Fashion Town Hotel Shenzhen - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 498 reviews

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Fashion Town Hotel Shenzhen - MGallery Collection - Image 1
Fashion Town Hotel Shenzhen - MGallery Collection - Image 2
Fashion Town Hotel Shenzhen - MGallery Collection - Image 3
Fashion Town Hotel Shenzhen - MGallery Collection - Image 4
No. 8, Langyun Road, Dalang Street, Longhua District, 518110 SHENZHEN, China

Description

Hotel extras

  • 262 fashion-inspired rooms and suites with mountain views

  • Well-appointed meeting and banquet spaces for business and events

  • 17th-floor Executive Lounge with panoramic forest views

  • Signature wellness rooms designed for deep relaxation

  • Easy access to Shenzhen North Station, just a 30-minute drive

Our accommodation(s)

Book this hotel
Room 1

Suite

Superior Suite, M Lounge Access, 1 King Size Bed, City View

Photo out of - Superior Suite, M Lounge Access, 1 King Size Bed, City View

84 SQM (904 SQFT), M Lounge Access, Separate Living Room, Located on 7th to 11th Floors, Celling to Floor Window with City View, Separate Shower and Bathtub, MARLIN GOETZ Bath Amenities, Complimentary High - Speed Internet Access, 65 inch TV.

  • Views:

    City View

Max. number of persons
3
Area
From 84 m² / 904 sq ft

Bedding

King size bed(s) x1

  • 3 pers. max
  • 84 m² / 904 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
See availabilities

Suite

Deluxe Suite, M Lounge Access, 1 King Size Bed, City View

Photo out of - Deluxe Suite, M Lounge Access, 1 King Size Bed, City View

98 SQM (1,055 SQFT), M Lounge Access, Separate Living Room, Located on 12th to 17th Floors, Celling to Floor Window with Panoramic City View, Separate Shower and Bathtub, MARLIN GOETZ Bath Amenities, Complimentary WiFi, 65 inch TV.

  • Views:

    City View

Max. number of persons
3
Area
From 98 m² / 1054 sq ft

Bedding

King size bed(s) x1

See availabilities

Suite

Executive Suite, M Lounge Access, 1 King Size Bed, Garden View

Photo out of - Executive Suite, M Lounge Access, 1 King Size Bed, Garden View

130 SQM (1,399 SQFT), M Lounge Access, Separate Living Room, Located on 16th Floor, Celling to Floor Window with Garden View, Separate Shower and Bathtub, MARLIN GOETZ Bath Amenities, Complimentary High - Speed Internet Access, 65 inch TV.

  • Views:

    Garden View

Max. number of persons
3
Area
From 130 m² / 1399 sq ft

Bedding

King size bed(s) x1

See availabilities

Hotel location

Fashion Town Hotel Shenzhen - MGallery Collection

No. 8, Langyun Road, Dalang Street, Longhua District
518110 SHENZHEN
China

GPS:22.7033657, 113.9886659

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • SHENZHEN BAOAN INTL Additional charge
  • SZX Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 262 rooms
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
  • 262 non-smoking rooms
  • 17 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Desk equipment available

  • Shoe shine machine

Concierge

  • Concierge

Porter

  • Porter

Catering

2 Restaurants

One Bar

Breakfast

  • Buffet

Business

6 Meeting rooms

Well-being

POOL

  • Covered
  • On site

Fitness Center

  • On site
  • On site
  • Indoor parking
  • Public

PARKING

Parking information

  • On site
  • Indoor parking
  • Private

CANTONE CHINESE RESTAURANT

Photo out of - CANTONE CHINESE RESTAURANT

The second floor, modern Cantone Chinese Restaurant accommodates 110 guests and offers Cantonese and Sichuan cuisines. It has a main dining hall and seven private rooms for more intimate dining.

Cooking style
Regional
Capacity
110
Accessibility
Accessible service
518110 Shenzhen, China
Telephone +86 755 2377 8888

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Other

Accommodate food

  • Children menu
  • Light menu
  • Salt-free menu
  • Vegetarian menu

The second floor, modern Cantone Chinese Restaurant accommodates 110 guests and offers Cantonese and Sichuan cuisines. It has a main dining hall and seven private rooms for more intimate dining.

The first floor Hues Lobby Bar has a light-hearted atmosphere and serves a wide selection of international wines, fine beverages, and signature cocktails, plus coffee, afternoon tea, and light snacks.

