Mercure Nerocubo Rovereto 4 stars

Customer review rating (ALL Rating) 4.4/5 1,067 reviews

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Mercure Nerocubo Rovereto - Image 1
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Mercure Nerocubo Rovereto - Image 3
Mercure Nerocubo Rovereto - Image 4
Via per Marco 16, Mori Stazione, 38068 ROVERETO, Italy

Description

Hotel extras

  • ALL SAFE eco-sustainable certification hotel

  • Free WIFI and tea and coffee making facilities in all rooms

  • Restaurant and Wine Bar serving typical regional products

  • Private storage for bicycles/skis, e-bike maintenance tools and charging available

  • Car park with electric charging station

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

CLASSIC ROOM, 2 Single beds

  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Universal shaving plug
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Universal shaving plug
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Universal shaving plug
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Suite

Junior Suite with double bed and single bed

Non contractual photo

  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Universal shaving plug
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Nerocubo Rovereto

Via per Marco 16, Mori Stazione
38068 ROVERETO
Italy

GPS:45.855661, 11.002035

Telephone
Fax +39 0464 022040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 101 rooms
  • 6 rooms for people with reduced mobility
  • 5 family rooms
  • 101 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Concierge

  • Concierge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request
  • On site
  • Indoor parking
  • Private
  • 30 parking spaces
  • Max Limited Height: 2.7 m / 8 ft

  • Parking pricing: 5.00 € 5 EUR Per day
  • Parking for a month
  • Parking for a week

Security

  • Parking equipped with lights

Accessibility

  • Accessible parking

AL SERRO

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Accommodate food

  • Vegetarian menu

Our popular A la Carte menu features signature regional cuisine: delicious grilled meat and fish and Trentino dishes. Let our tempting dessert trolley guarantee to end your meal on a high note.

An eclectic program of events includes art shows, live music, themed nights, talks by wine producers and wine and food tastings. Opens out onto an elegant veranda accessible year-round. Wi-Fi area.

Start your day with our delicious breakfast buffet served from 6:30 am: a wide selection of products awaits you (some homemade!). If you prefer a quicker option, choose the express breakfast with coffee and a brioche.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,067 reviews

Customer review rating 4.5/5

Roberto M. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Sergio C. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Patrick D. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Steve R. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Speranta M. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Sergio C. Couples - Confirmed reviews ALL

Electronic Key did not open room. Had to get a standard key

Customer review rating 4.5/5

Patrick D. Families - Confirmed reviews ALL

Very welcoming staff. Very clean and well maintained hotel. Large rooms and bathroom. Exactly what I expected Very good quality/price ratio and “cherry on the cake” supercharger Tesla in front of the entrance door.

Customer review rating 5.0/5

Steve R. Couples - Confirmed reviews ALL

Reception always friendly and helpful especially Katerina. Hotel facilities modern, clean and comfortable. Great location for exploring the region

Customer review rating 3.5/5

Speranta M. Couples - Confirmed reviews ALL

Overall, my stay at Mercure Nerocubo Rovereto was acceptable, but it fell well short of what I would have expected as a Diamond member of the Accor loyalty programme. I had booked an apartment and was assigned one on the fifth floor. The apartment itself was reasonable and generally comfortable, but there was no special welcome or recognition whatsoever. Nobody mentioned my Diamond status, and I did not receive even a bottle of soft drink, a welcome amenity, or any other gesture of appreciation. Moreover, I was not offered a room upgrade, despite being entitled to an upgrade to a higher room category, subject to availability at check-in. This was particularly disappointing given my Diamond status.[all.accor] The room service was also disappointing. The coffee capsules, which are particularly important to me in the morning, were not replenished at all. I had to contact reception myself, after which they were provided. Another inconvenience concerned the invoice. I requested at check-out that it be sent to me by email, but I have still not received it. The breakfast was fairly good, and the parking facilities are definitely a positive aspect of the hotel. The hotel’s location is also convenient for exploring the Rovereto and Trentino area, while the spacious car park is a useful facility. However, despite the fact that the stay was generally fine, the lack of recognition, the absence of an upgrade and the small service failures made the experience disappointing in view of my Accor Diamond status. I don't know in the future but now I would not stay at this hotel again, even though the experience was, overall, acceptable.

