Novotel Moscow Kievskaya Hotel 4 stars

TripAdvisor rating 4.5/5 393 reviews
Novotel Moscow Kievskaya
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Hotel extras

  • Excellent location in the heart of the capital, near the metro and Kievsky train station

  • Contemporary rooms in various categories

  • Restaurant serving Russian and international cuisine and a cozy bar open 24/7

  • InBalance spa center with swimming pool

  • The ideal location for your business meetings and events

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Moscow Kievskaya

Kievskaya Ulitsa
2
121059
moscow
russian federation

Tel: +74956605353

Fax: (+7)4992401051

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    VNUKOVO At 39km / 24.23 miles

  • By train

    KIEVSKSYA STATION At 0.1km / 0.06 miles

GPS :55.743431, 37.562524

Our accommodations

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs. .

Superior Room with double bed

  • Max. number of persons: 3
  • Area: From 25
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Business Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 25
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with one double bed and sofa

  • Max. number of persons: 4
  • Area: From 38
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Suite with king-size bed and sofa

  • Max. number of persons: 4
  • Area: From 49
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

GOURMET BAR BY NOVOTEL

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Enjoy breakfast, lunch and dinner in the convivial setting of the restaurant, which overlooks the picturesque landscape of the surroundings of Moscow. Special menu available for events and business activities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVOTEL BAR

Photo non contractuelle / Strictly non binding

At the bar or in the main hall, you are surrounded by an atmosphere of high-quality service. The bar menu offers drinks for business meetings and getting together with friends. The Novotel hotel bar is open 7 days a week, 24 hours a day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 176

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Moscow Kievskaya

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,250 reviews

tripadvisor

TripAdvisor Rating 4.5/5

393 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Administration

Customer review rating 4.6/5

Anonymous Business - 25/11/2019 Confirmed reviews ALL

Nice hotel and stayed there before but what really frustrated me this time is that every single day we had issues with the payment. First day it seemed the incorrect amount was taken from my credit card. Then every single day I had to pay for the room additionally (for staying longer) and issues with the 'deposit'. Even when asking to take enough deposit from the card so I wouldn't need to come back to the reception, I was still requested the next day to come back to the reception. Every single day my room key needed to be reprogrammed. Several days when asking to extend my room, I was still called the next day asking at which time I would be checking out since nobody had extended the stay in the system... Very frustrating and time consuming where we all needed to focus on our meetings.

Dear Guest, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Let me kindly explain that you made five separate bookings, in this case, we do not have the technical possibility to create a single key for all reservations. As well to earn points correctly on your platinum card, then you need to pay for the reservation every day separately. Thank you for understanding. Look forward to serving you again. Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Work and relax

Customer review rating 4.6/5

Costa Business - 24/11/2019 Confirmed reviews ALL

.

Good hospitality

Customer review rating 4.6/5

Noppadol C. Friends - 22/10/2019 Confirmed reviews ALL

Clean room, good aminity and good breakfast

Dear Noppadol C., We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Good location and nice lobby area

Customer review rating 4.6/5

Anurak Families - 21/10/2019 Confirmed reviews ALL

The hotel very close to MRT and shopping center, fast food restaurant which is easy to staying and travelling around Moscow.

Dear Anurak, We are thrilled that you enjoyed! We are very pleased that we were able to meet your expectations and you were satisfied with the level of service and quality of services. Thank you for taking the time to review and we hope to see you again soon. Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Troublefree. Good service. Great location

Customer review rating 4.6/5

Supak L. Families - 20/10/2019 Confirmed reviews ALL

This was my first visit to Moscow. I found this hotel to be very convenient with the Metro station and a shopping mall within a short walking distance. The rooms were clean, comfort, and modern with all the expected amenities. The front desk staff took note of my request for connecting rooms and pre-assigned the connecting rooms for me accordingly, which is very good service since many other hotel staff would not give special attention to this.

