Aparthotel Adagio Moscow Paveletskaya 4 stars

The hotel is not badly located and quite simple to reach the historic center by transport. The same building home 3 hotels (Mercure, Ibis and Adagio). Personally I ised an apartment Adagio, which I found very well and clean. On the other hand, I found my welcome catastrophic. I got hacked my bank card by a taxi at the airport. I immediately blocked it. As we were Sunday, I was not able to withdraw cash in my local bank. So I naively arrived at the hotel around 3 pm. The manager and the host did not give me any credit, they refused my passport as a guarantee. I was only able to get my room the next day at 1 am. However, I m an Silver Accor member and I work for one of the most popular Russian TV personality....I cant imagine the welcome for a lambda person. I do advise the hotel but you better not get a glitch on the spot because it's not they who will help you.

Everything went right. Efficient stay. Over time, the room furniture is aging and a re-looking of the appartment could be considered.

For the last couple of years the Addagio is like our second home when we travel to Moscow. We like its location, the most friendly and courteous staff etc. The appartments are always like new. I hope this tradition can be kept on.

Good services.

It is a nice hotel apartment, at a great location, within walking distance of major attractions in the city center. We went to Adagio Moscow Paveletskaya with high expectations after great stays at Accor hotels in St Petersburg and Sochi. None of us could sleep properly for any of the 4 nights we were there. I had clearly specified "two adults + one 8-year old child" in the booking, but all we got was a queen size (only 5 ft wide) bed and no provisioning for any extra bed as the room was pretty small (plus the mattress was too soft and hence uncomfortable). Upon complaining, the receptionists told us that they allow children upto 12 year old sharing the same room/bed, hence this problem did not come up when the booking was made. Consequently, those 4 nights were quite painful. The hotel should have informed about this constraint when I made the booking (months ago), so that I could have booked some other option. Just as a reference - both of my other Accor hotels (in St Petersburg and in Sochi) had provided extra beds (ready before our arrival, without explicitly asking) for the child.

Very good hotel, the service was on point, room very modern, clean and comfortable. With just a 7 minute walk to the metro station and 2 stops from the kremlin, the location is also perfect. Only love for this accommodation

Very comfortable. Wash basin problem and light problem promptly addressed.

Although I was exceptionnally travelling with my wife, we have been given the smallest room I ever experienced at Adagio Hotel. I am a ClubAccor Gold Member and a frequent traveller to Moscow for I was certainly expecting more. When I inquired the reception about, I clearly noticed that they simply didn't realize we were a couple. These kind of details should definitely deserve more attention...

We were staying in apartment No. 710…small but excellent organisation, 10+ for designers/architects. Everything was perfectly organised. Comfortable bed, very quiet apartment, kitchen had everything that is needed and super bathroom. Changing towels every day, cleaning..Price for that area in Moscow more than good. 7 min from the metro station ( two stops to city centre), nice area and quiet, good breakfast, but there is near buy a great restaurant/ canteen with very tasty food and less expensive. Also several markets and one supermarket working 24 hrs. Wi fi very good. Stuff very helpful. Excellent for couples. AC was not working perfectly. It was good that the outside temperature was around 15-20 , so room was ok.

The apartment itself was as expected. The kitchen has the necessary basic equipment. The occasional bed was also relatively comfortable. For some reason the BBC channel was missing from the programmed TV channels, although listed. The staff at reception were friendly and helpful. Even the security guards appear to have chilled slightly since our last visit. I didn’t use the spa, but the gym has what you need for a normal workout (although my personal preference would be for a rowing machine). The location is great, with an excellent range of facilities nearby (choice of supermarkets is a little limited) and the centre around Red Square a manageable walk away.

The staff is great. The hotel is an amazing location. We stay here a lot so really know the place. There can be little things wrong here and there, but they are always immediately fixed with a smile.

Very good, I'm coming back for 5 years

Compared to previous stays, I gladly acknowledge the new room-making policy. The room was cleaned up on a daily basis and that helps a lot to enhance the guest comfort experience. Keep that way!

Great hotel, shame about Wi-Fi dropping now and again

there was no problem but nothing special as well