Customer review rating 2.0/5

Andreas G. Business - Confirmed reviews ALL

This was not a nice experience this time and we have taken the time to write some notes on this which we hope will be helpful. We stood and waited almost 45 minutes in line (!) to be able to check-in. There was only one staff member at the desk. A second member passed by repeatedly and looked interested but did not feel like he would want to open a second desk to speed things up. This was already later in the evening (around 10pm) and a maddening experience after a long day of travel. We almost left to go to another hotel. Not even an apology was offered when we were finally checked in (which only took about 1 minute by the way). We come to this hotel multiple times every year for almost 15 years. We used to like it a lot but unfortunately, quality & service have gone consistently down. Beside the check-in, there are big problems in the shower with the water temperature also (this has been like this for some years and never gets fixed): The water will randomly switch between scalding hot and ice-cold and the water pressure is often very low. Also a big annoyance is the air conditioner, which cannot really be turned cold. While we switched it to the minimum of "20" degrees (which feels much warmer), shortly after it would turn itself up again (to "23" degrees) and we would wake up in the night because it was so warm. This is a big problem, especially in this climate, and should be rectified urgently. To top it all, the room we received was very noisy (right next to the elevator) all night, and already early in the morning, staff were bumping hard on the door with the vacuum cleaners outside, what a nice way to wake up! You would think that for regular guests who have to get up early in the morning, some better rooms would have been available. There are also some minor annoyances which by itself seem small but they add to the overall negativity of the experience, like the fact there are no amenities in the rooms anymore (you used to have slippers, bathrobes, vanity kits, tooth brushes, etc. which are all gone and replaced by stickers saying you should go to reception to pick up what you need. Well, that's not helpful if you need a toothbrush right now after stepping out of the shower, shortly before checking out). Also that all good parking spaces right in FRONT of the hotel are now occupied by Tesla Chargers and therefore filled with people sitting in their cars who do not stay at the hotel, whereas especially when arriving later at night it is almost impossible to find a safe parking space (we had to park on the far end of the parking area and pull all our luggage to the hotel while being stared at by people sitting in Teslas right in front of the hotel entrance)... what a bad decision to implement it like this. Again, a minor annoyance by itself but in context it shows that there seems to be no longer a lot of vision and foresight in the management of this hotel but rather, it seems, focus on "one-time visitors" who can be treated poorly as they can be charged any price and are unlikely to come back anyway. We think this is a big mistake. This hotel and the whole area rely a lot on word-of-mouth and personal recommendations (which is how we came to the Nerocubo ourselves in the first place, and we have come back every year and also recommended it to many people) - but as it stands now, I would be embarrassed if a friend had this experience at the hotel after I recommended it. This hotel needs: - A renovation / "glow-up" (its concept was great in the beginning but it is showing its age now). - More personnel and better processes, especially around check-in and handling of large groups, as well as food and beverage. - Better training for the staff to be MUCH more service-oriented, efficient and customer-friendly: Recognize repeat customers, offer welcome drinks, avoid (but apologize for any) service breakdowns, work together, be more efficient, see where you can help, don't just stand around and chat etc. - Less obvious "cost-saving" masked as "environmentally friendly" (i.e. cutting the amenities, AC temperature etc.). No stickers in the bathroom telling guests to get their own stuff "for the environment". Prices have gone up so much in recent years, I am sure a few cents can be spared for a tooth brush, some slippers and a cold AC in 40 degree heat outside. Put solar panels on the roof if you want to be environmentally friendly. And fix the boiler issues with the hot/cold water. - Breakfast should also be extended to at least 10:30 (better 11am) to accommodate late arrivals (many other hotels do this now, not only on weekends). Quality of the breakfast food should also be significantly improved (scrambled eggs and some other stuff were completely inedible). Bottom line: This was a two-star "youth hostel" experience at best - but for an eye-watering 150 Euros per night! And already the last few times maybe three stars, not what you expect from a Mercure. This is supposed to be a 4-star property, it had a great concept and vision at the beginning, and it should get back to that. It is clear from the overall experience that this is the responsibility of the management, not so much just the individual staff or workers. There are so many areas lacking now that changing just one thing would probably not help much. If management does not implement an overarching plan for this, it is unlikely to succeed. But we hope it will significantly improve, we will hear what others say, and maybe we will come back again. We sure hope so, because for almost 15 years, it has been a fixed place for us on our journey every year. I am sorry I had to write this feedback but I do hope it will be taken to heart and it was worth taking a lot of time to give you this perspective of someone who has seen and experienced your property regularly for many years. There is no ill will from us, just disappointment and of course also some frustration, as the value for money is no longer there. I hope you will improve it again and I wish you all the best for the future.

