Dear Mr. S., Thank you for taking the time to share your valuable feedback following your recent stay at Novotel Ahmedabad. We are pleased to know that you appreciated the food quality, lounge facilities, and the hospitality extended by our team. Your continued loyalty as an ALL Platinum member is sincerely valued. At the same time, I regret that certain aspects of your experience did not reflect the five-star standards we strive to deliver. Your observations regarding room maintenance, communication challenges at the restaurant, and the welcome drink and amenity have been carefully acknowledged. Please be assured that these concerns will be reviewed with the respective teams to ensure necessary improvements. We truly appreciate your candid feedback, as it helps us identify opportunities to enhance our guest experience. Thank you once again for choosing Novotel Ahmedabad. We look forward to welcoming you back and providing you with a more refined and seamless experience on your next visit. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. W., Thank you for sharing such wonderful feedback following your recent stay at Novotel Ahmedabad. It is truly heartening to know that our team continues to make your visits memorable. Your kind appreciation of our Reception, Food & Beverage, Bell Desk, and Security teams means a great deal to us. I will personally ensure that your compliments are shared with everyone, as recognition such as yours is a wonderful motivation for our Heartists to continue delivering exceptional hospitality. We sincerely value your continued trust in Novotel Ahmedabad and your loyalty as an ALL member. While your visit may have been brief, we are delighted that our team made a lasting impression. We look forward to welcoming you back soon, hopefully for a longer stay, and creating many more memorable experiences for you. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. K., Thank you for sharing your wonderful feedback following your recent stay at Novotel Ahmedabad. We are delighted to know that you had a fabulous experience and found our team warm, cooperative, and welcoming. Your appreciation is truly encouraging and will certainly be shared with our team. We have also taken note of your feedback regarding the Wi-Fi speed. Please accept our apologies for the inconvenience caused. We will review this with our IT team to ensure a more seamless connectivity experience for our guests. Thank you for your continued trust as an ALL – Accor Live Limitless Classic member. We look forward to welcoming you back and making your next visit even more enjoyable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. S., Thank you for taking the time to share your lovely feedback following your recent family stay at Novotel Ahmedabad. We are delighted to know that you had a pleasant experience and that our hospitality and facilities contributed to making your visit memorable. Your special appreciation for Gittali and Payal is particularly heartwarming. I will personally ensure that your kind words are shared with them, as such recognition is truly encouraging and reflects the warmth and care we strive to extend to every guest. It is equally rewarding to know that you enjoyed our dining experiences and felt well recognised as an ALL – Accor Live Limitless Classic member. Thank you once again for your trust and appreciation. We look forward to welcoming you and your family back for another wonderful stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. P., Thank you for taking the time to share your wonderful feedback following your recent stay at Novotel Ahmedabad. We are delighted to know that you had an excellent experience and that our hospitality, dining services, and overall comfort met your expectations. It is particularly rewarding to learn that you felt well recognised as an ALL – Accor Live Limitless Classic member. Your generous appreciation is a wonderful source of encouragement for our entire team and inspires us to continue creating memorable experiences for our valued guests. Thank you once again for your trust and loyalty. We look forward to welcoming you back for another exceptional stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. Balaji, Thank you for sharing such heartwarming feedback following your recent stay at Novotel Ahmedabad. It brings me immense pleasure to know that you had an amazing experience and that our team made your visit truly memorable. Your special mention of the Chef who thoughtfully arranged breakfast ahead of your early morning departure is particularly touching. Please be assured that we will identify the colleague and personally convey your heartfelt appreciation to him. Gestures such as these reflect the genuine care and hospitality we aspire to deliver, and knowing that his efforts left such a lasting impression is immensely rewarding. We are equally delighted that you enjoyed a seamless booking experience and appreciated our accommodation, dining, and overall services. As a valued ALL – Accor Live Limitless Classic member, your trust and appreciation mean a great deal to us. Thank you once again for recognising our team's efforts. We look forward to welcoming you back and creating many more wonderful memories during your future visits. