Pullman Huizhou Kaisa 5 stars

Customer review rating (ALL Rating) 4.6/5 218 reviews

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Description

Hotel extras

  • Landmark Building in the City, Located in Central Business District

  • Easy Access to Shopping Mall and 10 minute drive to Huizhou West Lake

  • Guest Room from 47F-60F, Overlooking Gorgeous City & River View

  • City with the Highest and Most Luxurious Indoor 46° F Heated Swimming Pool.

  • 35 min to Huizhou Pingtan Airport and 120 min to Shenzhen Airport

Our accommodation(s)

Hotel location

Pullman Huizhou Kaisa

Kaisa Center, No 11 Huizhou Avenue, Hui Cheng District
516000 GUANGDONG HUIZHOU
China

GPS:23.1176474, 114.4184121

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  218 reviews

TripAdvisor Rating  4.9/5  99 reviews

Customer review rating 5.0/5

Shao L. N. Couples - Confirmed reviews ALL

I do really enjoy my stay at Pullman Huizhou every time. The concierge, Front desk, Housekeeper, Restaurant, all the staff are great and helpful.

Dear Guest, Thank you for your positive feedback about our hotel. We are delighted to hear that you have been satisfied with every stay at Pullman Huizhou Kaisa and that you have given high praise to our staff. We look forward to your next visit! Best regards, Pullman Huizhou Kaisa Rachel

Customer review rating 4.5/5

Yong M. L. L. Friends - Confirmed reviews ALL

All is good except for the long waiting time for the lifts. We like the location as an integrated development with mall access.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Sorry for the long waiting time for the lifts you mentioned. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rachel

Customer review rating 5.0/5

Patrick S. F. C. Families - Confirmed reviews ALL

This property really listened to comments and do see improvements base on my previous comments, well done!

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Huizhou Kaisa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel

Disappointed by Service Despite Platinum Status

TripAdvisor rating 3.0/5

zpempire TripAdvisor review

The hotel’s facilities and location are great — directly connected to a shopping mall, very convenient. But the service was disappointing. As a Platinum member, I was told the Executive Lounge was closed and offered buffet dinner instead. When I requested a window seat, I was told it was “reserved,” though several window tables stayed empty during my meal. (See Attached Photos) The staff later said it was for 8 p.m. guests, which made little sense. Good hardware, poor service attitude. I hope management improves communication and respect for loyal members.

Customer review rating 0.5/5

Anton R. Families - Confirmed reviews ALL

Just checked my account last night and saw that points and night was credited to my account and after took it back.

Dear Guest, Thank you for taking the time to share your feedback. As there is a situation where your fees can be redeemed with points, the points have been corrected. We hope to welcome you back to our hotel very soon! Sincerely, Rachel

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Other web-users rate our hotel

  • 1,432 reviews 9.7/10 Location
  • 2,264 reviews 9.3/10 Room
  • 2,868 reviews 9.4/10 Service
  • 10 reviews 8.2/10 WiFi
  • 1,176 reviews 9.2/10 Amenities
  • 1,070 reviews 9.6/10 Vibe
  • 777 reviews 9.4/10 Cleanliness
  • 499 reviews 8/10 Breakfast

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