Novotel Moscow Kievskaya Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 5,419 reviews

ALLSAFE approved hotel

Novotel Moscow Kievskaya
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+ 22 Services

Hotel extras

  • Excellent location in the heart of the capital, near the metro and Kievsky train station

  • Contemporary rooms in various categories

  • Restaurant serving Russian and international cuisine and a cozy bar open 24/7

  • InBalance spa center with swimming pool

  • The ideal location for your business meetings and events

Hotel location

Novotel Moscow Kievskaya

Kievskaya Ulitsa
2
121059 moscow
russian federation

Tel: +74956605353

Fax: (+7)4992401051

Check-in from 15h00

Check out up to 12h00

  • By plane

    VNUKOVO At 39km / 24.23 miles

  • By train

    KIEVSKSYA STATION At 0.1km / 0.06 miles

GPS :55.743431, 37.562524

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 11 Meeting rooms
  • Business Center
    • Self service business center
Hotel Services And Equipments
  • Hotel informations
    • 202 rooms
    • 6 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 202 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • Russian
    • English
    • French
  • Laundry / Valet Services
    • Pressing
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • PARKING Additional charge
    • On site
    • Public
Well-being
  • POOL
    • Covered
    • On site
  • In Balance by Novotel
    • On site
    • Sauna room
    • Hammam
Family
  • Services for children
    • Video game area
    • Play area
    • Indoor playground for children

Our accommodation(s)

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs. .

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 176

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Moscow Kievskaya

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,419 reviews

TripAdvisor Rating 4.5/5

453 reviews

Nice holidays

Customer review rating 4.0/5

Ekaterina Couples - 18/11/2021 Confirmed reviews ALL

Location is the best, rooms are really nice, cleaning is good, but the service was so slow this time, but i would come here again and still can recommend this hotel

Уважаемая Екатерина! Добрый день! Благодарим Вас за обратную связь. Будем рады видеть Вас вновь! Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com
Customer review rating 2.5/5

Anonymous Business - 06/10/2021 Confirmed reviews ALL

The front desk needs to beultilingual and efficient

Dear Guest! Thank you for leaving a review. Your comments are very important to us. We were saddened to learn that your holiday was marred by the above items. Additional trainings and conversations were held with the employees of the economic service and the reception in order to better and faster respond to requests. I sincerely apologize for the inconvenience caused. I hope you will give us a chance to correct your impressions. Sincerely, Elizaveta Kuznetsova Personal Assistant to General Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good but not great as before

Customer review rating 3.0/5

Marco Couples - 02/10/2021 Confirmed reviews ALL

Room was nice, upgrade provided but some other details typical for 4 stars hotel were missed, ie some services had to be requested three time, inexperience team, just to mention some.

Dear Marco, Thank you for your rating and your continued loyalty to the Accor chain. It is very important for us to receive feedback. We are constantly working to offer the most comfortable conditions of stay for each of our guests. Therefore, the comments received by you will be forwarded to the heads of the relevant departments for prompt correction of the minuses. We look forward to your next visit and hope that we can correct this impression. Best wishes, Elizaveta Kuznetsova Personal Assistant to General Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Well located, nice rooms, good service

Customer review rating 5.0/5

Jarek Business - 26/09/2021 Confirmed reviews ALL

I am a frequent customer of this hotel, good location near metro, good service and nice, tidy rooms

Dear Jarek, Thank you for your positive feedback and high quality assessment. We will be happy to welcome you back again! Best regards, Elizaveta Kuznetsova Personal Assistant to General Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good location and price to quality

Customer review rating 4.5/5

Andreas Business - 13/09/2021 Confirmed reviews ALL

Good quality at decent prices easily accessible

Dear Andreas, Thank you for your appreciation. We are glad that you liked to stay with us, we will be happy if you visit us again! Best regards, Elizaveta Kuznetsova Personal Assistant to General Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

A disappointing staycation

TripAdvisor rating 1.0/5

maqiraz 21/08/2021 TripAdvisor review

I am a "Gold" status member of ALL Accor but I've received very disappointing service-below the standard of the Accor Group-from the Novotel Moscow Kievskaya hotel. I've received an unfriendly and rude attitude from the one of the receptionists during my check-in process. I had to wait about 40 minutes to received my room key although I already did the online check-in through the ALL Accor mobile application. I've already sent a complain e-mail to the hotel but they didn't reply my e-mail. The superior room they provided did not match my request and my replacement room was actually a downgraded room because it was a room without sofabed. My reservation was a superior room with sofabed. As a Gold status of ALL Accor member, I will have a chance to be given an upgrade room if available. In fact, instead giving an upgraded room they gave me a downgraded room. My online booking member price through the ALL Accor mobile application was more expensive than the published rate listed on the hotel lobby screen. Room cleanliness needs to be improved. It was a very disappointing staycation at Novotel Moscow Kievskaya hotel.

