Novotel Moscow Kievskaya Hotel 4 stars

Was a generally good 2-weeks stay in the hotel, which mostly met my expectations. I have to mention few negative moments, however: 1. Cleaning. I've ordered few cocktails — the dirty glasses have been staying in my room for the next three days, even though the room have been cleaned 1-2 times a day. 2. My number should've been upgraded due to Gold Accor status. Never was, even though there were free rooms for an upgrade. 3. Got a compliment with fruits and deserts — all cool, but after I've informed staff about my keto-diet, which means no sugar-no carbs, I've expected to be contacted next day with some alternative. Never happened. Doesn't matter at all, but feels like "We've done our formal stuff here and don't care" 4. Booking my room for a first night of this stay, couldn't reach anyone at the hotel number from official website — it seems like it just hasn't been working for a few days without any alternative. Except for the points above, was a cool stay. 6 as I don't feel like I'd recommend this experience to some of my friends

i have fallen into my mattress as it was broken. didn't bother to change room in the middle of the night. bad matteress == bad sleep room was clean and otherwise had nice table to work on. but mattress was an annoyance

Well, I won’t recommend this hotel for anyone to staying in. During my staying there i faced many challenges which I haven’t in my whole life. Reception guy, luinid or whatever his name stole my 500€ and said no he didn’t while my check in passport control. During my sleeping, i heard a gun shot, someone killed another, people fighting, doing this and that; too rude staff, managers doing nothing at all, disrespectful, arrogant. About Cleaning ; wasn’t too clean, water problems, reception trying always to scam or lie to you, looking at you like you are a pocket of money for them. Stay away from this place!!!

Generally was good. Check in was really nice. The receptionist was very friendly. The only con is probably the fire alarm in the room. It has a flash light, so it’s quite annoying having that light flashing near the bed at night.

Inadequate security measures at the entrance, manned with inadequate personnel. Unpleasant check-in experience.

Staff was very nice. Everything was clean, fast and safe

If you offer something to customers - especially when they did not even ask for it - then you must deliver. The Russian Roulette of Will They/Won't They clean my room is bad enough, but having this after they said "tell us when you would like your room serviced" is beyond a joke. If you are not going to do it then don't offer it. I had the room serviced at the time I asked ONCE. On 2 days I had to call continuously to reception to get them to do it at all. Then we have the lottery of "What will they change?" Towels? Sometimes. Even after they had cleaned the room - no towels - TWICE. I made 3 calls over one hour to try and get some towels - to be told on the final call "They came to your room but you were not there." A lie - they went to the wrong room. How do I know? when she finally brought the towels she had another set - so she had obviously been to the wrong room. And she almost threw the towels at me. The staff at the Ibis have a "that'll do" attitude - literally everyone thinks, "just get rid of this person - that'll do." From check in through breakfast and bar staff to housekeeping everything i s"that'll do." That was why I stopped staying at the Ibis and went to the Adagio which is the complete opposite - they always over-perform. But adagio prices were insane so I tried Ibis. Never again.

I try to come here on monthly bases just to get quite weekend in very loud Moscow Great spa zone gives you full relaxation without traveling outside of the city Fantastic staff ! Very welcome, nice, sensitive for your requests & wishes ! Special thanks to Daria on front desk - always shows VIP welcoming All rooms - Standard to Suits are nice, clean, comfortable. This hotel good for everyone: businessman, couple, family with kids. Once you stay here I’m sure that will be always your residence in Moscow

Everything was great, did not have any problems. Than you so much!

Novotel standing implying cleaness, service level, etc. The hotel is very well located, with Metro next door - 15 minutes from touristic sites - Bolshoi/Kremlin - Very good and wide breakfast choices.

Check in Process smooth, well received as Platinum member, got upgraded in a nice Suite room. Staff friendly and attending. Check out automatically, good and fast Service. Restaurant for dinner was not so nice, Quality of the Food below average, staff Needs to be trained better too, e.g. ordered a bottle of red wine, first choice was out of stock, second just filled into the glass without letting me taste first, then filled only the glass of my wife, not mine… Breakfast was ok. Security Level is very good. Location is very good too, Metro next buliding, Shopping malls too, a lot of Restaurants as well.

I am generally a hardcore Accor fan but the last stay of my family has left a bitter taste, i have booked in the hotel for my wife and two daughters using my reward points and the booking was done in my wife name, the site did not give any message or so that i need to be present to utilize my reward points. On arrival at the hotel my family was asked to pay the complete amount before checkin and also my 22000 points were taken away , so i landed up paying the full amount and losing my complete point. The matter was reported to accor group but they did not even respond to the query. I thought that its a "SERVICE INDUSTRY" , unfortunately i feel Accor group is losing its grip on it, being a Platinum member last year i now have big doubts that i will use the group. Please be careful while using the so called Reward Points and read between the Lines.

Good hotel, good location , but the quality of the staff need to be improved. Guards partly very unfriendly, and most of them speak no word English, reception staff was very good and speak good English. In the restaurant only one lady speak English, the Bar staff was more busy with themselves instead the take care for the fustomers

Pros: location, contemporary interior, nice pool. Cons: the pool water temperature was a bit colder than expected; i am not sure if it's monitored. The hallway air temperature was warmer than expected; again, i am not sure if it's monitored. There were no teaspoons/knife/bathrobe in the room, had to request them separately. There were too many security personnel around the property. The nearby construction noise was bothersome at certain days/times. The pillows were not very comfortable.

It is my favorite hotel in Moscow for the following reasons: 1) it is ideally placed for voyagers who arrive and leavr by flight; 2) just across the road is huge mall with a number of places to eat (my favorite one is Urjuk - uzbek restaurant); 3) there is excellent spa with wonderful sauna anf hammam. Rooms are clean, cozy and absolutely silent! The restaurant in the hotel ensures rich breakfasts. I am staing this hotel each my arrival in Moscow since 2015 and never was disappointed.