Mercure Moscow Paveletskaya

Mercure Moscow Paveletskaya 4 stars

Customer review rating (ALL Rating) 4.7/5 237 reviews

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Description

Hotel extras

  • Free internet access

  • 2 metro stations from Red Square

  • Access to food and drink 24/7

  • Close to Paveletsky railroad station

  • Easy access to Paveletsky railroad station

ALLSAFE approved hotel

Hotel location

Mercure Moscow Paveletskaya

Bakhrushina Street Ownership 11
115054 MOSCOW
Russia

  • Metro:  Zamoskvoretskaya Paveletskaya

  • By plane

    DOMODEDOVO At 42.8km / 26.59 miles

  • By train

    PAVELETSKY At 0.75km / 0.47 miles

GPS:55.735788, 37.63519

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TOWNHOUSE

Haute cuisine and a selection of excellent wines, exceptional service, and signature interior design create a unique atmosphere at the TownHouse restaurant. Enjoy the masterpieces from our head chef.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  237 reviews

TripAdvisor Rating  4.5/5  920 reviews

FANTASTIC STAFF

TripAdvisor rating 5.0/5

Odyssey261767 TripAdvisor review

My son & I travelled to Russia from the UK and stayed for 11 nights at Mercure Moscow Paveletskaya between 17th February 2022 & 2nd March 2022 (3 nights in Adagio) and what a fantastic hotel, from the location, to the rooms to the breakfast but MOST of all to the staff who were extremely professional, helpful, courteous, friendly & just overall amazing. A big and special thankyou especially to the following members of the team:- Arina & Dmitmi (Duty Managers) who helped immensely to solve a few issues. Regina, Valentina & Alexandra (Reception Desk) Sergey (Night Manager) These individuals are a credit to the hotel, it's brand and the company and should be recognised for their exceptional service. Thank you

Dear Odyssey261767, We would like to take this opportunity to thank you for staying with us. It was our greatest pleasure to serve you during your stay. We appreciate you taking time to share your feedback. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. We’re thankful for guests like you and hope to see you again soon! Best regards, Alan Galiakberov Guest Service & Project Manager

Customer review rating 4.5/5

Alexander Business - Confirmed reviews ALL

All was ok, as expected

Dear Aleksander! Thank you very much for a high assessment of Mercure Moscow Paveletskaya. As our guest you have every right to expect a flawless service form all members of the hotel team. We are looking forward for your next visit. Warm regards, Alan Galiakberov, Project & Guest Relations Manager

Feels like home

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

I had a really good experience during the stay. Team is really great and helpful, specially Elisabeth the receptionist

Dear Mr. D., We would like to take this opportunity to thank you for staying with us. We appreciate you taking time to share your feedback which we take seriously. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. I will share your feedback with Elisabeth, it would be a great motivation for her. We are happy you left with good impressions your stay in Moscow and looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Alan Galiakberov Guest Service & Project Manager

Well located

Customer review rating 3.5/5

Albert Business - Confirmed reviews ALL

Very nice feel, friendly and professional staff. Super professional and helpful in handling power outage for 30 hours. Disappointed though that management never contacted me or offered any compensation for staying in a hotel with no electricity for more than a day. Definitely will factor this in when booking next stay

Dear Albert, First of all let me thank you for staying with us and your feedback. It was our greatest pleasure to serve you during your stay. You as our valuable guest have every right to expect a flawless service from the Mercure Moscow Paveletskaya. We are proud of our service culture and commitment but as stated before, we did fail you and our own standards. Please, rest assured that we are working on improvements in our internal processes and procedures based on your valuable comments. I would also like to take this opportunity to share the fact that this is an exception to the rule. Please, accept our sincere apologies for the inconveniences you have experienced at your stay. If there is even the slightest possibility that you will give us a second chance in the future, I will personally guarantee my attention and your satisfaction. At any time it would be my pleasure to meet with you and explain the past, but more importantly to look into the future and prove to you the highest level of the Mercure Moscow Paveletskaya service. Truly appreciate if you allow me to stay your personal contact for any further assistance. Best regards, Alan Galiakberov Guest Service & Project Manager

Good stay, very nice staff

Customer review rating 5.0/5

Oksana Friends - Confirmed reviews ALL

Stayed there for 2 days only, and had nice experience. Comfortable rooms, nice location, there are many cafes around. Staff was very helpful and polite

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Mercure Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valeriya Kozlova Guest experience Manager

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