Dear maqiraz, Thank you for your feedback about your stay in Ibis Moscow Kievskaya! We are sad that we were unable to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest to correct negative impression! Sincerely, Elizaveta Kuznetsova Personal assistant to general manager

Got tortured while sleep

Customer review rating 0.5/5

Maria Solo - 20/08/2021 Confirmed reviews ALL

Over the bed there were a couple of fire alarms that flashed with light periodically. Could not get good sleep because of that. Worse stay ever.

Dear Maria! Thank you for taking the time to share your opinion about your stay at Adagio Moscow Kievskaya. We are very sorry that your holiday was interrupted by the activation of the fire alarm. Unfortunately, this triggering was caused by a violation of fire safety rules by one of the hotel guests, the consequences of which were immediately eliminated. We will be glad if you come back to us again and enjoy the services of the health complex. Best wishes, Elizaveta Kuznetsova, Personal Assistant to General Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

perfect

Customer review rating 5.0/5

Anonymous Couples - 14/08/2021 Confirmed reviews ALL

very very nice and all was peerfect

Dear Guest, Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, Елизавета Кузнецова Личный ассистент генерального управляющего NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Enjoyable weekend staycation

Customer review rating 4.5/5

A W. Solo - 10/08/2021 Confirmed reviews ALL

I had an enjoyable weekend staycation at the Novotel Moscow Kievskaya Hotel. My little disappointed at this time is only because the hotel didn't upgraded my room although I have a Gold status of my ALL Accor member. Previously, I always had my room upgraded by the hotel. Overall, I am extremely satisfied staying in this hotel. I will recommend or coming back to stay in this hotel.

Dear A W, Thank you for your appreciation. We are glad that you liked to stay with us, we will be happy if you visit us again! Best regards, Elizaveta Kuznetsova Personal assistant to general manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Nice and comfortable

Customer review rating 4.0/5

Tati Families - 28/07/2021 Confirmed reviews ALL

We just noticed, that only one pair of shoes was provided, though there were 3 of us (2 grown up and 1 baby). We didn't find any tea spoons also( Because of my previous experience of staying at hotels all over the world, at least one bathrobe for person should be provided, if there is spa service included. However our stay at the hotel was really nice and we are thankful for this.

Dear Tatiana K., We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Konopleva, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good, but could have been better!

Customer review rating 3.0/5

O Solo - 02/07/2021 Confirmed reviews ALL

The stay was good, however, the bathroom sink drain was slow and the mini fridge was too small. In addition, the hallways were not air conditioned.

Dear Guest, Thank you for your feedback about your stay in Ibis Moscow Kievskaya! We are sad that we were unable to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest to correct negative impression! Sincerely, Maria Konopleva, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Well located

Customer review rating 5.0/5

Anonymous Couples - 28/06/2021 Confirmed reviews ALL

Nice place

Dear Aboufeit Djibrine! Thank you for your wonderful feedback about your stay in Ibis Moscow Kievskaya! We are very happy that we were able to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest! Sincerely, Maria Konopleva, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com
Customer review rating 3.5/5

Anna Families - 19/05/2021 Confirmed reviews ALL

My stay was ok. However, there were some matters that I found surprising. I asked for additional blankets and was brought separately two blankets and two blanket covers. For me personally to put the blanket inside the blanket cover. In general, I can do that and do it all the time at home, or in the camp when I was a teenager. But I was a bit surprised to see that in a 4* hotel. The lock on the door in one of the bathrooms was broken and was lying on the floor) We were a bit surprised with juices at the breakfast that were just standing there like in a grocery store, i.e. were not poured to any specific dish but were in their packs. This was jus a bit unusual. The staff member at the swimming pool was openly and very loudly scolding a cleaning lady. We felt sorry for the poor cleaning lady as the discussion between the reception specialist and her was extremely unpleasant. In general, the stay was good. Just all these little details that I have never noticed before in Novotel hotels.

Dear Anna! Thank you for leaving a review. Your comments are very important to us. We were saddened to learn that your holiday was marred by the above items. Additional trainings and conversations were held with the staff of the economic service and the spa in order to better and faster respond to requests. I sincerely apologize for the inconvenience caused. I hope you will give us a chance to correct your impressions. Sincerely, Elizaveta Kuznetsova Personal assistant to General Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Very good location for the meetings in the city

Customer review rating 4.0/5

Purnanand P. Business - 06/05/2021 Confirmed reviews ALL

Everything was good but the breakfast was not as good as it should be in a four star hotel.

Dear Purnanand P., Thank you very much for taking the time to share your impressions. This feedback helps us to find the weak points in our work and to improve them. We will definitely pass on your feedback to our chefs and will try to do our best to ensure that every guest is satisfied with a visit to our restaurants. We hope to see you at our hotel again! Sincerely, Elizaveta Kuznetsova Personal assistant to general manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

had a hole in my mattress

TripAdvisor rating 3.0/5

sdfsdf23f Business - 14/12/2020 TripAdvisor review

i have fallen into my mattress as it was broken. didn't bother to change room in the middle of the night. bad matteress == bad sleep room was clean and otherwise had nice table to work on. but mattress was an annoyance

Dear sdfsdf23f. Thank you for taking your time to share you experience regarding your stay in our hotel. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to meet you again. Sincerely, Elena Simone Guests Experience Manager

Novotel standing

TripAdvisor rating 4.0/5

ElianeValerie66 Business - 19/02/2020 TripAdvisor review

Novotel standing implying cleaness, service level, etc. The hotel is very well located, with Metro next door - 15 minutes from touristic sites - Bolshoi/Kremlin - Very good and wide breakfast choices.

Dear ElianeValerie66, Thank you for scoring your experience with us. We will be glad to welcome you back at Novotel Moscow Kievskayal! Best regards, Elena Simone Guests Experience Manager

Modern hotel at good location

TripAdvisor rating 4.0/5

DanielS22116 Couples - 16/10/2019 TripAdvisor review

Check in Process smooth, well received as Platinum member, got upgraded in a nice Suite room. Staff friendly and attending. Check out automatically, good and fast Service. Restaurant for dinner was not so nice, Quality of the Food below average, staff Needs to be trained better too, e.g. ordered a bottle of red wine, first choice was out of stock, second just filled into the glass without letting me taste first, then filled only the glass of my wife, not mine… Breakfast was ok. Security Level is very good. Location is very good too, Metro next buliding, Shopping malls too, a lot of Restaurants as well.

Dear DanielS22116, We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments concerning quality of the food in the restaurant will be transferred to restaurant manager for improving these minuses. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Elena Simone Guests Experience Manager

Rewards Point Taken and also Full amount in for the room

TripAdvisor rating 1.0/5

Praveen P Family - 13/06/2019 TripAdvisor review

I am generally a hardcore Accor fan but the last stay of my family has left a bitter taste, i have booked in the hotel for my wife and two daughters using my reward points and the booking was done in my wife name, the site did not give any message or so that i need to be present to utilize my reward points. On arrival at the hotel my family was asked to pay the complete amount before checkin and also my 22000 points were taken away , so i landed up paying the full amount and losing my complete point. The matter was reported to accor group but they did not even respond to the query. I thought that its a "SERVICE INDUSTRY" , unfortunately i feel Accor group is losing its grip on it, being a Platinum member last year i now have big doubts that i will use the group. Please be careful while using the so called Reward Points and read between the Lines.

Dear Praveen P, Thank you for taking the time to tell us about your experience at the Novotel Moscow Kievskaya. I am sorry that your experience did not meet your expectations. Please be assured that your comments were passed to the hotel management. Sincerely, LYUBAVA SELIVANOVA Personal Assistant to General Manager

Good Hotel, good Location, but Staff Must be improved

TripAdvisor rating 4.0/5

Mike J Business - 11/06/2019 TripAdvisor review

Good hotel, good location , but the quality of the staff need to be improved. Guards partly very unfriendly, and most of them speak no word English, reception staff was very good and speak good English. In the restaurant only one lady speak English, the Bar staff was more busy with themselves instead the take care for the fustomers

Dear Mike J, Thank you for taking the time to share your feedback and rate your stay with us. I will surely pass your valuable comments to our team and the hotel management. We hope to welcome you back to our hotel very soon! Sincerely, LYUBAVA SELIVANOVA Personal Assistant to General Manager

Good 4 star hotel with a few minor issues

TripAdvisor rating 4.0/5

Oleg B Friends getaway - 19/05/2019 TripAdvisor review

Pros: location, contemporary interior, nice pool. Cons: the pool water temperature was a bit colder than expected; i am not sure if it's monitored. The hallway air temperature was warmer than expected; again, i am not sure if it's monitored. There were no teaspoons/knife/bathrobe in the room, had to request them separately. There were too many security personnel around the property. The nearby construction noise was bothersome at certain days/times. The pillows were not very comfortable.

Dear Oleg B, Thank you for taking the time to tell us about your experience at the Novotel Moscow Kievskaya. I am happy to hear you enjoyed our excellent location and the hotel interior. I am sorry to hear that you faced some shortcomings during your stay. Please be assured your valuable comments will be given proper attention. We will be happy if you visit us again! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager

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