Novotel Moscow Kievskaya Hotel 4 stars

If you offer something to customers - especially when they did not even ask for it - then you must deliver. The Russian Roulette of Will They/Won't They clean my room is bad enough, but having this after they said "tell us when you would like your room serviced" is beyond a joke. If you are not going to do it then don't offer it. I had the room serviced at the time I asked ONCE. On 2 days I had to call continuously to reception to get them to do it at all. Then we have the lottery of "What will they change?" Towels? Sometimes. Even after they had cleaned the room - no towels - TWICE. I made 3 calls over one hour to try and get some towels - to be told on the final call "They came to your room but you were not there." A lie - they went to the wrong room. How do I know? when she finally brought the towels she had another set - so she had obviously been to the wrong room. And she almost threw the towels at me. The staff at the Ibis have a "that'll do" attitude - literally everyone thinks, "just get rid of this person - that'll do." From check in through breakfast and bar staff to housekeeping everything i s"that'll do." That was why I stopped staying at the Ibis and went to the Adagio which is the complete opposite - they always over-perform. But adagio prices were insane so I tried Ibis. Never again.

I try to come here on monthly bases just to get quite weekend in very loud Moscow Great spa zone gives you full relaxation without traveling outside of the city Fantastic staff ! Very welcome, nice, sensitive for your requests & wishes ! Special thanks to Daria on front desk - always shows VIP welcoming All rooms - Standard to Suits are nice, clean, comfortable. This hotel good for everyone: businessman, couple, family with kids. Once you stay here I’m sure that will be always your residence in Moscow

Everything was great, did not have any problems. Than you so much!

had a great experience, staff is very friendly and well trained.

Check-in was not smooth. Our Lux room was never cleaned over 4 days. We had to wait for bringing a baby cot almost 1 day, even though it was indicated in the reservation. Room service was very good and nice.

everything easy, fast and excellent breakfast

well located, clean, tidy, friendly

Staying in this hotel already 2nd time, and will definitely stay more. Very good location, just 3min from Metro statiin, great connections to airports or any Moscow district. Big shopping mall in the same building, even better just accross the street. Hotel itself is great, both room and breakfast. As well.as pool and fitness center. Recommended!

Absolutely fabulous hotel and room design, location of the Front Office and restaurant, open mind and polite staff, late check-out as complimentary benefit - there are things made my stay amazing and memorable. But i expected more from breakfast for this price. I’m sure i’ll be back soon. My heart belongs to Accor Family. You really made me feel welcome!

Good hotel very close to the Kyevskaya station, clean and comfortable.

Excellent as well

Novotel standing implying cleaness, service level, etc. The hotel is very well located, with Metro next door - 15 minutes from touristic sites - Bolshoi/Kremlin - Very good and wide breakfast choices.

I was originally booked into th eIBIS hotel. But it seems that they were overbooked and I was upgraded to the Novotel.

We had a very comfortable stay in Novotel Kievskaya, front desk was very attentive and helpful since we came to check in during late night. It was pretty nice vacation time, we definitely back here again.

Whilst the room was clean, quiet and comfortable, the whole experience was spoiled by the complete lack of welcome at the reception arrival. I don't think I even saw a smile on the receptionist, let alone any words of welcome (did somebody die??) - the whole conversation was stupid - "You have already paid for one night, do you want to cancel this and pay for the whole two nights at the end, or to continue as it is?" - why am I even being asked this, seems stupid to me, should have been explained? The whole conversation focussed around finance. Didn't even ask me if it was first time to the hotel, nor where I was coming from, or offer to help on anything else to do with the stay. He pointed out where the lifts were and that was it. No introduction to the hotel facilities, no real feeling of warmth or welcome, it was so off hand, it came across as completely rude. I have never before experienced such a bad welcome at a hotel, and for this reason, will not return to Novotel Kievskaya. In this day, when there is so much more competition in the hotel space, and with other options such as Airbnb, you should be doing everything to make guests feel welcome - why not offer them a free tea or coffee as a welcome token? (doesn't cost much to provide!) More importantly, why not introduce the restaurants (i.e. sell!!!), bar, pool, gym, let alone any other facilities that the hotel offers, probably a lot that I am not even aware of. If its too much for the receptionist to tell the guest, why not give them an introduction letter. When people stay in a hotel, they want to feel welcome, warm and happy! Human touch is very important.