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Aparthotel Adagio Moscow Paveletskaya 4 stars

Customer review rating 4.5/5 865 reviews

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Aparthotel Adagio Moscow Paveletskaya
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+ 17 Services

Hotel extras

  • Free internet access

  • 2 metro stations from Red Square

  • Access to food and drink 24/7

  • Close to Paveletsky railroad station

  • Easy access to Domodedovo airport

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Porter
Catering
Leisure and activities
  • Gym accessible from 7am till 10pm
  • Well-being
Business services
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Aparthotel Adagio Moscow Paveletskaya

Bakhrushina street Ownership 11
115054 moscow
russian federation

Tel: +74957205303

Fax: (+7)4957205332

Check-in from 15h00

Check out up to 12h00

  • By plane

    DOMODEDOVO At 42.8km / 26.59 miles

  • By train

    PAVELETSKY At 0.75km / 0.47 miles

GPS :55.735857, 37.635362

Our accommodation(s)

Our guest reviews for
Aparthotel Adagio Moscow Paveletskaya

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

865 reviews

TripAdvisor Rating 4.5/5

291 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

The best and most friendly hotel-apartment in Russia

TripAdvisor rating 5.0/5

Alexander S Business - 24/07/2021 TripAdvisor review

I have stayed in Adagio Hotel-Apartments Moscow Paveletskaya many times that now even feels like home. I am picky and not easily gives any best reviews or feedback to hotels but this hotel is my most favourite not only in Russia but of all my experiences in my life , and believe me I travel a lot for business and pleasure both. I give my top most rare of feedback to staff of Mercure Hotel & Adagio Hotel-Apartment because they are always smiling and ready to help, very friendly and helpful. I feel always very welcomed here from the first time until now , and I never ever came across any unpleasant experience here yet. Which is amazing considering that all of other hotels and hospitality services I experienced in Russia even those very luxury or expensive had lack of being friendly , usually you do not get smile from professional services people in other hotels. They just do their job, but here not only they do a great job for their guests but also they are always giving you a warm welcoming feeling. Hotel is clean and tidy , with nice smell all around. very convenient locations of Moscow central and it has many good facilities for business meetings and comfortable stay. I highly recommend Mercure Hotel & Adagio Hotel Apartment to all type of travel and stay in Moscow. YOU won't find better place and even better rate in Moscow. Special thanks to Nina , the marketing manager I have also received special voucher for free lunch and free welcoming drink! All staff specially reception and bar are brilliant and friendly, they deserve medals. 5 star *****

Dear Alexander S, First of all let me thank you for choosing Adagio Moscow Paveletskaya hotel and your true loyalty. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. I had my greatest pleasure to share your fantastic comments with my colleagues of Front Office, Bar, and specially Nina. We are so grateful for the guests like you and I do personally guaranty a high attention from every member of the staff during every of your future visits. It is an honor for everyone to make your stays incredible and memorable. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Alan Galiakberov Guest Service & Project Manager

The best hotel 👍

TripAdvisor rating 5.0/5

postomsk Business - 20/07/2021 TripAdvisor review

All for you if you want!!! The best hotel for rest and work! We travel with our family and enjoy very much staying here. Metro station is very close , Red Square is just 15 minutes walking ,,all restaurants are at Pyatnitskaya street!

Dear postomsk, It was a pleasure serving you at Adagio Moscow Paveletskaya. We really appreciate you taking the time to share your feedback and being so open with us. We are happy that you left with good impressions your stay in Moscow. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Alan Galiakberov Guest Service & Project Manager

Top quality and always best experience of stay

TripAdvisor rating 5.0/5

Alexander S Business - 22/11/2020 TripAdvisor review

Best place I have ever stayed in Moscow , not to mention I have visited Moscow since 2006 on regular basis but I was always struggling to find a suitable , comfortable hotel with reasonable rate and excellent service until I stayed and keep staying at Adagio Moscow Paveletskaya. Best friendly and helpful staff not only in Moscow but also so far among any hotel I have ever stayed in my life are at this hotel , excellent service , clean , brilliant coordination and location with walking distance to many shops and restraints and nightlife , Novokuznetskaya is short walking distance and red Square is about 15 minutes walk only a perfect walk path of the day , Hotel has sauna and Spa and Gym also , very clean and working perfectly. Decoration is nice and always tidy and clean. Over all this is best place to stay and you would love your experience here as I do every time I visit Moscow I stay here, so now it feels like home :)

Dear Alexander S., We are sorry for late reply but it is our pleasure to say thank you one more time! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valeriya Kozlova Guest experience Manager

Perfect time and location in Moscow

Customer review rating 4.5/5

Michael S. Business - 17/12/2019 Confirmed reviews ALL

We came to Moscow for 3 months and ended up staying for a full year. Lucky for us we stayed in what we felt was home. We were treated very well with all our concerns looked after promptly while the service we received will be hard to beat. Thank you to all the management and staff for making our stay feel like our home away from home. If we’re ever back to Moscow we know where we will be staying. Michael & Rym S.

