Pullman Auckland Hotel & Apartments Hotel 5 stars

Customer review rating 4.4/5 17,711 reviews
Pullman Auckland Hotel & Apartments
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+ 24 Services
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Hotel extras

  • One of Auckland's largest 5-star residential & conferencing hotels with 16 event venues

  • 322 hotel rooms suites and self-contained apartments with spectacular city and harbour view

  • Luxury Health Club and award-winning Spa

  • Free Wi-Fi and Connectivity Centre

  • Centrally situated within easy reach of Auckland's tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND INTERNATIONALPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)Paying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Auckland Hotel & Apartments

Corner Waterloo Quadrant
& Princes Street
1010
auckland
new zealand

Tel: +6493531000

Fax: (+64)93531002

Contact email

Check-in from 15h00

Check out up to 11h00

  • SKYBUS :   SKYBUS - Airport 10 Customs Street East

  • By plane

    AUCKLAND INTERNATIONAL At 23km / 14.29 miles - Shuttle paying

  • By plane

    AUCKLAND INTL At 21km / 13.05 miles

  • By boat

    AUCKLAND FERRY At 0.85km / 0.53 miles

  • By car

    STATE HWY NORTH At 0.6km / 0.37 miles

  • By car

    STATE HWY SOUTH At 0.6km / 0.37 miles

  • By train

    BRITOMART TANSPORT At 0.8km / 0.5 miles

GPS :-36.848281, 174.770271

Our accommodations

SUPERIOR ROOM, One King Size Bed

  • Max. number of persons: 2
  • Area: From 25
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

SUPERIOR ROOM, Two Queen Bed

  • Max. number of persons: 4
  • Area: From 25
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

SUPERIOR ROOM, One Queen Size Bed

  • Max. number of persons: 2
  • Area: From 23
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed

SUPERIOR ROOM, Two Single Bed

  • Max. number of persons: 2
  • Area: From 25
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

DELUXE ROOM, One King Bed

  • Max. number of persons: 2
  • Area: From 25
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

Superior Residence

  • Max. number of persons: 2
  • Area: From 36
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

STUDIO, One King Bed

  • Max. number of persons: 2
  • Area: From 39
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Breakfast in bed

DELUXE SUITE, One Queen bed

  • Max. number of persons: 2
  • Area: From 44
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Ironing board and flat-iron
  • Breakfast in bed(...)

SUPERIOR EXECUTIVE ROOM, One King Bed

  • Max. number of persons: 2
  • Area: From 25
  • Nespresso machine
  • Breakfast in bed
  • Mini Bar

JUNIOR SUITE, One King Bed

  • Max. number of persons: 2
  • Area: From 44
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Breakfast in bed
  • Mini Bar
Accessible room

EXECUTIVE KING SUITE, One King Size Bed

  • Max. number of persons: 3
  • Area: From 44
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities
  • Breakfast in bed(...)

PENTHOUSE, Lounge Access, 2 King Size Beds, Waitemata Harbour View

  • Max. number of persons: 4
  • Area: From 286
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathrobe
  • Slippers
  • Nespresso machine
  • Breakfast in bed

One Bedroom Apartment

  • Max. number of persons: 4
  • Area: From 66
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

One Bedroom Deluxe Apartment

  • Max. number of persons: 2
  • Area: From 66
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

Two Bedroom Apartment

  • Max. number of persons: 4
  • Area: From 97
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities
  • Breakfast in bed(...)

Three Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 113
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Our restaurants and bars

TAPESTRY DINING

Type of cuisine: International

Like a tapestry artwork from days of old that travelled from country to country, Tapestry Dining is influenced by the modernity of the world and the countries that encompass it. A unique culinary experience awaits you at Tapestry Dining.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OMNI BAR

Photo non contractuelle / Strictly non binding

Casual and laid-back, Omni Bar offers a smart and up-to-the-minute environment in which guests may entertain, relax and enjoy themselves, with the confidence of receiving excellent food and a well-priced premium wine list.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 827

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Pullman Auckland Hotel & Apartments

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

17,711 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,084 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Everything we Needed

Customer review rating 4.4/5

Tonya R. Friends - 13/02/2020 Confirmed reviews ALL

Staff were very friendly & helpful which made my stay a wonderful experience. I had my friend from Australia staying with me & I was so proud she so enjoyed the experience, thank you to your staff.

