Novotel Moscow Kievskaya Hotel 4 stars

I TRAVEL MOSCOW EVERY 3 MONTH, IT WAS MY EVER BEST STAY AT YOUR HOTEL. REALLY EVERYTHING WAS GREAT. CLEAN ROOM, HELPFUL RECEPTION, KIND STAFFS, MODERN HOTEL, GREAT LOCATION, NICE ROOM SERVICE AND VERY NICE HOUSEKEEPING SERVICE. I AM THANKFUL FOR SUCH LEADERSHIP TO MANAGE THIS HOTEL IN VERY NICE SITUATION. CERTAINLY I WILL BACK TO YOUR HOTEL

All is good

Hotel was comfortable as usual. Just a little bit too long check in procedures.

Good size room, working AC, nice shower, clean environment. The hotel is across the sreet from a large mall and the metro station so getting places was super easy. Very pleased with my 1 week stay.

All is well except the lift, you need to link all lifts.

I like Novotel comfort but this time I was upgraded to a suit, which makes it even better experience.

Nice hotel and stayed there before but what really frustrated me this time is that every single day we had issues with the payment. First day it seemed the incorrect amount was taken from my credit card. Then every single day I had to pay for the room additionally (for staying longer) and issues with the 'deposit'. Even when asking to take enough deposit from the card so I wouldn't need to come back to the reception, I was still requested the next day to come back to the reception. Every single day my room key needed to be reprogrammed. Several days when asking to extend my room, I was still called the next day asking at which time I would be checking out since nobody had extended the stay in the system... Very frustrating and time consuming where we all needed to focus on our meetings.

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Clean room, good aminity and good breakfast

The hotel very close to MRT and shopping center, fast food restaurant which is easy to staying and travelling around Moscow.

This was my first visit to Moscow. I found this hotel to be very convenient with the Metro station and a shopping mall within a short walking distance. The rooms were clean, comfort, and modern with all the expected amenities. The front desk staff took note of my request for connecting rooms and pre-assigned the connecting rooms for me accordingly, which is very good service since many other hotel staff would not give special attention to this.

Check in Process smooth, well received as Platinum member, got upgraded in a nice Suite room. Staff friendly and attending. Check out automatically, good and fast Service. Restaurant for dinner was not so nice, Quality of the Food below average, staff Needs to be trained better too, e.g. ordered a bottle of red wine, first choice was out of stock, second just filled into the glass without letting me taste first, then filled only the glass of my wife, not mine… Breakfast was ok. Security Level is very good. Location is very good too, Metro next buliding, Shopping malls too, a lot of Restaurants as well.

As usual I had a good time in your hotel, but sometimes in my room I could smell a stink coming from the bathroom drains.

The actual room is totally different from the photo on the website. The bathroom design is fit for our family because of lack of piracy. This is very disappointing for me. The breakfast is so various and tasty. The dining place is so cosy.

Comfortable rooms, clean, nicely located, good breakfast and restaurant, nice gym and Spa.