Customer review rating 4.5/5

Rikke C. Families - Confirmed reviews ALL

Nice and friendly staff at check-inn. The room was well equipped and the bed very good. Everything very clean. The restaurant was very busy, but the chef and waiters made it work and food was very good.

Customer review rating 4.0/5

Patric A. Families - Confirmed reviews ALL

The duvet was not good with the aircondition in the room. With only air condition, the option for better bed duvet should be given. All other was fine, very good service. THANKS FOR THE ROOM UPGRADE TO SUITE

Customer review rating 5.0/5

Keisuke O. Families - Confirmed reviews ALL

It was easily accessible and reasonably priced. Thankfully, they upgraded our room, so we had a comfortable stay. As for the welcome drinks, the staff were very friendly and even made some wonderful mocktails for my kids!

Customer review rating 5.0/5

Jose C. Couples - Confirmed reviews ALL

We had an excellent stay at Mercure Nerocubo Rovereto. The breakfast was excellent with a great selection, and what really made the experience special was the staff. Everyone was friendly, happy, and incredibly supportive throughout any question or help needed. They truly make this hotel a must-stay when visiting Rovereto and North Garda region. Highly recommended!

Customer review rating 4.0/5

Tero A. Solo - Confirmed reviews ALL

Everything worked well. Staff was helpful and restaurant service was fluent. I liked the room and parking was easy to find.

Customer review rating 2.0/5

Andrii S. Business - Confirmed reviews ALL

Air conditioner not worked, staff suggest open door and windows, but it so noisy as hotel located between railway and highway. Internet wifi also doesn't work in the room

Customer review rating 4.0/5

Ekkert S. Couples - Confirmed reviews ALL

ac should have been enabled

Customer review rating 2.0/5

Pierre B. Couples - Confirmed reviews ALL

The hotel overlooks a motorway on one side and a railroad on the other. And since the window have very poor sound insulation, it is super noisy in the rooms. We were offered another room where the windows were a bit more tight, but we could still hear the road traffic at night for two consecutive nights. :-(

Customer review rating 4.0/5

Paolo C. Business - Confirmed reviews ALL

Ok

Customer review rating 2.5/5

Stefano C. Business - Confirmed reviews ALL

Overall good structure, but the noise of the railway is very strong in the room (also on the 3rd floor). The windows are not sound-proof (or not enough). Despite the Air-Co, there is not enough air recirculation in the bedroom, making the air a little heavy to have a good sleep. About the restaurant, I found the ratio price/quality unbalanced. Personally I had Canederli and Guancia. The first were submerged in butter and poor in taste (I believe they are frozen). The second was not well prepared before cooking, with an outer layer of fat that must be removed before the cooking as it transfer bad taste to the meat.

Customer review rating 4.5/5

Sampsa J. Families - Confirmed reviews ALL

The train you can hear but everything else ok.

Customer review rating 5.0/5

James M. Families - Confirmed reviews ALL

Best one night stay in Itay...The staff were great, fun, helpful and were a highlight of the hotel. Receiption was very friendly, resturant had great food (first impression was that it was expensive, but when the food arrived it was worth every EURO....had one of the best steaks ever). Hotel room was very clean and modern....we were on the side facing the train tracks....grandkids loved it....easy on and off the Highway....One of the best breakfast we have had and by far best one at this price point...parking was great....Highly recommend this hotel

Customer review rating 2.0/5

Jean-luc B. Business - Confirmed reviews ALL

No air-conditioning 😞 because too early in the season -> too hot 🔥 in the room (no possibility to open the window since in front of highway) -> thanks to Gold Accor status I have been offered to change to bigger room less hot however a persistent smell (? first use in the year?) -> bad 👎 souvenir, hotel to avoid.

Customer review rating 5.0/5

Ivica B. Families - Confirmed reviews ALL

Good accessible location, great breakfast, easy parking, quick check in, comfortable beds, big room

Other web-users rate our hotel

  • 478 reviews 8.7/10 Location
  • 658 reviews 7.4/10 Room
  • 447 reviews 8.5/10 Service
  • 47 reviews 2.2/10 WiFi
  • 430 reviews 8.4/10 Breakfast
  • 400 reviews 6.1/10 Comfort
  • 220 reviews 8/10 Cleanliness
  • 83 reviews 6.1/10 Amenities

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