Customer review rating (ALL Rating) 4.7/5 807 reviews
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Mercure Moscow Paveletskaya
Bakhrushina Street Ownership 11
Telephone +7 495 720-53-03
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Access: 750 m / 0.47 mi 8 min walk / 2 min drive
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Haute cuisine and a selection of excellent wines, exceptional service, and signature interior design create a unique atmosphere at the TownHouse restaurant. Enjoy the masterpieces from our head chef.
Our guest reviews
100% genuine reviews from our guestsFind out more
Not worth it.
Customer review rating 2.5/5
Dmitry F. Couples - Confirmed reviews ALL
Things I did not like. 1. Bed. Too small for a four-star hotel. Pillows are too soft and the mattress is not too comfy. 2. Hot water. There was none. It was lukewarm. All the time. Any time of day. Called the plumber to fix it but it was gonna take too long. So the fix was uneventful. 3. The room is small. Just small. Will not stay again.
Dear Mr. F., Thank you very much for taking your time to give us your feedback. We regularly improve our guest experience as a result of the valuable feedback we receive from our guests. We regret that the size of the room did not meet your expectations. I kindly inform you that there is Adagio apart-hotel in our Hotel Complex, where you can book cozy and spacious apartments. Also, I sincerely apologize for the fact that the problem with hot water was not resolved. I assure you that additional internal trainings and conversations have already been conducted. Also, in such technical cases, we are always glad to move you to a serviceable room for your comfort. I really hope that you will give us another chance to provide you with a high-class service and welcome you back among our dear Guests! Sincerely yours, Sofya Romanyuk, Guest Service & Project Manager
Customer review rating 4.5/5
Erwin Solo - Confirmed reviews ALL
frequent visitor, smooth service.
Dear Mr. L., We sincerely thank you for such a high assessment and unwavering loyalty to our hotel complex! Such comments are a real reward for the hotel team, which tries to do everything possible every day to ensure that the rest of our guests went flawlessly! Special thanks for the employee's assessment, words of gratitude have already been conveyed. Come to us again! Sincerely yours, Sofya Romanyuk, Guest Service & Project Manager
One night stay in Moscow
Customer review rating 5.0/5
Edward M. Solo - Confirmed reviews ALL
I work in Siberia, and before flying to work, and sometimes also after work, I stay for 1 night in Moscow before flying out. I have made the Mercure Moscow Paveletskaya my first choice, and have now stayed there already many times. My stays in the hotel have every time been very pleasant. The rooms are very nice and comfortable. The food and the draft beer are very nice (try the steak with Stroganoff sauce!). The staff are very attentive and helpful. About a week before arriving for my most recent stay, I received a questionnaire from the hotel, asking information about my favorite food, hobbies, music, etc. I answered the questionnaire, and was very surprised to find a delicious and large (sort of almond) cookie with the album art of one of my favorite music bands printed on the cookie in colorful marzipan (I think). Next time I need to stay in Moscow again, it will for sure be in Mercure Moscow Paveletskaya!
Dear Mr. M., We would like to express our gratitude to you for choosing our Mercure Moscow Paveletskaya hotel as your place of rest and taking the time to leave your feedback on the results of your stay! We are happy that you have such fond memories after your visit. Thank you so much for appreciating the service provided throughout the hotel. We have something to strive for in improving. The hotel team and I will be very glad to welcome you again and we will be happy to do our best to create for you a lot of new and unforgettable emotions and impressions. With best wishes and hope for new meetings at the hotel, Sofya Romanyuk, Guest Service & Project Manager
Customer review rating 3.0/5
Vern Business - Confirmed reviews ALL
I was insulted when i first ordered food, i was refused service. The wait staff and cleaning staff are very helpful. I paid 10 days in advance and i am a plantinum member, it was not explained to is at check in that we needed to leave a deposit as my cards do not work. My wife left a deposit the next day.
Dear Mr. H., First of all let us thank you for your feedback and unwavering loyalty to Accor hotels. We are pleased that you appreciated the location of the hotel and the work of the staff! Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. We are sorry you had such uncomfortable issues during your last visit but let me note that the problem associated with the impossibility of leaving a deposit and making other payments is connected only with political reasons and the sanctions disconnection of Russia from the SWIFT system, that does not allow payment in the territory of the Russian Federation with bank cards issued in the territories of foreign countries. In addition, kindly ask you to contact me at the email address h8… and share the details of providing bonuses for your loyalty program status, since during the investigation it was revealed that when the reception staff checked in, the room was upgraded and other preferences were issued. I will be sincerely glad to help! With sincere concern for you, Sofya Romanyuk, Guest Service & Project Manager
Clean, perfect location & breakfast
Customer review rating 4.5/5
Nejat S. Business - Confirmed reviews ALL
Only one minus : Not enough banners to show the location of Hotel from Metro Paveletskaya to Hotel !
Dear Mr. S., Thank you very much for taking your time to give us your feedback. We regularly improve our guest experience as a result of the valuable feedback we receive from our guests. We look forward to welcoming you in the future. Sincerely yours, Lyaisan Nizamova, Guest Service & Project Manager.
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price