Swissôtel Bangkok Ratchada 5 stars

Hotel is very nice and comfortable to staying.Each staff is very friendly when meeting. The location is very convenient and very close to the MRT station. If you come from the airport SUWANABUHUMI, it’s very easy to take the airport link and then change the MRT. The breakfast is yummy as well as the foods in the executive lounge. The service and the surroundings in the executive lounge are very nice and the view from here is very splendid. I will choose to staying here upon my future visit.

The location is very convenient. The room was fine and I liked the pool. The staff were efficient and helpful but sometimes too obsequious. The food and ambience in the restaurant were disappointing although the service was good. The food is geared to visitors from other Asian countries. Overall I felt the hotel is overpriced, most particularly in the minibar.

I paid days for two days. But no cleaning was done on the first day evening. Additional complementary water was not kept. Toiletries were not replaced. Towel holder was just above the toilet closet ( safety hazard)

I was already 6 times guest in this excellent Swissotel and during all my trips I was always very satisfied from A to Z and again this time of course. The rooms are very spacious, clean and well maintained. The maid service is perfect. I felt very wellcome, when I arrived by taxi and because I am a regular guest, I could do the check-In in a private surrounding on floor 21, next to the Executive Club Lounge. I just had to do 1 signature, because all the paperwork was already prepaired and in addition I got an upgrade for a Junior Suite. What a perfect start into my holidays. In my Junior Suite everything needed was already there, not to mention all the amneties and especially the coffee machine from Nespresso. I did not miss any artikel in the room, so what do I want more? If you book an Executive room or higher, then you get access to the Executive Lounge on floor 21, what means everything is included in the room rate and where you can enjoy the meals in a private surrounding, starting by an oppulent and exclusive breakfast buffet, followed by afternnoon tea / coffee with delicious sweets etc until to the excellent drinks in the evening, perfectly accompanied by the very talented employees Zaizy, Chane, Mint, Fang and actual the trainees Cherry and Guy. I also want to say thanks to Jar (reception), Sommon (guest relations) and Ithidaj (guest experience). They all are just heartful people and I felt there very homy during my stay of 10 nights. In addition, I also have to mention the perfectly organised loundry service. If the loundry is placed at the reception until 10 am, you get it back the same day in the late afternoon and believe me, it really works. The loundry is brought back to the room, perfectly wrapped, as you ordered it. Of course, I also want to say thanks to the people, who open the door every time at the maine entrance with a big smile and also the employees at the front desk, changeing also money etc. etc. Last but not least, I also have to talk about the relativ newly renovated fitness room on floor 5. All the training machines I used, worked very well and the rest rooms / changing rooms were clean and I loved specially the rainforest showers. All in all, it was again a perfect stay and I certainly will come again soon. Thanks once more to all the people envolved and I personally know. I appreciate their wonderfull work for me very much.

Overall good standing at all services level

The room is big even four of us live in the same room. The swimming pool is nice too. It is convenient to take taxi everywhere from the hotel. However, there are few restaurants near the hotel and no electric socket at bedside.

Wonderful stay with the most friendly staff who go out of their way to make everything just right. No matter how busy they are you are always greeted with a smile. Hotel situated close to the MRT is a bonus.

As usual we had great service from staff in the executive lounge. However Platinum benefits have been cut back: if booking exec suite we were told no more upgrade going forward because you do not upgrade above exec suite. This is not only different than in the past, but it is also not competitive with other hotel chains in Bangkok such as Hyatt, Marriott, and Hilton, where as an elite member of loyalty programs I can book a suite and get an upgrade to a premium suite.

It was a amazing

Some of my colleagues stayed at Hyatt Regency Hotel at Sukhumvit but even the service people knew how to speak proper English where Swissotel, most of the time, it was hard to communicate. Well, it's definitely better than Shangri-la in Bangkok as they mostly don't use English. I had hard time ordering in-room service menu's and orders were not taken properly. If you are a English speaking person, don't expect much from the hotel. I'd rather recommend Hyatt Regency for good communication. Most hotels allow 1-2 hour extension for check out day but Swissotel did not allow this. I stayed at hotel from Dec 21, 2019 to Jan 06, 2020 and no extra service where the front didn't even care for extra. This shouldn't be a 5 star hotel but more like 4.5. However, overall house keeping is very kind.

Especialy Executive lounge staff very good.

Everything I experienced was good in swissotel. From check in to room services to Conceirge. Made me feel at home

service staff are courteous and helpful.

Attentive and friendly staff. Though it has been more than a year since my last stay, almost all that had served me before greeted me with warmly with their traditional wai gesture ... great hotel

The room is clean, I feel very well