Novotel Moscow Kievskaya

Novotel Moscow Kievskaya 4 stars

Customer review rating (ALL Rating) 4.4/5 1,521 reviews

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Hotel extras

  • Excellent location in the heart of the capital, near the metro and Kievsky train station

  • Contemporary rooms in various categories

  • Restaurant serving Russian and international cuisine and a cozy bar open 24/7

  • InBalance spa center with swimming pool

  • The ideal location for your business meetings and events

ALLSAFE approved hotel

Hotel location

Novotel Moscow Kievskaya

Kievskaya Ulitsa, 2
121059 MOSCOW
Russia

GPS:55.743431, 37.562524

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GOURMET BAR BY NOVOTEL

Enjoy breakfast, lunch and dinner in the convivial setting of the restaurant, which overlooks the picturesque landscape of the surroundings of Moscow. Special menu available for events and business activities.

Our accommodation(s)

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs. .

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,521 reviews

TripAdvisor Rating  4.0/5  489 reviews

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Hotel is good but reception staff is not kind wellcoming and not smiling

Dear Mr. S., Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Look forward to serving you again. Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Perfect location

TripAdvisor rating 4.0/5

CashForPassion Business - TripAdvisor review

Perfect location. Walking distance to big shopping mall. Two metro stations are nearby. Nice environment. Rooms are clean and tidy. Price is reasonable for such location. Suggested for business trip...

Dear CashForPassion, thank you a lot for your feedback! Have a nice day, and you are welcome! Kind regards, guest experience manager.

disappointment

Customer review rating 2.0/5

Anton Families - Confirmed reviews ALL

Disappointment is the best word for describing our one day experience. Our family arrived to Moscow at 5 am. We left our luggage at 7 am in the hotel. The manager said that we could check in after 12 pm. We backed to the hotel at 14:45, we received the key only 15:15. Our children (3 and 7 years old) had almost slept at this time in a hall. When we went up to the room, staff was making bed still. Then we found garbage under a bed. At the end we didn't find a blanket for our children.

Dear Anton, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to serving you again. Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Brilliant customer services and location

TripAdvisor rating 5.0/5

TripMeNowSucker Couples - TripAdvisor review

First of all, due to the sanctions I wasn't able to use my international cards for payment in Moscow. Therefore, I would to say a massive thank you to Polina (at the front desk) for her outstanding support in getting everything ready for me on how to settle for the hotel.

Dear TripMeNowSucker! Thank you a lot for your feedback! You are welcome! Kind regards, Guest Experience Manager.

Excellent location within minutes to Metro/train station

Customer review rating 5.0/5

James V. V. Couples - Confirmed reviews ALL

Firstly, I would like to send our massive thank you to Polina (Reception Desk), she has been an outstanding person towards the customers. Very polite, very detailed and always willing to go the extra mile to assist the customers.

Dear James van V., We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

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Other web-users rate our hotel

  • 685 reviews 9.3/10 Location
  • 995 reviews 7.4/10 Room
  • 723 reviews 8/10 Service
  • 17 reviews 8.1/10 WiFi
  • 413 reviews 7.5/10 Cleanliness
  • 329 reviews 7.5/10 Breakfast
  • 230 reviews 6.5/10 Wellness Area
  • 228 reviews 9.3/10 Vibe

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