Novotel Moscow Kievskaya Hotel 4 stars

I am a "Gold" status member of ALL Accor but I've received very disappointing service-below the standard of the Accor Group-from the Novotel Moscow Kievskaya hotel. I've received an unfriendly and rude attitude from the one of the receptionists during my check-in process. I had to wait about 40 minutes to received my room key although I already did the online check-in through the ALL Accor mobile application. I've already sent a complain e-mail to the hotel but they didn't reply my e-mail. The superior room they provided did not match my request and my replacement room was actually a downgraded room because it was a room without sofabed. My reservation was a superior room with sofabed. As a Gold status of ALL Accor member, I will have a chance to be given an upgrade room if available. In fact, instead giving an upgraded room they gave me a downgraded room. My online booking member price through the ALL Accor mobile application was more expensive than the published rate listed on the hotel lobby screen. Room cleanliness needs to be improved. It was a very disappointing staycation at Novotel Moscow Kievskaya hotel.

Over the bed there were a couple of fire alarms that flashed with light periodically. Could not get good sleep because of that. Worse stay ever.

very very nice and all was peerfect

I had an enjoyable weekend staycation at the Novotel Moscow Kievskaya Hotel. My little disappointed at this time is only because the hotel didn't upgraded my room although I have a Gold status of my ALL Accor member. Previously, I always had my room upgraded by the hotel. Overall, I am extremely satisfied staying in this hotel. I will recommend or coming back to stay in this hotel.

We just noticed, that only one pair of shoes was provided, though there were 3 of us (2 grown up and 1 baby). We didn't find any tea spoons also( Because of my previous experience of staying at hotels all over the world, at least one bathrobe for person should be provided, if there is spa service included. However our stay at the hotel was really nice and we are thankful for this.

The stay was good, however, the bathroom sink drain was slow and the mini fridge was too small. In addition, the hallways were not air conditioned.

Nice place

My stay was ok. However, there were some matters that I found surprising. I asked for additional blankets and was brought separately two blankets and two blanket covers. For me personally to put the blanket inside the blanket cover. In general, I can do that and do it all the time at home, or in the camp when I was a teenager. But I was a bit surprised to see that in a 4* hotel. The lock on the door in one of the bathrooms was broken and was lying on the floor) We were a bit surprised with juices at the breakfast that were just standing there like in a grocery store, i.e. were not poured to any specific dish but were in their packs. This was jus a bit unusual. The staff member at the swimming pool was openly and very loudly scolding a cleaning lady. We felt sorry for the poor cleaning lady as the discussion between the reception specialist and her was extremely unpleasant. In general, the stay was good. Just all these little details that I have never noticed before in Novotel hotels.

Everything was good but the breakfast was not as good as it should be in a four star hotel.

i have fallen into my mattress as it was broken. didn't bother to change room in the middle of the night. bad matteress == bad sleep room was clean and otherwise had nice table to work on. but mattress was an annoyance

Novotel standing implying cleaness, service level, etc. The hotel is very well located, with Metro next door - 15 minutes from touristic sites - Bolshoi/Kremlin - Very good and wide breakfast choices.

Check in Process smooth, well received as Platinum member, got upgraded in a nice Suite room. Staff friendly and attending. Check out automatically, good and fast Service. Restaurant for dinner was not so nice, Quality of the Food below average, staff Needs to be trained better too, e.g. ordered a bottle of red wine, first choice was out of stock, second just filled into the glass without letting me taste first, then filled only the glass of my wife, not mine… Breakfast was ok. Security Level is very good. Location is very good too, Metro next buliding, Shopping malls too, a lot of Restaurants as well.

I am generally a hardcore Accor fan but the last stay of my family has left a bitter taste, i have booked in the hotel for my wife and two daughters using my reward points and the booking was done in my wife name, the site did not give any message or so that i need to be present to utilize my reward points. On arrival at the hotel my family was asked to pay the complete amount before checkin and also my 22000 points were taken away , so i landed up paying the full amount and losing my complete point. The matter was reported to accor group but they did not even respond to the query. I thought that its a "SERVICE INDUSTRY" , unfortunately i feel Accor group is losing its grip on it, being a Platinum member last year i now have big doubts that i will use the group. Please be careful while using the so called Reward Points and read between the Lines.

Good hotel, good location , but the quality of the staff need to be improved. Guards partly very unfriendly, and most of them speak no word English, reception staff was very good and speak good English. In the restaurant only one lady speak English, the Bar staff was more busy with themselves instead the take care for the fustomers

Pros: location, contemporary interior, nice pool. Cons: the pool water temperature was a bit colder than expected; i am not sure if it's monitored. The hallway air temperature was warmer than expected; again, i am not sure if it's monitored. There were no teaspoons/knife/bathrobe in the room, had to request them separately. There were too many security personnel around the property. The nearby construction noise was bothersome at certain days/times. The pillows were not very comfortable.