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Ms. C., Thank you for sharing your wonderful feedback following your recent family stay at Novotel Ahmedabad. It is truly delightful to know that you and your family had a memorable experience with us. Your special appreciation for Payal is particularly heartwarming. I am pleased to learn that her warm welcome, thoughtful assistance, and discreet attentiveness contributed so positively to your stay. I will personally ensure that your kind words are shared with her and that her efforts receive the recognition they deserve. We are equally pleased that you enjoyed our breakfast offerings and found the booking experience through the ALL App seamless and convenient. As a valued ALL – Accor Live Limitless Diamond member, your continued trust and loyalty mean a great deal to us. Your generous recommendation is sincerely appreciated and serves as wonderful encouragement for our entire team. We look forward to the pleasure of welcoming you and your family back to Novotel Ahmedabad for another exceptional experience. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. L., Thank you for sharing your wonderful feedback following your recent stay at Novotel Ahmedabad. We are delighted to know that you enjoyed our convenient location, food offerings, and the comfort of your accommodation. It is especially encouraging to see that your experience across our services, from arrival and check-in to departure, met your expectations. Your perfect ratings and willingness to recommend us are a wonderful source of motivation for our entire team and reinforce our commitment to delivering consistently exceptional hospitality. As a valued ALL – Accor Live Limitless Classic member, we sincerely appreciate your continued trust and loyalty. We look forward to welcoming you back to Novotel Ahmedabad for another comfortable and memorable stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. G., Thank you for sharing your wonderful feedback following your recent stay at Novotel Ahmedabad. We are delighted to know that you had an amazing experience and particularly enjoyed the complimentary room upgrade extended during your visit. It is always a pleasure to create little moments of delight for our guests, and knowing that this gesture contributed positively to your stay is truly rewarding. We are equally pleased that you appreciated the comfort and cleanliness of your accommodation. Your encouraging feedback motivates our team to continue delivering thoughtful and memorable hospitality. As a valued ALL – Accor Live Limitless Classic member, your trust and appreciation mean a great deal to us. Thank you once again for choosing Novotel Ahmedabad. We look forward to welcoming you and your partner back for another exceptional stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. A. S., Thank you for taking the time to share such detailed and candid feedback regarding your recent stay at Novotel Ahmedabad. I am deeply concerned to learn of your disappointing experience and sincerely apologise that we failed to deliver the comfort, hospitality, and service standards you rightfully expected from us. Your observations regarding the condition and cleanliness of your Premium Room, malfunctioning telephone and safety locker, missing amenities, and overall maintenance are particularly concerning. Equally disappointing is your experience with our gym facilities, restaurant environment, Wi-Fi connectivity, and, most importantly, the lack of attentiveness and warmth demonstrated by our team. While I understand that certain aspects of our hotel's physical layout may not have aligned with your expectations, there can be no justification for shortcomings in cleanliness, maintenance, guest comfort, or service delivery. These are fundamental responsibilities that we must consistently uphold. I am especially sorry that you felt our managers were not sufficiently engaged with guests. Hospitality is not merely about providing facilities; it is about making every guest feel welcomed, acknowledged, and genuinely cared for. I regret that we failed to create that experience for you. Please be assured that I am taking personal ownership of your concerns and will review them with our respective departmental leaders. Particular attention will be given to room inspections, preventive maintenance, availability of guest amenities, gym upkeep, and reinforcing service attentiveness across our operational teams. I also recognise your disappointment regarding the value received in comparison with the price paid. Your feedback is a serious reminder that our guests' confidence must be earned through the quality of their experience, not simply through our brand or positioning. Mr. S., I understand that your experience has left you with little confidence in our hotel, and I would not wish to diminish your concerns with mere assurances. I sincerely regret that we let you down and would appreciate an opportunity to connect with you personally to better understand your experience. Should your travels bring you back to Ahmedabad, I would be grateful for an opportunity to personally oversee your arrangements and work towards restoring your faith in our hospitality. