Novotel Moscow Kievskaya Hotel 4 stars

Check in Process smooth, well received as Platinum member, got upgraded in a nice Suite room. Staff friendly and attending. Check out automatically, good and fast Service. Restaurant for dinner was not so nice, Quality of the Food below average, staff Needs to be trained better too, e.g. ordered a bottle of red wine, first choice was out of stock, second just filled into the glass without letting me taste first, then filled only the glass of my wife, not mine… Breakfast was ok. Security Level is very good. Location is very good too, Metro next buliding, Shopping malls too, a lot of Restaurants as well.

As usual I had a good time in your hotel, but sometimes in my room I could smell a stink coming from the bathroom drains.

The actual room is totally different from the photo on the website. The bathroom design is fit for our family because of lack of piracy. This is very disappointing for me. The breakfast is so various and tasty. The dining place is so cosy.

Comfortable rooms, clean, nicely located, good breakfast and restaurant, nice gym and Spa.

This is the fourth or fifth time I stay in your hotel and of course I felt good . I have only 2 remarks : a) the water in the swimming pool is at all times far too cold b) I accept the fact that the full payment has to be made in advance but , as for the extras , I am quite disappointed of that . This time I paid in advance my full 10 days staying and I was offered to have a few thousands Rubles blocked so to enjoy those services such as bar ,restaurant and so on . I refused ; I don't think it's fair .

average

For a quick business visit and to be quick to several places inside Moscow, perfect

We were so warmly welcomed as we checked in. Prior to that I made a mistake with my booking, it was so efficiently sorted out with the help of Ms Julia , Reservation Manager. Thank you again. Rooms are very clean, comfortable and well provided. Hotel is so conveniently located , near to a nice shopping centre and metro is so close by to the metro. We had a memorable stay and we certainly feel this hotel is highly recommended.

I have been staying at Novotel Moscow on all my visits. However in this stay I was very disappointed as there was construction work going on all around the hotel at night which made it impossible to sleep even on the higher floor rooms. On my complaining to the reception staff I was told that they cannot do anything about it and this issue has been there since months. The hotel should have put an alert on its website about this so that we could have booked a different hotel. The hotel has changed very high tariff/rate which is not justified keeping in view the inconvenience caused to me.

Sustainable quality

It is the second time I am staying in Novotel Moscow Kievskaya and I really appreciate all services and great atmosphere in the hotel with friendly and helpful stuff. The hotel situated in proximity to everything and has excellent facilities like gym and spa. My room was having everything I needed and a very comfortable bed what is important for sleeping. I would highly recommend the hotel to anyone.

+ Good experience, room is clean and the room size is ok. 3 mins walk from Metro station of Line 5 which is convenience. Breakfast taste good and has variety of choices which is great. Birthday card and cake as surprise gift on my husband birthday. - 6 nights stay, however hair conditioner, body lotion and dental set only provide on request, need to request daily.

Very friendly personnel at the front desk upon check-in and check-out. Tidy and nicely decorated rooms.

I always stay this hotel in Moscow, and there has never been a problem.

Room was a reasonable size and was cleaned to a very high standard. Hotel offers great value for money if booked in advance.