Kia Ora Mrs R., Your review has us blushing! It was our great pleasure to welcome you and we're glad that you and your friend had a wonderful time. All the Pullman Auckland Family will be very proud to read your kind words! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon! Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Amazing stay

Customer review rating 4.4/5

Happy J. Solo - 13/02/2020 Confirmed reviews ALL

This hotel has it all!! Amazing and friendly staff!!! Room was just perfect

Good stayg

Customer review rating 4.4/5

John D. Couples - 13/02/2020 Confirmed reviews ALL

Good visit

Kia Ora, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Please rest assured that we are listening to your comments and are definitely taking this on board. We hope that we will have the pleasure to welcome you again in the future. Sincerely, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

People were pleasant, it was clean and tidy

Customer review rating 4.4/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

As above, people were pleasant, place was clean and tidy. However it wasn’t up to 5 star standard. E.g. rang to reception with a query. The person said they’d ring me back. Never did. E.g. having a bath was nice but shower over bath was difficult (dangerous) to operate. Separate hot and cold taps had to be operated from in the bath/shower. Wasn’t sure if I would get blasted with cold water or burned with hot.

Enjoyed stay

Customer review rating 4.4/5

A. T. Friends - 13/02/2020 Confirmed reviews ALL

Well located aside from the hills! Staff helpful and attentive.

Kia Ora! Thank you so much for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear that you had a great stay with us! Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

very enjoyable

Customer review rating 4.4/5

Mark T. Couples - 13/02/2020 Confirmed reviews ALL

nice stay and very good service,only fault was shower set up as water kept running out on tiles where you walk,need a barrier to keep water in shower area.

Outstanding Accommodations

Customer review rating 4.4/5

Anonymous Friends - 13/02/2020 Confirmed reviews ALL

It was a fabulous stay! Accommodations exceeded my expectations!

Kia Ora Mrs E., Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. All the Pullman Auckland Family will be very proud to read your kind words! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon! Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Service is good

Customer review rating 4.4/5

Lt Solo - 13/02/2020 Confirmed reviews ALL

Provide a complimentary drink. And the extra bottles of water provided as well.

Kia Ora Mrs T., Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Nice to be back

Customer review rating 4.4/5

Martin F. Business - 12/02/2020 Confirmed reviews ALL

Staff as ever were wonderful. The bed was comfortable, however the bathroom felt and looked grubby and shabby. Ive not had that feeling before so don’t know if it was just that room.

Kia Ora Mr F., Thank you very much for sharing your recent experience with us. Every feedback is a gem and we appreciate that you took the time to share it. We're sorry to see that we didn't fully meet your expectations this time. Please rest assured that we are listening to your comments and are definitely taking this on board. We hope that we will have the pleasure to welcome you again in the future and will certainly organise another room for you. Sincerely, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Lovely getaway

Customer review rating 4.4/5

Marcus Families - 12/02/2020 Confirmed reviews ALL

Used my Stayplus to have a weekend with my son. Superb front door service from Matt. Room wasn’t ready but thanks to WiFi in lobby provided by reception, My son was happy with his iPad. Upgraded to a suite. Nice spacious and a fruit platter was also provided.

Avarage Experience

Customer review rating 4.4/5

Tinus Couples - 12/02/2020 Confirmed reviews ALL

Bathroom is very outdated and too small - especially the toilet being to close to the shower screen, my partner could not sit on the toilet properly due to small space Windows is not sound proof and had restless sleep due to noisy street

Kia Ora Tinus, Thank you very much for sharing your recent experience with us. Every feedback is a gem and we appreciate that you took the time to share it. We're sorry to see that we didn't fully meet your expectations during your stay. Please rest assured that we are listening to your comments and are definitely taking this on board. We hope that we will have the pleasure to welcome you again in the future. Sincerely, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Good location close city.

Customer review rating 4.4/5

Db Business - 12/02/2020 Confirmed reviews ALL

My stay was satisfactory. Only negative from my trip was that I was staying in a room that was connected to the adjoining room. Both nights of my stay, the next door guests came home after midnight and woke me up as I could hear them talking in the next room. Please do not put me in a connected room again!!!