Dear Mr.l S., We very much appreciate your comments regarding your long stay at the Aparthotel Adagio Moscow Paveletskaya. We are very happy to know that you enjoyed your stay with us and felt here like at home. We send you wrm greetings to Canada and hope to meet you many times! Sincerely, Valeriya Kozlova Guest experience Manager

Excellent hotel and very nice staff

TripAdvisor rating 5.0/5

sabinechaugny Family - 05/12/2019 TripAdvisor review

Since 2014 we regularly stay at the Adagio Hotel Paveletskaya and it has always been an excellent experience. The hotel is comfortable, the location is excellent the staff very nice. Washing machines are available, the gym room is small but not too busy and very convenient. The sauna is a plus.

Dear sabinechaugny, Thank you very much for being loyal to our hotel during these years. Your good impression and your loyalty are best rewards for us! We are looking forward to opportunity to welcome you back this year! Best Regards, Valeriya Kozlova Guest experience Manager

Nice aparthotel with ambience, friendly staffs and strategically placed

TripAdvisor rating 5.0/5

pauliswanto Family - 31/10/2019 TripAdvisor review

IBIS - Mercure - Adagio all-in-one place makes it a unique and nice ambience, nice and friendly staffs, especially Victoria, who helped us with a swift check-out and a nice surprise gift. It is strategically well placed, only 10 min walking distance from Paveletskaya Station or 12 min walk to either Novokuznetskaya Station or Tret'yakovskaya Station where you can find shops and also Grabli when you're hungry. The Adagio Aparthotel is quite huge, well equipped and pleasant to stay.

Dear pauliswanto, Thank you for taking the time to tell us about your experience at the Adagio Moscow Paveletskaya. Our team is very happy that we met your expectations! I will pass your comment to Victoria. And I am happy that you liked our present! We are also very glad that you found our location suitable for you. We look forward to welcoming you again! Warmest regards, Valeriya Kozlova Guest experience Manager

Review

TripAdvisor rating 3.0/5

shai d Friends getaway - 25/10/2019 TripAdvisor review

At the Check in..the desk girl was really bad.bad approach. Girl that look from india All the rest of stuff was great But she really made us have bad experience Will never come back because one desk girl

Dear Shai D, Thank you for your review and comments. I studied the case and found out that there was a problem with a third party payment that is not accepted in our hotels. Therefore Victoria could not help you with this and called the manager. My apologies, if you found her approach a bad one, but she was following our internal rules. Kind regards, Alexandra Stryukova General Manager

Goog place to stay

TripAdvisor rating 4.0/5

Alexander K Family - 20/10/2019 TripAdvisor review

The hotel is nice and clean. The location is good - only 10 minutes on feet from a metro station. Also there are number of restaurants around. The only thing is missing is a mall. The hotel is located in the same building a Ibis and Mercury so you will have two breakfast options (almost the same but mercury is a little more expensive).

Dear Alexander K, Thank you for your nice review of our Adagio Moscow Paveletskaya! We are happy you were fully satisfied with our services, location and F&B outlets. We work hard every day in order or guests feel welcome, comfortable and positively emotional. Looking forward to welcoming you back! Best Regards, Valeriya Kozlova Guest experience Manager

Impeccable comfort, deplorable hospitality

TripAdvisor rating 3.0/5

DUBOIS RUBIO C Business - 19/10/2019 TripAdvisor review

The hotel is not badly located and quite simple to reach the historic center by transport. The same building home 3 hotels (Mercure, Ibis and Adagio). Personally I ised an apartment Adagio, which I found very well and clean. On the other hand, I found my welcome catastrophic. I got hacked my bank card by a taxi at the airport. I immediately blocked it. As we were Sunday, I was not able to withdraw cash in my local bank. So I naively arrived at the hotel around 3 pm. The manager and the host did not give me any credit, they refused my passport as a guarantee. I was only able to get my room the next day at 1 am. However, I m an Silver Accor member and I work for one of the most popular Russian TV personality....I cant imagine the welcome for a lambda person. I do advise the hotel but you better not get a glitch on the spot because it's not they who will help you.