Because great days always start with a good breakfast, stock up on treats and vitamins!

The 188 m² heated indoor swimming pool is located on the sixth floor.

Dive into pure relaxation in our stunning pool, a serene retreat designed for ultimate comfort.

The 866 m² pillar-free Grand Ballroom is equipped with two bridal restrooms and a VIP lounge. A lavish 400 m² foyer offers the ideal setting for weddings or events.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  498 reviews

Customer review rating 4.5/5

Lian N. L. Friends - Confirmed reviews ALL

Customer review rating 3.5/5

Pui Y. C. Couples - Confirmed reviews ALL

尊贵的宾客： 您好！来自深圳美憬阁酒店的诚挚问候！ 衷心感谢您选择入住我酒店，并乐于与我们分享您的宝贵入住体验。关于您提及的行政酒廊餐食品类相关问题，我们高度重视，已第一时间将反馈同步至餐饮及运营相关部门，并立即启动优化调整工作。我们诚挚期待在您下次入住时，能为您呈现更加丰富、优质的行政酒廊服务体验。 再次感谢您长期以来对我酒店的信任与支持，以及所提出的中肯建议。我们热切期盼您的再度光临！ 祝您工作顺遂、生活愉快！

Customer review rating 0.5/5

Hin P. N. Friends - Confirmed reviews ALL

尊敬的宾客： 您好！衷心感谢您选择入住我酒店，并与我们分享您的入住体验。对于此次入住过程中给您带来的不愉快感受，我们深表歉意。 针对您所反馈的问题，我们高度重视，已第一时间同步至相关责任部门，将逐项开展调查与闭环跟进。同时我们将全面组织专项复盘与优化工作，包括会员权益管理规范、客房入房操作流程及整体服务标准，并同步强化全员服务礼仪培训与客户隐私保护意识教育，切实提升服务品质与专业水准。 对于此次入住全程给您造成的诸多不便与不佳体验，我们再次致以最诚挚、最深切的歉意。衷心期待未来能有机会再次为您服务，以更优质、更温暖、更值得信赖的服务，重新赢得您的信任与认可。 祝您工作顺利、生活愉快!

Customer review rating 5.0/5

Roman T. Couples - Confirmed reviews ALL

Dear Valued Guest, Warm greetings from MGallery Shenzhen! We sincerely appreciate you taking the time to share your valuable feedback after your recent stay. Your kind compliments on our thoughtfully curated hotel design mean a great deal to our entire team. We highly value your constructive comments, as they guide us in continuously refining our services and ensuring further improvements for future stays. Should you require any assistance prior to your arrival or during your upcoming stay, please feel free to reach out to us anytime. We look forward to welcoming you back soon. Sincerely, MGallery Shenzhen Front Office Team

Customer review rating 5.0/5

Ka B. W. Couples - Confirmed reviews ALL

Dear Valued Guest, Warm greetings from MGallery Shenzhen! We sincerely appreciate you taking the time to share your valuable feedback after your recent stay. Your kind compliments on our thoughtfully curated hotel design mean a great deal to our entire team. We highly value your constructive comments, as they guide us in continuously refining our services and ensuring further improvements for future stays. Should you require any assistance prior to your arrival or during your upcoming stay, please feel free to reach out to us anytime. We look forward to welcoming you back soon. Sincerely, MGallery Shenzhen Front Office Team

Customer review rating 3.5/5

Pui Y. C. Couples - Confirmed reviews ALL

Lounge should serves salad before main meal

尊贵的宾客： 您好！来自深圳美憬阁酒店的诚挚问候！ 衷心感谢您选择入住我酒店，并乐于与我们分享您的宝贵入住体验。关于您提及的行政酒廊餐食品类相关问题，我们高度重视，已第一时间将反馈同步至餐饮及运营相关部门，并立即启动优化调整工作。我们诚挚期待在您下次入住时，能为您呈现更加丰富、优质的行政酒廊服务体验。 再次感谢您长期以来对我酒店的信任与支持，以及所提出的中肯建议。我们热切期盼您的再度光临！ 祝您工作顺遂、生活愉快！

