Mercure Moscow Paveletskaya 4 stars

Customer review rating (ALL Rating) 4.7/5 1,247 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Free internet access

  • 2 metro stations from Red Square

  • Access to food and drink 24/7

  • Close to Paveletsky railroad station

  • Easy access to Paveletsky railroad station

Our accommodation(s)

Hotel location

Mercure Moscow Paveletskaya

Bakhrushina Street Ownership 11
115054 MOSCOW
Russia

GPS:55.735788, 37.63519

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TOWNHOUSE

Haute cuisine and a selection of excellent wines, exceptional service, and signature interior design create a unique atmosphere at the TownHouse restaurant. Enjoy the masterpieces from our head chef.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,247 reviews

TripAdvisor Rating  4.5/5  928 reviews

Very bad room service

Customer review rating 2.0/5

Muzaffar Couples - Confirmed reviews ALL

Positive: Very good location, absolutely amazing stuff on Recieption, room cleanness very good. Negative, which influences to overall score: We asked for breakfast to the room. Ordered continental breakfast. They bring us only mains in very bad looking. And forgot about other additions which were shown in menu. When I asked personal to bring other additions, they sent us two slices of toaster bread, but in menu it says assorted bread basket and finally they late.

Dear Mr. S., Thank you for your time and appreciation of our hotel. We take the feedback of our dear guests very seriously, as it helps us to reach new heights of improving the service provided, and we are very sorry that you have negative impressions. A letter has been sent to your personal email, we hope for your response. With best wishes and hope for new meetings at the hotel, Sofya Romanyuk, Guest Service & Project Manager

Excellent stay and very great staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I love this hotel and I keep coming back to stay here on my every visit.

Dear Mr. S., We thank you for your appreciation of our work and continued loyalty to Accor hotels. It is very important for us to receive feedback from our regular guests. We are constantly working to make the stay of each of our guests as comfortable as possible. Therefore, the positive impressions you have received about our hotel are the highest assessment of the efforts of our team. We look forward to your arrival again! Sincerely yours, Sofya Romanyuk, Guest Service & Project Manager

Customer review rating 5.0/5

Sevgin Business - Confirmed reviews ALL

Well located, very kind front dest stuff, excellent breakfast.

Dear Mr. H., Thank you for taking the time to rate your stay at Mercure Moscow Paveletskaya! We are very glad that we managed to make your stay comfortable and memorable. Come to us again! Sincerely yours, Sofya Romanyuk, Guest Service & Project Manager

Perfect stay as usual

Customer review rating 5.0/5

Francesco Couples - Confirmed reviews ALL

Perfect stay as usual

Dear Mr. L., Thank you for your high appreciation of our Mercure Moscow Paveletskaya hotel! Our team is always happy to meet the expectations of our beloved guests. We are waiting for you to visit again! Sincerely yours, Sofya Romanyuk, Guest Service & Project Manager

Another nice stay in this hotel...

Customer review rating 5.0/5

A. R. Business - Confirmed reviews ALL

nice rooms, good service, helpful colleagues/employees

Dear Mr. V., We thank you for your appreciation of our work and continued loyalty to Accor hotels. It is very important for us to receive feedback from our regular guests. We are constantly working to make the stay of each of our guests as comfortable as possible. Therefore, the positive impressions you have received about our hotel are the highest assessment of the efforts of our team. We look forward to your arrival again! Sincerely yours, Sofya Romanyuk, Guest Service & Project Manager

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Other web-users rate our hotel

  • 552 reviews 9.4/10 Location
  • 707 reviews 7.9/10 Room
  • 708 reviews 9.5/10 Service
  • 9 reviews 5.3/10 WiFi
  • 298 reviews 8.6/10 Breakfast
  • 245 reviews 7.7/10 Cleanliness
  • 110 reviews 7.6/10 Vibe
  • 15 reviews 9.2/10 Bar

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