Dear DUBOIS RUBIO C, I'm very sorry you've had to experience such a uncomforting situation. I studied it carefully and here are some bullet points. My team does not remember you've mentioned your card was stolen, otherwise they would have accommodated you. Indeed we can not take your passport as a guarantee, this is, unfortunately, our legislation. I hope you've settled the robbery story and all your funds are now secured. Trust this occasion will not leave very bad memory about our hotel and Accor in general. We do try to make each stay as smooth as possible, but in unordinary situations sometimes fail. My apologies. Kind regards, Alexandra Stryukova General Manager

Last stay at the Adagio Paveletskaya Moscow

Customer review rating 4.5/5

Mmd Business - 06/10/2019 Confirmed reviews ALL

Everything went right. Efficient stay. Over time, the room furniture is aging and a re-looking of the appartment could be considered.

Dear Mathias M., We very much appreciate your comments regarding your stay at the Adagio Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Due to the Russian legislation we always have to request for passport upon guest's arrival for scanning and registration in local authorities. We also request for bank card check if you choose prepayment rate. Due to international bank security rules we have to check the cardholder name and name of the arriving guest. If you choose online registration we are able to prepare a room before your arrival regarding your preferences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valeriya Kozlova Guest experience Manager

A short and pleasant stay

Customer review rating 4.5/5

Animesh Couples - 01/10/2019 Confirmed reviews ALL

For the last couple of years the Addagio is like our second home when we travel to Moscow. We like its location, the most friendly and courteous staff etc. The appartments are always like new. I hope this tradition can be kept on.

Dear Animesh B., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Moscow Paveletskaya. It is always a pleasure to welcome you in our hotel during all these years. Unfortunately this time we were not able to provide early check-in because we had no vacant clean rooms by this time. I put a comment to your profile regarding your preferences about early arrival. We will do our best to provide it during your next stay. One more time thank you for such a war review. We are really looking forward to welcoming you back! Warm Regards, Valeriya Kozlova Guest experience Manager

Confortable, like we were at home

Customer review rating 5.0/5

Laia Families - 02/09/2019 Confirmed reviews ALL

Good services.

Dear Laia S., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Moscow Paveletskaya and your choice again! It is always a pleasure to receive such a positive and warm feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valeriya Kozlova Guest experience Manager

Good location, but Small rooms and uncomfortable beds

TripAdvisor rating 2.0/5

gauravbansal83 Family - 22/08/2019 TripAdvisor review

It is a nice hotel apartment, at a great location, within walking distance of major attractions in the city center. We went to Adagio Moscow Paveletskaya with high expectations after great stays at Accor hotels in St Petersburg and Sochi. None of us could sleep properly for any of the 4 nights we were there. I had clearly specified "two adults + one 8-year old child" in the booking, but all we got was a queen size (only 5 ft wide) bed and no provisioning for any extra bed as the room was pretty small (plus the mattress was too soft and hence uncomfortable). Upon complaining, the receptionists told us that they allow children upto 12 year old sharing the same room/bed, hence this problem did not come up when the booking was made. Consequently, those 4 nights were quite painful. The hotel should have informed about this constraint when I made the booking (months ago), so that I could have booked some other option. Just as a reference - both of my other Accor hotels (in St Petersburg and in Sochi) had provided extra beds (ready before our arrival, without explicitly asking) for the child.

Dear Gauravbansal83, Thank you for your fair review, I beg my pardon for such a disappointment. I studied the situation and indeed it was totally our fault not to advice you a different type of room. I saw your correspondence with our reservation agent and she warned you when you tried to book ibis room, but missed it, when you booked adagio. And of course our reception team should have reacted and upgraded you. Please write me directly at H8223-GM@accor.com when you will be back to Moscow and I'll do my best to recover:) Apologies to the whole family, Kind regards, Alexandra Stryukova General Manager

Really great

TripAdvisor rating 5.0/5

rubenv982019 Friends getaway - 29/07/2019 TripAdvisor review

Very good hotel, the service was on point, room very modern, clean and comfortable. With just a 7 minute walk to the metro station and 2 stops from the kremlin, the location is also perfect. Only love for this accommodation

