Dear Mr. R., Thank you very much for your exceptional and heartfelt review, and for your continued loyalty to Sofitel Frankfurt Opera since your first visit in 2024. It is truly rewarding to read how much you appreciate the atmosphere of our hotel, the attention to detail and, above all, the genuine hospitality of our team. Your description of the hotel as a home away from home is one of the finest compliments we could receive. I am particularly delighted by your recognition of Anne Estoup-Pavic, Philipp Schetter, Daniela Ardelean, our younger Philipp and the evening room service team. I will personally share your wonderful comments with them, as such recognition means a great deal to our Heartists. Thank you also for your valuable suggestion regarding the visibility of our sustainability initiatives. Your feedback is well received. It is a privilege to remain your first choice in Frankfurt, and we greatly appreciate your loyalty as an ALL Diamond member. We look forward to welcoming you back soon, hopefully with an opportunity to finally enjoy a drink at Lili's Bar. Warm regards, Steffen Opitz General Manager

Bonjour Mr. R., Thank you for your wonderful feedback and your continued loyalty as an ALL Platinum member. It is especially rewarding to know that you and your partner had such an enjoyable stay. Your kind words about our concierge are particularly appreciated, and I will be delighted to share them with her. We look forward to welcoming you both back to Sofitel Frankfurt Opera. Warm regards, Steffen Opitz General Manager

Bonjour Madame V., What a pleasure to read your lovely feedback. I am delighted that you and your family enjoyed your stay with us. Your kind words about Sasimaporn and our team are particularly appreciated, and I will be happy to share them with everyone involved. We look forward to welcoming you back to Sofitel Frankfurt Opera. Warm regards, Steffen Opitz General Manager

Dear Mr. D. N., Thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed the comfort of your room and appreciated our central location. We also appreciate your comments regarding the flooring. The floors in these areas are made of natural marble, a material which can absorb moisture over time. This can result in natural discoloration which, unfortunately, cannot always be completely removed. We fully understand, however, that its appearance may have affected your impression of the room. We are also sorry to hear that you missed the personal attention you expected during your stay. Providing attentive and individual service is an important part of the Sofitel experience, and we regret that we did not fully deliver this on this occasion. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience on your next visit to Frankfurt. Warm regards, Moritz Himmelreich Junior Rooms Division Executive

Bonjour Mr. S., Thank you very much for your wonderful feedback and for your loyalty as an ALL Diamond member. I am especially pleased that you enjoyed the warm welcome from Anne, our Concierge, and I will gladly share your kind words with her and the team. We look forward to welcoming you back soon. Warm regards, Steffen Opitz General Manager

Bonjour Mr. L. B., Thank you very much for your excellent feedback and for your loyalty as an ALL Diamond member. I am delighted to know that you particularly appreciated our service, our team, and the upgrade provided during your stay. We look forward to welcoming you back to Sofitel Frankfurt Opera very soon. Warm regards, Steffen Opitz General Manager

Bonjour Mr. H., Thank you very much for your wonderful feedback and perfect rating. We are delighted that you particularly appreciated the comfort of your room, our location and, above all, the exceptional service provided by our team. We very much look forward to welcoming you back to Sofitel Frankfurt Opera soon. Warm regards, Steffen Opitz General Manager

Bonjour Mr. D., Thank you very much for your wonderful feedback and for your loyalty as a valued Platinum member. I am delighted that, despite your late arrival, the comfort of your room and the thoughtful touches prepared by our team made such a positive impression. We truly appreciate your excellent recommendation and hope that your next visit will allow you and your family more time to fully enjoy everything our hotel has to offer. Warm regards Steffen Opitz General Manager

Bonjour Mr. M., Thank you for returning to Sofitel Frankfurt Opera and for your loyalty as an ALL Silver member. I am very sorry that this stay did not match the experience you had with us previously. While rooms within the same category may vary in layout, their condition and level of comfort must always meet the same standard. Your comments have therefore been shared with our Housekeeping and Technical teams. I am pleased, however, that our reception team and breakfast manager took such good care of you, and I will gladly pass on your kind words. Please contact me directly before your next visit so that I can personally ensure a more suitable room assignment. Warm regards Steffen Opitz General Manager

Bonjour Mr. M., thank you very much for your wonderful feedback and for your loyalty as an ALL Platinum member. Your description of our hotel as a true representation of Sofitel is especially meaningful to us. I am delighted that you enjoyed the attentive service provided by our team. We hope to welcome you back soon. Warm regards Steffen Opitz General Manager

