Mercure Moscow Paveletskaya 4 stars

Dear Mr. F., Thank you very much for taking your time to give us your feedback. We regularly improve our guest experience as a result of the valuable feedback we receive from our guests. We regret that the size of the room did not meet your expectations. I kindly inform you that there is Adagio apart-hotel in our Hotel Complex, where you can book cozy and spacious apartments. Also, I sincerely apologize for the fact that the problem with hot water was not resolved. I assure you that additional internal trainings and conversations have already been conducted. Also, in such technical cases, we are always glad to move you to a serviceable room for your comfort. I really hope that you will give us another chance to provide you with a high-class service and welcome you back among our dear Guests! Sincerely yours, Sofya Romanyuk, Guest Service & Project Manager

Dear Mr. L., We sincerely thank you for such a high assessment and unwavering loyalty to our hotel complex! Such comments are a real reward for the hotel team, which tries to do everything possible every day to ensure that the rest of our guests went flawlessly! Special thanks for the employee's assessment, words of gratitude have already been conveyed. Come to us again! Sincerely yours, Sofya Romanyuk, Guest Service & Project Manager

Dear Mr. M., We would like to express our gratitude to you for choosing our Mercure Moscow Paveletskaya hotel as your place of rest and taking the time to leave your feedback on the results of your stay! We are happy that you have such fond memories after your visit. Thank you so much for appreciating the service provided throughout the hotel. We have something to strive for in improving. The hotel team and I will be very glad to welcome you again and we will be happy to do our best to create for you a lot of new and unforgettable emotions and impressions. With best wishes and hope for new meetings at the hotel, Sofya Romanyuk, Guest Service & Project Manager

Dear Mr. H., First of all let us thank you for your feedback and unwavering loyalty to Accor hotels. We are pleased that you appreciated the location of the hotel and the work of the staff! Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. We are sorry you had such uncomfortable issues during your last visit but let me note that the problem associated with the impossibility of leaving a deposit and making other payments is connected only with political reasons and the sanctions disconnection of Russia from the SWIFT system, that does not allow payment in the territory of the Russian Federation with bank cards issued in the territories of foreign countries. In addition, kindly ask you to contact me at the email address h8… and share the details of providing bonuses for your loyalty program status, since during the investigation it was revealed that when the reception staff checked in, the room was upgraded and other preferences were issued. I will be sincerely glad to help! With sincere concern for you, Sofya Romanyuk, Guest Service & Project Manager

Dear Mr. S., Thank you very much for taking your time to give us your feedback. We regularly improve our guest experience as a result of the valuable feedback we receive from our guests. We look forward to welcoming you in the future. Sincerely yours, Lyaisan Nizamova, Guest Service & Project Manager.