - 09/09/2020 Confirmed reviews ALL

Everything was great, did not have any problems. Than you so much!

Dear Oleg, Thank you for taking the time to rate your stay with us. We are very glad you enjoyed it. We hope to welcome you back! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

great hotel

R. D. Business - 20/08/2020 Confirmed reviews ALL

had a great experience, staff is very friendly and well trained.

Dear D. R., We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Unprofessional experience

Anonymous Families - 18/08/2020 Confirmed reviews ALL

Check-in was not smooth. Our Lux room was never cleaned over 4 days. We had to wait for bringing a baby cot almost 1 day, even though it was indicated in the reservation. Room service was very good and nice.

Dear Maxim, Thank you for taking the time to write a review. The opinion of our guests is really important to us, because it is you who help us to become better! All comments are forwarded to the hotel manager. Let me inform you that cleaning is really only carried out on request, this decision was made by the head office in France and agreed in all countries for the safety of our guests, in connection with COVID19. Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

great location

Andrey M. Business - 27/03/2020 Confirmed reviews ALL

everything easy, fast and excellent breakfast

Dear Andrey M., thank you for the sharing your opinion about our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

well located, clean, tidy, friendly

Ekaterina Business - 25/02/2020 Confirmed reviews ALL

well located, clean, tidy, friendly

Уважаемая Ekaterina K., Спасибо большое за великолепный отзыв о пребывании в нашем отеле! Мы рады, что Вы хорошо провели у нас время и надеемся скоро увидеть Вас снова. С уважением, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Very good location, breakfast, service

Anonymous Business - 24/02/2020 Confirmed reviews ALL

Staying in this hotel already 2nd time, and will definitely stay more. Very good location, just 3min from Metro statiin, great connections to airports or any Moscow district. Big shopping mall in the same building, even better just accross the street. Hotel itself is great, both room and breakfast. As well.as pool and fitness center. Recommended!

Dear Armands S., We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

such an amazing hotel

Alan G. Couples - 20/02/2020 Confirmed reviews ALL

Absolutely fabulous hotel and room design, location of the Front Office and restaurant, open mind and polite staff, late check-out as complimentary benefit - there are things made my stay amazing and memorable. But i expected more from breakfast for this price. I’m sure i’ll be back soon. My heart belongs to Accor Family. You really made me feel welcome!

Dear Alan G., Thank you for the time you took to fill out the questionnaire on the results of your stay. I'm glad that you have positive overall impression about the hotel. Each guest feedback for us really contributes to our development and valuable feedback allows us to eliminate the emerging shortcomings to improve service. Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Good place

Anonymous Business - 19/02/2020 Confirmed reviews ALL

Good hotel very close to the Kyevskaya station, clean and comfortable.

Dear Guest, Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Excellent as well

Alex S. Solo - 19/02/2020 Confirmed reviews ALL

Excellent as well

Dear Alex S., Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Novotel standing

ElianeValerie66 Business - 19/02/2020 TripAdvisor review

Novotel standing implying cleaness, service level, etc. The hotel is very well located, with Metro next door - 15 minutes from touristic sites - Bolshoi/Kremlin - Very good and wide breakfast choices.

Dear ElianeValerie66, Thank you for scoring your experience with us. We will be glad to welcome you back at Novotel Moscow Kievskayal! Best regards, Elena Simone Guests Experience Manager

Well Located

Drew Business - 06/02/2020 Confirmed reviews ALL

I was originally booked into th eIBIS hotel. But it seems that they were overbooked and I was upgraded to the Novotel.

Dear Drew, Thank you for taking the time to share your feedback. Let me kindly explain that we relocated you complimentary due to high occupancy, but we can not provide free breakfast, just accommodation. We hope to welcome you back to our hotel very soon! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Hotspot in Moscow

Paoxx Friends - 03/02/2020 Confirmed reviews ALL

We had a very comfortable stay in Novotel Kievskaya, front desk was very attentive and helpful since we came to check in during late night. It was pretty nice vacation time, we definitely back here again.

Dear PaoxX, Thank you for your wonderful feedback about your stay in Novotel Moscow Kievskaya! We are very happy that we were able to meet your expectations. We will be glad to see you again as our guest! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

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