Customer review rating 0.5/5

Hin P. N. Friends - Confirmed reviews ALL

I am extremely disappointed with my recent stay at this hotel. The level of service and professionalism here is honestly unacceptable, and I want to warn future guests so they don't fall for the same issues. Misleading Information & Broken Promises on Night Credits: During check-in, I specifically asked the front desk if my reservation was eligible for stay night credits. I was explicitly told yes, it would be credited. However, after checking my Accor account, the nights were missing. When I raised this with the duty manager, they completely changed their tune and claimed status points and nights could not be earned. They essentially lied just to get a check-in and refused to take responsibility. Appalling Housekeeping Intrusion: To top off the terrible service, at around 11:00 AM while my friend and I were sleeping in our room, a housekeeping staff member actually unlocked and opened our door, woke us up, and asked if we needed laundry service! This is a complete violation of privacy and terrible hospitality. I have never experienced anything like this anywhere else, and this is certainly not something that should ever happen at a supposed 5-star hotel. Zero Support with ALL Plus China: I also asked them to help look into my ALL Plus China account regarding why I only received 20 nights instead of the 30 days' nights promised. Instead of offering any assistance, the staff were completely unhelpful and told me to call and follow up by myself. The whole ALL Plus China program feels like false advertising, and the hotel staff showed zero willingness to help resolve it. It feels like a total scam for consumers. Rude Bar Staff: When I went to use my welcome drink, the bar staff were also extremely rude and completely impolite. Overall, this has been a terrible hotel experience from start to finish. Management and staff are unhelpful, dishonest, and disrespectful to loyalty members. I will be sharing this review across every platform to make sure everyone knows how terrible this hotel is, and I hope nobody else gets tricked by them. 我对最近在这家酒店的住宿体验感到极度失望。这里的服务水准和专业素养简直令人无法接受，我写下这篇评论是为了提醒未来的住客，以免重蹈覆辙。 关于住宿房晚（night credits）的信息误导与承诺不兑现：办理入住时，我特意向前台确认我的预订是否符合累计住宿房晚的资格，当时明确得到肯定答复。然而，事后我查看雅高（Accor）账户时，发现这些房晚并未入账。当我向值班经理提出质疑时，他们的说法却完全变了，声称无法获得会员等级积分和房晚。他们当初为了促成入住而撒谎，事后却拒绝承担责任。 令人震惊的客房服务擅自闯入：除了糟糕的服务外，更离谱的是，大约上午11点，我和朋友正在房间休息，一名客房服务人员竟然直接开锁进入房间，把我们吵醒，并询问是否需要洗衣服务！这完全侵犯了隐私，服务态度也极其恶劣。我在其他任何地方从未遇到过这种情况，对于一家号称五星级的酒店来说，这绝对是不该发生的事情。 对 ALL Plus China 计划完全不予协助：我还请他们协助查询我的 ALL Plus China 账户问题——即为何我只收到了20晚的房晚，而不是承诺的30晚。工作人员不仅没有提供任何帮助，态度还非常敷衍，让我自己打电话去跟进。整个 ALL Plus China 计划感觉就像虚假宣传，而酒店员工也完全没有意愿协助解决问题。这对消费者来说简直就是一场骗局。 酒吧员工态度粗鲁：当我前往享用欢迎饮品时，酒吧员工的态度也极其粗鲁，毫无礼貌可言。 总而言之，这次酒店体验从头到尾都糟糕透顶。管理层和员工既不提供协助，又不诚实，且对忠诚计划会员缺乏尊重。我会在各大平台上分享这篇评论，让大家都知道这家酒店有多糟糕，也希望其他人不要再上当受骗。

尊敬的宾客： 您好！衷心感谢您选择入住我酒店，并与我们分享您的入住体验。对于此次入住过程中给您带来的不愉快感受，我们深表歉意。 针对您所反馈的问题，我们高度重视，已第一时间同步至相关责任部门，将逐项开展调查与闭环跟进。同时我们将全面组织专项复盘与优化工作，包括会员权益管理规范、客房入房操作流程及整体服务标准，并同步强化全员服务礼仪培训与客户隐私保护意识教育，切实提升服务品质与专业水准。 对于此次入住全程给您造成的诸多不便与不佳体验，我们再次致以最诚挚、最深切的歉意。衷心期待未来能有机会再次为您服务，以更优质、更温暖、更值得信赖的服务，重新赢得您的信任与认可。 祝您工作顺利、生活愉快!

