Liebe Sabine K., es ist immer wieder schön zu erfahren, wenn sich Gäste bei uns wohl gefühlt haben und wir Sie als Gastgeber überzeugen konnten. Vielen Dank deshalb für das positive Feedback. Wir haben unser Ziel erreicht, wenn Sie mit unserem Service zufrieden waren – und dies mit den entsprechenden Noten und einem expliziten Lob u.a. für die "sehr netten Mitarbeiter" goutieren. Haben Sie herzlichen Dank dafür! Wir nehmen dies keinesfalls als Selbstverständlichkeit hin, sondern sehen es vielmehr als Ansporn, auch weiterhin im Sinne unserer Gäste unser Bestes zu geben. Es wäre uns eine Freude, Sie wieder in unserem Hotel willkommen heißen zu dürfen. Mit den besten Grüßen, Ihr Team aus dem ibis Frankfurt Centrum

Dear Quentin F., Thank you very much for your visit and for taking the time to review your stay with us. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the ibis Frankfurt Centrum

Dear Hans w., We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the ibis Frankfurt Centrum

Dear Martine P., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, The team of the ibis Frankfurt Centrum

Dear Delphine B., We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the ibis Frankfurt Centrum

Dear Marion V., Thank you very much for your visit. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the ibis Frankfurt Centrum

Dear Corinne B., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the ibis Frankfurt Centrum

Dear Gregoire M., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Ibis Frankfurt Centrum. Best regards, The team of the ibis Frankfurt Centrum

Dear Stephane N., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. Therefore, on behalf of our entire team, we would like to send a sincere “thank you.” It is rewarding for us to know when our services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. The team of the ibis Frankfurt Centrum

Dear Joel G., Thank you for your visit, the high rating, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the ibis Frankfurt Centrum

Dear Henri D., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the ibis Frankfurt Centrum

Dear Jessica A., Thank you for staying with us again. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We would like to thank you for the stellar review, and the positive remarks on the team. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, The team of the ibis Frankfurt Centrum

Dear Rachid O., We would like to offer our sincere apologies for the problems regarding the AS/C and the shower. Please rest assured that we have already looked into this and taken steps - and we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with. Now we would like to ask you to give us another chance. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the ibis Frankfurt Centrum

Dear Igor H., Thank you very much for your visit. We regret that your experience with the room and the value did not meet your expectations; please allow us to express our sincerest apologies. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the ibis Frankfurt Centrum

Dear Steven L., Thank you for your visit, the positive remarks on the value, and also for your critique and suggestions on improvement regarding the room doors. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the ibis Frankfurt Centrum

Dear Jean-Christophe G., Thank you very much for your visit. We regret that your experience with our breakfast and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the ibis Frankfurt Centrum

Dear Brehima D., Thank you very much for your visit and for taking the time to review your stay at the Ibis Frankfurt Centrum. We would like to apologize in particular for the failure of the heating and hot water system. The systems let us down here, unfortunately it took a while until the problems could be solved. In the meantime, everything is back to normal and we have installed a “Plan B” for such cases. In the hope that disruptions of any kind will no longer occur, we ask for your indulgence and that you give us another chance. We would be very pleased if you did. With best regards, Your team from the ibis Frankfurt Centrum

Dear Bruno L., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Ibis Frankfurt Centrum. Best regards, The team of the ibis Frankfurt Centrum

Dear Pascale D. R., Thank you very much for your visit and for taking the time to review your stay with us. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the ibis Frankfurt Centrum