Pullman Huizhou Kaisa 5 stars

Customer review rating (ALL Rating) 4.6/5 209 reviews

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Kaisa Center, No 11 Huizhou Avenue, Hui Cheng District, 516000 GUANGDONG HUIZHOU, China

Description

Hotel extras

  • Landmark Building in the City, Located in Central Business District

  • Easy Access to Shopping Mall and 10 minute drive to Huizhou West Lake

  • Guest Room from 47F-60F, Overlooking Gorgeous City & River View

  • City with the Highest and Most Luxurious Indoor 46° F Heated Swimming Pool.

  • 35 min to Huizhou Pingtan Airport and 120 min to Shenzhen Airport

Our accommodation(s)

Hotel location

Pullman Huizhou Kaisa

Kaisa Center, No 11 Huizhou Avenue, Hui Cheng District
516000 GUANGDONG HUIZHOU
China

GPS:23.1176474, 114.4184121

Telephone
Fax +86 752 360 0666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  209 reviews

Customer review rating 4.5/5

Patrick S. F. C. Couples - Confirmed reviews ALL

I wanted to extend my sincere thanks to the team at Pullman for such a fantastic stay. What impressed me most was the attention to detail regarding my previous feedback. Specifically, I appreciated how you addressed the room temperature issues I had noted previously; it was much improved and made for a truly comfortable stay this time. It’S. rare to find a hotel that not only listens to guest comments but actively implements improvements by the very next visit.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rachel Zhou

Customer review rating 3.5/5

Patrick S. F. C. Couples - Confirmed reviews ALL

I recently stayed at this property and wanted to share my feedback. As an Accor Plat Member, I frequently stay within the Accor network and have come to appreciate the high standards of the Pullman brand. During this visit, those standards were met brilliantly by your team, though one significant issue seriously impacted my stay. First, I want to commend your staff. The front desk reception was highly professional, and the service in the 4F restaurant was a highlight. I would like to specifically recognize Jennie (or Jenny) for her exceptional hospitality and Mr. Wei for his attentive and professional management. Both individuals made a very positive impression. The hotel room was beautiful and well-maintained, fitting the premium experience I except as a loyal member. However, I encountered a situation that I found totally unacceptable. At approximately 11:00 pm, the air conditioning appeared to be restricted or turned down centrally. This caused the temperature in my room to rise to 26.5 deg C. The environment became so stifling that I began to sweat heavily and had to call for technical assistance. When the technical staff arrived, I asked him to verify the condition of the room; he was able to confirm firsthand the extent of my perspiration and the heat of my skin due to lack of airflow. Ultimately, the only way I could manage the rest of that night was by requesting a portable fan to be brought to the room. As a frequent traveler, I find a controlled climate to be an essential part of the guest experience, particularly with the Accor loyalty program. Have to rely on a fan in a premium property like Pullman because the centralized AC is restricted is disappointing. I hope you will share my compliments with the restaurant team, Mr. Wei / Jennie (Jenny) and the rest of the staff. I have a return stay scheduled for April 4. I value my relationship with the Pullman brand and truly hope to see improvements regarding the climate control during my next visit, as a comfortable sleeping environment is my primary priority. Without the AC issue, should have rated 10 instead of 7. Thank you!

Dear Guest, Thank you for taking the time to share detailed feedback following your recent stay with us, and for your loyalty as an Accor Platinum Member. I am especially pleased to read your kind words about our front desk and restaurant teams. Janne and Mr. Wei will be personally recognized for their exceptional hospitality and professionalism—it is always rewarding to know when a colleague has helped create a memorable experience for our guests. At the same time, I sincerely apologize for the discomfort you experienced with the air conditioning during your stay. We have informed the hotel staff about your stay experience, and we will do our best to ensure that every guest has a satisfactory experience. Thank you again for recognizing our team’S. efforts, and for giving us the opportunity to welcome you back on April 4.We will make sure that the issues mentioned during your stay do not recur. Sincerely, Rachel Zhou

Customer review rating 5.0/5

Chow M. Y. Families - Confirmed reviews ALL

This hotel is very generous and will offer whatever we entitled. Staff are very friendly and helpful. I'll come vacation again and again.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rachel Zhou

Customer review rating 4.5/5

Che L. L. Couples - Confirmed reviews ALL

Location great, has bus to Hong Kong at the door. Comfortable and excellent staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rachel Zhou

Customer review rating 4.0/5

Hui Z. Business - Confirmed reviews ALL

the room is spacious but buffet lunch is below average.

尊敬的贵宾： 感谢您分享您的入住体验。我们很高兴您对酒店位置及房间的宽敞感到满意。同时，我们会认真对待您对自助午餐的反馈，以便进一步提升我们的餐饮服务质量。 祝好， Pullman Huizhou Kaisa Rachel Zhou

Other web-users rate our hotel

  • 1,187 reviews 9.6/10 Location
  • 1,837 reviews 9.1/10 Room
  • 2,382 reviews 9.3/10 Service
  • 11 reviews 8.9/10 WiFi
  • 878 reviews 9.5/10 Vibe
  • 683 reviews 9.3/10 Cleanliness
  • 357 reviews 7.4/10 Breakfast
  • 6 reviews 4.4/10 Beach

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