Novotel Bangkok Impact 4 stars

Customer review rating (ALL Rating) 4.5/5 453 reviews

Hotel extras

  • Indoor pool, fitness centre and spa

  • Walking distance from IMPACT Exhibition and Convention Center

  • 2 Premier Executive Floors

  • Easy access to the city centre

  • 15-minute drive from Don Muang International Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel Bangkok Impact

94 Popular Road, Banmai Subdistrict, Pakkred District
11120 NONTHABURI
Thailand

GPS:13.915281, 100.548527

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Take advantage of our Flight + Hotel offers

Discover

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  453 reviews

TripAdvisor Rating  4.5/5  530 reviews

Location close to Impact Arena

Customer review rating 4.5/5

Kamontip K. Friends - Confirmed reviews ALL

This was my third visit to the hotel in the past 6 months. The hotel is nice and the room is convenient. I have booked & paid online and I have called to ask to combine the reservation with RTDK. The reservation was declined given the reason that they offered a different rate plan. The receptionist would at least recheck if the room was ready instead of telling me that it is not the check-in time. They could at least check the computer screen and told me that they have my booking but the room is not ready. If the time allows, she should have asked me to sign the registration card, take my deposit, or whatever, and pick up the key later. I understood that I came early than check-in time but it would help me assure that I have room and they are taking care of it. This time, I was informed to check in at 2 pm and later informed that the room was delayed. She asked me to come back at 2.40 pm despite I told her that I have to work. My friend went and asked for the room at 2.50 pm, staff told me that I have already picked up the key. She was like, no -- who did you gave it to? So they ended up swop the room. The senior staff extended her apologies but I think it could have been better. I wonder if the housekeeping team would have a refill amenity policy as the last two times, the amenity was not refilled after it was used up. I had dinner at the lobby bar and I have to grab my own menu from another table bcos there is only one staff at the time. The food was good and service was not slow.

Dear Khun Kamontip K., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Impact. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kultida S. Guest Experience Manager

Well located

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

The check in was quite late than expect even I’ve arrived lated. The bag was sent to the room very delay that I’ve to call for it. Reception didn’t cooperate with maid to made my room and I have to leave the room early so they can do my room and on the second day we didn’t get the compliment water. Compared with my last of stay it’s seem that the hotel are short in the number of staff. I hope next time there will be more improvement.

Dear Khun Fonthip L., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Impact. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kultida S. Guest Experience Manager

Good stay

Customer review rating 4.0/5

Care S. Friends - Confirmed reviews ALL

Well located, next to concert venue with Free parking coupon. I often stayed at Novotel Bangkok Impact as it’s convenience. By the way, this time I’ve long waited for check-in. The room was not finished at 2 pm, so I had to wait for almost an hour later.

Dear Khun Essarapohn S., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Impact. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kultida S. Guest Experience Manager

Next to Impact

Customer review rating 4.0/5

Johannakl Business - Confirmed reviews ALL

I'm very happy with the hotel. Clean, peaceful, everything worked well. Breakfast could be a little better.

Dear Katri Johanna K., We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kultida S. Guest Experience Manager

Pleasent stay

Customer review rating 4.5/5

Jessica Business - Confirmed reviews ALL

Rooms are clean and comfortable. Apart from transportation option, everything else is alright.

Dear Wei Li C., We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kultida S. Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 347 reviews 8.4/10 Location
  • 391 reviews 7.1/10 Room
  • 544 reviews 8.8/10 Service
  • 16 reviews 6.6/10 WiFi
  • 210 reviews 8.6/10 Cleanliness
  • 134 reviews 5.9/10 Comfort
  • 125 reviews 8/10 Breakfast
  • 19 reviews 4.7/10 Pool

Powered by Trustyou

All our hotels in Nonthaburi