Dear Mr. P., Thank you very much for sharing your thoughtful feedback and for choosing Sofitel Frankfurt Opera. We are also grateful for your loyalty as a Gold member of ALL. I am delighted to read that you appreciated the professionalism of our team. It is wonderful to know that we were able to make your unexpected stop in Frankfurt a pleasant one despite the train delays. Thank you as well for your valuable suggestions. We regret that the screen mirroring feature did not work properly during your stay. We will investigate this with our technical team. We hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera for a longer and more relaxing stay in the future. Warm regards, Steffen Opitz General Manager

Dear Mr. C., Thank you very much for your excellent review and for your loyalty as a Diamond member of ALL. We are delighted to know that you had a perfect stay and that our entire team contributed to such a positive experience. Thank you also for your feedback regarding the welcome drink. We regret that it did not meet your expectations and will review this with the team. We hope to welcome you back to Sofitel Frankfurt Opera very soon. Warm regards, Steffen Opitz General Manager

Dear Mr. G., Thank you very much for your outstanding feedback and for your continued loyalty as an ALL Diamond member. Your words are truly humbling, especially coming from such an experienced traveler. To know that Sofitel Frankfurt Opera remains a benchmark for you is one of the greatest compliments we could receive. I was particularly pleased to read your recognition of Ms. Pavic, Yagmur, and our Concierge team. I will personally share your kind comments with them, as I know they will be delighted that their genuine care and attention made such a positive impression. At the same time, thank you for highlighting the areas where we can still improve. Your comments regarding the WiFi are well noted. We are pleased to share that we will be introducing a completely new WiFi infrastructure later this summer, which will significantly enhance both connectivity and ease of access. I also appreciate your feedback regarding the welcome drink selection at Lily's. Your observations are valuable, and we will certainly take them into consideration as we continue to refine our ALL member benefits. It is always a pleasure to welcome you back, and all of us look forward to your next visit. Warm regards, Steffen Opitz General Manager

Bonjour Mr. T., Thank you very much for taking the time to share your wonderful feedback and for awarding Sofitel Frankfurt Opera a perfect score. I was particularly delighted to read your kind comments about our Concierge team and the warm welcome you received. It is especially rewarding to know that our multilingual, French-speaking colleagues helped make your stay even more enjoyable. I will be pleased to share your compliments with the entire team. Thank you as well for your loyalty as an ALL Platinum member. It was a pleasure to welcome you, and we very much look forward to welcoming you back to Sofitel Frankfurt Opera in the near future. Warm regards, Steffen Opitz General Manager

Bonjour Mr. B., thank you very much for your wonderful feedback and for your loyalty as an ALL Gold member. Your comment that returning to Sofitel Frankfurt Opera feels like coming home is one of the greatest compliments we could receive. A special thank you for recognizing Marie. I will be delighted to share your generous praise with her. I am certain she will be thrilled to know that she contributed so positively to your experience. We truly appreciate your continued trust in Sofitel Frankfurt Opera and look forward to welcoming you back very soon for another memorable stay. Warm regards, Steffen Opitz General Manager

Bonjour Mr. V., Thank you for sharing your feedback and for your loyalty as an ALL Gold member. I am pleased to read that you enjoyed our hotel and the friendliness of our team. At the same time, I sincerely apologize for the disappointment regarding the recognition of your loyalty status and the issue you experienced with your welcome drink. This is certainly not the level of service we strive to provide. Please be assured that your comments have been shared with the relevant teams and will help us improve the experience we offer to our valued ALL members. We hope to have the pleasure of welcoming you back soon and providing you with a seamless stay from start to finish. Warm regards, Steffen Opitz General Manager

Bonjour Mrs. l., thank you very much for your lovely feedback regarding your stay at Sofitel Frankfurt Opera. We are delighted that you enjoyed your stay with us. It is also a pleasure to receive such positive recognition from an ALL Silver member. We truly hope to welcome you back again very soon in Frankfurt. Warm regards, Steffen Opitz General Manager

Dear Mr. S., Thank you very much for your fantastic review and perfect rating! We are absolutely thrilled that every aspect of your stay was exceptional. It is incredibly rewarding to read your kind words about our team's attentive service and the true Sofitel spirit they embodied across all departments. We are also delighted that you thoroughly enjoyed your comfortable room, our prime location by the Opera, and the delicious culinary experiences during both breakfast and dinner. I will proudly share your warm thanks with our entire staff. We look forward to welcoming you back for another wonderful stay very soon. Kind regards, Moritz Himmelreich Junior Rooms Division Executive

Bonjour Mr. B., Thank you very much for sharing your outstanding feedback following your business stay at Sofitel Frankfurt Opera. We are truly delighted to read that you would absolutely recommend our hotel and that you felt so warmly welcomed throughout your stay. A special thank you for mentioning Marie and Mehmet by name. We will be very happy to share your compliments with them, as such recognition is extremely rewarding for our team. We sincerely hope to have the pleasure of welcoming you back again very soon. Warm regards, Steffen Opitz General Manager