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Novotel Moscow Kievskaya Hotel 4 stars

Customer review rating 4.6/5 4,749 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Moscow Kievskaya
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Hotel extras

  • Excellent location in the heart of the capital, near the metro and Kievsky train station

  • Contemporary rooms in various categories

  • Restaurant serving Russian and international cuisine and a cozy bar open 24/7

  • InBalance spa center with swimming pool

  • The ideal location for your business meetings and events

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Moscow Kievskaya

Kievskaya Ulitsa
2
121059
moscow
russian federation

Tel: +74956605353

Fax: (+7)4992401051

Check-in from 14h00

Check out up to 12h00

  • By plane

    VNUKOVO At 39km / 24.23 miles

  • By train

    KIEVSKSYA STATION At 0.1km / 0.06 miles

GPS :55.743431, 37.562524

Our accommodation(s)

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs. .

Superior Room with double bed

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Business Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with one double bed and sofa

  • Max. number of persons: 4
  • Area: From 38 m² / 409 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

GOURMET BAR BY NOVOTEL

Type of cuisine: International

Enjoy breakfast, lunch and dinner in the convivial setting of the restaurant, which overlooks the picturesque landscape of the surroundings of Moscow. Special menu available for events and business activities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVOTEL BAR

Non contractual photo

At the bar or in the main hall, you are surrounded by an atmosphere of high-quality service. The bar menu offers drinks for business meetings and getting together with friends. The Novotel hotel bar is open 7 days a week, 24 hours a day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 176 m²

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Moscow Kievskaya

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,749 reviews

tripadvisor

TripAdvisor Rating 4.5/5

423 reviews

Disappointment again

Customer review rating 4.6/5

Geoffrey S. Business - 18/10/2020 Confirmed reviews ALL

If you offer something to customers - especially when they did not even ask for it - then you must deliver. The Russian Roulette of Will They/Won't They clean my room is bad enough, but having this after they said "tell us when you would like your room serviced" is beyond a joke. If you are not going to do it then don't offer it. I had the room serviced at the time I asked ONCE. On 2 days I had to call continuously to reception to get them to do it at all. Then we have the lottery of "What will they change?" Towels? Sometimes. Even after they had cleaned the room - no towels - TWICE. I made 3 calls over one hour to try and get some towels - to be told on the final call "They came to your room but you were not there." A lie - they went to the wrong room. How do I know? when she finally brought the towels she had another set - so she had obviously been to the wrong room. And she almost threw the towels at me. The staff at the Ibis have a "that'll do" attitude - literally everyone thinks, "just get rid of this person - that'll do." From check in through breakfast and bar staff to housekeeping everything i s"that'll do." That was why I stopped staying at the Ibis and went to the Adagio which is the complete opposite - they always over-perform. But adagio prices were insane so I tried Ibis. Never again.

Love this place

Customer review rating 4.6/5

Ruslan Friends - 15/09/2020 Confirmed reviews ALL

I try to come here on monthly bases just to get quite weekend in very loud Moscow Great spa zone gives you full relaxation without traveling outside of the city Fantastic staff ! Very welcome, nice, sensitive for your requests & wishes ! Special thanks to Daria on front desk - always shows VIP welcoming All rooms - Standard to Suits are nice, clean, comfortable. This hotel good for everyone: businessman, couple, family with kids. Once you stay here I’m sure that will be always your residence in Moscow

Dear Ruslan. Thank you for your wonderful feedback about your stay in Novotel Moscow Kievskaya! We are very happy that we were able to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good stay

Customer review rating 4.6/5

Oleg Couples - 09/09/2020 Confirmed reviews ALL

Everything was great, did not have any problems. Than you so much!

Dear Oleg, Thank you for taking the time to rate your stay with us. We are very glad you enjoyed it. We hope to welcome you back! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

great hotel

Customer review rating 4.6/5

R. D. Business - 20/08/2020 Confirmed reviews ALL

had a great experience, staff is very friendly and well trained.

Dear D. R., We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Unprofessional experience

Customer review rating 4.6/5

Anonymous Families - 18/08/2020 Confirmed reviews ALL

Check-in was not smooth. Our Lux room was never cleaned over 4 days. We had to wait for bringing a baby cot almost 1 day, even though it was indicated in the reservation. Room service was very good and nice.

Dear Maxim, Thank you for taking the time to write a review. The opinion of our guests is really important to us, because it is you who help us to become better! All comments are forwarded to the hotel manager. Let me inform you that cleaning is really only carried out on request, this decision was made by the head office in France and agreed in all countries for the safety of our guests, in connection with COVID19. Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

great location

Customer review rating 4.6/5

Andrey M. Business - 27/03/2020 Confirmed reviews ALL

everything easy, fast and excellent breakfast

Dear Andrey M., thank you for the sharing your opinion about our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

well located, clean, tidy, friendly

Customer review rating 4.6/5

Ekaterina Business - 25/02/2020 Confirmed reviews ALL

well located, clean, tidy, friendly

Уважаемая Ekaterina K., Спасибо большое за великолепный отзыв о пребывании в нашем отеле! Мы рады, что Вы хорошо провели у нас время и надеемся скоро увидеть Вас снова. С уважением, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Very good location, breakfast, service

Customer review rating 4.6/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

Staying in this hotel already 2nd time, and will definitely stay more. Very good location, just 3min from Metro statiin, great connections to airports or any Moscow district. Big shopping mall in the same building, even better just accross the street. Hotel itself is great, both room and breakfast. As well.as pool and fitness center. Recommended!

