Mercure Moscow Paveletskaya 4 stars

Customer review rating (ALL Rating) 4.7/5 1,482 reviews

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Description

Hotel extras

  • Free internet access

  • 2 metro stations from Red Square

  • Access to food and drink 24/7

  • Close to Paveletsky railroad station

  • Easy access to Paveletsky railroad station

Our accommodation(s)

Hotel location

Mercure Moscow Paveletskaya

Bakhrushina Street Ownership 11
115054 MOSCOW
Russia

GPS:55.735788, 37.63519

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TOWNHOUSE

Haute cuisine and a selection of excellent wines, exceptional service, and signature interior design create a unique atmosphere at the TownHouse restaurant. Enjoy the masterpieces from our head chef.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,482 reviews

TripAdvisor Rating  4.5/5  947 reviews

The best thing is the hotel manager Mr Dmitrii and his staff they were very helpful and friendly many thanks for all of them

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

As mentioned above

Dear Mr. M., Thank you for such a warm review of our Mercure Moscow Paveletskaya hotel! We are very pleased that we managed to do everything to make your stay a positive experience. The fact that you have felt our hospitality is the best reward for us! We look forward to welcoming you in the future! Sincerely yours, Sofya Romanyuk, Guest Service & Project Manager

Thanks for making our unforgettable visit to Moscow that much better

TripAdvisor rating 5.0/5

GrandTour148786 TripAdvisor review

Great location, in the heart of Moscow, set a short distance of Red Square and theaters, really nice and clean rooms, free wifi, spa facilities, but the thing that makes this such a good place to stay are the staff. All the people are incredibly helpful, friendly and generous with their time, help and advice. Breakfast was pretty good with different choice.

Dear Guest, Thank you for such a warm review of our Mercure Moscow Paveletskaya hotel! We are very pleased that we managed to do everything to make your stay a positive experience. The fact that you have felt our hospitality is the best reward for us! Come to us again! Sincerely yours, Sofya Romanyuk, Guest Service & Project Manager

Excellent stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Excellent location and very helpful staff.

Dear Mr. G., Thank you for your high appreciation of Mercure Moscow Paveletskaya hotel! Our team is always happy to meet the expectations of our beloved guests. We look forward to welcoming you in the future! Sincerely yours, Sofya Romanyuk, Guest Service & Project Manager

Good stuff

Customer review rating 3.5/5

Svetlana Friends - Confirmed reviews ALL

- no body lotion - walls in bathroom need repair - bathroom door needs replacement + good stuff

Dear Mrs. S., Thank you for your review of your stay at Mercure Moscow Paveletskaya! We strive to make guests feel comfortable, homely, and surrounded by the warmth and attention of our staff. Thank you for your important remarks, we are making every effort to ensure the best possible rest for our guests. We are waiting for you to visit again! Sincerely yours, Sofya Romanyuk, Guest Service & Project Manager

Very bad room service

Customer review rating 2.0/5

Muzaffar Couples - Confirmed reviews ALL

Positive: Very good location, absolutely amazing stuff on Recieption, room cleanness very good. Negative, which influences to overall score: We asked for breakfast to the room. Ordered continental breakfast. They bring us only mains in very bad looking. And forgot about other additions which were shown in menu. When I asked personal to bring other additions, they sent us two slices of toaster bread, but in menu it says assorted bread basket and finally they late.

Dear Mr. S., Thank you for your time and appreciation of our hotel. We take the feedback of our dear guests very seriously, as it helps us to reach new heights of improving the service provided, and we are very sorry that you have negative impressions. A letter has been sent to your personal email, we hope for your response. With best wishes and hope for new meetings at the hotel, Sofya Romanyuk, Guest Service & Project Manager

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Other web-users rate our hotel

  • 515 reviews 9.5/10 Location
  • 660 reviews 7.7/10 Room
  • 658 reviews 9.6/10 Service
  • 8 reviews 1.9/10 WiFi
  • 308 reviews 8.5/10 Breakfast
  • 228 reviews 7.3/10 Cleanliness

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