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. J., Thank you for sharing your excellent feedback following your recent stay at Novotel Ahmedabad. We are delighted to know that every aspect of your experience, from the seamless booking process through the ALL App to your accommodation, dining, and overall service, met your expectations. Your perfect ratings and generous recommendation are truly encouraging for our entire team. As a valued ALL – Accor Live Limitless Gold member, your continued trust and loyalty are sincerely appreciated. Thank you once again for choosing Novotel Ahmedabad. We look forward to welcoming you back and ensuring another exceptional and memorable stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. D., Thank you for sharing your candid feedback following your recent stay at Novotel Ahmedabad. While I am pleased to know that you appreciated our location, accommodation, and the comfort of your room, I am deeply concerned to learn that your overall experience fell short of expectations, particularly with regard to our breakfast service and the attentiveness of our team. Please accept my sincere apologies for the disappointment caused. Your observation regarding associates engaging in personal conversations rather than remaining attentive to guests is particularly concerning and certainly does not reflect the hospitality standards we strive to uphold. We take your feedback seriously and will personally review these concerns with the respective teams to reinforce service discipline, attentiveness, and the importance of anticipating guest needs. Every guest deserves to feel acknowledged, valued, and genuinely cared for throughout their stay. I would also appreciate an opportunity to understand your breakfast experience in greater detail, as this will help us address the specific shortcomings rather than merely acknowledge them. Mr. D., I sincerely regret that we were unable to deliver the experience you rightfully expected from us. I hope you will allow us another opportunity to restore your confidence in our hospitality and demonstrate the standards Novotel Ahmedabad truly stands for. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Ms. S., Thank you for sharing your wonderful feedback following your recent business stay at Novotel Ahmedabad. We are delighted to know that you enjoyed a very comfortable stay and that our team's kindness, cooperation and attentive service contributed to such a positive experience. It is particularly gratifying to see that every aspect of your stay, from arrival and accommodation to breakfast, cleanliness, connectivity and departure, met your expectations. Your perfect recommendation is a wonderful affirmation of our team's commitment to creating warm and effortless guest experiences. Your appreciation will certainly encourage our colleagues to continue delivering hospitality with the same sincerity and care. We look forward to welcoming you back to Novotel Ahmedabad and making your next stay equally comfortable and memorable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. P., Thank you for sharing your wonderful feedback following your recent stay at Novotel Ahmedabad. We are delighted to know that you had an excellent experience and that every aspect of your stay, from arrival and accommodation to cleanliness, service and departure, met your expectations. Your perfect recommendation is a wonderful encouragement to our entire team. It is especially gratifying to know that Priyanka made such a positive impression on you. Your kind words recognising her as “the best” will certainly be shared with her and serve as a meaningful appreciation of her dedication and warm hospitality. We look forward to welcoming you back to Novotel Ahmedabad and making your next stay equally enjoyable and memorable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. P., Thank you for taking the time to share such detailed and candid feedback following your recent stay at Novotel Ahmedabad. I sincerely regret that your second stay once again left you with several concerns, particularly when you have continued to choose us for our convenient location. Please accept my apologies for the condition of the room and the inconvenience caused by the chair replacement, leaking washbasin and the lingering odour from the carpets. Your comments regarding the impact of the earlier monsoon-related water ingress are particularly concerning, and we acknowledge the importance of ensuring that our rooms and corridors are maintained to a standard that provides both comfort and confidence. I also regret the experience you encountered at check-in, including the card transaction issue. We understand the importance of handling payment transactions with complete accuracy and explaining any technical difficulty clearly and reassuringly to the guest. Your feedback on this aspect, as well as the ease of WiFi access, has been noted for appropriate review. Your observations regarding our Food & Beverage offerings are equally valuable. We are sorry that the quality, variety and pricing of the buffet