Dear Armands S., We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

such an amazing hotel

Customer review rating 4.6/5

Alan G. Couples - 20/02/2020 Confirmed reviews ALL

Absolutely fabulous hotel and room design, location of the Front Office and restaurant, open mind and polite staff, late check-out as complimentary benefit - there are things made my stay amazing and memorable. But i expected more from breakfast for this price. I’m sure i’ll be back soon. My heart belongs to Accor Family. You really made me feel welcome!

Dear Alan G., Thank you for the time you took to fill out the questionnaire on the results of your stay. I'm glad that you have positive overall impression about the hotel. Each guest feedback for us really contributes to our development and valuable feedback allows us to eliminate the emerging shortcomings to improve service. Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Good place

Customer review rating 4.6/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

Good hotel very close to the Kyevskaya station, clean and comfortable.

Dear Guest, Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Excellent as well

Customer review rating 4.6/5

Alex S. Solo - 19/02/2020 Confirmed reviews ALL

Excellent as well

Dear Alex S., Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Novotel standing

TripAdvisor rating 4.5/5

ElianeValerie66 Business - 19/02/2020 TripAdvisor review

Novotel standing implying cleaness, service level, etc. The hotel is very well located, with Metro next door - 15 minutes from touristic sites - Bolshoi/Kremlin - Very good and wide breakfast choices.

Dear ElianeValerie66, Thank you for scoring your experience with us. We will be glad to welcome you back at Novotel Moscow Kievskayal! Best regards, Elena Simone Guests Experience Manager

Well Located

Customer review rating 4.6/5

Drew Business - 06/02/2020 Confirmed reviews ALL

I was originally booked into th eIBIS hotel. But it seems that they were overbooked and I was upgraded to the Novotel.

Dear Drew, Thank you for taking the time to share your feedback. Let me kindly explain that we relocated you complimentary due to high occupancy, but we can not provide free breakfast, just accommodation. We hope to welcome you back to our hotel very soon! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Hotspot in Moscow

Customer review rating 4.6/5

Paoxx Friends - 03/02/2020 Confirmed reviews ALL

We had a very comfortable stay in Novotel Kievskaya, front desk was very attentive and helpful since we came to check in during late night. It was pretty nice vacation time, we definitely back here again.

Dear PaoxX, Thank you for your wonderful feedback about your stay in Novotel Moscow Kievskaya! We are very happy that we were able to meet your expectations. We will be glad to see you again as our guest! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Unwelcoming, will not return to this hotel

Customer review rating 4.6/5

Peter A. Solo - 02/02/2020 Confirmed reviews ALL

Whilst the room was clean, quiet and comfortable, the whole experience was spoiled by the complete lack of welcome at the reception arrival. I don't think I even saw a smile on the receptionist, let alone any words of welcome (did somebody die??) - the whole conversation was stupid - "You have already paid for one night, do you want to cancel this and pay for the whole two nights at the end, or to continue as it is?" - why am I even being asked this, seems stupid to me, should have been explained? The whole conversation focussed around finance. Didn't even ask me if it was first time to the hotel, nor where I was coming from, or offer to help on anything else to do with the stay. He pointed out where the lifts were and that was it. No introduction to the hotel facilities, no real feeling of warmth or welcome, it was so off hand, it came across as completely rude. I have never before experienced such a bad welcome at a hotel, and for this reason, will not return to Novotel Kievskaya. In this day, when there is so much more competition in the hotel space, and with other options such as Airbnb, you should be doing everything to make guests feel welcome - why not offer them a free tea or coffee as a welcome token? (doesn't cost much to provide!) More importantly, why not introduce the restaurants (i.e. sell!!!), bar, pool, gym, let alone any other facilities that the hotel offers, probably a lot that I am not even aware of. If its too much for the receptionist to tell the guest, why not give them an introduction letter. When people stay in a hotel, they want to feel welcome, warm and happy! Human touch is very important.

Dear Peter A, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We sincerely apologize for the inconvenience at the reception, we will definitely conduct an educational conversation with the employee, as this is not the level of service that we strive to provide! As well let me kindly explain that in our wellness zone we have free tea in assortment and fresh green apples for aur guests. We promise that we will fix the errors! Look forward to see you again. Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Good stay

Customer review rating 4.6/5

Igor Business - 28/01/2020 Confirmed reviews ALL

Swim pool was closed when I stayed.

Dear Igor, We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. Let me kindly explain that the was planned and we sent information to the email. We sincerely apologize for the inconvenience that was brought to you. Look forward to see you again. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Great welcome!

Customer review rating 4.6/5

Ada E. Couples - 25/01/2020 Confirmed reviews ALL

Thank you very much for the kind personal attention to my arrival. It was very pleasant!

Dear Ada, Thank you for your wonderful feedback about your stay in Novotel Moscow Kievskaya! We are very happy that we were able to meet your expectations. We look forward to welcoming you again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com
Customer review rating 4.6/5

Alex Solo - 20/01/2020 Confirmed reviews ALL

Excellent as usual

Dear Alex, Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

good and reliable hotel chain

Customer review rating 4.6/5

Anton Solo - 11/01/2020 Confirmed reviews ALL

all was of standard Novotel quality. perfect location. cost of the breackfast is exhorbitant (even for Moscow) so didn't take it

Dear Anton, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Great. I enjoyed my stay at Novotel

Customer review rating 4.6/5

Leigh-anne F. Solo - 10/01/2020 Confirmed reviews ALL

Friendly staff at reception, they were very helpful. Breakfast was great and room was comfortable. Great location Thanks

Dear Leigh-Anne F., We appreciate for the rating of your stay with us, it's an honor to receive such feedback. We hope you will visit our hotel again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

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