Dear Supak L.! Thank you for choosing Novotel Moscow Kievskaya! Thank you for taking a few minutes of your free time to share your opinions and impressions regarding your personal experience of staying at our hotel. We are very pleased that we were able to meet your expectations and you were satisfied with the level of service and quality of services. We will be glad to see you visiting us again! See you next time! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Modern hotel at good location

TripAdvisor rating 4.5/5

DanielS22116 Couples - 16/10/2019 TripAdvisor review

Check in Process smooth, well received as Platinum member, got upgraded in a nice Suite room. Staff friendly and attending. Check out automatically, good and fast Service. Restaurant for dinner was not so nice, Quality of the Food below average, staff Needs to be trained better too, e.g. ordered a bottle of red wine, first choice was out of stock, second just filled into the glass without letting me taste first, then filled only the glass of my wife, not mine… Breakfast was ok. Security Level is very good. Location is very good too, Metro next buliding, Shopping malls too, a lot of Restaurants as well.

Dear DanielS22116, We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments concerning quality of the food in the restaurant will be transferred to restaurant manager for improving these minuses. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Elena Simone Guests Experience Manager

Good experience but can improve

Customer review rating 4.6/5

Enrico Business - 15/10/2019 Confirmed reviews ALL

As usual I had a good time in your hotel, but sometimes in my room I could smell a stink coming from the bathroom drains.

Dear Enrico, We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. We have worked on your comments and corrected the shortcomings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Not bad experience

Customer review rating 4.6/5

Mr C. Families - 07/10/2019 Confirmed reviews ALL

The actual room is totally different from the photo on the website. The bathroom design is fit for our family because of lack of piracy. This is very disappointing for me. The breakfast is so various and tasty. The dining place is so cosy.

Dear Mr C.. Thank you for the time you took to give us feedback about your stay. It is extremely important for us that every guest of the hotel feel comfortable and safe. We strive to improve the service every day focusing on the wishes of our guests. We are very glad that you liked our breakfast and dining place. Unfortunately all the superior rooms in the hotel and bathroom design looks the same. But we also have a Suite and Executive rooms, which are larger in area have more privacy. Once again, thank you for sharing your feedback with us and we hope to welcome you next time! Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

I highly recommend this hotel

Customer review rating 4.6/5

Marie Business - 07/10/2019 Confirmed reviews ALL

Comfortable rooms, clean, nicely located, good breakfast and restaurant, nice gym and Spa.

Dear Marie, We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com
Customer review rating 4.6/5

Anonymous Business - 04/10/2019 Confirmed reviews ALL

This is the fourth or fifth time I stay in your hotel and of course I felt good . I have only 2 remarks : a) the water in the swimming pool is at all times far too cold b) I accept the fact that the full payment has to be made in advance but , as for the extras , I am quite disappointed of that . This time I paid in advance my full 10 days staying and I was offered to have a few thousands Rubles blocked so to enjoy those services such as bar ,restaurant and so on . I refused ; I don't think it's fair .

Dear Carlo, I am happy to hear that you enjoyed your stay. It is always a pleasure to receive positive feedback from loyal guests. Regarding remarks, I'd like kindly to clarify: a) the water in the pool is 27-28 degrees b) deposit for extras, in the hotel rules says: upon check-in the Guest is required to make a deposit for extra services in amount of 5000 rub per room for full period of stay. In the case of expenditure of previously paid-in deposit by the Guest, the hotel reserves the right to require extra amount as a deposit for future expenses. The bill for the extra paid services can be allocated to the general account of the Guest by the Guest's request and in case of paid-in deposit (or a guarantee of payment of additional costs). The final settlement is made upon the Guest’s departure. In case of refusal of the Guest to make a deposit for extra charges, allocating of additional services to the general account of Guest is not possible. In that case all services are paid at the point of sale by cash or credit card by the Guest in Russian rubles. We will be glad to welcome you again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

ok

Customer review rating 4.6/5

Hamza Couples - 01/10/2019 Confirmed reviews ALL

average

Dear Hamza, Thank you for your feedback. It's a great pity that we were not able to meet expectations. Could you write what happened to my mail h8…, so we can make error corrections. Your valuable comments and observations will be considered by the hotel management. We look forward to welcoming you again! Best regards, ELENA SIMONE Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

EXPORT SALES MANAGER

Customer review rating 4.6/5

Andre K. Business - 30/09/2019 Confirmed reviews ALL

For a quick business visit and to be quick to several places inside Moscow, perfect

Dear Andre K.. Your feedback is very important to our team. Our team is very happy that we met your expectations! Your valuable comments and observations will be considered by the hotel management. We look forward to welcoming you again, Warmest regards, ELENA SIMONE Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Wonderfully Helpful and Welcoming Reception Staff & Very Comfortable Stay in a Very Located Area

Customer review rating 4.6/5

Mrs C. C. Y. Couples - 25/09/2019 Confirmed reviews ALL

We were so warmly welcomed as we checked in. Prior to that I made a mistake with my booking, it was so efficiently sorted out with the help of Ms Julia , Reservation Manager. Thank you again. Rooms are very clean, comfortable and well provided. Hotel is so conveniently located , near to a nice shopping centre and metro is so close by to the metro. We had a memorable stay and we certainly feel this hotel is highly recommended.

Dear Chung, We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, ELENA SIMONE Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Disappointing experience

Customer review rating 4.6/5

Sj Business - 22/09/2019 Confirmed reviews ALL

I have been staying at Novotel Moscow on all my visits. However in this stay I was very disappointed as there was construction work going on all around the hotel at night which made it impossible to sleep even on the higher floor rooms. On my complaining to the reception staff I was told that they cannot do anything about it and this issue has been there since months. The hotel should have put an alert on its website about this so that we could have booked a different hotel. The hotel has changed very high tariff/rate which is not justified keeping in view the inconvenience caused to me.

Dear SJ, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. We will be glad to see you again as our guest to correct negative impression! Kind regards, ELENA SIMONE Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Pleasant

Customer review rating 4.6/5

Vers Business - 22/09/2019 Confirmed reviews ALL

Sustainable quality

Dear Vers, Thank you for scoring high your stay with us. We will be happy if you visit us again! Best regards, ELENA SIMONE Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Great hotel with friendly stuff

Customer review rating 4.6/5

Yury Couples - 18/09/2019 Confirmed reviews ALL

It is the second time I am staying in Novotel Moscow Kievskaya and I really appreciate all services and great atmosphere in the hotel with friendly and helpful stuff. The hotel situated in proximity to everything and has excellent facilities like gym and spa. My room was having everything I needed and a very comfortable bed what is important for sleeping. I would highly recommend the hotel to anyone.

Dear Yury, We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ELENA SIMONE Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Clean and convenient location

Customer review rating 4.6/5

R. L. Couples - 09/09/2019 Confirmed reviews ALL

+ Good experience, room is clean and the room size is ok. 3 mins walk from Metro station of Line 5 which is convenience. Breakfast taste good and has variety of choices which is great. Birthday card and cake as surprise gift on my husband birthday. - 6 nights stay, however hair conditioner, body lotion and dental set only provide on request, need to request daily.

Dear R. L., Thank you for your positive feedback and high quality assessment. We are very glad that you liked our birthday gift for your husband. We will be happy to welcome you back again! Best regards, ELENA SIMONE Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com
Customer review rating 4.6/5

Anonymous Families - 08/09/2019 Confirmed reviews ALL

Very friendly personnel at the front desk upon check-in and check-out. Tidy and nicely decorated rooms.

Dear Guest! Thank you for choosing Novotel! Thank you for taking a few minutes of your free time to share your opinions and impressions regarding your personal experience of staying at our hotel. We are very pleased that we were able to meet your expectations and you were satisfied with the level of service and quality of services. We will be glad to see you visiting us again! See you next time! Best regards, ELENA SIMONE Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Comfortable enough

Customer review rating 4.6/5

Yuchi Business - 08/09/2019 Confirmed reviews ALL

I always stay this hotel in Moscow, and there has never been a problem.

Dear Yuchi, Thank you for scoring your experience with us. We will be glad to welcome you back at our hotel! Best regards, ELENA SIMONE Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

A very enjoyable stay

Customer review rating 4.6/5

Jonathan S. Families - 01/09/2019 Confirmed reviews ALL

Room was a reasonable size and was cleaned to a very high standard. Hotel offers great value for money if booked in advance.

Dear Jonathan S., Thank you for your positive feedback and high quality assessment. We will be happy to welcome you back again! Best regards, ELENA SIMONE Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com
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