did not provide the value you expected. Your specific comments regarding the preparation and taste of certain dishes will be shared with our culinary and Food & Beverage teams. At the same time, we are grateful for your appreciation of Chef Mintu and the attentive service you received at our Continental offering. We also acknowledge your feedback regarding staff training, communication and ALL member recognition. These are important elements of the overall guest journey, and we will reinforce the required standards with the concerned teams to ensure greater consistency in service and recognition. Your continued patronage, despite these concerns, is something we do not take for granted. We sincerely hope to have the opportunity to restore your confidence and demonstrate meaningful improvement across the areas you have highlighted during your next visit. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Ms. M., Thank you for sharing your feedback following your recent family stay at Novotel Ahmedabad. We are pleased to know that you had an excellent stay overall and particularly appreciated the accommodation, cleanliness, WiFi and the attentiveness of our team. Your positive comments are sincerely appreciated and serve as an encouragement to our colleagues. At the same time, we regret that our culinary offerings did not fully meet your expectations. We have noted your feedback regarding the breakfast experience and will share it with our Food & Beverage team as we continue to refine the quality, variety and overall dining experience we offer our guests. We also appreciate your continued trust in Novotel Ahmedabad as an ALL Gold member. Your feedback is valuable to us, and we hope to have the opportunity to welcome you and your family again, with an even more satisfying experience across every aspect of your stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. M., Thank you for taking the time to share your detailed feedback following your family stay at Novotel Ahmedabad. I sincerely regret that several aspects of your experience fell short of the standards we strive to maintain. Please accept my apologies for the considerable delay in arranging the extra bed and for the difficulty you experienced in reaching our Reception and Housekeeping teams. Having to personally come down to the Front Desk late in the evening to follow up, particularly while travelling with your family, is certainly not the level of convenience or responsiveness you should have experienced. I am equally concerned to learn about the condition of the hair dryer and washroom flush mechanism in the room. These are matters that should have been identified and rectified before the room was assigned, and we regret the inconvenience caused. Your comments regarding the breakfast and Premier Lounge service are also well noted. Repeatedly requesting replenishment without receiving a timely response is understandably frustrating, and we acknowledge the need for greater attentiveness and more proactive service during these periods. Your feedback has been shared with the respective teams, with particular emphasis on response time, room readiness, maintenance checks and timely replenishment of food offerings. We value your feedback as an opportunity to strengthen these aspects of our operation. We sincerely hope you will give us another opportunity to restore your confidence in Novotel Ahmedabad and provide you and your family with the seamless, comfortable and attentive experience you should have received from the outset. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. P., Thank you for taking the time to share your positive feedback following your recent stay at Novotel Ahmedabad. We are delighted to know that you appreciated our convenient location, attentive team, service and breakfast offerings. It is particularly gratifying to see that your overall experience was so positive and that Novotel Ahmedabad continues to be a preferred choice for your business travels. As a valued ALL Gold member, your continued confidence in our hospitality is sincerely appreciated. Your recommendation is a wonderful encouragement to the entire team and inspires us to consistently uphold the standards of service our guests expect. We look forward to welcoming you back to Novotel Ahmedabad and making your next stay equally comfortable and seamless. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. C., Thank you for sharing your kind feedback following your recent stay at Novotel Ahmedabad. We are delighted to know that you enjoyed a comfortable stay and appreciated our convenient location, accommodation, cleanliness, connectivity and overall experience. Your perfect recommendation is particularly encouraging and reflects the confidence we strive to earn from every guest. We are also pleased to know that you enjoyed the experience as an ALL Classic member. Your positive feedback is a meaningful encouragement to our team and motivates us to remain attentive to every detail throughout the guest journey. We look forward to welcoming you back to Novotel Ahmedabad and providing you with another comfortable and seamless stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad