Novotel Moscow Kievskaya Hotel 4 stars

Novotel standing implying cleaness, service level, etc. The hotel is very well located, with Metro next door - 15 minutes from touristic sites - Bolshoi/Kremlin - Very good and wide breakfast choices.

I was originally booked into th eIBIS hotel. But it seems that they were overbooked and I was upgraded to the Novotel.

We had a very comfortable stay in Novotel Kievskaya, front desk was very attentive and helpful since we came to check in during late night. It was pretty nice vacation time, we definitely back here again.

Whilst the room was clean, quiet and comfortable, the whole experience was spoiled by the complete lack of welcome at the reception arrival. I don't think I even saw a smile on the receptionist, let alone any words of welcome (did somebody die??) - the whole conversation was stupid - "You have already paid for one night, do you want to cancel this and pay for the whole two nights at the end, or to continue as it is?" - why am I even being asked this, seems stupid to me, should have been explained? The whole conversation focussed around finance. Didn't even ask me if it was first time to the hotel, nor where I was coming from, or offer to help on anything else to do with the stay. He pointed out where the lifts were and that was it. No introduction to the hotel facilities, no real feeling of warmth or welcome, it was so off hand, it came across as completely rude. I have never before experienced such a bad welcome at a hotel, and for this reason, will not return to Novotel Kievskaya. In this day, when there is so much more competition in the hotel space, and with other options such as Airbnb, you should be doing everything to make guests feel welcome - why not offer them a free tea or coffee as a welcome token? (doesn't cost much to provide!) More importantly, why not introduce the restaurants (i.e. sell!!!), bar, pool, gym, let alone any other facilities that the hotel offers, probably a lot that I am not even aware of. If its too much for the receptionist to tell the guest, why not give them an introduction letter. When people stay in a hotel, they want to feel welcome, warm and happy! Human touch is very important.

Swim pool was closed when I stayed.

Thank you very much for the kind personal attention to my arrival. It was very pleasant!

Excellent as usual

all was of standard Novotel quality. perfect location. cost of the breackfast is exhorbitant (even for Moscow) so didn't take it

Friendly staff at reception, they were very helpful. Breakfast was great and room was comfortable. Great location Thanks

I don't know, may be this was due to pre New Year rush, but service was not the best this time, we were 4 persons and needed there blankets, but almost everyday only two was left after the room cleaning, it was very annoying to ask for extra blanket almost everyday. Last day our minibar was not refilled, so we had to call to reception again. We stayed at Adagio at the same building before and our experience was much better. The positive thing was that checking-in was pretty efficient and fast.

location is front of metro and mall

It was excellent stay as usual:)

I TRAVEL MOSCOW EVERY 3 MONTH, IT WAS MY EVER BEST STAY AT YOUR HOTEL. REALLY EVERYTHING WAS GREAT. CLEAN ROOM, HELPFUL RECEPTION, KIND STAFFS, MODERN HOTEL, GREAT LOCATION, NICE ROOM SERVICE AND VERY NICE HOUSEKEEPING SERVICE. I AM THANKFUL FOR SUCH LEADERSHIP TO MANAGE THIS HOTEL IN VERY NICE SITUATION. CERTAINLY I WILL BACK TO YOUR HOTEL

All is good

Hotel was comfortable as usual. Just a little bit too long check in procedures.