Sofitel Frankfurt Opera 5 stars

Customer review rating (ALL Rating) 4.7/5 1,468 reviews

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Sofitel Frankfurt Opera - Image 1
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Opernplatz 16, 60313 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Some rooms offer a beautiful view of the city park or the skyline.

  • The only hôtel particulier in the city

  • French-style art gallery in the lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located directly at Opernplatz

Our accommodation(s)

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Hotel location

Sofitel Frankfurt Opera

Opernplatz 16
60313 FRANKFURT AM MAIN
Germany

GPS:50.115941, 8.673665

Telephone
Fax +49 69 256695802

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT SCHÖNEMANN

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,468 reviews

TripAdvisor Rating  4.5/5  673 reviews

Certificate of excellence 2024

Very good

TripAdvisor rating 5.0/5

Explorer21234456 TripAdvisor review

Sofitel Opera is an excellent hotel well located in central Frankfurt. We really enjoyed our relaxing two night stay. Very good service, nice bar and dinner. Very interesting building. We enjoyed our stay. Highly recommended. We will return!

Bad stay due to one room not being ready despite me calling one day in advance to make sure that the intereconnecting rooms were well set up and ready on time.

Customer review rating 0.5/5

Cornelius W. Families - Confirmed reviews ALL

See above - very nice front office staff and front office manager who could not do anything as things were overbooked

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations with the preparation of your arrival; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Nice hotel , nice location, room took too mich time at our arrival, nice room, bed was VERY uncomfortable… could not sleep, bad back pain 😬🤣

Bonjour Mr. A., Thank you for taking the time and effort to complete our survey following your recent stay at Sofitel Frankfurt Opera. At Sofitel we all take great pride in providing our guests with the highest standard of service, so I am very sorry to learn that we did not meet your expectations on this occasion. I would like to sincerely apologize for this. Indeed, the points you raised do not correspond to the standard of service by which we measure ourselves. Please be assured that we have already taken all necessary measures to improve the quality of the services mentioned in the long term. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continuously monitor and thus improve our services. We nevertheless look forward to welcoming you back to Sofitel Frankfurt Opera in the near future. Best regards, Steffen Opitz General Manager

Excellent stay

Customer review rating 5.0/5

Amy G. Couples - Confirmed reviews ALL

Fantastic location for exploring Frankfurt on foot. Lovely hotel.

Dear Ms. W., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

A luxury experience, centrally located

Customer review rating 4.0/5

Carlos V. B. Business - Confirmed reviews ALL

Everything about the hotel (location, the room, the check-in experience) was great. The only aspect of my stay with which I am not wholly satisfied is, sadly, the easiest one to get right: getting an itemized bill. At check-out I was told I would get the bill by mail but two weeks later and after requesting it many times over email, contact form, all accor app I still haven't got my bill, which my company needs to reimburse me the cost of the stay. I find difficult to believe that something so insignificant can make me consider to stay elsewhere on future visits.

Dear Mr. Vazquez B., Thank you for choosing Sofitel Frankfurt Opera and for sharing your feedback with us. We are delighted to hear that you had a luxury experience with us and that you enjoyed the central location, the room, and the check-in experience. We sincerely apologize for the inconvenience you experienced regarding the itemized bill. We understand the importance of a timely and accurate bill for reimbursement purposes, and we regret any delays in providing this to you. Your comments have been shared with the relevant departments to ensure that such issues are addressed promptly and efficiently in the future. Please rest assured that we are taking your feedback seriously, and we appreciate your understanding in this matter. Should you require any further assistance or information, please do not hesitate to contact us directly. We value your patronage and hope to have the opportunity to welcome you back for an even more exceptional stay. Warm regards, Steffen Opitz General Manager

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Other web-users rate our hotel

  • 333 reviews 9.5/10 Location
  • 521 reviews 8.3/10 Room
  • 757 reviews 8.6/10 Service
  • 5 reviews 3.3/10 WiFi
  • 223 reviews 7.6/10 Breakfast
  • 115 reviews 7.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.