Mercure Rimini Artis

Dear Robert S., We very much appreciate your comments regarding your stay at the Mercure Rimini Artis. We are very glad that the hotel and its staff exceeded your expectations. We are sorry that the wifi was not good for your stay! We will ask our IT company to take a look into whether there has been some issues during the dates of your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teo Lima - General Manager

Dear robship78, We thank you for your wonderful review. We are pleased to hear that you enjoyed your stay with us and found our staff to be attentive. We are sorry to hear you had some issues with the keycards, but happy that they were swiftly resolved. We hope to welcome you again in Rimini soon, Teo Lima - General Manager

Dear Mr m., Thank you for taking the time to tell us about your experience at the Mercure Rimini Artis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We unfortunately could not offer a room change, as we were fully booked during your stay - for this we apologise. Once yo ureported the issue, we did re-clean the bathroom, and our cleaning staff tried to alleviate the issue as much as possible. We are sorry if this did not alleviate the smell. We can see that you pointed out you were not offered a drink voucher, however, I can see that your drink vouchers were actually registered as used in our bar count - since you had multiple rooms, is it possibile someone else from your party used it on your behalf? We are sorry if it was not made clear to you that it was indeed one voucher, but you all had the right to use it (even as one voucher, it is for one drink for each person). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teo Lima - General Manager

Dear Mrs. H., we want to thank ypou for the time spent to review our Mercure Rimini Artis. We are happy that you have appreciate your stay in our hotel. We apologize for the construction, we make the possible with the municipality to avoid the works during the summer. We hope to welcome you again in our hotel...without the construction. Best regards. Teo Lima General Manager

Dear Mr P., I regret to take note of your opinion with regards to your stay at our Mercure Rimini ARTIS, and still wish to thank you for taking the time to write your review. Despite our best efforts and despite the service quality we are well known for, at times it becomes impossible to satisfy the needs of certain guests, such as yourself. I wish to highlight how all of our promises at time of the reservation are kept to our guests (such as room types), and that our marketing matches our offering. Additionally, our Hotel in general, and our services, cleanliness and comforts in particular, are in line with the Accor branding, which is well known for its high quality worldwide. This is clearly visible on all of our channels, as we are one of the top rated Mercure Hotels in all of Europe. I also want to stress that in none of our websites, nor third party operator, has an Executive Lounge ever been mentioned, as we do not have one. I am unsure why you expected it to be here. The lounge is not a requirement for Mercure or any Accor branding, and, in fact, only a small percentage of our worldwide Hotels has one availble. My worry is that you have chosed Rimini, and our Mercure, without informing yourself of the desitnation, which is well known for being a local spot for nightlife and family vacations. It could be the case where it was not suited to the type of holiday you were looking for at this time. Regardless, we hope that all this negativity won't leave an unpleasant memory of our brand and city, as it is not in line with our professionality and savoir-faire which is displayed daily. Once again I thank you for your review, and wish to reassure you we keep working hard in order to satisfy our guests and gain their loyalty. We wish you our Best Regards, Teo Lima - General Manager