Meh

Customer review rating 4.4/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

The front desk couldn't find my booking, and even questioned if I was in the right place. I had to go back to the office and print out a booking receipt. Once they had the booking number, they could find me in the system and check me in. There was no apology for being rude earlier, just a vague 'oh, I couldn't find it before'. It wasn't a good start to my stay. The room was large and the bed was good. One of the bellhops was helpful for finding a place for lunch. However, the place is looking a little run-down -- dirt in the corners, wallpaper starting to peel, that sort of thing. Is it value for money? Not really, but what choice is there?

Amazing service

Customer review rating 4.4/5

Diane Friends - 11/02/2020 Confirmed reviews ALL

A fabulous night, with an upgrade, drinks vouchers when our room was not ready. We could not say enough re the level of customer service - we will be back!

Kia Ora! Thank you so much for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear that you had a great stay with us! Please rest assured that we are listening to your comments and are definitely taking this on board. We hope that we will have the pleasure to welcome you again in the future. Sincerely, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Disappointed than previous experience

Customer review rating 4.4/5

Kunal Couples - 11/02/2020 Confirmed reviews ALL

We booked the executive suite and the room had broken boss sound system and in the mini bar the Sparkling water bottle was already half empty and even in the executive lounge all the water glasses were super dirty and we had to help ourselves to find the glasses and we end up drinking the juice in the wine glasses and waitress was like you can find your own glasses and look the cupboards and it happened with the table sitting next to us as well. You dont expect that at all from accor hotels. I was really disappointed this time. The only good thing was the staff on the coffee machine on the ground floor. Both the women were good.

Had higher expectations

Customer review rating 4.4/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

I had a good stay overall but somehow, had higher expectations. I had informed the hotel of our honeymoon and my husband's birthday and discussed some arrangements in advance. All arrangements were well executed but the hospitality was average. The friendliness, welcomeness and making guests feel special feeling was lacking.

Kia Ora, Thank you so much for your feedback.It was our great pleasure to welcome you for your honeymoon and birthday celebration. We are sorry that you felt a lack of friendliness. All the Team was informed about your arrival and I can assure you that the decoration and the birthday cake delivery just before midnight was made with lot of care. We are disappointed that you did not feel special as we really tried our best with the rose petals as well as heart shape cake. Please rest assured that we will share your comments with our Team. We wish you all the best and hope that we can welcome you another time. Sincerely, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Nice enough and comfortable

Customer review rating 4.4/5

Sally B. Couples - 11/02/2020 Confirmed reviews ALL

Great check in and staff. Our room 631 (I think) in need of renovation in the bathroom which was very small and just had bits and pieces that needed fixing up. Our fridge went into defrost, had to tuen up to refreeze after water coming out. Told staff on departure (only happened late the night before) who said they would get it seen to. Breakfast - huge variety but not great for the cooked food - have had way better buffets breakfasts at other Accor hotels in Auckland, all just alright

Awesome stay for birthday celebration

Customer review rating 4.4/5

Shaunee Friends - 11/02/2020 Confirmed reviews ALL

We had a short stay but an amazing time. The team were so welcoming & made sure we were happy with everything. We enjoyed a dip in the pool also. Thank you to all, mostly to Raymond on the concierge desk who chatted with us while we waited for our car to come. He was so helpful with our bags & making sure we left safely. Thank you Raymond.

Kia Ora Shaunee, Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. Raymond and All the Pullman Auckland Family will be very proud to read your kind words! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon! Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Excellent service and friendly atmosphere

Customer review rating 4.4/5

Geoff M. Families - 10/02/2020 Confirmed reviews ALL

All the staff were quick to help and advise and very professional in the way they worked.

Kia Ora Mr M., Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Please rest assured that we are listening to your comments and are definitely taking this on board. We hope that we will have the pleasure to welcome you again in the future. Sincerely, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Lovely & quite but still close to town

Customer review rating 4.4/5

J.j Couples - 10/02/2020 Confirmed reviews ALL

Lovely clean room, staff were very friendly & helpful!

Kia Ora Mrs J., Thank you so much for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear that you had a great stay with us! Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…
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