Customer review rating 5.0/5

Roman T. Couples - Confirmed reviews ALL

Impressed by hotel overall condition and all facilities. Especially awesome encounter with various colleagues: Wendy upon check in and check out, Director of Operations Chris and best super star Gerison from guest services. Who helped numerous times on several occasions, with luggage, various favours to ask and walked over to help to retrieve Meituan order from the locker :) Absolute superstar who deserves recognition and if I am not mistaken, he is still trainee. Still attitude is really high class!

Dear Valued Guest, Warm greetings from MGallery Shenzhen! We sincerely appreciate you taking the time to share your valuable feedback after your recent stay. Your kind compliments on our thoughtfully curated hotel design mean a great deal to our entire team. We highly value your constructive comments, as they guide us in continuously refining our services and ensuring further improvements for future stays. Should you require any assistance prior to your arrival or during your upcoming stay, please feel free to reach out to us anytime. We look forward to welcoming you back soon. Sincerely, MGallery Shenzhen Front Office Team

Customer review rating 5.0/5

Ka B. W. Couples - Confirmed reviews ALL

Second visit. Still very new and clean. Good service.

Dear Valued Guest, Warm greetings from MGallery Shenzhen! We sincerely appreciate you taking the time to share your valuable feedback after your recent stay. Your kind compliments on our thoughtfully curated hotel design mean a great deal to our entire team. We highly value your constructive comments, as they guide us in continuously refining our services and ensuring further improvements for future stays. Should you require any assistance prior to your arrival or during your upcoming stay, please feel free to reach out to us anytime. We look forward to welcoming you back soon. Sincerely, MGallery Shenzhen Front Office Team

Customer review rating 4.5/5

Yilun Z. Friends - Confirmed reviews ALL

Beautiful hotel, nice room, comfortable stay, the swimming pool and gym are good. Breakfast is pretty good. Lounge is good but it would be better if there are more choices for the drinks and happy hour foods.

Customer review rating 5.0/5

Hoi N. R. S. Couples - Confirmed reviews ALL

Very new, clean and elegant hotel with good food.

Customer review rating 4.0/5

Wai M. T. Couples - Confirmed reviews ALL

The M gallery branding never fail to impress

Customer review rating 5.0/5

Yuen Y. C. Friends - Confirmed reviews ALL

Everything is great, dinner buffet is better than expected, however, the variety of hot food is not that attractive. In overall, my stay was nearly perfect, especially the professional service of staff during check-in, will definitely come again.

Customer review rating 4.0/5

Kwai L. C. Friends - Confirmed reviews ALL

Nice space and services.

尊贵的宾客， 您好! 来自深圳美憬阁酒店的诚挚问候！ 感谢您选择入住我们酒店，并对我们酒店的设施和服务给予认可。得知您在我们酒店度过了愉快的时光，我们感到非常高兴，我们将不断努力提升，希望在未来能继续为您提供更加满意的入住体验。 再次感谢您长期以来对我们的支持以及宝贵意见，我们期待您的再次光临！ 祝您工作顺利、生活愉快!

Customer review rating 5.0/5

Wenbo H. Friends - Confirmed reviews ALL

Nice experience. The executive lounge staff offered nice service to us.

Customer review rating 5.0/5

Brandon K. L. C. Solo - Confirmed reviews ALL

A great experience one of the best Accor stay. Great clean rooms. The best hospitality guest service from front desk housekeeping and food and beverage. Friendly service. Thank you Cindy for hospitality service and support.

Customer review rating 4.5/5

Mihee K. Business - Confirmed reviews ALL

As I wrote above, it was a very comfortable stay with good staff and delicious food. But there is room to improve sustainability efforts. Whenever I returned to my room, the key was in, even though I had pulled it out. GSTC certification requires no plastic water bottles, but I got two plastic water bottles. There was no information on local nature and culture, including appropriate behaviors for being a more responsible visitor to Shenzhen. The TV screen room service QR code did not work.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Overall good; staff quickly respond to room issues

Dear Valued Guest, Warm greetings from MGallery Shenzhen! We sincerely appreciate you taking the time to share your valuable feedback after your recent stay. Your kind compliments on our thoughtfully curated hotel design mean a great deal to our entire team. We highly value your constructive comments, as they guide us in continuously refining our services and ensuring further improvements for future stays. Should you require any assistance prior to your arrival or during your upcoming stay, please feel free to reach out to us anytime. We look forward to welcoming you back soon. Sincerely, MGallery Shenzhen Front Office Team

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Less food choices in breakfast then my previous stays. Too crowded, and there were no controls of people coming in where I had no table to sit. Once I found a table, I placed a glasses of orange juice there then to go and get some good, only found out upon my return that the table is taken. The proper bread heater is also gone, with only the toaster left but clearly that is not hot enough and unsuitable. The replenishing of dish also not quick enough.