Dear Rubenv982019, Thank you very much for sharing your love with our Adagio apart-hotel:) - this is very kind of you! Our guests' comfort is our priority and we aim best ever hospitality and smile! We shall be happy to welcome you back here, Kind regards, Alexandra Stryukova General Manager

Brief Business Trip

Customer review rating 4.5/5

Animesh Business - 15/07/2019 Confirmed reviews ALL

Very comfortable. Wash basin problem and light problem promptly addressed.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Adagio Moscow Paveletskaya.It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your feedback is the greatest reward for us. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Separately, I want to say many thanks for the additional comments. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you have any problems in future staying, please inform our team about this so that we can find a solution and make your stay as comfortable as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest regards, Gyulnara Gasanova, Quality & Service Culture Manager

My last stay at Adagio Moscow

TripAdvisor rating 3.0/5

mathiasmoreno Business - 21/05/2019 TripAdvisor review

Although I was exceptionnally travelling with my wife, we have been given the smallest room I ever experienced at Adagio Hotel. I am a ClubAccor Gold Member and a frequent traveller to Moscow for I was certainly expecting more. When I inquired the reception about, I clearly noticed that they simply didn't realize we were a couple. These kind of details should definitely deserve more attention...

Dear Mathiasmoreno, Thank you for your review and comments, I'm very sorry you were unsatisfied this time. Unfortunately, there was no availability to make an upgrade for you as we usually do. 100% occupancy happens sometimes:). Please be sure that next time we do everything to make you comfortable. See you soon at Adagio Pavaletskaya, Kind regards, Alexandra Stryukova General Manager

Mrs Andjelka M.

Customer review rating 5.0/5

Andjelka M. Couples - 06/05/2019 Confirmed reviews ALL

We were staying in apartment No. 710…small but excellent organisation, 10+ for designers/architects. Everything was perfectly organised. Comfortable bed, very quiet apartment, kitchen had everything that is needed and super bathroom. Changing towels every day, cleaning..Price for that area in Moscow more than good. 7 min from the metro station ( two stops to city centre), nice area and quiet, good breakfast, but there is near buy a great restaurant/ canteen with very tasty food and less expensive. Also several markets and one supermarket working 24 hrs. Wi fi very good. Stuff very helpful. Excellent for couples. AC was not working perfectly. It was good that the outside temperature was around 15-20 , so room was ok.

Dear Mrs. M., Let us thank you for taking your time and posting such a positive review regarding your recent stay at Aparthotel Adagio Moscow Paveletskaya! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. It is also so nice to know that you liked our service as we are happy to meet all your expectations. We do appreciate your warm feedback and look forward to welcoming you back at Adagio. Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager

Comfortable, uncomplicated and friendly

Customer review rating 4.5/5

Christopher H. Families - 28/04/2019 Confirmed reviews ALL

The apartment itself was as expected. The kitchen has the necessary basic equipment. The occasional bed was also relatively comfortable. For some reason the BBC channel was missing from the programmed TV channels, although listed. The staff at reception were friendly and helpful. Even the security guards appear to have chilled slightly since our last visit. I didn’t use the spa, but the gym has what you need for a normal workout (although my personal preference would be for a rowing machine). The location is great, with an excellent range of facilities nearby (choice of supermarkets is a little limited) and the centre around Red Square a manageable walk away.

Dear Mr. H., Let me thank you for your high assessment of Aparthotel Adagio Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Gyulnara Gasanova Quality & Service Culture Manager
Customer review rating 4.5/5

Jc Couples - 24/04/2019 Confirmed reviews ALL

The staff is great. The hotel is an amazing location. We stay here a lot so really know the place. There can be little things wrong here and there, but they are always immediately fixed with a smile.

Dear Mr. C., Let us thank you for taking your time and posting such a positive review regarding your recent stay at Aparthotel Adagio Moscow Paveletskaya! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. It is also so nice to know that you liked our service as we are happy to meet all your expectations. We do appreciate your warm feedback and look forward to welcoming you back at Adagio. Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager

Everything was OK

Customer review rating 5.0/5

Alex Business - 21/04/2019 Confirmed reviews ALL

Very good, I'm coming back for 5 years

Dear Mr. G., Let us thank you for taking your time and posting such a positive review regarding your recent stay at Adagio Moscow Paveletskaya! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. Thank you for trusting us and choosing our team and hotel. We do appreciate your warm feedback and look forward to welcoming you back at Adagio. Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager

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