Dear Valued Guest, Warm greetings from MGallery Shenzhen! We sincerely apologize that your breakfast experience fell short of your previous stays and of our own standards. Thank you for your candid feedback. We are reviewing and restoring the reduced menu variety, For the overcrowding and seating issues, we have strengthened peak-hour guest flow and table management, and our team has been instructed to confirm before reallocating any occupied table. The bread heater will be reinstated, and we have increased dish replenishment frequency during busy periods. We hope to welcome you back and deliver the breakfast experience you expect. Sincerely, MGallery Shenzhen Front Office Team

Customer review rating 5.0/5

Ka W. A. Couples - Confirmed reviews ALL

The staff at front desk showed warm welcome, and caring our experience during the stay.

Dear Valued Guest, Greetings from MGallery Shenzhen! We sincerely appreciate you taking the time to share your feedback following your recent stay with us. Your kind words regarding our staff services which has been meticulously crafted by our team, are truly valued. Should you require any assistance prior to your arrival or during your upcoming stay, please feel free to reach out to us anytime. We look forward to welcoming you back soon. Sincerely, MGallery Shenzhen Front Office Team

Customer review rating 4.0/5

Kwan H. Y. Couples - Confirmed reviews ALL

Booked the superior suite for anniversary celebration, the staff was so nice and arranged complimentary late check out, the suite was spacious, however, bathtub water not hot enough, and housekeeper did not refill our coffee capsules and clean the living room table, other than that, it was a nice stay!

Dear Valued Guest, Warm greetings from MGallery Shenzhen! We sincerely appreciate you taking the time to share your valuable feedback after your recent stay. Your kind compliments on our thoughtfully curated hotel design mean a great deal to our entire team. We highly value your constructive comments, as they guide us in continuously refining our services and ensuring further improvements for future stays. Should you require any assistance prior to your arrival or during your upcoming stay, please feel free to reach out to us anytime. We look forward to welcoming you back soon. Sincerely, MGallery Shenzhen Front Office Team

Customer review rating 1.0/5

Meow Y. K. Families - Confirmed reviews ALL

As a Gold member, I was deeply disappointed the promised birthday decoration for my wife—which we had to remind the hotel about twice—was only set up after breakfast the next morning, making the gesture feel entirely insincere and leaving us feeling undervalued throughout our stay.Add on that my room upgrade was not done at all.

Dear Valued Guest, Warm greetings from MGallery Shenzhen! We are truly sorry to learn that your stay fell short of your expectations, particularly as a Gold member. We sincerely apologize for the delayed birthday decoration and the failure to honor your room upgrade, both of which fell far below the standard you rightfully deserve. The birthday arrangement should have been ready upon your arrival as promised, and the fact that you had to remind us twice is completely unacceptable. We have addressed this with our team to ensure all special requests are properly documented and executed well in advance, Regarding the room upgrade, we are reviewing our member benefit procedures to prevent such oversights from recurring. Your feedback is invaluable to our continuous improvement. We sincerely hope to have the opportunity to welcome you back and deliver the exceptional experience you expect from our hotel. We look forward to welcoming you back soon. Sincerely, MGallery Shenzhen Front Office Team

Customer review rating 1.0/5

Danny V. D. H. Business - Confirmed reviews ALL

Unfortunately I had a very bad experience in this hotel which they don't take serious. Someone was in my room drinking from the minibar and out a can back in the fridge while opened.

Customer review rating 5.0/5

Cheung C. M. Families - Confirmed reviews ALL

I would like to appreciate the front line staff Peter, he is very helpful and good customer service, he always try his best to fulfill our request. Thank you so much ！

Dear Valued Guest, Greetings from MGallery Shenzhen! We sincerely appreciate you taking the time to share your feedback following your recent stay with us. Your kind words regarding our staff services which has been meticulously crafted by our team, are truly valued. Should you require any assistance prior to your arrival or during your upcoming stay, please feel free to reach out to us anytime. We look forward to welcoming you back soon. Sincerely, MGallery Shenzhen Front Office Team

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